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f b support expert

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25174571<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>Notre travail ne se limite pas &agrave; mettre de la nourriture sur la table dont nos clients se r&eacute;galeront jusqu'&agrave; ce qu'ils demandent leur facture. Nous devons avant tout b&acirc;tir une exp&eacute;rience unique et m&eacute;morable &ndash; en plus de la nourriture et des boissons. Nos experts en mati&egrave;re de soutien au Service client font preuve d'initiative et offrent un vaste &eacute;ventail de services afin que les op&eacute;rations de restauration de nos clients se d&eacute;roulent sans effort. Qu'il s'agisse de pr&eacute;parer les tables, d'aider en cuisine, de nettoyer les aires de travail ou de regarnir les stocks de fourniture, l'expert en mati&egrave;re de soutien au Service client apporte l'aide requise pour permettre aux transactions de faire partie de l'exp&eacute;rience.<br>
<div></div><br>
<br>
Peu importe votre poste, certaines choses sont essentielles pour r&eacute;ussir - la cr&eacute;ation d'un lieu de travail s&eacute;curitaire, le respect des politiques et des proc&eacute;dures de la soci&eacute;t&eacute;, le respect des normes de qualit&eacute; et veiller &agrave; ce que votre uniforme, votre apparence personnelle et vos communications soient professionnels. Le r&ocirc;le d'expert en mati&egrave;re de soutien au Service client signifie &ecirc;tre sur vos pieds et vous d&eacute;placer (se lever, s&rsquo;asseoir ou marcher pendant une longue p&eacute;riode de temps); se d&eacute;placer sur des surfaces en pente, in&eacute;gales ou glissantes; g&eacute;rer le menu (lire et v&eacute;rifier l'information visuellement), et mettre la main &agrave; la p&acirc;te dans votre travail (d&eacute;placer, soulever, porter, pousser, tirer et placer des objets pesant jusqu&rsquo;&agrave; 25 livres (11,4 kg) sans assistance et 50 livres (22,7 kg) avec assistance; atteindre les objets au-dessus de la t&ecirc;te et au-dessous des genoux, y compris se plier, faire des rotations du corps, tirer et se baisser). Il est essentiel que les experts en mati&egrave;re de soutien au Service client ex&eacute;cutent toutes ces t&acirc;ches &agrave; la perfection (et toute autre t&acirc;che raisonnable qui leur est assign&eacute;e) - ainsi, nos clients seront toujours satisfaits et notre entreprise continuera de prosp&eacute;rer.<br>
<div></div>
QUALIFICATIONS RECOMMAND&Eacute;ES<br>
<div></div>
Niveau d&rsquo;&eacute;tudes:Dipl&ocirc;me d&rsquo;&eacute;tudes secondaires ou &eacute;quivalence de niveau secondaire.<br>
<div></div>
Exp&eacute;rience de travail connexe:Aucune exp&eacute;rience de travail connexe n&rsquo;est requise; une exp&eacute;rience pr&eacute;alable dans un environnement de restauration est recommand&eacute;e.<br>
<div></div>
Exp&eacute;rience de supervision:Aucune exp&eacute;rience de supervision.<br>
<div></div>
Permis ou certification:Aucune</div><br>
<div></div>
<div></div><i>Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.</i>
<p></p><p>Alliant un charme intemporel &agrave; un esprit d'avant-garde, l'enseigne St. Regis Hotels &amp; Resorts propose des exp&eacute;riences exceptionnelles dans plus de 50 h&ocirc;tels et resorts de luxe &agrave; travers le monde. Depuis le premier h&ocirc;tel St. Regis &agrave; New York, fond&eacute; par John Jacob Astor IV &agrave; l'aube du XXe si&egrave;cle, l'enseigne n'a cess&eacute; d'offrir &agrave; sa client&egrave;le un service personnalis&eacute;, impeccable et pr&eacute;venant, gr&acirc;ce &agrave; son personnel bienveillant qui associe le raffinement classique &agrave; la sensibilit&eacute; moderne, et &agrave; son service de majordome exclusif. Nous vous invitons &agrave; parcourir nos offres d'emploi. En int&eacute;grant l'&eacute;quipe St. Regis, vous rejoignez &eacute;galement le portefeuille d'&eacute;tablissements de Marriott International. <b>Choisissez</b> une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de <b>donner</b> un sens &agrave; votre vie professionnelle, de <b>faire partie</b> d'une incroyable &eacute;quipe internationale et de <b>devenir</b> la meilleure version de vous-m&ecirc;me.</p></div></div>

F&B Support Expert

<div><b>Additional Information</b><br>
<b>Job Number</b>25174571<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

F&B Support Expert (Hostess-Rivaaj)

<div><b>Additional Information</b><br>
<b>Job Number</b>25170723<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

F&B Support Expert (F&B Reservations Agent)

Alchemy Global Talent Solutions

<div>
 <p>
  <strong>
   Open to international applicants!
  </strong>
  This role is based onsite in
  <strong>
   Doha, Qatar
  </strong>
  and includes
  <strong>
   relocation assistance
  </strong>
  and
  <strong>
   visa sponsorship
  </strong>
  for qualified candidates.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Join a transformative journey in Doha, Qatar, as an Oracle Cloud ERP Functional Architect specialising in Retail and Food &amp; Beverages. This is an exciting opportunity to be part of a once-in-a-lifetime ERP transformation initiative within a high-profile organisation. This role will focus on implementing Oracle Retail Cloud and Simphony solutions across retail and F&amp;B operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Be Doing:
  </strong>
 </p>
 <ul>
  <li>
   Leading the end-to-end design and implementation of Oracle Cloud ERP for Retail and F&amp;B operations.
  </li>
  <li>
   Collaborating with implementation partners to ensure ERP solutions align with business goals.
  </li>
  <li>
   Providing expert guidance on Oracle Retail Cloud and Simphony best practices.
  </li>
  <li>
   Supporting business teams with process design and improvement across inventory, supply chain, warehouse, sales, eCommerce and POS systems.
  </li>
  <li>
   Overseeing configuration, testing, and deployment activities for Oracle Retail Cloud and MICROS Simphony.
  </li>
  <li>
   Validating solutions delivered by partners to ensure alignment with business expectations.
  </li>
  <li>
   Facilitating integration of Oracle Retail Cloud and Simphony with Oracle Fusion Cloud ERP and other enterprise systems.
  </li>
  <li>
   Identifying gaps in standard ERP functionalities and proposing workarounds or required customisations.
  </li>
  <li>
   Conducting workshops and training for business users on ERP features and functionality.
  </li>
  <li>
   Implementing quality assurance measures across the ERP implementation lifecycle.
  </li>
  <li>
   Maintaining detailed documentation including functional specs and configuration guides.
  </li>
  <li>
   Managing vendor and partner relationships to ensure timely, quality deliverables.
  </li>
  <li>
   Leading troubleshooting efforts to resolve Retail Cloud and Simphony-related issues.
  </li>
  <li>
   Supporting change management within the ERP transformation project.
  </li>
  <li>
   Helping establish a Centre of Excellence (CoE) for Oracle ERP in Retail and F&amp;B, defining best practices and governance strategies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree with 10&ndash;12 years of overall ERP experience.
  </li>
  <li>
   Minimum of 5 years&rsquo; hands-on expertise in Oracle Retail Cloud and MICROS Simphony.
  </li>
  <li>
   Demonstrable experience as a Functional Architect for Oracle Retail Cloud.
  </li>
  <li>
   Proven success in leading large-scale ERP implementations.
  </li>
  <li>
   Strong knowledge of Retail and Food &amp; Beverages business processes.
  </li>
  <li>
   Familiarity with business processes in maintenance operations.
  </li>
 </ul>
</div>


Oracle Cloud ERP Functional Architect (Relocate to Qatar)

Leisure

<p>We are seeking a detail-oriented and proactive <b>F&amp;B Admin Assistant</b> to support the daily administrative operations of our Food &amp; Beverage department. The ideal candidate will have prior experience in the hospitality or restaurant industry in Qatar and possess strong organizational, communication, and coordination skills.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide administrative support to the F&amp;B management team.</li><li>Coordinate internal communications between kitchen, service, and support teams.</li><li>Maintain and organize department documentation, contracts, and reports.</li><li>Assist with inventory tracking, purchase requisitions, and vendor communications.</li><li>Prepare daily, weekly, and monthly reports (sales, stock, staff schedules, etc.).</li><li>Schedule meetings, take minutes, and follow up on assigned action items.</li><li>Assist in preparing menus, promotional materials, and operational documentation.</li><li>Support in staff onboarding, HR coordination, and time &amp; attendance tracking.</li><li>Ensure compliance with local health and safety regulations and company SOPs.</li><li>Liaise with suppliers for orders, quotations, and delivery tracking.</li><li>Maintain accurate records of expenses, petty cash, and budget tracking.</li></ul><p><b>Qualifications:</b></p><ul><li>Proven experience (2&ndash;4 years) in an administrative role in the <b>F&amp;B, restaurant, or hospitality industry in Qatar</b>.</li><li>Familiarity with <b>Qatar's labor laws, hospitality standards</b>, and <b>health regulations</b> is a plus.</li><li>Proficient in MS Office (Excel, Word, Outlook); knowledge of POS and inventory systems is a plus.</li><li>Strong communication skills in <b>English</b>; <b>Arabic</b> is an advantage.</li><li>Ability to multitask, prioritize, and work in a fast-paced environment.</li><li>High attention to detail and strong organizational skills.</li></ul><p><b>Preferred Candidate:</b></p><ul><li>Currently based in Qatar with valid <b>QID</b> and <b>NOC</b>.</li><li>Immediate joiners will be given preference.</li><li>Experience working in <b>hotel chains, restaurants, or F&amp;B retail outlets</b></li></ul><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 - QAR4,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you available to join immediately or on short notice. Please mention your expected date of Join.</li></ul><p>Experience:</p><ul><li>F&amp;B retail, Restaurant or Hospitality industry: 2 years (Required)</li></ul>

F&B Admin Assistant

IHG Hotels & Resorts

<div><div><div><p>About Us
</p></div><div><p>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
</p></div><div><p>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
</p></div><div><p>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
</p></div><div><p>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
</p></div><div><p>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
</p></div><p></p><div><p>Your Day to Day
</p></div><div><p>The F&amp;B Marketing Executive plays a key role in supporting the strategic positioning, visibility, and revenue performance of all Food &amp; Beverage outlets within InterContinental Doha Beach &amp; Spa. This role bridges the Sales &amp; Marketing and Food &amp; Beverage departments to ensure that all restaurant and bar promotions, events, and campaigns are aligned with brand standards and deliver measurable business impact.</p>
<p>The ideal candidate is a creative, detail-oriented professional who is passionate about hospitality, marketing, and culinary experiences, and who can bring our F&amp;B concepts to life through engaging storytelling, visual content, and market activation.</p>
<p>Key Responsibilities:</p>
<ul><li>Develop and execute marketing campaigns for all F&amp;B outlets, including restaurants, bars, lounges, and seasonal activations.</li>
<li>Coordinate with the Director of Marketing to ensure F&amp;B promotions are effectively featured across all hotel marketing channels (social media, website, email, PR, and digital advertising).</li>
<li>Collaborate with the F&amp;B team to create compelling content that highlights culinary offerings, events, and experiences in alignment with brand identity.</li>
<li>Work closely with the graphic design team and external agencies to produce visual and written marketing materials.</li>
<li>Prepare and distribute press releases, newsletters, and social media content related to F&amp;B.</li>
<li>Maintain relationships with media, influencers, and partners to maximize exposure for the hotel&rsquo;s dining venues.</li>
<li>Partner with restaurant and bar managers to plan and promote special events, menu launches, and seasonal offerings.</li>
<li>Ensure consistent and high-quality marketing collateral is available across all F&amp;B outlets.</li>
<li>Support in organizing photo and video shoots, ensuring alignment with IHG brand standards.</li>
<li>Monitor competitor activities and trends in the local F&amp;B market to identify opportunities for innovation and differentiation.</li>
<li>Coordinate guest engagement initiatives, loyalty program promotions, and feedback campaigns to enhance the F&amp;B guest experience.</li>
<li>Track and report on marketing campaign performance, engagement metrics, and ROI for F&amp;B initiatives.</li>
<li>Analyze guest insights and feedback to improve future promotions and communications.</li>
<li>Contribute to the monthly marketing report with updates on F&amp;B campaigns and results.</li>
</ul></div><p></p><div><p>What We Need From You
</p></div><div><p>Ideally, you'll have some or all of the following competencies and experience we're looking for:
</p></div><div><ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Hospitality Management, or a related field.</li>
<li>Minimum of 2 years of experience in marketing, preferably within the luxury hospitality or F&amp;B industry.</li>
<li>Strong understanding of digital marketing platforms and social media management.</li>
<li>Excellent communication, writing, and storytelling skills.</li>
<li>Creative mindset with strong organizational and project management abilities.</li>
<li>Ability to work collaboratively across departments and manage multiple projects simultaneously.</li>
<li>Photography, videography, or design experience is an advantage.</li>
<li>Fluent in English; Arabic is an asset.</li>
</ul></div></div><p></p><div><p>What We Offer
</p></div><div><p>We&rsquo;ll reward all your hard work with competitive salary and benefits.
</p></div><div><p>Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
</p></div><div><p>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
</p></div><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

F&B Marketing Coordinator

VOCO

<div><p><b>Your day to day</b></p><ul><li>Manage, motivate and train front line staff to achieve consistently high standards of customer service in accordance with company policies.</li><li>Manage and monitor daily operations to include the physical presentation of all outlets, food and beverage service, customer interaction and maintain a high degree of visibility.</li><li>Oversee buffet presentation, quality control of food and beverage presentation and provide constructive feedback to the food preparation and service teams to drive continuous improvement.</li><li>Ensure systems for recording revenues, adjustments, discounts and complimentary are recorded and reported in accordance with company standards.</li><li>Implement and monitor revenue enhancement activities including but not limited to the introduction of specials, promotions, up-selling and menu re-engineering to achieve and exceed average sales per customer revenue targets and capture rates</li><li>Ensure all food handling practices are upheld in accordance with HACCP standards and Qatar Municipality regulations at all times.</li><li>Manage and report on breakages and replacements, inventory control, daily flash reports, conference and banquet running sheets, menu item sales, inventory rotation, out of date inventory, spoilage, consumables, cleaning supplies and collateral.</li><li>Receive and act on customer feedback. Ensure formal internal escalation procedures are in place to receive and act on complaints through effective service recovery procedures including personal intervention to achieve appropriate resolutions.</li><li>Build and maintain a culture of high quality customer service in all aspects of the F&amp;B operations in accordance with company standards.</li><li>Maintain awareness of current and future trends in the food service industry and be prepared to make well considered recommendations to introduce changes that will benefit the F&amp;B operations in support of the company&rsquo;s customer service and financial objectives.</li><li>Be hands on for all major events, functions and banquets and day to day operations.</li><li>Actively lead marketing and promotional activities in consultation with the hotel sales department in support of the company&rsquo;s customer service and financial objectives.</li><li>Introduce new cost effective concepts, products, promotions and service innovations to improve revenues and enhance the customer experience.</li><li>Regularly review the menu in consultation with the Head Chef to replace slow selling items with higher sales volume dishes that are accurately costed to achieve forecast profit margins.
</li></ul><p><b>What we need from you</b></p><p><b>
FINANCIAL RETURN</b></p><ul><li>Achieve revenue and profit targets across all outlets (The Social, conference and banquets, and in-suite dining)</li><li>Constantly monitor sales and expenses to achieve or exceed financial targets and initiate required changes in support of the F&amp;B operations objectives.</li><li>Control expenses in line with agreed costs of sales, labour costs and approved expense budgets.</li><li>Ensure daily cashiering reports are properly audited and that all transactions/postings for the F&amp;B outlets are correctly recorded including supporting documents for rebates, adjustments, management use and city ledger accounts.</li><li>Monitor and maintain operating supplies and equipment inventory</li><li>Prepare and submit the annual F&amp;B budget in accordance with internal reporting guidelines.</li><li>Research, prepare and submit the annual CAPEX budget in consultation with the finance department</li><li>Ensure minimum stock levels/inventory management controls are adhered to at all times to facilitate the uninterrupted operation of the F&amp;B department.</li><li>Conduct periodic inventory of stock, OSE, consumables and F&amp;B assets in coordination with the finance department.</li><li>Initiate and implement promotional activities, sales/yield strategies and selling techniques to enhance average cover spend, capture rates and revenue targets.</li><li>Submit monthly food and beverage reports including forecast reports on time</li><li>Achieve revenue and profit targets in accordance with the approved F&amp;B budget</li><li>Achieve a customer satisfaction index score of 85%</li><li>Achieve F&amp;B cost of sales and expense item targets</li><li>Achieve F&amp;B staff development and training targets</li><li>Achieve F&amp;B department staff engagement score (VOF) of 85%</li><li>Complete periodic supplier reviews in accordance with the annual business plan and in accordance with company policy</li><li>Innovation and business development</li><li></li></ul><p><b>
RESPONSIBLE BUSINESS</b></p><ul><li>Comply with and ensure adherence to all of the hotel&rsquo;s policies and procedures</li><li>Comply with all occupational health and safety policies and procedures</li><li>Attend all scheduled meetings and carry out required actions.</li><li>Communicate and follow through with concerned departments to address any and all hygiene, maintenance, IT, human resources, financial and communications issues.</li><li>Delegate workload to subordinates fairly and consistently while continually striving to improve product and service delivery</li><li>Conduct regular supplier reviews in accordance with company guidelines to ensure the hotel achieves best quality and best price in all dealings.</li><li>Maintain a good working relationship with all staff and colleagues throughout the hotel and sister properties.</li><li>Maintain a positive and professional attitude at all times</li></ul><div>
</div><p><b>What we need from you</b></p><p><b>
GENERAL</b></p><ul><li>Communicate effectively (written and verbal) with all other departments.</li><li>Attend trade shows, promotions, client meetings, sales calls and other related interactions with outside parties to establish awareness of and to promote sales.</li><li>Attend meetings, training sessions and any other required meeting or training session.</li><li>Innovate and introduce new concepts and ideas to continuously develop the F&amp;B services.</li><li>Ensure safe work practices are adopted at all times and report any OHS concerns immediately to your direct manager or HR Manager.</li><li>Proactively display and embrace the company&rsquo;s ROC.IT core values</li><li>Performs any additional or special duties, as directed by the management including acting as hotel manager on duty on a rotating roster</li></ul><p>
</p><p><b>PERSONAL CHARACTERISTICS</b></p><p>
</p><p><b>Education and Experience</b></p><ul><li>Hold an under graduate degree in Hotel and Restaurant Management, Catering Management and/or formal hospitality industry qualifications at a recognized institute</li><li>Possess a minimum of 4-5 years&rsquo; food and beverage experience in a high quality multi-outlet environment with exposure to all facets of catering and food service including banquets, conferences, room service and a la carte restaurants</li><li>Minimum of 3 years&rsquo; experience as an assistant manager F&amp;B in a 5-star hotel</li><li>Must demonstrate positive career progression including prior responsibility for the financial performance of job role performed</li></ul><p>
</p><p><b>Technical/ Skills</b></p><ul><li>Able to interpret and act on all financial reporting aspects of the F&amp;B department</li><li>Practical understanding of customer behaviour, effective promotional activities, service leadership and people management skills</li><li>Able to initiate and execute strategies in support of operational requirements</li><li>Well-developed salesmanship</li><li>Able to control expenses and identify revenue generating concepts.</li><li>Competent use of Microsoft Word, Excel and email applications, Micros POS and F&amp;B Materials Control system</li><li>Effective communicator with competent verbal and written English language skills</li><li>Effective organisational and co-ordinating skills, able to manage multiple assignments and projects</li><li>Technically proficient food and beverage service skills.</li></ul><p>
</p><p><b>Personal Attributes</b></p><ul><li>&lsquo;Can do&rsquo; attitude and high levels of energy</li><li>Team oriented with an ability to engage and lead others</li><li>Self-motivated and able to take the initiative</li><li>Customer service focused</li><li>Professionally groomed</li><li>Ability to adapt to change, asses and make decisions using available information and follow through to conclusion</li><li>Ability to remain calm under pressure</li><li>Able to commit to work according to the demands of the business</li><li>Socially confident and outgoing</li></ul><div>
</div><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Assistant Restaurant Manager

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