call center specialist - female Jobs in Alexandria

call center specialist - female

female indoor sales representative

Nexfit

Job Requirements Essential Qualifications and Experience<ul><li>University Degree in a relevant discipline.</li><li>1 to 3 year experience as a customer service and/or call center.</li><li>Very Good in Arabic &amp; English (Reading, Writing &amp; Oral)</li><li>Very good computer skills</li></ul>Desirable Qualifications and Experience<ul><li>Familiarity with telephone techniques and skills.</li><li>Demonstrated verbal communication skills and ability to convey information clearly and effectively.</li><li>Ability to effectively handle multiple tasks in a fast paced environment</li><li>Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.</li><li>Very good communication skills.</li><li>Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance</li><li>Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.</li><li>Team player.</li><li>Our interview process will be on 3 levels which are:</li></ul>1) Phone interview. 2) Audio resume to be send via WA. 3) Unpaid internship.Job Types: Full-time, PermanentJob Types: Full-time, Contract Contract length: 12 monthsPay: E&pound;5,000.00 - E&pound;8,000.00 per monthApplication Question(s):<ul><li>Are you based in Alexandria?</li></ul>Experience:<ul><li>Call center (English account): 1 year (Required)</li><li>sales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Female indoor sales representative

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
<h2 class="jobSectionHeader">Technology Innovation and Data Assistant Manager
</h2><h2 class="jobSectionHeader">About the role
</h2><h2 class="jobSectionHeader">Four Seasons Hotel Alexandria is looking for a Technology Innovation and Data Assistant Manager who will be r esponsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.
</h2><h2 class="jobSectionHeader">What will you do:
</h2><ul><li><h2 class="jobSectionHeader">Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food &amp; Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
</h2></li><li><h2 class="jobSectionHeader">Establish and maintain user procedures and hardware familiarization for all systems.
</h2></li><li><h2 class="jobSectionHeader">Provide administration services, to include; contribution to technology capital and operating budgets.
</h2></li><li><h2 class="jobSectionHeader">Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
</h2></li><li><h2 class="jobSectionHeader">Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
</h2></li><li><h2 class="jobSectionHeader">Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
</h2></li><li><h2 class="jobSectionHeader">Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
</h2></li></ul><h2 class="jobSectionHeader">What will you bring
</h2><ul><li><h2 class="jobSectionHeader">University or College degree &mdash; major in IT.
</h2></li><li><h2 class="jobSectionHeader">Three years of experience in hotel IT.
</h2><h2 class="jobSectionHeader">Highly proficient in speaking, writing and reading English.
</h2></li><li><h2 class="jobSectionHeader">Highest level of integrity and transparency.
</h2></li><li><h2 class="jobSectionHeader">Technical background, MCSE or strong networking skills.
</h2></li><li><h2 class="jobSectionHeader">Prior education and/or experience supporting complex networks.
</h2></li></ul><h2 class="jobSectionHeader">What we offer:
</h2><h2 class="jobSectionHeader"> 
&bull; Competitive Salary, wages, and a comprehensive benefits package
</h2><h2 class="jobSectionHeader">&bull; Excellent Training and Development opportunities
</h2><h2 class="jobSectionHeader">&bull; Complimentary Dry Cleaning for Employee Uniforms
</h2><h2 class="jobSectionHeader">&bull; Complimentary Employee Meals</h2></div>

Technology Innovation and Data Assistant Manager

Omnie

Job Description:We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.Responsibilities:<ul><li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li><li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li><li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li><li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li><li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li><li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li><li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li><li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li><li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li><li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li></ul>Requirements:<ul><li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li><li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li><li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li><li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li><li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li><li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li><li>Proficiency in using CRM systems and other customer service tools.</li><li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li><li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li><li>Experience in process improvement and the ability to identify areas for operational efficiency.</li></ul>Qualifications:<ul><li>Proven experience as an E-Commerce Customer Service Representative or similar customer support role.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>Strong problem-solving skills and a proactive approach to resolving issues.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Ability to multitask, prioritize, and manage time effectively in a remote work environment.</li><li>Empathetic and patient demeanor with a customer-centric mindset.</li></ul>Education and Experience:<ul><li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li></ul>PLEASE READ (IMPORTANT):<ul><li>PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A SHORT VOICE OR VIDEO INTRODUCTION.</li><li>Note that we will not review submissions without a resume and a voice or video recording.</li></ul>Wage:<ul><li>$2.50 USD per hour</li></ul>Schedule:<ul><li>TBD</li></ul>Why Join Us?<ul><li>Be part of a dynamic and growing team.</li><li>Work remotely with a flexible and supportive environment.</li></ul>If you&rsquo;re passionate helping customers, and thrive in a fast-paced environment, we&rsquo;d love to have you on our team! Apply now to be our Customer Service Representative!Job Type: Full-timeApplication Question(s):<ul><li>Please paste the link to your voice introduction here.</li><li>How many years of experience with E-commerce do you have?</li></ul>

Customer Service Representative (EG)

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
Executive Chief Steward
Four Seasons Alexandria is looking for an Executive Chief Steward to p lan, organize, direct and control the work of employees in the Stewarding Department.
What will you do:
1. The ability to execute all tasks of each steward position in the department.
2. The ability to select, train and schedule all Stewarding department employees.
3. The ability to supervise and coordinate the activities of all stewards to ensure the smooth and efficient operation of the department.
4. The ability to maintain a qualified staff by identifying and controlling work relationships, areas of accountability and performance of personnel assigned as well as completing and conducting performance reviews.
5. The ability to ensure the proper use of and preventative maintenance of all machinery and equipment used by the Stewarding department.
6. The ability to ensure the neatness, cleanliness and order of all kitchens, back of the house areas, storage areas, employee dining room, Stewarding Department machinery, compactor room, carts and tables through constant monitoring and a vigorous cleaning schedule.
7. The ability to maintain controls against theft and waste.
8. The ability to assure proper sanitation and hygiene techniques as well as the movement of garbage throughout the club.
9. The ability to maintain the wash ware operation to ensure proper supply of clean silverware.
10. The ability to control breakage of all small ware.
11. The ability to inspect garbage containers regularly.
12. The ability to help set up and maintain inventories.
13. The ability to maintain all kitchen equipment and dish machines in proper working order; ensures and controls usage of cleaning supplies and maintain hand washing
facilities in kitchens.
What will you bring:
1. Reading, writing and oral proficiency in the English language
2. Prior knowledge of dish machine, steam cleaning, kitchen, and floor cleaning equipment
3. Some management experience in either banquets, restaurants, kitchens or as an Assistant Executive Steward
What we offer:
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li></ul>&bull; Excellent Training and Development opportunities
&bull; Complimentary Dry Cleaning for Employee Uniforms
&bull; Complimentary Employee Meals</div>

Executive Chief Steward

Platinumlist

<div>Position Overview 
We are seeking a dedicated and customer-focused Arabic and English Customer Service Representative to join our team. The ideal candidate will handle customer interactions through phone calls, emails, and chat, providing exceptional support and resolving inquiries promptly and professionally. If you are fluent in Turkish and English and have a passion for customer service, we&rsquo;d love to hear from you.
Key Responsibilities<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Assist customers with questions related to products, services, orders, and account management.</li>
<li>Resolve complaints and issues efficiently, ensuring customer satisfaction and retention.</li>
<li>Maintain accurate records of customer interactions and transactions in the CRM system.</li>
<li>Collaborate with other departments to resolve complex cases and improve customer experience.</li>
<li>Provide product and service information, troubleshoot technical issues, and guide customers through solutions.</li>
<li>Follow up with customers to ensure issues are fully resolved and provide updates as needed.</li>
<li>Stay updated on company policies, products, and services to provide accurate information.</li>
<li>Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.</li>
</ul>Requirements
Qualifications<ul>
<li>Fluency in Arabic and English (written and verbal) is required.</li>
<li>Prior experience in customer service, preferably in a call center or similar environment.</li>
<li>Strong communication and interpersonal skills with the ability to empathize and build rapport with customers.</li>
<li>Proficiency in using CRM systems, chat platforms, and other customer service tools.</li>
<li>Problem solving skills and the ability to handle stressful situations calmly and effectively.</li>
<li>Excellent organizational skills with attention to detail and accuracy.</li>
<li>Availability to work on a shift basis, including weekends and public holidays, if required.</li></ul></div>

Customer Support Specialist

swiss lebanon

One of the fastest growing Insurance company in the middle eastWe're looking for enthusiastic, motivated, and dedicated( senior Sales manager) who want to make a difference by protecting the lives, family, and assets of others while growing their career in insurances sales.Responsibilities:Hire and manage the inside sales representatives teamDevelop sales aids and training programsLead and motivate our team dailySet and track sales targets for your team3+ Years in InsuranceMinimum 3+ years of management experience in an inside sales environmentHave a top-quality work ethicStrong management and leadership skillsStrong writing skills and e-mail etiquetteGoal-oriented, competitive and driven to succeedExcellent interpersonal and team management skillsHave a positive mental attitude-Sales experience is an advantage-Highly motivated and target drivenLive in (Alexandria) onlyWhat We OfferBase plus Performance BonusesHealth InsuranceEmployee Referral BonusExtensive Paid Product trainingIf your interested call me directly 01010130695Job Types: Full-time, PermanentPay: E&pound;10,000.00 - E&pound;20,000.00 per monthExpected Start Date: 01/11/2025

Insurance Sales Manager(alexandria)

Paradise Inn Group

<div><div>Job Summary:</div><div>
The Sales Executive is responsible for generating revenue by acquiring new clients, maintaining existing relationships, and maximizing hotel bookings through proactive sales strategies. The role requires a dynamic individual with a deep understanding of the hospitality industry and a strong network in the tourism and corporate sectors. 
</div><div>
Key Responsibilities: 
</div><div>
Sales &amp; Business Development:</div><ul><li>
Identify and target potential clients in the travel, corporate, and event sectors.</li><li>
Conduct regular sales calls, client meetings, and site visits.</li><li>
Develop and execute strategic sales plans to achieve revenue targets.</li><li>
Promote hotel services including room bookings, event venues, and catering.</li></ul><div> 

Client Relationship Management:</div><ul><li>
Build and maintain strong client relationships through regular communication.</li><li>
Handle inquiries, negotiate rates, and finalize contracts.</li><li>
Ensure seamless service delivery by collaborating with other hotel departments.</li></ul><div> 

Market Analysis &amp; Reporting:</div><ul><li>
Conduct market research to identify new business opportunities.</li><li>
Monitor competitor activity and market trends.</li><li>
Prepare and submit sales reports, forecasts, and performance analyses.</li></ul><div> 

Marketing &amp; Events:</div><ul><li>
Collaborate with the marketing team to develop promotional campaigns.</li><li>
Represent the hotel at trade shows, networking events, and industry exhibitions.</li>
Assist in organizing in-house promotional events and FAM (familiarization) trips. 
<li>
</li></ul><div>
Qualifications &amp; Skills:</div><ul><li>
Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field (Fresh Graduates)</li><li>
English Language proficiency is a must.</li><li>
Proven experience in hotel sales or a related hospitality role is a plus.</li><li>
Excellent communication, negotiation, and presentation skills.</li><li>
Ability to build and maintain professional relationships.</li><li>
Results-driven with strong problem-solving abilities.</li></ul><div></div><div> 
Working Conditions:</div><ul><li>
Ability to work flexible hours, including evenings, weekends, and holidays.</li>
Frequent travel for client meetings and industry events may be required. 
<li>
</li></ul><div>
Salary &amp; Benefits:</div><ul><li>
Salary From 7000 L.E to 9000 L.E + Monthly Incentive.</li><li>
Social &amp; Medical Insurance</li></ul> 

About Paradise Inn Group: 
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</div>

Sales Executive (Hotels Experience Only)

Explore 17+ Female indoor sales representative in Alexandria this October. Find roles across top companies and apply now to boost your career.