field service engineer

production engineer

project engineer

service technician - field Jobs in Turkey

service technician - field

technical engineer

field engineer field technician

PaneraTech, Inc.

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 PaneraTech is a high-tech company that serves manufacturers in over 40 countries. Our disruptive technology offers unparalleled solutions that are often patent protected. Industries that use high-temperature processes, such as glass and steel, rely on PaneraTech to solve the major challenges they face. We leverage both AI and human expertise to improve efficiency, worker knowledge, and safety. We help in two major areas:
 <br/>
 <br/>
 <ul>
  <li>
   Asset Life Extension - With our patented solution in the glass and steel industry, we help manufacturers make data-driven decisions using sensors, data, and AI. This results in longer asset campaigns safely with higher annual production
  </li>
  <li>
   Enabling the next generation of workers - Heavy industries have relied on the experience of employees who worked for 20-30 years in one plant. As a generation of operators and engineers retire, we bridge the experience gap with technology, data, and expertise. We offer solutions to our customers to make their process more data-driven so that an early career workforce can flourish
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Working at PaneraTech
   <br/>
   <br/>
  </strong>
 </strong>
 At PaneraTech, you will be part of a global, innovative and hybrid working team. Our corporate office is based in the United States with employees spread across Europe, Asia, and South America. Turkey head office is in the Hacettepe Teknokent and branch is in Ostim. In this collaborative and inspiring culture that is fostered by a creative and intellectually stimulating work environment, you will be encouraged to bring the best out of yourself and your colleagues. We are looking for professionals willing to work in a fast-paced environment, cannot wait to excel in their work and are crazy about improvement! We recognize our colleagues' achievements and both individual and team performance is valuable to us.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 We are seeking 2 highly motivated professionals to join our team in Turkey:
 <br/>
 <br/>
 <ul>
  <li>
   1 Field Engineer
  </li>
  <li>
   1 Field Technician
   <br/>
   <br/>
  </li>
 </ul>
 Both positions will serve as dedicated technical experts for our clients in the glass and steel industries. Responsibilities include conducting on-site inspections using proprietary equipment, with a focus on data collection, process execution, and ensuring the accuracy of the end results for the safety of customers&rsquo; critical assets.
 <br/>
 <br/>
 This is a remote position based in Turkey with extensive international travel required.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduated technical vocational schools (MYO), and/or engineering faculties of reputable universities
  </li>
  <li>
   Glass/Steel industry experience is preferred
  </li>
  <li>
   Physically capable of working in high-temperature industrial environments and meeting related physical demands
  </li>
  <li>
   Reside near an international airport within Turkey
  </li>
  <li>
   Willingness to travel internationally for extended assignments of up to 3&ndash;4 weeks, accounting for up to 75% of total working time
  </li>
  <li>
   Availability to travel on short notice for urgent projects
  </li>
  <li>
   Proven ability to collaborate effectively in team-oriented environments
  </li>
  <li>
   Strong interpersonal and customer service skills
  </li>
  <li>
   Comfortable working in diverse industrial settings with demonstrated problem-solving abilities
  </li>
  <li>
   Capable of performing fieldwork in varying climates and conditions
  </li>
  <li>
   Strict adherence to safety standards and regulatory requirements
  </li>
  <li>
   High adaptability and resilience in dynamic, fast-paced environments
  </li>
  <li>
   Advanced analytical and troubleshooting skills for in-field problem resolution
  </li>
  <li>
   Excellent verbal and written communication skills in English
  </li>
  <li>
   Prior experience in international fieldwork is highly desirable
  </li>
  <li>
   Professional demeanor and the ability to manage client relationships on-site
  </li>
  <li>
   Valid driver&rsquo;s license and access to a personal vehicle
  </li>
  <li>
   Flexible to travel abroad (Holding valid EU/US visa is a plus)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform on-site SmartMelter&reg; inspections using proprietary PaneraTech equipment.
  </li>
  <li>
   Conduct comprehensive audits, including digital and traditional endoscopy, thermography, and related inspections.
  </li>
  <li>
   Install and maintain Polaris sensors at customer sites, ensuring optimal performance.
  </li>
  <li>
   Adhere to and enforce company Health &amp; Safety protocols at all times.
  </li>
  <li>
   Maintain a professional presence and communication with clients, representing PaneraTech with integrity and excellence.
  </li>
  <li>
   Collaborate effectively with internal teams and external stakeholders to ensure timely and high-quality project delivery.
  </li>
  <li>
   Provide regular project updates to customers and the internal project team throughout the engagement.
  </li>
  <li>
   Ensure all tasks and deliverables are completed according to the project timeline.
  </li>
  <li>
   Submit accurate and timely monthly expense reports to the Finance team.
  </li>
  <li>
   Perform routine maintenance of equipment and report technical issues proactively.
  </li>
  <li>
   Support non-travel periods with desk-based tasks, including data analysis and reporting.
  </li>
  <li>
   Complete all mandatory training programs, including safety, technical, and professional development modules.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 At PaneraTech, we recognize that our employees are the driving force behind our success. We are committed to creating a positive and supportive work environment.
 <br/>
 <br/>
 <strong>
  We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive monthly net salary
  </li>
  <li>
   Private health insurance
  </li>
  <li>
   18 days holiday per annum
  </li>
  <li>
   A transparent work environment
  </li>
  <li>
   An agile structure that values open communication and instant feedback
  </li>
  <li>
   Opportunities for personal and professional growth
  </li>
  <li>
   A global and diverse team dedicated to improving the company and every single colleague within
  </li>
 </ul>
</div>


Field Engineer / Field Technician

UNITEC

<div>UNITEC is an international group specialized in designing and manufacturing innovative solutions for sorting, processing, packing and selecting the quality of fresh fruits<br>
 and vegetables.<br>
<br>
 For our branch in Izmir (Turkey) we are looking for a:<br>
<br>
 <b>MECHANICAL FIELD TECHNICIAN</b><br>
<b>
</b><br>
<b>Job Description:</b><br>
<br>
We are looking for a Mechanical Field-based Service Technician to be responsible for providing primary support and service onsite.<br>
You will also be responsible for the onsite assembly, installation, testing and maintenance of automatic processing lines.<br>
This role is suited to an adventurous spirit, as there will be a lot of travel in different countries.<br>
You will receive hands-on training and support with experienced colleagues.<br>
<br>
 <b>Job Requirements</b>:
<ul><li><b>Fluent in English</b>,</li>
 <li>Mechanic experience and knowledge;</li>
<li>Familiarity with related tools required (e.g. welding);</li>
<li>Must be willing to travel with a flexible schedule,</li>
<li>Valid driving license,</li>
<li>Excellent communication and customer service skills,</li>
<li>Reliability, flexibility and precision.</li></ul><br>
<p><br>
<b>On Offer</b>:</p>
<ul><li><p>Work with a young, dynamic environment,</p>
</li><li><p>A competitive salary, company vehicle for travel and necessary tools,</p>
</li><li><p>A rewarding, unique and exciting position in a fast-growing company,</p>
</li><li><p>An opportunity to work with intelligent technology,</p>
</li><li><p>Ongoing support and training,</p>
</li><li><p>Collaborative, supportive team environment,</p>
</li><li><p>Opportunity for growth, personal development and responsibility,</p>
</li><li><p>An environment that encourages the free flow of ideas,</p>
</li><li><p>Experience working with an international business, a great company spirit and diverse culture.</p></li></ul></div>

Mechanical Field Technician - Izmir (Turkey)

<div>UNITEC is an international group specialized in designing and manufacturing innovative solutions for sorting, processing, packing and selecting the quality of fresh fruits and vegetables.<br>
<br>
At international level, to be close to our Customers and ensure the complete functionality of their lines, UNITEC has set up a network of 20 operating branches in the most important countries of the fruit and vegetable industry and a sales structure that enables the UNITEC Group to connect tto the individual needs of Customers in over 65 countries.<br>
<br>
For our branch in Izmir (Turkey) we are looking for a:<br>
<br>
<b>ELECTRICAL TECHNICIAN</b><br>
<div><b>Job Description:</b><br>
<br>
We are looking for an Electrical Field-based Service Technician to be responsible for providing primary support and service onsite.<br>
You will also be responsible and in charge for the onsite assembly, installation, testing and maintenance of automatic processing lines.<br>
</div>
 <div></div><div><b>Job Requirements</b>:
<ul><li><b>Fluent in English</b>,</li>
<li>Electrical experience and knowledge;</li>
<li>Familiarity with related tools required (e.g. cabling, wiring);</li>
<li>Must be willing to travel with a flexible schedule,</li>
<li>Valid driving license,</li>
<li>Excellent communication and customer service skills,</li>
<li>Reliability, flexibility and precision.</li></ul><br>
<p><br>
<b>On Offer</b>:</p>
<ul><li><p>Work with a young, dynamic environment,</p>
</li><li><p>A competitive salary, company vehicle for travel, laptop, telephone and necessary tools,</p>
</li><li><p>A rewarding, unique and exciting position in a fast-growing company,</p>
</li><li><p>An opportunity to work with intelligent technology,</p>
</li><li><p>Ongoing support and training,</p>
</li><li><p>Collaborative, supportive team environment,</p>
</li><li><p>Opportunity for growth, personal development and responsibility,</p>
</li><li><p>An environment that encourages the free flow of ideas,</p>
</li><li><p>Experience working with an international business, a great company spirit and diverse culture.</p></li></ul></div></div>

Electrical Technician - Izmir (Turkey)

Hilton

<div>
 <strong>
  <em>
   Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955
   <br/>
   <br/>
  </em>
 </strong>
 <em>
  Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we&rsquo;ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.
  <br/>
  <br/>
 </em>
 <strong>
  <em>
   Historic Moments at Hilton Istanbul
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
  </li>
  <li>
   Hilton Istanbul appears in the opening scene of 1963&rsquo;s From Russia with Love, starring Sean Connery as James Bond.
  </li>
  <li>
   Istanbul&rsquo;s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
  </li>
  <li>
   Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul&rsquo;s first happy hour.
  </li>
  <li>
   Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
  </li>
  <li>
   Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.
 <br/>
 <br/>
 As Hilton T&uuml;rkiye we have been awarded with the Great Place to Work Academy &ndash; Best Place to Work award many times.
 <br/>
 <br/>
 <strong>
  THE ROLE:
  <br/>
  <br/>
 </strong>
 We are looking for the potential candidate for
 <strong>
  Mechanic Technician
 </strong>
 position in our Legendary Hotel Hilton Istanbul Bosphorus.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Salary
  </li>
  <li>
   Health Insurance or Private Pension after 6 months of service
  </li>
  <li>
   Carpark subscription on team member rate
  </li>
  <li>
   Go Hilton: Team member rate while staying in Hilton Hotels both in &amp; out of Turkey.
  </li>
  <li>
   50% discount on personal food &amp; beverage consumption in the hotels.
  </li>
  <li>
   Social aid package
  </li>
  <li>
   Free laundry and dry cleaning for business attire
  </li>
  <li>
   Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
  </li>
  <li>
   1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
  </li>
  <li>
   Paid Paternity leave &ndash; 14 days
  </li>
  <li>
   Unlimited Training and development opportunities in and out of the Hotel
  </li>
  <li>
   Unlimited online courses opportunities from our own Hilton University
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   What will I be doing?
   <br/>
   <br/>
  </strong>
 </strong>
 As a
 <strong>
  <strong>
   Mechanic Technician
  </strong>
  <strong>
   ,
  </strong>
 </strong>
 you are responsible for designing, building, installing, and servicing machinery, components, and tools to deliver an excellent Guest and Member experience. A Mechanic Technician will also be required to develop and test machinery and ensure that inspections meet company standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   To liaise with Chief Engineer to implement all repair and maintenance of all types of mechanical systems-equipments necessary within the Hotel. Referred Systems: Boiler Equipment, HVAC System, Water and gas pipeline installations, F&amp;B, Laundry and HSK equipments, Pool Ssystems, Cold Room Equipments and all such systems and equipments
  </li>
  <li>
   Implements all the tasks assigned by Chief Engineer and Assistant Chief Engineer, responsible repairs and makes new production when required
  </li>
  <li>
   Specifies spare part requirements and informs the mechanic supervisor
  </li>
  <li>
   Responsible for the repair and maintenance of tools and equipments in the Mechanical workshops
  </li>
  <li>
   A swimming pool water operator certificate is required.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   What are we looking for?
   <br/>
   <br/>
  </strong>
 </strong>
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values:
 <br/>
 <br/>
 <ul>
  <li>
   Hospitality - We're passionate about delivering exceptional guest experiences.
  </li>
  <li>
   Integrity - We do the right thing, all the time.
  </li>
  <li>
   Leadership - We're leaders in our industry and in our communities.
  </li>
  <li>
   Teamwork - We're team players in everything we do.
  </li>
  <li>
   Ownership - We're the owners of our actions and decisions.
  </li>
  <li>
   Now - We operate with a sense of urgency and discipline
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   If your values match ours, we are also looking for your ability to;
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Adapt quickly to different situations;
  </li>
  <li>
   Exude bags of energy and enthusiasm in working as part of a team.
  </li>
  <li>
   Excellent command of written and spoken Turkish
  </li>
  <li>
   Accredited mechanical engineering qualification
  </li>
  <li>
   Previous experience in a similar role
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Istanbul Bosphorus
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Engineering, Maintenance and Facilities
</div>


Mechanical Technician

Atlas Copco

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Field Service Engineer
</b></h1></div></div></div></div><div><div><div><div>Functional area: Service
</div></div></div></div><div><div><div><div>Location: Turkiye
</div></div></div></div><div><div><div><div>City: Kocaeli
</div></div></div></div><div><div><div><div>Company name: Atlas Copco Makinalari Imalat AS
</div></div></div></div><div><div><div><div>Date of posting: Oct 22, 2025<br>
</div></div></div></div><p></p><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Your role</b></h2>
</div><div><p>
Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.</p>
<p>
You will
</p><ul><li>Report into the Regional Operations Manager.</li>
<li>Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime.</li>
<li>Perform installations, ensure safety compliance, and document activities.</li>
<li>Be the on-site contact, providing service recommendations and addressing customer needs promptly.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>To succeed, you will need</b></h2>
</div><div><p>
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.</p>
<ul>
<li>You are an experienced Field Service Engineer with minimum 3 years of hands-on experience in the installation, maintenance, and repair of industrial or technology systems.</li>
<li>Proven ability to diagnose and resolve technical issues efficiently and safely.</li>
<li>Strong commitment to customer satisfaction and professional service delivery.</li>
<li>Automation and Industrial networks knowledge</li>
<li>Experience with Electrical/Electronic or Mechanical diagnosing and troubleshooting in field environments.</li>
<li>Familiarity with digital service tools, maintenance management systems, or IoT-enabled equipment.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>In return, we offer</b></h2>
</div><div><ul> <li>Culture of trust and accountability</li>
 <li>Lifelong learning and career growth</li>
 <li>Innovation powered by people</li>
 <li>Comprehensive compensation and benefits</li>
 <li>Health and well-being</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job location</b></h2>
</div><div><p>
You will be part of our customer center in Kocaeli. You will join a dynamic field service team, working on-site and spending a significant amount of time traveling to visit customers within your designated area, T&uuml;rkiye (TR).</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Contact information</b></h2>
</div><div><p>
Talent Acquisition Team: Hazal Demirkaya</p></div></div></div><br>
<p></p>
<p><b>
Uniting curious minds</b><br>
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.</p></div></div></div></div></div><p></p>

Field Service Engineer

Excis Compliance

<div>
 <strong>
  WE&rsquo;RE HIRING A L1 DESKTOP SUPPORT TECHNICIAN IN ISTANBUL, TURKEY!
  <br/>
  <br/>
 </strong>
 Excis is a global IT support leader globally, driven by innovation and collaboration.
 <br/>
 <br/>
 We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware,
 <br/>
 <br/>
 software, and IT assets across multiple locations. Join us for a rewarding career in a
 <br/>
 <br/>
 supportive, family-like environment where you&rsquo;ll look forward to coming to work every
 <br/>
 <br/>
 day.
 <br/>
 <br/>
 ∙Client in 190+ countries
 <br/>
 <br/>
 ∙6000+ Engineers
 <br/>
 <br/>
 ∙200+ Enterprise Clients
 <br/>
 <br/>
 We foster an open, friendly, and supportive growth-oriented culture where individual
 <br/>
 <br/>
 achievements fuel team success. From solving complex IT challenges to celebrating
 <br/>
 <br/>
 wins together, we put our people first.
 <br/>
 <br/>
 Start your journey with Excis and grow with us!
 <br/>
 <br/>
 We are looking for a Desktop Support Technician (Band 1) to provide day-to-day local and remote desktop support. The role involves handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The technician will also coordinate with supervisors and managers to ensure consistent support across shifts.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver first and second-level technical support and resolve customer issues effectively.
  </li>
  <li>
   Maintain clear communication regarding issue status and resolution timelines.
  </li>
  <li>
   Work with third-party vendors to resolve complex issues, particularly related to audio/visual systems.
  </li>
  <li>
   Maintain accurate ticket updates for all reported incidents.
  </li>
  <li>
   Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
  </li>
  <li>
   Provide basic support for Mac OS and Apple PC users.
  </li>
  <li>
   Install, upgrade, and troubleshoot printers and general computer hardware.
  </li>
  <li>
   Conduct routine preventative maintenance on computers, laptops, and printers.
  </li>
  <li>
   Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
  </li>
  <li>
   Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
  </li>
  <li>
   Possess a foundational understanding of IT infrastructure, including networks, servers, A/V equipment, smart devices, and telecom systems.
  </li>
  <li>
   Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
  </li>
  <li>
   Perform additional duties as assigned by management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science or a related field, or an equivalent combination of education and experience.
  </li>
  <li>
   Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
  </li>
  <li>
   Minimum of 18 months of hands-on IT experience in a support or technical role.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Proficient In
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Windows 7&ndash;10 operating systems
  </li>
  <li>
   Microsoft Active Directory and Group Policy Objects (GPOs)
  </li>
  <li>
   Microsoft Office 365
  </li>
  <li>
   PC hardware installation, troubleshooting, and repair
  </li>
  <li>
   Enterprise antivirus solutions
  </li>
  <li>
   Helpdesk ticketing systems
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience with:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Mobile device management (iOS and Android)
  </li>
  <li>
   Enterprise encryption solutions
  </li>
  <li>
   Windows PC/laptop management via Active Directory
  </li>
  <li>
   Strong analytical and troubleshooting skills with a problem-solving mindset.
  </li>
  <li>
   Proven ability to multitask, set priorities effectively, and meet SLAs.
  </li>
  <li>
   Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.
  </li>
  <li>
   Adaptable and flexible in a fast-paced, dynamic work environment.
  </li>
  <li>
   Willing to work off-hours or weekends when required for projects or emergency support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your
 <br/>
 <br/>
 technical expertise directly enhances user satisfaction and operational success. We
 <br/>
 <br/>
 offer a supportive environment that encourages professional growth, continuous
 <br/>
 <br/>
 learning, and collaboration across diverse technologies. Enjoy competitive
 <br/>
 <br/>
 compensation and the chance to contribute to a global IT leader who values innovation
 <br/>
 <br/>
 and excellence.
 <br/>
 <br/>
 Ready to make a difference and grow your career? Apply now to join Excis in
 <br/>
 <br/>
 Istanbul, Turkey and be at the forefront of IT support excellence!
</div>


L1 Desktop Support Engineer TR

VIA University College

<div>
 <strong>
  WE&rsquo;RE HIRING A L1 DESKTOP SUPPORT TECHNICIAN IN ISTANBUL, TURKEY!
 </strong>
 <br/>
 <br/>
 Excis is a global IT support leader globally, driven by innovation and collaboration.
 <br/>
 We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware,
 <br/>
 software, and IT assets across multiple locations. Join us for a rewarding career in a
 <br/>
 supportive, family-like environment where you&rsquo;ll look forward to coming to work every
 <br/>
 day.
 <br/>
 <br/>
 ∙Client in 190+ countries
 <br/>
 ∙6000+ Engineers
 <br/>
 ∙200+ Enterprise Clients
 <br/>
 <br/>
 We foster an open, friendly, and supportive growth-oriented culture where individual
 <br/>
 achievements fuel team success. From solving complex IT challenges to celebrating
 <br/>
 wins together, we put our people first.
 <br/>
 <br/>
 Start your journey with Excis and grow with us!
 <br/>
 We are looking for a Desktop Support Technician (Band 1) to provide day-to-day local and remote desktop support. The role involves handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The technician will also coordinate with supervisors and managers to ensure consistent support across shifts.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
 </strong>
 <ul>
  <li>
   Deliver first and second-level technical support and resolve customer issues effectively.
   <br/>
  </li>
  <li>
   Maintain clear communication regarding issue status and resolution timelines.
   <br/>
  </li>
  <li>
   Work with third-party vendors to resolve complex issues, particularly related to audio/visual systems.
   <br/>
  </li>
  <li>
   Maintain accurate ticket updates for all reported incidents.
   <br/>
  </li>
  <li>
   Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
   <br/>
  </li>
  <li>
   Provide basic support for Mac OS and Apple PC users.
   <br/>
  </li>
  <li>
   Install, upgrade, and troubleshoot printers and general computer hardware.
   <br/>
  </li>
  <li>
   Conduct routine preventative maintenance on computers, laptops, and printers.
   <br/>
  </li>
  <li>
   Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
   <br/>
  </li>
  <li>
   Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
   <br/>
  </li>
  <li>
   Possess a foundational understanding of IT infrastructure, including networks, servers, A/V equipment, smart devices, and telecom systems.
   <br/>
  </li>
  <li>
   Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
   <br/>
  </li>
  <li>
   Perform additional duties as assigned by management.
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <li>
  <p>
   Bachelor&rsquo;s degree in Computer Science or a related field, or an equivalent combination of education and experience.
   <br/>
  </p>
 </li>
 <li>
  <p>
   Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
   <br/>
  </p>
 </li>
 <li>
  <p>
   Minimum of 18 months of hands-on IT experience in a support or technical role.
   <br/>
   <br/>
   <strong>
    Proficient in:
    <br/>
   </strong>
  </p>
  <ul>
   <li>
    <p>
     Windows 7&ndash;10 operating systems
     <br/>
    </p>
   </li>
   <li>
    <p>
     Microsoft Active Directory and Group Policy Objects (GPOs)
     <br/>
    </p>
   </li>
   <li>
    <p>
     Microsoft Office 365
     <br/>
    </p>
   </li>
   <li>
    <p>
     PC hardware installation, troubleshooting, and repair
     <br/>
    </p>
   </li>
   <li>
    <p>
     Enterprise antivirus solutions
     <br/>
    </p>
   </li>
   <li>
    <p>
     Helpdesk ticketing systems
     <br/>
     <br/>
     <strong>
      Experience with:
      <br/>
     </strong>
    </p>
   </li>
   <li>
    <p>
     Mobile device management (iOS and Android)
     <br/>
    </p>
   </li>
   <li>
    <p>
     Enterprise encryption solutions
     <br/>
    </p>
   </li>
   <li>
    <p>
     Windows PC/laptop management via Active Directory
     <br/>
    </p>
   </li>
   <li>
    <p>
     Strong analytical and troubleshooting skills with a problem-solving mindset.
     <br/>
    </p>
   </li>
   <li>
    <p>
     Proven ability to multitask, set priorities effectively, and meet SLAs.
     <br/>
    </p>
   </li>
   <li>
    <p>
     Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.
     <br/>
    </p>
   </li>
   <li>
    <p>
     Adaptable and flexible in a fast-paced, dynamic work environment.
     <br/>
    </p>
   </li>
   <li>
    <p>
     Willing to work off-hours or weekends when required for projects or emergency support.
     <br/>
    </p>
   </li>
  </ul>
  <br/>
  <br/>
  <br/>
 </li>
 Benefits
 <br/>
 <br/>
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your
 <br/>
 technical expertise directly enhances user satisfaction and operational success. We
 <br/>
 offer a supportive environment that encourages professional growth, continuous
 <br/>
 learning, and collaboration across diverse technologies. Enjoy competitive
 <br/>
 compensation and the chance to contribute to a global IT leader who values innovation
 <br/>
 and excellence.
 <br/>
 <br/>
 Ready to make a difference and grow your career? Apply now to join Excis in
 <br/>
 Istanbul, Turkey and be at the forefront of IT support excellence!
 <br/>
 <br/>
 <br/>
</div>


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