field service dispatcher

Alta Equipment Group

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!
<br><br>
We provide our employees with the following tools and resources to be successful:
<br><ul>
<li>Training</li>
<li>Tuition assistance</li>
<li>Employee stock purchase plan</li>
<li>Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)</li>
<li>401(k) with match</li>
<li>Competitive wages</li>
<li>Paid time off</li>
<li>10 paid holidays</li>
<li>Work schedule: M-F, day shift</li>
</ul>
Alta Equipment Company is seeking a full-time Field Service Dispatcher for our Construction Equipment Group at our Davie, FL location. The primary responsibilities of the position consist of, but are not limited to:
<br><ul>
<li>Dispatch Technicians to handle service requests and PM's</li>
<li>Take, record and prioritize customer calls for service requests</li>
<li>Compile and complete customer summary invoicing</li>
<li>Manage field truck expenses, work orders, and truck maintenance</li>
<li>Answering internal and customer service calls</li>
<li>Opening and closing work orders, including accurately recording story lines into each order</li>
<li>Scheduling periodic maintenance for customer equipment</li>
<li>Assist Technicians with finding technical data</li>
<li>Incorporate Alta's Guiding Principles into daily activities</li>
<li>Performs other duties as assigned</li>
<li>Consistent, regular, and reliable attendance including being ready for work at the designated start time</li>
</ul>
<b>Desired Skills and Qualifications:</b><br>
<ul>
<li>Previous dispatching, warranty administrative or mechanic experience is highly preferred</li>
<li>A strong technical knowledge base is desired to answer Technician questions</li>
<li>Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.</li>
<li>Possess excellent verbal and written communication skills</li>
<li>Knowledge of the geographic area</li>
<li>Bilingual English and Spanish preferred</li>
<li>Must be willing to answer phone calls throughout all times of the day/night</li>
<li>Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers</li>
<li>Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</li>
<li>Ability to apply concepts of basic algebra and geometry.</li>
<li>Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations</li>
</ul>
<b>Physical Demands/Work Environment:</b><br>
<ul>
<li>Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.</li>
<li>Vision: No special vision requirements.</li>
<li>Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds</li>
<li>Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles</li>
</ul>
<b>About Alta:</b><br>
Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.
<br><br>
If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.
<br><br>
At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.
<br><br>
So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime.
<br><br>
<b>What We Look For:</b><br>
At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.
<br><br>
<b>Other Opportunities at Alta:</b><br>
Please visit our careers page at altg.jobs to view other openings that may be of interest to you!
<br>Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!

Field Service Dispatcher

ASSA ABLOY Group

<div></div><div><div><div>Door Systems ASSA ABLOY is seeking candidates for a Commercial Door Field Service Coordinator/Dispatcher in Naperville, IL.</div>
<div>
Door Systems ASSA ABLOY is a leading supplier of loading dock and door products and services in the Chicagoland area. With global product brands, we offer complete commercial, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. Door Systems ASSA ABLOY is part of the Industrial business segment within the ASSA ABLOY Entrance Systems division.</div>
<div>
A <b>Commercial Field Service Coordinator Dispatcher</b> plays a crucial role in the operations of companies that manufacture, distribute, install, or service commercial doors (e.g., overhead doors, fire-rated doors, security grilles). Their main responsibility is to coordinate the efficient scheduling and dispatching of service technicians or installation crews.</div>
<div>
Here are the <b>key roles and responsibilities</b> of a commercial door dispatcher:</div>
<div><b>
1. Scheduling and Dispatching</b></div>
<ul>
<li>Coordinate and assign daily routes for installation and service technicians.</li>
<li>Ensure the right personnel and equipment are dispatched based on job requirements.</li>
<li>Adjust schedules dynamically to handle emergency service calls or cancellations.</li>
</ul>
<div><b>2. Communication Hub</b></div>
<ul>
<li>Act as the main point of contact between the office, technicians, and customers.</li>
<li>Relay job details, updates, and instructions to field personnel.</li>
<li>Maintain professional and clear communication with customers regarding service status and timing.</li>
</ul>
<div><b>3. Work Order Management</b></div>
<ul>
<li>Create, manage, and close work orders in the system (e.g., using dispatch software).</li>
<li>Ensure all job-related documentation is completed accurately and on time.</li>
<li>Track parts, tools, and materials needed for specific jobs.</li>
</ul>
<div><b>4. Coordination and Logistics</b></div>
<ul>
<li>Organize transportation and delivery of materials to job sites if necessary.</li>
<li>Optimize route planning to reduce travel time and increase productivity.</li>
<li>Monitor job progress and technician location via GPS or dispatch software.</li>
</ul>
<div><b>5. Record Keeping and Reporting</b></div>
<ul>
<li>Maintain logs of daily dispatch activities and technician performance.</li>
<li>Track time on-site, job completion, and customer satisfaction.</li>
<li>Assist in generating reports for management.</li>
</ul>
<div><b>6. Customer Service Support</b></div>
<ul>
<li>Handle customer inquiries, complaints, and service follow-ups.</li>
<li>Schedule service calls and communicate estimated times of arrival.</li>
<li>Ensure a high level of customer satisfaction by resolving issues promptly.</li>
</ul>
<div><b>7. Problem Solving</b></div>
<ul>
<li>Quickly resolve unexpected issues such as technician delays, traffic problems, or equipment failures.</li>
<li>Make real-time decisions to keep jobs on schedule and avoid service disruptions.</li>
</ul>
<div><b>8. Compliance and Safety Awareness</b></div>
<ul>
<li>Ensure dispatching adheres to company policies, safety protocols, and industry regulations.</li>
<li>Coordinate with technicians to ensure they have appropriate safety gear and certifications.</li>
</ul>
<div><b>Skills and Tools Often Required:</b></div>
<ul>
<li><b>Software:</b> Total Service, Google Drive, Monday.com.</li>
<li><b>Skills:</b> Multitasking, attention to detail, communication, problem-solving, time management.</li>
<li><b>Knowledge:</b> Basic understanding of commercial door types and installation processes is a plus.</li>
</ul>
</div><div><div>Job Type: Full-time</div>
</div>
<div><div>Benefits:</div>
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
</div><div><div>Experience:</div>
<ul>
<li>dispatching service technicians: 3 years (Preferred)</li>
</ul>
</div><div><div>Work Location: In person</div></div><br>
<div></div>
<div><b>
We are the ASSA ABLOY Group</b><br>
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces &ndash; physical and virtual &ndash; safer, more secure, and easier to access.</div>
<div>
As an employer, we value results &ndash; not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions &ndash; supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.</div>
<div>
As we welcome new people on board, it&rsquo;s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.</div></div>

Field Service Coordinator/Dispatcher

ibex

<div>
 <p>
  <strong>
   Dispatcher
  </strong>
 </p>
 <p>
  We are seeking a proactive and highly organized Dispatcher to serve as the central coordination point for our HVAC service team. This role is critical to both field operations and customer service, combining real-time decision-making with clear, empathetic communication. The Dispatcher ensures technician schedules run smoothly, parts are where they need to be, and customers stay informed and satisfied throughout the service process.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Service Coordination &amp; Dispatch
  </strong>
 </p>
 <ul>
  <li>
   Strategically assign technicians based on skill set, availability, location, and urgency of requests
  </li>
  <li>
   Maintain efficient daily workflows by prioritizing calls and optimizing routes to minimize downtime and travel
  </li>
  <li>
   Monitor technician progress and adjust schedules as needed in real-time to meet service objectives
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Parts &amp; Inventory Coordination
  </strong>
 </p>
 <ul>
  <li>
   Order parts and equipment by communicating with vendors and suppliers
  </li>
  <li>
   Coordinate part deliveries and ensure technicians have what they need before heading to job sites
  </li>
  <li>
   Manage weekly van stock checks to keep field teams fully supplied
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Communication &amp; Support
  </strong>
 </p>
 <ul>
  <li>
   Act as a consistent point of contact for customers needing updates on service appointments, technician ETAs, or part availability
  </li>
  <li>
   Send timely service reminders and status updates throughout the day to keep customers informed
  </li>
  <li>
   Answer inbound calls when available and handle overflow or transferred calls related to scheduling and service updates
  </li>
  <li>
   Follow up with customers regarding ordered parts, scheduling next steps as soon as items arrive
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   CSR Support &amp; Overflow
  </strong>
 </p>
 <ul>
  <li>
   Provide phone support during peak times or when Customer Service Representatives are unavailable
  </li>
  <li>
   Assist with outbound maintenance scheduling when needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Reporting &amp; System Management
  </strong>
 </p>
 <ul>
  <li>
   Track service outcomes and job completions, updating internal systems accurately and promptly
  </li>
  <li>
   Maintain records of dispatch activity, communications, and part orders
  </li>
  <li>
   Run assigned reports and provide updates to management as required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent
  </li>
  <li>
   2+ years of experience in dispatch, scheduling, or customer service
  </li>
  <li>
   Strong multitasking and time management skills in a fast-paced environment
  </li>
  <li>
   Professional verbal and written communication abilities
  </li>
  <li>
   Proficiency with scheduling and dispatch software, multi-line phones, and basic office systems
  </li>
  <li>
   Strong attention to detail, especially when tracking moving parts and service schedules
  </li>
  <li>
   Comfortable problem-solving under pressure and thinking ahead
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Prior experience in HVAC, plumbing, or home services industry
  </li>
  <li>
   Familiarity with ServiceTitan or comparable field service software
  </li>
  <li>
   Understanding of geographic service areas
  </li>
  <li>
   Experience working with vendors or managing supply orders
  </li>
 </ul>
 <p>
 </p>
</div>


Dispatch Associate - Night Shift

OWL Services

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.
 <br/>
 <br/>
 With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.
 <br/>
 <br/>
 OWL Services&rsquo; companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo&rsquo;s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.
 <br/>
 <br/>
 Come join us! For more information visit OWLServices.com and follow us on LinkedIn .
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 We are currently searching for a detail-oriented and organized Dispatcher to join our team. The Dispatcher will be responsible for dispatching service technicians daily to meet customer service needs. Position requires having a strong understanding of the geographical area that the dispatcher is based, great communication, problem solving skills and attention to detail. This is an opportunity for a long term position and to join a growing company.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handles an extremely high volume of service calls
  </li>
  <li>
   Assigning priority of service call
  </li>
  <li>
   Creates detailed project plans, with all tasks, dependencies, and timelines identified, and keeps those projects continuously updated
  </li>
  <li>
   Ensures scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project
  </li>
  <li>
   Continuous communication with service technicians and providing optimal routing
  </li>
  <li>
   Technical support; providing directions, changes in scheduling, etc
  </li>
  <li>
   Notifying customers of delay in delivery schedule
  </li>
  <li>
   Tracks that our service technicians comply with customer requirements
  </li>
  <li>
   Assist in closing service calls and invoicing
  </li>
  <li>
   Collect and review service technician&rsquo;s paperwork and notes for completeness
  </li>
  <li>
   General office duties (faxing, scanning, typing, filing, etc)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent
  </li>
  <li>
   Strong computer skills, excellent communication and organizational skills
  </li>
  <li>
   Proven ability to accurately and quickly develop creative solutions to problems
  </li>
  <li>
   Self-starter with multi-tasking ability and strong interpersonal skills
  </li>
  <li>
   Experience using internet maps and dispatch software
  </li>
  <li>
   Excellent communication and customer service skills
  </li>
  <li>
   Must have an above average ability to multi-task in a fast-paced environment
  </li>
  <li>
   Must work well under pressure and attention to detail is an absolute must
  </li>
  <li>
   Attention to data entry, updating information in a timely manner throughout the day
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation And Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10 Paid Holidays
  </li>
  <li>
   Flexible Time Off
  </li>
  <li>
   401(k) Company Match
  </li>
  <li>
   Health, Dental, and Vision Insurance
  </li>
  <li>
   HSA and FSA
  </li>
  <li>
   Disability &amp; Occupational Accident Insurance
  </li>
  <li>
   Company-Paid Life Insurance Policy
  </li>
  <li>
   Employee Assistance Program (EAP)
  </li>
  <li>
   World-class paid training program for you to learn the skills for long term career success
  </li>
 </ul>
</div>


Dispatcher

Nextech

<div>
 <strong>
  Be the Heart of the Operation - Join Nextech as a Dispatcher!
  <br/>
  <br/>
 </strong>
 Are you ready to be part of a team that keeps the wheels turning and the service flowing? At
 <strong>
  Nextech
 </strong>
 , we&rsquo;re not just building a company &mdash; we&rsquo;re building a movement. For more than 30 years, we&rsquo;ve led the way in HVAC/R services across the country, driven by our values of
 <strong>
  Quality, Integrity, and Value
 </strong>
 . With
 <strong>
  2,000+ team members
 </strong>
 and growing, we&rsquo;re proud to be
 <strong>
  America&rsquo;s largest HVAC/R service provider
 </strong>
 &mdash; and we&rsquo;re just getting started.
 <br/>
 <br/>
 Behind every great technician is a rock-solid support system &mdash; and that&rsquo;s where
 <strong>
  you
 </strong>
 come in. As a
 <strong>
  Dispatcher
 </strong>
 , you&rsquo;ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.
 <br/>
 <br/>
 <strong>
  If you&rsquo;re organized, proactive, and thrive in a fast-paced environment &mdash; this is your opportunity to shine.
  <br/>
  <br/>
 </strong>
 As a Dispatcher at Nextech, you&rsquo;ll be the linchpin of field service operations. You&rsquo;ll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way.
 <br/>
 <br/>
 Your responsibilities will include
 <br/>
 <br/>
 <ul>
  <li>
   Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
  </li>
  <li>
   Communicating service updates, customer needs, and schedule changes to technicians and management
  </li>
  <li>
   Tracking service history, updates, and customer communications in the database
  </li>
  <li>
   Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
  </li>
  <li>
   Verifying technician check-ins/outs and confirming IVR compliance
  </li>
  <li>
   Ensuring technicians have the correct parts and POs to complete jobs successfully
  </li>
  <li>
   Providing world-class support to internal teams and customers &mdash; always with professionalism and urgency
  </li>
  <li>
   Collaborating with Regional Service Managers to clear and schedule new calls
  </li>
  <li>
   Managing data entry, purchasing, and internal support for your assigned region
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 This is a role that requires precision, adaptability, and a strong commitment to excellence.
 <br/>
 <br/>
 We believe when you take care of your people, they take care of everything else. Here&rsquo;s what sets us apart
 <br/>
 <br/>
 <strong>
  Professional Growth
 </strong>
 Paid training, certification support, and education reimbursement
 <br/>
 <br/>
 <strong>
  Outstanding Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Multiple health plans, including a FREE employee-only option
  </li>
  <li>
   Dental and vision coverage starting after just 30 days
  </li>
  <li>
   FREE life insurance equal to your annual salary
  </li>
  <li>
   401(k) with 50% company match on the first 6%
  </li>
  <li>
   Optional supplemental coverage for life, disability, accidents, and critical illness
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Generous Time Off
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Seven paid holidays plus Paid Time Off
  </li>
  <li>
   Exclusive discounts on travel, auto, dining, and more
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 USD $19.00/Hr.
 <br/>
 <br/>
 USD $23.00/Hr.
 <br/>
 <br/>
 We&rsquo;re searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.
 <br/>
 <br/>
 <ul>
  <li>
   Previous dispatch experience (service industry preferred)
  </li>
  <li>
   High-level computer skills, especially in Excel
  </li>
  <li>
   Excellent organizational and time-management skills
  </li>
  <li>
   Strong sense of urgency and ability to prioritize tasks effectively
  </li>
  <li>
   Top-notch communication skills &mdash; written and verbal
  </li>
  <li>
   Team-first attitude with a solution-focused mindset
  </li>
  <li>
   Ability to thrive in a fast-paced, deadline-driven environment
  </li>
  <li>
   Detail-oriented with a sharp focus on accuracy and follow-through
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 This role is office-based and requires the ability to
 <br/>
 <br/>
 <ul>
  <li>
   Continuously able to work in office environment
  </li>
  <li>
   Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
  </li>
  <li>
   Continuously able to sit at a computer for up to 8 hours
  </li>
  <li>
   Able to alternate between sitting and standing, as needed throughout the day
  </li>
  <li>
   Continuously requires vision, hearing, twisting, and talking
  </li>
  <li>
   Occasionally able to lift up to 15 lbs
  </li>
  <li>
   Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
  </li>
  <li>
   Rarely requires climbing
  </li>
 </ul>
</div>


<div>Overview:<div></div><p><b><br>
Be the Heart of the Operation &ndash; Join </b><b>Nex</b><b>tech</b><b> as a Dispatcher!</b></p><p></p><p><br>
Are you ready to be part of a team that keeps the wheels turning and the service flowing? At <b>Nex</b><b>tech</b>, we&rsquo;re not just building a company &mdash; we&rsquo;re building a movement. For more than 30 years, we&rsquo;ve led the way in HVAC/R services across the country, driven by our values of <b>Quality, Integrity, and Value</b>. With <b>2,000+ team members</b> and growing, we&rsquo;re proud to be <b>America&rsquo;s largest HVAC/R service provider</b> &mdash; and we&rsquo;re just getting started.</p><p></p><p><br>
Behind every great technician is a rock-solid support system &mdash; and that&rsquo;s where <b>you</b> come in. As a <b>Dispatcher</b>, you&rsquo;ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.</p><p></p><p><b><br>
If you&rsquo;re organized, proactive, and thrive in a fast-paced environment &mdash; this is your opportunity to shine.</b></p><p><br>
</p>What You&rsquo;ll Be Doing:
<p>
As a Dispatcher at Nextech, you&rsquo;ll be the linchpin of field service operations. You&rsquo;ll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way.</p><p></p><p><br>
Your responsibilities will include:</p><ul><li>
Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date</li><li>
Communicating service updates, customer needs, and schedule changes to technicians and management</li><li>
Tracking service history, updates, and customer communications in the database</li><li>
Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work</li><li>
Verifying technician check-ins/outs and confirming IVR compliance</li><li>
Ensuring technicians have the correct parts and POs to complete jobs successfully</li><li>
Providing world-class support to internal teams and customers &mdash; always with professionalism and urgency</li><li>
Collaborating with Regional Service Managers to clear and schedule new calls</li><li>
Managing data entry, purchasing, and internal support for your assigned region</li></ul><div>
This is a role that requires precision, adaptability, and a strong commitment to excellence.</div><br>
<div></div>
What Makes Nextech Different?:
<p>
We believe when you take care of your people, they take care of everything else. Here&rsquo;s what sets us apart:</p><p></p><p><b><br>
Professional Growth: </b>Paid training, certification support, and education reimbursement</p><p><b><br>
Outstanding Benefits:</b></p><ul><li>
Multiple health plans, including a FREE employee-only option</li><li>
Dental and vision coverage starting after just 30 days</li><li>
FREE life insurance equal to your annual salary</li><li>
401(k) with 50% company match on the first 6%</li><li>
Optional supplemental coverage for life, disability, accidents, and critical illness</li></ul><p><b>
Generous Time Off:</b></p><ul><li>
Seven paid holidays plus Paid Time Off</li><li>
Exclusive discounts on travel, auto, dining, and more</li></ul>
Min Compensation: USD $19.00/Hr. Max Compensation: USD $25.00/Hr. What We&rsquo;re Looking For:
<p>
We&rsquo;re searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.</p><ul><li>
Previous dispatch experience (service industry preferred)</li><li>
High-level computer skills, especially in Excel</li><li>
Excellent organizational and time-management skills</li><li>
Strong sense of urgency and ability to prioritize tasks effectively</li><li>
Top-notch communication skills &mdash; written and verbal</li><li>
Team-first attitude with a solution-focused mindset</li><li>
Ability to thrive in a fast-paced, deadline-driven environment</li><li>
Detail-oriented with a sharp focus on accuracy and follow-through</li></ul>
Physical Requirements:
<p>
This role is office-based and requires the ability to:</p><ul><li>
Continuously able to work in office environment</li><li>
Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer</li><li>
Continuously able to sit at a computer for up to 8 hours</li><li>
Able to alternate between sitting and standing, as needed throughout the day</li><li>
Continuously requires vision, hearing, twisting, and talking</li><li>
Occasionally able to lift up to 15 lbs</li><li>
Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching</li><li>
Rarely requires climbing</li></ul></div>

<div>Overview:<div></div><p><b><br>
Be the Heart of the Operation &ndash; Join </b><b>Nex</b><b>tech</b><b> as a Dispatcher!</b></p><p></p><p><br>
Are you ready to be part of a team that keeps the wheels turning and the service flowing? At <b>Nex</b><b>tech</b>, we&rsquo;re not just building a company &mdash; we&rsquo;re building a movement. For more than 30 years, we&rsquo;ve led the way in HVAC/R services across the country, driven by our values of <b>Quality, Integrity, and Value</b>. With <b>2,000+ team members</b> and growing, we&rsquo;re proud to be <b>America&rsquo;s largest HVAC/R service provider</b> &mdash; and we&rsquo;re just getting started.</p><p></p><p><br>
Behind every great technician is a rock-solid support system &mdash; and that&rsquo;s where <b>you</b> come in. As a <b>Dispatcher</b>, you&rsquo;ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.</p><p></p><p><b><br>
If you&rsquo;re organized, proactive, and thrive in a fast-paced environment &mdash; this is your opportunity to shine.</b>
</p>What You&rsquo;ll Be Doing:
<p>
As a Dispatcher at Nextech, you&rsquo;ll be the linchpin of field service operations. You&rsquo;ll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way.</p><p></p><p><br>
Your responsibilities will include:</p><ul><li>
Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date</li><li>
Communicating service updates, customer needs, and schedule changes to technicians and management</li><li>
Tracking service history, updates, and customer communications in the database</li><li>
Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work</li><li>
Verifying technician check-ins/outs and confirming IVR compliance</li><li>
Ensuring technicians have the correct parts and POs to complete jobs successfully</li><li>
Providing world-class support to internal teams and customers &mdash; always with professionalism and urgency</li><li>
Collaborating with Regional Service Managers to clear and schedule new calls</li><li>
Managing data entry, purchasing, and internal support for your assigned region</li></ul><p>
This is a role that requires precision, adaptability, and a strong commitment to excellence.</p>
What Makes Nextech Different?:
<p>
We believe when you take care of your people, they take care of everything else. Here&rsquo;s what sets us apart:</p><p></p><p><b><br>
Professional Growth: </b>Paid training, certification support, and education reimbursement</p><p><b><br>
Outstanding Benefits:</b></p><ul><li>
Multiple health plans, including a FREE employee-only option</li><li>
Dental and vision coverage starting after just 30 days</li><li>
FREE life insurance equal to your annual salary</li><li>
401(k) with 50% company match on the first 6%</li><li>
Optional supplemental coverage for life, disability, accidents, and critical illness</li></ul><p><b>
Generous Time Off:</b></p><ul><li>
Seven paid holidays plus Paid Time Off</li><li>
Exclusive discounts on travel, auto, dining, and more</li></ul>
Min Compensation: USD $19.00/Hr. Max Compensation: USD $23.00/Hr. What We&rsquo;re Looking For:
<p>
We&rsquo;re searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.</p><ul><li>
Previous dispatch experience (service industry preferred)</li><li>
High-level computer skills, especially in Excel</li><li>
Excellent organizational and time-management skills</li><li>
Strong sense of urgency and ability to prioritize tasks effectively</li><li>
Top-notch communication skills &mdash; written and verbal</li><li>
Team-first attitude with a solution-focused mindset</li><li>
Ability to thrive in a fast-paced, deadline-driven environment</li><li>
Detail-oriented with a sharp focus on accuracy and follow-through</li></ul>
Physical Requirements:
<p>
This role is office-based and requires the ability to:</p><ul><li>
Continuously able to work in office environment</li><li>
Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer</li><li>
Continuously able to sit at a computer for up to 8 hours</li><li>
Able to alternate between sitting and standing, as needed throughout the day</li><li>
Continuously requires vision, hearing, twisting, and talking</li><li>
Occasionally able to lift up to 15 lbs</li><li>
Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching</li><li>
Rarely requires climbing</li></ul></div>

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