field service dispatcher

Nextech

<div>Overview:<div></div> 
Be the Heart of the Operation &ndash; Join Nextech as a Dispatcher! 
Are you ready to be part of a team that keeps the wheels turning and the service flowing? At Nextech, we&rsquo;re not just building a company &mdash; we&rsquo;re building a movement. For more than 30 years, we&rsquo;ve led the way in HVAC/R services across the country, driven by our values of Quality, Integrity, and Value. With 2,000+ team members and growing, we&rsquo;re proud to be America&rsquo;s largest HVAC/R service provider &mdash; and we&rsquo;re just getting started. 
Behind every great technician is a rock-solid support system &mdash; and that&rsquo;s where you come in. As a Dispatcher, you&rsquo;ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart. 
If you&rsquo;re organized, proactive, and thrive in a fast-paced environment &mdash; this is your opportunity to shine.
What You&rsquo;ll Be Doing:

As a Dispatcher at Nextech, you&rsquo;ll be the linchpin of field service operations. You&rsquo;ll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way. 
Your responsibilities will include:<ul><li>
Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date</li><li>
Communicating service updates, customer needs, and schedule changes to technicians and management</li><li>
Tracking service history, updates, and customer communications in the database</li><li>
Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work</li><li>
Verifying technician check-ins/outs and confirming IVR compliance</li><li>
Ensuring technicians have the correct parts and POs to complete jobs successfully</li><li>
Providing world-class support to internal teams and customers &mdash; always with professionalism and urgency</li><li>
Collaborating with Regional Service Managers to clear and schedule new calls</li><li>
Managing data entry, purchasing, and internal support for your assigned region</li></ul>
This is a role that requires precision, adaptability, and a strong commitment to excellence.
What Makes Nextech Different?:

We believe when you take care of your people, they take care of everything else. Here&rsquo;s what sets us apart: 
Professional Growth: Paid training, certification support, and education reimbursement 
Outstanding Benefits:<ul><li>
Multiple health plans, including a FREE employee-only option</li><li>
Dental and vision coverage starting after just 30 days</li><li>
FREE life insurance equal to your annual salary</li><li>
401(k) with 50% company match on the first 6%</li><li>
Optional supplemental coverage for life, disability, accidents, and critical illness</li></ul>
Generous Time Off:<ul><li>
Seven paid holidays plus Paid Time Off</li><li>
Exclusive discounts on travel, auto, dining, and more</li></ul>
Min Compensation: USD $18.00/Hr. Max Compensation: USD $20.00/Hr. What We&rsquo;re Looking For:

We&rsquo;re searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.<ul><li>
Previous dispatch experience (service industry preferred)</li><li>
High-level computer skills, especially in Excel</li><li>
Excellent organizational and time-management skills</li><li>
Strong sense of urgency and ability to prioritize tasks effectively</li><li>
Top-notch communication skills &mdash; written and verbal</li><li>
Team-first attitude with a solution-focused mindset</li><li>
Ability to thrive in a fast-paced, deadline-driven environment</li><li>
Detail-oriented with a sharp focus on accuracy and follow-through</li></ul>
Physical Requirements:

This role is office-based and requires the ability to:<ul><li>
Continuously able to work in office environment</li><li>
Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer</li><li>
Continuously able to sit at a computer for up to 8 hours</li><li>
Able to alternate between sitting and standing, as needed throughout the day</li><li>
Continuously requires vision, hearing, twisting, and talking</li><li>
Occasionally able to lift up to 15 lbs</li><li>
Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching</li><li>
Rarely requires climbing</li></ul></div>

Dispatcher

Innovative Heating, Cooling, and Plumbing

About Us:Innovative Heating, Cooling, and Plumbing is a leading provider of heating, cooling, and plumbing services, committed to delivering exceptional customer experiences. Our team prides itself on professionalism, efficiency, and innovation. We are seeking a motivated and organized Dispatcher to join our dynamic team.Job Summary:The Dispatcher plays a critical role in coordinating field service operations, ensuring timely and efficient scheduling of technicians to meet customer needs. This role requires excellent communication, multitasking, and problem-solving skills to manage schedules, provide real-time updates, and ensure optimal workflow.Work Hours are Full-Time - Monday through Friday 8:00 AM &ndash; 5:00PM. Weekends, if necessary, some overtime.Hourly Pay: $19 +, based on experience. Plus, monthly bonus incentives.This position reports to: Customer Service Representative ManagerQualifications:Required Skills:<ul><li>Proven experience as a dispatcher, scheduler, or in a similar role (HVAC or plumbing industry preferred).</li><li>Strong organizational and multitasking abilities.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in dispatch and scheduling software (e.g., ServiceTitan preferably or similar).</li><li>Basic knowledge of HVAC and plumbing terminology is a plus.</li></ul>Education &amp; Experience:<ul><li>High school diploma or equivalent; additional training or certifications in customer service or office management are advantageous.</li><li>2+ years of experience in dispatching or a customer service-focused role.</li></ul>Other Requirements:<ul><li>Ability to thrive in a fast-paced environment and remain calm under pressure.</li><li>Strong problem-solving skills and attention to detail.</li><li>Team player with a customer-first mindset.</li></ul>Key Responsibilities:Scheduling &amp; Dispatching:<ul><li>Efficiently schedule and dispatch HVAC and plumbing technicians to customer locations based on priority and geographic proximity.</li><li>Adjust schedules dynamically to accommodate emergencies, cancellations, or delays.</li><li>Communicate with technicians throughout the day to ensure timely and accurate job completion.</li></ul>Customer Service:<ul><li>Act as the primary point of contact for customers regarding scheduling updates, ETA notifications, and service inquiries.</li><li>Address customer concerns professionally and escalate unresolved issues to management as needed.</li></ul>Operational Coordination:<ul><li>Monitor service requests, job statuses, and technician locations using dispatch software.</li><li>Collaborate with team members to optimize routes and minimize travel time.</li><li>Ensure technicians have all necessary job details, including customer history, equipment needs, and job site information before leaving the job site.</li></ul>Administrative Duties:<ul><li>Maintain accurate records of service calls, technician schedules, and customer interactions.</li><li>Generate reports for completed and pending service orders.</li><li>Work with vendors and suppliers on ordering parts for repairs and notifying customers of lead time.</li></ul>Benefits:&middot; Monthly bonus incentives if KPI&rsquo;s are met or exceeded.&middot; Health, Dental, Vision, and Supplemental insurance.&middot; Paid time off (PTO) and 6-paid holidays.&middot; Ongoing training and professional development opportunities.Job Type: Full-timePay: $19.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Experience:<ul><li>Dispatching: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Orange, TX 77630 (Required)</li></ul>Work Location: In person

Customer Service Dispatcher

Race Communications

<div>Department: Customer Support
Location: Remote: California.
Location Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required.
Comp: $18 to $24 USD per hour
About Us:
As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won&rsquo;t, serving over 30 communities across the state.
Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.
Summary:
The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity. 
Qualifications and Experience:<ul>
<li>
Eligibility for US Employment without sponsorship</li>
<li>Minimum of 18 years of age</li>
<li>High School Diploma or GED or equivalent combination of education and experience is required</li>
<li>Minimum of 1-2 years&rsquo; experience in dispatch operations, preferably in the telecom industry</li>
<li>Minimum of 1-2 years&rsquo; Salesforce or equivalent required</li>
<li>Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations required</li>
<li>Understanding of safety regulations and industry best practices related to field service operations and logistics management required</li>
<li>Proven geographical knowledge of service area and ability to read maps required</li>
<li>Ability to work flexible hours, including evenings and weekends, as scheduled</li>
<li>Must be able to type 40 words per minute</li>
<li>The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication</li>
<li>Proficiency in Spanish Language desirable</li>
</ul>
Requirements
Essential Duties and Responsibilities:
Service Request Management:<ul>
<li>Receives incoming service requests from customers</li>
<li>Assigns appropriate technicians based on skills, availability, and location</li>
<li>Monitors technician status and keeps customers informed of ETA and service updates</li>
<li>Maintains accurate records of service calls, including details and technician information</li>
</ul>Service Call Monitoring and Resolution:<ul>
<li>Monitors service calls to ensure timely resolution and escalates issues as needed</li>
<li>Coordinates with other departments to meet service level agreements</li>
<li>Maintains records of technician availability and adjusts schedules when necessary</li>
</ul>Dispatch Operations and Administration:<ul>
<li>Performs administrative tasks related to dispatch operations (data entry, filing, report generation)</li>
<li>Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service</li>
</ul>Continuous Improvement:<ul><li>
Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction</li></ul>
Work Schedule and Availability:<ul><li>
Ability to work flexible hours, including evenings and weekends, as scheduled</li></ul> 
Other duties as necessary may include but are not limited to:<ul>
<li>Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting</li>
<li>Be available to participate in internal or external meetings, special functions, and professional development opportunities</li>
<li>Cross-train and share knowledge with other team members</li>
<li>Support routine tasks</li>
<li>Maintain a professional appearance, hygiene, and demeanor</li>
<li>Performs other related duties as assigned by management</li>
</ul>Benefits
Why You'll Love Working Here:<ul>
<li>Incredible Benefits: 100% Employer-Paid premiums for medical, dental, vision, and life insurance.</li>
<li>Invest in Your Future: 401(k) with a 100% company match up to 4%.</li>
<li>Time to Recharge: Generous Paid Time Off (PTO), including your birthday.</li>
<li>Stay Connected: Free Race high-speed internet and phone service where available.</li></ul></div>

Dispatcher 3 - Remote - CA only

Florida Home Performance

Job Summary We are seeking an energetic and detail-oriented CSR/Dispatcher to join our dynamic transportation team. In this vital role, you will coordinate daily dispatch operations, manage and serve as the primary point of contact for technicians, clients, and internal teams. Your proactive communication skills and technical expertise will ensure seamless transportation management, optimize logistics workflows, and uphold exceptional customer service standards. This position offers an exciting opportunity to contribute to a fast-paced home performance company where efficiency and accuracy drive success.Duties<ul><li>Coordinate and schedule technician dispatch using field service management systems such as WEX FSM &amp; Azuga.</li><li>Utilize GPS and GIS tools to track vehicle locations.</li><li>Communicate effectively with drivers, clients, and internal departments via multi-line phone systems, maintaining professional phone etiquette at all times.</li><li>Enter data accurately into systems like WEX to document dispatch details, payments, maintenance plans.</li></ul>Experience<ul><li>Proven experience in dispatching or customer service roles.</li><li>Excellent communication skills&mdash;both verbal and written&mdash;and proficiency in phone etiquette for professional interactions.</li><li>Experience working with multi-line phone systems and handling high-volume calls efficiently.</li><li>Ability to adapt quickly in a fast-paced environment while maintaining attention to detail in dispatching tasks. This role is paid &mdash; offering a rewarding opportunity for motivated individuals eager to grow their careers in customer service/dispatch!</li></ul>Job Type: Full-timePay: From $20.00 per hourExpected hours: 40 per weekWork Location: In person

CSR/Dispatcher

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Dispatcher

Customer Service Dispatcher

Dispatcher 3 - Remote - CA only

Dispatcher 3 - Remote - CA only

Dispatcher 3 - Remote - CA only

Dispatcher 3 - Remote - CA only

CSR/Dispatcher