field service manager

Astek

<div>
 
 We are seeking a dedicated
 
 Field Service Manager
 
 for one of our clients to lead their onsite technical support team in Dubai. In this pivotal role, you will oversee a large group of field engineers, providing them with guidance to deliver exceptional customer service and ensure seamless operations.
 
 
 
 
 
 As the
 
 Field Service Manager
 
 , you will be responsible for managing the daily operations of onsite support for infrastructure, audio-visual (AV), and end-user hardware and software issues. Your leadership will enhance customer engagement and satisfaction while ensuring adherence to service metrics and SLAs.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Leverage team leads to monitor and evaluate the performance of field engineers, providing coaching and feedback as needed.
 </li>
 <li>
 Advise and coach team leaders directly or through leadership structures.
 </li>
 <li>
 Plan and optimize field engineers&rsquo; utilization to maximize efficiency, cost-effectiveness, and quality of service.
 </li>
 <li>
 Manage team schedules to align with agreed Service Levels and deliverables.
 </li>
 <li>
 Ensure service is delivered in accordance with established Service Quality Plans and Governance Models.
 </li>
 <li>
 Establish and maintain robust relationships with internal and external stakeholders.
 </li>
 <li>
 Understand and respond to customer needs, striving to provide the best service possible.
 </li>
 <li>
 Act as the second level of escalation for field services-related issues.
 </li>
 <li>
 Generate reports on service metrics, performance, and customer satisfaction.
 </li>
 <li>
 Identify and implement opportunities for process improvement and operational efficiency.
 </li>
 <li>
 Implement best practices to enhance the overall effectiveness of field service operations.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor degree in a technical field related to Information Technology.
 </li>
 <li>
 5-10 years in a similar role, with significant experience in Field Service Management.
 </li>
 <li>
 Fluent in
 
 Arabic (native) and English.
 
 </li>
 <li>
 ITIL qualified with a strong focus on service improvement.
 </li>
 <li>
 Demonstrable experience in leading large virtual teams and managing third-party services.
 </li>
 <li>
 Strong background in service management or support within a diverse environment involving incident management and escalation procedures.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Excellent
 
 people management
 
 and
 
 communication
 
 skills.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Strong organizational and reporting skills.
 </li>
 <li>
 Self-motivated with a proactive approach to responsibilities.
 </li>
 <li>
 Proven problem-solving abilities, focusing on operational efficiency and reliability.
 </li>
 <li>
 Strong attention to detail and accountability in managing multiple tasks.
 </li>
 </ul>
 
 
</div>

Field Service Manager

L.K. International Die-Casting Limited

Job Title: Field Service Manager (Die Casting Machines) Location: Istanbul Job Summary: We are looking for a skilled and customer-oriented Field Service Manager to support our clients in the die casting industries. This role focuses on team management, machine installation, troubleshooting, maintenance, and technical support. You will act as a key point of contact for customers after equipment delivery, ensuring high levels of satisfaction and machine performance.Key Responsibilities: 1. Provide technical support for installation, commissioning, and maintenance of die casting machines. 2. Diagnose and resolve mechanical, electrical, and control system issues on-site and remotely. 3. Conduct routine and preventive maintenance visits, ensuring optimal machine performance. 4. Train customers&rsquo; technical staff on machine operation, troubleshooting, and maintenance, and manage the service team in Turkey. 5. Prepare detailed service reports, maintenance logs, and customer feedback summaries. 6. Coordinate with internal engineering, sales, and spare parts teams to ensure efficient issue resolution. 7. Recommend spare parts, upgrades, or service contracts based on machine condition and customer needs. 8. Support warranty claims processing and technical documentation. 9.Maintain high levels of customer satisfaction by ensuring timely response and clear communication. 10.Provide technical feedback to improve product quality and service procedures.Job Requirements: 1. Bachelor&rsquo;s degree or diploma in Mechanical, Electrical, Mechatronics Engineering, or related fields. 2. At least 5 years of hands-on experience in aftersales, technical support, or field service&mdash;preferably with die casting machines, with service team management experience. 3. Strong understanding of industrial machinery, hydraulic/pneumatic systems, and electrical/control systems. 4. Ability to read and interpret technical drawings, wiring diagrams, and machine manuals. 5. Customer-focused mindset with strong problem-solving skills. 6. Good communication and interpersonal skills; capable of working under pressure and independently. 7. Proficiency in English and Turkish; 8. Willingness to travel frequently (domestically and internationally). 9. Valid driver&rsquo;s license.Job Type: Full-timePay: 150,000.00TRY - 200,000.00TRY per monthApplication Question(s):<ul><li>Do you have hands-on experience in aftersales, technical support, or field service&mdash;preferably with die casting machines?</li><li>Do you have strong understanding of industrial machinery, hydraulic/pneumatic systems, and electrical/control systems&#65311;</li><li>Are you able to read and interpret technical drawings, wiring diagrams, and machine manuals?</li><li> Are you fluent in English and Turkish?</li><li>Are you willing to travel frequently (domestically and internationally)?</li><li>Do you have valid driver&rsquo;s license?</li></ul>

Die Casting Machine Field Service Manager

Siemens Energy

<div>
 
 A Snapshot of Your Day:
 
 
 
 As a Field Service &amp; Tooling Manager at Siemens Energy, your day will revolve around overseeing the operational excellence of the Field Service and Tooling center. You will lead the planning and mobilization of field service projects while ensuring adherence to the highest EHS and quality standards. Your role will involve collaborating with various teams to optimize project execution, drive cost efficiency, and foster a culture of continuous improvement and digitalization.
 
 
 
 How You&rsquo;ll Make an Impact:
 
 
 
 <ul>
 <li>
 Functionally Report to the Regional Field Service &amp; Tooling Head.
 </li>
 <li>
 Responsible for Field Service and Tooling center day-to-day operation.
 </li>
 <li>
 Lead and collaborate for field service and tooling planning &amp; mobilization to the projects and coordination with FIN team to complete invoicing cycle.
 </li>
 <li>
 Actively drive and lead to achieve the highest EHS and Quality standards in line with business KPI.
 </li>
 <li>
 Managing department financial budget and forecasting &ndash; own country and regional
 </li>
 <li>
 Main point of contact for all Field Service &amp; tooling support enquiry&rsquo;s both within and outside country.
 </li>
 <li>
 Actively drive cost out and productivity initiatives.
 </li>
 <li>
 Collaboration with Project Management and the Service Operation organization to enhance and optimize regional outage planning.
 </li>
 <li>
 Support project in the planning stage.
 </li>
 <li>
 Flexibility and drive to monitor and support multiple projects simultaneously, proactively give project support and solutions.
 </li>
 <li>
 Focus on digitalization and simplification of processes and practices both in the back office as well as the field.
 </li>
 <li>
 Establishment, develop and maintain global network within Field Service and tooling. This includes the active contribution to Global Field Service and global improvement/implementation projects.
 
 
 
 </li>
 </ul>
 
 What You Bring:
 
 
 
 <ul>
 <li>
 Proven experience in field service management and tooling operations.
 </li>
 <li>
 Strong leadership skills with a focus on collaboration and team development.
 </li>
 <li>
 Financial acumen for managing budgets and forecasting.
 </li>
 <li>
 Commitment to EHS and quality standards in operational practices.
 </li>
 <li>
 Flexibility to support multiple projects and drive digitalization initiatives.
 </li>
 <li>
 Excellent communication skills to serve as the main point of contact for service inquiries.
 
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
 
 
 
 Who is Siemens Energy?
 
 
 
 At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
 
 
 Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
 
 
 Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
 
 
 
 Our Commitment to Diversity
 
 
 
 Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
 
 
 
 Rewards/Benefits
 
 
 
 <ul>
 <li>
 Competitive Salary Package
 </li>
 <li>
 Targeted Bonus
 </li>
 <li>
 Opportunities to work on and lead a variety of innovative project
 
 
 
 </li>
 </ul>
 https://jobs.siemens-energy.com/jobs
 
 
</div>

Field Service & Tooling Manager

PLATINUM RECRUITMENT CONSULTANCY LIMITED

Service Managers Wanted: up to £55,000 per annum + company vehicle in the South West! Are you an experienced Service Manager looking for a rewarding opportunity in Dorchester? Join a leading agricultural business and drive their service operations forward! What's in it for you? <ul> <li>Competitive salary of up to £55,000 per annum.</li><li>Company vehicle</li><li>Additional leave.</li><li>Company pension.</li><li>Life insurance.</li><li>Company sick pay.</li></ul> Your Responsibilities: <ul> <li>As the Service Manager you will manage the team at the depot, ensuring excellent customer service is consistently delivered.</li><li>Oversee staff training, development, recruitment, and appraisals ensuring health and safety standard are met</li><li>Demonstrate an excellent understanding of the field operation of all machines, and be able to instruct customers/operators in their safe and efficient use</li><li>Complete daily, weekly, and monthly records, reports, and documents accurately.</li><li>Handle customer enquiries and resolve disputes in an effective, professional, and timely manner.</li></ul> What we're looking for: <ul> <li>Proven experience in a service manager position within the agriculture or plant machinery sectors</li><li>A strong understanding of agricultural machinery mechanics</li><li>Excellent time-management, communication and organisational capabilities.</li><li>Computer literate with extensive knowledge of at least one recognised dealer management system.</li><li>A desire to lead and make sure the team is successful.</li><li>Live within a close proximity to the depot near Dorchester.</li></ul> This is an excellent opportunity for a Service Manager in Dorchester to lead and develop a team of skilled staff. You'll be instrumental in ensuring exceptional customer service and operational excellence; if you're looking for rewarding new role, apply now! Consultant: Dan Linehan Job Number: INDPLANT / 932526. Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.<img src="https://www.jobg8.com/Tracking.aspx?YRcOSvZaBS4xeC4%2fWNQWMO49yRE9aPKwg" width="0" height="0" />

Service Manager

Sunlight Batteries USA Inc

<div>The Aftermarket Service Manager is responsible for overseeing all post-sale service operations, ensuring customer satisfaction, driving service revenue, and managing the technical service team. This role focuses on optimizing service delivery, managing warranty and repair processes, and developing strategies for aftermarket growth.
 Key Responsibilities:<ul><li>
Lead and manage the Aftermarket Service Team including technicians and Service Coordinators</li><li>
Develop and implement service strategies to improve customer satisfaction and retention.</li><li>
Oversee warranty claims, repairs, maintenance contracts, and service parts sales.</li><li>
Monitor service KPIs and drive continuous improvement in response times, resolution rates, and customer feedback.</li><li>
Collaborate with sales and product teams to identify aftermarket opportunities and support product lifecycle management.</li><li>
Ensure compliance with safety, quality, and regulatory standards.</li><li>
Provide input for the service budgets, forecasts, and cost control initiatives.</li><li>
Build strong relationships with key customers and act as a point of escalation for service-related issues.</li><li>
Train and upscale service personnel to maintain high performance and technical expertise.</li></ul>
Qualifications:<ul><li>
Bachelor&rsquo;s degree in engineering, Business Administration, or related field (or equivalent experience).</li><li>
5+ years of experience in service management, preferably in an industrial or technical environment.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and customer service abilities.</li><li>
Proficiency in service management software and CRM tools.</li><li>
Ability to analyze data and make strategic decisions.</li><li>
Knowledge of warranty processes, spare parts logistics, and field service operations.</li></ul>
 Preferred Skills:<ul><li>
Experience with Lean or Six Sigma methodologies.</li><li>
Familiarity with ERP systems such as SAP</li><li>
Technical background in electrical engineering helpful</li></ul></div>

Aftermarket Service Manager

Toshiba Europe Ltd

Job PurposeThe Installation Manager will oversee all aspects of site preparation and readiness, including support installation, and assist with the logistics of shipments and rigging, ensuring efficient and on time execution.InterfacesExternal Interface:Utilities Client Project ManagerProject ConsultantsOther stakeholders, as necessaryInternal InterfaceProject Engineering &amp; Management TeamCommercial teamFinance &amp; Accounts teamHITS TeamDuties &amp; ResponsibilitiesProject Planning and Coordination: Oversee installation timelines, resource allocation and milestone tracking. Coordinate with cross-functional teams: engineering, logistics, field service, and clinical applications.Ensure site readiness in collaboration with hospital or clinic project managers and site manager.Identify risks and mitigation plans.On-site Supervision: Oversee physical installation of HITS.Ensure compliance with safety standards and technical specifications.Act as the point of contact between Toshiba (TESG) and the customer during the installation phase.Team LeadershipManage and assign tasks to on-site technicians and subcontractors. Monitor progress, resolve issues, and escalate when necessary. Co-ordinate to resolve on-site issues.Customer CommunicationServe as the liaison with hospital/clinic stakeholders. Provide updates, manage expectations, and ensure customer satisfaction during the install process.Compliance And DocumentationEnsure all regulatory, QA, and safety protocols are met. Complete installations reports, handover documents, and commissioning checklists.EducationEDUCATION QUALIFICATION &amp; EXPERIENCE:Bachelor s degree in engineering or a related field.ExperienceA minimum of 10+ years of relevant experience in a People/Resource Management and installation role, preferably in radiotherapy, medical field, and/or MEP engineering. Medical HW/SW technology Dealing with stakeholders in the medical field. In medical instruments installations (X-ray, CT, MRI, Linacs, etc.). Reporting and analysis.Skills &amp; KnowledgeExecute the project as per plan, maintain HSEQ requirements and assist in project cash flow.The ability to explain basic design ideas and plans clearly to the Clients, Project consultants, Engineers Office, Vendors, and Subordinates. Having overall responsibility on project results including risks, opportunities and claims.Strong presentation and communication skills with the ability to present basic, technical information to a wide audience. High competence in technical writing, systems development and utilization.

Installation Manager

Alghanim INDUSTRIES

Date: 14 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Field Service Supervisor is responsible for maintaining/repairing all/any products supplied by the organization, delivery services as per standards set by the organization
 Job Responsibilities
 <ul>
<li>Maintain of products that have been sold by offering on-site corrective and preventive maintenance as well as other after-sales technical support solutions.</li>
<li>on-the-job training and coaching to improve the company's overall technical customer service</li>
<li>oversee the diagnosis and resolution of field technical problems and suggest improvements to techniques and resolutions</li>
<li>provide technical assistance and support to engineers and customers whenever required</li>
<li>Management of workshop activities that includes workshop repairs , supplying backup machines to the field and cost effective repair of repairable assemblies</li>
<li>In charge of the calibration of the measuring devices and ensuring the proper functionality of engineers laptops</li>
<li>Take part in the planning for the “New Product Launch” assisting the Service and Stores Operations Manager and Services Delivery Manager for the required resources.</li>
<li>Advice the customer the repair cost for units not covered by service agreement or warranty.</li>
<li>Helps the contract sales team members in selling service contracts for machines that does not have a valid contract or warranty.</li>
</ul>
Candidate Requirements
 <ul>
<li>Bachelor’s Degree in Engineering</li>
<li>2-5 years of experience, preferably in Office equipment industry</li>
<li>Previous experience in Xerox is a remarkable advantage.</li>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Able to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education

Service Supervisor

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