field service manager

Zephyr

<div><div><p>Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out&mdash;by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.</p>
<p>
We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose&mdash;bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.</p></div><h4 class="jobSectionHeader"><b>
Role is based in Gypsum, CO - Relocation/Sign-On Bonus Offered with Experience!!!</b></h4>
<h4 class="jobSectionHeader"><b>About the Role</b></h4>
<p>
PSI, Inc. is seeking an experienced Service Manager to lead our Service Department and technicians across multiple trades. This role is ideal for a hands-on leader who brings both field experience and business acumen &mdash; someone who can coach technicians in the field, manage KPIs, and drive operational excellence. The Service Manager will oversee daily operations, technician performance, and department profitability while fostering a positive, high-performance culture.</p>
<p>
You'll work closely with Dispatch, CSRs, and the General Manager to ensure the department meets its goals in customer satisfaction, revenue, and efficiency. The right candidate will have an &quot;owner's mindset,&quot; holding full accountability for the team's results and always striving to elevate performance across all trades.</p>
<h3 class="jobSectionHeader"><b>
What You'll Do Here</b></h3>
<ul>
<li><p>Lead, develop, and support multi-trade service technicians through training, coaching, and ride-alongs to ensure quality, safety, and revenue goals are met.</p>
</li>
<li><p>Track and analyze departmental KPIs to identify opportunities for improvement and implement strategies to boost performance and profitability.</p>
</li>
<li><p>Recruit, interview, hire, and onboard technicians in partnership with the General Manager to meet staffing and budget targets.</p>
</li>
<li><p>Manage operational functions including technician payroll, job scheduling, and on-call rotations while ensuring &quot;Right Tech, Right Call&quot; efficiency.</p>
</li>
<li><p>Collaborate with Dispatch and warehouse teams to streamline parts handling, warranty processes, and truck stock management.</p>
</li>
<li><p>Conduct weekly team meetings and ongoing training sessions focused on technical skills, sales performance, and customer service excellence.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>We'd Love to Hear From You if You Have</b></h3>
<ul>
<li><p>5+ years of experience in the trades industry (HVAC, plumbing, or electrical preferred)</p>
</li>
<li><p>2+ years of experience managing technicians or field teams</p>
</li>
<li><p>Proven experience analyzing and managing KPIs and department performance metrics</p>
</li>
<li><p>Prior field experience as a technician or installer</p>
</li>
<li><p>Strong leadership, coaching, and communication skills</p>
</li>
<li><p>Excellent problem-solving and organizational abilities</p>
</li>
<li><p>A valid driver's license</p>
</li>
</ul><div><p><b>Benefits and Perks</b></p>
<ul>
<li><b>Competitive Pay</b>: Significant base salary and bonus opportunity</li>
<li><b>Benefits</b>: We offer top-notch benefits!</li>
<li><ul><li>Various medical, dental &amp; vision plans, including 100% employer covered options for you and your family</li>
<li>401(k) match up to 3.5%</li>
<li>100% Company paid long &amp; short-term disability and life insurance</li>
<li>Cell phone reimbursement and work-from-home stipend</li>
<li>Flexible spending accounts for health and dependent care</li>
</ul></li><li><b>Training and Career Growth</b>: We are scaling quickly and would support this person's career growth and development</li>
<li><b>Paid Time Off</b>: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy</li>
</ul>
<p><i>Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.</i></p></div></div>

Service Manager, HVAC & Plumbing (Relocation Offered!!)

Imperative Chemical Partners

<div><p><b>Imperative Chemical Partners</b> has an immediate opening for a Technical Service Manager in our Midland, Texas location. If you are interested in joining a growing company with a proven track record of success, this is your opportunity!</p>
<p><b>
SUMMARY:</b></p>
<p>
The Technical Service Manager (TSM) will provide technical expertise and field support for the application, performance optimization, and troubleshooting of chemical products used in oil and gas production and processing. This role serves as the primary technical liaison between the company and its customers, ensuring product performance, program optimization, and technical excellence. The TSM will also mentor and train field personnel, support product testing and qualification programs, and contribute to technical documentation and customer reports.</p>
<p><b>
JOB DUTIES:</b></p>
<p><b>
Field &amp; Technical Support</b></p>
<ul><li><div>
<ul><li>Provide on-site technical support for chemical applications in upstream and midstream oil and gas operations.</li><li>
Conduct field testing, sampling, and performance evaluations of treatment programs.</li><li>
Support program total system analysis as well as new business opportunities through leading of field surveys.</li><li>
Troubleshoot operational issues and recommend corrective actions or product recommendations</li><li>
Manage monitoring, and optimization of chemical treatment programs.</li></ul>
</div></li></ul>
<p><b>Customer Interface &amp; Relationship Management</b></p>
<ul><li><div>
<ul><li>Serve as the technical point of contact for customers, addressing performance concerns and providing data-driven recommendations.</li><li>
Collaborate with sales and account management teams to ensure customer satisfaction and retention.</li><li>
Present technical findings and engage in chemical review meetings with customers.</li></ul>
</div></li></ul>
<p><b>Product Testing &amp; Development</b></p>
<ul><li><div>
<ul><li>Oversee or participate in laboratory testing and field trials for new or reformulated products.</li><li>
Provide specific metrics for customer success and understanding of customer needs for new products</li><li>
Understand the market dynamics to provide expertise to product development on product needs</li><li>
Analyze data and prepare detailed technical reports and recommendations.</li><li>
Work closely with R&amp;D and product development teams to validate and improve formulations.</li></ul>
</div></li></ul>
<p><b>Training &amp; Leadership</b></p>
<ul><li><div>
<ul><li>Train field technicians, operators, and customers on proper chemistry, product application and working safety</li><li>
Develop technical training materials and conduct workshops or seminars.</li><li>
Mentor junior technical staff in field troubleshooting and customer engagement.</li></ul>
</div></li></ul>
<p><b>Technical Writing &amp; Documentation</b></p>
<ul><li><div>
<ul><li>Write technical recommendations, and full survey summaries to include findings, testing, results and conclusions</li><li>
Contribute to the development of standard operating procedures (SOPs), manuals, and best practice documents.</li><li>
Ensure compliance with company and industry standards for documentation and reporting.</li></ul>
</div></li></ul>
<p> <b>QUALIFICATIONS:
</b></p><p><b>Education:</b></p>
<ul><li><div>
<ul><li>Bachelor&rsquo;s degree in Chemistry, Chemical Engineering, Petroleum Engineering, or a related technical field.</li><li>
Advanced degree preferred but not required.</li></ul>
</div></li></ul>
<p><b>Experience:</b></p>
<ul><li><div>
<ul><li>5+ years of experience in technical service, field engineering, or production chemistry within the oil and gas industry.</li><li>
Hands-on experience with chemical treatment programs (e.g., corrosion inhibition, scale control, emulsion breaking, biocides, etc.).</li><li>
Strong background in field operations, data analysis, and customer engagement.</li></ul>
</div></li></ul>
<p><b>Skills &amp; Competencies:</b></p>
<ul><li><div>
<ul><li>Excellent technical troubleshooting and analytical skills.</li><li>
Strong communication and interpersonal skills for direct customer interaction.</li><li>
Proficient in technical writing, report preparation, and presentation development.</li><li>
Ability to lead and train field teams effectively.</li><li>
Knowledge of HSE standards and safe field practices.</li><li>
Proficient with Microsoft Office and data analysis software (Excel, Power BI, etc.).</li></ul>
</div></li></ul>
<p><b>Other Requirements:</b></p>
<ul><li><div>
<ul><li>Willingness and ability to travel to field sites, often in remote or challenging environments.</li><li>
Possess and maintain a valid driver&rsquo;s license and an acceptable driving record in accordance with Company policy.</li><li>
Commitment to maintaining high standards of safety, quality, and customer satisfaction.</li><li>
Must complete and pass all required pre-employment screenings.</li></ul>
</div></li></ul>
<p><b>Imperative Chemical Partners</b> is an Equal Employment Opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national or ethnic origin, veteran, or disability status.</p></div>

Technical Services Manager

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Technical Services Manager