field service manager

Dead River Company

<p></p><div><p><b>Position Summary:</b></p>
<div>
The Field Service Manager supervises the installation and repair of heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation.<br>
<br>
<b>Essential Functions:</b><br>
1. Assumes responsibility for the overall performance and management of the service technicians. Assures that work assignments are completed correctly and efficiently.<br>
2. Assures proper training and development of human resources in the service department to provide quality service to customers and retain a skilled, productive workforce.<br>
3. Hires and terminates service technicians (with the District Manager). Evaluates and discusses performance with employees and maintains written performance documentation files according to Dead River policy.
<br>
4. Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors.<br>
5. Inspects the work of service technicians for quality control purposes and provides guidance and advice as necessary.<br>
6. Reconciles customer complaints and ensures proper resolution.<br>
7. Assumes responsibility for the maintenance of service department vehicles and works closely with the Operations Manager to coordinate vehicle maintenance requirements with the company mechanic. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.<br>
8. Provides cost estimates for internal parts and labor on equipment installations when requested.<br>
<br>
<b>Other Tasks:</b><br>
Performs other work-related duties as assigned.<br>
<br>
<b>Experience:</b><br>
Two to four years of supervisory experience is preferred. Prior working knowledge of the petroleum industry is required.<br>
<br>
<b>Other Attributes Required:</b><br>
<ul><li>Leadership skills and a desire to lead</li><li>Strong communication and interpersonal skills</li><li>Focused on customer service
</li><li>Technical, mechanical and analytical (troubleshooting) skills</li><li>Ability to work independently and in a dynamic environment</li><li>Dependability</li><li>Flexibility</li><li>Delegation and follow-up skills with an emphasis on quality control</li><li>Ability and interest in training others</li></ul><br>
<b>
Education:</b><br>
A high school diploma is required.<br>
<br>
<b>Certification and Testing:</b><br>
The Field Service Manager must have a Master Oil Burner License and CETP propane certification.
<br>
<br>
<b>Contacts:</b>
<br>
There is frequent communication with the Administrative Service Manager, service dispatchers, company sales personnel, technicians, local and state fire officials, building inspectors and customers.<br>
<br>
<b>Decisions Made:</b><br>
<ul><li>Determines the labor hours required and prepares labor cost reports for company sales personnel as part of the installation estimates submitted to customers.</li><li>Assists the Administrative Service Manager with service department scheduling to balance emergencies, customer service and budgetary considerations.</li></ul><br>
<b>
Safety Considerations:</b><br>
The Field Service Manager oversees the safe use of company service vehicles and all aspects of service technician safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness.<br>
<br>
<b>Equipment Used:</b><br>
Office equipment used in this position includes a calculator, networked personal computer, various printers, photocopiers, FAX machine and telephone. In addition the Field Service Manager uses and must be familiar with all types of heating equipment and the equipment and tools necessary for installations.<br>
<br>
<b>Work Environment:</b><br>
Temperatures can vary from below zero to above 90 degrees, depending on the season. Since the job involves working with devices that burn petroleum products, there is some exposure to the product and fumes. The work area is occasionally cramped with little headroom and can range from clean to very dirty.<br>
<br>
<b>Weight or Force Moved:</b><br>
The Field Service Manager, when working on site, can be expected to move various sized objects weighing from a few ounces to over 100 pounds. When very heavy objects are moved, the Manager, as well as technicians, should request assistance. (See accompanying Physical Requirements Analysis for more detail).</div><p></p><h4 class="jobSectionHeader"><b><br>
Licenses &amp; Certifications</b></h4>
Preferred<ul><li>
DL Drivers License</li></ul><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Field Service Manager

Ebara Elliott Energy

<div></div><div><div>Overview &amp; Responsibilities</div><div></div><div>
PURPOSE OF THE JOB</div><div>
In close cooperation with the Regional Field Service staff as well as Regional Sales, this position will manage all commercial aspect of the Regional Field Service business, including but not limited to RFQs, quotes, Purchase Orders, and post-delivery administrative, contractual and commercial aspects of field service projects and Long Term Service Agreements. This position will also develop and maintain the relationship with external customers while managing the regional bookings and maintaining the targeted margin within the region.</div><div></div><div>
SPECIFIC JOB RESPONSIBILITIES/COMPETENCIES</div><div></div><div>
Team Supervision &amp; Development</div><ul><li><div>
Manage the Contract Administration and Project Engineering teams through their respective Team Leaders, setting goals for performance and deadlines in compliance with the company&rsquo;s regional plans and vision.</div></li><li><div>
Establish and organize workflow, ensuring that employees understand their duties or delegated tasks.</div></li><li><div>
Monitor employee productivity, providing constructive feedback and coaching to enhance performance.</div></li><li><div>
Provides inspirational leadership to obtain high morale and efficiency from the staff and representatives.</div></li><li><div>
Development and implementation of personnel training programs through utilization of internal and external programs cross-functional job assignments and customer visitations to improve the customer awareness and technical expertise of all commercial department personnel.</div></li></ul><div></div><div>
Commercial Strategy &amp; Sales Growth</div><ul><li><div>
Develop and implement commercial strategies to achieve sales targets and business objectives.</div></li><li><div>
Identify new business opportunities and cultivate relationships with key customers and partners.</div></li><li><div>
Coordinate upcoming customer turnaround schedules with outside sales. Develop plans to maximize opportunities centered around planned turnarounds.</div></li><li><div>
Provide support to Regional Sales in their selling efforts.</div></li><li><div>
Meet booking, revenue, and Operating Income (OI) targets for Field Service Aftermarket (FS EMA) and Cryo Business.</div></li></ul><div></div><div>
Financial Management &amp; Forecasting</div><ul><li><div>
Responsibility and accountable of forecasting (month, quarterly, and yearly) processes and accuracy. Aide outside sales in producing accurate bookings projections relative to Field Service.</div></li><li><div>
Ownership of maximizing and defending &lsquo;as-sold&rsquo; margins for the Field Service business. Negotiating prices with Sales and Customers prices where necessary secure orders at best possible margin.</div></li><li><div>
Oversee the complete regional divisional yearly spending.</div></li><li><div>
Share P&amp;L responsibility, establishing the P&amp;L plan and the FS costing structure with commercial finance and the divisional director.</div></li><li><div>
Development and maintenance of departmental key performance indicators including but not limited to quote cycle time, cost accuracy, forecasting accuracy and invoicing.</div></li><li><div>
Responsible for the entire invoicing and collection processes, including driving initiatives to reduce the invoice cycle time.</div></li></ul><div></div><div>
Customer Relationship Management</div><ul><li><div>
Serve as the primary point of contact for key customers, ensuring their needs are met and issues are resolved promptly.</div></li><li><div>
Ownership and last line of defense concerning price, lead time, and contract terms negotiations with outside sales and customers.</div></li><li><div>
Enhance customer satisfaction and loyalty by ensuring high levels of service quality and responsiveness.</div></li><li><div>
Create long-term partnerships with key customers and key suppliers.</div></li><li><div>
Develop and maintain customer satisfaction measurements, internal and external to the department, to ensure continuous customer service improvement by the Field Service Operation and Ebara Elliott Energy.</div></li></ul><div></div><div>
Operational Excellence</div><ul><li><div>
Oversee the full Field Service process from RFQ to order acknowledgment, including the generation of quotations.</div></li><li><div>
Review and assign RFQs from customers or the sales team.</div></li><li><div>
Review and approve calculations for Lumpsum, T&amp;M, LTSA contracts, and yearly rate sheets.</div></li><li><div>
Coordination with Credit, Contract Admin, and Compliance departments for efficient review and negotiation of customer purchase orders and contracts.</div></li><li><div>
Quote cycle time is one of the primary KPI in this area.</div></li><li><div>
Develop robust upselling strategies.</div></li><li><div>
Assists sales in handling credit and account collection problems.</div></li><li><div>
Review and approve proposals before customer submission.</div></li><li><div>
Oversee the Risk Review process with contracts Admin and Legal for all regional opportunities.</div></li><li><div>
Review and approve customer purchase orders.</div></li><li><div>
Handle all commercial aspects during project execution, ensuring continuous cost tracking against budget and initiating order amendment requests.</div></li><li><div>
Ensure all extras are invoiced (working time, materials, etc.).</div></li><li><div>
Develop new tools, processes, and workflows to streamline commercial transactions and improve the accuracy and efficiency of quoting and execution monitoring.</div></li></ul><div></div><div>
Strategy and Business Development</div><ul><li><div>
Drive Elliott FS EMA organic and inorganic growth.</div></li><li><div>
Support sales in pricing strategy development.</div></li><li><div>
Implement new tools (Oracle, CPQ, CRM, P6) within EMA and ensure their effective operation.</div></li><li><div>
Assist in all commercial, contractual, and administrative aspects relating to warranty claims.</div></li></ul><div></div><div>
Internal Coordination</div><ul><li><div>
Trigger job briefings after receipt of purchase orders, coordinating with internal logistics &amp; purchasing teams, operations, project management, technical support engineering, and finance.</div></li><li><div>
Flag progress billing due dates and ensure timely invoicing.</div></li></ul><div></div><div>
BACKGROUND and EXPERIENCE</div><ul><li><div>
Must have engineering degree or relevant experience in turbomachinery industry and experience of business administration.</div></li><li><div>
Minimum 10-15 years of progressive experience in commercial management, contract administration, complex project management, or sales operations within the rotating equipment or industrial Field Service industry.</div></li><li><div>
Minimum 5 years of direct managerial experience.</div></li><li><div>
Field Service or Technical Service related management experience.</div></li><li><div>
Good knowledge of project planning and contract development, external sales, strong communication skills and ability present detailed solutions, budgeting and costing and the ability to multi task and prioritize.</div></li><li><div>
Able to develop alternate solutions and have strong persuasion skills to bring them to life.</div></li><li><div>
The diverse customer base and multi-national work force raises a requirement for the post holder to be culturally aware, and able to modify behaviors appropriately in various management scenarios.</div></li><li><div>
Selling and negotiation skills.</div></li><li><div>
Must have an aptitude to interact and maintain a good working relationship with internal and external contacts and stakeholders.</div></li><li><div>
Fluent English is a must.</div></li><li><div>
Business development experience.</div></li><li><div>
Background in Sales and Operation.</div></li><li><div>
Must have strong financial understanding of company P&amp;L.</div></li><li><div>
The post holder must be willing to travel internationally, occasionally to remote or high-risk/hostile countries, as required to support business needs.</div></li></ul><div></div><div>
Base Location &amp; Work Schedule</div><div>
This is a full time permanent position based in Abu Dhabi.</div><div></div><div>
The world turns to Ebara Elliott Energy.</div><div>
Customers throughout the world choose Ebara Elliott Energy for the design, manufacture and service of their critical rotating equipment. EEE&rsquo;s global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to EEE for precision engineering, extraordinary reliability and unparalleled service.</div><div></div><div>
To learn more about our Job Applicant Privacy Notice, please <div>click here</div>.</div></div>

Field Service Commercial Manager

General Aeronautics Pvt Ltd

<p><b>Job Title: </b>Project Coordinator / Project Manager</p><p><b>Location:</b> Bangalore, India</p><p><b>Department:</b> Operations</p><p><b>Employment Type:</b> Full-Time</p><p><b>About General Aeronautics </b></p><p>General Aeronautics is a leading Agri-Tech and Drone technology company transforming</p><p>modern agriculture through automation, precision spraying, advanced UAV systems,</p><p>and end-to-end digital farming solutions. Headquartered in Bangalore, we design,</p><p>develop, manufacture, and deploy cutting-edge drone systems across India, enabling</p><p>farmers, enterprises, and government agencies to scale operations efficiently and</p><p>sustainably.</p><p>With a strong focus on innovation, safety, and real-world impact, General Aeronautics</p><p>works closely with FPOs, Corporates, Government Programs, and Agri Ecosystem</p><p>partners to revolutionize field operations and accelerate the future of smart agriculture.</p><p><b>Role Overview </b></p><p>The Project Coordinator / Project Manager will be responsible for leading and managing post-sales service operations across Pan India. This role ensures seamless customer support delivery, drives operational efficiency, and uplifts customer experience. The ideal</p><p>candidate will lead cross-functional teams, optimize service processes, monitor</p><p>performance KPIs, and strengthen end-to-end customer lifecycle management.</p><p><b>Key Responsibilities </b></p><p><b>Customer Service &amp; Support </b></p><ul><li>Ensure timely and effective resolution of customer issues, maintaining high</li></ul><p>satisfaction levels.</p><ul><li>Drive customer retention and enhance after-sales experience through</li></ul><p>relationship management and service excellence.</p><p><b>Team Leadership &amp; Stakeholder Management </b></p><ul><li>Lead and manage the CRM &amp; Service Engineer teams across Pan India.</li></ul><ul><li>Conduct daily reviews, monitor performance, address gaps, and ensure</li></ul><p>alignment with organizational service goals.</p><ul><li>Collaborate with cross-functional teams (CFT) to address operational, service,</li></ul><p>and technical challenges.</p><p><b>Operational Excellence </b></p><ul><li>Monitor and ensure all service tickets are resolved within defined SLA timelines.</li></ul><ul><li>Ensure strict adherence to SOPs across all service and support operations.</li></ul><ul><li>Manage compliance related to ECM (Engineering Change Management) updates</li></ul><p>for all deployed drones.</p><ul><li>Oversee warranty, insurance, and claim processes for customer and field</li></ul><p>support cases.</p><p><b>Inventory &amp; Spare Parts Management </b></p><ul><li>Oversee inventory levels across service centres and hub locations, ensuring</li></ul><p>availability and accuracy.</p><ul><li>Plan, allocate, and track spare parts utilization and distribution for efficient field</li></ul><p>operations.</p><p><b>Reporting &amp; Performance Monitoring </b></p><ul><li>Prepare and present dashboards and reports on service operations,</li></ul><p>performance metrics, turnaround efficiency, inventory consumption, and issue</p><p>trends.</p><p><b>Required Skills &amp; Qualifications </b></p><ul><li>Bachelor&rsquo;s Degree in Engineering, Technology, or related field; MBA preferred.</li></ul><ul><li>1&ndash;2 years of experience in Service Operations, Project Management, or Technical</li></ul><p>Customer Support (preferably in drones, aviation, hardware, robotics, agri-tech,</p><p>or IoT domain).</p><ul><li>Proven experience handling Pan-India field service operations and remote</li></ul><p>teams.</p><ul><li>Strong understanding of SLA tracking, ticketing systems, CRM tools, and service</li></ul><p>delivery performance metrics.</p><ul><li>Excellent communication, stakeholder engagement, and problem-solving skills.</li></ul><ul><li>Ability to lead, influence, and coach cross-regional technical teams.</li></ul><p><b>Preferred Experience (Nice to Have) </b></p><ul><li>Experience in aviation regulatory compliance, warranty management, or</li></ul><p>hardware lifecycle management.</p><ul><li>Knowledge of drone technology, field deployment, service logistics, or</li></ul><p>engineering change management (ECM).</p><p><b>Key Success Traits </b></p><ul><li>Leadership and Ownership Mindset</li></ul><ul><li>Process-Driven Approach</li></ul><ul><li>Customer-Centric Thinking</li></ul><ul><li>Agility and Execution Excellence</li></ul><ul><li>Data-Driven Decision Making</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹400,000.00 - ₹500,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Leave encashment</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Project Coordinator / Project Manager

Targan INC

<div><p><b>Position Summary:</b></p><p>
The Regional Service Enablement Manager is responsible for managing and executing regional field service enablement and operational readiness in alignment with TARGAN&rsquo;s service standards and field operations strategy. This role combines field service management, technical training oversight, documentation control, and onsite service execution, with significant time spent at customer hatcheries supporting installations, training, and service activities.</p><p>
This position manages all aspects of regional service enablement, including training programs, onboarding, SOPs and work instructions, KPI tracking, budgeting, and continuous improvement initiatives. The Manager works directly with Field Service Technicians (FSTs) and internal teams to improve service efficiency, reliability, and consistency while maintaining OPEX and revenue performance targets defined by Field Operations.</p><p><b>
Key Job Responsibilities:</b></p><div><ul><li><b>
Service Enablement &amp; Training Management</b><ul><li>
Manage the development, execution, and continuous improvement of the regional field training program, including new hire orientation, onboarding, systems access, and ongoing technical training.</li><li>
Manage changes to training programs to reduce door-to-floor time while maintaining training quality, safety, and consistency.</li><li>
Manage and deliver technical training for TARGAN field service personnel, customers, and commercial partners, both remotely and onsite at hatchery locations.</li><li>
Coordinate with Engineering, Manufacturing, Systems Engineering, and R&amp;D to ensure training materials accurately reflect current products, tools, and field service procedures.</li><li>
Manage the training budget, including personnel, equipment, tools, and consumables.</li><li>
Define, track and report training and service enablement KPIs to measure program effectiveness and technician readiness.</li></ul></li></ul></div><ul><li><b>
Documentation, Quality &amp; Process Control</b></li></ul><div><ul><li>
Manage the review, maintenance, and updates of SOPs, Work Instructions, and field service documentation.</li><li>
Work with internal teams to manage Deviations, CAPAs, and Change Controls, ensuring actions are documented, appropriate, and completed on time.</li><li>
Manage quality, reliability, and process improvement initiatives focused on standardization and field execution.</li></ul></div><ul><li><b>
Regional Field Service Operations Management</b></li></ul><div><ul><li>
Manage day-to-day regional field service operations to ensure consistent and timely onsite service support aligned with TARGAN standards.</li><li>
Manage regional field schedules to ensure proper hatchery coverage and service execution.</li><li>
Hire, onboard, and manage a regional team of Field Service Technicians (FSTs).</li><li>
Manage technician performance through routine 1:1 meetings, KPI reviews, skills assessments, and corrective or developmental actions.</li><li>
Manage technical and soft-skill training for FSTs to align with the installed product base.</li><li>
Coordinate monthly operational reviews with Call Center and Technical Support teams focused on execution and process improvement.</li><li>
Manage regional field inventory processes, including reporting, cycle counts and asset control.</li></ul></div><p></p><p><b><br>
Desired Skills &amp; Qualifications</b></p><div><ul><li>
Demonstrated experience managing field service or technical operations teams</li><li>
Proven experience managing and developing field-based direct reports</li><li>
Strong ability to manage technical problem-solving in complex operating environments</li><li>
Experience managing standardized processes, documentation, and training programs</li><li>
Financial management experience including budgeting, cost tracking, and forecasting</li><li>
Strong analytical, organizational, and documentation skills</li><li>
Ability to manage multiple priorities in a fast-paced, field-driven environment</li><li>
Self-motivated, execution-focused, and results-oriented</li></ul></div><p></p><p><b><br>
Education and Experience Requirements:</b></p><div><ul><li>
Bachelor&rsquo;s degree in engineering, business, or related field (or equivalent experience)</li><li>
7+ years of experience in field service, engineering, maintenance, or related roles</li><li>
Minimum 3 years of experience managing or supervising direct reports</li><li>
Advanced proficiency in Microsoft Office (Excel, Word, Outlook)</li><li>
Valid driver&rsquo;s license and ability to meet travel requirements</li><li>
Fluency in English required</li></ul></div><p></p><p><b><br>
Travel and Onsite Execution</b></p><div><ul><li>
Travel <b>20&ndash;30%</b> locally and overnight to manage onsite service activities, installations, training, and escalations at <b>customer hatcheries</b>.</li><li>
Manage onsite service execution during installations, complex service events, and recovery activities.</li><li>
Support service operations Monday&ndash;Friday and holidays; occasional weekend support may be required based on operational needs.</li></ul></div><p></p><p><b><br>
Working Conditions:</b><b>
</b></p><p>Work is performed inside a flex space building consisting of offices, open desk space, laboratory, machine shop, and a manufacturing floor. Level of noise is usually quiet in the office environment and temperature controlled. Noise levels are elevated in the warehouse space where temperatures can vary depending on the outside elements and weather. Travel may be required, including up to 2-8 trips per year to visit suppliers, attend conferences, meetings (customer, investor, and business) and customer sites (hatcheries).</p></div><p></p>

Regional Service Enablement Manager

Konecranes

<div><div>Company Description</div><p><i><br>
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name &ndash; people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.</i></p><p><i>
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.</i></p><p></p><div><br>
Job Description</div><p><b><br>
POSITION TITLE: Field Operations Manager</b></p><p><b>
REPORTS TO: Territory Operations Manager</b></p><p><b>
PRINCIPAL RESPONSIBILITIES</b>:<i> Accountable for Industrial Crane Service profitability, field operations personnel, customer satisfaction and operational excellence in the assigned Territory/Branch. Through demonstrable and systematic KPI management, role will assure continuous improvement to customer retention &amp; satisfaction, order execution and the profitability of each Konecranes location. Role will also cooperate with other regional functions to improve Konecranes brand equity, ensure consistent and profitable growth, improve process efficiency, maintain established reporting requirements and secure the safety and welfare of Konecranes.</i></p><p><b>
Detailed duties</b></p><ul><li>
Responsible for all matters related to Safety. Ensure monthly safety meetings, tool-box talks, vehicle/equipment inspections and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.</li><li>
Directly manage Field Supervisors, Inspectors, Technicians, Site Managers, Site Supervisors.</li><li>
Responsible for ensuring customer satisfaction for all work. Resolve customer concerns/complaints to the satisfaction of the customer and in the best interest of Konecranes according to the Voice of Customer (VoC) process.</li><li>
Coordinate with the Planning and or the Project Management organizations for all sold service work as needed. Ensure all WIP is scheduled or tentatively scheduled on the Planning board.</li><li>
Responsible for Productivity in accordance with targeted metrics.</li><li>
Responsible for the Gross Margin and Profitability of the branch operation</li><li>
Monitor and maintain the company equipment and assets in proper conditions, good working order and in compliance with all applicable safety standards.</li></ul><div><br>
Qualifications</div><p><b><br>
EXPERIENCE</b>: Minimum of five (5) years experience as a manager in customer service operations role; equivalent experience, education, and training will be considered. Previous experience managing a customer facing, field service business preferred. Demonstrated leadership experience, well-developed &ldquo;people&rdquo; skills, a strong understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills.</p><p><b>
OTHER REQUIREMENTS</b>: Must have and maintain a good driving record. Must be willing to travel as required including overnight trips. Travel estimated at 10%-20%.</p><p><br>
</p><br>
<div>Additional Information</div><p><b><br>
What we offer:</b></p><p></p><p><b><br>
Benefits:</b> Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!</p><p></p><p><b><br>
Vacation:</b> 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.</p><p></p><p><b><br>
Sick Leave:</b> 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service</p><p></p><p><b><br>
Holidays:</b> 10 paid holidays per year</p><p></p><p><b><i><br>
Konecranes moves what matters</i></b><i>. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.</i><br>
<i>
</i><br>
<i>Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.</i><br>
<i>
</i><br>
<i>Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.</i></p></div>

Field Operations Manager - Indianapolis, IN

Renault Nissan Technology & Business Centre India

<div>
 <p>
  JD :Area Manager &ndash; Field and Services
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Roles and Responsibilities:-
   </u>
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Follow the network on all the Quality &amp; After-sale business KPIs (Parts, Customer Satisfaction) and implement corrective actions, if needed,
  </li>
  <li>
   Deploy Renault Referential, Methods &amp; Standards, workshop organization and Quality policy,
  </li>
  <li>
   Contribute to the achievement of Customer Satisfaction and Service Retention objectives,
  </li>
  <li>
   Deploy and pilot all animation systems of the network,
  </li>
  <li>
   Ensure the service coverage on its territory,
  </li>
  <li>
   Understand Business Profitability and measures to improve with necessary simulation
  </li>
  <li>
   Inform, manage the after sales commercial policy of Renault with the Dealer
  </li>
  <li>
   Reach the target of the workshop and distribution parts business,
  </li>
  <li>
   Deploy the customer engagement activities / service promotions (to retail customers) in the workshops of the network,
  </li>
  <li>
   Drive the customer satisfaction index
  </li>
  <li>
   Prepare Training plan of the After-sales employees of the network , in relation with the training centre
  </li>
  <li>
   Provide feed-back to RIPL on the different programs efficiency,
  </li>
  <li>
   Manage the customer complaints with the dealer and head office, ensure an answer is provided within the target time
  </li>
 </ul>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Purpose of the Job
   </u>
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Maximize the commercial performance in Parts, accessories and service, as well as the Quality of Service performance of the dealers of his zone,
  </li>
  <li>
   Deploy the commercial and quality policy of the manufacturer,
  </li>
  <li>
   Manage the customer satisfaction,
  </li>
  <li>
   Provide assistance to the dealers,
  </li>
  <li>
   Interface between network and RIPL,
  </li>
 </ul>
 <p>
 </p>
</div>


Area Manager Field and Services

NEXT Industries

<p><b>About Next Industries</b></p><p>We are more than an industrial supplier. We are manufacturing, technical, and engineering experts, driven to streamline and provide visibility to the supply chain.</p><p>For three generations, we have worked relentlessly to understand each customer's evolving needs with the aim of reducing costs, mitigating downtime, and reallocating resources to core priorities. We draw on the depth and breadth of our cutting tool, metalworking, machine tool, and MRO inventory &ndash; augmented by inventory management and service platforms &ndash; to maximize operations. And we are defined by the manufacturing experience, technical knowledge, and unparalleled service of our team, whom our customers trust to solve their most difficult problems.</p><p>It&rsquo;s not just what we do, it&rsquo;s who does it. Our people are our most valuable resource. Their passion for innovation, optimization, and solutions &ndash; along with technical knowledge and customer centric attitude &ndash; has allowed us to create lasting relationships with our partners. With an ever-growing geographic footprint and customer base, there are plenty of opportunities to join our team.</p><p><b>Our Philosophy</b></p><p>Our philosophy is built upon understanding each customer's unique needs. This allows our team of manufacturing, technical, and engineering experts to design supply, inventory management, machine tool, and service programs that improve processes, reduce costs, and mitigate downtime while simultaneously evolving with your needs.</p><p><b>Position Overview</b></p><p>The <b>Service Technician Manager</b> is responsible for leading, managing, and optimizing the performance of the field service technician team across all assigned territories. This role owns technician scheduling, service execution, customer satisfaction, parts coordination, and service-related administrative processes, using <b>Salesforce as the primary platform</b> for service case management and dispatching.</p><p>The Service Technician Manager serves as the primary leadership link between technicians, customers, vendors, and internal teams, ensuring service operations are efficient, scalable, and aligned with company standards and customer expectations.</p><p><b>Key Responsibilities</b></p><p><b>Team Leadership &amp; Performance Management</b></p><ul><li>Directly manage and support field service technicians, providing guidance, coaching, and performance feedback.</li><li>Monitor technician workload, productivity, response times, and service quality.</li><li>Conduct regular performance reviews and participate in hiring, onboarding, and training of service technicians.</li><li>Enforce company policies, safety standards, and service procedures.</li><li>Act as the escalation point for complex technical, customer, or scheduling issues.</li></ul><p><b>Scheduling, Dispatch &amp; Workflow Management</b></p><ul><li>Own daily and weekly technician scheduling using Salesforce, ensuring optimal coverage based on skill set, location, and job priority.</li><li>Balance workload across technicians to maximize efficiency and minimize downtime and travel.</li><li>Proactively adjust schedules to accommodate emergencies, breakdowns, parts delays, or customer changes.</li><li>Ensure Salesforce service cases are accurate, complete, and consistently updated by the team.</li></ul><p><b>Parts Coordination &amp; Technical Oversight</b></p><ul><li>Oversee spare parts quoting, ordering, and tracking from vendors.</li><li>Review schematics, machine documentation, and technician input to validate correct parts selection.</li><li>Coordinate parts availability with service scheduling to avoid repeat visits and delays.</li><li>Work closely with vendors and internal departments to resolve parts-related issues.</li></ul><p><b>Customer Relationship Management</b></p><ul><li>Serve as the primary service contact for key customers and escalated service concerns.</li><li>Ensure professional, timely communication with customers regarding service status, delays, and resolutions.</li><li>Drive a customer-first service culture focused on responsiveness and long-term satisfaction.</li><li>Identify recurring customer issues and implement corrective or preventative actions.</li></ul><p><b>Financial, Invoicing &amp; Administrative Oversight</b></p><ul><li>Review and approve service invoices generated from Salesforce cases.</li><li>Ensure accuracy of labor, travel, and parts charges prior to invoicing.</li><li>Monitor service costs, warranty work, and non-billable time.</li><li>Maintain accurate service records, reports, and operational metrics.</li><li>Provide service performance data and insights to senior management.</li></ul><p><b>Qualifications</b></p><ul><li>Experience managing or leading field service technicians or service operations.</li><li>Strong working knowledge of service dispatching, scheduling, and workflow management.</li><li>Proficiency with Salesforce or similar service management systems strongly preferred.</li><li>Ability to read and interpret mechanical and electrical schematics.</li><li>Strong organizational, analytical, and decision-making skills.</li><li>Excellent written and verbal communication skills.</li></ul><p><b>Preferred Experience</b></p><ul><li>Background in CNC machine tools, industrial equipment, or capital machinery service.</li><li>Experience supporting multi-state or regional service teams.</li><li>Prior responsibility for service KPIs, customer satisfaction metrics, or cost control.</li></ul><p><b>Key Competencies &amp; Soft Skills</b></p><ul><li>Leadership and accountability-driven mindset</li><li>Customer-focused with strong escalation management skills</li><li>Detail-oriented with the ability to see operational &ldquo;big picture&rdquo;</li><li>Calm and decisive under pressure</li><li>Strong problem-solving and prioritization abilities</li></ul><p>Pay: $70,000.00 - $80,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>How many years of experience do you have with service KPIs, customer satisfaction metrics, or cost control?</li><li>Do you have experience with Salesforce or similar service management systems?</li><li>Are you able to read and interpret mechanical and electrical schematics?</li></ul><p>Experience:</p><ul><li>CNC machine tools or industrial equipment service: 2 years (Required)</li><li>service technician leadership: 1 year (Required)</li><li>service dispatching, scheduling and workflow management: 1 year (Required)</li></ul><p>Work Location: In person</p>

Service Technician Manager

Search 10000+ Field service manager jobs near you this January. New roles added regularly across leading industries. Apply today.