field service manager

GenServe

<div>Description:
<p>
About GenServe:</p><p>
GenServe is the nation&rsquo;s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions.</p><p>
Position Summary:</p><p>
The Field Service Manager is responsible for the day-to-day operations and leadership of the field service team, ensuring the delivery of high-quality generator maintenance and emergency response services to customers 24/7/365. The primary goal of this role is to ensure that all customer power systems are well-maintained, ready for emergency response, and continuously performing at optimal levels. This includes leading a team of technicians, managing service coordination, fostering customer relationships, and ensuring adherence to safety, quality, and budgetary standards.</p><p>
Key Responsibilities:</p><ul><li>
Recruit, manage, and mentor technicians, ensuring effective training and performance.</li><li>
Oversee the safe operation, maintenance, and security of vehicles, equipment, and site.</li><li>
Schedule and manage maintenance and repairs to ensure timely completion and customer satisfaction.</li><li>
Provide troubleshooting assistance on-site and remotely.</li><li>
Build strong client relationships with exceptional service, communication, and documentation.</li><li>
Uphold service quality standards and compliance with safety regulations.</li><li>
Track and analyze service performance metrics, addressing underperformance.</li><li>
Support budgeting and cost controls to achieve financial and KPI targets.</li></ul>
Requirements:
<p>
Qualifications:</p><ul><li>
At least 5 years of field service experience, including 2+ years in a leadership role.</li><li>
Proficient in the maintenance and repair of generator systems or similar equipment.</li><li>
A degree or certification in a relevant technical field (e.g., engineering, electrical systems) is preferred, but not mandatory.</li><li>
Proficient in scheduling software, service management platforms, and standard office tools (Excel, Word, etc.).</li><li>
Relevant certifications in safety, technical fields, or field service management are a plus.</li><li>
Must have a valid driver&rsquo;s license and a clean driving record.</li></ul><p>
Compensation &amp; Benefits:</p><ul><li>
Competitive salary based on experience</li><li>
Year End Incentive Bonus</li><li>
401(k) with company match</li><li>
Medical, dental, and vision insurance</li><li>
Paid time off and holidays</li><li>
Life insurance</li></ul><p>
Work Schedule:</p><p>
Standard business hours, Monday through Friday.</p><p>
Join Us:</p><p>
If you're a proactive project coordinator who thrives in a fast-paced environment and enjoys solving complex customer challenges, GenServe offers a dynamic career path with a growing company dedicated to service excellence and operational integrity.</p></div>

Field Service Manager

Desert Hot Tubs

<p><b>Service Manager &ndash; Desert Hot TubsPosition Overview</b></p><p>Desert Hot Tubs is seeking a hands-on, responsive Service Manager to lead our service department and deliver exceptional customer satisfaction. The Service Manager oversees daily operations, supervises and supports technicians, manages scheduling, and ensures all hot tub service needs are met efficiently and professionally.</p><p>Key Responsibilities</p><p>&middot; Oversee daily operations of the service department, including scheduling, dispatch, and workflow management</p><p>&middot; Supervise, train, and support service technicians</p><p>&middot; Respond promptly to customer inquiries, complaints, and service requests</p><p>&middot; Conduct quality checks on completed service jobs and drive process improvements</p><p>&middot; Coordinate with sales and showroom teams for a seamless customer experience</p><p>&middot; Manage inventory of parts and supplies, placing timely orders as needed</p><p>&middot; Track and report on service metrics (response time, completion rates, customer feedback)</p><p>&middot; Enforce safety protocols and compliance with company/manufacturer standards</p><p>&middot; Handle warranty claims and coordinate with manufacturers</p><p>&middot; Maintain accurate service records and documentation</p><p>&middot; Assist with recruiting, onboarding, and training new service team members</p><p>&middot; Foster a positive, accountable team culture focused on responsiveness</p><p>Qualifications</p><p>&middot; Experience in service management or supervisory role (hot tub, pool, or similar industry preferred)</p><p>&middot; Strong leadership, communication, and conflict resolution skills</p><p>&middot; Ability to manage multiple priorities in a fast-paced environment</p><p>&middot; Technical knowledge of hot tub systems and troubleshooting (preferred)</p><p>&middot; Customer service mindset with a commitment to quality and responsiveness</p><p>&middot; Proficiency in scheduling, inventory, and service management software</p><p>Compensation</p><p>&middot; <b>Base Salary:</b> $1,550 per week with growth potential based on experience</p><p>&middot; <b>Bonus/Commission:</b> Eligible for performance-based bonuses</p><p>Benefits</p><p>&middot; Paid Time Off (PTO)</p><p>&middot; Mileage reimbursement</p><p>&middot; Lunch cost coverage</p><p>&middot; Vacation pay</p><p>Reporting Structure</p><p>&middot; Reports to: President or Owner</p><p>&middot; Supervises: Service Technicians and Service Support Staff</p><p>Desert Hot Tubs values hands-on leadership, responsiveness, and a commitment to customer satisfaction. If you thrive in a fast-paced environment and are passionate about operational excellence, we invite you to apply.</p><p>Pay: $1,250.00 - $1,750.00 per week</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Paid time off</li></ul><p>Work Location: Hybrid remote in Phoenix, AZ 85024</p>

EthosEnergy

<div><div><div>Reference
</div><div>EPR009087
</div><div>Posting Reference
</div><div></div><div>Location
</div><div>Abu Dhabi, UAE
</div><div>Type
</div><div>Full Time
</div><div>Job Category</div>
<div>Operations
</div></div><div>Apply for this Job
</div><div><div><p>The Rotating Equipment Service Manager is a critical technical leadership role within the Rotating Equipment Solutions team at EthosEnergy Abu Dhabi LLC. This position manages all Workshop and Field Service activities for the Centrifugal Compressor and Steam Turbine Team, providing technical support to operations and direct oversight of the Field Service Engineers. The role is responsible for delivering service packs, ensuring technical excellence, and supporting both onshore and offshore projects across the GCC and beyond.
</p></div></div><div><div><div><h4 class="jobSectionHeader"><b>Job Responsibilities</b></h4><ul><li>
Lead and manage the Workshop and Field Service teams for centrifugal compressors and steam turbines.</li><li>
Provide technical support and guidance to Field Service Engineers, Production Engineers, and Applications Engineers.</li><li>
Oversee the preparation and delivery of service packs for field operations.</li><li>
Collaborate closely with the Machine Shop Production Manager to ensure seamless workflow and quality standards.</li><li>
Support the Production Engineer and Applications Engineer within the rotating equipment team.</li><li>
Conduct regular site visits (onshore and offshore) across the GCC and internationally as required.</li><li>
Act as technical lead or project manager on-site when necessary, including covering for team members.</li><li>
Work cross-functionally with commercial and project management teams to ensure successful project delivery and customer satisfaction.</li><li>
Maintain a strong focus on safety, quality, and continuous improvement in all workshop and field activities.</li></ul><h4 class="jobSectionHeader"><b><br>
Required Skills / Knowledge</b></h4><ul><li>
Deep technical expertise in rotating equipment, especially centrifugal compressors and steam turbines.</li><li>
Proven leadership and team management skills, with experience overseeing technical teams.</li><li>
Strong problem-solving and troubleshooting abilities in workshop and field environments.</li><li>
Excellent communication and interpersonal skills for effective collaboration across teams and with clients.</li><li>
Ability to manage multiple projects and priorities in a fast-paced environment.</li><li>
Willingness and ability to travel extensively and work on-site as needed.</li></ul><h4 class="jobSectionHeader"><b><br>
Experience</b></h4><ul><li>
Significant experience (minimum 8-10 years) in rotating equipment service, maintenance, or engineering roles.</li><li>
Demonstrated success in managing workshop and field service teams.</li><li>
Experience working with major clients in the GCC region is highly desirable.</li><li>
Track record of delivering technical solutions and managing complex service projects.</li></ul><h4 class="jobSectionHeader"><b><br>
Education Requirements</b></h4><ul><li>
Certifications in rotating equipment maintenance or project management are a plus.</li><li>
Full and clean driving license (UAE or convertible to UAE license).</li></ul><h4 class="jobSectionHeader"><b><br>
Physical Requirements</b></h4><ul><li>
Able to travel extensively and work in workshop, field, and offshore environments.</li></ul><br>
</div></div></div><p></p><div><div><p>EthosEnergy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.</p></div></div></div>

Rotating Equipment Service Manager

Digital HR Consultancy

<p><b>Job Summary</b></p><p>We are looking for an experienced and results-driven <b>Service Manager</b> to lead and oversee our service operations in Jeddah. The ideal candidate will be responsible for managing service teams, ensuring high customer satisfaction, improving operational efficiency, and maintaining service quality standards.</p><p><b>Key Responsibilities</b></p><ul><li>Manage day-to-day service operations and field service activities</li><li>Lead, train, and supervise service technicians and support staff</li><li>Ensure timely completion of service requests and maintenance tasks</li><li>Monitor KPIs and prepare service performance reports</li><li>Maintain strong relationships with clients and handle escalations professionally</li><li>Ensure compliance with company policies and safety standards</li><li>Coordinate with sales and technical teams for smooth project execution</li><li>Manage service budgets, inventory, and spare parts planning</li><li>Improve service processes to enhance customer satisfaction and profitability</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Engineering, Business Administration, or related field</li><li>5+ years of experience in service management (preferably technical/industrial sector)</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Knowledge of service KPIs, reporting, and operational planning</li><li>Proficiency in MS Office and service management software</li><li>Valid KSA driving license (preferred)</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience in managing after-sales service operations</li><li>Ability to work under pressure and meet deadlines</li><li>Strong customer service orientation</li><li>Fluency in English (Arabic is an advantage)</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Professional work environment</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Your age?</li><li>Your current location?</li><li>Your current salary?</li><li>Your expected salary?</li></ul>

Service Manager

Eagle Fire

<div><p>Eagle Fire is seeking a driven, customer-focused <b>Service Manager</b> to lead the daily operations, sales growth, and team performance of a designated service location. This role is responsible for ensuring exceptional customer satisfaction, driving inspection and service revenue, maintaining strong technician utilization, and developing a high-performing team.</p><p>
The Service Manager plays a critical leadership role in expanding service opportunities, maintaining backlog, and ensuring compliance with fire protection codes, safety standards, and Eagle Fire operational procedures.</p><p><b>
Key Responsibilities</b></p><br>
<ul><li>
Direct and manage daily service operations within the assigned location.</li><li>
Supervise, coach, and develop technicians and administrative staff.</li><li>
Approve timesheets, PTO requests, and expense reports.</li><li>
Maintain appropriate staffing levels to support service demand.</li><li>
Plan, schedule, and assign work to technicians.</li><li>
Coordinate material purchasing and equipment procurement.</li><li>
Audit completed job files to ensure compliance with Eagle Fire policies and procedures.</li><li>
Ensure all inspections, installations, and repairs are properly documented for internal records, customers, and AHJs</li><li>
Serve as the primary contact for customers within the assigned region.</li><li>
Resolve service issues promptly and professionally.</li><li>
Ensure consistent customer satisfaction and positive brand representation.</li><li>
Handle transactions in a manner that strengthens Eagle Fire&rsquo;s reputation.</li><li>
Honor commitments and ensure all obligations are fulfilled.</li><li>
Develop and manage budgets for the service location.</li><li>
Monitor operational performance and profitability.</li><li>
Support field personnel with cost estimates, proposals, submittals, and drawings.</li><li>
Ensure alignment with financial targets and company standards.</li></ul><p><b>
Qualifications</b></p><p>
Required Skills &amp; Competencies</p><ul><li>
Strong leadership skills with the ability to foster a team environment.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong organizational and time-management abilities.</li><li>
Ability to manage multiple projects and prioritize effectively.</li><li>
High level of professionalism and customer service orientation.</li><li>
Ability to resolve conflict and adapt to change with minimal supervision.</li><li>
Proficiency in Microsoft Office and industry-related software.</li><li>
Valid driver&rsquo;s license with acceptable driving record.</li><li>
Fluent in reading, writing, and speaking English.</li></ul><p><b>
Technical Requirements</b></p><ul><li>
Practical knowledge of fire protection codes and standards.</li><li>
Strong understanding of inspection, service, and contract work processes.</li></ul><p><b>
Education &amp; Experience</b></p><ul><li>
High School Diploma or equivalent required.</li><li>
10+ years of experience in the fire protection industry.</li><li>
5+ years of management experience.</li><li>
Minimum NICET Level II certification in applicable discipline required; Level III preferred.</li><li>
Equivalent combination of education and experience may be considered.</li></ul><p><b>
Physical Requirements</b></p><ul><li>
Ability to drive and travel as required.</li><li>
Ability to sit for extended periods.</li><li>
Ability to use standard office equipment including phone and computer.</li></ul><p>
In compliance with the Drug-Free Workplace Act of 1988, we maintain a drug-free workplace and operate a Drug-Free Workplace program. Eagle Fire Inc. is an Equal Opportunity Employer.</p></div>

MORGAN ENGINEERING SYSTEMS INC

<div><p><b>Crane Service Manager</b></p><p><b>
Position Summary:</b></p><p><br>
 For over 150 years, Morgan has led the way in transforming the metals industry. We don&rsquo;t just build world-class material handling systems&mdash;we create safer, smarter, and more efficient solutions that empower our customers and elevate our communities. Be part of a company that is driven by a passion for innovation and a commitment to sustainability.</p><p>
Due to continued growth, we are seeking a <b>full-time Crane Service Manager</b> to join our team.</p><p>
This role involves assembling, installing, and maintaining Morgan&rsquo;s industrial overhead cranes at customer sites across the U.S. You&rsquo;ll be part of a team that ensures innovation comes standard with every order.</p><p>
Join us in fulfilling our vision: <b>To challenge the possibilities of today by thinking differently.</b></p><p></p><p><b><br>
Responsibilities:</b></p><ul><li>
Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites nationwide.</li><li>
Perform preventative maintenance and inspections on overhead cranes.</li><li>
Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical components.</li><li>
Work in field-based environments including industrial sites and manufacturing facilities.</li><li>
Safely operate at heights and heavy equipment in varying weather conditions.</li></ul><p></p><p><b><br>
Education/Experience:</b></p><ul><li>
High school diploma or GED required.</li><li>
3&ndash;5 years of experience in crane service, maintenance, or a related field.</li><li>
Welding experience is a plus.</li><li>
Strong knowledge of mechanical, electrical, and hydraulic systems.</li><li>
Ability to read blueprints and use metrological instruments (e.g., micrometers).</li><li>
Basic organization, communication, and problem-solving skills.</li><li>
Familiarity with OSHA regulations and crane safety standards.</li><li>
Valid driver&rsquo;s license and clean driving record.</li><li>
Ability to travel 75&ndash;90% of the time, including overnight stays.</li><li>
Must pass a background check and drug screening.</li><li>
Must be 21 years or older.</li></ul><p><b>
Preferred Skills in One or More Areas:</b></p><ul><li>
Millwright work</li><li>
Iron work</li><li>
Pipefitting</li><li>
Electrical meters</li><li>
Basic machining</li><li>
Basic welding</li><li>
Basic rigging</li></ul><p></p><p><b><br>
Benefits:</b></p><ul><li><b>
Guaranteed minimum of 40 hours per week</b></li><li>
Competitive wages based on experience</li><li>
Travel per diem and expense reimbursement</li><li>
Comprehensive benefits package including:<ul><li>
Health insurance</li><li>
Dental insurance</li><li>
Vision insurance</li><li>
Life insurance</li><li>
401(K) with matching</li><li>
Paid time off</li></ul></li><li>
Company-provided tools and equipment.</li></ul><p></p><p><b><br>
About Morgan:</b></p><p>
For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients&rsquo; businesses forward. To learn more about our company or apply for this position, visit www.morganengineering.com.</p><p></p><p><b><br>
Disclaimer:</b></p><p>
Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</p><p>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p></div>

Washmen

<div><div><b>Company Overview</b></div><div>
Washmen is the UAE&rsquo;s leading on-demand laundry service, ranked among the world&rsquo;s top three and globally recognized as the most technologically advanced in the industry.</div><div>
We are now extending Washmen&rsquo;s operational excellence beyond garments and leather goods into the customer&rsquo;s home.</div><div><b>
Our ambition:</b></div><div>
To build the most reliable, scalable, and technology-driven on-demand home service in the region &mdash; setting a new operational benchmark for in-home couch, mattress, curtain and carpet cleaning.</div><div></div><div><b><br>
Role: Operations Manager &ndash; Home Services</b></div><div>
We are hiring an EIR with strong operations experience to build and run Washmen&rsquo;s new home services vertical from the ground up - specifically <b>couch, mattress, curtain and carpet cleaning.</b></div><div>
This role reports to operations leadership and will act as the founding builder-operator of the vertical.</div><div>
You will design the service, hire the team, supervise the first jobs yourself, fix failures, build SOPs, and scale the operation.</div><div>
This is a hands-on execution role &mdash; not a coordination or oversight role.</div><div></div><div><b><br>
You will be responsible for:</b></div><div>
Field operations</div><div>
Customer service operations</div><div>
Hiring, onboarding, training &amp; development</div><div>
Analytics &amp; reporting</div><div>
Alignment with Product and Growth teams</div><div></div><div><b><br>
Key Responsibilities</b></div><div><b>
1) Build the Service</b></div><div>
Design the end-to-end customer and operational journey</div><div>
Define service scope, execution steps and SLAs</div><div>
Select vans, machines, tools, chemicals and setup standards</div><div>
Create SOPs and playbooks for technicians and customer service</div><div>
Establish safety and in-home customer handling protocols</div><div><b>
2) Launch &amp; Execute</b></div><div>
Personally supervise and run early operations</div><div>
Identify operational failures and resolve them quickly</div><div>
Turn real-world learnings into standardized processes</div><div>
Ensure daily reliability before scaling volume</div><div><b>
3) Team Hiring &amp; Training</b></div><div>
Hire technicians, customer service and support staff</div><div>
Train teams on execution quality and customer interaction</div><div>
Build skill levels and career growth development plan</div><div>
Implement accountability and performance management</div><div><b>
4) Daily Operations Management</b></div><div>
Manage scheduling, routing and capacity planning</div><div>
Handle escalations and service recovery</div><div>
Maintain consistency across teams</div><div>
Lead daily / weekly / monthly operational reviews</div><div><b>
5) Customer Operations</b></div><div>
Build support workflows and resolution protocols</div><div>
Define response and service SLAs</div><div>
Train support team on service understanding</div><div>
Bridge the gap between field execution and customer service</div><div>
Convert customer feedback into operational improvements</div><div><b>
6) Reporting, Analytics &amp; Insights</b></div><div>
Set up operational dashboards and reporting cadence</div><div>
Define KPIs across productivity, quality and reliability</div><div>
Analyze root causes behind complaints and failures</div><div>
Turn data into actionable improvements</div><div>
Share structured insights with Product and Growth teams</div><div>
Identify patterns impacting retention and repeat usage</div><div><b>
7) Cross-Functional Execution</b></div><div>
Act as the operational interface with Product</div><div>
Improve booking flows and service design</div><div>
Ensure operational readiness before marketing campaigns</div><div>
Support growth experiments with operational planning</div><div>
Help marketing understand customer insights, capacity and constraints</div><div>
Prepare operations for scale</div><div></div><div><b><br>
Candidate Profile</b></div><div>
We are not looking for a consultant, planner, or coordinator.</div><div>
We are looking for a builder-operator.</div><div>
You will not inherit an operation. You will build one and then run it.</div><div></div><div><b><br>
Must Have</b></div><div>
5&ndash;10+ years experience in operations or field services</div><div>
Experience launching or building an operation from zero</div><div>
Comfortable working in the field during early stages</div><div>
Experience hiring and managing frontline teams</div><div>
Experience setting KPIs, SLAs and operational reporting</div><div>
Strong problem solving and execution ability</div><div>
Ability to create structure where none exists</div><div>
Hands-on and detail oriented</div><div>
Strong ownership mentality</div><div></div><div><b><br>
Ideal Backgrounds</b></div><div>
Home services</div><div>
Field service companies</div><div>
Service startups</div><div></div><div><b><br>
Not Suitable</b></div><div>
Pure strategy or consulting roles</div><div>
Project managers without operational ownership</div><div>
Candidates who have not built something from the ground up</div><div></div><div><b><br>
Location</b></div><div>
Dubai, UAE</div><div></div><div><b><br>
Why Join Washmen</b></div><div>
Work in a fast-growing, innovation-driven environment with the resources and ambition to set new standards.</div><div>
Our operations span 4 facilities totaling 50,000+ sq. ft., a central head office, and a fleet of 100 vans powered by a 600-person workforce serving over 140,000 customers.</div><div>
This is a rare opportunity to build a real-world service line from day one &mdash; and own its success in the market.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Operations Manager (EIR)- Home Services Vertical (Launch Role)

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