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client support executive

field support engineer

ALSTOM

<div><p>Req ID:499295</p><br>
<p></p>
<p>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</p><br>
<p></p>
<p><b>
Your future role</b></p>
<p>Take on a new challenge and apply your technical and problem-solving expertise in a new cutting-edge field. You&rsquo;ll work alongside dedicated, innovative, and collaborative teammates. You'll be instrumental in ensuring the reliability and efficiency of our Diesel locomotives by providing top-tier field support. Day-to-day, you&rsquo;ll work closely with teams across the business (including maintenance, operations, and quality assurance), tackling technical challenges and ensuring adherence to quality, cost, and delivery commitments, and much more.</p>
<p>We&rsquo;ll look to you for:</p>
<ul><li>Contributing to continuous improvement initiatives to enhance maintenance procedures and outcomes,</li>
<li>Providing technical support and guidance on maintenance operations for Diesel locomotives,</li>
<li>Ensuring compliance with all safety, quality, and regulatory standards during field support activities,</li>
<li>Collaborating with the Engineering Manager to plan and prioritize maintenance tasks,</li>
<li>Diagnosing complex technical issues and proposing effective solutions,</li>
<li>Liaising with clients to understand their needs and ensuring customer satisfaction,</li>
<li>Preparing and presenting detailed reports on field activities and project progress,</li>
<li>Training and mentoring junior staff in maintenance best practices and company standards,</li>
<li>Managing spare parts inventory and ensuring the availability of necessary resources for maintenance tasks</li></ul><br>
<p><br>
<b>All about you</b></p>
<p>We value passion and attitude over experience. That&rsquo;s why we don&rsquo;t expect you to have every single skill. Instead, we&rsquo;ve listed some that we think will help you succeed and grow in this role:</p>
<ul><li>Degree in Mechanical, Electrical, or Industrial Engineering,</li>
<li>Experience or understanding of diesel locomotive maintenance and field support,</li>
<li>Knowledge of engineering principles and best practices in the railway industry,</li>
<li>Familiarity with quality, cost, and delivery (QCD) frameworks,</li>
<li>Resilience and adaptability in a dynamic work environment,</li>
<li>Continuous learning mindset to keep up with industry advancements,</li>
<li>Ability to work effectively in a team and independently,</li>
<li>Strong organizational and project management skills</li>
</ul>
<p><b>Things you&rsquo;ll enjoy</b></p>
<p>Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:</p>
<ul><li>Progress towards becoming a leader in the field of engineering support services,</li>
<li>Steer your career in whatever direction you choose across functions and countries,</li>
<li>Collaborate with transverse teams and helpful colleagues</li></ul><br>
<p></p>
<p>You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!</p><br>
<p></p>
<p><b>Important to note</b></p>
<p>As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone.</p><br>
<p><br>
<b>Job Segment: </b>Project Manager, Quality Assurance, Technical Support, Technology</p></div>

Field Support Engineer

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for a highly skilled <b>Field Engineer (ICT, Airport) - Saudi National</b> to join our team and support the installation, testing, and commissioning of ICT infrastructure systems within the King Salman International Airport (KSIA) airfield project.</p><p></p><p>
The ideal candidate will have 8 years experience and demonstrate hands-on experience with airport-related ICT systems, including communication networks, data infrastructure, and security systems, ensuring seamless integration and operational readiness.</p><p></p><p><b>
What You&rsquo;ll Be Doing:</b></p><ul><li>
Supervise and support the installation of ICT systems such as fiber optic networks, data cabling, CCTV, access control, PA systems, and network hardware.</li><li>
Coordinate field activities with subcontractors and vendors to ensure compliance with design specifications and project requirements.</li><li>
Assist in the testing, troubleshooting, and commissioning of ICT systems, ensuring functionality, reliability, and integration with other airport systems.</li><li>
Prepare test plans, execute system verification procedures, and document results.</li><li>
Serve as the technical point of contact on-site for ICT-related queries and issues.</li><li>
Coordinate with design engineers, QA/QC teams, and contractors to resolve technical challenges and ensure quality standards.</li><li>
Support integration activities with BMS, SCADA, and airport operational systems.</li><li>
Maintain accurate records of installation progress, test results, and issue logs.</li><li>
Prepare daily reports, punch lists, and as-built documentation for submission to project management.</li><li>
Ensure all ICT installation and testing activities comply with HSE protocols and project safety standards.</li><li>
Participate in safety meetings and risk assessments related to ICT works.</li></ul><p></p><p><b>
What Required Skills You&rsquo;ll Bring:</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Telecommunications, Computer Engineering, or related field.</li><li>
Minimum 8 years of hands-on experience in ICT field engineering, preferably within airport, aviation, or large infrastructure projects.</li><li>
Strong knowledge of data communication systems, fiber optics, network equipment, and security systems.</li><li>
Familiarity with ICT standards, cabling codes, and testing tools (OTDR, cable testers, network analyzers).</li><li>
Experience with ICT system integration in complex environments.</li><li>
Proficient in reading technical drawings, schematics, and installation manuals.</li><li>
Good communication and coordination skills.</li><li>
Experience with airport ICT systems, including operational and safety-critical networks.</li><li>
Knowledge of SCADA, BMS integration, and network security protocols.</li><li>
Certifications such as CCNA, CompTIA Network+, or equivalent.</li><li>
Familiarity with project management and documentation software.</li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Field Engineer (ICT, Airport) - Saudi National

Advansys ME

<b>Job Summary:</b><br>
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
Requirements
<br><br>
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
<b>Technical Skills:</b><br>
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
<b>Certifications and Standard Knowledge:</b><br>
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>


L1 Support And Operations Enginner

L1 Support And Operations Engineer- Saudi Only

Advansys

<b>Job Summary:</b><br>
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
<b>Technical Skills:</b><br>
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
<b>Certifications and Standard Knowledge:</b><br>
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>


L1 Support and Operations Engineer- Saudi Only

Rapiscan Systems

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology&mdash;or multiple X-ray technologies&mdash;to address each customer&rsquo;s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence
 <strong>
  .
  <br/>
  <br/>
 </strong>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 This role provides highly visible customer support through the performance of on-site service, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customers on administrative and technical matters for assigned projects. Interprets customer needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This position may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
 <br/>
 <br/>
 This role is to provide Cargo Vehicle Inspection (CVI) equipment field service engineering support to delivered cargo systems. [M60, P60, ZBV]
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Carrying out the basic repairs, and maintenance, as necessary elements of the cargo systems (CVI)
  </li>
  <li>
   Local POC for technical issues covering regional systems
  </li>
  <li>
   Performing general maintenance, fitting, Troubleshooting and fault finding on CVI systems &amp; subsystems.
  </li>
  <li>
   Support Mercedes vehicle service needs, Oil &amp; lubricant changes, Filters, etc.
  </li>
  <li>
   Organise scheduled maintenance and repairs of the cargo systems [M60 &amp; P60]
  </li>
  <li>
   Providing oral and written responses to requests for 3 rd line technical requests from the site of operations to either site engineers, customer reps
  </li>
  <li>
   Providing defect liability or post-acceptance support for CVI equipment.
  </li>
  <li>
   Completing technical documentation including service reports, engineering change requests &amp; inputting service data to a simple functional database.
  </li>
  <li>
   Responsible for ensuring that all issued equipment, including Vehicles, Spares, Consumables, Tools and/or Test equipment, are maintained in a suitable and safe condition.
  </li>
  <li>
   Deal respectfully, with customers, operators, and their related staff, in a manner sensitive to the cultural or language differences that may occur.
  </li>
  <li>
   Working in a safe manner, in accordance with issued H&amp;S instructions.
  </li>
  <li>
   Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork.
  </li>
  <li>
   Demonstrate behaviour consistent with the company&rsquo;s Code of Ethics and Conduct.
  </li>
  <li>
   It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
  </li>
  <li>
   Duties may be modified or assigned at any time to meet the needs of the business.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience supporting a complex technical product, containing, Engine, drives, PLC, transmitters &amp; receivers, electrical systems, IT elements, electrical generators etc.
  </li>
  <li>
   Mercedes truck experience an advantage
  </li>
  <li>
   &lsquo;Can- do&rsquo; approach, with an ability to complete a task, sometimes with limited access to resources.
  </li>
  <li>
   Able to work with limited daily supervision
  </li>
  <li>
   Ability to communicate technical issues, clearly, both verbally, and in writing.
  </li>
  <li>
   BTEC, C&amp;G or HNC or similar qualification in an engineering discipline
  </li>
  <li>
   Knowledge of hydraulic, electrical, and electro/ mechanical system.
  </li>
  <li>
   Knowledge of IT Networking solutions, CCNP or Similar.
  </li>
  <li>
   Knowledge of integrated it systems including PLC, HV systems and/or radar .
  </li>
 </ul>
</div>


Field Service Engineer - Saudi

SPX Flow

<div><div><p>Field Service Engineer</p>
<p><b>
SPX FLOW &ndash; globally and locally:</b></p><br>
<p>
SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.
</p><p>As a world leader in sustainable solutions, we&rsquo;ve launched projects at our facilities to save energy and reduce waste, and we engineer efficiency into our products and technologies to help our customers do the same. We currently hold more than 550 patents worldwide, and roughly 44% of them are related to sustainability and clean technology</p><div><br>
<b>
About the role:</b></div><div><br>
The Field Service Engineer is responsible for providing professional in-field support by performing health evaluations, installation &amp; startup services, product training, warranty support, periodic maintenance, and repairs of mixing equipment. This is a customer-facing position and requires strong communication (verbal and written) and presentation skills along with a commitment to service excellence. The Field Service Engineer is responsible for following company and customer specifications and procedures, including site safety requirements, with minimal supervision. This role must frequently interact with internal and external customers to troubleshoot and resolve product and system issues.</div><br>
<div></div>
<div><b>
About your responsibilities at SPX FLOW</b></div>
<ul>
<li>Travel to customer sites to perform health evaluations, installation &amp; startup services, product training, warranty support, periodic maintenance, and in-field repairs of mixing equipment.</li>
<li>Prepare written reports, including detailed summary of services performed, recommendation follow-up activities, and any opportunities identified (ie: equipment requiring maintenance or repair, lack of spares for critical equipment, etc.).
</li><li>Read assembly specifications, such as charts, blueprints, schematic diagrams, and engineering specifications to troubleshoot, test, and repair equipment at customer sites.
</li><li>Offer the customer opportunities to improve equipment performance, including suggestions for replacement mixers, spare parts, and master service agreements.
</li><li>Ensure repaired products meet technical specifications and perform diagnostic tests to confirm proper functionality of repaired equipment.</li>
<li>Operate forklifts, overhead cranes, and other machinery.</li>
<li>Supervise, advise, and train customer&rsquo;s personnel on correct installation, commissioning, and maintenance of mixing equipment.</li>
<li>Travel up to 75% of the time to customer sites or service centers, sometimes this will require traveling on short notice, for extended periods to meet customer or organization needs. Occasional travel for up to 3 weeks and weekends or holidays may be required.
</li><li>Responsible for making own arrangements for travel and allocating all associated expenses.</li>
<li>Respond to customer questions regarding operation and malfunction of mixing equipment, provide telephone support for start-up or troubleshooting when necessary.</li>
<li>Advise Product Management of Voice of the Customer (VOC) and/or recurring component failures.</li>
<li>Maintain an unwavering commitment to safety policies and procedures.</li>
<li>Maintain work area in a clean, safe, and orderly manner.</li>
<li>Perform all tasks in accordance with business conduct guidelines.</li>
<li>Other job tasks and duties as needed and assigned to support the business development and production goals of the company.</li></ul><br>
<div></div>
<p><b>
About you</b><br>
<b>PERSONAL SKILLS &amp; ABILITIES</b></p>
<ul>
<li>Strong influencing, communication and leadership skills: able to motivate and inspire a team towards the correct solutions using coaching, mentoring and guidance</li>
<li>Drive for results. Sets tough and achievable deadlines and drives teams to success</li>
<li>Responsiveness to problems, aligns the right skill quickly to the problem and can shift gears to deal with difficult situations</li>
<li>Desire and ability to explain complex technical issues to developing engineers and engineering teams, mentoring these engineers to achievements matching their abilities</li>
<li>Problem solving skills: able to consider alternative solutions to problems, respect opinions and with facts in hand, form timely, collective and collaborative decisions ensuring all associated risks are considered and monitored</li>
<li>Approachable and helpful attitude to all areas of the business. Has an appreciation of the pressures experienced by all functional areas and can quickly adapt behavior to support these functions</li>
<li>Proactive and responsive to problems with a positive attitude to the work and the business</li>
<li>Understands different engineering organization models and how they can be efficiently applied within the organization</li>
<li>Preferably experience in measurement control and regulation technology</li>
<li>First experiences with IoT
</li><li>Must understand BOM management</li></ul><br>
<div></div>
<p><b>
EDUCATION AND EXPERIENCE</b></p>
<ul>
<li>Must be highly mechanically inclined.
</li><li>Must have own set of hand tools; specialty tools will be provided.
</li><li>Experience with repair and maintenance of industrial gearboxes or rotating equipment is required.
</li><li>Overhead crane and rigging experience is required.
</li><li>Ability to read and interpret maintenance and repair manuals and manufacturing drawings.
</li><li>Strong analytical reasoning and problem-solving skills.
</li><li>Strong organizational skills with the ability to follow processes and procedures.
</li><li>Proficiency in Microsoft Office Suite and SAP is preferred.
</li><li>Excellent customer service skills and experience working directly with customers.
</li><li>Strong communication skills to effectively interact with internal and external customers.
</li><li>Ability to work independently and as a member of a team.
</li><li>Occasional travel outside the assigned service region or country may be required.
</li><li>Home residence within 75 kilometers of a major airport is preferred.
</li><li>A valid driver&rsquo;s license and passport are required.
</li><li>Safety certification(s) is an advantage.
</li><li>Education and experience requirements:
</li><li>High school diploma and 5+ years of hands-on experience as a service engineer working on industrial equipment (highly preferred), or</li>
<li>Technical degree and 3+ years of hands-on experience as a service engineer working on industrial equipment.</li></ul><br>
<div></div>
<p><b>
About the company</b><b> globally</b><br>
<br>
At SPX FLOW, sustainability is more than a buzzword. It&rsquo;s a way forward. We improve the world through innovative, sustainable solutions.</p>
<p>
Check out our sustainable solutions here: here<br>
<br>
We put people first, creating opportunities for everyone, and we give back to our communities too. Our team members are what make SPX FLOW special.<br>
<br>
<b>Next steps?</b></p>
<p>
Does it sound as your next job? Be our solution in the making and apply now!<br>
<br>
<i>If you feel that you would like to know more information or ask additional questions, please feel free to contact our Recruitment Team. Contact person details: wiktor.dabrowski@spxflow.com</i>.</p></div></div>

Field Service Engineer

Explore 2081+ Field support engineer in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.