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field support it engineer

Convivo Technologies

Position : Field Support IT EngineerLocation : Abu Dhabi, UAEReports : Operation Manager &ndash; Abu DhabiJob descriptionWe are seeking a skilled and proactive IT Field Engineer to join our team. The ideal candidate will be responsible for providing on-site installations and technical support to our clients, commissioning systems, resolving technical issues, and ensuring smooth operation of IT infrastructure systems. This role requires frequent travel across various offices and construction sites in the UAE, working closely with project managers, engineers, contractors, and clients to meet their IT infrastructure needs. The IT Field Engineer will be expected to deliver timely, efficient and high-quality solutions, ensuring adherence to project timelines and quality standards.Key Responsibilities:<ul><li>Install, configure and provide on-site technical support for hardware, software, and network-related issues.</li><li>Set up and maintain computer systems, printers, peripherals, and other IT equipment.</li><li>Diagnose and resolve technical incidents, escalate complex issues to relevant teams or vendors when necessary.</li><li>Respond promptly to project and service requests, ensuring high level of customer satisfaction.</li><li>Track and document all support activities, including resolutions, in the ticketing system.</li><li>Collaborate with internal teams to identify recurring issues and recommend solutions for system performance improvements.</li><li>Perform hardware and software upgrades while ensuring minimal disruption to client operations.</li><li>Provide training and guidance to end-users on the use of IT systems and applications.</li><li>Stay updated on the latest technologies, trends, and best practices in IT support to continuously enhance skills.</li><li>Ensure adhere to company policies, procedures, and security standards to maintain a secure and efficient IT environment.</li></ul>Requirement:<ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (preferred).</li><li>Minimum of 3 years of proven experience as an IT Support Engineer or similar role, with a focus on field support in UAE.</li><li>Relevant certifications (e.g. Microsoft, Cisco, CompTIA etc.) are desirable.</li><li>Knowledge of CCTV, Access Control or other ELV systems is a plus.</li><li>Hands-on experience troubleshooting hardware components such as desktops, laptops, printers, and mobile devices.</li><li>Familiarity with ITIL best practices for incident, problem, and change management.</li><li>Customer-focused attitude with a passion for delivering high-quality support services.</li><li>Ability to work independently and as part of a team, with a strong sense of accountability and ownership.</li><li>A valid driver's license and willingness to travel to client sites across the UAE as required.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Are you available for immediate join ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>UAE: 3 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li><li>Cisco or Microsoft Certification (Preferred)</li></ul>

Field Support IT Engineer.

Marcap

<div>
 Marine Capabilities (Marcap) LLC is seeking a skilled IT Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the seamless operation of IT systems and networks within the organization.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email
 </li>
 <li>
 Ensure optimal performance of computer systems and maximize user productivity
 </li>
 <li>
 Install and configure computer hardware, operating systems, and software applications
 </li>
 <li>
 Monitor and maintain IT infrastructure, including computer systems and networks
 </li>
 <li>
 Demonstrate proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint)
 </li>
 <li>
 Assess technical issues and determine the most effective solutions based on available information
 </li>
 <li>
 Perform remote troubleshooting using diagnostic tools and techniques
 </li>
 <li>
 Escalate unresolved issues to higher-level support teams as necessary
 </li>
 <li>
 Provide timely and accurate updates on the status of IT support tickets
 </li>
 <li>
 Document incidents, resolutions, and system events in detailed logs
 </li>
 <li>
 Follow up on open tickets and ensure all updates are properly recorded
 </li>
 <li>
 Maintain scheduled backups and ensure secure storage of backup
 
 
 </li>
 </ul>
 If you are a proactive IT professional with a passion for solving technical challenges and supporting users, we encourage you to apply!
 
 
 
 Requirements
 
 
 
 Bachelor's degree in Information Technology, Computer Science, or a related field
 
 
 Minimum of 3 years' experience in a similar IT support role within the UAE
 
 
 Proven experience as an IT Support Engineer or similar role
 
 
 Strong knowledge of computer systems, networks, and software applications
 
 
 Experience with troubleshooting hardware and software issues
 
 
 Familiarity with IT security best practices and standards
 
 
 Excellent communication and customer service skills
 
 
 Ability to work independently and manage multiple tasks effectively
 
 
 Relevant technical certifications (e.g., CompTIA, Cisco) are a plus
 
 
 Willingness to learn and adapt to new technologies
</div>

IT Support Engineer

DICETEK LLC

<div>Job Description: L2 Support Engineer &ndash; Banking Application
Job Title: Application Support Engineer-L2
Location: [Abu Dhabi]
Experience: 6&ndash;9 years of experience in Java application support or development.
Job Overview:
The L2 Support Engineer will provide second-level technical support for bank&rsquo;s IT systems, applications, and infrastructure. This role serves as an escalation point for issues unresolved by L1 support, ensuring minimal disruption to banking operations, customer-facing services, and internal processes. The L2 Support Engineer will troubleshoot complex technical issues, collaborate with L3 engineers and vendors when needed, and maintain a high standard of service in a fast-paced, regulated environment.
Key Responsibilities:
1. Incident Resolution:<ul><li>Handle escalated tickets from L1 support related to banking applications, systems, and hardware. Handle L2 tickets assigned in BMC Remedy.</li><li>Diagnose and resolve technical issues involving core banking systems (e.g., transaction processing, account management), online banking and onboarding platforms.</li><li>Perform root cause analysis (RCA) for recurring issues and implement preventive measures.</li><li>Ensure quick turnaround on incident resolution and timely communication to stakeholders as per SLA.</li></ul>
2. Production deployment<ul><li>Participate in incident management, change management, and release deployment activities in a production environment.</li></ul>
3. System Maintenance:<ul><li>Monitor and maintain banking IT infrastructure, including servers, databases, and networks, to ensure uptime and performance.</li><li>Manage updates, patches, and configurations for banking software and tools.</li></ul>
4. Customer and Employee Support:<ul><li>Provide advanced technical assistance to bank employees and resolve issues impacting customer-facing services (e.g., mobile banking apps, teller systems).</li><li>Communicate effectively with stakeholders, offering clear updates on issue resolution timelines and workarounds.</li><li>Participate in 24x7 on-call rotation and weekend support as required.</li></ul>
5. Collaboration and Escalation:<ul><li>Work closely with L3 support, development teams, and third-party vendors to resolve critical incidents outside L2 scope.</li><li>Document and escalate unresolved issues with detailed analysis to higher support tiers or external partners.</li></ul>
6. Compliance and Security:<ul><li>Ensure all support activities comply with banking regulations and internal security policies.</li><li>Assist in troubleshooting security incidents, such as unauthorized access or system vulnerabilities, in coordination with the cybersecurity team.</li></ul>
7. Reporting and Documentation:<ul><li>Maintain accurate records of incidents, resolutions, and system changes in the IT service management (ITSM) tool (Jira).</li><li>Generate daily/weekly reports on system performance, incident trends, and resolution metrics for management review.</li></ul>
8. Process Improvement:<ul><li>Identify opportunities to enhance support processes, reduce ticket resolution time, and improve system reliability.</li><li>Contribute to the development of knowledge base articles and training materials for L1 support teams.</li><li>Analyze logs and exceptions to identify root causes.</li><li>Write RCA for production issue.</li><li>Collaborate with development, QA, and infrastructure teams for issue resolution and deployments.</li></ul>
Education Qualifications:
1. Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Experience:
<ul><li>Prior experience in banking or financial services environment is highly preferred.</li><li>Technical Skills:</li></ul>
Proficiency in troubleshooting Windows/Linux operating systems, ORACLE, SQL databases, and network protocols (TCP/IP, DNS, VPN).
2. Experience with ITSM tools (e.g., Remedy, ServiceNow) and monitoring tools (e.g., Dynatrace, Splunk).
3. Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.
4. Soft Skills:<ul><li>Strong problem-solving and analytical skills.</li><li>Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.</li><li>Ability to work under pressure and manage multiple priorities in a time-sensitive environment.</li></ul>
5. Proactive approach to identifying and resolving potential system issues before they impact operations.
Certification:
1. Certifications in cloud architecture (AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, etc.)
2. TOGAF, Zachman, or other enterprise architecture certifications.
3. Experience with Agile methodologies (Scrum, Kanban, SAFe).</div>

Production Support Delivery Lead

ADAMZ IT SOLUTIONS

HIRING ELV TECHNICAL SUPERVISOR FOR IT COMPANY IN ABU DHABI<ul><li>5+ years experience as ELV Technician and Supervisor in UAE</li><li>Excellent knowledge in all ELV system installation, repair and maintenance</li><li>Must know CCTV installation and configuration, access Control, biometric, Gate barriers, alarm system, Master clock, Fibre optics, cabling, and networking.</li><li>Must be familiar with ADMCC standards and regulations</li><li>An ADMCC Technician/Engineer license is a plus.</li><li>A valid UAE driving license is a mandatory</li><li>Excellent communication skills in English</li><li>Minimum diploma in IT or a related field</li><li>All certificates must be attested</li><li>Candidates with own visa preferred</li><li>Salary from AED 3000 per month</li><li>Full time ; Permanent</li><li>Job Location : Musaffah, Abu Dhabi</li></ul>If interested, plz send your CV to adamzitsrecruitment@gmail.com or +971 52 652 1362 via whatsapp.Job Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>What are the ELV systems and services you specialize in?</li><li>Do you have an ADMCC Technician/Engineer license? </li></ul>Experience:<ul><li>Technical: 5 years (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

ELV Technical Supervisor

<div>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
This Position reports to:
Field Service Manager<div> 
The Field service coordinator plays a pivotal role in ensuring the smooth execution of field service operations. This position involves coordinating with Service Managers and team leaders for scheduling, dispatching, and supporting field engineers, maintaining communication with clients, and managing service logistics to ensure timely and high-quality service delivery. It also ensures it complies with ABB's and customer's standards, procedures, and policies.
The work model for the role is: Onsite/Hybrid 
 
This role is contributing to the Motion Business Area based in Abu Dhabi UAE.
Your Role:
Planning &amp; Scheduling: Coordinates service orders and engineer schedules with Service Managers and team leaders, participates in planning meetings, and uses ABB&rsquo;s planning software.
Client &amp; Operational Support: Liaises with clients to confirm appointments, ensures timely submission of service reports and expenses, and manages tools, PPE, and gate passes.
 Documentation &amp; Compliance: Maintains monthly utilization records, competency and certification databases, and documentation related to HSE and third-party training.
Inventory &amp; Logistics: Oversees capex tools, PPE stock, warranty materials, and spare parts tracking, including RCA; coordinates transportation and on-site logistics.
 Administrative Duties: Prepares Arabic letters and completes required forms for operational needs.
What it takes to Run what runs the world<ul><li>
Bachelor&rsquo;s degree in any discipline.</li><li>
Min 0-3 years&rsquo; experience as a field service coordinator preferably</li><li>
Excellent communication and interpersonal skills, highly organized, proactive with the ability to engage effectively with diverse stakeholders.</li><li>
Proven ability to work collaboratively in a team-oriented environment.</li></ul>
What's in it for you? 
 
We want you to bring your full self to work&mdash;your ideas, your energy, your ambition. You&rsquo;ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. 
 
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. 
 
Run What Runs the World. 
 
#ABBCareers 
 
#RunwithABB 
 
#Runwhatrunstheworld</div>
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</div>

Field Service Coordinator (Emirati Talent)

CMETS Energy Solutions LLC

Job SummaryWe are seeking a highly motivated Software Engineer to join our Instrumentation &amp; Automation Systems (IAS) Division. The ideal candidate will design and implement AI-driven and automation solutions that enhance industrial efficiency, predictive maintenance, and digital transformation across energy projects. In addition, the role will support IT &amp; Admin functions, ensuring smooth operation, security, and optimization of company systems, networks, and digital infrastructure.Key ResponsibilitiesAI &amp; Automation:<ul><li>Lead the full lifecycle of automation projects (RPA, intelligent automation) &mdash; from discovery and design through implementation and optimization.</li><li>Design and implement AI/ML models for system monitoring, predictive analysis, system simulations, incident response, and resource allocation.</li><li>Integrate AI solutions with cloud platforms (AWS, Azure) and on-premises systems for seamless operation.</li><li>Develop and maintain APIs to enable AI model integration with enterprise applications and databases.</li><li>Ensure all AI and automation data pipelines adhere to strict security, data governance, and compliance standards.</li><li>Perform system administration and maintenance of deployed AI solutions and automation platforms.</li><li>Collaborate closely with the IAS team to align AI solutions with project and client requirements.</li></ul>IT &amp; Admin Support:<ul><li>Manage installation, configuration, and maintenance of company servers, routers, and networking equipment.</li><li>Provide IT support for hardware, software, and user-related issues across departments.</li><li>Ensure data security, system backups, and user access management are maintained.</li><li>Oversee license renewals, antivirus updates, and IT asset tracking.</li><li>Coordinate with vendors for procurement, repair, or upgrade of IT infrastructure.</li><li>Support the Admin team in managing digital tools, office systems, and communication platforms.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Artificial Intelligence, Information Technology, Data Science, or a related field.</li><li>3&ndash;6 years of relevant experience in AI/ML model development, IT systems, and automation projects.</li><li>Hands-on experience with Python, TensorFlow, PyTorch, OpenCV, or scikit-learn.</li><li>Familiarity with RPA tools (UiPath, Power Automate, Blue Prism) and API integration.</li><li>Good understanding of networking, system security, and cloud infrastructure (AWS, Azure, GCP).</li><li>Experience with containerization (Docker/Kubernetes) preferred.</li><li>Strong analytical and troubleshooting skills with the ability to work across technical and administrative functions.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Health insurance and leave benefits as per UAE labor law.</li><li>Opportunity to work on cutting-edge AI and industrial automation projects.</li><li>Exposure to IT systems management and cross-functional collaboration.</li><li>Continuous learning and career growth within the CMETS Group.</li></ul>Job Types: Full-time, Permanent

Software Engineer

XAD Technologies

A leading contracting company in UAE specializes in Innovative Solutions and services in Telecommunication &amp; IT Networks, Security Solutions, Managed Services and Outsource Solutions is looking to recruit QA/QC Engineer Civil to work in UAE.Job Purpose The QA/QC Engineer (Civil) will be responsible for ensuring quality standards across all phases of building construction projects&mdash;from substructure works through handover. This role requires a strong background in UAE building projects, excellent knowledge of QA/QC systems, and the ability to coordinate with consultants, subcontractors, and third-party laboratories to achieve compliance with project specifications, standards, and regulatory requirements.Key Responsibilities:<ul><li>Implement and oversee quality assurance and quality control procedures throughout all construction stages (substructure, PT slabs, waterproofing, fa&ccedil;ade, interior and exterior finishes).</li><li>Prepare, review, and update Method Statements, Inspection &amp; Test Plans (ITPs), and checklists.</li><li>Manage material submissions and approvals in line with project requirements.</li><li>Raise and review Work Inspection Requests (WIRs) and Material Inspection Requests (MIRs).</li><li>Coordinate with third-party laboratories for testing and verification.</li><li>Maintain and monitor concrete pour cards to ensure quality compliance.</li><li>Raise and close out internal NCRs and support consultants in closing NCRs.</li><li>Conduct factory visits to inspect quality of materials under production when required.</li><li>Liaise with subcontractors, construction (Civil &amp; MEP) teams, and consultants to ensure all QA/QC processes are followed.</li><li>Handle internal and external quality audits, ensuring full compliance with ISO and company standards.</li><li>Develop and implement Project Quality Plans (PQP), QA/QC policies, and procedures.</li><li>Carry out periodic site visits and inspections to verify compliance with QA/QC standards.</li><li>Bachelor&rsquo;s Degree in Civil Engineering or related field.</li><li>Minimum 7 years of experience in the UAE (at least 5 years in mid/high-rise building projects).</li><li>Strong technical knowledge across the full project lifecycle&mdash;from substructure to handover.</li><li>Proficiency in preparing Method Statements, ITPs, PQPs, checklists, and QA/QC procedures.</li><li>Experience in coordinating with consultants, subcontractors, and third-party laboratories.</li><li>Familiarity with concrete quality control, material inspections, NCR management, and audits.</li><li>Excellent knowledge of UAE construction standards and quality regulations.</li><li>Strong communication and coordination skills.</li></ul>We offer competitive salary, candidates interested to work with us in UAE may forward their updated CV to recruitmentxtnrshj@gmail.comJob Type: Full-timePay: AED4,000.00 - AED6,000.00 per month

QA/QC Engineer-Civil

Explore 1660+ Field support it engineer in Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi United Arab Emirates this November. Find roles across top companies and apply now to boost your career.