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field support it engineer

Convivo Technologies

<p><b>Position : Field Support IT Engineer</b></p><p><b>Location : Abu Dhabi, UAE</b></p><p><b>Reports : Operation Manager &ndash; Abu Dhabi</b></p><p><b>Job</b> <b>description</b></p><p>We are seeking a skilled and proactive IT Field Engineer to join our team. The ideal candidate will be responsible for providing on-site installations and technical support to our clients, commissioning systems, resolving technical issues, and ensuring smooth operation of IT infrastructure systems. This role requires frequent travel across various offices and construction sites in the UAE, working closely with project managers, engineers, contractors, and clients to meet their IT infrastructure needs. The IT Field Engineer will be expected to deliver timely, efficient and high-quality solutions, ensuring adherence to project timelines and quality standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Install, configure and provide on-site technical support for hardware, software, and network-related issues.</li><li>Set up and maintain computer systems, printers, peripherals, and other IT equipment.</li><li>Diagnose and resolve technical incidents, escalate complex issues to relevant teams or vendors when necessary.</li><li>Respond promptly to project and service requests, ensuring high level of customer satisfaction.</li><li>Track and document all support activities, including resolutions, in the ticketing system.</li><li>Collaborate with internal teams to identify recurring issues and recommend solutions for system performance improvements.</li><li>Perform hardware and software upgrades while ensuring minimal disruption to client operations.</li><li>Provide training and guidance to end-users on the use of IT systems and applications.</li><li>Stay updated on the latest technologies, trends, and best practices in IT support to continuously enhance skills.</li><li>Ensure adhere to company policies, procedures, and security standards to maintain a secure and efficient IT environment.</li></ul><p><b>Requirement:</b></p><ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (preferred).</li><li>Minimum of 3 years of proven experience as an IT Support Engineer or similar role, with a focus on field support in UAE.</li><li>Relevant certifications (e.g. Microsoft, Cisco, CompTIA etc.) are desirable.</li><li>Knowledge of CCTV, Access Control or other ELV systems is a plus.</li><li>Hands-on experience troubleshooting hardware components such as desktops, laptops, printers, and mobile devices.</li><li>Familiarity with ITIL best practices for incident, problem, and change management.</li><li>Customer-focused attitude with a passion for delivering high-quality support services.</li><li>Ability to work independently and as part of a team, with a strong sense of accountability and ownership.</li><li>A valid driver's license and willingness to travel to client sites across the UAE as required.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you available for immediate join ?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>UAE: 3 years (Required)</li></ul><p>License/Certification:</p><ul><li>UAE Driving License (Preferred)</li><li>Cisco or Microsoft Certification (Preferred)</li></ul>

Field Support IT Engineer.

Marcap

<div>
 Marine Capabilities (Marcap) LLC is seeking a skilled IT Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the seamless operation of IT systems and networks within the organization.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email
  </li>
  <li>
   Ensure optimal performance of computer systems and maximize user productivity
  </li>
  <li>
   Install and configure computer hardware, operating systems, and software applications
  </li>
  <li>
   Monitor and maintain IT infrastructure, including computer systems and networks
  </li>
  <li>
   Demonstrate proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint)
  </li>
  <li>
   Assess technical issues and determine the most effective solutions based on available information
  </li>
  <li>
   Perform remote troubleshooting using diagnostic tools and techniques
  </li>
  <li>
   Escalate unresolved issues to higher-level support teams as necessary
  </li>
  <li>
   Provide timely and accurate updates on the status of IT support tickets
  </li>
  <li>
   Document incidents, resolutions, and system events in detailed logs
  </li>
  <li>
   Follow up on open tickets and ensure all updates are properly recorded
  </li>
  <li>
   Maintain scheduled backups and ensure secure storage of backup
   <br/>
   <br/>
  </li>
 </ul>
 If you are a proactive IT professional with a passion for solving technical challenges and supporting users, we encourage you to apply!
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Bachelor's degree in Information Technology, Computer Science, or a related field
 <br/>
 <br/>
 Minimum of 3 years' experience in a similar IT support role within the UAE
 <br/>
 <br/>
 Proven experience as an IT Support Engineer or similar role
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 Strong knowledge of computer systems, networks, and software applications
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 <br/>
 Experience with troubleshooting hardware and software issues
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 <br/>
 Familiarity with IT security best practices and standards
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 <br/>
 Excellent communication and customer service skills
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 Ability to work independently and manage multiple tasks effectively
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 <br/>
 Relevant technical certifications (e.g., CompTIA, Cisco) are a plus
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 Willingness to learn and adapt to new technologies
</div>


IT Support Engineer

DICETEK LLC

<p></p><div><p><b>Job Description: L2 Support Engineer &ndash; Banking Application</b></p><p>
</p><p><b>Job Title</b>: Application Support Engineer-L2
</p><p><b>Location</b>: [Abu Dhabi]
</p><p><b>Experience</b>: 6&ndash;9 years of experience in Java application support or development.</p><p>
</p><p><b>Job Overview:</b></p><p><b>
</b>The L2 Support Engineer will provide second-level technical support for bank&rsquo;s IT systems, applications, and infrastructure. This role serves as an escalation point for issues unresolved by L1 support, ensuring minimal disruption to banking operations, customer-facing services, and internal processes. The L2 Support Engineer will troubleshoot complex technical issues, collaborate with L3 engineers and vendors when needed, and maintain a high standard of service in a fast-paced, regulated environment.</p><p>
</p><p><b>Key Responsibilities:</b></p><p>
1. Incident Resolution:</p><ul><li>Handle escalated tickets from L1 support related to banking applications, systems, and hardware. Handle L2 tickets assigned in BMC Remedy.</li><li>Diagnose and resolve technical issues involving core banking systems (e.g., transaction processing, account management), online banking and onboarding platforms.</li><li>Perform root cause analysis (RCA) for recurring issues and implement preventive measures.</li><li>Ensure quick turnaround on incident resolution and timely communication to stakeholders as per SLA.</li></ul><p>
2. Production deployment</p><ul><li>Participate in incident management, change management, and release deployment activities in a production environment.</li></ul><p>
3. System Maintenance:</p><ul><li>Monitor and maintain banking IT infrastructure, including servers, databases, and networks, to ensure uptime and performance.</li><li>Manage updates, patches, and configurations for banking software and tools.</li></ul><p>
4. Customer and Employee Support:</p><ul><li>Provide advanced technical assistance to bank employees and resolve issues impacting customer-facing services (e.g., mobile banking apps, teller systems).</li><li>Communicate effectively with stakeholders, offering clear updates on issue resolution timelines and workarounds.</li><li>Participate in 24x7 on-call rotation and weekend support as required.</li></ul><p>
5. Collaboration and Escalation:</p><ul><li>Work closely with L3 support, development teams, and third-party vendors to resolve critical incidents outside L2 scope.</li><li>Document and escalate unresolved issues with detailed analysis to higher support tiers or external partners.</li></ul><p>
6. Compliance and Security:</p><ul><li>Ensure all support activities comply with banking regulations and internal security policies.</li><li>Assist in troubleshooting security incidents, such as unauthorized access or system vulnerabilities, in coordination with the cybersecurity team.</li></ul><p>
7. Reporting and Documentation:</p><ul><li>Maintain accurate records of incidents, resolutions, and system changes in the IT service management (ITSM) tool (Jira).</li><li>Generate daily/weekly reports on system performance, incident trends, and resolution metrics for management review.</li></ul><p>
8. Process Improvement:</p><ul><li>Identify opportunities to enhance support processes, reduce ticket resolution time, and improve system reliability.</li><li>Contribute to the development of knowledge base articles and training materials for L1 support teams.</li><li>Analyze logs and exceptions to identify root causes.</li><li>Write RCA for production issue.</li><li>Collaborate with development, QA, and infrastructure teams for issue resolution and deployments.</li></ul><p>
</p><p><b>Education Qualifications:</b></p><p>
1. Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).</p><p>
Experience:
</p><ul><li>Prior experience in banking or financial services environment is highly preferred.</li><li>Technical Skills:</li></ul><p>
Proficiency in troubleshooting Windows/Linux operating systems, ORACLE, SQL databases, and network protocols (TCP/IP, DNS, VPN).</p><p>
</p><p>2. Experience with ITSM tools (e.g., Remedy, ServiceNow) and monitoring tools (e.g., Dynatrace, Splunk).</p><p>
3. Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.</p><p>
4. Soft Skills:</p><ul><li>Strong problem-solving and analytical skills.</li><li>Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.</li><li>Ability to work under pressure and manage multiple priorities in a time-sensitive environment.</li></ul><p>
5. Proactive approach to identifying and resolving potential system issues before they impact operations.</p><p>
</p><p><b>Certification:
</b></p><p>1. Certifications in cloud architecture (AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, etc.)
</p><p>2. TOGAF, Zachman, or other enterprise architecture certifications.
</p><p>3. Experience with Agile methodologies (Scrum, Kanban, SAFe).</p></div><p></p>

Production Support Delivery Lead

z2a systems

<p><b>IT Support and IT Sales Engineer</b></p><p>Triforce Computer Systems &ndash; Abu Dhabi</p><p>Email: Careers@triforcecomputers.com</p><p><b>IT Support:</b></p><ul><li>Provide first-line technical support to internal teams (hardware, software, networking, emails, etc.)</li><li>Manage and maintain IT systems including servers, networks, and databases.</li><li>Ensure data security, backups, and disaster recovery protocols are in place and up to date.</li><li>Install and configure hardware and software.</li><li>Troubleshoot system and network issues, diagnosing and resolving faults.</li><li>Collaborate with vendors and service providers for IT hardware, software, and services.</li><li>Monitor system performance and maintain documentation for IT processes and systems.</li></ul><p><b>Marketing &amp; Sales:</b></p><ul><li>Develop and implement marketing campaigns to generate leads and promote services.</li><li>Visit existing and potential client offices to introduce products/services and build relationships.</li><li>Actively follow up with leads and inquiries to close sales and grow the customer base.</li><li>Identify business opportunities, conduct market research, and analyze competitors.</li><li>Coordinate digital marketing activities, including SEO, social media, email campaigns, and Google Ads.</li><li>Create and manage promotional materials such as brochures, presentations, and content for websites and social platforms.</li><li>Plan and execute on-ground events, exhibitions, and client meetings to promote the brand.</li><li>Report on marketing and sales performance metrics to management.</li><li>Requirements:</li><li>Bachelor&rsquo;s degree in IT, Marketing, Business, or a related field.</li><li>Minimum 2 years of experience in IT support and marketing/sales roles.</li><li>Solid technical knowledge of hardware, networking, and troubleshooting.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Experience in direct client interaction and outside sales/marketing visits.</li></ul><p><b>Preferred Skills:</b></p><ul><li>UAE driving license (optional).</li><li>Fluency in English (Arabic is a plus).</li><li>Ability to manage time effectively between technical and sales tasks.</li><li>Job Types: Full-time, Permanent</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: From AED2,200.00 per month</p>

IT Support and IT Sales Engineer

ADAMZ IT SOLUTIONS

<p><b>HIRING ELV TECHNICAL SUPERVISOR FOR IT COMPANY IN ABU DHABI</b></p><ul><li><b>5+ years experience</b> as ELV Technician and Supervisor in UAE</li><li>Excellent knowledge in all <b>ELV system installation, repair and maintenance</b></li><li>Must know <b>CCTV installation and configuration, access Control, biometric, Gate barriers, alarm system, Master clock, Fibre optics, cabling, and networking.</b></li><li>Must be familiar with <b>ADMCC</b> <b>standards and regulations</b></li><li>An <b>ADMCC Technician/Engineer license</b> is a plus.</li><li>A valid <b>UAE driving license</b> is a mandatory</li><li>Excellent <b>communication skills</b> in English</li><li>Minimum <b>diploma</b> in IT or a related field</li><li>All certificates must be attested</li><li>Candidates with <b>own visa </b>preferred</li><li>Salary from <b>AED 3000 per month</b></li><li>Full time ; Permanent</li><li>Job Location : Musaffah, Abu Dhabi</li></ul><p>If interested, plz <b>send your CV to adamzitsrecruitment@gmail.com or +971 52 652 1362 via whatsapp.</b></p><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>What are the ELV systems and services you specialize in?</li><li>Do you have an ADMCC Technician/Engineer license? </li></ul><p>Experience:</p><ul><li>Technical: 5 years (Preferred)</li></ul><p>License/Certification:</p><ul><li>UAE driving license (Preferred)</li></ul>

ELV Technical Supervisor

<div><p>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.</p><p></p><p>
This Position reports to:</p>
Field Service Manager<p></p><div><p><br>
The Field service coordinator plays a pivotal role in ensuring the smooth execution of field service operations. This position involves coordinating with Service Managers and team leaders for scheduling, dispatching, and supporting field engineers, maintaining communication with clients, and managing service logistics to ensure timely and high-quality service delivery. It also ensures it complies with ABB's and customer's standards, procedures, and policies.</p><p></p><p>
The work model for the role is: Onsite/Hybrid<br>
<br>
This role is contributing to the Motion Business Area based in Abu Dhabi UAE.</p><p></p><p>
Your Role:</p><p></p><p><b>
Planning &amp; Scheduling:</b> Coordinates service orders and engineer schedules with Service Managers and team leaders, participates in planning meetings, and uses ABB&rsquo;s planning software.</p><p><b>
Client &amp; Operational Suppor</b>t: Liaises with clients to confirm appointments, ensures timely submission of service reports and expenses, and manages tools, PPE, and gate passes.</p><p><b>
 Documentation &amp; Compliance:</b> Maintains monthly utilization records, competency and certification databases, and documentation related to HSE and third-party training.</p><p><b>
Inventory &amp; Logistics:</b> Oversees capex tools, PPE stock, warranty materials, and spare parts tracking, including RCA; coordinates transportation and on-site logistics.</p><p>
 <b>Administrative Duties:</b> Prepares Arabic letters and completes required forms for operational needs.</p><p></p><p><b>
What it takes to Run what runs the world</b></p><ul><li>
Bachelor&rsquo;s degree in any discipline.</li><li>
Min 0-3 years&rsquo; experience as a field service coordinator preferably</li><li>
Excellent communication and interpersonal skills, highly organized, proactive with the ability to engage effectively with diverse stakeholders.</li><li>
Proven ability to work collaboratively in a team-oriented environment.</li></ul><p></p><p><b>
What's in it for you?</b><br>
<br>
We want you to bring your full self to work&mdash;your ideas, your energy, your ambition. You&rsquo;ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.<br>
<br>
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.<br>
<br>
Run What Runs the World.<br>
<br>
#ABBCareers<br>
<br>
#RunwithABB<br>
<br>
#Runwhatrunstheworld</p></div><p></p><p>
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</p></div>

Field Service Coordinator (Emirati Talent)

Luxoft

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>We are seeking an expert with deep proficiency as a Platform Engineer, possessing experience in data engineering. This individual should have a comprehensive understanding of both data platforms and software engineering, enabling them to integrate the platform effectively within an IT ecosystem.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Manage and optimize data platforms (Databricks, Palantir).
</p></div><div><p>Ensure high availability, security, and performance of data systems.
</p></div><div><p>Provide valuable insights about data platform usage.
</p></div><div><p>Optimize computing and storage for large-scale data processing.
</p></div><div><p>Design and maintain system libraries (Python) used in ETL pipelines and platform governance.
</p></div><div><p>Optimize ETL Processes
</p></div><div><p>Enhance and tune existing ETL processes for better performance, scalability, and reliability.
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>Minimum 10 Years of experience in IT/Data.
</p></div><div><p>Minimum 5 years of experience as a Data Platform Engineer/Data Engineer.
</p></div><div><p>Bachelor's in IT or related field.
</p></div><div><p>Infrastructure &amp; Cloud: Azure, AWS (expertise in storage, networking, compute).
</p></div><div><p>Data Platform Tools: Any of Palantir, Databricks, Snowflake.
</p></div><div><p>Programming: Proficiency in PySpark for distributed computing and Python for ETL development.
</p></div><div><p>SQL: Expertise in writing and optimizing SQL queries, preferably with experience in databases such as PostgreSQL, MySQL, Oracle, or Snowflake.
</p></div><div><p>Data Warehousing: Experience working with data warehousing concepts and platforms, ideally Databricks.
</p></div><div><p>ETL Tools: Familiarity with ETL tools &amp; processes
</p></div><div><p>Data Modelling: Experience with dimensional modelling, normalization/denormalization, and schema design.
</p></div><div><p>Version Control: Proficiency with version control tools like Git to manage codebases and collaborate on development.
</p></div><div><p>Data Pipeline Monitoring: Familiarity with monitoring tools (e.g., Prometheus, Grafana, or custom monitoring scripts) to track pipeline performance.
</p></div><div><p>Data Quality Tools: Experience implementing data validation, cleaning, and quality frameworks, ideally Monte Carlo.
</p></div></div><p>Nice to have
</p><div><div><p>Containerization &amp; Orchestration: Docker, Kubernetes.
</p></div><div><p>Infrastructure as Code (IaC): Terraform.
</p></div><div><p>Understanding of Investment Data domain (desired).
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: B2 Upper Intermediate
</p></div></div><div><div><p>Seniority</p>
<p>Lead</p></div></div></div></div></div>
<br><div><div><div><p>Abu Dhabi, United Arab Emirates
</p></div><p>Req. VR-118657
</p></div><div></div><div><div><p>DWH Development
</p></div><div><p>BCM Industry</p>
</div><div><p>29/10/2025
</p></div><div><p>Req. VR-118657</p></div></div></div><p></p>

Lead Data Platform Engineer/Architect

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