center operations manager - cairo (full time job) Jobs in Cairo Egypt

center operations manager - cairo (full time job)

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finance manager cairo airport duty free

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Lead and manage the financial operations for the travel retail business, including budgeting, forecasting, and financial reporting.
 </li>
 <li>
 Prepare and analyze monthly, quarterly, and annual financial statements to monitor business performance.
 </li>
 <li>
 Provide financial insights to support commercial strategy, pricing, and category management decisions.
 </li>
 <li>
 Oversee accounting functions including payables, receivables, and reconciliations in line with corporate standards.
 </li>
 <li>
 Manage cash flow, working capital, and ensure efficient use of company resources.
 </li>
 <li>
 Develop and monitor sales and expense KPIs, identifying trends, risks, and improvement opportunities.
 </li>
 <li>
 Coordinate with auditors, tax advisors, and regulatory bodies to ensure compliance with financial and legal requirements.
 </li>
 <li>
 Partner with Sales, Operations, and Supply Chain teams to optimize margins, promotions, and cost structures.
 </li>
 <li>
 Support management in investment analysis, project feasibility studies, and ROI evaluations.
 </li>
 <li>
 Implement and maintain internal controls and financial policies to safeguard company assets.
 </li>
 <li>
 Supervise and mentor finance staff, ensuring effective performance and professional development.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, or Business Administration (Master&rsquo;s degree preferred).
 </li>
 <li>
 Professional qualification such as CPA, CMA, ACCA, or CA is highly desirable.
 </li>
 <li>
 7&ndash;10 years of progressive finance experience, including at least 3 years in retail, travel retail, or FMCG sectors.
 </li>
 <li>
 Strong understanding of retail financial dynamics (sales reporting, margin analysis, stock management).
 </li>
 <li>
 Advanced proficiency in Excel and ERP systems (e.g., SAP, Oracle, Microsoft Dynamics).
 </li>
 <li>
 Excellent analytical, problem-solving, and strategic thinking skills.
 </li>
 <li>
 Strong leadership, communication, and stakeholder management abilities.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Finance Manager - Cairo Airport Duty Free

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Ensure a safe, efficient, cost effective and timely airport operation so that Emirates? image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall operation including effective co-ordination of all internal and external departments such as Handling Agents, caterers, other airlines, and various authorities at the airport, to ensure customers are provided with a high level of service. Manage and supervise staff on duty ensuring that the relevant areas of the operation are fully covered and assume responsibility for running of the Station during the absences of the Airport Services Manager 
 
<ul><li>Analyse anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimised and the customer service levels are not impacted.
</li><li>Ensure that Handling Agent, caterers and other service providers are fully briefed regarding Emirates? requirements for the day?s operation including any special handling, and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our customers.
</li><li>Control expenditure on damage baggage replacement and lost baggage claims. Delegate some of the baggage claims processing to the Supervisors/ASAs, to ensure all of the baggage services aspects are processed effectively and in a timely manner.
</li><li>Assist the Airport Services Manager in preparing and maintaining the staff duty roster and in preparing the staff annual leave plan as necessary and ensure staffing levels are optimised.
</li><li>Undertake various administrative duties delegated by Airport Services Manager including attending various meetings as directed and ensure Emirates interests/requirements are appropriately represented at such meetings.
</li><li>Assist the ASM in Employee Regulation Programme and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff?s objectives and development plan) and support, coach and guide staff members to ensure maintenance of customer service and other standards such as grooming.
</li><li>Manage and administer all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (revenue documents , cargo, handling reports etc) in order to safeguard revenues; operational data and avoid discrepancies.
</li><li>Monitoring of all operational units (Customer Services, Ticket desk, Ramp and Lounge). Establish a regular reporting mechanism to ensure there is a timely and consistent monitoring of service delivery, across operations. Monitor KPI?s for service performance and ensure that these KPI?s are met consistently by each unit.
</li><li>Under take projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures thereby improving efficiency and quality of service delivered at the station. Assist ASM in ERP (Emergency Response Planning) and other related tasks.
</li>Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers. Promote a continuously improving culture of safety, with open reporting of safety deficiencies, human factor issues and compliance with local laws to uphold the delivery of safe and secure operations. 
<li>
</li></ul> 
Given the specific requirements at outstations, a minimum of 5 years? experience is required in Airport. Customer handling / Operations including at least 3 years in a supervisory position.
<h5 class="jobSectionHeader">Qualification
</h5>A working knowledge of Reservations/Fares and Ticketing, Departure Control Systems.
Knowledge of Dangerous Goods Regulations &amp; Weight &amp; Balance.
Knowledge of Baggage Tracing and Claims Handling.
Knowledge of Microsoft Word/ E-mail / Excel advantageous and local languages.
Fluency in spoken and written English and required local language. 
 
Qualifications &amp; Experience:
Minimum `A' Level or equivalent (Higher Secondary School).
Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.
Must have the right to live and work in Egypt
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Competitive Salary</div>

Admin Officer

Plaza Premium Group

<div>
 
 
 About the Company
 
 
 
 Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
 
 
 
 
 
 
 Our promise to you:
 
 
 <ul>
 <li>
 We will respect and value your background and perspectives
 </li>
 <li>
 We will work together with integrity
 </li>
 <li>
 We will share our incredible pride for job, company and industry
 </li>
 </ul>
 
 
 
 
 
 What we ask of you:
 
 
 <ul>
 <li>
 Bring passion to all that you do
 </li>
 <li>
 Listen, move fast and think innovatively
 </li>
 <li>
 Speak up, have ideas and share them
 </li>
 <li>
 Believe in customer service, and treating every person with kindness
 </li>
 </ul>
 
 
 
 
 As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
 
 
 
 
 
 
 Who we are
 
 
 
 We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet &amp; greet services, and a range of airport dining concepts.
 
 
 
 
 
 In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc. With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
 
 
 
 
 
 
 Join our family today.
 
 
 
 
 Together, we'll make travel better.
 
 
 
 
 
 
 
 Job Scope &ndash; Operation Manager
 
 
 
 To manage Lounge and Fast Track operations in a professional and efficient way. To make sure staff work productively and give excellent service. To train, guide, and motivate the team for high performance. To improve daily operations and implement new strategies. To prepare and control the division budget.
 
 We prefer candidates with hotel or hospitality experience.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 1. Lounge &amp; Fast Track Operations
 
 
 <ul>
 <li>
 Work with the operations partner to manage daily lounge and fast track services.
 </li>
 <li>
 Ensure high standards of cleanliness, comfort, safety, and service.
 </li>
 <li>
 Coordinate with the partner to maintain food, drinks, and amenities presentation.
 </li>
 <li>
 Support crowd control, guest flow, and service speed together with the partner.
 </li>
 <li>
 Handle guest inquiries, feedback, and complaints with the partner&rsquo;s assistance.
 </li>
 </ul>
 
 
 2. Guest Services &amp; Customer Experience
 
 
 <ul>
 <li>
 Together with the partner, deliver a seamless and welcoming guest experience.
 </li>
 <li>
 Anticipate guest needs and provide personal service.
 </li>
 <li>
 Coordinate with the partner to apply service recovery strategies when complaints arise.
 </li>
 <li>
 Work with airlines &amp; ground handling representatives.
 </li>
 <li>
 Develop guest satisfaction and loyalty initiatives with partner support.
 </li>
 <li>
 Oversee cashiering and payment handling with the partner to ensure accuracy.
 </li>
 </ul>
 
 
 3. Team Leadership &amp; People Management
 
 
 <ul>
 <li>
 Lead, guide, and support the team in cooperation with the operations partner.
 </li>
 <li>
 Conduct staff meetings, training, and evaluations together with the partner.
 </li>
 <li>
 Recruit, onboard, and train staff with the partner&rsquo;s involvement.
 </li>
 <li>
 Manage staff schedules with the partner to ensure full coverage.
 </li>
 <li>
 Foster a positive, guest-focused team culture in alignment with the partner.
 </li>
 <li>
 Handle performance management and conflict resolution together with the partner.
 </li>
 </ul>
 
 
 4. Finance, Purchasing &amp; Inventory
 
 
 <ul>
 <li>
 Work with the operations partner to monitor budget, costs, and revenue.
 </li>
 <li>
 Review financial reports and cash reconciliation prepared with the partner.
 </li>
 </ul>
 
 
 5. Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure, together with the partner, that all food safety, health, and hygiene rules are followed.
 </li>
 <li>
 Carry out regular checks and inspections in cooperation with the partner.
 </li>
 <li>
 Enforce safety and security policies with the partner&rsquo;s support.
 </li>
 <li>
 Maintain compliance with airport and workplace safety regulations jointly with the partner.
 </li>
 </ul>
 
 
 6. Business Development &amp; Stakeholder Relations
 
 
 <ul>
 <li>
 Support marketing activities and customer engagement strategies with the partner.
 </li>
 <li>
 Build and maintain strong relationships with airlines, airport authorities, and key stakeholders together with the partner.
 </li>
 <li>
 Identify and implement service and business growth opportunities with partner collaboration.
 </li>
 </ul>
 
 
 7. Crisis &amp; Incident Management
 
 
 <ul>
 <li>
 Respond to emergencies and service disruptions together with the partner.
 </li>
 <li>
 Apply contingency plans and minimize impact in cooperation with the partner.
 </li>
 <li>
 Ensure staff are trained in emergency procedures with the partner&rsquo;s involvement.
 </li>
 <li>
 Perform other tasks as assigned by Management, in close cooperation with the partner.
 </li>
 </ul>
 
 
 
 
 
 JOB REQUIREMENTS:
 
 
 <ul>
 <li>
 Candidate must possess tertiary education qualification in Hospitality Management or related discipline
 </li>
 <li>
 Minimum 10 years&rsquo; relevant experience with 5 years at senior management level in hospitality Knowledgeable in all aspects of managing and leading services food and beverage and hospitality nature of business or outlet.
 </li>
 <li>
 Proven leadership experience in hospitality, ideally within
 
 luxury or 5-star hotel environments
 
 , with a strong understanding of premium service standards and guest expectations.
 </li>
 <li>
 Excellent time management skills and able to work under pressure
 </li>
 <li>
 Detail-minded, efficient, well-planned with good business sense
 </li>
 <li>
 Strong communication and interpersonal skills with analytical mind
 </li>
 <li>
 Preference will be given to candidates with experience in Egypt or with Egyptian market expertise
 </li>
 <li>
 Excellent command of both spoken/ written English (Mandatory) &amp; Arabic (Native language)
 </li>
 <li>
 Shift duty is required
 </li>
 <li>
 Work location: Airport
 </li>
 </ul>
 
 
</div>

Operations Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25173686
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Le M&eacute;ridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25184236
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 Le M&eacute;ridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Specialist-Human Resources

Amideast

<div>
 Apply For This Job Location:
 
 
 
 Egypt - Cairo Address
 
 
 
 Cairo, Job Type:
 
 
 
 Full-Time Posting Date
 
 
 
 11/04/2025
 
 
 
 Company Description
 
 
 
 An American non-profit organization established in 1951 and headquartered in Washington, D.C., with country offices and programs in the Middle East and North Africa region and beyond. Amideast provides transformational education, training, testing, and exchanges that enable individuals, companies, and international partners to better address 21st-century challenges at home and abroad. For more information, visit us at www.amideast.org.
 
 
 
 Position Description
 
 
 
 The English Language Program Lead is responsible for managing the English language portfolio for the Amideast/Egypt office in Cairo, which features English language offerings for fee-for-service courses S/he is responsible for the oversight of all Cairo English language and test prep public classes, in addition to Cairo&rsquo;s English language corporate clients. S/he will be responsible for ensuring the quality of the EL classes at Amideast Cairo and reporting results of development interventions to the EL Program Manager in Cairo. The English Language Programs Lead will also work closely with staff in Amideast&rsquo;s Alexandria office, the Amideast Regional Director of English Language Programs, the Regional Monitoring and Evaluation Director, and staff in other departments. Working within a team environment.
 
 
 
 Responsibilities
 
 
 
 
 Programmatic Responsibilities
 
 
 
 <ul>
 <li>
 Oversee the orientation and training of new English language programs staff, trainers, interns, and teachers
 </li>
 <li>
 Oversee the implementation of professional development activities based on annual developmental plan for English instructors
 </li>
 <li>
 Provide financial and budgetary oversight for service for fee programs; participate in the development of annual program budgets and pricing reviews for EL programs and services
 </li>
 <li>
 Prepare Financial review on monthly basis for all service for fee projects and provide analysis for identified issues
 </li>
 <li>
 Prepare and submit reports regarding EL activities for Cairo to English Language and Training Program Managers, Senior leadership Team, and HQ
 </li>
 <li>
 Prepare historical comparative analysis for EL Department enrollment numbers and statistics
 </li>
 <li>
 Contribute to the development and achievement of annual strategic objectives and KPIs for the EL Department
 </li>
 <li>
 Contribute to the expansion of EL business through the provision of client details, possible leads, and innovative ideas
 </li>
 <li>
 Initiate the recruitment of English language instructors with HR and ensure completion of hiring process is in line with HR procedures
 
 
 </li>
 </ul>
 
 Operational Responsibilities:
 
 
 
 <ul>
 <li>
 Oversee the day-to-day logistical planning and implementation of English language (EL) programs in Cairo to ensure quality program delivery and effective operational management
 </li>
 <li>
 Coordinate and monitor the implementation of internal policies and procedures to maintain consistency among EL services in Egypt
 </li>
 <li>
 Create annual calendar for public classes and working with different stakeholders from other departments
 </li>
 <li>
 Follow up on marketing activities for different service for fee projects to ensure meeting budgeted numbers
 </li>
 <li>
 Conduct kick off meeting before new rounds and/or new projects with all stakeholders
 </li>
 <li>
 Coordinate with the Customer Service Department regarding public registration issues if any
 </li>
 <li>
 Conduct call center training and orientation for any new service for fee EL product
 </li>
 <li>
 Participate regularly in Amideast&rsquo;s regional English language activities for joint planning, exchange of ideas, and alignment of quality standards
 </li>
 <li>
 Identify needed trainers for customized programs and ensure launch meeting is done with Sales team
 </li>
 <li>
 Prepare revised trainer SOWs for special programs per shared proposal and launch meeting
 </li>
 <li>
 Monitor and report to relevant management on all programmatic deliverables, timeline, progress, targets achieved, and any obstacle/ challenges faced
 </li>
 <li>
 Track book inventory and perform necessary book procurement
 </li>
 <li>
 Conduct programmatic orientation sessions for clients when needed
 </li>
 <li>
 Manage escalated complaints and concerns by public or corporate clients
 </li>
 <li>
 Follow up with finance on invoice collections and AR for corporate clients
 
 
 </li>
 </ul>
 
 Staff Management Responsibilities:
 
 
 
 <ul>
 <li>
 Participate in the selection of staff and orient and train staff under the incumbent&rsquo;s purview
 </li>
 <li>
 Maintain an engaging work environment through continuous staff coaching, training, and development to ensure a high level of productivity, motivation, and retention
 </li>
 <li>
 Responsible for the review of the annual independent contractor's process with the EL team and HR department
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 QUALIFICATIONS AND SKILLS
 
 
 
 <ul>
 <li>
 Bachelor of Education or a related major
 </li>
 <li>
 A minimum of 5 years&rsquo; experience in coordinating/managing training programs
 </li>
 <li>
 Demonstrated experience leading and managing a team
 </li>
 <li>
 Experience with overseeing curriculum planning and assessment
 </li>
 <li>
 Experience with teacher training, mentoring, or coaching
 </li>
 <li>
 Extensive knowledge of e-learning and online teaching practices
 </li>
 <li>
 Extensive knowledge of the TESOL field and current ELT trends
 </li>
 <li>
 Native/near-native proficiency in spoken and written English
 </li>
 <li>
 Excellent oral and written communication and presentation skills
 </li>
 <li>
 Demonstrated problem-solving, innovation, and ability to take initiative
 </li>
 <li>
 Ability to multi-task and prioritize responsibilities
 </li>
 <li>
 Excellent computer literacy in MS Office
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Spoken and written fluency in Arabic
 </li>
 <li>
 Additional professional credentials such as Project Management Professional Certification (PMP), or Project Management for Development (PMD Pro) certification
 </li>
 <li>
 Minimum TOIEC score of 950 or equivalent
 
 
 </li>
 </ul>
 
 WORK ENVIRONMENT
 
 
 
 The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a temporary or hybrid basis)
 
 
 <ul>
 <li>
 Computer (laptop or desktop)
 </li>
 <li>
 Printer/Photocopier/Scanner/Fax
 </li>
 <li>
 Telephone
 
 
 </li>
 </ul>
 The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
 
 
 Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
 
 
 Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.
</div>

English Language Programs Lead (Egypt)

Henkel

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Order Management Process specifically handling the operation of Order Management &amp; Sales Operations.
 
 
 
 What You&acute;ll Do
 
 
 
 This role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage end-to-end order processing, ensuring accuracy and timely execution.
 </li>
 <li>
 Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues.
 </li>
 <li>
 Monitor and maintain order status, delivery schedules, and customer communications.
 </li>
 <li>
 create returns, free of charge orders, and reporting
 </li>
 <li>
 Validate and process debit notes in collaboration with the Sales Controlling team.
 </li>
 <li>
 Ensure compliance with internal controls and company policies.
 </li>
 <li>
 Support continuous improvement initiatives in order management and documentation processes.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Supply Chain, or related field.
 </li>
 <li>
 English speaker
 </li>
 <li>
 1-3 years of experience in order management or sales operations.
 </li>
 <li>
 Hands-on experience with debit notes validation process.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and organizational abilities.
 </li>
 <li>
 Microsoft office usage is a must.
 </li>
 <li>
 SAP knowledge is a plus
 </li>
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 French speaking is a plus
 
 
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 </ul>
 
 Some perks of joining Henkel
 
 
 
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 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
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 Diverse national and international growth opportunities
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 Global wellbeing standards with health and preventive care programs
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 Gender-neutral parental leave for a minimum of 8 weeks
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 Employee Share Plan with voluntary investment and Henkel matching shares
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 Comprehensive Health Insurance for employee + dependents
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 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
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 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
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Order Management & Sales Operation Specialist

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