fraud investigator

Koalafi

<div><div><p>At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.</p>
<p>
Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.</p>
<p>
Interested in learning more about how we're transforming the financing experience and joining our team?</p></div><p><b>
What You'll Do</b></p>
<p>
Koalafi partners with thousands of merchants across the country to offer point-of-sale financing and receives over a million customer applications per year. As a Fraud Investigator, you will monitor and research risk signals for both customers and merchants that could indicate some form of fraud is being committed. This includes a risk assessment during onboarding of new merchants, ongoing monitoring/review of merchant performance, and review of applications flagged for potential fraud.</p>
<p>
As a Fraud Investigator, you will look for systemic patterns in suspicious customer and merchant behavior and conduct deep dives/investigations to determine legitimacy. This includes identity theft, synthetic IDs, manipulated IDs, taking advantage of vulnerable persons, and taking advantage of family or friends. Fraud Investigators have several tools available to assist in their research, such as application data, internal system of record data, internet search data, and third-party fraud prevention tools. You will be expected to use these tools and call available telephone numbers to reach as accurate a conclusion as possible.</p>
<p>
In this role you will:</p>
<ul>
<li>Identify systemic patterns in suspicious customer and merchant behavior and conduct investigations</li>
<li>Review and evaluate all new merchant partners during onboarding, to ensure we are partnering with the right stores and good actors</li>
<li>Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate foul play</li>
<li>Leverage tools such as application data, internal system of record data, internet search data, and third-party fraud prevention tools to reach accurate investigation conclusions</li>
<li>Collaborate across multiple departments, such as Sales, Operations, Fraud Analytics, and Compliance</li>
</ul>
<p><b>About You (Qualifications)</b></p>
<ul>
<li>2+ years of relevant experience in fraud detection, investigation, or related financial services experience</li>
<li>Strong pattern recognition and attention to detail, with a strong commitment to quality, accuracy, consistency, and confidentiality</li>
<li>Ability to conduct thorough research using multiple data sources</li>
<li>Experience documenting processes, procedures, and investigation findings</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong interpersonal skills; you're comfortable having difficult conversations with merchants</li>
<li>Strong sense of ownership and motivation to stop fraudsters</li>
<li>Proficiency in tools like Microsoft Excel and Word; familiarity with fraud databases or investigative platforms is a plus</li>
<li>Ability to work independently and efficiently, both in-person and on work from home days</li>
<li>Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once</li>
<li>Bilingual (English/Spanish) strongly preferred</li>
<li>High school diploma, GED, or equivalent certification</li>
<li><i>Location Requirement: This position requires regular in-person attendance at our office (Richmond, VA). Candidates must already be located within a commutable distance to our office location, as relocation assistance is not available at this time.</i></li>
</ul><div><p><b>
Why choose Koalafi: </b>A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.</p>
<p><b>
Benefits:
</b></p><p>At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation &amp; benefits packages to keep you at your best:</p>
<ul>
<li>Comprehensive medical, dental, and vision coverage</li>
<li>20 PTO days + 11 paid holidays</li>
<li>401(k) retirement with company matching</li>
<li>Student Loan &amp; Tuition Reimbursement</li>
<li>Commuter assistance</li>
<li>Parental leave (maternal + paternal)</li>
<li>Inclusion and Associate Engagement Programs</li>
</ul>
<p><b>Who we are &amp; what we value:</b></p>
<ul>
<li>We focus on what's most important</li>
<li>We set clear expectations and deliver</li>
<li>We embrace challenges to reach our full potential</li>
<li>We ask, &quot;How can this be better?&quot;</li>
<li>We move fast together</li></ul></div></div>

Fraud Investigator

Glacier Bancorp

<div><b>About The Role</b><div><b><br>
Summary</b></div><div>
The Fraud Investigator is responsible for conducting thorough investigations into suspected fraud and financial crimes, ensuring effective prevention, detection, and resolution of fraudulent activity. This role involves handling cases related to electronic banking fraud (including Zelle), new account abuse, deposit fraud, check forgery, elder abuse, debit and credit card fraud, suspected money laundering, check kiting, identity theft, internal fraud, loan fraud, and other complex schemes. This includes presenting cases to law enforcement for criminal prosecution.</div><div><br>
</div><div><b>This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $29.23 + / per hour (calculated for Kalispell, MT). </b><b>Click here to learn more about our bank divisions.</b></div><div></div><div><b><br>
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.</b></div><div></div><div><b><br>
WA Applicants ONLY range:
</b></div><div><b>Spokane $32.65 to $48.97 an hour</b></div><div><b>
Wenatchee $33.10 to $49.66 an hour</b></div><div></div><div><b><br>
Description</b></div><ul><li>
Conduct routine investigations into suspected fraud including identity theft, account abuse, check fraud, elder abuse, debit/credit card fraud, loan fraud, electronic banking fraud (e.g., Zelle), internal fraud, loan fraud, and others. Analyze transaction data and account behavior across all payment channels to detect suspicious activity and initiate appropriate investigative actions. Utilize investigative tools and techniques to gather evidence through interviews, document reviews, and transaction analysis. Refer complex cases to the Fraud Investigator Team Lead, Fraud Manager, BSA/AML team, or law enforcement as appropriate.</li><li>
Prepare detailed reports documenting findings that may be used for internal decisions or criminal prosecution. May require courtroom testimony. Document and evaluate investigative outcomes to support fraud trending, reporting, and continuous improvement of fraud prevention/investigation strategies.</li><li>
Perform fraud mitigation activities such as system monitoring, fraud recovery outreach, and applying precautionary measures (e.g., pay/no pay decisions, account holds/blocks) to protect the bank and its customers. Assist in evaluating risk factors during account opening or review processes, including recommending denial or closure of accounts based on suspicious activity.</li><li>
Utilize fraud detection program to review suspect items as needed. Communicate with internal and external stakeholders, including customers, financial institutions, and law enforcement, to verify transaction authenticity and educate on fraud risks and online banking safety.</li><li>
Maintain favorable customer relations by communicating and interacting over the phone, in writing, or in person. Collaborate regularly with bank divisions, law enforcement, and judicial agencies to support investigations and ensure timely resolution of fraud incidents. Customer relations may include both customers and non customers. Educate customers about fraud issues including online banking safety and take appropriate action to protect customers&rsquo; accounts.</li><li>
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.</li></ul>
<br>
<b>About You</b><div><div><div><b><br>
Qualifications</b><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div></div><div><div><div><div><b><br>
Education</b></div></div><div><div><div><div><b><br>
Required/Preferred</b></div><div><b><br>
Education Level</b></div><div><b><br>
Description</b></div></div><div><div><br>
Required</div><div><br>
Bachelor&rsquo;s Degree</div><div><br>
Bachelor's degree in business, finance, accounting, criminal justice, law or related field.</div></div></div></div></div></div><div><div><div><div><b><br>
Experience</b></div></div><div><div><div><div><b><br>
Required/Preferred</b></div><div><b><br>
Experience Level</b></div><div><b><br>
Description</b></div></div><div><div><br>
Required</div><div><br>
3 years</div><div><br>
Banking operations, Fraud, AML, BSA or law enforcement investigation experience, focused on fraud investigations.</div></div><div><div><br>
Required</div><div><br>
Advanced / Specialized Knowledge</div><div><br>
Conducting professional interviews with individuals in regards to fraud investigations.</div></div><div><div><br>
Required</div><div><br>
Knowledge Of</div><div><br>
Local, state and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities.</div></div><div><div><br>
Preferred</div><div><br>
Advanced / Specialized Knowledge</div><div><br>
Banking and fraud threats, along with fraud analytics including the ability to spot financial irregularities or abuse, and completed fraud investigations.</div></div><div><div><br>
Preferred</div><div><br>
Advanced / Specialized Knowledge</div><div><br>
Working with law enforcement, creating case files that can lead to prosecution and/or asset recovery.</div></div></div></div></div></div><div><div><div><div><b><br>
Would an equivalent combination of relevant education and work experience be considered?: </b>Yes</div></div></div></div><div><div><div><div><b><br>
License/Certification</b></div></div><div><div><div><b><br>
Required/Preferred</b></div><div><b><br>
License/Certification</b></div><div><b><br>
Description</b></div></div></div></div></div><div><div><div><div><b><br>
Required Skills and Abilities</b></div></div><div><br>
<ul><li>
A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.</li><li>
Able to learn and retain knowledge in depth for all debit card and ATM adjustment functions; to follow Visa and ATM network and customer privacy regulations and to limit potential liability for the organization.</li><li>
Strong organizational, time management and multi-tasking skills to pivot as priorities change.</li><li>
Possess analytical and technical skills in fast-paced, changing professional environments.</li><li>
Well- developed customer relations skills.</li><li>
Must be able to maintain confidentiality.</li><li>
Strong interpersonal, verbal and written communication skills.</li><li>
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.</li><li>
Employee must be able to work and interact in a remote environment.</li><li>
Employee must be capable of regular, reliable, and timely attendance.</li></ul></div></div></div></div><div></div><div><div><div><b><br>
Additional Requirements</b></div></div><div><div><div><div><b><br>
Travel</b></div></div><div><div><div><br>
Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.</div></div></div></div></div><div><div><div><div><b><br>
Working Conditions</b></div></div><div><div><div><div><b><br>
Environment: </b>Indoors, a climate-controlled shared work area.</div></div><div><div><b><br>
Noise Level: </b>Moderate noise; not extreme or excessive; within reasonable limits.</div></div><div><div><b><br>
Lifting: </b>Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.</div></div></div></div></div></div><div><div><div><div><b><br>
Vision</b></div></div><div><div><div><br>
Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.</div></div></div></div></div><div><div><div><div><div><b><br>
Physical Activities</b></div><div><b><br>
Frequency</b></div></div><div><div><br>
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.</div><div><br>
Infrequent &ndash; rare.</div></div><div><div><br>
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.</div><div><br>
Infrequent &ndash; rare.</div></div><div><div><br>
Crawling: Moving about on hands and knees or hands and feet.</div><div><br>
Infrequent &ndash; rare.</div></div><div><div><br>
Crouching: Bending the body downward and forward by bending leg and spine.</div><div><br>
Infrequent &ndash; rare.</div></div><div><div><br>
Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.</div><div><br>
Infrequent &ndash; rare.</div></div><div><div><br>
Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.</div><div><br>
Daily.</div></div><div><div><br>
Grasping: Applying pressure to an object with the fingers and palm.</div><div><br>
Infrequent &ndash; rare.</div></div><div><div><br>
Kneeling: Bending legs at knee to come to a rest on knee or knees.</div><div><br>
Infrequent &ndash; rare.</div></div><div><div><br>
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.</div><div><br>
Infrequent &ndash; rare.</div></div><div><div><br>
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.</div><div><br>
Infrequent &ndash; rare.</div></div><div><div><br>
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.</div><div><br>
Infrequent &ndash; rare.</div></div><div><div><br>
Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.</div><div><br>
Daily.</div></div><div><div><br>
Stooping: Bending body downward and forward by bending spine at the waist.</div><div><br>
Infrequent &ndash; rare.</div></div></div></div></div></div><br>
<br>
<b>What We Offer</b><div><b><br>
COMPENSATION &amp; BENEFITS:</b> Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!</div><div></div><div><b><i><br>
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.</i></b></div><div></div><div><b><i><br>
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.</i></b></div><div></div><div><b><i><br>
No Recruiters or unsolicited agency referrals please.</i></b></div></div>

Corporate Fraud Investigator

Old National Bank

<div>Overview:
<div>
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.</div><div></div><div><i><br>
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of </i><i>Impact Network Groups</i><i> led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.</i></div>
Responsibilities:
<div>
Old National Bank has an outstanding opportunity in its dynamic Risk Management Department for a Fraud Investigator. The Fraud Investigator at Old National Bank will be responsible for investigating assigned cases relating to deposit account fraud, loan fraud, theft, embezzlement, and other suspicious activity. The Fraud Investigator will support the activities of the corporation&rsquo;s operating units and branch locations as a consultative resource responding to questions and inquiries. Further, the Fraud Investigator will perform research and verify the accuracy of information regarding cases or future prevention measures. This position will comply with all state and federal rules, regulations and laws while utilizing sound judgment and the highest degree of confidentiality.</div><div></div><div><b><br>
Salary Range</b></div><div>
The salary range for this position is $51,700 - $100,500 per year plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate&rsquo;s relevant skills and professional experience, educational qualifications, and geographic location.</div><div></div><div><b><br>
Key Accountabilities</b></div><p><b>
Key Accountability 1: </b>Research and investigate suspicious activity and cases.</p><ul><li>
Utilizing a variety of reports, review and investigate suspicious activity.</li><li>
Investigate assigned cases at various risk levels as an expert analyst and interviewer.</li></ul><div><b>
Key Accountability 2: </b>Comply with all state and federal rules, regulations and laws.
</div><ul><li>Ensure that all investigations are handled in an efficient and timely manner to meet all regulatory guidelines and requirements.</li><li>
Represent the corporation to local, state, and federal law enforcement agencies as needed.</li><li>
Maintain a role in the preparation of Suspicious Activity Reports and provide supporting documentation with the filing requirements of FinCEN.</li></ul><div><b>
Key Accountability 3:</b> Serve as a consultative resource for the bank&rsquo;s banking center locations and corporate operating units.</div><ul><li>
Serve as the point of contact and educational resource for fraud related questions and inquiries.
</li></ul><div><b>Key Competencies for Position
</b></div><p><b>Strategy in Action &ndash;</b> <i>Build your strategic mindset capability.</i>
</p><ul><li>Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal.
</li><li>Actively seeks to understand factors and trends that may influence role. Anticipates risk and develop contingency plans to manage risks.
</li><li>Identified opportunities for improvement and seeks insights from other sources to generate potential solutions. Aligns activities to meet individual, team and organizational goals.</li></ul><p><b>
Compelling Communication &ndash; </b><i>Openly and effectively communicates with others.</i></p><ul><li>
Effectively and transparently shares information and ideas with others.
</li><li>Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain.</li><li>
Unites others towards common goal.
</li><li>Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.</li></ul><p><b>
Makes Decisions &amp; Solves Problems &ndash; </b><i>Seeks deeper understanding and takes action.</i></p><ul><li>
Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency.</li><li>
Collaborates and seeks to understands the root causes of problems.
</li><li>Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.
</li><li>Takes action that is consistent with available facts, constraints and probable consequences.</li></ul><p><b>
Delights Clients &ndash; </b><i>Continuously seeks and applies knowledge leading to a best-in-class client experience.</i></p><ul><li>
Passionately serves internal/external clients with excellence.</li><li>
Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally.
</li><li>Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team.
</li><li>Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.</li></ul><div><b>
Qualifications and Education Requirements</b></div><ul><li>
Bachelor&rsquo;s degree in business, accounting or law enforcement or equivalent experience.
</li><li>Years of experience will determine the level of the position. Minimum of 3 years in financial institution fraud investigation, financial crimes law enforcement or other related fields or be a subject matter expert in retail banking, lending, wealth management, operations or technology.
</li><li>Strong to advanced investigative, analytic and decision-making skills</li><li>
Problem solving skills with the ability to define problems and propose solutions.</li><li>
Must have strong interpersonal skills, business writing skills and expertise as well as verbal communication skills.</li><li>
Strong time management skills and ability to complete multiple projects simultaneously.</li></ul><div><b>
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.</b></div><div></div><div><br>
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.</div><div></div><div><i><br>
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.</i></div><div></div><p><b><i><br>
Our culture is firmly rooted in our core values.</i></b></p><p><b><i>
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.</i></b></p><p><b><i>
We are Old National Bank. Join our team!</i></b></p></div>

Fraud Investigator II

South Plains Community Action Association

<div><div><div><p>Position Overview</p>
<p>South Plains Community Action Association (SPCAA) is seeking a detail-oriented and highly ethical Fraud Investigator to support the integrity of our Child Care Services (CCS) program. This role is responsible for investigating allegations of fraud, waste, and abuse involving program participants and childcare providers while ensuring compliance with Texas Workforce Commission (TWC) and federal CCDF regulations.</p>
<p>This position operates independently from eligibility and case management functions to ensure unbiased investigative outcomes.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Conduct investigations related to fraud, waste, and abuse</li>
<li>Review financial, eligibility, and attendance documentation</li>
<li>Interview clients, providers, employers, and third parties</li>
<li>Document findings and maintain cases in PIRTS</li>
<li>Prepare investigative reports and support enforcement actions</li>
<li>Conduct onsite and unannounced provider visits</li>
<li>Support audits, monitoring reviews, and improper payment recovery</li>
</ul>
<p><b>Minimum Qualifications (Screening Requirements)</b></p>
<ul><li>Associate&rsquo;s degree required in Criminal Justice, Public Administration, Social Services, or related field</li>
<li>3&ndash;5 years of experience in:</li>
<li>Fraud investigation, OR</li>
<li>Compliance, auditing, OR</li>
<li>Public benefits/program integrity</li>
<li>Valid Texas Driver&rsquo;s License</li>
<li>Ability to pass background check and complete required fraud/PIRTS training</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul><li>Experience with TWC programs or public assistance programs</li>
<li>Knowledge of fraud detection tools and investigative techniques</li>
<li>Experience conducting interviews and writing investigative reports</li>
</ul>
<p><b>Key Skills</b></p>
<ul><li>Strong analytical and investigative skills</li>
<li>Ability to interpret policy and apply regulations</li>
<li>Excellent written documentation and reporting skills</li>
<li>High level of confidentiality and ethical standards</li>
</ul>
<p><b>Work Environment</b></p>
<ul><li>Office-based position (not remote)</li>
<li>Regional travel required, including field investigations</li>
<li>Occasional non-traditional hours for investigations</li>
</ul>
<p>Why Join SPCAA?</p>
<p>Join a mission-driven organization committed to program integrity, accountability, and serving families across the South Plains region.</p></div>
</div><div>Job Location
<div>Lubbock, Tx</div></div></div>

Child Care Services Fraud Investigator

NYC Department of Social Services

<div>
 APPLICANTS MUST BE PERMANENT IN THE FRAUD INVESTIGATOR CIVIL SERVICE TITLE
 <br/>
 <br/>
 The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
 <br/>
 <br/>
 The DSS Accountability Office (DSS-AO) is responsible for protecting the integrity of social services programs administered by the New York City Department of Social Services (DSS) and ensuring that DSS complies with all statutory, regulatory, and contractual standards. Within AO, exists the Bureau of Fraud Investigations (BFI). They are mandated to conduct investigations of individuals and organized groups allegedly attempting or committing fraudulent acts against the social service programs administered by HRA/DSS. BFI has many sub-units. One is such units is the Investigation Division.
 <br/>
 <br/>
 BFI Referrals &amp; Investigation Division (RID) investigate several New York State mandated projects, public complaints and internally generated projects. BFI continues to have an ongoing investigative partnership with the Office of Welfare Inspector General (OWIG), New York City Housing Authority Inspector General (NYCHA IG), Department of Investigations (DOI) and Office of Legal Affairs (OLA).
 <br/>
 <br/>
 The Bureau of Fraud Investigations (BFI) is recruiting for two (2) Fraud Investigator II's to function as a Senior Investigator, who will:
 <br/>
 <br/>
 <ul>
  <li>
   Conduct complex investigations into allegations of fraud, waste, and/or abuse of social services benefits administered by HRA and the City of New York. Cases are received from unit supervisors and are generated from data mining, anonymous sources, and other match reports.
  </li>
  <li>
   Perform fieldwork activity including interviews with clients, witnesses, and participants who are under investigation to verify documents and records and gather evidence to build solid cases against persons committing fraud. Conduct collateral interviews with employers, landlords, and other witnesses to secure information. Interact with other law enforcement agencies at Federal, State, and local levels as part of the investigative process.
  </li>
  <li>
   Access numerous resources, such as the Welfare Management System (WMS), LexisNexis, HRA Viewer, ACRIS, ACCIS, and Data Warehouse to conduct research and obtain vital information relevant to the investigation.
  </li>
  <li>
   Write detailed case notes and annotated reports summarizing chronological events and developments. Resolve allegations of fraud by making eligibility determinations or recommendations for continued assistance, case closings, or reduced assistance.
  </li>
  <li>
   Perform extensive fieldwork activity including interviews, undercover operations, surveillance and interrogations.
  </li>
  <li>
   Meet with Supervisor to discuss activities, concerns, and findings in investigations.
  </li>
  <li>
   Liaise between DSS/HRA, DSS- AO/IREA, and local law enforcements. Represent and testify on behalf of HRA in court and at Fair Hearings.
  </li>
  <li>
   Assist in the training of new investigative staff. May provide coverage for Supervisor on a rotating basis.
  </li>
  <li>
   Perform other duties as needed.
   <br/>
   <br/>
  </li>
 </ul>
 Hour/Shift: Monday - Friday: 9am - 5pm
 <br/>
 <br/>
 FRAUD INVESTIGATOR - 31113
 <br/>
 <br/>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A four-year high school diploma or its educational equivalent and three years of satisfactory, full-time experience, acquired within the United States in one or a combination of the following:
   <br/>
   <br/>
  </li>
 </ul>
 a . performing investigations involving criminal and/or fraudulent activities; or
 <br/>
 <br/>
 b. evaluating credit histories; or
 <br/>
 <br/>
 c. searching for assets; and/or
 <br/>
 <br/>
 d. researching, compiling and/or locating evidence or information in order to build a case or uncover activities of a criminal, corrupt, unlawful or unethical nature involving public or private funds; or
 <br/>
 <br/>
 <ul>
  <li>
   An associate degree or 60 semester credits from an accredited college or university, including or supplemented by 12 semester credits from an accredited college or university in criminal justice, forensic auditing, forensic science, police science, criminology, criminal justice administration and planning, and/or law or a related field and one year of satisfactory, full-time experience as an investigator as described in &ldquo;1&rdquo; above; or
  </li>
  <li>
   A baccalaureate degree from an accredited college or university; or
  </li>
  <li>
   Education and/or experience equivalent to &ldquo;1&rdquo;, &ldquo;2&rdquo; or &ldquo;3&rdquo; above. Undergraduate college credit can be substituted for experience on the basis of 10 semester credits from an accredited college or university, for three months of full-time experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent.
   <br/>
   <br/>
  </li>
 </ul>
 Clerical experience in an organization which investigates criminal or fraudulent activities is not acceptable.
 <br/>
 <br/>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent written, verbal, interpretive and interpersonal skills. - Working knowledge of HRA/IREA systems including IRIS, WMS, HRA Viewer, POS, Lexis Nexis, ACRIS, and ACCIS systems. - Ability to assimilate into neighborhoods, without suspicion - Experienced in conducting surveillances - Bi-lingual ability a plus - Valid NY State Driver&rsquo;s License (a plus)
   <br/>
   <br/>
  </li>
 </ul>
 55a Program
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 <br/>
 This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
 <br/>
 <br/>
 Public Service Loan Forgiveness
 <br/>
 <br/>
 As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education&rsquo;s website at https://studentaid.gov/pslf/.
 <br/>
 <br/>
 Residency Requirement
 <br/>
 <br/>
 New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
 <br/>
 <br/>
 Additional Information
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 <br/>
 The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
</div>


SENIOR INVESTIGATOR

Allied Universal Compliance and Investigations

<div><p>Surveillance / SIU Investigator - Northern Louisiana</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><p>
Company Overview:
</p><p>Advance Your Career in Insurance Claims with Allied Universal&reg; Compliance and Investigation Services. Allied Universal&reg; Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you're ready to grow with the best, explore a career with us and make a difference.</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p>
Allied Universal&reg; is hiring a Surveillance / SIU Investigator. Surveillance / SIU Specialists investigate claims with red flags that suggest fraudulent behavior In relation to an Insurance claim. The Surveillance / SIU Specialist must use their extensive knowledge of Insurance policies and the components of fraud to determine If claims warrant reporting to the appropriate state agency for prosecution.</p><p><br>
</p><ul><li><b>Private Investigator's license required prior to applying</b></li><li><b>
Must possess a valid driver's license with at least one year of driving experience</b></li></ul><br>
<p></p>
<p><b>RESPONSIBILITIES:</b>
</p><ul><li>Independently investigate suspected fraudulent insurance claims for a variety of coverage to include workers' compensation, general liability, property and casualty and disability</li>
<li>Acquire and gather information through use of own discretion, and guidance from clients and case managers, by means of data collection, interviews, research and collaboration with other SIU entities, law enforcement and state Departments of Insurance</li>
<li>Create and maintain detailed documentation for investigations, file reviews, audits, training tasks, consulting projects, and other assignments as directed</li>
<li>Produce professional and expert reports, memos, and letters that are clear, concise, and grammatically correct</li>
<li>Run appropriate database indices if necessary and verify the accuracy of results found</li>
<li>Independently develop a strategic plan to achieve assignment objectives, ensuring thorough documentation and effective communication with clients and their Special Investigation Unit Supervisor</li></ul><p><b>
QUALIFICATIONS (MUST HAVE):</b>
</p><ul><li>Must possess one or more of the following:</li><li><ul><li>
Bachelor's degree in Criminal Justice</li>
<li>High School diploma or higher with a minimum of five (5) years of demonstrated professional law enforcement experience with specific attention to investigations related to fraud</li></ul></li><li>
Ability to be properly licensed as a Private Investigator as required by the state where work Is completed</li>
<li>Post offer, must be able to successfully complete the Allied Universal Investigations training/orientation course</li>
<li>Minimum of five (5) years of demonstrated experience conducting complex insurance investigations or adjusting complex insurance claims</li>
<li>Proficient understanding and application of anti-fraud laws, insurance regulations, and compliance standards within their home state and designated regional area.</li>
<li>Proficient in utilizing laptop computers and cell phones.</li>
<li>Special Investigative Unit (SIU) Compliance knowledge</li>
<li>Ability to type 40+ words per minute with minimum error</li>
<li>Flexibility to work varied and irregular hours and days including weekends and holidays</li></ul><p><b>
PREFERRED QUALIFICATIONS (NICE TO HAVE):</b>
</p><ul><li>Military experience</li>
<li>Law enforcement</li>
<li>Insurance administration experience</li>
<li>Familiarity with California SIU regulations</li>
<li>One or more of the following professional industry certifications:</li><li><ul><li>
Certified Fraud Investigator (CFE)</li>
<li>Certified Insurance Fraud Investigator (CIFI)</li>
<li>Fraud Claim Law Associate (FCLA)</li>
<li>Fraud Claim Law Specialist (FCLS)</li>
<li>Certified Protection Professional (CPP)</li>
<li>Associate in Claims (AIC)</li>
<li>Chartered Property Casualty Underwriter (CPCU)</li></ul></li></ul><p><b>
BENEFITS:</b>
</p><ul><li>Medical, dental, vision, basic life, AD&amp;D, retirement plan and disability insurance</li>
<li>Seven paid holidays annually, sick days available where required by law</li>
<li>Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law</li></ul><h2 class="jobSectionHeader"><b>
Closing</b></h2><p>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
</p><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.</p><h2 class="jobSectionHeader"><b>
Requisition ID</b></h2><br>
2026-1569271</div>

Surveillance / SIU Investigator - Northern Louisiana

Bureau Veritas

<div><div><p>We are seeking a highly analytical and detail oriented Senior Compliance Investigator who at the direction of Manager of Compliance Investigations will lead investigations into internal and external incidents involving fraud, misconduct, regulatory violations, bribery, corruption, conflict of interest, labor rights violations, discrimination, harassment, breaches of data protection, and ethical concerns.</p><p><br>
Key Responsibilities</p><ul><li>
Conduct thorough investigations into allegations of fraud, bribery, conflict of interest, policy violations, and other forms of misconduct.</li><li>
Collect, examine and preserve physical and digital evidence in a legally compliant manner.</li><li>
Interview employees, witnesses, and relevant stakeholders to gather facts and insights.</li><li>
Work closely with Legal, HR, IT, other departments and external agencies when necessary.</li><li>
Prepare clear, concise and well documented investigation reports.</li><li>
Recommend corrective actions, process improvements, or disciplinary actions based on findings.</li><li>
Assist with due diligence activities, background checks, and corporate intelligence gathering.</li><li>
Maintain confidentiality and ensure investigations are conducted with integrity and impartiality.</li><li>
Monitor and track investigation trends to help identify systemic issues or emerging risks.</li><li>
Adhere to and maintain investigation procedures, interview protocols, evidence handling standards that are aligned with best practices and legal requirements.</li><li>
Ensure that procedural fairness is afforded in the conduct of all investigations.</li></ul><p><br>
Qualifications
</p><ul><li>Versatile and seasoned Investigator/Compliance or Internal Audit background professional.</li><li>
Professional qualification, such as Certified Fraud Examiner, Professional Certified Investigator or similar.</li><li>
5+ years investigating and/or other relevant experience gained in a multinational comp or professional services firms.</li><li>
Experience with internal investigations, accounting procedures, regulatory compliance, or audit preferred</li></ul><p></p><p><br>
Skills</p><ul><li>
Strong analytical and problem-solving skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Advanced interviewing techniques and report writing skills</li><li>
Familiarity with data privacy regulations and anti-corruption legislation (e.g.: FCPA, UK Bribery Act, Sapin 2 law).</li><li>
Fluent in English and French; Arabic is advantageous.</li></ul><p></p><p><br>
Preferred Attributes</p><ul><li>
High ethical standards, and attention to detail.</li><li>
Ability to manage a high caseload of investigations and manage competing deadlines.</li><li>
Ability to handle sensitive matters with discretion and professionalism.</li><li>
Prior experience working in a multinational corporation.</li><li>
Willingness and ability to travel within the region to support or lead on-site investigations.</li></ul></div></div>

Senior Compliance Investigator

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