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customer service consultant

customer experience representative Jobs in House Logistics Coordinator Jobs In House Logistics Coordinator Jobs In Finance Jobs In Marketing Jobs In Cairo

customer experience representative

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fresh sales - zero experience

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travel senior associate

account opening officer (operations dept.) - fresh graduates Jobs in House Logistics Coordinator Jobs In House Logistics Coordinator Jobs In Finance Jobs In Marketing Jobs In Cairo

account opening officer (operations dept.) - fresh graduates

fresh customer service grads only

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
</div>

Fresh Customer Service (Grads only)

Abu Dhabi Islamic Bank - Egypt

<div>
 
 Assist in the management of branch liquidity, Maximize bank&rsquo;s revenue from sales &amp; trading activities within approved limits/regulations.
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 <ol>
 <li>
 Assist traders in daily work include FX, MM, and Fixed Income in terms of gathering data, updating file and records.
 </li>
 <li>
 Assist in input of treasury deals on SUNGARD (FX, MM &amp; Fixed Income modules).
 </li>
 <li>
 Update securities flows &amp; portfolio.
 </li>
 <li>
 Update market database ( yield curve, securities, &amp; FX)
 </li>
 <li>
 Track the sales &amp; trading desk revenue numbers and performance.
 </li>
 <li>
 Assist in RCSA self-testing &amp; COB requirements.
 </li>
 <li>
 Assist in preparation of ALCO minutes.
 </li>
 <li>
 And any other assigned tasks.
 </li>
 </ol>
 
 
 QUALIFICATIONS:
 
 
 
 Minimum Experience:
 
 
 &bull; Fresh grads from related fields (Finance, Economic, Math&hellip;.etc).
 
 
 &bull; MBA, CFA&hellip;.is a plus
 
 
 &bull; 1-2 years of experience in banking of financial institutions is a plus.
 
 
 Job specific Skills:
 
 
 &bull; Sales OR Trading skills.
 
 
 &bull; Familiar with Reuters dealing.
 
 
 &bull; Organizational, time management (prioritization of tasks).
 
 
 &bull; Customer focus.
 
 
 &bull; Ability to work under pressure.
 
 
 &bull; Communication skills.
 
 
 &bull; Interpersonal skills/Teamwork.
 
 
 &bull; Business writing skills
 
</div>

Global Market Sales Desk Associate

SoftTrend

<div>
 
 
 Position: Sales Account Manager
 
 
 
 &nbsp;
 
 
 
 SoftTrend
 
 , a leading provider of Software Licensing, IT services, and cutting-edge solutions, has been empowering businesses with innovative technology since 2012. We offer comprehensive IT solutions, including software licensing, IT infrastructure services, and digital transformation.
 
 
 &nbsp;
 
 
 
 Job Type: Full-time
 
 
 
 &nbsp;
 
 
 
 Job tasks:
 
 
 <ul>
 <li>
 Secure and develop strategic partnerships with assigned clients, gaining a deep understanding of their business needs and IT landscape.
 </li>
 <li>
 Collaborate with clients to identify and present customized solutions that address their pain points and strategic goals.
 </li>
 <li>
 Manage the sales cycle effectively, from initial contact through proposal generation, negotiation, and successful deal closure.
 </li>
 <li>
 Foster strong relationships with key decision
 </li>
 <li>
 Makers within client organizations, proactively addressing their concerns and ensuring satisfaction.
 </li>
 <li>
 Partner with internal teams, including technical specialists and account managers, to deliver seamless solutions and exceptional client service.
 </li>
 <li>
 Prepare insightful reports on sales activities, client interactions, and market trends, contributing to data-driven decision making.
 </li>
 <li>
 Stay up-to-date on industry trends and the latest IT solutions to provide clients with expert guidance.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Qualification:
 
 
 
 
 -Must-Have:
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field such as Business, Marketing, or Communications.
 </li>
 <li>
 Fresh Grads - 2 years
 </li>
 <li>
 Proven ability to manage multiple client accounts, deadlines, and tasks effectively, with a strong track record of building and nurturing client relationships.
 </li>
 <li>
 Self-motivated and results-oriented, with a strong drive to succeed in a competitive sales environment.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 -Nice-To-Have:
 
 
 <ul>
 <li>
 Prior experience within the IT Industry
 </li>
 <li>
 Fluent in both written and oral English.
 </li>
 <li>
 Familiarity with CRM software
 </li>
 <li>
 Residency in Cairo or Giza.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Attractive compensation package.
 </li>
 <li>
 Prime location in Maadi.
 </li>
 <li>
 Medical insurance coverage provided.
 </li>
 <li>
 Social insurance benefits included.
 </li>
 <li>
 Opportunities for career growth and professional development.
 </li>
 <li>
 Training and workshops to enhance sales skills and product knowledge.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Languages:
 
 
 <ul>
 <li>
 
 Arabic (Required)
 
 </li>
 <li>
 
 English (Conversational)
 
 </li>
 </ul>
 <li>
 
 </li>
</div>

Sales Account Manager

IntouchCX

<div>
 
 🚨 We&rsquo;re Hiring at IntouchCX! 🚨
 
 
 
 
 
 Are you fluent in English (B1 &ndash; C1)? 🇬🇧
 
 
 Looking to join a leading international customer experience company and grow your career?
 
 
 
 
 
 ✨ What we offer:
 
 
 💰 Salary range: 19K &ndash; 25K Gross (Based on English level)
 
 
 🚌 Transportation provided (both ways &ndash; door-to-door for girls after 9 PM)
 
 
 📍 Location: Maadi Technology Park or 20 West Mall &ndash; Sheikh Zayed
 
 
 🕒 Rotational shifts (24/7)
 
 
 ⌨️ Chat &amp; Calls Accounts 🔊
 
 
 📚 Paid training
 
 
 🌍 Multicultural work environment &amp; clear career growth path
 
 
 🎓 (Grads, Gap year, Dropouts, and Foreigners with work permit ) are welcome to apply‼️
 
 
 
 
 
 💻 Interview Mode: Virtual
 
 
 📅 Start Date: Coming Soon &ndash; Apply Now!
 
 
 
 
 
 📲 Interested?
 
 
 Send us a voice note introducing yourself here: 01095558673
 
 
 
 
 
 👉 Don&rsquo;t miss the chance to grow your career with IntouchCX!
 
 
 Send it to a friend who might be interested 👇
 
</div>

Customer Service Representative

<div>
 
 Position Overview
 
 
 The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know
 
 
 which employees are available to work and which skills they have to choose the best work schedule and the best workplace for each one. The main goal is to maximize the
 
 
 productivity of the company and the employees&rsquo; satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization.
 </li>
 <li>
 Analyze requirements about how many employees are needed for each workplace.
 </li>
 <li>
 Discuss the working schedules of the employees with managers.
 </li>
 <li>
 Provide help with the updating of databases with relevant information about employees.
 </li>
 <li>
 Create and validate working schedules, assuring support in solving schedules deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects.
 </li>
 <li>
 Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge.
 </li>
 <li>
 Interact with other departments in order to improve or maximize the project(s) results.
 </li>
 <li>
 Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 
 Education and specific Training
 
 <ul>
 <li>
 Higher Education Degree &ndash; preferential.
 </li>
 <li>
 Fluency in English. Work Experience
 </li>
 <li>
 Up to two years on Contact Center&rsquo;s and shared services for international markets and/or related industries.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills Other Requirements
 
 
 Technical Skills:
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel). Competencies and specific skills:
 </li>
 <li>
 Analytical ability.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Planning C Organizing.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Time management.
 </li>
 </ul>
 
 
 
 
 Decision Making Authority
 
 
 Decisions Expected:
 
 <ul>
 <li>
 Report to the WFM Assistant Manager regarding any situation that may impact on the Projects and the Organization.
 </li>
 </ul>
 
 Recommendations Expected:
 
 <ul>
 <li>
 Continuous organizational improvement.
 </li>
 <li>
 Produce fresh and imaginative ideas and solutions.
 </li>
 </ul>
 
 
</div>

WFM Scheduling Analyst

Emirates NBD

<div>
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates or a 1-year experience in a relevant job.
 </li>
 <li>
 Bachelor&rsquo;s degree with minimum grade Good.
 </li>
 <li>
 Fluent English Language.
 </li>
 <li>
 Good Communication Skills
 </li>
 </ul>
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 <ol>
 <li>
 Provide service assistance to all walk in PRB customers in the branch and attend to customer complaints during agreed TAT.
 </li>
 <li>
 Assist priority banking relationship Managers in managing customer accounts and the execution of daily transactions and quieries.
 </li>
 <li>
 Solicit new to bank customers according to specified goals and targets as well as cross selling.
 </li>
 <li>
 Refer customers to the Priority Banking Relationship Managers.
 </li>
 <li>
 Understand and promote value proposition.
 </li>
 <li>
 Maintain the relationship with other departments and branches in the bank.
 </li>
 <li>
 Maintain follow-up process on all transactions .
 </li>
 <li>
 Update the priority Banking Relationship Manager through regular reporting about daily activities and achievements.
 </li>
 <li>
 Maximize profitability by deepening customer relationship, referrals and cross-selling.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Verify clients&rsquo; signature
 </li>
 </ol>
 
 
</div>

Priority Banking Customer Service Officer

<div>
 
 
 
 Job Description:
 
 
 
 
 1-Responsible to handle the various operations' transaction in accuracy and efficiency as per bank procedures.
 
 
 2. Handle customer queries &amp; complaints &amp; escalate as appropriate.
 
 
 3. Cross Selling of bank products.
 
 
 4. Encourage and educate clients to use ATM machines, I Net &amp; any other product.
 
 
 5. Handle the first line maintenance in house ATM.
 
 
 6. Handle client's requests efficiently, promptly as per Bank&rsquo;s procedures.
 
 
 7. Follow-up the execution of clients' instructions in co-ordination with concerned departments, to ensure proper &amp; accurate service delivery in timely manner.
 
 
 8. Safe keeping of all bank valuables.
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates or a 1-year experience in a relevant job.
 </li>
 <li>
 Bachelor&rsquo;s degree with minimum grade Good.
 </li>
 <li>
 Fluent English Language.
 </li>
 <li>
 Good Communication Skills
 </li>
 </ul>
 
 
</div>

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