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front office supervisor

front desk agent

Studio M Al Barsha

<div><p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

studio M arabian plaza

25hours Hotels

<div><b>Company Description</b><p><br>
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.</p><p><b>
COME AS YOU ARE &amp; JOIN THE 25h TRIBE.</b></p><b><br>
Job Description</b><p><b><br>
How does your working day look like &hellip;</b></p><ul><li>
Greet and welcome guests with a warm, friendly, and professional demeanor, ensuring a positive first impression.</li><li>
Assist guests with luggage, ensuring timely and efficient handling to and from rooms.</li><li>
Escort guests to their rooms when necessary, ensuring they have all the information needed for their stay.</li><li>
Ensure that all luggage is tagged, stored, and delivered in a timely and efficient manner.</li><li>
Regularly inspect luggage storage areas to ensure they are clean, organized, and safe.</li><li>
Handle and store guests' packages with care, ensuring they are delivered promptly to the recipient.</li><li>
Bike and Trolley Maintenance &amp; Cleaning:</li><li>
Ensure that all hotel bikes are clean, in good working condition, and ready for guest use.</li><li>
Regularly inspect, clean, and maintain trolleys to ensure they are in excellent working condition and polished daily.</li><li>
Ensure that the lobby and driveway are kept clean, organized, and welcoming for guests.</li><li>
Provide coverage for the hotel driveway, greeting guests upon arrival, assisting with luggage, and helping with the smooth flow of vehicles.</li><li>
Support the valet team by directing traffic efficiently, ensuring safe and organized vehicle management.</li><li>
Stay fully informed about the hotel&rsquo;s services, amenities, local attractions, and daily events to provide accurate, up-to-date information to guests</li><li>
Offer personalized recommendations about hotel offerings, including room types, amenities, facilities, restaurant menus, and daily events.</li><li>
Be knowledgeable about local attractions, activities, and dining options, helping guests make informed decisions about things to do during their stay.</li><li>
Ensure all guest interactions are positive, warm, and personalized, focusing on creating lasting memories and providing exceptional service.</li><li>
Greet guests before they greet you, ensuring a proactive approach to service.</li><li>
Use positive body language and maintain an approachable, friendly demeanour at all times.</li><li>
Cleanliness and Hygiene Standards:</li><li>
Ensure that the hotel lobby, entrance, luggage storage areas, and driveway are kept spotless and welcoming.</li><li>
Ensure all equipment (luggage trolleys, bikes, etc.) is clean, in good working condition, and polished as per the hotel&rsquo;s cleanliness standards.</li><li>
Ensure accurate documentation for luggage storage, deliveries, and guest messages as per hotel standards.</li><li>
Keep updated on daily operational information, including occupancy, arrivals, departures, VIP guests, and any special requirements or services.</li><li>
Assist with the training of new team members, showing best practices for luggage handling, guest interactions, and maintaining a welcoming environment</li><li>
Actively contribute to a positive team culture, ensuring a collaborative environment that enhances overall guest satisfaction.</li><li>
Ensure that all health, safety, fire, and hygiene policies are followed in all tasks.</li><li>
Adhere to hotel procedures regarding guest privacy, security, and the safe handling of personal information.</li><li>
Be proactive in identifying and resolving any issues or service failures that may affect guest satisfaction, ensuring they are addressed before they become problems.</li><li>
Ensure that all feedback from guests is communicated to the appropriate team members for follow-up and resolution.</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
Your personality counts more than your CV &hellip;</b></p><ul><li>
Minimum Completed Secondary School Education.</li><li>
At least 1 year of hotel experience in a front-office or guest services role, preferably as a Bellman, Doorman, or related position.</li><li>
Basic computer knowledge is preferred.</li><li>
Fluent in English; additional languages such as Russian, Mandarin, or any European languages are an advantage.</li><li>
Strong communication and interpersonal skills, with a focus on customer satisfaction and the ability to anticipate guest needs.</li><li>
Well groomed, with a professional and positive attitude.</li><li>
Physically capable of lifting and transporting luggage and performing tasks that require mobility and attention to detail.</li><li>
Proactive approach to guest service and problem-solving.</li><li>
Knowledgeable about hotel services, local attractions, and transportation options.</li><li>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>
Flexible, with the ability to work varying shifts, including weekends and holidays.</li><li>
Strong teamwork skills with the ability to foster a positive team environment.</li><li>
Ability to handle guest complaints or issues and ensure a resolution that maximizes guest satisfaction.</li><li>
Knowledge of fire and emergency procedures and health and safety protocols.</li></ul><br>
<b>
Additional Information</b><p><br>
Additional Information</p><p><b>
What&rsquo;s in it for you &hellip;</b></p><ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

Accor

<div><div>Company Description</div><p><br>
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.</p><p><b>
COME AS YOU ARE &amp; JOIN THE 25h TRIBE.</b></p><div><br>
Job Description</div><p><b><br>
How does your working day look like &hellip;</b></p><ul><li>
Greet and welcome guests with a warm, friendly, and professional demeanor, ensuring a positive first impression.</li><li>
Assist guests with luggage, ensuring timely and efficient handling to and from rooms.</li><li>
Escort guests to their rooms when necessary, ensuring they have all the information needed for their stay.</li><li>
Ensure that all luggage is tagged, stored, and delivered in a timely and efficient manner.</li><li>
Regularly inspect luggage storage areas to ensure they are clean, organized, and safe.</li><li>
Handle and store guests' packages with care, ensuring they are delivered promptly to the recipient.</li><li>
Bike and Trolley Maintenance &amp; Cleaning:</li><li>
Ensure that all hotel bikes are clean, in good working condition, and ready for guest use.</li><li>
Regularly inspect, clean, and maintain trolleys to ensure they are in excellent working condition and polished daily.</li><li>
Ensure that the lobby and driveway are kept clean, organized, and welcoming for guests.</li><li>
Provide coverage for the hotel driveway, greeting guests upon arrival, assisting with luggage, and helping with the smooth flow of vehicles.</li><li>
Support the valet team by directing traffic efficiently, ensuring safe and organized vehicle management.</li><li>
Stay fully informed about the hotel&rsquo;s services, amenities, local attractions, and daily events to provide accurate, up-to-date information to guests</li><li>
Offer personalized recommendations about hotel offerings, including room types, amenities, facilities, restaurant menus, and daily events.</li><li>
Be knowledgeable about local attractions, activities, and dining options, helping guests make informed decisions about things to do during their stay.</li><li>
Ensure all guest interactions are positive, warm, and personalized, focusing on creating lasting memories and providing exceptional service.</li><li>
Greet guests before they greet you, ensuring a proactive approach to service.</li><li>
Use positive body language and maintain an approachable, friendly demeanour at all times.</li><li>
Cleanliness and Hygiene Standards:</li><li>
Ensure that the hotel lobby, entrance, luggage storage areas, and driveway are kept spotless and welcoming.</li><li>
Ensure all equipment (luggage trolleys, bikes, etc.) is clean, in good working condition, and polished as per the hotel&rsquo;s cleanliness standards.</li><li>
Ensure accurate documentation for luggage storage, deliveries, and guest messages as per hotel standards.</li><li>
Keep updated on daily operational information, including occupancy, arrivals, departures, VIP guests, and any special requirements or services.</li><li>
Assist with the training of new team members, showing best practices for luggage handling, guest interactions, and maintaining a welcoming environment</li><li>
Actively contribute to a positive team culture, ensuring a collaborative environment that enhances overall guest satisfaction.</li><li>
Ensure that all health, safety, fire, and hygiene policies are followed in all tasks.</li><li>
Adhere to hotel procedures regarding guest privacy, security, and the safe handling of personal information.</li><li>
Be proactive in identifying and resolving any issues or service failures that may affect guest satisfaction, ensuring they are addressed before they become problems.</li><li>
Ensure that all feedback from guests is communicated to the appropriate team members for follow-up and resolution.</li></ul><p></p><div><br>
Qualifications</div><p><b><br>
Your personality counts more than your CV &hellip;</b></p><ul><li>
Minimum Completed Secondary School Education.</li><li>
At least 1 year of hotel experience in a front-office or guest services role, preferably as a Bellman, Doorman, or related position.</li><li>
Basic computer knowledge is preferred.</li><li>
Fluent in English; additional languages such as Russian, Mandarin, or any European languages are an advantage.</li><li>
Strong communication and interpersonal skills, with a focus on customer satisfaction and the ability to anticipate guest needs.</li><li>
Well groomed, with a professional and positive attitude.</li><li>
Physically capable of lifting and transporting luggage and performing tasks that require mobility and attention to detail.</li><li>
Proactive approach to guest service and problem-solving.</li><li>
Knowledgeable about hotel services, local attractions, and transportation options.</li><li>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>
Flexible, with the ability to work varying shifts, including weekends and holidays.</li><li>
Strong teamwork skills with the ability to foster a positive team environment.</li><li>
Ability to handle guest complaints or issues and ensure a resolution that maximizes guest satisfaction.</li><li>
Knowledge of fire and emergency procedures and health and safety protocols.</li></ul><div><br>
Additional Information</div><p><br>
Additional Information</p><p><b>
What&rsquo;s in it for you &hellip;</b></p><ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

THE PIANO GALLERY

<p><b>URGENT POSITION: Sales/ Front Desk Agent (Tagalog Speaker)</b></p><p><b>Walkin Dates:</b> 15-Dec-25 to 19-Dec-25</p><p><b>Time:</b> 10AM to 4PM</p><p><b>Location: Location:</b> Melodica Head Office, Office 1001, 10th Floor, Mazaya Business Avenue, Tower AA1, near DMCC Metro Station, JLT, Dubai</p><p>Here&rsquo;s the location map for your reference: https://g.co/kgs/wun9B7c</p><p><b>Why Join Us?</b><br/>At Melodica Music Academy, we offer a supportive and energetic environment where you can thrive and grow your career. If you&rsquo;re a dynamic, spontaneous, and motivated individual with a passion for music and sales, we want you on our team!</p><p><b>Here's what you will need to qualify:</b></p><ul><li><b>Female </b>Candidates only</li><li>Preferably <b>Tagalog </b>Speaker</li><li>Secreterial/ Front Desk/ Coordinator experience</li><li>Minimum 2 years of proven experience in SALES &amp; CUSTOMER SERVICE</li><li>Effective written and verbal communication skills</li><li>Efficient computer skills</li><li>Fast typing skills (minimum of <b>35 words per minute</b>)</li><li>Presentable and professional</li><li>IMMEDIATE JOINERS ONLY!!! (must be physically located in the UAE with no notice period)</li></ul><p>Note: only FEMALE applicants will be entertained.</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED5,500.00 per month</p>

Front Desk/ Sales Agent (Tagalog Speaker)- WALKIN INTERVIEWS

Atlantis the Royal

<div></div><div><div>Agent, Front Office - Atlantis The Royal<br>
(17742)</div><br>
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world&rsquo;s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests&rsquo; special requirements. The priority of this role will be to ensure all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.</div>
<div><b>
About You</b></div>
<div>
If you have a bachelor&rsquo;s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations system as Opera or similar. A successful applicate must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.</div><br>
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.</div>
<div>Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Agent, Front Office - Atlantis The Royal

IHG Hotels & Resorts

Overview <p>Join to apply for the <b>Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City</b> role at <b>IHG Hotels & Resorts</b>.</p><p>Do you see yourself as a Front Desk Agent for InterContinental Hotel Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Our hotels cultivate a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.</p><p>We are part of the InterContinental Hotels Group at Dubai Festival City, which includes four hotels and a range of facilities. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.</p> Responsibilities <ul><li>Be the warm welcome that kicks off a memorable guest experience</li><li>Acknowledge IHG Rewards Club members and returning guests, in person or on the phone</li><li>Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay</li><li>Handle cash and credit transactions</li><li>Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys</li><li>Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns</li><li>Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary</li><li>Stay safe by following our safety procedures and reporting incidents</li><li>Take pride in your appearance and place as a brand ambassador</li><li>Always know what events and activities are on the day's schedule</li><li>Jump into other ad-hoc duties when your colleagues need your help</li></ul> What we need from you <ul><li>Communication skills - guests and colleagues will need to come to you with concerns as well as compliments</li><li>Fluency in English; extra languages are a plus but not essential</li><li>Literate and tech-savvy - reading, writing, basic maths and computers; experience in our reservations system, Opera</li><li>Flexibility - night, weekend and holiday shifts are part of the job</li><li>High school diploma or equivalent; college or university degree would be a bonus but not essential</li><li>Experience - ideally at least two years in a front desk or guest service position in a 5-star property</li><li>Ability to work independently and within a team</li></ul> What you can expect from us <p>We provide a competitive salary and a wide range of benefits designed to help you live your best work life, including generous room discounts and strong training programs. We promote a culture of trust, support, and acceptance, and are committed to wellbeing and a inclusive workplace through our myWellbeing framework.</p><p>IHG Hotels & Resorts is an equal opportunity employer. We welcome diverse backgrounds, experiences, and perspectives and believe in room to belong, grow, and make a difference for every team member.</p>

Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City

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Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk/ Sales Agent (Tagalog Speaker)- WALKIN INTERVIEWS

Agent, Front Office - Atlantis The Royal

Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City