Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City

Overview

Join to apply for the Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City role at IHG Hotels & Resorts.

Do you see yourself as a Front Desk Agent for InterContinental Hotel Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Our hotels cultivate a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We are part of the InterContinental Hotels Group at Dubai Festival City, which includes four hotels and a range of facilities. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe by following our safety procedures and reporting incidents
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day's schedule
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Communication skills - guests and colleagues will need to come to you with concerns as well as compliments
• Fluency in English; extra languages are a plus but not essential
• Literate and tech-savvy - reading, writing, basic maths and computers; experience in our reservations system, Opera
• Flexibility - night, weekend and holiday shifts are part of the job
• High school diploma or equivalent; college or university degree would be a bonus but not essential
• Experience - ideally at least two years in a front desk or guest service position in a 5-star property
• Ability to work independently and within a team

What you can expect from us

We provide a competitive salary and a wide range of benefits designed to help you live your best work life, including generous room discounts and strong training programs. We promote a culture of trust, support, and acceptance, and are committed to wellbeing and a inclusive workplace through our myWellbeing framework.

IHG Hotels & Resorts is an equal opportunity employer. We welcome diverse backgrounds, experiences, and perspectives and believe in room to belong, grow, and make a difference for every team member.