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TALENTMATE

A hospitality company in Dubai is seeking a Front Desk Representative to manage front-desk operations, ensuring an excellent experience for guests. Ideal candidates should have experience in front desk roles, exceptional communication skills, and the ability to multitask effectively. Responsibilities include managing check-ins, handling reservations, and supporting guests with requests. This is a full-time position offering opportunities for career advancement.

Front Desk & Guest Services Lead

Hilton

<div>Front Office Host
A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
 
What will I be doing? 
As Front Office Host, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Host serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Host

One&Only Resorts

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&amp;Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it s our passion.With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Host to join One&amp;Only finance team at One&amp;Only Royal Mirage Resort in Dubai.With the global growth of our brands, you will be an integral part of the Resort s success and your role goes beyond developing potential relationships where you will ensure that all VIP guests experience a personalized service from arrival to departure.Key Duties And Responsibilities<ul><li>Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort.</li><li>At the start of the shift to take note of all VIP arrivals and ensure that all special requests have been attended to and auctioned.</li><li>Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures.</li><li>Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager.</li><li>Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests.</li><li>Communicate any special requests or comments immediately to the team and to the Manager.</li><li>Have a good knowledge of all attractions, sales promotions and resort activities at all times.</li><li>Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort.</li><li>Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration.</li><li>Update all guests profile in opera and after check-in and ensure all passports scanned copies are attached to the registration cards.</li><li>All registration cards should be dropped at the end of the shift at the Front Desk back office.</li><li>Organize for any special amenities for VIP arrivals and complaints handling or special celebration.</li><li>Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions.</li><li>Ensure that resort collaterals stocks are in place and set-up to be given to VIP guests and ensure checking with marketing for any new updates.</li><li>Ensure that agreed magazines titles and newspapers are placed according to instructions.</li><li>Ensure room allocation is done as per guest s requests as much as possible.</li><li>Follow-up with housekeeping of any pending queue rooms and priority rooms for arrivals and service.</li><li>Liaise with the airport team to monitor guest arrival and inform the Team Leaders and Managers of the location and arrival time of the guest to the resort.</li><li>Communicate guests transport requests correctly and timely as per resort standards.</li><li>Be trained in emergency procedures and basic first aid.</li><li>Be flexible in working hours and schedules as per occupancy requirements.</li></ul>

Host

Hilton Hotels

As Front Office Host, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul>
<li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>

Sunset Hospitality Group

DescriptionMinimum 1-2 years of experience in similar position in hospitality industry (5* Hotel or resort)QualificationThe Hostess / Host is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the teamExperienceGood in EnglishGood communications SkillsInterpersonal SkillsBasic computer skills

Hostess

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a Guest
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 </li>
 <li>
 Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
 </li>
 <li>
 Conflict resolution experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Dubai Al Mina
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Host/ Receptionist

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul>
<li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.</li>
<li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>

Front Office Supervisor

Explore 881+ Front desk host in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

881 front desk host jobs IN Dubai United Arab Emirates

Front Desk & Guest Services Lead

Front Office Host

Host

Front Office Host

Hostess

Front Office Host/ Receptionist

Front Office Supervisor