front desk agent - saudi national only Jobs in Al Khobar

front desk agent - saudi national only

front desk manager

Marriott International

<div>Additional Information 
Job Number25197008 
Job CategoryRooms &amp; Guest Services Operations 
LocationResidence Inn by Marriott Dammam, Prince Muhammed Bin Fahd Rd, Dammam, Saudi Arabia, Saudi Arabia, 32415 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Desk Manager

Confidential

<div>
 
 As the HR Coordinator, your primary focus is to support the HR Operations team with day to day HR administration tasks &amp; Front Desk office
 
 
 
 
 
 
 In this role, you will:
 
 
 
 
 
 
 Onboarding &amp; New Joiner
 
 <ul>
 <li>
 Assist with the induction workshops, including setting up rooms, preparation of new joiner packs
 </li>
 <li>
 Data Administration of new joiner paperwork &amp; processes
 </li>
 </ul>
 
 
 
 
 People Relationships
 
 <ul>
 <li>
 Support the partnership between the HR Operations Manager and employees by handling questions
 </li>
 <li>
 Provide support to employees in various HR-related topics such as policies, leaves and compensation and support with any issues that may arise
 </li>
 </ul>
 
 
 
 
 Offboarding
 
 <ul>
 <li>
 Preparation of offboarding paperwork, using on / offline internal processes.
 </li>
 </ul>
 
 
 
 
 Reporting &amp; SLA&rsquo;s
 
 <ul>
 <li>
 Maintenance and administration of BambooHR and ensure all employee files are recorded digitally
 </li>
 <li>
 Maintain internal HR systems and databases and manage the archiving and database for the organisation
 </li>
 </ul>
 
 
 
 
 Miscellaneous
 
 <ul>
 <li>
 Execute travel administration work and liaising with travel agencies
 </li>
 <li>
 Assist &amp; Execute with the HR Team all the activities from the operations standpoint
 </li>
 <li>
 Maintenance of medical insurance documents from addition to deletion
 </li>
 <li>
 Organise and secure materials and household supply cabinets.
 </li>
 <li>
 Deliver and pick-up mail, messages, documents, packages and other items to and from offices
 </li>
 <li>
 Deal with basic administrative duties.
 </li>
 <li>
 Stock and supply designated facility areas
 </li>
 <li>
 Notify management of occurring deficiencies or needs for repairs
 </li>
 <li>
 Coordinate the maintenance and repair of office equipment
 </li>
 <li>
 Follow all health and safety regulation.
 </li>
 <li>
 Handling Front Desk Office
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Graduate Degree of diploma in HR (Optional)
 
 </li>
 <li>
 0-1 years&rsquo; of experience in HR function
 </li>
 <li>
 0-1 years&rsquo; of Administrative experience
 </li>
 <li>
 Good knowledge in Microsoft Office
 </li>
 <li>
 Good in spoken and written English
 </li>
 <li>
 Good communication skills to work with all levels of seniority internally &amp; externally
 </li>
 <li>
 Good coordination and organization skills
 </li>
 <li>
 Ability to prioritize work requirements
 </li>
 <li>
 Highly motivated, proactive and able to work independently and cooperatively in a diverse group.
 </li>
 <li>
 Hands-on attitude and the ability to thrive in a fast-paced environment
 </li>
 <li>
 Take pride in your work and have fun doing it
 </li>
 <li>
 Must display resilience, and a focus on continuous improvement
 </li>
 <li>
 Proactive approach to finding solutions
 </li>
 </ul>
 
 
</div>

Human Resources Coordinator

STFS GROUP

Job Description &ndash; Customer Service / Receptionist (Saudi National)Industry: Automotive Position: Customer Service Executive / Receptionist Nationality Required: Saudi National Location: AlkobarDepartment: Customer Care / Front OfficePosition Overview:We are seeking a friendly, professional, and customer-focused Saudi National to join our automotive team as a Customer Service / Receptionist. The ideal candidate will be the first point of contact for customers, ensuring smooth communication, professional greetings, and efficient support throughout their visit or inquiry.Key Responsibilities:Front Desk &amp; Customer Handling<ul><li>Greet customers warmly and assist them with inquiries.</li><li>Manage customer check-ins for service appointments.</li><li>Direct visitors to the appropriate department (Service, Sales, Spare Parts, etc.).</li><li>Answer incoming calls and transfer them to the relevant staff members.</li></ul>Customer Service Support<ul><li>Maintain customer records and update appointment schedules.</li><li>Coordinate with the service team regarding customer vehicle status.</li><li>Provide accurate information about services, promotions, and timelines.</li><li>Handle customer complaints professionally and escalate when necessary.</li></ul>Administrative Tasks<ul><li>Manage daily front desk operations efficiently.</li><li>Maintain a clean and welcoming reception area.</li><li>Assist with preparing basic reports, logs, and customer feedback forms.</li><li>Organize documents such as invoices, job cards, and delivery notes.</li></ul>Skills &amp; Qualifications:<ul><li>Saudi National (mandatory).</li><li>Prior experience in customer service, reception, or automotive industry is an advantage.</li><li>Excellent communication skills in Arabic (English is a plus).</li><li>Professional appearance, positive attitude, and strong customer-handling ability.</li><li>Able to multitask and work in a fast-paced automotive environment.</li><li>Basic computer skills (MS Office, CRM systems).</li></ul>Job Type: Full-time

Customer service cus receptionist

Bayut KSA - بيوت السعودية

<div>
 
 Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As the HR Coordinator, your primary focus is to support the HR Operations team with day to day HR administration tasks &amp; Front Desk office
 
 
 
 
 In this role, you will:
 
 
 
 Onboarding &amp; New Joiner
 
 <ul>
 <li>
 Assist with the induction workshops, including setting up rooms, preparation of new joiner packs
 </li>
 <li>
 Data Administration of new joiner paperwork &amp; processes
 </li>
 </ul>
 
 People Relationships
 
 <ul>
 <li>
 Support the partnership between the HR Operations Manager and employees by handling questions&nbsp;
 </li>
 <li>
 Provide support to employees in various HR-related topics such as policies, leaves and compensation and support with any issues that may arise
 </li>
 </ul>
 
 Offboarding
 
 <ul>
 <li>
 Preparation of offboarding paperwork, using on / offline internal processes
 </li>
 </ul>
 
 Reporting &amp; SLA's
 
 <ul>
 <li>
 Maintenance and administration of BambooHR and ensure all employee files are recorded digitally
 </li>
 <li>
 Maintain internal HR systems and databases and manage the archiving and database for the organisation
 </li>
 </ul>
 
 Miscellaneous
 
 <ul>
 <li>
 Execute travel administration work and liaising with travel agencies
 </li>
 <li>
 Assist &amp; Execute with the HR Team all the activities from the operations standpoint
 </li>
 <li>
 Maintenance of medical insurance documents from addition to deletion
 </li>
 <li>
 Organise and secure materials and household supply cabinets
 </li>
 <li>
 Deliver and pick-up mail, messages, documents, packages and other items to and from offices
 </li>
 <li>
 Deal with basic administrative duties
 </li>
 <li>
 Stock and supply designated facility areas
 </li>
 <li>
 Notify management of occurring deficiencies or needs for repairs
 </li>
 <li>
 Coordinate the maintenance and repair of office equipment
 </li>
 <li>
 Follow all health and safety regulation
 </li>
 <li>
 Handling Front Desk Office
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 
 Graduate Degree of diploma in HR (Optional)
 
 </li>
 <li>
 0-1&nbsp; years' of experience in HR function
 </li>
 <li>
 0-1&nbsp; years' of Administrative experience
 </li>
 <li>
 Good knowledge&nbsp; in Microsoft Office
 </li>
 <li>
 Good&nbsp; in spoken and written English
 </li>
 <li>
 Good&nbsp; communication skills to work with all levels of seniority internally &amp; externally
 </li>
 <li>
 Good&nbsp; coordination and organization skills
 </li>
 <li>
 Ability to prioritize work requirements
 </li>
 <li>
 Highly motivated, proactive and able to work independently and cooperatively in a diverse group
 </li>
 <li>
 Hands-on attitude and the ability to thrive in a fast-paced environment
 </li>
 <li>
 Take pride in your work and have fun doing it
 </li>
 <li>
 Must display resilience, and a focus on continuous improvement
 </li>
 <li>
 Proactive approach to finding solutions
 </li>
 
 
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 High-performing and fast-paced work environment
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Rewards and recognition
 </li>
 <li>
 Learning &amp; Development
 </li>
 </ul>
 
 #KSABayut
 
 
 Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

HR Coordinator

Matar Al Baqmi Holding Company

<div><h3 class="jobSectionHeader">Job Role
</h3>The Admin Assistant is responsible for providing administrative and clerical support to ensure efficient day-to-day office operations. The role supports management and staff by handling correspondence, coordinating schedules, preparing documents, and maintaining organized filing systems.<h3 class="jobSectionHeader">
Accountabilities</h3><ul>
<li>Manage and organize daily administrative tasks, including filing, scanning, and data entry.
</li><li>Handle incoming and outgoing correspondence (emails, letters, phone calls).
</li><li>Schedule and coordinate meetings, appointments, and travel arrangements.
</li><li>Prepare reports, presentations, and basic documentation as required.
</li><li>Maintain office supplies inventory and coordinate with vendors when needed.
</li><li>Assist in organizing internal events, workshops, and staff meetings.
</li><li>Support HR and other departments with administrative tasks as assigned.
</li><li>Ensure proper documentation control and maintain confidential records securely.
</li><li>Greet visitors and provide professional front-desk support when required.
</li><li>Follow company policies and procedures to ensure smooth office operations.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Business Administration or related field (preferred).
</li><li>1&ndash;3 years of experience in administrative or office support roles.
</li><li>Strong proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
</li><li>Excellent written and verbal communication skills.
</li><li>Strong organizational skills with attention to detail.
</li><li>Ability to handle multiple tasks and prioritize effectively.
</li><li>Professional attitude with strong interpersonal skills.
</li><li>Ability to work independently and maintain confidentiality.
</li><li>Time-management skills and ability to meet deadlines.</li></ul></div>

Admin Assistant

Grand Hyatt Al Khobar

<div><div>Summary<div>
To assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.</div></div><div>
Qualifications<div>
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years' work experience as Assistant Manager in either Reservation or Front Office, or as Team Leader in larger operation. Good problem solving, administrative and interpersonal skills are a must.</div></div></div>

ASSISTANT MANAGER - RESERVATION (SAUDI NATIONALITY)

Kempinski Hotels

<div>
 
 
 Department:
 
 Information Technology (IT)
 
 
 
 Location:
 
 Saudi Arabia - Al Khobar
 
 
 
 
 Description
 
 
 
 This position is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales &amp; catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.
 
 
 The role will be responsible for management of the IT and potentially AV staff in the hotel. The Director of IT role is only for larger hotels in MEA and China Regions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 First point of contact for all computer related issues within the hotel.
 </li>
 <li>
 Solve technical or operational problems as reported by the users.
 </li>
 <li>
 Ensure that equipment is in proper working order and application performance is optimized.
 </li>
 <li>
 Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
 </li>
 <li>
 Ensure that backups are performed and checked on a regular basis.
 </li>
 <li>
 Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law.
 </li>
 <li>
 Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
 </li>
 <li>
 Follow Kempinski policies as they relate to the security and operation of the computer systems.
 </li>
 <li>
 Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
 </li>
 <li>
 Update all computer systems with the latest security patches to minimize internal and external access security risks.
 </li>
 <li>
 Train and maintain back-up staff for each server-based application.
 </li>
 <li>
 Ensure first level support backup is in place for all systems and network.
 </li>
 <li>
 In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.
 </li>
 <li>
 Coordinate the installation of all new applications or upgrades of existing applications.
 </li>
 <li>
 Coordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.
 </li>
 <li>
 Implement all corporate IT related policies and procedures, carry out an annual self audit.
 </li>
 <li>
 Provide advice to better expedite access and improve the use of information in the Hotel.
 </li>
 <li>
 Take direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.
 </li>
 <li>
 Communicate status, risks and opportunities as it relates to IT to Corporate &amp; Regional IT, General Manager and Hotel Management.
 </li>
 <li>
 Responsible for communication with computer vendors and Kempinski Corporate IT Department.
 </li>
 <li>
 Responsible for timely preparation and submission of all IT budgets.
 </li>
 <li>
 Responsible for the management and control of all IT budgets according to an agreed plan and budget.
 </li>
 <li>
 Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.
 </li>
 <li>
 Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
 </li>
 <li>
 Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
 </li>
 <li>
 Select and recruit suitable employees for the department using prescribed set of policies and procedures.
 </li>
 <li>
 Identify employees with potential for promotion and/or transfer and makes appropriate development plans for him/her together Director of People Services.
 </li>
 <li>
 Work within all pre-set budgetary limits.
 </li>
 <li>
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 
 </li>
 </ul>
</div>

IT Supervisor (Only Saudis)

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