Customer service cus receptionist

Job Description – Customer Service / Receptionist (Saudi National)

Industry: Automotive
Position: Customer Service Executive / Receptionist
Nationality Required: Saudi National
Location: Alkobar

Department: Customer Care / Front Office

Position Overview:

We are seeking a friendly, professional, and customer-focused Saudi National to join our automotive team as a Customer Service / Receptionist. The ideal candidate will be the first point of contact for customers, ensuring smooth communication, professional greetings, and efficient support throughout their visit or inquiry.

Key Responsibilities:

Front Desk & Customer Handling

• Greet customers warmly and assist them with inquiries.
• Manage customer check-ins for service appointments.
• Direct visitors to the appropriate department (Service, Sales, Spare Parts, etc.).
• Answer incoming calls and transfer them to the relevant staff members.

Customer Service Support

• Maintain customer records and update appointment schedules.
• Coordinate with the service team regarding customer vehicle status.
• Provide accurate information about services, promotions, and timelines.
• Handle customer complaints professionally and escalate when necessary.

Administrative Tasks

• Manage daily front desk operations efficiently.
• Maintain a clean and welcoming reception area.
• Assist with preparing basic reports, logs, and customer feedback forms.
• Organize documents such as invoices, job cards, and delivery notes.

Skills & Qualifications:

• Saudi National (mandatory).
• Prior experience in customer service, reception, or automotive industry is an advantage.
• Excellent communication skills in Arabic (English is a plus).
• Professional appearance, positive attitude, and strong customer-handling ability.
• Able to multitask and work in a fast-paced automotive environment.
• Basic computer skills (MS Office, CRM systems).

Job Type: Full-time