front desk night auditor

Hilton

<div><div>JOB OVERVIEW</div><div>
The Night Auditor plays a crucial role in supporting the night audit team and ensuring smooth and efficient front desk operations during late-night and early morning shifts. This position requires a high level of attention to detail, exceptional customer service skills, and the ability to work independently with minimal supervision during overnight hours.</div><div></div><div> 
WHAT WE OFFER</div><ul><li>
Pay rate: $26.00 per hour</li><li>
Medical, dental, vision insurance</li><li>
401(k) with company matching</li><li>
Exclusive worldwide Hilton employee travel discount program</li><li>
... and more</li></ul><div></div><div> 
DUTIES AND RESPONSIBILITIES</div><ul><li>
Perform nightly financial reconciliations and audits of hotel transactions.</li><li>
Process guest folios, ensuring accuracy of all charges, payments, and account balances.</li><li>
Verify and balance daily cash, credit card, and other payment transactions.</li><li>
Prepare daily revenue reports and financial summaries for management.</li><li>
Handle guest check-ins, check-outs, and room assignments during overnight hours.</li><li>
Respond to guest inquiries and resolve issues in a professional and efficient manner.</li><li>
Manage incoming phone calls and facilitate clear guest communication.</li><li>
Monitor and maintain security of the front desk and lobby areas.</li><li>
Post room charges and accurately process guest billing.</li><li>
Update and maintain the guest reservation system as needed.</li><li>
Assist in operating night audit software and hotel management systems (e.g., OnQ, Agilysys).</li><li>
Respond promptly to guest emergencies, requests, and unusual situations.</li><li>
Maintain a clean, organized, and welcoming front desk environment.</li><li>
Begin AM Checklist tasks prior to the arrival of the morning shift.</li><li>
Print required reports to complete the daily flash using Agilysys and OnQ systems.</li><li>
Performs other duties as required.</li></ul><div></div><div> 
QUALIFICATIONS AND REQUIREMENTS</div><div></div><div> 
Education &amp; Experience</div><ul><li>
High school diploma or equivalent required; associate or bachelor's degree in hospitality or a related field is a plus</li><li>
Prior experience in front desk operations, customer service, or night audit roles preferred</li><li>
Familiarity with basic accounting principles and hotel front office procedures</li></ul><div></div><div> 
Required Skills/Abilities</div><ul><li>
Strong attention to detail with excellent organizational and time management skills</li><li>
Ability to work independently and handle responsibilities with minimal supervision</li><li>
Excellent verbal and written communication skills</li><li>
Strong problem-solving skills and a calm, professional demeanor under pressure</li><li>
Comfortable working overnight shifts, including weekends and holidays</li><li>
Capable of standing for extended periods and occasionally lifting up to 30 pounds</li></ul><div></div><div> 
Schedule</div><div>
The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.</div><div></div><div> 
Physical, Mental and Environmental &amp; Technical Demands</div><div>
Fast paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment.</div><div></div><div> 
Grooming</div><div>
All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process.</div><div></div><div> 
STANDARD SPECIFICATIONS</div><div></div><div> 
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.</div><div></div><div> 
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.</div><div></div><div> 
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.</div><div></div> 
Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.</div>

Front Desk Night Auditor

Hyatt

<div>
 
 Description
 
 
 
 We are hiring a PT Front Desk Host &amp; PT Night Auditor!
 
 
 We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7, so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift, your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility &ndash; this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
 
 
 Role Responsibilities:
 
 
 As a Front Desk Host / Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:
 
 
 Processing credit card transactions and other (restaurant, events, lounge) for the day
 
 
 Handling phone system, transferring calls, reservations, etcc
 
 
 Verify, balance and review hotel room availability
 
 
 Perform Check-in and Check-out procedures
 
 
 Administer guest payment policies and look for errors from the day shifts
 
 
 Prepare folios for the morning departing guests
 
 
 Maintain overall lobby appearance and assist with AM breakfast set up if needed
 
 
 Be versed in all hotel emergency procedures
 
 
 Here are some reasons our associates like working for us:
 
 
 
 Benefits
 
 
 
 We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training &amp; development and career advancement opportunities.
 
 
 Why Concord?
 
 
 Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It&rsquo;s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
 
 
 You take pride in your work, the hotel, and your employer to make sure we exceed our guests&rsquo; expectations. If this is you, we want you to contact us... Now!
 
 
 If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
 
 
 
 Qualifications
 
 
 
 Hotel Experience
 
 
 
 Behaviors
 
 
 
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 Loyal: Shows firm and constant support to a cause (Preferred)
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 Innovative: Consistently introduces new ideas and demonstrates original thinking (Required)
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 Thought Provoking: Capable of making others think deeply on a subject (Required)
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 Leader: Inspires teammates to follow them (Required)
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 Team Player: Works well as a member of a group (Required)
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 Enthusiastic: Shows intense and eager enjoyment and interest (Required)
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 Functional Expert: Considered a thought leader on a subject (Required)
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 Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
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 Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
 
 
 
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 </ul>
 
 Motivations
 
 
 
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 Preferred Goal Completion: Inspired to perform well by the completion of tasks
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 Preferred Self-Starter: Inspired to perform without outside help
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 Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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 Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
 
 
 
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 </ul>
 
 Experience
 
 
 
 <ul>
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 Preferred Hotel Experience
 
 
 
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 </ul>
 Equal Opportunity Employer
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
 
 
 This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
</div>

Front Desk / Night Auditor

Nish Hospitality LLC

Overview: We are seeking a reliable and customer-oriented individual to join our team as a Front Desk Clerk/Night Auditor. In this role, you will be responsible for providing exceptional service to our guests and ensuring the smooth operation of the front desk and night audit processes. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.Responsibilities: - Greet guests in a friendly and professional manner, providing assistance and information as needed - Check guests in and out of the hotel, ensuring accuracy in reservations and payment processing - Handle guest inquiries, requests, and complaints promptly and effectively - Operate phone systems, taking messages and transferring calls to appropriate departments - Perform night audit duties, including reconciling daily transactions, preparing reports, and balancing accounts - Maintain cleanliness and organization at the front desk area - Assist with other administrative tasks as assignedSkills: - Previous experience in front desk or night audit roles preferred - Strong customer service skills with the ability to handle difficult situations calmly and professionally - Knowledge of hotel operations and procedures - Bilingual skills (if applicable) to assist non-English speaking guests - Excellent phone etiquette and communication skills - Attention to detail and ability to multitask effectively - Proficiency in hotel management software is a plusAt our company, we value our employees' contributions and offer a competitive salary along with benefits such as medical insurance, paid time off, and opportunities for career advancement. If you are looking for a rewarding position in the hospitality industry, apply today to join our team as a Front Desk Clerk/Night Auditor.Job Type: Full-timePay: $11.00 - $12.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Ability to Relocate:<ul><li>Van Buren, AR 72956: Relocate before starting work (Required)</li></ul>Work Location: In person

Front Desk Receptionist/Night Auditor

Good Nite Inn

Beach Street Inn is seeking an energetic and detail-oriented Front Desk Agent/Night Auditor to join our team. In this dynamic role, you will be the first point of contact for our guests, ensuring a smooth check-in and check-out process while providing outstanding customer service. During overnight shifts, you will also perform night audit responsibilities, reconciling daily financial transactions to ensure accuracy and security. Your enthusiasm and professionalism will help create memorable stays for our guests and support the seamless operation of our hotel.Duties<ul><li>Welcome guests warmly upon arrival, assisting with check-in and check-out procedures efficiently</li><li>Handle guest inquiries, requests, and complaints with a positive attitude, ensuring guest satisfaction</li><li>Manage multi-line phone systems with professionalism, providing information and routing calls appropriately</li><li>Conduct night audit procedures by reviewing daily financial transactions, balancing accounts, and preparing reports</li><li>Maintain accurate guest records, reservations, and billing information using hotel management software</li><li>Ensure the front desk area remains organized, clean, and welcoming at all times</li><li>Promote hotel amenities and local attractions to enhance guest experience and satisfaction</li></ul>Requirements<ul><li>Previous experience in hospitality or hotel front desk operations preferred</li><li>Strong customer service skills with a friendly, professional demeanor</li><li>Multilingual or bilingual abilities are a plus to assist diverse guests effectively</li><li>Knowledge of hotel management systems and night audit procedures highly desirable</li><li>Excellent phone etiquette and ability to operate multi-line phone systems confidently</li><li>Ability to work overnight shifts in a fast-paced environment with attention to detail</li><li>Familiarity with guest relations, hospitality standards, and resort operations is advantageous</li></ul>Join us as a Front Desk Agent/Night Auditor where your enthusiasm for hospitality will shine! Bring your passion for guest services, your multilingual skills if available, and your dedication to creating exceptional experiences. We offer a supportive environment where your contributions truly make a difference in our guests&rsquo; stays!Pay: From $19.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li><li>Hotel: 1 year (Preferred)</li><li>Night audit: 1 year (Preferred)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li><li>Overnight Shift (Required)</li><li>Day Shift (Preferred)</li></ul>Ability to Commute:<ul><li>Santa Cruz, CA 95060 (Required)</li></ul>Work Location: In person

Front Desk Agent/Night Auditor

Canopy by Hilton Jersey City Arts District

<div>
 
 
 
 
 
 Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything.
 
 
 
 
 
 
 
 
 
 At the core of Canopy by Hilton&rsquo;s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the &ldquo;Positively Yours&rdquo; culture at our hotel and is committed to delivering the lifestyle experiences our guests want.&nbsp;
 
 
 
 
 
 
 
 
 
 The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Welcome Enthusiast.&nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 POSITION TITLE:
 
 
 
 
 
 Welcome Enthusiast/Front Desk Agent
 
 
 
 
 
 
 
 
 
 
 
 REPORTS TO:
 
 
 
 
 
 Lead Welcome Enthusiast/Director of Front Office
 
 
 
 
 
 
 
 POSITION SUMMARY:
 
 
 
 This is a part-time position, depending on business volume.&nbsp; Candidate must be flexible to work AM/PM &amp; Mid-Shift.&nbsp; Schedules are done based on the needs of the hotel.&nbsp;
 
 This position would also require the ability to work the Overnight Shift/Night Audit shift. (SATURDAY and SUNDAY OVERNIGHT)
 
 
 
 
 
 
 
 
 
 
 Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Canopy brand standards of quality. Offer outstanding customer service and the &ldquo;Simple Pleasures&rdquo; needed to give all guests the &ldquo;Positive Stay&rdquo; promise. The position serves as the face of the hotel &ndash; the guest&rsquo;s first, and usually most frequent contact, and as such is instrumental in revenue maximization, customer satisfaction, promoting repeat guests, and influencing the properties and the company&rsquo;s reputation in the neighborhood. Often viewed as &ldquo;Command Central&rdquo; the Welcome Desk must be thoroughly trained and able to efficiently perform all emergency-related functions and duties.&nbsp;
 
 
 
 
 
 
 
 Night Auditor Duties:
 
 
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 Perform all end-of-day front desk and night audit functions
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 Prepare, balance, post all necessary reports daily
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 Remain calm and alert, especially during emergency situations and/or heavy hotel activity
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 Make decisions and take action based on previous experience and good judgement.&nbsp;
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 Post and balance charges and settlements in a timely and efficient manner
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 Responds and acts on guest concerns, service or security concerns
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 DUTIES AND RESPONSIBILITIES:
 
 
 
 
 
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 Greet customers immediately with a friendly and sincere welcome.
 
 
 
 
 
 
 
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 Use a positive and clear speaking voice, listen to and understand requests, respond quickly in a friendly manner with appropriate action and provide accurate information such as outlet hours and local attractions.
 
 
 
 
 
 
 
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 Follow up to ensure guest satisfaction.
 
 
 
 
 
 
 
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 Responsible for guest registration and check out.
 
 
 
 
 
 
 
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 Complete the registration process by inputting and retrieving information from a computer system and confirming pertinent information including number of guests and room rate.
 
 
 
 
 
 
 
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 Promote Canopy brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate.
 
 
 
 
 
 
 
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 Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
 
 
 
 
 
 
 
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 Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
 
 
 
 
 
 
 
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 Verify credit cards for authorization using electronic acceptance methods.
 
 
 
 
 
 
 
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 Handle cash, make change and balance an assigned house bank.
 
 
 
 
 
 
 
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 Accept and record vouchers, traveler&rsquo;s checks, and other forms of payment.
 
 
 
 
 
 
 
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 Post charges to guest rooms and house accounts using the computer.
 
 
 
 
 
 
 
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 Champion the use of POSITIVELY YOURS and CREATING A POSITIVE STAY.
 
 
 
 
 
 
 
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 Maintain correct procedures for hotel accounting, credit control and handling of financial transactions.
 
 
 
 
 
 
 
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 Analyze and generate reports and communicate information to enthusiasts and appropriate departments.
 
 
 
 
 
 
 
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 Monitor and maintain procedures for safety and security of guests, enthusiasts and hotel property.
 
 
 
 
 
 
 
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 Promptly answer the telephone using positive and clear communication.
 
 
 
 
 
 
 
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 Input messages into the computer.
 
 
 
 
 
 
 
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 Retrieve messages and communicate the content to the guest.
 
 
 
 
 
 
 
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 Retrieve mail, small packages and facsimiles for customers as requested.
 
 
 
 
 
 
 
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 Comply with attendance rules and be available to work on a regular basis.
 
 
 
 
 
 
 
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 Provide a professional image at all times through appearance and dress.
 
 
 
 
 
 
 
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 Have Knowledge of hotel property, amenities, area attractions and transportation.
 
 
 
 
 
 
 
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 Ensure compliance with all Brand Standards of Operations including all Guest Satisfaction programs.
 
 
 
 
 
 
 
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 Perform any other job-related duties as assigned.
 
 
 
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 PREREQUISITIES:
 
 
 
 
 
 
 
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 As Welcome Enthusiast, must be friendly, energizing, positive and caring in all core aspects of the Canopy culture as defined.
 
 
 
 
 
 
 
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 Previous hotel front office experience preferred.
 
 
 
 
 
 
 
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 Highly organized, result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
 
 
 
 
 
 
 
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 Must work well under pressure in a fast-paced environment and handle conflicting priorities.
 
 
 
 
 
 
 
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 Excellent written and verbal communication skills
 
 
 
 
 
 
 
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 Strong computer skills, especially knowledge of Hilton's OnQ Property Management System, Microsoft Word and Excel
 
 
 
 
 
 
 
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 Physical Aspects of Position (includes but are not limited to): - Walking and standing throughout shift - Occasional lifting and carrying up to 30 lbs.
 
 
 
 
 
 
 
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 </ul>
</div>

Welcome Desk Agent/Front Desk Agent Night Auditor

Sagemont Hotels

<div><h2 class="jobSectionHeader">At Hampton Inn &amp; Suites Banning-Beaumont, every team member plays a vital role in our mission to Soar to Success. As a Night Auditor, you provide the key to a smooth overnight operation &mdash; the Ground Control of our hospitality experience &mdash; ensuring every arrival and departure is smooth, memorable, and consistent with our Wings of Excellence standards.</h2>
Night Auditors serve as the first point of contact for guests and play a vital role in ensuring the smooth overnight operation of the hotel, handling guest accounts, and providing exceptional guest services during nighttime hours. This position upholds the Hotels&rsquo; commitment to hospitality excellence by delivering professional, friendly, and efficient service that embodies our brand values of ownership, accountability, and guest-first culture.<h2 class="jobSectionHeader">
Key Responsibilities Include:</h2><h3 class="jobSectionHeader">
Guest Experience</h3><ul><li>
Greet all guests with warmth and professionalism upon arrival and departure.</li><li>
Perform late night check-ins and check-outs efficiently, accurately, and in accordance with brand and Hotel standards.</li><li>
Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion.</li><li>
Promote hotel amenities, local attractions and programs to enhance the guest experience.</li><li>
Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager.</li></ul><h3 class="jobSectionHeader">
Reservations &amp; Financial Transactions</h3><ul><li>
 Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS).</li><li>
 Assist with same-day reservations, group check-ins, and modifications as needed.</li><li>
 Perform nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions.</li><li>
 Balance daily revenue reports, including cash, credit, and other payment methods.</li><li>
 Prepare and distribute detailed reports for management review.</li>
 Ensure the front desk area is organized, clean, and welcoming for guests arriving or departing during night hours 
<li>
</li></ul><h3 class="jobSectionHeader">
Communication &amp; Coordination</h3><ul><li>
Maintain clear communication with hotel departments via hotel channels.</li><li>
Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotels SOP.</li><li>
Respond promptly to calls, emails, and internal messages using approved communication systems.</li></ul><h3 class="jobSectionHeader">
Compliance &amp; Brand Standards</h3><ul><li>
 Adhere to all Hotels policies, brand training, and safety procedures.</li><li>
 Maintain a clean, organized, and professional front desk workspace at all times.</li><li>
 Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies.</li></ul><h2 class="jobSectionHeader">
Work Environment &amp; Schedule</h2><ul><li>
This position requires flexible availability, including weekends and holidays.</li><li>
This position works as one part of the Hotel team and shares in our culture.</li><li>
Uniform and appearance standards must be maintained at all times per the Hotels policy.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
 High school diploma or equivalent required; college coursework in hospitality preferred.</li><li>
 Minimum 1 year of front desk or night auditor experience (hotel experience strongly preferred).</li><li>
 Proficiency with PMS systems (Hilton OnQ/PEP preferred).</li><li>
 Excellent verbal and written communication skills.</li><li>
 Strong organizational skills and attention to detail.</li><li>
 Ability to multitask in a fast-paced environment while maintaining composure and professionalism.</li></ul><h2 class="jobSectionHeader">
Sound Interesting? Apply today!</h2></div>

Night Auditor

Hotel Equities

<div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Auditor/Front Desk Agent for the Crowne Plaza KC Downtown in Kansas City, MO.
Night Auditor (Overnight Shift 11 PM-7 AM)
Job Purpose:
The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.<ul><li>
Check guests in, issue room keys, and provide information on hotel services and room location.</li><li>
Ensure required identification is taken from guests at check-in in line with local legislative requirements.</li><li>
Answer phones in a prompt and courteous manner.</li><li>
Up-sell rooms where possible to maximize hotel revenue.</li><li>
Answer, record and process all guest calls, messages, requests, questions or concerns.</li><li>
Record guest preferences in the system.</li><li>
Check guests out, including resolving any late or disputed charges.</li><li>
Accurately process all cash and credit card transactions using established procedures.</li><li>
Issue, control and release guest safe-deposit boxes in line with hotel procedures.</li><li>
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li><li>
Take action to solve guest problems/complaints using appropriate service recovery guidelines.</li><li>
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.</li><li>
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.</li><li>
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.</li><li>
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc</li></ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards is a plus!
This job requires the ability to perform the following:<ul><li>
Frequently standing up behind the desk and front office areas.</li><li>
Carrying or lifting items weighing up to 50 pounds / 23 kilograms.</li><li>
Handling objects, products and computer equipment.</li><li>
Basic computer skills to operate various property management and reservations systems, etc.</li></ul>
Other:<ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Basic math skills are used frequently when handling cash or credit.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul>
Amazing Benefits At A Glance:<ul><li>
$17.00 per hour</li><li>
Team Driven and Values Based Culture</li><li>
Medical/Dental/Vision</li><li>
Vacation &amp; Holiday Pay</li><li>
Same-day pay available</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities/ Manager Training Program</li><li>
Reduced Room Rates throughout the portfolio</li><li>
Third Party Perks (Movie Tickets, Attractions, Other)</li><li>
401(k)</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Flexible schedule</li><li>
Flexible spending account</li><li>
Life insurance</li><li>
Parental leave</li><li>
Referral program</li></ul></div>

Night Auditor, Front Desk Agent - Crowne Plaza KC Downtown

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