front desk reservations

Rixos

<div><b>Company Description</b><p><b><br>
Join</b><b> us at Accor, </b><b>where</b><b> life pulses </b><b>with</b><b> passion!</b>
</p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
</p><p>By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><p><b>
Hospitality</b><b> </b><b>is</b><b> a </b><b>work</b><b> of </b><b>heart</b><b>,</b>
<br>
<b>Join</b><b> us and </b><b>become</b><b> a </b><b>Heartist</b><b>&reg;.</b></p><b><br>
Job Description</b><br>
<p></p><ul><li>
Maintains complete knowledge of and complies with all departmental policies / service<b> </b>procedures /standards.</li></ul><br>
<p></p><ul><li>
Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.</li><li>
Anticipates guests&rsquo; needs, responds promptly and acknowledges all guests, however busy and whatever time of day.</li><li>
Maintains positive guest relations at all times.</li><li>
Resolves guest complaints, ensuring guest satisfaction.</li><li>
Monitors and maintains cleanliness, sanitation and organization of assigned work areas.</li><li>
Maintains complete knowledge of:</li><li>
All hotel facilities/services, hours of operation.</li><li>
All guest room layouts, bed types, d&eacute;cor, appointments, and locations.</li><li>
Room availability for any given day.</li><li>
Restricted dates, rates and room types.</li><li>
All room rates, packages and promotions.</li><li>
Specific arrangements between hotel and travel agencies, corporate reservations center.</li><li>
Entertainment/special events scheduled in the hotel.</li><li>
Accesses all functions of the computer system.</li><li>
Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.</li><li>
Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.</li><li>
Documents any late or absent employees; maintains accurate and current employee records.</li><li>
Schedules and assigns staff breaks.</li><li>
Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).</li><li>
Legibly updates information board.</li><li>
Ensures staff's knowledge of hotel services, features and amenities.</li><li>
Prepares and communicates assignments to the staff. Assigns additional tasks as they arise.</li><li>
Responds to incoming calls.</li><li>
Accesses and ensures that Reservation Agents properly access all functions of Reservations system.</li><li>
Monitors and ensures that Reservations staff performs their job functions to the hotel's standards.</li><li>
Monitors and ensures that all reservations (including manual) are input into the system.</li><li>
Monitors reservations requested by fax, telex and mail.</li><li>
Ensures guest history accounts are kept current.</li><li>
Ensures advance deposits, refunds of such and confirmation of both are processed.</li><li>
Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status.</li><li>
Ensures group files are accurate and kept current.</li><li>
Ensures that group requirements are entered from the sales booking sheet.</li><li>
Processes change forms received from Sales after checking availability; resolves any discrepancies.</li><li>
Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.</li><li>
Ensures that rooming lists are input into the system.</li><li>
Pre-blocks group rooms where special requests are made.</li><li>
Assists Reservations staff whenever necessary in performing all job functions.</li><li>
Conducts on job training program on the required job functions with criterion expected and department orientation for new hires. Conducts ongoing training with existing staff.</li><li>
Works closely with other departments to effectively accommodate guests' special requests and amenities.</li><li>
Communicates designated VIP reservations to the General Manager and department managers.</li><li>
Works closely with the Front Desk Manager in determining the percentage for overbooking.</li><li>
Reviews no-show reservations and processes charges. Tracks group no- show reservations and distributes it to Sales Department.</li><li>
Compiles reports on no-show for future business forecasting.</li><li>
Reviews master file activity report daily for accuracy of codes, rates and guest information.</li><li>
Communicates room availability (particularly status changes on any date) to Reservations staff, Front Desk Manager and Corporate Reservations Center.</li><li>
Reviews any reservations erroneously taken during restricted dates with individual responsible.</li><li>
Reviews previous night's occupancy report and tracks for forecasting future business patterns.</li><li>
Monitors wait list and determine priority of guests to be contacted for room availability.</li><li>
Creates Travel Agent Master in computer.</li><li>
Reviews Travel Agency Commission Report daily for accuracy; resolve any discrepancies.</li><li>
Monitors system problems, maintain log of such and coordinates corrections with the service company representative.</li><li>
Prepares work orders for maintenance repairs and distributes them to Engineering.</li><li>
Maintains supply levels and legibly documents needs on a requisition.</li><li>
Organizes and sets up office files on designated reference or resource information; keeps filing up-to date.</li><li>
Prepares and distributes weekly/monthly/annual forecasts.</li><li>
Prepares and submits daily/weekly payroll records.</li><li>
Ensures that all pertinent information is documented in the log book daily.</li><li>
Conducts performance appraisals of designated staff annually.</li><li>
Attends designated meetings.</li><li>
Reviews status of assignments and any follow-up action with on-coming Supervisor.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>
To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</li><li>
Carries out all responsibilities related to the quality management systems implemented at the facilities</li><li>
Carries out all other duties assigned by managers and hotel management not specified in the job description.</li><li>
Carry out all responsibilities related to Protection from pandemic disease &amp; action response implemented at the facilities</li></ul><p></p><b><br>
Qualifications</b><p><br>
</p><ul><li><ul><li><b>Education:</b> At least a high school or vocational diploma</li><li><b>
Experience:</b> One year&rsquo;s experience as a Reservations Agent, preferably a style hotel.</li><li><b>
Foreign Language: </b>Fluency in English both verbal and non-verbal.</li><li><b>
Courses and Training:</b> Prior attendance in courses and seminars in the related field.</li></ul></li><li><ul><li><b>
Computer Literacy:</b> Compute basic arithmetic.</li><li><b>
 Skills:
</b></li></ul></li><li>Prioritize and organize.</li><li>
Be a clear thinker, remaining calm and resolving problems using good judgment.</li><li>
Follow directions thoroughly.</li><li>
Understand guest&rsquo;s service needs.</li><li>
Work cohesively with co-workers as part of a team.</li><li>
Work with minimal supervision.</li><li>
Maintain confidentiality of guest information and pertinent hotel data.</li><li>
Ascertain departmental training needs and provide such training.</li><li>
Direct performance of staff and follow up with corrections when needed.</li><li>
Ability to input and access information in the property management system/computers.</li><li>
Familiarity with yield management and forecasting.</li></ul><br>
<b>
Additional Information</b><p><br>
2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,<br>
reduce environmental pollution and harmful effects to the environment and lead to<br>
staffs.<br>
2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with<br>
laws, controlling reducing chemical dirtiness.<br>
2.25 Carry out all responsibilities related to the quality management and food safety<br>
management systems implemented at the facility.<br>
2.26 Carry out all other duties assigned by managers and hotel management not specified<br>
in the job description.</p></div>

Reservation Supervisor

TALENTMATE

A hospitality company in Dubai is seeking a Front Desk Representative to manage front-desk operations, ensuring an excellent experience for guests. Ideal candidates should have experience in front desk roles, exceptional communication skills, and the ability to multitask effectively. Responsibilities include managing check-ins, handling reservations, and supporting guests with requests. This is a full-time position offering opportunities for career advancement.

Front Desk & Guest Services Lead

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25201667<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p><p><br>
</p><p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Group Coordinator

TownePlace Suites by Marriott Colorado Springs Garden of the Gods

<div></div><div><div><div><div><div><div><div><b>JOB OVERVIEW</b></div><div>
The Front Desk Supervisor is responsible for overseeing daily front office operations while supporting housekeeping and overall rooms operations. This role ensures exceptional guest service, smooth operational flow, and compliance with Marriott brand standards. The Front Desk Supervisor leads by example, supports team members across departments, and maintains strong organizational and administrative control of front office functions.</div><div></div><div><b><br>
DUTIES AND RESPONSIBILITIES</b></div><ul><li>
Supervise all aspects of Front Desk operations, ensuring consistent, high-quality guest service</li><li>
Handle guest concerns, complaints, and service recovery professionally and effectively</li><li>
Ensure compliance with Marriott brand standards, policies, and procedures</li><li>
Train, coach, and support front desk associates to maintain service excellence</li><li>
Perform check-in, check-out, reservations, billing, and cash handling duties as needed</li><li>
Maintain strong working knowledge of all aspects of Front Desk and Housekeeping operations</li><li>
Coordinate daily room status with Housekeeping to ensure accurate availability and readiness</li><li>
Support overall rooms operations, including room inspections when required</li><li>
Prepare and place supply orders for front desk, lobby, and guest service items; monitor usage trends to ensure appropriate inventory levels</li><li>
Restock front desk, lobby, and back-of-house supplies as needed, ensuring work areas remain organized, stocked, and guest-ready at all times</li><li>
Prepare guest amenities (welcome items, extended-stay amenities, special requests, loyalty recognitions, etc.) according to brand standards and property guidelines</li><li>
Assist with housekeeping coverage or coordination during staffing shortages or high occupancy</li><li>
Demonstrate proficiency in FOSSE for reservations, billing, reporting, and night audit support</li><li>
Utilize Microsoft Office for reports and communication</li><li>
Prepare and manage staff schedules to meet business needs and control labor costs</li><li>
Process payroll accurately and on time</li><li>
Maintain a high level of organization across all front office functions</li><li>
Complete inventory tracking and end-of-month inventory procedures</li><li>
Assist management with reports, audits, and operational documentation</li><li>
Lead shifts independently when required</li><li>
Cover any shift as necessary, including mornings, evenings, weekends, holidays, and overnight shifts</li><li>
Support cross-training and teamwork across departments</li><li>
Other duties as assigned by management</li></ul><div></div><div><b><br>
QUALIFICATIONS AND REQUIREMENTS</b></div><div></div><div><b><br>
Education &amp; Experience</b></div><ul><li>
Minimum of 1-2 years of hotel Front Desk experience, preferably within a Marriott-branded property</li><li>
Previous supervisory or leadership experience preferred</li></ul><div></div><div><b><br>
Required Skills/Abilities</b></div><ul><li>
Proficiency with FOSSE</li><li>
Proficiency with Microsoft Office</li><li>
Excellent organizational and time-management skills</li><li>
Ability to multitask and prioritize in a fast-paced hotel environment</li><li>
Strong working knowledge of Front Desk, Housekeeping, and Rooms Operations</li></ul><div></div><div><b><br>
Schedule</b></div><div>
The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.</div><div></div><div><b><br>
Physical, Mental and Environmental &amp; Technical Demands</b></div><div>
Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment.</div><div></div><div><b><br>
Grooming</b></div><div>
All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process.</div><div></div><div><b><br>
STANDARD SPECIFICATIONS</b></div><div></div><div><br>
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.</div><div></div><div><br>
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.</div><div></div><div><br>
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.</div></div></div></div></div></div></div><p></p>

Front Desk Supervisor

Accor

<div><b>Company Description</b><p><br>
The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes<br>
</p><br>
<br>
<b>Job Description</b><ul><li><br>
Sort all the correspondence in the order of priority and process the reservation to the set standard</li><li>Input, modify or cancel phone reservations into the system direcly and file accordingly</li><li>Access the GDS / CRS / Internet regularly and input these reservations into the system</li><li>Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.</li><li>File all correspondence in a chronological and alphabetical order on a daily basis.</li><li>Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled.</li><li>Acquaint self with regular callers and acknowldge them by name.</li><li>Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM.</li><li>Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.</li><li>Ascertain callers needs though open ended questions and try to sell higher yield rooms.</li><li>Use the correct guest history when making a reservation.</li><li>Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.</li><li>Refer to the Credit Manager if credit facilities are required.</li><li>Obtain approval from the Front Desk for same day reservation or on near sell-out dates.</li><li>Refer requests for extension or change of payment for in-house guests to Front Desk.</li><li>Perform any other duties that may be assigned from time to time by the management.</li></ul><b><br>
Qualifications</b><ul><li><br>
Good interpersonal skills and self-confident.</li><li>Guest oriented and service minded, with attention to quality.</li><li>Good sales skills.</li><li>Dynamic.</li><li>Good presentation.</li><li>A thorough and organized approach.</li></ul></div>

Assistant Reservations Manager

Hampton by Hilton

<p><b>Job Summary</b><br/>We are seeking an experienced and dynamic Front Office Manager to oversee the daily operations of our hotel&rsquo;s front desk and guest services. The ideal candidate will possess strong hospitality management skills, exceptional customer service abilities, and a passion for creating memorable guest experiences. Bilingual or multilingual proficiency is highly desirable to effectively communicate with diverse clientele. This role is vital in ensuring smooth front desk operations, guest satisfaction, and efficient team management within a vibrant resort environment.</p><p><b>Duties</b></p><ul><li>Supervise and coordinate front desk activities, including check-in/check-out procedures, reservations, and guest inquiries</li><li>Manage guest relations to ensure high levels of satisfaction and resolve any issues promptly</li><li>Train, mentor, and evaluate front desk staff to maintain excellent service standards</li><li>Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette</li><li>Maintain a welcoming atmosphere by providing exceptional guest services and support</li><li>Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations</li><li>Implement hotel policies and procedures related to guest services and safety protocols</li><li>Monitor occupancy levels and assist in managing room allocations efficiently</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience in management or supervisory role within a hospitality setting is preferred</li><li>Hospitality experience is required</li><li>Hotel operations experience is preferred.</li><li>Bilingual or multilingual skills is a plus, not required</li><li>Must have availability to work on weekends</li></ul><p>This position offers an opportunity to lead a dedicated team in delivering outstanding guest experiences while advancing your career in the hospitality industry.</p><p>Job Type: Full-time</p><p>Pay: $45,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

PM Front Office Manager

OLIVE HOTELS & RESORTS COCHIN

<p><b>Job Title:</b> Guest Service Associate (GSA) &ndash; Front Office</p><p><b>Location:</b> Munnar<br/><b>Department:</b> Front Office<br/><b>Job Type:</b> Full-time</p><p><b>Job Summary</b></p><p>We are looking for a <b>Guest Service Associate (GSA) &ndash; Front Office</b> to join our hospitality team. The ideal candidate will be responsible for providing excellent guest service, handling front desk operations, and ensuring a smooth check-in and check-out experience for guests.</p><p><b>Key Responsibilities</b></p><ul><li>Welcome guests and manage check-in &amp; check-out procedures</li><li>Handle reservations, cancellations, and guest inquiries</li><li>Coordinate with Housekeeping and other departments</li><li>Respond to guest requests and resolve complaints professionally</li><li>Maintain guest records and billing accuracy</li><li>Follow hotel SOPs and service standards</li><li>Ensure the front desk area is clean and presentable</li></ul><p><b>Requirements</b></p><ul><li>Diploma / Degree in Hotel Management preferred</li><li>0&ndash;2 years of experience in Front Office or customer service</li><li>Freshers with good communication skills are welcome</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge; PMS experience is an advantage</li><li>Willingness to work in shifts, weekends, and holidays</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary</li><li>Food &amp; accommodation (if applicable)</li><li>Career growth opportunities</li><li>Friendly and professional work environment</li></ul><p><b>How to Apply</b></p><p>Interested candidates can apply via <b>Indeed</b> or contact:<br/>Phone: 8921126045<br/>Email: hr.woods@olive.com</p><p>Job Type: Full-time</p><p>Pay: ₹16,000.00 - ₹20,000.00 per month</p><p>Work Location: In person</p>

Front Office Executive

Search 3214+ Front desk reservations jobs near you this January. New roles added regularly across leading industries. Apply today.