front desk team member

Hilton

<div>Front Desk Team Leader
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Desk Team Leader is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.
What will I be doing?
As the Front Desk Team Leader, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Maintain high customer service focus by approaching your job with the customers always in mind.
</li></ul><ul><li>Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
</li></ul><ul><li>Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
</li></ul><ul><li>Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
</li></ul><ul><li>Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
</li></ul><ul><li>Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
</li></ul><ul><li>Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
</li></ul><ul><li>Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
</li></ul><ul><li>Agree and implement actions to make improvements to customer service.
</li></ul><ul><li>Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
</li></ul><ul><li>Coordinate with the Housekeeping department to ensure cleaning is followed-up.
</li></ul><ul><li>Maintain guest histories to assist with returning guests.
</li></ul><ul><li>Attend and participate in regular operational and hotel meetings.
</li></ul><ul><li>Communicate goals to the team.
</li></ul><ul><li>Provide city information to guests.
</li></ul><ul><li>Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.
</li></ul><ul><li>Ensure the shift is reviewed, and handovers and briefings are carried out.
</li></ul><ul><li>Getting members of the team to work cooperatively with others.
</li></ul><ul><li>Create an environment where &ldquo;everyone sells&rdquo;.
</li></ul><ul><li>Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
</li></ul><ul><li>Plan ahead and ensure adequate resources are available.
</li></ul><ul><li>Set and agree to departmental objectives for self and team.
</li></ul><ul><li>Attempt to communicate with guests in guest&rsquo;s native language if applicable.
</li></ul><ul><li>Have complete knowledge of operational systems at the Front Office.
</li></ul><ul><li>Carry out any other reasonable duties and responsibilities as assigned.
</li></ul><ul><li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
</li></ul>What are we looking for?
A Front Desk Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Able to perform moderately complex mathematical calculations without error.
</li></ul><ul><li>Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
</li></ul><ul><li>Able to access and accurately input information using a moderately complex computer system.
</li></ul><ul><li>Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
</li></ul><ul><li>Good interpersonal skills to provide overall guest satisfaction.
</li></ul><ul><li>Able to work under pressure and deal with stressful situations during busy periods.
</li></ul><ul><li>1 to 2 years of related working experience preferred.
</li></ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Team Leader

TALENTMATE

A hospitality company in Dubai is seeking a Front Desk Representative to manage front-desk operations, ensuring an excellent experience for guests. Ideal candidates should have experience in front desk roles, exceptional communication skills, and the ability to multitask effectively. Responsibilities include managing check-ins, handling reservations, and supporting guests with requests. This is a full-time position offering opportunities for career advancement.

Front Desk & Guest Services Lead

Leeway Stars Fitness

We are hiring a confident and customer-focused Female Front Desk Sales Executive to join our gym team.Key Responsibilities:<ul><li>Handle walk-in inquiries and membership sales</li><li>Greet members and provide excellent customer service</li><li>Follow up on leads and convert inquiries into memberships</li><li>Manage front desk operations and basic records</li></ul>Requirements:<ul><li>Good communication and interpersonal skills</li><li>Sales-oriented and presentable</li><li>Basic computer knowledge</li><li>Experience in gym/sales/front desk preferred</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Front Desk Sales Executive (Female) – Gym

Les Mills Asia Pacific

Overview Active Nation Health Club 24/7 Yarraville is looking for a customer service superstar to join our front desk team!Location: Yarraville (with some flexibility to cover Point Cook shifts) Role Type: Casual, with potential to grow into a permanent position for the right candidateWe know that walking into a gym can be daunting - that's why our mission is to create an inclusive, welcoming space where everyone feels comfortable. We're looking for someone who can bring empathy, energy and positivity to every member interaction, and who is excited to be part of our community long term. About You <ul><li>Enthusiastic, approachable and reliable</li><li>Previous reception and administration experience</li><li>A passion for health and fitness, ideally with basic knowledge of gym equipment</li><li>Comfortable with membership enquiries and sales conversations</li><li>Proactive and able to work independently during quiet hours</li><li>Flexible availability including Saturdays</li><li>Current First Aid & CPR Certificates (or willingness to acquire)</li><li>Looking for a long-term role to build strong connections with our members and community</li></ul> What You'll Do <ul><li>Greet and support members and guests</li><li>Handle membership enquiries and sales</li><li>Build strong relationships and provide excellent member care</li><li>Manage calls, admin tasks and reception duties</li><li>Assist with club social media (content, updates, promotions)</li><li>Help promote and grow the club</li><li>Keep the gym welcoming and tidy</li></ul> Perks of the Role <ul><li>Supportive, friendly team environment</li><li>Free gym membership with access to all Active Nation locations</li><li>Be part of a growing, independent brand with career growth opportunities</li></ul> How to Apply Please submit your CV and a short cover letter telling us why you'd be a great fit via the 'Apply' button.

Reception, Admin & Membership Consultant - Active Nation Health Club Yarraville

Dollywood

<div>At Dollywood Parks &amp; Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food &amp; Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks &amp; Resorts, and they will tell you this place is different. It&rsquo;s not a difference you can touch or see - it&rsquo;s a difference you can feel. We are seeking a Front Desk Host for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Front Desk Host will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. 


Summary of Essential Functions and Responsibilities
<ul>
<li>Welcomes guests in a friendly, upbeat and positive manner, solves minor problems, and ensures guests have a great stay</li>
<li>Enters data into computer, including some minor accounting functions</li>
<li>Registers guests in and out of the conference center/resort</li>
<li>Establishes and secures proper guest credit. Handles any billing questions and inquiries</li>
<li>Utilizes customer service skills to help solve guest-related problems within scope of authority</li>
<li>Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly</li>
<li>Makes hospitality calls for new arrivals nightly</li>
<li>Performs all accounting duties including posting charges, account settlements, and shift closing</li>
<li>Maintains the front lobby area, ensuring cleanliness at all times</li>
<li>Coordinates guest recreation as needed. Assists Conference Planning staff as needed</li>
<li>Maintains accurate daily event information</li>
<li>Maintains daily posting of event sheet</li>
<li>Maintains supply of informational brochures, flyers, and maps</li>
<li>Maintains current knowledge of events in the area, points of interest, and services in the area</li>
<li>Comprehensive knowledge to the park hours and special events</li>
</ul>
Management reserves the right to change and/or add to these duties at any time 


Education and Experience Required
<ul>
<li>Basic computer knowledge and usage preferred</li>
<li>At least six (6) months directly related front desk experience required</li>
<li>Previous experience in a hospitality environment strongly preferred</li>
<li>High school diploma or equivalent</li>
<li>Must be at least 18 years of age</li>
<li>Must be able to successfully pass a background check and drug screen</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed</li>
<li>Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees</li>
<li>Must reflect Dollywood&rsquo;s image by being genuinely friendly and caring and by taking pride in work</li>
<li>Must be self-motivated and disciplined</li>
<li>Must be able to prioritize and complete work assignments on a timely basis</li>
<li>Must maintain strict confidentiality and judgment regarding privileged information</li>
<li>Must be committed to continuous improvement</li>
<li>Must have professional appearance with good personal hygiene</li>
<li>Must promote and support a &ldquo;team&rdquo; work environment by cooperating and helping co-workers</li>
<li>Must be able to be productive in a fast-paced, dynamic environment</li>
<li>Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines</li>
<li>Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills</li>
<li>Able to perform duties consistent with creating a safe and secure environment for hosts and guests</li>
<li>Able to add, subtract, multiply and divide with accuracy</li>
<li>Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays</li>
<li>Able to comprehend instructions and retain information</li>
<li>Able to be flexible to handle frequent changes in priorities</li>
<li>Able to communicate effectively using standard English grammar and punctuation</li>
<li>Able to tolerate various temperatures while working outdoors</li>
<li>Able to meet the physical demands of the job</li>
<li>Able to lift at least 25 lbs</li>
<li>Able to stand majority of the shift</li></ul> 


The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Front Desk Host - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?
Radisson Hotel &amp; Residence Riyadh Olaya is currently seeking a Front Office Manager to join our vibrant team. We are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences.
As the Front Office Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
Our Front Office Managers love the hustle and bustle of life! It&rsquo;s not just about check-in and check-out. It&rsquo;s about everything in-between.<ul><li>
You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.</li><li>
You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory.</li><li>
As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.</li></ul> 

Qualifications 
<ul><li>
Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.</li><li>
Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.</li><li>
Leadership abilities: Experience of managing and motivating a team of front desk staff.</li><li>
Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.</li><li>
Problem-solving skills: Identify and resolve issues that arise at the front desk.</li><li>
Time management: Effective scheduling of staff and managing workflow.</li><li>
Staff training: Experience of overseeing the training and development of your team.</li><li>
Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation management and guest billing.</li><li>
Adaptability: Flexibility to handle unexpected situations and changing priorities.</li><li>
This position is available for Saudi Nationals Only as per local regulations.</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Front Desk Agent (Saudi Nationals Only) - Chinese language speaker

Coastal Specialty Forest Products

<div>Position Summary
The Front Desk &amp; Marketing Support Associate is responsible for managing a high volume of incoming calls and greeting visitors while providing operational support to the Marketing and Sales teams. This role assists with marketing coordination, sales reporting, and other administrative tasks, making it ideal for a detail-oriented individual who enjoys a varied and fast-paced role. 
Key Responsibilities<ul><li>
Answers and directs incoming calls in a professional and friendly manner.</li><li>
Greets and assists visitors, ensuring they connect with the appropriate team member.</li><li>
Assists with the distribution of marketing materials and announcements.</li><li>
Updates company website content and social media platforms.</li><li>
Helps coordinate trade shows, customer events, and vendor-sponsored promotions.</li><li>
Conducts basic research on competitive products, pricing, and market trends.</li><li>
Manages time effectively to ensure information is provided according to requested timelines.</li><li>
Prepares and distributes weekly / monthly / quarterly sales reports.</li><li>
Orders and maintains office supplies as needed.</li><li>
Organizes and files records and important documentation.</li><li>
Supports the Sales team with copy / print tasks and other administrative needs.</li><li>
Represents Coastal in a professional manner and builds collaborative relationships.</li></ul> 
Qualifications<ul><li>
2+ years of administrative support experience (experience in building materials is a plus).</li><li>
Microsoft Office proficiency (Excel, Word, PowerPoint); ERP / CRM experience, a plus.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong organizational skills &ndash; able to manage multiple priorities while ensuring detail accuracy.</li><li>
Ability to work collaboratively with sales and marketing.</li><li>
Customer-service approach &ndash; proactive and solution-oriented.</li><li>
Legally permitted to work in the United States.</li><li>
Adaptable and willing to assume additional responsibilities.</li></ul> 
Physical &amp; Work Environment Requirements<ul><li>
Office environment with occasional visits to warehouse.</li><li>
Ability to sit, type, and use a computer for extended periods.</li><li>
May require occasional lifting of marketing materials or product samples (up to 25 lbs.).</li></ul> 
Why Join Us<ul><li>
Be part of a growing, respected wholesale distributor in the building materials industry.</li><li>
Collaborative, team-oriented culture.</li><li>
Opportunities for growth in sales, operations, or marketing.</li></ul></div>

Front Desk & Marketing Associate

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