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front office attendant ots agent

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
TASKS, DUTIES AND RESPONSIBILITIES 
Switch Board
PROVIDE PROMPT, CORRECT COMMUNICATIONS SUPPORT 
<ul><li>
Provides courteous service to customers by operating the switchboard according to standards.</li><li>
Communicates clearly and courteously.</li><li>
Demonstrate fluency in the use of equipment.</li><li>
Transfers incoming calls promptly to the appropriate extensions.</li><li>
Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.</li><li>
Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>
Provides courteous, prompt and accurate inter-hotel communications to staff and customers.</li><li>
Takes and delivers accurate and complete messages.</li><li>
Ensures guest is woken up as requested by accepting, recording and executing wake-up calls.</li><li>
Unanswered wake-up calls to be immediately reported to Night Manager / Service Manager.</li><li>
Follows established hotel security and safety policies as required.</li><li>
Familiarise him/herself with all-in-house guests; especially those with similar family names to be asked for complete name before transferring calls.</li><li>
Checks the daily arrival list for VIP&rsquo;s.</li><li>
Is familiar with all International / In-house codes, time zones, charges per minute for calls. Responsible to prepare daily police report (Night Operator).</li><li>
Handles the closing of the telephone process and tallies revenue before closing.</li></ul> 
OTS 
PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE<ul><li>
Ensure a consistence of high standard is maintained in Room Service order taking</li><li>
Respect and comply with the service standards of the restaurant in the following topics<ul><li>
Answering Telephone as per the Radisson standards</li><li>
Taking down orders</li><li>
Maintain the record of the order</li><li>
Cashiering</li><li>
Organize order-taking material (control sheets, checks, reports etc.)</li><li>
Informing guests about promotions</li></ul></li><li>
Maintains clean and orderly work area in accordance with the hotel&rsquo;s and corporate standards</li></ul><ul><li>
Handles guest complaints tactfully</li><li>
Actively pushes high profit food and beverage items</li><li>
Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly</li><li>
Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous</li><li>
Makes clear orders to kitchen production, and beverages; registers orders according to hotel procedures</li><li>
Confers with the Room Service Supervisor concerning set-ups and last minute changes</li></ul> 
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY<ul><li>
Is fully conversant with the hotel PMS system.</li><li>
Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems and other Front Office equipment.</li></ul> 
SECURITY, HEALTH, AND SAFETY<ul><li>
Ensures that the telephone call accounting system works properly.</li><li>
Ensures that guest details are not disclosed.</li><li>
Maintains high confidentiality in regards to guest privacy.</li><li>
Fully understands the hotel&rsquo;s fire, emergency, and bomb procedures.</li><li>
Follows emergency procedures to provide for the security and safety of guests and employees.</li><li>
Works in a safe manner that does not harm or injure self or others.</li><li>
Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.</li><li>
Anticipates possible and probable hazards and conditions and notifies immediate supervisor.</li><li>
Maintains the highest standards of personal hygiene, punctuality, dress, uniform, appearance, body language and conduct.</li><li>
Thorough with the SOS Manual available for handling emergency calls.</li></ul> 
MISCELLANEOUS<ul><li>
Displays a Yes I Can! Attitude at all times.</li></ul><ul><li>
Performs opening and closing duties.</li><li>
Checks that hotel telephone lines are in working order by doing self call checks.</li><li>
Ensures all wake-up call properly timed on the system.</li></ul> 
<ul><li>
Stays up-to-date with development in the hotel by reviewing the communications log book each shift.</li><li>
Is fully aware of Radisson Blu service concepts.</li><li>
Is fully aware of current hotel promotions.</li><li>
Knows the names of key people within Radisson Blu and Owners.</li><li>
Communicates effectively with customers, colleagues, and supervisors.</li><li>
Demonstrates teamwork by co-operating and multitasking.</li><li>
Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager.</li><li>
Attends meetings and training required by the Front Office Manager.</li><li>
Accepts flexible work schedule necessary for uninterrupted service to hotel guests.</li></ul> 
<ul><li>
Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Front Office Manager.</li><li>
Continuously seeks to endeavour professionalism in own job function.</li><li>
Knows :</li></ul><ul><li>
Hotel fire, bomb and emergency procedures.</li><li>
Hotel health and safety policies and procedures</li><li>
Hotel facilities and nearby places of interest and emergency numbers (i.e. hospitals, petrol stations, tourist sights).</li><li>
Hotel and corporate marketing and promotional programs.</li><li>
Corporate clients and clients generating high business volume.</li><li>
Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.</li><li>
Any other duties as assigned by the supervisors.</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

FRONT OFFICE ATTENDANT - OTS AGENT

Hilton

<div>Guest Services Agent - Front Office
A Guest Services Agent - Front Office provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for? 
Guest Services Agent - Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Completed high school certificate or equivalent</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Services Agent - Front Office

Modern Central Laundry

Hiring 2 Asians dedicated and reliable Laundry Attendants with 5 to 10 years&rsquo; experience to join our team at [Central Modern Laundry Company]. You will play a crucial role in ensuring all textiles, linens, and garments are cleaned, maintained, and presented to our high standards, ensuring excellent customer satisfaction.Full job descriptionAs a Laundry Attendant, you will play a key role in supporting laundry operations, ensuring the efficient processing of linens, uniforms, and guest laundry. Your responsibilities include operating laundry equipment, maintaining cleanliness, and upholding quality standards.Please send your CV to: alasryalaundry@gmail.comJob Type: Full-time

LAUNDRY WORKER

Millennium Central Kuwait Downtown

<div>As a Laundry Attendant, you will play a key role in supporting laundry operations, ensuring the efficient processing of linens, uniforms, and guest laundry. Your responsibilities include operating laundry equipment, maintaining cleanliness, and upholding quality standards.
Key Job Responsibilities:<ul>
<li>
Operate laundry machines and equipment following safety protocols.</li>
<li>Load and unload laundry items into washing and drying machines.</li>
<li>Sort, fold, and stack cleaned linens and garments.</li>
<li>Inspect items for cleanliness, quality, and presentation.</li>
<li>Address any stains, damages, or special care requirements.</li>
<li>Ensure strict adherence to laundry cleanliness and quality standards.</li>
<li>Maintain a clean and organized laundry area.</li>
<li>Report any equipment malfunctions or maintenance needs.</li>
<li>Assist in the inventory management of laundry supplies.</li>
<li>Collaborate with the laundry team to meet operational needs.</li>
<li>Participate in environmental and safety initiatives.</li>
<li>Uphold high standards of guest service and satisfaction.</li>
<li>Attend training sessions to enhance laundry skills.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Laundry Attendant

<div>As a Housekeeping Attendant, your primary responsibility is to ensure the cleanliness of guest rooms and public areas, following the guidance of Supervisors and adhering to hotel policies and procedures.
Key Job Responsibilities:<ul>
<li>
Collect keys and daily assignments, preparing the trolley and necessary equipment for efficient task performance and to prevent delays.
</li><li>Maintain and clean guest rooms, replenishing room supplies according to the hotel's Standards of Performance.
</li><li>Clean and replenish bathrooms, ensuring adherence to Standards of Performance and safety standards.
</li><li>Arrange and tidy guest belongings while cleaning rooms and bathrooms.
</li><li>Inform Valet Service to collect guest clothes for laundry, dry cleaning, or pressing to ensure guest satisfaction.
</li><li>Clean guest corridors, service pantries, and service areas, maintaining a professional and organized appearance.
</li><li>Report maintenance-related issues to the Engineering Department for general upkeep and facility maintenance.
</li><li>Consider guest needs and requirements when working in public areas and guest rooms, ensuring courtesy and guest satisfaction.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Housekeeping Attendant

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
We are currently seeking a Housekeeping Attendant to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences.
Knowing that first impressions count, our housekeeping team are obsessed about presentation, having things in the right place and the house being spotlessly clean to deliver an experience that is beyond expectation - creating memorable moments for our guests. 
 
Our Room Attendants love keeping up appearances!<ul><li>
You will ensure our standards of cleanliness are high, our pillows are plumped to perfection and our mirrors are gleaming</li><li>
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the housekeeping department</li></ul>
As Room Attendant, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do! 
Qualifications 
<ul><li>
Flexibility and a positive, Yes I Can! Attitude</li><li>
An eye for detail</li><li>
Is a creative problem-solver</li><li>
Passionate about creating extraordinary service</li><li>
Ability to work as part of a team to ensure guest satisfaction</li><li>
Strong verbal communication skills</li><li>
Experience in a similar position is beneficial but not essential</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Aqua-Tots Swim School

Front Desk Position Objective: Work with General Manager, Office Manager and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.&middot; Greet customers when they come into the facility&middot; Communicate effectively with potential and existing customers&middot; Build relationships with families&middot; Handle customer complaints gracefully with a win/win outcome&middot; Report to manager if complaints are unresolved&middot; Lead by example for other staff members by using the customer-focused principle in every customer interaction&middot; Uphold our Aqua-Tots Swim Schools Core Values&middot; Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff&middot; Sell swimming lessons, birthday parties and related swimming merchandise&middot; Answer phones with the proper Aqua-Tots Swim Schools greeting&middot; Provide information about our facility, swim programs, and birthday parties&middot; Give facility tours to new and existing customers&middot; Register new/existing customers&middot; Enter absences/schedule makeups&middot; Prepare new customer Welcome Packets&middot; Process registration fees and tuition payments at time of registration&middot; Obtain and verify paperwork from new families on the first day of lessons&middot; Communicate to instructors absences and makeups recorded during current shift&middot; Fill out Certificates of Completion for all graduates&middot; Take photos of all graduates with Ollie the Otter&middot; Perform all duties as outlined on the daily shift checklist&middot; Ensure facility safety and cleanliness&middot; Opening or closing of facility&middot; Stock snack bar, retail merchandise, office forms and supplies, and all promotional materialsNo required previous work experience.Preferably speaking English and Arabic.Female only!Job Type: Full-timePay: KD250.000 - KD350.000 per monthAbility to commute/relocate:<ul><li>Kuwait City: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Can you speak Arabic with native fluency?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Female FD Staff

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FRONT OFFICE ATTENDANT - OTS AGENT

Guest Services Agent - Front Office

LAUNDRY WORKER

Laundry Attendant

Housekeeping Attendant

Housekeeping Attendant

Female FD Staff