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assistant front office manager

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front office coordinator - إماراتيين (خلاصة القيد)

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front office intern

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Internship
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
<div>Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.<br>
</div><div></div><br>
<div>RESPONSIBILITIES:
</div><ul><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
</li><li>Ensure that standards are maintained at a superior level on a daily basis.
</li><li>Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
</li><li>Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
</li><li>Maintain positive guest relations at all times.
</li><li>Resolve guest complaints, ensuring guest satisfaction.
</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
</li><li>Maintain complete knowledge at all times of:
</li></ul><div>a. All hotel features/services, hours of operation.
</div><div>b. All room types, numbers, layout, decor, appointments and location.
</div><div>c. All room rates, special packages and promotions.
</div><div>d. Daily house count and expected arrivals/departures.
</div><div>e. Room availability status for any given day.
</div><div>f. Scheduled daily group activities / VIP&rsquo;s.
</div><ul><li>Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
</li><li>Meet with Supervisor to review daily assignments and priorities.
</li><li>Meet with departing Front Desk Agent to review business status and follow up items.
</li><li>Access all functions of computer system.
</li><li>Set up work station with necessary supplies.
</li><li>Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
</li><li>Promote positive guest relations to all individuals approaching the Front Desk.
</li><li>Process all guest check-ins.
</li><li>Confirm reservation in system and review all noted information.
</li><li>For guests without a reservation, sell a room type agreed upon.
</li><li>Register guest in the computer.
</li><li>Verify reservation information with the guest (departure date, room type).
</li><li>Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
</li><li>Assign guest room
</li><li>Advice guest of any messages, mail, faxes, etc. received for them.
</li><li>Communicate services and amenities of the hotel to guests.
</li><li>Obtain proper identification for tax exempt guests and attach form to registration card.
</li><li>Direct Bell Person to escort guest and transport their luggage to the room.
</li><li>Maintain guest history files on all guests.
</li><li>Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
</li><li>Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
</li><li>Handle overbooked or &ldquo;walked&rdquo; guests.
</li><li>Accommodate room changes.
</li><li>Document all guest requests, complaints or problems.
</li><li>Take record and relay messages accurately, completely and legibly.
</li><li>Accept and record wake-up call requests; deliver to PBX.
</li><li>Issue safe deposit boxes to guests and ensure security of keys.
</li><li>Distribute all guest and department mail.
</li><li>Monitor, send and distribute guest faxes.
</li><li>Document and confirm reservations and cancellations.
</li><li>Block rooms in computer and follow through on designated requirements.
</li><li>Pre-register designated guests and prepare key packets.
</li><li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
</li><li>Generate, print and distribute daily and weekly reports.
</li><li>Resolve discrepancies on the room status report with Housekeeping.
</li><li>Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
</li><li>Process all check-outs.
</li><li>Resolve any late charges.
</li><li>Present folio to guest and resolve any disputed charges.
</li><li>Settle guest accounts.
</li><li>Retrieve guest room key from guest.
</li><li>Solicit guest comments on their stay.
</li><li>Process express check-outs.
</li><li>Handle requests for late check-outs.
</li><li>Conduct group check-ins/outs.
</li><li>Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
</li><li>Adhere to all cashiering procedures:
</li></ul><div>a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
</div><div>b. Make change for guests.
</div><div>c. Cash guests' personal checks/travelers checks.
</div><div>d. Post charges.
</div><div>e. Run closing reports.
</div><div>f. Count and secure bank.
</div><div>g. Complete designated cashier reports.
</div><div>h. Balance receipts.
</div><div>i. Drop receipts.
</div><ul><li>Document pertinent information in the log book/ Lotus Notes/Front Desk Checklist.
</li><li>All other duties as required.<br>
</li></ul><div></div><br>
<div>QUALIFICATIONS:</div><ul><li>Experience: None required.
</li><li>Education: High school diploma.
</li><li>General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
</li></ul><div>prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
</div><ul><li>Technical Skills: Ability to input and access information in the property management
</li></ul><div>system/computers.
</div><ul><li>Language: Required to speak, read and write English, with fluency in other languages preferred.
</li><li>Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout
</li></ul><div>the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
</div><ul><li>Licenses &amp; Certifications: None required.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Front Office Intern

Conservatorium Hotel

<div><div><div><p>Duty Manager
 </p><div></div><div><div><ul><li>543666
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.</p>
<p><b>
As a </b><b>Duty Manager, you will be responsible for the following duties:</b></p>
<ul>
<li>Support and assist all Front Office sections.</li>
<li>Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.</li>
<li>Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li>
<li>Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li>
<li>Control room availability for walk-ins and establish accountability for guests departure dates and times.</li>
<li>Follow up with Housekeeping for any unresolved room discrepancies.</li>
<li>Maintain reservation procedures and same day arrivals.</li>
<li>Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li>
<li>Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li>
<li>Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li>
<li>Ensures that all departmental information is kept accurately and up to date.</li>
<li>Promotes in house sales and facilities to maximize hotel revenues.</li>
<li>Understand and carries out duties in line with Hotel Emergency Procedures.</li>
<li>Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li>
<li>Inspect guestrooms on a daily basis.</li>
<li>Co-ordinate/Assist security personnel in all related matters.</li>
<li>Respond promptly to any operational requests from Front Office and other hotel departments.</li>
<li>Attends to referred and unsolved problematic situations.</li>
<li>Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.</li>
<li>Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li>
<li>Conduct efficient hand-over during shift changes.</li>
</ul>
<p><b>As</b> <b>a Duty Manager, we expect from you:</b></p>
<ul>
<li>High school diploma or suitable equivalent</li>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Well-groomed, professional appearance</li>
<li>Outstanding written and verbal communication skills in English</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Duty Manager

SharpMinds Consulting Engineers

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Front office &amp; admin support play a key dual role in ensuring smooth day-to-day office operations. This position serves as the first point of contact at the front desk, coordinates office administration and IT needs, and contributes to business development initiatives, including lead generation, client engagement, and tracking marketing efforts. Fluency in Arabic is a plus for effective communication with clients and external stakeholders.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <em>
  Job responsibilities will include, but are not limited to the below:
  <br/>
  <br/>
 </em>
 <strong>
  Front Office
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for visitors, clients, and callers, always ensuring a professional and welcoming presence; while adhering to company mission, vision, values, and focus on conversion rates.
  </li>
  <li>
   Answer and manage incoming phone calls, route them appropriately, take accurate messages, and ensure timely follow-up when needed.
  </li>
  <li>
   Handle client inquiries and direct them to the relevant team members.
  </li>
  <li>
   Monitor, order, and maintain office and pantry supplies to ensure availability and cost-efficiency.
  </li>
  <li>
   Provide general administrative support to design, project staff and management
  </li>
  <li>
   Maintain CRM system and accurate incoming lead tracking across our communication channels (including but not limited to phone, general company email, and website forms)
  </li>
  <li>
   Report weekly incoming leads to the sales and marketing team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Admin Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist and support marketing initiatives in researching opportunities for community engagement, potential client acquisition, and market opportunities, as responsibilities and time allows
  </li>
  <li>
   Coordinate with IT support for the setup and maintenance of office hardware, software, and internet systems.
  </li>
  <li>
   Assisting Engineer / Architect with admin-related tasks (e.g BOQ, Engineering Specs, etc.)
  </li>
  <li>
   Manage day-to-day office operations including filing, correspondence, scheduling, and documentation.
  </li>
  <li>
   Support travel bookings, event coordination, and internal meeting logistics when needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualification
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Management or other related field
  </li>
  <li>
   Minimum 6-8 years of Administrative experience (preferably in the UAE or in Engineering Consultancy)
  </li>
  <li>
   Strong communication and written skills in English
  </li>
  <li>
   Proficient in using Microsoft Office (Outlook, Excel, Word, etc.
  </li>
  <li>
   Ability to manage multiple tasks efficiently
  </li>
 </ul>
</div>


Front Office & Admin Support

GLOBAL LINE

<p>Receptionist cum Secretary &ndash; Global Line Management Consultancy (Abu Dhabi, UAE)</p><p>Job Description</p><p>We are looking for a professional and well-organized Receptionist cum Secretary to join our team. The ideal candidate will be responsible for managing front-desk operations, handling client communication, and providing administrative support to management.</p><p>Key Responsibilities</p><ul><li>Manage front desk and greet clients professionally</li><li>Handling incoming calls</li><li>Maintain records, files, and documents</li><li>Prepare letters, reports, and basic correspondence</li><li>Assist management with secretarial tasks</li><li>Handle administrative and office-related tasks</li></ul><p>Requirements</p><ul><li>Minimum 2 years of UAE experience in a similar role</li><li>Strong knowledge of MS Office (Word, Excel, Outlook, PowerPoint)</li><li>Fast and accurate typing skills</li><li>Excellent communication skills (English required)</li><li>Professional appearance and positive attitude</li><li>Ability to multitask and handle pressure</li><li>Immediate joiners preferred</li></ul><p>How to Apply</p><p>Interested candidates may submit their CV through indeed.</p><p>Job Types: Full-time, Permanent</p><p>Pay: From AED2,000.00 per month</p>

Receptionist cum Secretary

The Capital Avenue Real - Estate

<p><b>Hiring For Administrative Assistant </b></p><p>We are currently looking for a highly motivated Administrative Assistant.</p><p>Job Responsibilities:</p><ul><li>Serving as a Front Desk Executive, handling front office duties.</li><li>Providing support to both the maintenance and sales teams.</li><li>Assisting with sales and marketing tasks and initiatives.</li><li>Meeting and exceeding customer service expectations.</li><li>Managing administrative tasks efficiently.</li><li>Registration in Developer Portal</li><li>Application for Broker's License and Training Institute</li><li>Coordinates with Abu Dhabi Global Market &amp; Abu Dhabi Real Estate Center</li></ul><p>Job Requirements:</p><ul><li>With Pleasing Personality</li><li>Good in English</li><li>Have good time management</li><li>Can collaborate with different nationality</li><li>Has knowledge &amp; experience in ADREC, ADGM, Broker's License Application.</li></ul><p>Email: <b>careers@thecapitalavenue.com</b></p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p>

Real Estate Admin - Female

Luxoft

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>The Regulatory/Murex Business Analyst will be responsible for ensuring implementation of key financial regulations including MiFID, EMIR, SFTR, Dodd Frank etc.. The role involves analyzing regulatory requirements, assess vendors on their reporting solutions, reviewing technical and functional design ,validate the solution and liaise with different teams for successful implementation of regulatory reporting. In addition to regulatory solution related responsibilities, BA will also be acting as Murex business analyst
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Analyze and document user requirements related to MiFID, EMIR, and SFTR regulations and translate them into functional specifications
</p></div><div><p>Act as key liaison with Global Markets teams (business and their supporting functions), IT teams as well as with the vendors
</p></div><div><p>Lead vendor RFP from a technology perspective and assess vendor solutions
</p></div><div><p>Participate actively in discussions with business stakeholders to understand their needs and transform them into regulatory compliance initiatives
</p></div><div><p>In addition to regulatory requirements, candidate is expected to work on non regulatory aspects as Murex front office
</p></div><div><p>Define the systems and data requirements and validate the systems design and processes from functional and technical aspects
</p></div><div><p>Develop and refine the various business/functional/testing requirements in support of the project and systems involved, working alongside the vendor if needed
</p></div><div><p>Configuration of the solution as per requirements wherever applicable
</p></div><div><p>Creation of test plan, test cases, execution of system testing
</p></div><div><p>Contribute to the User Training activities, through one-to-one discussion, preparation of user training guides &amp; presentations
</p></div><div><p>Follow up with vendor support as and when necessary to resolve bugs/issues
</p></div><div><p>Ensure technical and functional hand over of the project and changes to the relevant teams
</p></div><div><p>Assist in developing business and operational processes and to participate in developing system training artefacts when required
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>Minimum 5 years of experience as Regulatory Business Analyst with Strong understanding of the regulations (Mifid, SFTR, EMIR, Dodd Frank etc,)
</p></div><div><p>In addition to regulatory, candidate is expected to have Murex knowledge as well to support Murex related front office developments,
</p></div><div><p>Expertise in multiple asset classes (atleast 2 of the following) such as FXMM, Security financing, IR vanilla and exotic derivatives, Equity Derivatives, Commodity Derivatives , FX Derivatives, etc.
</p></div><div><p>Strong exposure to FO Modules of Murex
</p></div><div><p>E-Tradepad, Simulation, Livebook, RTPM, , Pre-Trade Workflow, Market Data, Dynamic Tables, P&amp;L Notepad, FDI Templates, Blotters, Risk Matrices etc.
</p></div><div><p>Experience in leading and delivering projects
</p></div><div><p>Experience in implementation and supporting Murex v3.1 with regards to front office capabilities
</p></div><div><p>Excellent knowledge of Capital Markets products and processes, front to back.
</p></div><div><p>Strong analytical and problem-solving skills accompanied with excellent communication
</p></div><div><p>The candidate should carry a minimum relevant work experience in a Bank or I.T. Company for a minimum of 7-10 years.
</p></div><div><p>Strong record of stakeholder management and leadership skills
</p></div><div><p>Strong knowledge of the Global Markets products and practices, front-to-end: pricing, limit checks, booking, risk management, accounting generation, settlements and confirmation generation
</p></div><div><p>Candidate must be technically astute and have had relevant exposure and experience with bank systems and processes
</p></div><div><p>Strong proven track record of liaising with stakeholders for business requirements, specification documents, testing processes and other relevant information.
</p></div><div><p>Strong numerical skills coupled with the ability to deliver well under pressure and tight deadlines.
</p></div></div><p>Nice to have
</p><div><div><p>The candidate should possess either a postgraduate degree or qualification in Information Systems / Engineering / Business Administration.
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: A1 Beginner
</p></div></div><div><div><p>Seniority</p>
<p>Senior</p></div></div></div></div></div>
<br><div><div><div><p>Abu Dhabi, United Arab Emirates
</p></div><p>Req. VR-119207
</p></div><div></div><div><div><p>Murex FO
</p></div><div><p>BCM Industry</p>
</div><div><p>01/12/2025
</p></div><div><p>Req. VR-119207</p></div></div></div><p></p>

Regulatory/Murex front office BA

Hilton

<div><p>Front Office Team Leader - Conrad Abu Dhabi Etihad Towers</p><p><b>
What will I be doing?</b></p>
<p>A Front Office Team Leader is responsible for managing the first impressions of our resident Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Serve as a key point of contact for resident Guests and efficiently respond to resident Guest enquiries</li>
<li>Provide information, advice and booking services for a wide variety of resident Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others</li>
<li>Process and deliver messages for resident Guests</li>
<li>Deliver and safely storage resident Guest luggage</li>
<li>Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department</li>
<li>Stay current with all hotel services as well as daily VIP requests and special events</li>
<li>Represent the needs of the Team to others in the hotel</li>
<li>Ensure orderliness and safety guidelines around the lobby and front door areas</li>
<li>Provide support to Management as required, in cases of emergency</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Maintain a clean, healthy, and safety working area</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
</ul><p><b>What are we looking for?</b></p>
<p>To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of different work situations</li>
<li>Ability to work on your own and as part of a team</li>
<li>Knowledge of the local area</li>
<li>Previous experience managing a team</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience working in reception in a hotel environment</li><br>
</ul><p><br>
<b>What will it be like to work for Hilton?</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Office Team Leader - Conrad Abu Dhabi Etihad Towers

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