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front office manager

Moonlight Hospitality and Hotel Operation Management

Job Title: Front Office ManagerLocation: Doha, QatarCompany: Moonlight Hospitality and Hotel Operation ManagementEmployment Type: Full-TimeAbout the RoleWe are looking for an experienced and service-oriented Front Office Manager to lead our front office operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and the ability to maintain high service standards while managing the day-to-day activities of the front office team.Key Responsibilities<ul><li>Supervise and oversee all front office functions including reception, guest relations, reservations, and concierge services.</li><li>Ensure smooth daily operations, effective room allocation, and accurate guest billing.</li><li>Lead and motivate the front office team to deliver outstanding guest service at all times.</li><li>Handle guest complaints and requests promptly, professionally, and efficiently.</li><li>Coordinate with other hotel departments (Housekeeping, Maintenance, F&amp;B) to ensure seamless guest experiences.</li><li>Develop and implement front office procedures and service standards.</li><li>Monitor staff performance, conduct training, and ensure adherence to company policies.</li><li>Prepare daily reports, occupancy forecasts, and performance summaries for management review.</li><li>Support revenue management and upselling initiatives to maximize occupancy and profitability.</li><li>Maintain compliance with hotel brand standards and local regulations.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>Minimum 3 years of front office experience, with at least 1 year in a supervisory or managerial role.</li><li>Strong knowledge of hotel front office operations, online booking platforms policies, PMS systems (Opera or equivalent), and reservation processes.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>High attention to detail and a passion for guest satisfaction.</li><li>Ability to manage a team in a fast-paced environment with professionalism and composure.</li><li>Fluency in English; knowledge of Arabic or other languages is an advantage.</li></ul>What We Offer<ul><li>Competitive salary and benefits package</li><li>Accommodation and meals (if applicable)</li><li>Health insurance and paid annual leave</li><li>Professional development and career advancement opportunities</li></ul>To Apply: Please send your updated CV and a brief cover letter explaining your experience and suitability for the role to maria@wonderpalace.com.qaJob Types: Full-time, Permanent

Front Office Manager

Hilton

<div>Front Desk Manager
A Front Desk Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing? 
 
As Front Desk Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for? 
 
Front Desk Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Front Desk Manager

Future Gate - Qatar

<ul><li>Welcome and assist all visitors.</li><li>Manage all forms of communication, including incoming and outgoing calls.</li><li>Respond to customer inquiries and requests via in-person, email, or other service platforms.</li><li>Maintain accurate records of all received and dispatched documents within the company.</li><li>Perform copying and filing of all incoming and outgoing documents.</li><li>Update delivery records in the document management system.</li><li>Handle shipments through DHL, FedEx, QPost, Aramex, etc.</li><li>Distribute office supplies to staff upon request.</li><li>Coordinate the monthly delivery of invoices.</li><li>Support the team with document handling as required.</li><li>Act as the Personal Secretary to the Operations Manager.</li></ul>Requirements:<ul><li>Fluent English</li><li>Computer skills (Windows, Office, internet)</li><li>Excellent communication skills</li></ul>8 AM to 5 PM (1 hour lunch break). Friday is OFF and Saturday is OFF but on call.Job Types: Full-time, PermanentApplication Question(s):<ul><li>We are looking to hire only female. Are you female?</li></ul>Experience:<ul><li>Front Office: 2 years (Required)</li></ul>Language:<ul><li>fluent English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Front Office (Female Only)

Hyatt Regency Doha

<div><div>Summary<div>
About Hyatt Regency Oryx Doha
Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized. 
About the role:
We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests&rsquo; stay free from stress and filled with success.
We are currently looking for a bright, energetic Team Leader &ndash; Front Office to join our team. You will be responsible for delivering the brand promise through smooth and efficient running of Reception, Guest Services and Concierge and assisting the Front Office operations in general. In this highly visible role that gives opportunity for casual conversations and has a direct impact on creating the guest experience, your key responsibilities will be to deliver a seamless and memorable guest experience in the hotel with the focus on the exceptional guest service through dealing promptly and efficiently with guest queries.</div></div><div> 
Qualifications<div>
What we are looking for:
At Hyatt, we care for people so they can be their best. The ideal candidate will the one for who Care comes from a place of empathy and authentic human connection, who cares by truly seeing people and getting to know them as unique individuals so they can design and deliver personal experiences.
Exceptional interpersonal skills showing care and the ability to connect and care for our guests
International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
Desire to constantly learn and ambition to grow, setting an exceptional leadership example
Ability to work under pressure
Excellent written and spoken English 

What we are offering:
Competitive tax free salary and benefits
Opportunities for career growth within the global company
Discounted rooms at Hyatt wordwide</div></div></div>

TEAM LEADER - FRONT OFFICE

Chedi Hospitality

<div>
 
 C. Job Qualifications
 
 
 
 A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus.
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to handle stressful situations with composure.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Familiarity with hotel management software.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 Administration
 
 
 
 &rsaquo; Directs and coordinates all marketing activities and to communicate these activities throughout the hotel.
 
 
 &rsaquo; Maintains the Daily Log Book.
 
 
 &rsaquo; Reports "Lost and Found" items.
 
 
 
 Customer Service
 
 
 
 &rsaquo; Delivers the brand promise and provide exceptional guest service at all times.
 
 
 &rsaquo; Provides excellent service to internal customers as appropriate.
 
 
 &rsaquo; Be familiar with the hotel's products and services and policies.
 
 
 &rsaquo; Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 
 
 &rsaquo; Maintains positive guest and colleague interactions with good working relationships.
 
 
 &rsaquo; Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
 
 
 &rsaquo; Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
 
 
 
 Operational
 
 
 
 &rsaquo; Meets and greets all guests and assists with registrations.
 
 
 &rsaquo; Ensures the strict control of room keys.
 
 
 &rsaquo; Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
 
 
 &rsaquo; Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
 
 
 &rsaquo; Prepares welcome cards and keys for arrival FIT guests.
 
 
 &rsaquo; Ensures accurate knowledge of hotels and the tourism in Singapore.
 
 
 &rsaquo; Reports "Lost and Found" items.
 
 
 &rsaquo; Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 
 
 &rsaquo; Supports and embraces the spirit of "We work through Teams".
 
 
 &rsaquo; Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
 
 
 &rsaquo; Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
 
 
 
 Personnel
 
 
 
 &rsaquo; Supports the implementation of The People Philosophy, demonstrating and reinforcing GHM's Values and Culture Characteristics.
 
 
 
 Other Duties
 
 
 
 &rsaquo; Ensures high standards of personal presentation and grooming.
 
 
 &rsaquo; Exercises responsible behavior at all times and positively representing the hotel.
 
 
 &rsaquo; Responds to changes in the Rooms function as dictated by the industry, company and hotel.
 
 
 &rsaquo; Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
 
 
 &rsaquo; Attends training sessions and meetings as and when required.
 
 
 &rsaquo; Carries out any other reasonable duties and responsibilities as assigned.
</div>

Front Desk Agent

Wyndham Hotels & Resorts EMEA

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
 </li>
 <li>
 Provide the guests information regarding the services of hotel, the type of rooms available.
 </li>
 <li>
 Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
 </li>
 <li>
 To handle the inquiries and make reservations as per the instructions given by the customers.
 </li>
 <li>
 Attend to guest complaints and resolve in the most satisfying and professional manner.
 </li>
 <li>
 Register guests and assigns rooms. Accommodates special requests whenever possible.
 </li>
 <li>
 Understands room status and room status tracking.
 </li>
 <li>
 Be familiar with all the Front Office software required for the Front Office Receptionist.
 </li>
 <li>
 Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
 </li>
 <li>
 Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange etc.
 </li>
 <li>
 Knowledgeable about room locations, types of rooms available, and room rates.
 </li>
 <li>
 Knowledgeable about Wyndham Rewards program and promotions, actively introducing to guests and reaching the monthly enrolment target.
 </li>
 <li>
 Providing superior service to Wyndham Rewards guests and able to identify their level with accordant benefits.
 </li>
 <li>
 Ensure that all hotel standards are met when serving the guests and handling information.
 </li>
 <li>
 Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
 </li>
 <li>
 Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
 </li>
 <li>
 Use suggestive selling techniques to (up)sell rooms and to promote other services of the hotel.
 </li>
 <li>
 Maintain and market promotions.
 </li>
 <li>
 Ensure constant update of guest profiles/history regarding preferences, complaints etc.
 </li>
 <li>
 Review Front Office log and Trace File daily.
 </li>
 <li>
 Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
 </li>
 <li>
 Be familiar with all in-house groups, VIP, Wyndham Rewards, long stay/return guests arrivals.
 </li>
 <li>
 Be aware of closed out and restricted dates.
 </li>
 <li>
 Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
 </li>
 <li>
 Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
 </li>
 <li>
 Assist Guest Service Manager in performing duties.
 </li>
 <li>
 Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
 </li>
 <li>
 Be familiar with all daily events in the hotel.
 </li>
 <li>
 Have knowledge of emergency procedures and assist as needed.
 </li>
 <li>
 Use proper etiquette at all times when communicating with guests and associates and on the telephone.
 </li>
 <li>
 Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
 </li>
 <li>
 Maintains the cleanliness and neatness of the front desk area.
 </li>
 <li>
 Hospitality Experience: Experience in a hotel or other hospitality setting.
 </li>
 <li>
 Knowledge of Hotel Operations: Understanding of hotel procedures, reservation systems, and other relevant software.
 </li>
 <li>
 Multilingualism: Fluency in multiple languages can be an advantage.
 </li>
 <li>
 Flexibility: The ability to work varying shifts, including evenings, weekends, and holidays
 </li>
 <li>
 Problem-Solving Skills: Front desk agents should be able to handle guest inquiries, resolve issues, and escalate problems when necessary
 </li>
 </ul>
</div>

<div>Spa Therapist | Hilton Salwa
A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. 
 
What will I be doing?
As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:
<ul><li>Attending Hilton Trainings and monthly departmental meetings as required</li>
<li>To ensure high standards of cleanliness in the department</li>
<li>To report any maintenance issues to Front Office Manager</li>
<li>Assist in all areas of the operations as requested by Front Office Manager</li>
<li>To be fully aware of current and future services offered by the hotel</li>
<li>To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses</li>
<li>Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail</li>
<li>Accurately schedule all massage reservations, changes, confirms and cancel massage reservations</li>
<li>Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager</li>
<li>Accurately explain spa treatment menu and packages to guests</li>
<li>Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards</li>
<li>Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms</li>
<li>Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms</li>
<li>Ensure stocking of water and other beverages and set up and break down of beverage and fruit station</li>
<li>Assisting guest and providing personal training session, if necessary</li>
<li>Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates</li>
<li>To ensure audio-visual equipment is well maintained and in good condition</li>
<li>To ensure high standards of cleanliness in the department</li>
<li>Provides courteous and efficient guest service from point of arrival through check out</li>
<li>Orient the guests through our Fitness facility, greets guests and provides personal guest service</li>
</ul>What are we looking for? 
A Massage Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals</li>
<li>Experience in hospitality or customer service industry is requires</li>
<li>Ability to read, writes, speak and understand the English language to effectively communicate with guests</li>
<li>Ability to speak effectively in front of groups of customers or employees of organization</li>
<li>Ability to deal with problems involving several concrete variables in standardized situations</li>
<li>At least 1 year experience in the spa or hospitality industry</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Experience in a resort or wellness related field</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Spa Therapist | Hilton Salwa

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