fulfillment manager

Client of High Street Resources

They are now seeking an experienced Senior Manager Contract Logistics (E-Commerce &amp; Retail) to drive regional business growth, lead solution design, and support capacity expansion initiatives across the MENA region. Role Overview This is a leadership position responsible for developing, executing, and managing commercial strategies within the E-Commerce and Retail vertical. The role involves leading cross-functional teams, overseeing solution design and implementation, and driving customer acquisition and retention. The successful candidate will have a deep understanding of omni-channel logistics, fulfillment operations, and retail supply chain transformation across the GCC. Key Responsibilities <ul> <li>Develop and implement contract logistics strategies for E-Commerce and Retail clients across the GCC.</li> <li>Drive commercial growth through new business development, solution engineering, and pricing excellence.</li> <li>Manage a team of Contract Logistics Engineers and Pricing Specialists, ensuring collaboration and high performance.</li> <li>Lead RFQ processes, commercial negotiations, and renewals for key accounts.</li> <li>Oversee greenfield and brownfield warehouse development, ensuring operational readiness and compliance.</li> <li>Work closely with Sales, Operations, Finance, and Engineering to deliver best-in-class logistics solutions.</li> <li>Analyze market trends, customer behaviors, and competitor offerings to identify opportunities.</li> <li>Represent the company at trade shows and industry forums, strengthening its presence in the region.</li> <li>Ensure that all activities adhere to HSE, quality, and corporate compliance standards.</li> <li>Travel regionally to evaluate facilities, meet clients, and oversee project implementation.</li> </ul> Requirements <ul> <li>Bachelor s degree in Logistics, Supply Chain, or Business Administration (Master s preferred).</li> <li>Minimum 15 years of logistics and supply chain experience, with at least 5 years in E-Commerce and Retail contract logistics.</li> <li>Proven track record in solution design, warehouse automation, and fulfillment center operations.</li> <li>Experience leading greenfield warehouse or distribution projects in the GCC.</li> <li>Excellent understanding of last-mile delivery, omni-channel logistics, and digital fulfillment models.</li> <li>Strong commercial acumen and experience managing complex RFQs and negotiations.</li> <li>Exceptional leadership, stakeholder management, and communication skills.</li> <li>Analytical and data-driven mindset with attention to operational efficiency and continuous improvement.</li> <li>Familiarity with Lean, Six Sigma, or other process optimization frameworks preferred.</li> <li>Willingness to travel within the region.</li> </ul> Ideal Profile You are a strategic and hands-on logistics leader with a proven ability to deliver innovative, scalable solutions for e-commerce and retail supply chains. You thrive in dynamic, cross-functional environments, balancing commercial growth with operational excellence.

Senior Manager - Contract Logistics

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary 
We&rsquo;re looking for a Senior Operations Manager to join the team and focus on growing our Local shops business, which is the region&rsquo;s biggest grocery aggregator enabling millions of consumers to order and get products from their favorite stores delivered to their homes.
What&rsquo;s On Your Plate?<ul><li>
Managing the full operations end to end (team operations, 3pl management, vendor management, picker management, property/asset management, operational standards, expense control).</li><li>
Stock management: Ensure correct processes, policies and proper management of store data to ensure only products available in the store are present on the app.</li><li>
Picker process: Ensure efficient and correct pick and pack process and service level (picking up the correct item/quantity) &amp;amp; proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.</li><li>
3PL personal management: hiring and managing strong 3PL partners who provide and manage manpower to improve our overall in-store operations.</li><li>
Property / Asset Management: Proper management of the property and facility, plus asset management and tracking.</li><li>
Expense Control: Identify potential opportunities to reduce expenses with the same operational efficiency.</li><li>
Managing Productivity, work standards, and development of store staff.</li><li>
Monitoring and managing the store costs VS budget for the section.</li><li>
Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level).</li><li>
Monitoring the financial and operational performance of each store and initiating required actions for improvement.</li><li>
Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly.</li><li>
Developing action plans with the department manager to address weak areas in need of improvement.</li><li>
Instituting training and developmental programs for staff and monitoring effective implementation.</li><li>
Monitoring product range availability according to selected store product range.</li><li>
Develop preventive and regular maintenance plans.</li></ul> 

Qualifications 
What Did We Order?<ul><li>
You have at least 10+ years of experience in progressive development and management/consulting of physical logistics or warehousing fulfillment processes, matured by working for large retailers, in an international setting. If you have worked for a fulfillment, operations, e-commerce, FMCG retail business it is a plus.</li><li>
You have built teams and led cross-functional projects at scale.</li>
You are very detail-oriented, structured, and know how to prioritize <li>- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>
You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>
You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>
Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</li><li>
Language skills: Fluent English and Arabic would be highly advantageous.</li></ul></div>

Sr. Manager Operations - Local Shops

Justlife

<div>
 Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
 
 
 Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
 
 
 Come onboard and dedicate yourself to becoming #everydaybetter!
 
 
 Take over a key role as a Customer Support Manager in the Fulfillment - Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.
 
 
 What we expect from you:
 
 
 <ul>
 <li>
 Lead Customer Support Teams: Manage and mentor a dynamic group of supervisors and outsource managers. You'll plan and schedule the workforce to deliver exceptional customer experiences while driving key business metrics
 </li>
 <li>
 Oversee Performance: Monitor and evaluate daily team performance, ensuring the achievement of company KPIs
 </li>
 <li>
 Stay Ahead of Trends: Keep abreast of industry developments, including new CRM technologies and AI applications in Customer Support. Translate these insights into actionable strategies for Justlife
 </li>
 <li>
 Drive Strategy: Develop and execute short-term and long-term customer care strategies to deliver the best customer experience in the region
 </li>
 <li>
 Build a High-Performing Team: Foster a culture of excellence through goal setting and agile SOPs, ensuring customer satisfaction in reachability and resolution
 </li>
 <li>
 Champion Customer Feedback: Collaborate across departments to highlight and act on customer feedback, advocating for a customer-centric approach company-wide
 </li>
 <li>
 Data-Driven Insights: Analyze customer support data to identify trends, pain points, and areas for improvement. Use these insights to drive strategic decisions and improve overall service quality
 
 
 </li>
 </ul>
 What we are looking for:
 
 
 <ul>
 <li>
 A self-driven individual who thrives in a dynamic, fast-paced environment and embraces the challenges of a startup culture
 </li>
 <li>
 A proactive team player who&rsquo;s unafraid to experiment, learns from mistakes, and turns setbacks into growth opportunities
 </li>
 <li>
 7+ years of experience in Operations, Logistics, Customer Experience, or Service fields, with at least 3 years in a management role
 </li>
 <li>
 Proven experience in an e-commerce or startup setting
 </li>
 <li>
 Strong team collaboration and communication skills, with the ability to influence and engage cross-functional teams
 </li>
 <li>
 An analytical mindset with a strong customer focus, capable of making data-driven decisions that enhance the customer experience
 </li>
 <li>
 Hands-on approach and the ability to navigate and lead within complex operational environments
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to present ideas clearly and build strong interpersonal relationships
 </li>
 <li>
 Deep expertise in customer service, with a solid understanding of the end-to-end customer journey and the ability to view processes from the customer&rsquo;s perspective
 </li>
 <li>
 Exceptional organizational and time management abilities, ensuring efficient task prioritization in a fast-moving setting
 </li>
 <li>
 Strong problem-solving skills with a creative and tactical approach to responding to challenges in a dynamic environment
 </li>
 <li>
 Proficiency with technology, including software applications, computer systems, and phone systems
 
 
 </li>
 </ul>
 PERKS OF BEING A PART of JUSTLIFE
 
 
 Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
 
 
 We care about you
 
 
 <ul>
 <li>
 One-day extra vacation on your birthday with our JustHoliday!
 </li>
 <li>
 Free Justlife credits so you can enjoy our own services
 </li>
 <li>
 Work reality escapes opportunities through team-building games, challenges, and many more activities
 
 
 </li>
 </ul>
 We improve you
 
 
 <ul>
 <li>
 Working with a great team and entrepreneurial spirit
 </li>
 <li>
 Continuous learning with mentorship, coaching, on-the-job, and internal-external training
 </li>
 <li>
 Never-ending growth and fast career development and internal career opportunities
 </li>
 <li>
 A fair and objective Performance Management System
 
 
 </li>
 </ul>
 We recognize you
 
 
 <ul>
 <li>
 Ignition of the hero in you through our &lsquo;&rsquo;JustHeroes&rsquo;&rsquo; Reward and Recognition Program
 </li>
 <li>
 Availability of company discounts and gift vouchers
 </li>
 <li>
 A bonus for every successful Employee Referral
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 At Justlife, we envision a life without any chores that keep you from doing what you really want to.
 
 
 Justlife is the region&rsquo;s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
 
 
 We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer&rsquo;s needs at home across the GCC. We now offer home cleaning, salon &amp; spa at home, healthcare at home, maintenance &amp; repairs, upholstery cleaning, pest control &amp; disinfection, moving and packing, and car cleaning, and many more.
 
 
 We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
 
 
 We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
 
 
 Join the tribe and let&rsquo;s become
 
 #everydaybetter
 
 , together!
 
 
 Powered by JazzHR
 
 
 xLM7coHfVR
</div>

Customer Support Manager

Ocean Gate

Job Title: Logistics Sales Manager &ndash; Freight, Fulfillment &amp; Supply Chain SolutionsLocation: Sharjah, UAE (On-site) Company: Ocean Gate Line Shipping L.L.C Employment Type: Full-TimeAbout Ocean GateOcean Gate Line Shipping L.L.C is a UAE-based logistics and supply chain provider with specialized expertise in the UAE&ndash;Iraq trade corridor. With over five years of industry experience and a network of 250+ regional partners, we deliver secure, technology-driven freight, warehousing, and fulfillment solutions that support businesses across fast-growing markets.Role SummaryOcean Gate is seeking an accomplished Logistics Sales Manager with strong experience in freight forwarding, fulfillment operations, and B2B logistics sales. The ideal candidate will be a strategic thinker with excellent communication skills, capable of driving revenue, building client portfolios, and developing long-term commercial relationships. This role requires proven expertise in crafting logistics solutions, managing high-value accounts, and leading sales cycles from prospecting to closing.Key Responsibilities1. Sales Strategy &amp; Business Development<ul><li>Lead end-to-end sales cycles targeting wholesale, retail, e-commerce, and B2B sectors across the UAE and Iraq.</li><li>Develop customized logistics and fulfillment solutions aligned with client requirements.</li><li>Identify and pursue new market opportunities, niches, and industry verticals.</li></ul>2. Client Acquisition &amp; Relationship Management<ul><li>Conduct targeted outreach, sales meetings, and presentations to prospective clients.</li><li>Maintain strong, ongoing relationships with key accounts to ensure retention and repeat business.</li><li>Collaborate with operations teams to ensure seamless service delivery and customer satisfaction.</li><li>Resolve escalations promptly and convert challenges into opportunities for upselling and cross-selling.</li></ul>3. Fulfillment &amp; Logistics Expertise<ul><li>Advise clients on warehousing, last-mile delivery, fulfillment workflows, and cross-border movement.</li><li>Provide detailed proposals covering shipping, consolidation, warehousing, fulfillment, customs, and route optimization.</li></ul>4. Market Awareness &amp; Reporting<ul><li>Monitor regional trade trends, competitor offerings, pricing dynamics, and customer behavior patterns.</li><li>Prepare weekly and monthly performance reports, sales forecasts, and pipeline analyses for management.</li><li>Participate in strategic planning to expand market share and optimize service offerings.</li></ul>Qualifications &amp; Required Skills<ul><li>Minimum 3&ndash;5 years of sales experience in logistics, freight forwarding, or fulfillment operations.</li><li>Strong knowledge of UAE&ndash;Iraq trade routes and Gulf cargo regulations.</li><li>Proven track record in B2B sales, revenue growth, and client retention.</li><li>Fluent in Arabic and English (spoken &amp; written).</li><li>Outstanding negotiation, communication, and presentation skills.</li><li>CRM proficiency with the ability to manage pipelines, KPIs, and activity logs.</li><li>Strong analytical mindset with ability to design and price customized logistics solutions.</li></ul>What You&rsquo;ll Gain<ul><li>Direct impact on company growth and market expansion.</li><li>Exposure to high-value regional logistics networks and fulfillment operations.</li><li>Opportunity to build and lead a scalable sales portfolio within a growing organization.</li><li>Professional development in modern supply chain technologies and market-specific logistics.</li></ul>Benefits<ul><li>Competitive salary + performance-based incentives</li><li>Visa sponsorship &amp; health insurance</li><li>Training and development in logistics, supply chain, and commercial strategy</li><li>Supportive multicultural team environment</li><li>Career progression opportunities</li></ul>Job Type: Full-time, ContractLocation Requirement:Must be based in or willing to relocate to Sharjah, UAE prior to joining.Experience Required:<ul><li>Logistics/Freight Sales: Minimum 3 years</li><li>Fulfillment/E-commerce logistics experience (Preferred)</li></ul>Languages:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Job Types: Full-time, ContractPay: AED5,000.00 - AED10,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Sales: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Work Location: In person

Logistic Sales Manager

MCG Talent

<div>
 
 We are looking for a Logistics Manager with extensive retail industry experience to oversee our client's end-to-end supply chain logistics.
 
 
 
 
 
 The role focuses on optimizing the movement, storage, and distribution of goods in a high-volume retail environment, ensuring efficient delivery to stores, distribution centers, and direct-to-customer channels.
 
 
 
 
 
 You will drive cost efficiencies, improve on-time delivery, and support our omnichannel retail strategy.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Plan and manage logistics operations, including warehousing, transportation, inventory distribution, and order fulfillment.
 </li>
 <li>
 Oversee inbound/outbound shipments, carrier negotiations, route optimization, and freight management to minimize costs and delays.
 </li>
 <li>
 Monitor and manage inventory levels across retail channels to prevent stockouts or overstock, supporting seasonal demands and promotions.
 </li>
 <li>
 Coordinate with suppliers, manufacturers, distribution centers, and retail stores for seamless supply chain flow.
 </li>
 <li>
 Lead a team of logistics coordinators, warehouse staff, and drivers; provide training, performance management, and process improvements.
 </li>
 <li>
 Track key performance indicators (KPIs) such as on-time delivery, logistics costs, load efficiency, and inventory accuracy; implement corrective actions as needed.
 </li>
 <li>
 Ensure compliance with health, safety, environmental regulations, and retail-specific standards (e.g., cold chain for perishables).
 </li>
 <li>
 Negotiate contracts with third-party logistics (3PL) providers, carriers, and vendors.
 </li>
 <li>
 Utilize warehouse management systems (WMS), transportation management systems (TMS), and ERP tools for real-time visibility and reporting.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
 </li>
 <li>
 5+ years of experience in logistics management, with at least 3 years in the retail sector (e.g., managing multi-channel distribution for e-commerce and brick-and-mortar).
 </li>
 <li>
 Proven experience handling high-volume retail logistics, including peak seasons, omnichannel fulfillment, and reverse logistics (returns).
 </li>
 <li>
 Strong knowledge of retail supply chain challenges (e.g., fast fashion cycles, perishable goods, or multi-site distribution).
 </li>
 </ul>
 
 
</div>

Logistics Manager

Al Sharqi Shipping (Pvt.) Ltd.

inventory Controller and Purchase Officer Job DescriptionCompany: Al Sharqi Shipping Location: Dubai Industrial City Warehouse Job Function: Supply Chain &amp; Logistics Reports to: Warehouse Manager or Operations ManagerJob SummaryThe Inventory Controller at the Dubai Industrial City warehouse is responsible for managing and overseeing all inventory control processes to ensure maximum stock accuracy, efficient warehouse operations, and timely fulfillment of customer orders. This role involves meticulous record-keeping, conducting audits, and coordinating closely with the warehouse, operations, and logistics teams.Key ResponsibilitiesInventory Management and Accuracy&middot; Maintain Records: Accurately record all inbound and outbound stock movements, transfers, and adjustments in the inventory management system (IMS) or ERP system.&middot; Cycle Counts &amp; Audits: Develop, implement, and manage regular cycle counting programs and conduct periodic physical inventory audits to verify stock accuracy.&middot; Discrepancy Resolution: Investigate and reconcile all inventory discrepancies, reporting variances to management with root cause analysis and proposed resolutions.&middot; Stock Control: Monitor inventory levels to ensure optimal stock availability, preventing overstocking, stockouts (OOS), and minimizing loss or shrinkage.&middot; Organization: Oversee and ensure the proper labeling, palletizing, storage, and handling of all products within the warehouse, maintaining an organized and efficient layout.Process and Compliance&middot; Policy Development: Develop and implement robust inventory control policies and procedures to improve efficiency and maintain compliance with company standards and audit requirements.&middot; System Integrity: Ensure all stock movements and transactions are processed timely and accurately according to company policies and audit controls.&middot; Safety &amp; Organization: Promote and maintain a safe, clean, and organized work environment in compliance with all relevant health and safety regulations.Coordination and Reporting&middot; Warehouse Collaboration: Work closely with the warehouse team on the efficient and effective management of inventory, including receiving, put-away, picking, and dispatch processes.&middot; Cross-Functional Liaison: Collaborate with other departments (e.g., Operations, Customer Service, and Transport) to ensure timely and accurate order fulfillment and delivery.&middot; Reporting: Prepare and provide regular reports to management, including inventory status, stock coverage, turnover rates, shrinkage reports, and performance metrics.procurement experiance as wellRequired Qualifications and Skills&middot; Education: Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.&middot; Experience: Minimum of 3 to 4 years of proven experience in an Inventory Controller, Stock Controller, or a similar role, preferably within a large-scale logistics or shipping warehouse environment.Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthWork Location: In person

Inventory Controller and purchase officer

Keeta

1. Demand Forecasting &amp; Analysis Build regional and time-slot-based supply-demand forecasting models based on historical data and market trends Identify peak periods and potential supply gaps to proactively prepare supply plans
2. Rider Supply &amp; Shift Management Develop effective rider scheduling plans to ensure supply-demand alignment Manage daily shift inventory to guarantee adequate coverage across zones and time slots
3. Real-Time Monitoring &amp; Operational Adjustment Establish a real-time supply-demand monitoring mechanism to identify areas with insufficient or redundant supply and quickly respond to market changes, and dynamically adjust regional configuration and scheduling plans Adjust the fulfillment radius, expand the service boundary, or temporarily compress the operation area to ensure fulfillment in the core area
4. Strategy &amp; Process Optimization Contribute to the design of onboarding policies, cross-zone dispatch logic, and shift release mechanisms Continuously optimize rider shift efficiency, activation rate, and fulfillment KPIs Design and run structured A/B tests and impact analysis for shift and supply policy refinements
5. Cross-Functional Collaboration Work closely with Marketing, Fulfillment, and Data teams to execute operational strategies Coordinate between 3PL partners and in-house fleets to adapt to real-time demand shocks

Supply Operation Manager

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