functional support analyst

Cognizant Technology Solutions

<div></div><div>Job Summary
The Sr. Functional Analyst (ISG) will play a crucial role in optimizing our IBM Sterling Order Management System (OMS) to enhance customer service operations. With a hybrid work model and day shifts the candidate will leverage their expertise in IBM Sterling OMS Admin and Customer Service to drive efficiency and innovation in our processes ensuring seamless order management and exceptional customer experiences. 
Responsibilities<ul><li>
Lead the optimization of IBM Sterling OMS to improve order management processes and customer service efficiency.</li><li>
Oversee the integration of Sterling OMS with other systems to ensure seamless data flow and operational coherence.</li><li>
Provide expert guidance on IBM Sterling OMS Admin functionalities to enhance system performance and reliability.</li><li>
Collaborate with cross-functional teams to identify and implement process improvements within the OMS framework.</li><li>
Analyze customer service workflows to identify areas for enhancement and implement solutions using Sterling OMS.</li><li>
Develop and maintain documentation for OMS processes and configurations to ensure clarity and consistency.</li><li>
Monitor system performance and troubleshoot issues to minimize downtime and enhance user experience.</li><li>
Conduct training sessions for team members on Sterling OMS functionalities to ensure effective utilization.</li><li>
Support the design and execution of test plans to validate system changes and enhancements.</li><li>
Drive initiatives to improve customer satisfaction by leveraging OMS capabilities to streamline service delivery.</li><li>
Ensure compliance with industry standards and best practices in OMS administration and customer service.</li><li>
Collaborate with stakeholders to gather requirements and translate them into technical specifications for OMS enhancements.</li><li>
Provide regular updates and reports on OMS performance and improvement initiatives to management.</li></ul> 
Qualifications<ul><li>
Possess strong expertise in IBM Sterling OMS Admin IBM Sterling and Sterling OMS to drive system optimization.</li><li>
Demonstrate experience in customer service domain to enhance service delivery and customer satisfaction.</li><li>
Exhibit excellent analytical skills to identify process improvement opportunities within the OMS framework.</li><li>
Showcase ability to collaborate effectively with cross-functional teams to achieve project goals.</li><li>
Have a proven track record of troubleshooting and resolving system issues to ensure operational continuity.</li><li>
Display strong communication skills to convey technical concepts to non-technical stakeholders.</li><li>
Show proficiency in developing and maintaining comprehensive documentation for system processes.</li><li>
Demonstrate capability to lead training sessions and support team development in OMS functionalities.</li><li>
Possess experience in designing and executing test plans to validate system changes.</li><li>
Exhibit commitment to adhering to industry standards and best practices in OMS administration.</li><li>
Have experience in gathering and translating stakeholder requirements into technical specifications.</li><li>
Show ability to provide regular updates and reports on system performance to management.</li><li>
Demonstrate a proactive approach to driving initiatives that improve customer satisfaction.</li></ul> 
Certifications Required
NA.</div>

Sr.Functional Analyst (ISG)

CareFirst BlueCross BlueShield

<div>Resp &amp; Qualifications
PURPOSE:
 
Optimizes Operations results by identifying and analyzing business requirements and operations; conducting performance studies; identifying key business metrics; developing and calibrating analytical, recommending process improvement priorities; identifying low-cost designs, materials, processes, and sources; evaluating new technologies. Lead and mentor lower-level Analysts.
 
 
ESSENTIAL FUNCTIONS:<ul><li>
Assesses adequacy of current processing operations by identifying and analyzing business requirements and operations; conducting performance studies; interviewing and conferring with operations personnel.</li><li>
Determines processing performance measures by identifying key business metrics; conducting benchmarking initiatives; developing and calibrating analytical, comparing operational models.</li><li>
Contributes to processing and organization success by welcoming related, different, and new requests; helping others accomplish job results. Lead and mentor lower-level Analysts.
</li><li>Identifies opportunities for processing operational improvements by analyzing current operations; preparing cost/benefit analyses; developing business cases; recommending process improvement priorities.</li><li>
Supports process improvement programs by providing continuing measurements, analyses, and recommendations; developing new business models; identifying low-cost designs, materials, processes, and sources; evaluating new technologies.</li><li>
Maintains processing operations guidelines by writing and updating policies and procedures.</li><li>
Prepares processing operations analysis information and reports by collecting, analyzing, and summarizing data and trends.</li></ul>
SUPERVISORY RESPONSIBILITY: 
Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources. 
 
QUALIFICATIONS: 
 
Education Level: Bachelor's Degree in Business Administration or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience:
<ul><li>4 years progressive experience as a Functional Analyst OR 6 years' experience in (level 2 or above) operational role.</li></ul>
Preferred Qualifications:<ul><li>
10+ years' experience in an operations role.</li></ul>
Knowledge, Skills and Abilities (KSAs)<ul><li>
Highly proficient in Microsoft Office and similar applications.</li><li>
Ability to create graphics and report to non-technical audiences.</li><li>
Self-starter and ability to collaborate in a team environment.</li><li>
Excellent communication skills both written and verbal.</li><li>
Demonstrates necessary leadership attributes to lead projects while keeping operational leadership informed.
</li>Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. 
<li>
</li></ul>Salary Range: $65,808 - $130,702 
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Department
IT &amp; Business Support Contact Center
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
#LI-ZW1</div>

Functional Analyst III - (Hybrid)

<div></div><div>Job Summary
IT Developer 
Responsibilities
Unix / Linux mandatory
Understanding of BRM architecture preferred (not mandatory)
Have experience in developing MTA applications
Prior skill of integrating with kafka (message broker)
Java skill (and having C language exp will be added advantage) 
Certifications Required
Unix/Linux</div>

Functional Analyst (ISG)

Sentara

<div>Department and Name: IT Service Management- Consolidated Hospital Support 
Physical Location: Virginia Beach, VA 
Location Type: Hybrid 
Employment Status: Regular-Full time 
Shift: First (Days) 
Posted Date: December 31, 2025</div>
 <div><div><div><div><div><div>Job Overview</div></div></div></div><div><div><div>
<div>The IT Analyst is responsible for the day-to-day support, maintenance, and optimization of software applications, including system builds, upgrades, patches, and enhancements. This role partners with business and clinical stakeholders to analyze operational needs, evaluate software releases or new products, and recommend solutions that improve processes, system performance, and cost efficiency.
The Application Analyst performs and documents workflow assessments to define functional requirements and ensure optimal utilization of applications. This role develops system test plans, executes testing for upgrades and patches, and maintains accurate test documentation. The Analyst supports incident, problem, and change management processes, provides daily on-call support for application-related issues, and works within cross-functional teams to enable application integration that meets business and clinical needs.
As an Experienced Professional, the Application Analyst works independently with general supervision, resolves moderately difficult issues, and contributes to project work by supporting smaller initiatives or components of larger projects related to software releases and implementations.
<div>Education</div>
Bachelor&rsquo;s Degree in Information Technology, Computer Science, Health Informatics, or a related field (Preferred)
OR 
Experience may be accepted in lieu of a Bachelor&rsquo;s Degree
<ul><li>3 years of relevant experience with a degree
</li><li>5+ years of relevant experience without a degree
</li></ul><div>Certification/Licensure</div>
No specific certification or licensure requirements
<div>Experience</div>
<ul><li>3&ndash;5+ years of experience supporting and optimizing enterprise software applications
</li><li>Experience with application builds, upgrades, patches, and system enhancements
</li><li>Strong ability to analyze business or clinical workflows and document functional requirements
</li><li>Experience developing test plans and performing system and upgrade testing
</li><li>Familiarity with incident, problem, change, and service request management processes
</li><li>Experience collaborating with cross-functional teams and communicating application issues, upgrades, and enhancements
</li></ul></div></div></div></div></div><div><div><div><div><div>About Us</div></div></div></div></div></div>

IT Analyst

Vplak India Pvt ltd.

Job Description &ndash; Business AnalystCompany: Vplak India Pvt. Ltd. Location: Gurugram Experience Required: 2&ndash;4 Years Salary Range: ₹4,00,000 &ndash; ₹6,00,000 per annumAbout VplakVplak India Pvt. Ltd. is a fast-growing company dedicated to delivering innovative solutions and operational excellence. We are looking for a detail-oriented and analytical Business Analyst to join our team. The ideal candidate will play a key role in analyzing data, improving processes, and supporting business decisions.Roles &amp; Responsibilities<ul><li>Gather, analyze, and interpret business requirements from stakeholders.</li><li>Prepare and maintain business requirement documents (BRDs), functional specifications, and workflow charts.</li><li>Analyze data trends and provide actionable insights to management.</li><li>Collaborate with cross-functional teams (Operations, Sales, Marketing, and Technology) to support projects.</li><li>Assist in the design and implementation of process improvements and system enhancements.</li><li>Support in preparing MIS reports, dashboards, and KPIs tracking.</li><li>Conduct market research and competitor analysis to support strategic decisions.</li><li>Ensure timely follow-ups and closure of business requirements.</li></ul>Key Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, IT, or related field (MBA preferred).</li><li>2&ndash;4 years of experience as a Business Analyst / Data Analyst / MIS Analyst.</li><li>Strong analytical, problem-solving, and documentation skills.</li><li>Proficiency in MS Excel, PowerPoint, SQL, and data visualization tools (Power BI/Tableau preferred).</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to multitask and work under tight deadlines.</li></ul>Job Type: Full-timePay: ₹30,000.00 - ₹50,000.00 per monthWork Location: In person

Business Analyst

The Emirates Group

Job Purpose: 
Maintenance & support of end users facing IT infrastructure to provide high uptime of the IT infrastructure. The end users facing IT infrastructure includes Desktops, Printers, Local Area Network, emails and all MS Office software. The field support analysts play a critical role by supporting all end users to ensure continuous and smooth functioning of all these equipments and related software. These IT resources also provide maintenance and support to our PABX systems. These professionals are currently providing support to over 500 desktops, 250 printers and large number of users, using our PABX.
 
The Field support analysts ensure that all users are able to effectively use the IT systems to carry out their business.
 
Key Results Area: 
1.Installing and configuring Windows 2000/XP/2003 desktops, MS Office Applications and other software packages.
 
2.Installs, configures, fine tune and maintains computers, networks, file and print servers, and other devices, adds or upgrades disk drives, Memory, CD ROM units, printers, and related equipment.
 
3.Configure users, emails, Internet, network devices, print servers, shared resources etc.
 
4.Troubleshoot and repair network connectivity, services, software, cabling and performance problems.
 
5.Troubleshoot and repair Time Keeping System software, hardware and connectivity problems
 
6.Provide basic instruction / guidance to staff in proper operations of installed systems to maximize the efficient and effective use of those systems.
 
7.Act both proactively and reactively to define and resolve hardware problems and recognize and implement opportunities for improved hardware services.
 
8.Assure the timely diagnosis and arranging for the repair of all company owned hardware equipment.
 
9.Troubleshoot and assist in the maintenance of PABX system.
 
10.Troubleshoot and assist in the installation and configuration of Cisco switches, routers, firewalls and other network devices.
 
11 Assist with the installation of new and/or upgraded hardware equipment and software.
 
Education Qualification: 
a) Bachelor*s degree in engineering / technology or equivalent qualification in Computer Science. Certification from Microsoft or Cisco. (must have)
 
b) Exposure to PLCs (preferred)
 
Work Experience: 
a) Years of Experience: Minimum 4 years of experience
 
b) Area of Experience: Maintaining network infrastructure, desktops, printers, MS Office products, Windows operating systems, Networking protocols, PABX and all other areas of Field support in a Microsoft / CISCO environment.
 
Skills: 
1.Should have excellent communication skills.
 
2.Strong interpersonal and problem-solving skills.
 
3.The ability to work effectively with staff across levels in a diverse environment.

FIELD SUPPORT ANALYST - STM

eSpark Talent

Job Description - Business AnalystWe are looking for an experienced Business Analyst with 3+ years of experience in the software domain. The ideal candidate will play a key role in understanding business needs and translating them into clear, well-structured requirements for successful software delivery.Key Responsibilities:<ul><li>Gather, analyze, and document business requirements for software-based projects.</li><li>Prepare and maintain Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).</li><li>Translate business requirements into detailed functional specifications for development teams.</li><li>Collaborate closely with stakeholders, developers, QA, and product teams throughout the SDLC.</li><li>Conduct requirement review and validation sessions to ensure alignment with business objectives.</li><li>Support UAT, manage requirement changes, and assist in post-implementation activities.</li><li>Ensure accurate documentation, workflows, and process mappings are maintained.</li></ul>Requirements &amp; Qualifications:<ul><li>Strong experience in creating and managing BRD and FRD.</li><li>Solid understanding of SDLC and Agile/Scrum methodologies.</li><li>Excellent communication, documentation, and stakeholder management skills.</li><li>Ability to work effectively with cross-functional technical teams.</li></ul>Experience: 3+ years of experience as a Business Analyst in software/IT projects.Preferred:<ul><li>Experience with tools such as Jira, Confluence, or similar platforms.</li><li>Experience working on web and mobile application projects.</li></ul>Benefits:<ul><li>Remote Opportunity</li></ul>Job Type: Full-timeWork Location: Remote

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