customer service representative Jobs in Bahrain

customer service representative

2025 data centre technician intern Jobs in Bahrain

2025 data centre technician intern

general manager operations Jobs in Bahrain

general manager operations

generation z - service operation center (soc) trainee Jobs in Bahrain

generation z - service operation center (soc) trainee

generation z, b2b technical support trainee Jobs in Bahrain

generation z, b2b technical support trainee

generation z service operation center soc trainee

Zain

<div>Job Purpose<p><br>
Assuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.</p>
Main Responsibilities and Duties<ul><li><p><br>
Alarm monitoring and incident handling and ensuring adequate incident reporting.</p></li><li><p>
Customer complaint handling (reassigning/first-line troubleshooting/resolution).</p></li><li><p>
Verification and reporting of Statistics of business and technical reports.</p></li><li><p>
Perform test procedures and analyse test results to isolate and determine the type of service problem.</p></li><li><p>
Assist skilled teams in restoration of service wherever possible.</p></li><li><p>
Creation and follow up of trouble tickets to OLOs, interconnect partners and International Carriers.</p></li><li><p>
Preventive maintenance control. (ensure the frequent check and backup process)</p></li><li><p>
Develop new processes to fill any gap, interdepartmental coordination.</p></li><li><p>
Conduct awareness workshop for change processes and compliance.</p></li><li><p>
Change management control (ensure the integrity &amp; proper closing of the change activity)</p></li><li><p>
Maintaining history log for all events</p></li><li><p>
Perform all other related duties as assigned
</p></li></ul>Skills and Knowledge<ul><li><p><br>
Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.</p></li><li><p>
Identify customer's requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction.</p></li><li><p>
Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties.</p></li><li><p>
Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.</p></li><li><p>
Strong communication skills</p></li><li><p>
Ability to acquire new knowledge and develop to keep updated with new technologies and systems.</p></li></ul>
Qualifications and Experience<ul><li><p><br>
Bachelor's degree in electrical engineering, computer or telecom</p></li><li><p>
0-2 years' experience is a plus</p></li></ul></div>

Generation Z - Service Operation Center (SOC) Trainee

NCR Atleos

<div><div>About NCR Atleos</div><div>
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.</div><div></div><div>
About NCR Atleos</div><div>
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe.</div><div></div><div>
Position Summary</div><div>
The Senior Network and Security Implementation Engineer is responsible for implementation and maintaining secure and scalable network infrastructures. This role combines deep technical expertise in networking and cybersecurity with leadership and project management skills to ensure robust, high-performance, and secure enterprise systems.</div><div><br>
Key Areas of Responsibility</div><div>
The Senior Network and Security Engineer will be responsible for:</div><div>
Network Design &amp; Implementation</div><ul><li>
Design and deploy functional networks (LAN, WLAN, WAN) based on business requirements.</li><li>
Configure and install network devices and services in the field (e.g., routers, switches, firewalls, load balancers, Proxies, VPNs).</li><li>
Implement Layer 2 and Layer 3 protocols (OSPF, BGP, MPLS).</li><li>
Oversee network infrastructure services such as DNS, DHCP, and IP address management.</li></ul><div>
Security Engineering</div><ul><li>
Configure and manage Next Generation firewalls, VPNs (IPSec, SSL), and intrusion detection/prevention and Network Admission Control (NAC) systems.</li><li>
Implement network segmentation and access control policies.</li><li>
Monitor and respond to security incidents and vulnerabilities.</li><li>
Ensure compliance with industry security standards and frameworks.</li></ul><div>
Operations &amp; Support</div><ul><li>
Perform network maintenance and upgrades including patches, hotfixes, and firmware updates.</li><li>
Monitor network performance and troubleshoot issues to ensure reliability and availability.</li><li>
Provide Level 2/3 support and resolve escalated technical incidents.</li><li>
Maintain accurate documentation of network configurations and changes.</li><li>
To perform patch and software upgrade on the security devices and to ensure that they are implemented and functioning correctly.</li><li>
To troubleshoot equipment and network problems and to open tickets to vendors &ndash; Cisco, Juniper, F5, Palo Alto, etc. through to problem resolution.</li><li>
To raise equipment, Return Material Authorizations (RMA&rsquo;s) and to track these through to problem resolution.</li><li>
Work on developing network optimization and configuration reviews</li><li>
To hold technology workshops with the Customers to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions.</li><li>
Support design and operations and planning of Network &amp; Security products within the Customer infrastructure</li><li>
Responsible for maintaining documentation, diagram, Incident Reports, Root Cause Analysis and Quarterly Health Checks.</li></ul><div>
Project &amp; Vendor Management</div><ul><li>
Lead strategic infrastructure projects and coordinate with cross-functional teams.</li><li>
Manage vendor relationships and evaluate new technologies.</li><li>
Ensure timely delivery of network solutions within budget and scope.</li><li>
Prepare LLDs as per approved HLD proposed by Pre-Sales Team.</li><li>
Prepare Network Diagrams and MOPs.</li><li>
Prepare UAT activities and update implementation related documents.</li></ul><div></div><div><br>
Basic Qualifications</div><ul><li>
Bachelor&rsquo;s degree minimum required in Computer Sciences</li><li>
CCIE (Enterprise Infrastructure &amp; Security track or Data Center) is Preferred</li><li>
10+ years&rsquo; experience in Implementing and managing Enterprise Networking &amp; Security Solutions from multiple vendors.</li><li>
Detailed technical experience in installation, operation &amp; migration of next generation firewalls &ndash; Cisco FTD, Palo Alto, Juniper and FortiGate Firewalls.</li><li>
Proven experience with Cisco, Juniper, Palo Alto, Fortinet or similar technologies.</li><li>
Strong knowledge of IP, NAT, Site-to-Site IPSec and Remote SSL VPNs, URL Filtering</li><li>
Expert level hands-on experience with Cisco ACI, SD-WAN, Umbrella, Email Security Gateway and Web Security cloud poxy and on-prem solutions.</li><li>
Advanced Implementation and hands-on experience on Application Delivery Controllers (ADC), Load Balancers (F5, Citrix, Radware).</li><li>
Implementation and Operation experience with Cisco ISE NAC Solution.</li><li>
Implementation and Operation experience with Cisco DNAC and DC ACI Solution.</li><li>
In depth experience in Threat Prevention and network AMP technologies &ndash; Cisco Firepower and Palo Alto Threat Prevention and Wildfire.</li><li>
Advanced level Switching knowledge with Cisco Cat9k, N9K DC ACI and Campus layer switches: Vlans, VTP, Trunking, Spanning-Tree, Ether-channels, Stacking&hellip;</li><li>
Advanced Indoor and Outdoor Enterprise Wireless Implementation and Hand-on experience (Cisco, Meraki, Aruba).</li><li>
Cloud WAF (F5, Akamai, Cloudflare, Radware) experience is plus.</li><li>
Excellent problem-solving, communication, and leadership skills.</li><li>
Team player, self-motivated, creative and flexible, avid learner</li><li>
Strong Presentation skills.</li><li>
Spoken and Written Fluency in English.</li></ul><div></div><div>
Why join NCR Atleos:</div><ul><li>
NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.</li><li>
EEO Statement<br>
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.</li></ul><div><br>
Statement to Third Party Agencies</div><ul><li>
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</li></ul><div>
Offers of employment are conditional upon passage of screening criteria applicable to the job.</div><div></div><div>
EEO Statement<br>
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.</div><div><br>
Statement to Third Party Agencies</div><div>
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</div></div><div></div>

Network Specialist

Grant Thornton Bahrain

<div>
 Job Description:
 <br/>
 <br/>
 Grant Thornton Bahrain is seeking a highly motivated and enthusiastic Marketing Trainee to join our team in Seef, Bahrain. As a Marketing Trainee, you will have the opportunity to gain hands-on experience in a fast-paced and dynamic environment while working alongside experienced professionals.
 <br/>
 <br/>
 Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Assist in the development and implementation of marketing strategies and campaigns
  </li>
  <li>
   Conduct market research and analysis to identify potential target audiences and opportunities
  </li>
  <li>
   Create and manage content for various marketing materials such as brochures, social media posts, and website updates
  </li>
  <li>
   Coordinate and participate in events, conferences, and other networking opportunities
  </li>
  <li>
   Monitor and track marketing metrics and provide regular reports to the marketing team
  </li>
  <li>
   Collaborate with other departments to ensure consistency in branding and messaging
  </li>
  <li>
   Stay up to date with industry trends and best practices to continuously improve marketing efforts
  </li>
  <li>
   Support the marketing team in any other tasks or projects as needed.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's degree in marketing, Communications, or a related field
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Proficient in Microsoft Office and social media platforms
  </li>
  <li>
   Creative mindset and ability to think outside the box
  </li>
  <li>
   Passion for marketing and eagerness to learn and grow in the field.
   <br/>
  </li>
 </ul>
</div>


Marketing - Trainee

Wajda International Technology Services

<p><b>HELP DESK Specialist</b></p><p><b>Job Description</b></p><ul><li>Provide administrative support for Microsoft Windows Servers within the SIU &amp; PP Data Centre.</li><li>Manage and maintain Microsoft Domain Controller &amp; Exchange environments.</li><li>Administer Microsoft 365 services and user accounts.</li><li>Diagnose and troubleshoot server-related issues.</li><li>Oversee and manage server backup solutions.</li><li>Administer Traps Antivirus and ensure endpoint security.</li><li>Coordinate with local vendors for IT equipment procurement as needed.</li><li>Follow up with vendors to resolve hardware issues and ensure timely delivery and service level compliance.</li><li>Conduct regular assessments of server configurations, performance, and security posture.</li><li>Manage network devices, Routers and Switches.</li><li>Maintain and support Access Control Systems.</li><li>Manage and troubleshoot CCTV systems and IP cameras.</li><li>Configure and deploy servers as required.</li><li>Apply system updates, security patches, and service packs consistently.</li><li>Maintain licenses, and hardware warranty records.</li><li>Handle Exchange server configuration, monitor queue sizes, resource usage, Active Directory settings, DHCP,</li></ul><p>Domain Controller setups, and analyzing server logs.</p><ul><li>Maintain UPS systems for power continuity.</li><li>Identify and mitigate single points of failure within the infrastructure.</li></ul><p>Kingdom of Bahrain &#1575;&#1604;&#1600;&#1576;&#1600;&#1581;&#1600;&#1600;&#1600;&#1600;&#1585;&#1610;&#1600;&#1600;&#1606; &#1605;&#1600;&#1605;&#1600;&#1600;&#1604;&#1600;&#1603;&#1600;&#1600;&#1577;</p><p>&#1575;&#1604;&#1606;&#1610;&#1600;&#1600;&#1600;&#1575;&#1576;&#1600;&#1600;&#1600;&#1577; &#1575;&#1604;&#1600;&#1600;&#1593;&#1600;&#1600;&#1575;&#1605;&#1600;&#1600;&#1600;&#1577; Prosecution Public</p><ul><li>Monitor system capacity and performance to preempt potential issues.</li><li>Verify proper operation of the tape library for data backup.</li><li>Ensure reliable configuration and operation of all IT hardware and software systems.</li><li>Keep internal IT infrastructure current and secure.</li><li>Install new systems and perform upgrades based on organizational needs.</li><li>Maintain up-to-date network security measures including antivirus, firewalls, and patch management.</li><li>Oversee data storage solutions and implement reliable backup and recovery procedures.</li><li>Maintain uninterrupted operations of all SIU servers, routers, switches, and IP telephony systems.</li><li>Handle daily end-user support requests and technical issues.</li><li>Ensure continuous functionality of the NVR system and IP cameras.</li><li>Troubleshoot and maintain network equipment and connected peripherals.</li><li>Apply the latest security and firmware updates.</li><li>Monitor server logs and responds proactively to performance issues.</li><li>Set up and manage user accounts within Active Directory.</li><li>Troubleshoot hardware and software problems, prioritize incidents, and document resolutions.</li><li>Manage and support file server shares and access permissions.</li><li>Perform administrative tasks such as user and group management, security policy enforcement, group policy</li></ul><p>management, print services, and monitoring system logs.</p><ul><li>Monitor the health of data center infrastructure using monitoring tools and address hardware issues</li></ul><p>promptly; assist with server provisioning and maintenance.</p><ul><li>Support internal infrastructure, including desktops, laptops, servers, printers, firewalls, phones, and ensure</li></ul><p>proper functioning of internet, intranet, LANs, WANs, and network segments.</p><ul><li>Conduct routine system audits, including regular backups and security reviews.</li></ul><p>Job Type: Full-time</p>

Help Desk Specialist

<div>About the Role<p><br>
The B2B Technical Support Trainee will play a support role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.</p>
What We Need From You<ul><li><p><br>
Assist in the communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.</p></li><li><p>
Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.</p></li><li><p>
Support in handling all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.</p></li><li><p>
Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.</p></li><li><p>
Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.</p></li><li><p>
Assist in restoring faults whenever possible, minimizing downtime for enterprise customers.</p></li><li><p>
Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.</p></li><li><p>
Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.</p></li><li><p>
Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.</p></li><li><p>
Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.</p></li><li><p>
Maintain a history log for all events and activities related to enterprise customers.</p></li><li><p>
Perform all other related duties as assigned by the department.</p></li></ul>
Skills and Knowledge<ul><li><p><br>
Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
</p></li><li><p>Excellent communication and interpersonal skills</p></li></ul>
Qualifications and Experience<ul><li><p><br>
Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).</p></li><li><p>
Experience in Technical support is a plus.</p></li></ul></div>

Generation Z, B2B Technical Support Trainee

Braxtone Group

<p><strong>Role Purpose:</strong></p><p>Responsible for the budget targets and strategy execution of the Consumer Lines business and to design, implement, and manage a fully functional telesales business unit that is focused on strong retention of existing customers, continuously converts a large customer database into qualified leads and closed sales, and adding new leads to the database, through structured processes, data-driven automation, and an empowered telesales team.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p><strong>1. Business Unit Setup</strong></p><ul><li>Establish the telesales division structure, staffing, and performance framework.</li><li>Develop operational workflows covering data intake, qualification, lead management, and sales conversion.</li><li>Define and implement KPIs and dashboards to measure conversion, productivity, and ROI.</li></ul><p><strong>2. Data &amp; Lead Management</strong></p><ul><li>Build a continuous data funnel: develop partnerships and campaigns to acquire fresh data daily.</li><li>Supervise data cleaning, enrichment, and qualification processes through lead generation agents.</li><li>Implement systems to automate lead tracking and scheduling based on renewal dates and expiry patterns.</li></ul><p><strong>3. Lead Generation &amp; Automation</strong></p><ul><li>Manage lead generation agents responsible for outbound calls to validate customer information and qualify prospects.</li><li>Design and oversee the automation of lead scoring, segmentation, and pipeline movement.</li><li>Ensure compliance with PDPL and data privacy regulations in all data handling and outreach activities.</li></ul><p><strong>4. Telesales Operations</strong></p><ul><li>Develop call scripts, objection-handling frameworks, and sales sequences tailored for motor insurance customers.</li><li>Manage telesales agents who contact qualified leads based on policy renewal cycles to close sales.</li><li>Annual training program for the Telesales team</li><li>Drive performance through coaching, daily huddles, and continuous improvement of talk tracks and sales playbooks.</li></ul><p><strong>5. Performance &amp; Reporting</strong></p><ul><li>Analyze conversion metrics, agent productivity, and campaign effectiveness.</li><li>Generate performance reports and actionable insights for management.</li><li>Recommend process or technology improvements to increase efficiency and customer satisfaction.</li></ul><p>&nbsp;</p><p><strong>Candidate Profile</strong></p><p><strong>Education:</strong></p><ul><li>Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field.</li><li>Certification in telesales management or CRM systems (preferred).</li></ul><p><strong>Experience:</strong></p><ul><li>Minimum 5–7 years of experience in telesales management within insurance or financial services.</li><li>Proven track record of setting up or managing a telesales operation for motor insurance or related personal lines.</li><li>Strong understanding of lead generation, CRM automation, data funnels, and outbound telesales processes.</li></ul><p><strong>Skills &amp; Competencies:</strong></p><ul><li>Excellent leadership and team development skills.</li><li>Strong knowledge of CRM and telesales systems (e.g., HubSpot, Zoho, Salesforce, custom solutions, etc).</li><li>Analytical mindset with experience using dashboards, metrics, and performance tools.</li><li>Fluent in English. Arabic is an advantage.</li><li>Strong communication, motivational, and coaching skills.</li></ul><p>&nbsp;</p><p><strong>KPIs / Success Metrics</strong></p><ul><li>Growth in qualified lead volume.</li><li>Lead-to-sale conversion rate.</li><li>Cost per acquisition.</li><li>Agent productivity (calls per day, talk time, conversion).</li><li>Database growth and renewal retention rates.</li></ul>

Tele-sales Manager

DHL Express

<div>
 <strong>
  YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
  <br/>
  <br/>
 </strong>
 Would you like to become part of the world's most international company in the world?
 <br/>
 <br/>
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 <br/>
 <br/>
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express
 <br/>
 <br/>
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 <br/>
 <br/>
 <strong>
  ROLE PURPOSE:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Flight Dispatcher is responsible for preparing Flight Packages which includes Flight Plan, Weather, Notams, Crew Briefing and Flight Permissions for aircraft as required by DHL Aviation doing so in compliance with all Civil Aviation and Airline rules and regulations, as well as for the pre-flight to post-flight activities. To undertake flight operations monitoring &amp; tracking of all conditions affecting flight performance (weather, airport and ATC restrictions etc.) Provide all necessary operations support to Flight crews and timely flight operations information to Management.
  </li>
  <li>
   Flight Dispatchers provide operational support and information necessary for Fight Crews to safely and legally operate their flights. The Flight Control Centre ensures that the aviation division executes operations in accordance with the regional air transport needs of the company on a day to day basis. This is done through interface with the Network Operations Control Group, the Crew Scheduler, the Aviation Maintenance Department, and various airport organizations. Flight Dispatchers provide vital reports and real time information concerning air operations to management.
  </li>
  <li>
   To successfully support, track, and accurately report on the operations of a complex airline network; optimize flight routes by achieving the best possible combination between flight cost, payload carried, ground and air restrictions and on-time arrival &amp; departure.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  YOUR TASKS:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensures that all flight operations are conducted in accordance with relevant aviation regulations. Report any deviation from regulations or SOPs to the DFO and the Flight Operations Manager.
  </li>
  <li>
   Flight Monitoring &amp; Tracking all DHL call sign flights in accordance with aviation regulation
  </li>
  <li>
   Provide 24/7 flight tracking, weather watch, monitoring airspace restrictions, NOTAM Checks for all DHL approved destinations and alternate airports.
  </li>
  <li>
   Ensures that a comprehensive flight brief is available for all flights which include flight release, weather briefing, and relevant Notams.
  </li>
  <li>
   Adheres to all procedures issued by the Flight Operations Manager
  </li>
  <li>
   Ensures that the Flight Control Center is adequately stocked with the necessary office supplies at all times.
  </li>
  <li>
   Informs Emergency Response Director immediately of all notifiable incidents.
  </li>
  <li>
   Communicates any deviations from normal operations to the Flight Operations Manager immediately.
  </li>
  <li>
   Maintains familiarity with the Emergency Procedures Manual and Emergency SOP. Initiates Emergency Procedure in accordance with the Emergency Procedures Manual.
  </li>
  <li>
   Calculate Fuel requirement for all DHL Aircrafts using Computerised Flight Planning System (Lido) and OPT
  </li>
  <li>
   Communicating Fuel figures, crew names, jump seat passenger names through DHL Systems (NMIV)
  </li>
  <li>
   Crew Tracking using Crew Scheduling System (AIMS)
  </li>
  <li>
   Processing Jump Seat requests from Bahrain using DHL Jump Seat Tool
  </li>
  <li>
   Monitoring Electronic Flight Packages transmission through EFB Application (Aviobase) for DHL Aircraft
  </li>
  <li>
   Check MEL Status of DHL Aircraft prior to Dispatch
  </li>
  <li>
   Ensures all ground handling functions in Bahrain &amp; Outstations are provided for all ES flights to include GPU, pushback, crew transport, fuel, catering.
  </li>
  <li>
   Communicates with DHL Network Operation Control, Aviation Maintenance &amp; Airside concerning all ES flight movements in and out of Bahrain.
  </li>
  <li>
   Ensures all operations planning checklist items are completed for charter and ad hoc flights.
  </li>
  <li>
   Coordinates with Coalition Military Authorities for flights permits (PPRs) into Afghanistan.
  </li>
  <li>
   Obtaining Landing, Over flight Clearances for all ES flights
  </li>
  <li>
   Obtain Adhoc Airport Slots for ES flights
  </li>
  <li>
   Perform Airfield Analysis for potential air routes.
  </li>
  <li>
   Responsible for assigning EFB Spare iPads &amp; Company Aircraft Mobiles through in/out register
  </li>
  <li>
   Report Flight Control Centre IT issues to DHL IT department through established procedures.
  </li>
  <li>
   Maintains all necessary flight operations documents in Flight Control Center.
  </li>
  <li>
   Familiarity on all the company manuals and BCAA regulation for the legal and safe operation of all flights.
  </li>
  <li>
   DHL MEA Flight Operations are fast paced. Flight Dispatchers are often called upon to make fast decisions concerning significant air operations under extreme time pressure. Examples include decisions concerning deviation to alternate airports due to weather.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  YOUR PROFILE:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have a minimum of 5 years of experience within Aviation, with at least 5 years of experience Flight Dispatch or Crewing Experience.
  </li>
  <li>
   Must have at least 5 years within Airline AOC operations handling Flight Dispatch.
  </li>
  <li>
   Must be a licensed Aircraft Dispatcher with a Flight Dispatch License such as BCAA, UAE or FAA Aircraft Dispatcher License.
  </li>
  <li>
   Knowledge of BCAA regulations e.g. FTL / Dispatch
  </li>
  <li>
   Previous experience handling LIDO Flight Planning system.
  </li>
  <li>
   In depth knowledge of AIMS Crew Scheduling System (Training will be provided).
  </li>
  <li>
   Good communication and negotiation skills.
  </li>
  <li>
   Ability to communicate and coordinate with people from various cultures.
  </li>
  <li>
   Competency in Aviation Meteorology and Reporting Systems.
  </li>
  <li>
   Time management in a high pressure environment and ability to make sound decisions under time pressure.
  </li>
  <li>
   Attention to Detail.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OUR OFFER:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong career support in an international environment.
  </li>
  <li>
   Great culture and colleagues.
  </li>
  <li>
   Multifarious benefit programm.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 <br/>
 <br/>
 <strong>
  We look forward to receiving your application!
 </strong>
</div>


Flight Dispatcher

Explore 356+ Generation z service operation center soc trainee in Bahrain this October. Find roles across top companies and apply now to boost your career.