guest arrival expert

Marriott International

<div>Additional Information 
Job Number25198883 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Arrival Expert (Bellman)

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25196029
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Arrival Expert (Bell Captain)

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25179236
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 &Pcy;&ocy;&lcy;&icy;&tcy;&icy;&kcy;&acy; Marriott International &mdash; &bcy;&ycy;&tcy;&softcy; &rcy;&acy;&bcy;&ocy;&tcy;&ocy;&dcy;&acy;&tcy;&iecy;&lcy;&iecy;&mcy;, &kcy;&ocy;&tcy;&ocy;&rcy;&ycy;&jcy; &rcy;&acy;&dcy; &vcy;&scy;&iecy;&mcy; &icy; &kcy;&ocy;&tcy;&ocy;&rcy;&ycy;&jcy; &dcy;&acy;&iecy;&tcy; &vcy;&scy;&iecy;&mcy; &rcy;&acy;&vcy;&ncy;&ycy;&iecy; &vcy;&ocy;&zcy;&mcy;&ocy;&zhcy;&ncy;&ocy;&scy;&tcy;&icy;. &Mcy;&ycy; &pcy;&rcy;&icy;&vcy;&iecy;&tcy;&scy;&tcy;&vcy;&ucy;&iecy;&mcy; &scy;&ocy;&zcy;&dcy;&acy;&ncy;&icy;&iecy; &ocy;&bcy;&scy;&tcy;&acy;&ncy;&ocy;&vcy;&kcy;&icy;, &vcy; &kcy;&ocy;&tcy;&ocy;&rcy;&ocy;&jcy; &tscy;&iecy;&ncy;&icy;&tcy;&scy;&yacy; &icy; &ocy;&tcy;&mcy;&iecy;&chcy;&acy;&iecy;&tcy;&scy;&yacy; &ucy;&ncy;&icy;&kcy;&acy;&lcy;&softcy;&ncy;&ycy;&jcy; &ocy;&pcy;&ycy;&tcy; &ncy;&acy;&shcy;&icy;&khcy; &scy;&ocy;&tcy;&rcy;&ucy;&dcy;&ncy;&icy;&kcy;&ocy;&vcy;. &Ncy;&acy;&shcy;&acy; &scy;&icy;&lcy;&acy; &mdash; &ucy;&ncy;&icy;&kcy;&acy;&lcy;&softcy;&ncy;&ocy;&iecy; &scy;&ocy;&chcy;&iecy;&tcy;&acy;&ncy;&icy;&iecy; &kcy;&ucy;&lcy;&softcy;&tcy;&ucy;&rcy;&ycy;, &tcy;&acy;&lcy;&acy;&ncy;&tcy;&acy; &icy; &ocy;&pcy;&ycy;&tcy;&acy; &ncy;&acy;&shcy;&icy;&khcy; &scy;&ocy;&tcy;&rcy;&ucy;&dcy;&ncy;&icy;&kcy;&ocy;&vcy;. &Ncy;&acy;&shcy;&acy; &pcy;&ocy;&lcy;&icy;&tcy;&icy;&kcy;&acy; &mdash; &ocy;&tcy;&scy;&ucy;&tcy;&scy;&tcy;&vcy;&icy;&iecy; &dcy;&icy;&scy;&kcy;&rcy;&icy;&mcy;&icy;&ncy;&acy;&tscy;&icy;&icy; &pcy;&ocy; &pcy;&rcy;&icy;&ncy;&tscy;&icy;&pcy;&acy;&mcy;, &zcy;&acy;&shchcy;&icy;&shchcy;&acy;&iecy;&mcy;&ycy;&mcy; &zcy;&acy;&kcy;&ocy;&ncy;&ocy;&dcy;&acy;&tcy;&iecy;&lcy;&softcy;&scy;&tcy;&vcy;&ocy;&mcy;, &vcy;&kcy;&lcy;&yucy;&chcy;&acy;&yacy; &ocy;&gcy;&rcy;&acy;&ncy;&icy;&chcy;&iecy;&ncy;&ncy;&ycy;&iecy; &vcy;&ocy;&zcy;&mcy;&ocy;&zhcy;&ncy;&ocy;&scy;&tcy;&icy;, &scy;&tcy;&acy;&tcy;&ucy;&scy; &vcy;&iecy;&tcy;&iecy;&rcy;&acy;&ncy;&acy; &icy;&lcy;&icy; &dcy;&rcy;&ucy;&gcy;&icy;&iecy; &pcy;&rcy;&icy;&ncy;&tscy;&icy;&pcy;&ycy;, &zcy;&acy;&shchcy;&icy;&shchcy;&acy;&iecy;&mcy;&ycy;&iecy; &pcy;&rcy;&icy;&mcy;&iecy;&ncy;&icy;&mcy;&ycy;&mcy; &zcy;&acy;&kcy;&ocy;&ncy;&ocy;&dcy;&acy;&tcy;&iecy;&lcy;&softcy;&scy;&tcy;&vcy;&ocy;&mcy;.
 
 
 
 &Bcy;&rcy;&iecy;&ncy;&dcy; Westin &scy;&tcy;&rcy;&iecy;&mcy;&icy;&tcy;&scy;&yacy; &pcy;&rcy;&iecy;&dcy;&ocy;&scy;&tcy;&acy;&vcy;&icy;&tcy;&softcy; &scy;&vcy;&ocy;&icy;&mcy; &gcy;&ocy;&scy;&tcy;&yacy;&mcy; &vcy;&ocy;&zcy;&mcy;&ocy;&zhcy;&ncy;&ocy;&scy;&tcy;&softcy; &scy;&acy;&mcy;&icy;&mcy; &rcy;&iecy;&shcy;&acy;&tcy;&softcy;, &kcy;&acy;&kcy; &icy;&mcy; &lcy;&ucy;&chcy;&shcy;&iecy; &zcy;&acy;&bcy;&ocy;&tcy;&icy;&tcy;&softcy;&scy;&yacy; &ocy; &scy;&vcy;&ocy;&iecy;&mcy; &zcy;&dcy;&ocy;&rcy;&ocy;&vcy;&softcy;&iecy; &vcy;&ocy; &vcy;&rcy;&iecy;&mcy;&yacy; &pcy;&ocy;&iecy;&zcy;&dcy;&ocy;&kcy;, &chcy;&tcy;&ocy;&bcy;&ycy; &ocy;&ncy;&icy; &vcy;&scy;&iecy;&gcy;&dcy;&acy; &chcy;&ucy;&vcy;&scy;&tcy;&vcy;&ocy;&vcy;&acy;&lcy;&icy; &scy;&iecy;&bcy;&yacy; &mcy;&acy;&kcy;&scy;&icy;&mcy;&acy;&lcy;&softcy;&ncy;&ocy; &kcy;&ocy;&mcy;&fcy;&ocy;&rcy;&tcy;&ncy;&ocy;. &CHcy;&tcy;&ocy;&bcy;&ycy; &dcy;&ocy;&scy;&tcy;&icy;&gcy;&ncy;&ucy;&tcy;&softcy; &scy;&tcy;&rcy;&acy;&tcy;&iecy;&gcy;&icy;&chcy;&iecy;&scy;&kcy;&ocy;&jcy; &tscy;&iecy;&lcy;&icy;, &kcy;&ocy;&tcy;&ocy;&rcy;&acy;&yacy; &scy;&tcy;&ocy;&icy;&tcy; &pcy;&iecy;&rcy;&iecy;&dcy; &ncy;&acy;&shcy;&icy;&mcy; &bcy;&rcy;&iecy;&ncy;&dcy;&ocy;&mcy;, &ndash; &scy;&tcy;&acy;&tcy;&softcy; &lcy;&ucy;&chcy;&shcy;&icy;&mcy; &vcy; &gcy;&ocy;&scy;&tcy;&icy;&ncy;&icy;&chcy;&ncy;&ocy;&jcy; &ocy;&tcy;&rcy;&acy;&scy;&lcy;&icy; &bcy;&rcy;&iecy;&ncy;&dcy;&ocy;&mcy; &ocy;&tcy;&iecy;&lcy;&iecy;&jcy;, &kcy;&ocy;&tcy;&ocy;&rcy;&ycy;&iecy; &pcy;&rcy;&iecy;&dcy;&ocy;&scy;&tcy;&acy;&vcy;&lcy;&yacy;&yucy;&tcy; &ucy;&scy;&lcy;&ucy;&gcy;&icy; &pcy;&ocy; &ocy;&zcy;&dcy;&ocy;&rcy;&ocy;&vcy;&lcy;&iecy;&ncy;&icy;&yucy;, &ndash; &ncy;&acy;&mcy; &ncy;&ucy;&zhcy;&ncy;&ycy; &icy;&scy;&pcy;&ocy;&lcy;&ncy;&iecy;&ncy;&ncy;&ycy;&iecy; &ecy;&ncy;&tcy;&ucy;&zcy;&icy;&acy;&zcy;&mcy;&acy; &icy; &ucy;&vcy;&lcy;&iecy;&chcy;&iecy;&ncy;&ncy;&ycy;&iecy; &scy;&ocy;&tcy;&rcy;&ucy;&dcy;&ncy;&icy;&kcy;&icy;, &scy;&pcy;&ocy;&scy;&ocy;&bcy;&ncy;&ycy;&iecy; &rcy;&iecy;&acy;&lcy;&icy;&zcy;&ocy;&vcy;&acy;&tcy;&softcy; &ncy;&acy; &pcy;&rcy;&acy;&kcy;&tcy;&icy;&kcy;&iecy; &ncy;&acy;&shcy;&icy; &ucy;&ncy;&icy;&kcy;&acy;&lcy;&softcy;&ncy;&ycy;&iecy; &pcy;&rcy;&ocy;&gcy;&rcy;&acy;&mcy;&mcy;&ycy;. &Mcy;&ycy; &khcy;&ocy;&tcy;&icy;&mcy;, &chcy;&tcy;&ocy;&bcy;&ycy; &ncy;&acy;&shcy;&icy; &scy;&ocy;&tcy;&rcy;&ucy;&dcy;&ncy;&icy;&kcy;&icy; &scy;&acy;&mcy;&icy; &scy;&tcy;&rcy;&acy;&scy;&tcy;&ncy;&ocy; &ucy;&vcy;&lcy;&iecy;&kcy;&acy;&lcy;&icy;&scy;&softcy; &zcy;&dcy;&ocy;&rcy;&ocy;&vcy;&ycy;&mcy; &ocy;&bcy;&rcy;&acy;&zcy;&ocy;&mcy; &zhcy;&icy;&zcy;&ncy;&icy; &kcy;&acy;&kcy; &vcy;&ocy; &vcy;&rcy;&iecy;&mcy;&yacy; &rcy;&acy;&bcy;&ocy;&tcy;&ycy;, &tcy;&acy;&kcy; &icy; &vcy; &scy;&vcy;&ocy;&iecy; &scy;&vcy;&ocy;&bcy;&ocy;&dcy;&ncy;&ocy;&iecy; &vcy;&rcy;&iecy;&mcy;&yacy;. &Vcy;&ycy; &icy;&dcy;&iecy;&acy;&lcy;&softcy;&ncy;&ocy; &pcy;&ocy;&dcy;&ocy;&jcy;&dcy;&iecy;&tcy;&iecy; &dcy;&lcy;&yacy; Westin, &iecy;&scy;&lcy;&icy; &vcy;&ycy; &ucy;&vcy;&lcy;&iecy;&chcy;&iecy;&ncy;&ycy; &scy;&vcy;&ocy;&icy;&mcy; &dcy;&iecy;&lcy;&ocy;&mcy;, &acy;&kcy;&tcy;&icy;&vcy;&ncy;&ycy;, &gcy;&ocy;&rcy;&dcy;&icy;&tcy;&iecy;&scy;&softcy; &zcy;&acy;&bcy;&ocy;&tcy;&ocy;&jcy; &ocy; &scy;&vcy;&ocy;&iecy;&mcy; &zcy;&dcy;&ocy;&rcy;&ocy;&vcy;&softcy;&iecy;, &pcy;&ocy;&lcy;&ncy;&ycy; &ocy;&pcy;&tcy;&icy;&mcy;&icy;&zcy;&mcy;&acy; &icy; &lcy;&yucy;&bcy;&icy;&tcy;&iecy; &pcy;&rcy;&icy;&kcy;&lcy;&yucy;&chcy;&iecy;&ncy;&icy;&yacy;.
 
 &Dcy;&iecy;&lcy;&acy;&jcy;&tcy;&iecy;
 
 &tcy;&ocy;, &chcy;&tcy;&ocy; &ucy; &vcy;&acy;&scy; &pcy;&ocy;&lcy;&ucy;&chcy;&acy;&iecy;&tcy;&scy;&yacy; &lcy;&ucy;&chcy;&shcy;&iecy; &vcy;&scy;&iecy;&gcy;&ocy;,
 
 &ncy;&acy;&chcy;&ncy;&icy;&tcy;&iecy;
 
 &dcy;&vcy;&icy;&zhcy;&iecy;&ncy;&icy;&iecy; &kcy; &scy;&vcy;&ocy;&iecy;&jcy; &tscy;&iecy;&lcy;&icy;,
 
 &pcy;&rcy;&icy;&scy;&ocy;&iecy;&dcy;&icy;&ncy;&icy;&tcy;&iecy;&scy;&softcy;
 
 &kcy; &ucy;&dcy;&icy;&vcy;&icy;&tcy;&iecy;&lcy;&softcy;&ncy;&ocy;&jcy; &gcy;&lcy;&ocy;&bcy;&acy;&lcy;&softcy;&ncy;&ocy;&jcy; &kcy;&ocy;&mcy;&acy;&ncy;&dcy;&iecy; &icy;
 
 &icy;&zcy;&mcy;&iecy;&ncy;&icy;&tcy;&iecy;
 
 &scy;&vcy;&ocy;&yucy; &zhcy;&icy;&zcy;&ncy;&softcy; &kcy; &lcy;&ucy;&chcy;&shcy;&iecy;&mcy;&ucy;.
</div>

Guest Arrival Expert

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. 
 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
 
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 
 
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay. 
 
About The Job 
 
Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager. 
 
As Guest Relations Agent, you will be responsible for the following duties 
<ul>
<li>
Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met</li>
<li>Help the Guest Relations Management Team to meet and greet guests</li>
<li>Prepare the Daily Communication Form</li>
<li>Handle amenity requests and other guest relations programmes</li>
<li>Run and Participate in the VIPs meeting</li>
<li>Assists the Front Office during need periods</li>
<li>Handles guests&rsquo; complaints</li>
<li>Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&amp;B departments</li> 
</ul>
As Guest Relations Agent, we expect from you 
<ul>
<li>
Minimum 2 year of experience working in a 5-star hotel environment</li>
<li>A minimum of 1 years of Front Office experience</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong commands of Microsoft Office products</li>
<li>Effective verbal and written communication skills in English. Arabic is an advantage</li> 
</ul>
Our commitment to you 
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li> 
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Relations Agent

Chedi Hospitality

<div>
 
 Job Qualifications
 
 
 
 A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus.
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Luxury hotel background.
 </li>
 <li>
 Ability to handle stressful situations with composure.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Familiarity with hotel management software.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 Administration
 
 
 
 &rsaquo; Directs and coordinates all marketing activities and to communicate these activities throughout the hotel.
 
 
 &rsaquo; Maintains the Daily Log Book.
 
 
 &rsaquo; Reports "Lost and Found" items.
 
 
 
 Customer Service
 
 
 
 &rsaquo; Delivers the brand promise and provide exceptional guest service at all times.
 
 
 &rsaquo; Provides excellent service to internal customers as appropriate.
 
 
 &rsaquo; Be familiar with the hotel's products and services and policies.
 
 
 &rsaquo; Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 
 
 &rsaquo; Maintains positive guest and colleague interactions with good working relationships.
 
 
 &rsaquo; Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
 
 
 &rsaquo; Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
 
 
 
 Operational
 
 
 
 &rsaquo; Meets and greets all guests and assists with registrations.
 
 
 &rsaquo; Ensures the strict control of room keys.
 
 
 &rsaquo; Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
 
 
 &rsaquo; Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
 
 
 &rsaquo; Prepares welcome cards and keys for arrival FIT guests.
 
 
 &rsaquo; Ensures accurate knowledge of hotels and the tourism in Singapore.
 
 
 &rsaquo; Reports "Lost and Found" items.
 
 
 &rsaquo; Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 
 
 &rsaquo; Supports and embraces the spirit of "We work through Teams".
 
 
 &rsaquo; Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
 
 
 &rsaquo; Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
 
 
 
 Personnel
 
 
 
 &rsaquo; Supports the implementation of The People Philosophy, demonstrating and reinforcing GHM's Values and Culture Characteristics.
 
 
 
 Other Duties
 
 
 
 &rsaquo; Ensures high standards of personal presentation and grooming.
 
 
 &rsaquo; Exercises responsible behavior at all times and positively representing the hotel.
 
 
 &rsaquo; Responds to changes in the Rooms function as dictated by the industry, company and hotel.
 
 
 &rsaquo; Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
 
 
 &rsaquo; Attends training sessions and meetings as and when required.
 
 
 &rsaquo; Carries out any other reasonable duties and responsibilities as assigned.
</div>

Front Desk Agent

Banyan Tree

<div>Company Description 
&quot;Why work for Banyan Tree Doha? 
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views. 
Job Description 
As a Bellman, you will play a crucial role in ensuring our guests receive warm, attentive service from the moment they arrive until their departure.<ul><li>
Greet and welcome guests with a friendly, professional demeanor upon their arrival</li><li>
Assist guests with luggage handling during check-in and check-out processes</li><li>
Escort guests to their rooms, providing information about hotel amenities and services</li><li>
Offer knowledgeable recommendations about local attractions, dining options, and transportation in Doha</li><li>
Maintain a clean and organized lobby area, ensuring luggage carts are always available and in good condition</li><li>
Assist with valet parking services when required</li><li>
Collaborate with front desk staff to ensure smooth check-in and check-out experiences</li><li>
Respond promptly to guest requests and inquiries, demonstrating a commitment to exceptional customer service</li><li>
Maintain up-to-date knowledge of hotel policies, services, and current events to address guest questions accurately</li><li>
Assist with special requests or errands to enhance guest satisfaction</li><li>
Ensure proper tagging and secure storage of guest luggage</li><li>
Perform additional duties as assigned by management to support overall hotel operations</li></ul></div>

Bellman

Andaz

<div><div>Summary<div>
Duties and responsibilities related to the Door Host role:<ul><li>
Provide the first warm and professional welcome to all arriving guests, opening vehicle and hotel doors with a genuine smile.</li><li>
Assist guests immediately upon arrival by unloading luggage from cars and taxis, ensuring it is handled with care and properly tagged.</li><li>
Transport guest luggage promptly and safely to their rooms using bell carts, explaining room features (lights, AC, etc.) upon entry.</li><li>
Manage the flow of traffic at the hotel entrance (porte-coch&egrave;re), ensuring the driveway remains uncongested and accessible for arriving vehicles.</li><li>
Coordinate efficiently with Valet Parking to ensure guest vehicles are parked and retrieved quickly.</li><li>
Arrange transportation for guests by hailing taxis or coordinating with private drivers, providing them with clear directions to the guest's destination.</li><li>
Manage the secure storage of guest luggage in the designated luggage room for early arrivals or late departures, maintaining accurate records.</li><li>
Maintain the cleanliness and presentation of the hotel entrance, lobby, and bell desk area at all times.</li><li>
Assist guests with special needs, such as providing wheelchair assistance or using umbrellas during inclement weather to escort them to/from vehicles.</li></ul></div></div><div>
Qualifications<div><ul><li>
Ideally with a relevant degree or diploma in Hospitality or Tourism management</li><li>
Minimum 2 years work experience in hotel operations</li><li>
Good customer service, communications and interpersonal skills are a must</li></ul></div></div></div>

DOOR HOST

Explore 376+ Guest arrival expert in Doha Qatar this January. Find roles across top companies and apply now to boost your career.