DOOR HOST

Duties and responsibilities related to the Door Host role:

• Provide the first warm and professional welcome to all arriving guests, opening vehicle and hotel doors with a genuine smile.

• Assist guests immediately upon arrival by unloading luggage from cars and taxis, ensuring it is handled with care and properly tagged.

• Transport guest luggage promptly and safely to their rooms using bell carts, explaining room features (lights, AC, etc.) upon entry.

• Manage the flow of traffic at the hotel entrance (porte-cochère), ensuring the driveway remains uncongested and accessible for arriving vehicles.

• Coordinate efficiently with Valet Parking to ensure guest vehicles are parked and retrieved quickly.

• Arrange transportation for guests by hailing taxis or coordinating with private drivers, providing them with clear directions to the guest's destination.

• Manage the secure storage of guest luggage in the designated luggage room for early arrivals or late departures, maintaining accurate records.

• Maintain the cleanliness and presentation of the hotel entrance, lobby, and bell desk area at all times.

• Assist guests with special needs, such as providing wheelchair assistance or using umbrellas during inclement weather to escort them to/from vehicles.

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 2 years work experience in hotel operations
• Good customer service, communications and interpersonal skills are a must