guest experience expert Jobs in Jeddah Saudi Arabia

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guest arrival expert

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25177420
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia, 21493VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Arrival Expert

<div>Additional Information 
Job Number25177420 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia, 21493 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Renaissance Corporate Services

Find Your Shangri-La in Shangri-La
 
Shangri-La Jeddah
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 
203 stylish rooms and suites plus 17 luxury serviced apartments.
 5 restaurants and lounges, including the legendary Shang Palace
 Convenient for Jeddah’s popular landmarks and Red Sea Mall
 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
 
Job Summary: 
The Front Office Duty Manager is responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation. Also supervises the Front Desk.
 
As a Front Office Duty Manager, we rely on you to,
 
Supervises all Front Office Service by making sure that these services are available and carried out with efficiency.
 To have knowledge of the operational systems at Front Office.
 Oversees and directs all aspects of Front Office and Guest Services areas.
 To have knowledge of Shangri‐La’s standard operating policies and procedures.
 Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc.
 To have knowledge of Shangri‐La’s Programmes e.g. Golden Circle, FFP, Guest History.
 Builds relationship with guests to delight and gain loyalty.
 Supervises Front Office operation and workflow to maximize guests’ satisfaction.
 Conducts training of new staff when necessary.
 Ensures that “shift reports” are printed and “Traces” are followed up accordingly.
 
What we are Looking For: 
At least 2 years as Assistant Front Office Manager in an international class hotel
 Takes ownership and initiative
 Ability to lead a team
 Communicates and writes with fluency in English (as well as the Arabic language)
 Pleasant, friendly, and cheerful attitude
 
Why Join Us: 
A workplace that values your passion and supports self-realization and personal growth.
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Front Office Duty Manager (173796)

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
 
 
 
 Job Description
 
 
 
 We are seeking a highly motivated and experienced Front Office Supervisor to join our team in Jeddah, Saudi Arabia. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of customer service in our hotel.
 
 
 <ul>
 <li>
 Oversee and coordinate all front office operations, including reception, concierge, and guest services
 </li>
 <li>
 Supervise, train, and mentor front office staff to maintain high-quality service standards
 </li>
 <li>
 Manage guest check-ins, check-outs, and inquiries efficiently and professionally
 </li>
 <li>
 Handle guest complaints and resolve issues promptly and effectively
 </li>
 <li>
 Ensure accurate and timely completion of all front office administrative tasks
 </li>
 <li>
 Collaborate with other departments to provide seamless guest experiences
 </li>
 <li>
 Monitor and maintain front office inventory and supplies
 </li>
 <li>
 Implement and uphold hotel policies and procedures
 </li>
 <li>
 Assist in creating work schedules and managing staff performance
 </li>
 <li>
 Stay updated on local events and attractions to provide guests with relevant information
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Saudi nationality is required for this position
 </li>
 <li>
 Proven experience in hotel front office operations, with at least 2-3 years in a supervisory role
 </li>
 <li>
 Bachelor's degree in Hospitality Management or related field preferred
 </li>
 <li>
 Excellent customer service skills with a professional and friendly demeanor
 </li>
 <li>
 Strong leadership and team management abilities
 </li>
 <li>
 Exceptional communication skills in both Arabic and English
 </li>
 <li>
 Proficiency in hotel management software and computer systems
 </li>
 <li>
 Ability to multi-task and work efficiently in a fast-paced environment
 </li>
 <li>
 Keen attention to detail and problem-solving skills
 </li>
 <li>
 Knowledge of Saudi hospitality standards and cultural norms
 </li>
 <li>
 Flexibility to work various shifts, including weekends and holidays
 </li>
 <li>
 Relevant hospitality certifications are a plus
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
 </li>
 </ul>
</div>

Front Office Supervisor (Saudi nationality only)

<div>Additional Information 
Job Number25178355 
Job CategoryRooms &amp; Guest Services Operations 
LocationFour Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia, 23731 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Operator (Saudi Only)

<div>Additional Information 
Job Number25180352 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe M&eacute;ridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia, 13700 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert

Abdul Latif Jameel

<div>
 
 Technical Expert
 
 
 Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.
 
 
 Our businesses represent some of the world&rsquo;s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners&rsquo; needs has driven our success.
 
 
 From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.
 
 
 Applying our vast experience in the automotive sector, we&rsquo;ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the &lsquo;infrastructure of life&rsquo; in the MENAT region.
 
 
 
 
 
 N/A
 
 
 
 
 
 Continuous Supervision over operational activities
 
 
 
 
 
 General Authority
 
 
 
 
 
 Responsible for analyzing methods of installing electro-mechanical products in the vehicle, without negatively impacting the vehicle operation, through expert diagnostics.
 
 
 
 
 
 Parts Installation Quality Customer satisfaction Safety Measures Delivery time
 
 
 
 
 
 100% GDI Ratio? Number of Incidents Ratio?
 
 
 
 
 
 1. Oversee and perform the installation process to confirm how and where the component is to be fixed to the vehicle, without negatively impacting the vehicle and other component operations.
 
 
 2. Perform the installation procedures to ensure the installation methods developed meet and/or exceed guest/user expectations.
 
 
 3. Conduct diagnostic of the component to identify the cause, repair works to be done and parts to be replaced through technical evaluation and comparison of competitors&rsquo; products.
 
 
 4. Maintain safety measures in the process by ensuring the car manufacturer&rsquo;s warranty is not compromised and the vehicle to be in good condition during the installation procedures
 
 
 5. Work and liaise with vendors to intimately understand the component(s) installation by developing effective and efficient operational procedures for the installation and service of the component(s).
 
 
 6. Liaise with vendor(s) to develop publication of technical, service, and repair manuals and related documentation of the component and installation procedures.
 
 
 7. Engage major OE distributors in the area to understand and discuss ways of getting approval for installation of components in non-Toyota vehicles.
 
 
 8. Liaise with TSO and/or other organizations to secure product approvals through proper and effective networking and interaction
 
 
 9. Responsible to perform final inspection on the installation method to ensure compliance to TSO and/or other organization expectations, as well as customer satisfaction.
 
 
 10. Implement procedures for training field technicians for installation and trouble-shooting of the component(s).
 
 
 11. Implement and monitor installation process, service procedures and repair manuals for the component(s) to safeguard associates from untoward incidents
 
 
 
 
 
 &bull; The job has an impact over the quality of installed accessories
 
 
 &bull; The Job Has direct impact over the guest satisfaction
 
 
 &bull; The Job has indirect impact over sales targets
 
 
 
 
 
 &bull; The Job Holder has direct impact over the installation process
 
 
 &bull; The job holder has direct impact over acquiring product approval with TSO /Other organization
 
 
 
 
 
 &bull; The job helps the organization to sustain customer satisfaction by analyzing the quality of the end product.
 
 
 &bull; The Job helps the organization by compromising the vehicles warranty by maintaining high safety measures
 
 
 
 
 
 Vocational/ Technical school graduate or equivalent.
 
 
 
 
 
 Minimum of 6 years&rsquo; experience in automotive; computer literate
 
 
 
 
 
 &bull;Time Management, Active Learning, Cooperation, Dependability, Stress Tolerance, Initiative
 
 
 &bull;Achievement/Effort, Alertness and Problem-Solving Skill, Positive Work Attitude, Problem Sensitivity
 
 
 &bull;Inductive Reasoning
 
 
 
 
 
 ENGLISH
 
 
 
 
 
 
 Why Work for Us?
 
 
 
 With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.
 
 
 Our values guide the way we work with our business partners, within our communities, and with each other.
 
 
 Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.
 
 
 publication ends on 06 Nov 2025
 
</div>

Technical Expert

Explore 69+ Guest arrival expert in Jeddah Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

69 guest arrival expert jobs IN Jeddah Saudi Arabia

Guest Arrival Expert

Guest Arrival Expert

Front Office Duty Manager (173796)

Front Office Supervisor (Saudi nationality only)

Operator (Saudi Only)

Guest Experience Expert

Technical Expert