6147 Guest Experience Expert Concierge jobs near me

As an L&D Executive you will assist in daily L&D operations and work with team members to demonstrate your abilities and gain knowledge in the hospitality industry. If you are interested in gaining real world experiences, looking for the best discipline to apply your talents, and open to opportunities to network with skilled professionals in hospitality, then you are ready for a role with us. This is an excellent way for you to gain robust work experience and new skills that will be invaluable when you are ready to pursue your professional career in the field.

Here's what you'll do during a typical day:

• Coordinate Learning & Development activities: Support the L&D Manager in planning and coordinating training initiatives across hotel operational and administrative departments.
• Organize training programs: Schedule, administer, and coordinate training programs, workshops, orientations, and development initiatives.
• Deliver engaging training: Conduct and facilitate brand, behavioral, service excellence, and technical competency training programs for team members.
• Support team member development: Assist with structured learning plans, career development initiatives, succession planning, and continuous learning opportunities.
• Maintain the training calendar: Manage and update the hotel’s training calendar, ensuring all mandatory and developmental programs are delivered on time.
• Monitor training compliance: Track attendance, completion rates, mandatory training requirements, and overall learning compliance.
• Maintain accurate training records: Ensure training records, competency matrices, learning management systems, and talent development databases are accurate and up to date.
• Identify learning needs: Work closely with department leaders to identify training needs, competency gaps, and opportunities for team member development.
• Measure training effectiveness: Collect feedback and analyze assessments, performance indicators, and other data to evaluate the impact of learning initiatives.
• Ensure mandatory training completion: Follow up with departments and team members to ensure statutory, compliance, brand, and company-required training is completed within established timelines.
• Prepare learning materials: Develop, update, and maintain training presentations, facilitator guides, learning resources, and other L&D materials.
• Coordinate training logistics: Arrange training venues, resources, registrations, schedules, equipment, and other requirements to ensure seamless delivery of learning activities.
• Support L&D administration: Manage training-related documentation, invoices, payments, expenses, and other administrative processes in line with company procedures.
• Monitor development progress: Track team member progress across development programs, competency frameworks, succession planning, and talent management initiatives.
• Support engagement initiatives: Contribute to team member engagement, recognition, culture-building, and employee experience initiatives that reinforce the hotel’s learning and development culture.
• Prepare L&D reports: Generate regular reports on training participation, compliance, competency development, learning effectiveness, and talent development outcomes.
• Collaborate across departments: Partner with operational and administrative leaders to identify capability-building opportunities and recommend effective learning solutions.
• Support continuous improvement: Participate in reviewing and improving L&D processes, programs, and learning experiences to enhance organizational performance.
• Ensure alignment with standards: Ensure all learning and development initiatives align with company objectives, brand standards, competency frameworks, and the hotel’s commitment to exceptional guest experiences.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The following capabilities and qualifications would be advantageous:

• Highly organized with strong communication, coordination, and presentation skills.
• Excellent spoken and written English.
• Ability to manage multiple priorities in a fast-paced hotel environment.
• Proficient in Microsoft Office and familiar with LMS and digital learning platforms.
• Degree or Diploma in Hospitality, Human Resources, Business, Tourism, or a related field.
• Previous L&D experience in an upscale hotel environment preferred.
• Experience in delivering and facilitating training programs.
• Train-the-Trainer certification is an advantage.
• Internal Hilton applicants with relevant L&D experience will be given preference.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.