customer services agent Jobs in Manama Bahrain

customer services agent

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Alzayani Investments

Job Overview We are looking for a dedicated professional to manage and optimise our SAP systems, ensuring they effectively support our diverse business operations. This is a FULL_TIME position based in Manama, Bahrain. The ideal candidate will play a crucial role in analysing, designing, and implementing SAP-based solutions to enhance our business processes and drive efficiency across the organisation. Responsibilities<ul><li>Business Analysis:&nbsp;Gather requirements, analyze processes, identify gaps, and propose SAP-based solutions for sales and service and other functional modules.</li><li>Configuration &amp; Design:&nbsp;Configure SAP SD/CS modules (e.g., sales orders, contracts, pricing, billing, service notifications, repair orders, pricing conditions).</li><li>Implementation:&nbsp;Lead or participate in full lifecycle implementations, including design, build, test, and go-live.</li><li>Integration:&nbsp;Ensure seamless integration with other SAP modules (MM, FI, PS) and external systems.</li><li>Support &amp; Troubleshooting:&nbsp;Provide expert support, resolve incidents, and manage post-go-live issues.</li><li>Documentation:&nbsp;Create functional specifications, test cases, and user manuals.</li><li>Training &amp; Communication:&nbsp;Train end-users, communicate with stakeholders, and lead workshops.</li><li>Upgrades and Migration:&nbsp;Assisting in system upgrades, applying&nbsp;SAP&nbsp;Notes, and supporting data migration projects.</li><li>System Integration: Integrate&nbsp;SAP&nbsp;systems with non-SAP&nbsp;applications and cloud services to support end-to-end business processes.</li><li>Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services.</li><li>Demonstrate and apply a thorough understanding of complex SAP systems. Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues and communicate this information to the engagement team and client management through written correspondence and verbal presentations.</li><li>Collaborate with other members of the IT team to deliver the SAP requirements and develop work program timelines, risk assessments, design documents, and other planning documents. Provide guidance and expertise to team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues with regards to SAP systems.</li><li>Ability to conduct risk assessment and audits around SAP and support various SAP internal projects.</li><li>Deliver facts, analyses and recommendations in an accurate, clear and concise manner.</li><li>Handle multiple technically complex projects or engagements simultaneously</li><li>Foster relationships with all divisions at appropriate levels.</li><li>Drive high-quality work products within expected timeframes and on budget. &nbsp;</li></ul>Qualifications<ul><li>Proven 5-7 years of relevant experience in&nbsp;SAP Consulting, with a focus on SAP SD&amp; Service module.</li><li>Bachelor's degree in Computer Science, Network Engineering or Computer engineering, information technology or engineering in any other related field.</li><li>Excellent verbal and written communication skills to convey technical information to non-technical stakeholders.</li><li>&nbsp;Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions.</li><li>Ability to manage multiple priorities and work effectively both independently and as part of a team.</li><li>Relevant SAP certifications are highly desirable. &nbsp;</li></ul>

SAP Consultant

Braxtone Group

<figure class="table"><table><tbody><tr><td>Key Responsibilities:&nbsp;<ul><li>Prepare accurate and timely financial statements and regulatory reporting in accordance with applicable accounting standards including consolidation.</li><li>Lead strict month-end and year-end closing processes for all divisions, ensuring adherence to deadlines and completeness of financial records.</li><li>Prepare and analyse MIS reports for management, providing meaningful insights on financial performance across divisions.</li><li>Analyse financial data to verify accuracy, identify discrepancies, and ensure compliance with relevant laws, regulations, and internal policies.</li><li>Coordinate and deal with external auditors and tax authorities across the region, ensuring timely completion of audits and regulatory requirements.</li><li>Develop comprehensive budgets and financial plans based on detailed analysis of historical data and market trends.</li><li>Perform monthly account reconciliations to maintain accurate reporting and ensure proper ledger maintenance.</li><li>Provide financial analysis and forecasting to support strategic decision-making and business planning.</li></ul>&nbsp;</td></tr><tr><td>Education and Experience:<ul><li>Bachelor’s degree in accounting, Finance, or a related field (CPA, ACCA, CA or equivalent certification).&nbsp;</li><li>Minimum of 8 years of progressive accounting experience, with at least 2 years in a similar role and position</li><li>Demonstrated experience in accounting, financial reporting, and compliance within a corporate environment.</li><li>Strong knowledge of accounting principles, IFRS/GAAP, financial reporting, and regulatory requirements.</li><li>Proficiency in accounting software and ERP systems (such as SAP, Oracle, or QuickBooks).</li><li>Proficiency in accounting software and ERP systems (e.g., SAP, Oracle, QuickBooks).&nbsp;</li><li>Advanced Excel skills and familiarity with data analysis tools.&nbsp;</li><li>Excellent analytical, organizational, and problem-solving skills.&nbsp;</li><li>Strong communication and interpersonal abilities.&nbsp;</li><li>High level of integrity and attention to detail.</li></ul>&nbsp;</td></tr><tr><td>Preferred&nbsp;Skills<ul><li>Experience in the financial services sector.&nbsp;</li><li>Familiarity with international accounting standards and multi-currency environments.&nbsp;</li><li>Experience in multi-entity or multinational group accounting environments.&nbsp;</li><li>Knowledge intercompany eliminations and consolidation adjustments.&nbsp;</li><li>Ability to work under pressure and meet tight deadlines.</li></ul>&nbsp;</td></tr></tbody></table></figure>

Assistant Manager - Finance

<figure class="table"><table><tbody><tr><td>&nbsp;Key Responsibilities:&nbsp;<ul><li>Prepare accurate and timely financial statements and regulatory reporting documents in accordance with applicable standards.&nbsp;</li><li>Manage month-end and year-end closing processes to ensure completeness and accuracy of financial records.</li><li>Analyze financial data to verify accuracy, identify discrepancies, and ensure compliance with relevant laws and regulations.&nbsp;</li><li>Collaborate with external auditors to ensure timely and proper adherence to all regulatory requirements.&nbsp;</li><li>Develop comprehensive budgets and financial plans based on thorough analysis of financial data and market trends.&nbsp;</li><li>Perform monthly account reconciliations to maintain accurate reporting and ensure proper ledger maintenance.&nbsp;</li><li>Provide financial analysis and forecasting to support strategic decision-making and business planning.</li><li>Implement and maintain robust financial controls, policies, and procedures to safeguard assets and ensure operational efficiency.&nbsp;</li><li>Assist in audit preparations and coordinate internal audit activities to ensure readiness and compliance.&nbsp;</li><li>Supervise and delegate financial tasks to the accounting team, ensuring quality and timeliness of deliverables.</li></ul>&nbsp;</td></tr><tr><td>Education and Experience:<ul><li>Bachelor’s degree in Accounting, Finance, or a related field (CPA or equivalent certification preferred).&nbsp;</li></ul>&nbsp;<ul><li>Minimum of 5 years of progressive accounting experience, with at least 2 years in a senior or supervisory role.&nbsp;</li></ul>&nbsp;<ul><li>Strong knowledge of accounting principles, financial reporting, and regulatory compliance.&nbsp;</li><li>Proficiency in accounting software and ERP systems (e.g., SAP, Oracle, QuickBooks).&nbsp;</li><li>Advanced Excel skills and familiarity with data analysis tools.&nbsp;</li><li>Excellent analytical, organizational, and problem-solving skills.&nbsp;</li><li>Strong communication and interpersonal abilities.&nbsp;</li><li>High level of integrity and attention to detail.</li></ul>&nbsp;</td></tr><tr><td>Preferred&nbsp;Skills<ul><li>Experience in the financial services sector.&nbsp;</li><li>Familiarity with international accounting standards and multi-currency environments.&nbsp;</li><li>Experience in multi-entity or multinational group accounting environments.&nbsp;</li><li>Knowledge intercompany eliminations and consolidation adjustments.&nbsp;</li><li>Ability to work under pressure and meet tight deadlines.</li></ul>&nbsp;</td></tr></tbody></table></figure>

Senior Accountant

<figure class="table"><table><tbody><tr><td>Main Purpose of Job:&nbsp;&nbsp;&nbsp;The Marketing and Branding Supervisor is a key role within Braxtone Group, responsible for maintaining and enhancing the company's brand image. This individual will oversee design functions and manage public relations tasks, ensuring consistent and positive representation of the brand.&nbsp;Reporting Line: Chief Operating Officer</td></tr><tr><td>Job Description:&nbsp;Brand Management:<ul><li>Develop and implement branding strategies to strengthen the company's market presence.</li><li>Oversee the creation and maintenance of brand guidelines, ensuring all marketing materials align with these standards.</li><li>Monitor market trends and analyze competitors' branding strategies.</li><li>Plan the social calendar for each social platform and execute it on a routine basis.</li><li>Represent Braxtone Group professionally at public, industry and networking events to enhance brand visibility and relationships.</li><li>Develop, implement and continuously refine comprehensive branding and marketing strategies to enhance Braxtone Group’s market positioning and visibility.</li></ul>&nbsp;Design Oversight:<ul><li>Supervise the design team, providing direction and feedback on various projects.</li><li>Collaborate with external agencies for specialized design needs.</li><li>Ensure all design outputs are visually appealing and aligned with brand identity.</li><li>Develop and create internal and external marketing materials and collaterals (business needs for new documents, event leaflets, non-standard proposals/presentations, etc.).</li></ul>&nbsp;Public Relations Management:<ul><li>Manage all PR activities, including press releases, public announcements, and media relations. “Plan, organize, coordinate and attend corporate events, exhibitions, conferences, launches and PR Activities”</li><li>Coordinate with Braxtone's different business divisions to ensure PR strategies complement marketing initiatives.</li><li>Handle crisis communication and reputation management.</li></ul>&nbsp;Government Relations:<ul><li>Act as the primary point of contact for all interactions with government entities.</li><li>Ensure compliance with all relevant regulations and laws in marketing practices.</li><li>Build and maintain positive relationships with government officials and agencies.</li></ul></td></tr><tr><td>Educational, Skills, and Experience:<ol><li>Bachelor’s degree in marketing, Communications, or related field.</li><li>Proven experience in marketing, branding, or a related role.</li></ol>Additional Eligibility Qualifications<ol><li>Strong interpersonal and communication skills and working effectively with a wide range of constituencies in a diverse community.</li><li>Have a comprehensive understanding of social marketing and PR.</li><li>Advanced writing and editing skills in English and Arabic&nbsp;</li><li>Effective verbal and written communication skills.</li></ol></td></tr></tbody></table></figure>

Marketing and PR Supervisor

Alzayani Investments is seeking a motivated and detail-oriented Accountant Intern to join our finance team. The position offers an excellent opportunity for an aspiring finance professional to gain hands-on experience within a prestigious organisation. The successful candidate will support our finance department in daily accounting tasks, contributing to our continued success while developing essential industry skills. Responsibilities: • Assist with the management of accounts payable and receivable processes. • Support the finance team in preparing bank reconciliations and financial statements. • Help with the preparation and posting of journal entries to ensure accurate financial records. • Contribute to the month-end and year-end closing procedures. • Maintain and organise financial documents, both physical and digital. • Assist in data entry, verification, and the maintenance of the general ledger. • Perform administrative and other ad-hoc tasks as required by the finance team. Qualifications: • Recently completed a degree in Accounting, Finance, or a related business field. • A strong foundational understanding of accounting principles and financial concepts. • Excellent numerical and analytical skills with a high degree of accuracy and attention to detail. • Proficient in Microsoft Office Suite, with strong skills in MS Excel. • Strong organisational and time-management abilities. • Excellent written and verbal communication skills. • A proactive attitude with an eagerness to learn and contribute to the team.

Accountant Intern

<figure class="table"><table><tbody><tr><td>Main Purpose of Job:&nbsp;&nbsp;The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.&nbsp;</td></tr><tr><td>Duties &amp; Responsibilities&nbsp;<ul><li>Make outbound calls to customers to gather car and insurance details.</li><li>Accurately record and update customer information in the system.</li><li>Convert collected data into warm, qualified leads for the sales team.</li><li>Maintain professionalism and a positive attitude during customer interactions.</li><li>Meet lead generation targets.</li></ul>&nbsp;</td></tr><tr><td>Skills &amp; Qualifications<ul><li>Clear and confident communication skills over the phone.</li><li>Good listening skills and attention to detail in data entry.</li><li>Previous call center or customer contact experience is preferred (training provided).</li><li>Ability to work in a team-oriented and target-driven environment.</li></ul></td></tr><tr><td>Typical Working ConditionsNormal Working&nbsp;Hours (40 hours&nbsp;a&nbsp;week)Working&nbsp;Timing may include rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work &nbsp;&nbsp;</td></tr></tbody></table></figure>

Lead Generation Agent

<figure class="table"><table><tbody><tr><td>&nbsp;The Senior Underwriter/data analyst&nbsp;plays a crucial role in supporting overall performance, efficiency, analyzing data results, evaluate and underwrite insurance risks in accordance with company policies and profitability targets while leveraging data analytics to monitor portfolio performance, detect trends, and support strategic decision-making. This position bridges technical underwriting with data-driven insight, ensuring sound risk selection, loss ratio improvement, and operational efficiency.&nbsp;</td></tr><tr><td>&nbsp;DUTIES AND RESPONSIBILITIES:&nbsp;&nbsp;<ul><li>A. Underwriting &amp; Risk Evaluation</li><li>Assess and underwrite individual and fleet policies in line with Braxtone and insurer guidelines.</li><li>Analyze policy applications, vehicle data, and client profiles to determine appropriate pricing and coverage terms.</li><li>Ensure underwriting decisions maintain compliance with company risk appetite and reinsurance requirements.</li><li>Review loss experience, claims frequency, and trends to adjust underwriting criteria or premiums.</li><li>Collaborate with brokers and insurance partners to clarify underwriting conditions or exclusions.</li><li>Recommend risk mitigation actions and re-underwriting for loss-making portfolios.</li><li>B. Data Analysis &amp; Reporting</li><li>Collect, clean, and analyze data from claims, underwriting, and operations systems.</li><li>Identify patterns affecting loss ratio, frequency of service, and claim cost by segment or partner.</li><li>Develop dashboards and reports showing key performance indicators (KPI), including:</li><li>Loss ratio by product and insurer</li><li>Average cost per service or claim</li><li>Policy utilization rates</li><li>Portfolio growth by partner</li><li>Support management in quarterly portfolio reviews and pricing model adjustments.</li><li>Monitor Minimum Deposit (M&amp;D) commitments and insurer performance against service volume targets.</li><li>C. Process Optimization</li><li>Recommend automation and workflow improvements for underwriting and data tracking.</li><li>Work with IT to improve data integration between CRM, claims, and finance systems.</li><li>Establish quality checks for data accuracy and consistency across departments.</li><li>D. Compliance &amp; Governance</li><li>Ensure adherence to underwriting authorities, company policies, and local regulatory standards.</li><li>Maintain confidentiality of partner and client data.</li><li>Prepare audit-ready documentation for internal and external reviews.</li></ul>Key Performance Indicators (KPIs)<ul><li>Portfolio Loss Ratio maintained below agreed benchmark.</li><li>Accuracy of underwriting decisions (error rate &lt; 2%).</li><li>Timely delivery of monthly underwriting and performance reports.</li><li>Reduction in data discrepancies and reporting delays.</li><li>Improvement in underwriting profitability through data insights.</li></ul>&nbsp;</td></tr><tr><td>Educational, Skills, and Experience:&nbsp;<ol><li>Bachelor’s degree, in Actuarial studies,&nbsp;Business Administration, Statistics.</li><li>5–8 years’ experience in underwriting (motor or general lines) with strong analytical exposure.</li><li>Experience in insurance data analysis, pricing, or business intelligence.</li><li>Excellent knowledge of insurance principles, risk assessment, and policy structures.</li></ol>&nbsp;Technical Skills:&nbsp;<ol><li>Advanced Excel, Power BI, or Tableau for data visualization.</li><li>Strong command of SQL or similar tools for data extraction (preferred).</li><li>Familiarity with CRM and insurance management systems.</li><li>Excellent reporting, presentation, and documentation skills.</li></ol>&nbsp;Personal Competencies&nbsp;<ol><li>Analytical thinker with high attention to detail.</li><li>Strong communication and negotiation skills.</li><li>Ability to balance commercial awareness with risk control.</li><li>Organized, proactive, and capable of working under pressure.</li><li>Collaborative and able to work cross-functionally with Operations, Finance, and IT.</li></ol>&nbsp;</td></tr></tbody></table></figure>

Senior Underwriter/ Data Analyst ( Bahrain Based)

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