front office supervisor

executive housekeeper

guest experience agent - arabic speaker Jobs in Manama

guest experience agent - arabic speaker

hotel receptionist

housekeeping supervisor

guest experience manager

Nordic Holdings

Job Summary We are seeking a dedicated and enthusiastic Head of Guest Experience to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for hospitality, as well as the ability to handle guest inquiries and resolve issues efficiently.Responsibilities<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures.</li><li>Provide information about hotel amenities, services, and local attractions to enhance the guest experience.</li><li>Handle guest inquiries and complaints with professionalism and courtesy, ensuring swift resolution.</li><li>Maintain accurate records of guest bookings and manage reservations using hotel management software.</li><li>Collaborate with other departments to ensure seamless service delivery throughout the hotel.</li><li>Uphold high standards of cleanliness and organisation in the front desk area.</li><li>Assist with phone calls, providing information and taking reservations while demonstrating excellent phone etiquette.</li></ul>Qualifications<ul><li>Previous experience in a hotel or hospitality environment is preferred.</li><li>Bilingual or multilingual capabilities are highly desirable to cater to a diverse clientele.</li><li>Strong interpersonal skills with a focus on guest services and satisfaction.</li><li>Ability to work effectively in a fast-paced environment while maintaining attention to detail.</li><li>Proficient in using computer systems and hotel management software is an advantage.</li><li>A friendly disposition with a passion for providing outstanding customer service. Join our team as a Guest Service Agent, where your contributions will create memorable experiences for our guests!</li></ul>Job Type: Full-timePay: BD300.000 - BD400.000 per month

Head of Guest Experience

Job Summary We are seeking a dedicated and enthusiastic Guest Service Manager to join our team. The ideal candidate will possess exceptional interpersonal skills and a passion for delivering outstanding guest experiences. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is enjoyable and memorable. This position requires a proactive approach to guest services, with a focus on hospitality and leadership.Responsibilities<ul><li>Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.</li><li>Assist guests with check-in and check-out procedures efficiently and courteously.</li><li>Address guest inquiries and resolve any issues or complaints promptly, ensuring satisfaction.</li><li>Maintain knowledge of hotel services, local attractions, and amenities to provide accurate information to guests.</li><li>Collaborate with other departments to ensure seamless service delivery.</li><li>Supervise front desk operations when necessary, ensuring adherence to hotel policies and procedures.</li><li>Maintain accurate records of guest interactions and transactions in the hotel management system.</li><li>Promote hotel services and upsell additional offerings to enhance the guest experience.</li></ul>Experience<ul><li>Previous experience in guest services or hospitality is preferred, particularly within a hotel environment.</li><li>Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele.</li><li>Supervising experience is an asset, showcasing leadership capabilities in managing front desk operations.</li><li>Familiarity with human resources practices can be beneficial for team collaboration and support.</li><li>Strong communication skills are essential for effective interaction with guests and team members alike. Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!</li></ul>Job Type: Full-timePay: BD400.000 - BD450.000 per month

Guest Relations Manager

Onyx By Rotana

We are currently seeking for passionate and dynamic guest focused professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As an Assistant Manager - Guest Services, you are responsible to ensure a high level of guest satisfaction while maintaining hotel profitability by all section team members and providing information to guests and visitor&rsquo;s inquiries. Furthermore your role is to coordinate all guest requests for special arrangements or services, courteously and efficiently and your role will include key responsibilities such as:<ul><li>Promote a helpful and professional image to the client and give full co-operation to any customer requiring assistance with a prompt, caring and helpful attitude</li><li>Prioritize and perform accordingly, ensuring guest requirements are handled immediately with speed and efficiency</li><li>Control departmental expenses through proper analysis and planning of manpower needs, purchases and usage of materials and supplies</li><li>Review designated in house guest list and be familiar with guest names, room location, special requests and profile history</li><li>Assure and assist Team Leaders of Guests Services to legibly document all pertinent information in guest request / comments log(s) and update log books and guest profiles according to the established standards</li><li>Maintain an awareness of competitor&rsquo;s services and rate structure by conducting frequent comparisons of the Guest Service Departments</li></ul>SkillsEducation, Qualifications &amp; ExperiencesYou should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.Knowledge &amp; CompetenciesThe ideal candidate will be well versed in Guest Relations and 0Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You should be outgoing, charismatic and with an approachable character and will work well under pressure in a fast paced environment. You are a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:Understanding Hotel Operations Adaptability Effective Communication Teamwork Planning for Business Supervising People Customer Focus Drive for Results Supervising Operations Understanding DifferencesJob Type: Full-time

Assistant Guest Relation Manager

Marriott International

<div>Additional Information 
Job Number25126968 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Arrival Expert

experience in hoteljoining immediatelyarabic speaking mustGuest Service &amp; Satisfaction<ul><li>Greet and welcome guests with warmth and professionalism.</li><li>Ensure guest needs and expectations are met or exceeded.</li><li>Handle guest complaints, concerns, or special requests promptly and effectively.</li><li>Follow up with guests during and after their stay to ensure satisfaction.</li><li>Promote upselling of hotel services (e.g., spa, restaurant, room upgrades).</li></ul>Team Supervision &amp; Training<ul><li>Supervise front office, concierge, bell staff, or guest relations teams depending on hotel size.</li><li>Train and mentor new and existing team members on service standards and procedures.</li><li>Monitor staff performance and provide feedback to ensure consistent quality service.</li><li>Help schedule shifts and manage team coverage for peak periods.</li></ul>Operational Oversight<ul><li>Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.</li><li>Inspect guest rooms or public areas as needed to maintain standards.</li><li>Assist in managing check-in/check-out processes for efficiency.</li><li>Oversee VIP arrivals and special event preparations.</li></ul>Communication &amp; Reporting<ul><li>Act as a liaison between guests and management.</li><li>Report recurring issues or trends to management for continuous improvement.</li><li>Maintain records of guest feedback and service recovery efforts.</li><li>Collaborate with sales and marketing for guest satisfaction campaigns.</li></ul>Administrative Duties<ul><li>Monitor and respond to online reviews or feedback.</li><li>Assist in budget management related to guest services.</li><li>Ensure compliance with hotel policies, safety regulations, and quality standards.</li></ul>Key Skills Required:<ul><li>Excellent communication and interpersonal skills</li><li>Problem-solving and conflict resolution</li><li>Leadership and team coordination</li><li>Attention to detail</li><li>Strong organizational skills</li><li>Ability to work in high-pressure, fast-paced environments</li></ul>Job Type: Full-time

GUEST EXPERIENCE SUPERVISOR

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Champions arrival and departure experience of guests</li><li>
Ensure adherence of arrival/departure service sequence</li><li>
Assists to direct and walk guests to their destination in the hotel</li><li>
Ready to undertake all roles including the night shifts of the Front Office Team</li><li>
Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests</li><li>
Enforces Property Management System etiquette and accuracy of administrative duties</li><li>
Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems</li><li>
Assists with daily shift&rsquo;s bookkeeping of Front Office Team</li><li>
Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas</li><li>
Maintain cashier float and ensure accurate daily report of all money received</li><li>
Assists other hotel department functions when the need arises</li><li>
Upkeep personal grooming standards, ensures discipline, and efficiency of duties</li><li>
Training and coordination with supporting departments</li><li>
Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.</li><li>
Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.</li><li>
Executes the annual upsell strategy and strive to achieve targets as set by management</li><li>
Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management</li><li>
Performs any duties and special projects as requested by management whether in own department or any other department in the hotel</li><li>
Reports any suspicious behaviour of guests and staff to the Managers and Security</li><li>
Ensures that all potential and real hazards are reported appropriately immediately</li><li>
Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures</li></ul> 

Qualifications 
<ul><li>
Possesses strong interpersonal skills and ability to communicate in second language</li><li>
Manages all guests/team members&rsquo; needs with equal drive</li><li>
Carries an eye for detail and an approachable demeanor for all guests and team members</li><li>
Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act</li><li>
Possesses good computer and property management system knowledge</li><li>
High level of integrity, enthusiasm, dedication for continuous improvement</li><li>
Embraces change and open-minded in a dynamic work environment</li><li>
Has an understanding of the middle eastern clientele and culture</li><li>
Has an understanding of key stakeholders in the luxury travel space</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Guest Experience Agent - Arabic Speaker

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Champions arrival and departure experience of guests
 </li>
 <li>
 Ensure adherence of arrival/departure service sequence
 </li>
 <li>
 Assists to direct and walk guests to their destination in the hotel
 </li>
 <li>
 Ready to undertake all roles including the night shifts of the Front Office Team
 </li>
 <li>
 Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
 </li>
 <li>
 Enforces Property Management System etiquette and accuracy of administrative duties
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
 </li>
 <li>
 Assists with daily shift&rsquo;s bookkeeping of Front Office Team
 </li>
 <li>
 Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Assists other hotel department functions when the need arises
 </li>
 <li>
 Upkeep personal grooming standards, ensures discipline, and efficiency of duties
 </li>
 <li>
 Training and coordination with supporting departments
 </li>
 <li>
 Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.
 </li>
 <li>
 Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
 </li>
 <li>
 Executes the annual upsell strategy and strive to achieve targets as set by management
 </li>
 <li>
 Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
 </li>
 <li>
 Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
 </li>
 <li>
 Reports any suspicious behaviour of guests and staff to the Managers and Security
 </li>
 <li>
 Ensures that all potential and real hazards are reported appropriately immediately
 </li>
 <li>
 Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses strong interpersonal skills and ability to communicate in second language
 </li>
 <li>
 Manages all guests/team members&rsquo; needs with equal drive
 </li>
 <li>
 Carries an eye for detail and an approachable demeanor for all guests and team members
 </li>
 <li>
 Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act
 </li>
 <li>
 Possesses good computer and property management system knowledge
 </li>
 <li>
 High level of integrity, enthusiasm, dedication for continuous improvement
 </li>
 <li>
 Embraces change and open-minded in a dynamic work environment
 </li>
 <li>
 Has an understanding of the middle eastern clientele and culture
 </li>
 <li>
 Has an understanding of key stakeholders in the luxury travel space
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Explore 475+ Guest experience manager in Manama this September. Find roles across top companies and apply now to boost your career.

475 guest experience manager jobs IN Manama

Head of Guest Experience

Guest Relations Manager

Assistant Guest Relation Manager

Guest Arrival Expert

GUEST EXPERIENCE SUPERVISOR

Guest Experience Agent - Arabic Speaker

Guest Experience Agent - Arabic Speaker