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assistant front office manager

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guest experience supervisor

Marriott International

<div>Additional Information 
Job Number25157620 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Sharm Hotel Resort Villas &amp; Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>Procesar todos los registros de ingreso de los hu&eacute;spedes, verificar su identidad, la forma de pago, asignarles una habitaci&oacute;n, entregarles y activar las llaves de la habitaci&oacute;n. Abrir cuentas precisas para cada hu&eacute;sped seg&uacute;n sus requerimientos. Ingresar informaci&oacute;n sobre el programa de puntos Marriott Rewards. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Obtener los pagos antes de entregar las llaves de la habitaci&oacute;n y verificar o reajustar la facturaci&oacute;n. Recopilar y revisar los informes, registros y listas de imprevistos diarios. Completar los informes del cajero y los informes de cierre. Brindar indicaciones e informaci&oacute;n a los hu&eacute;spedes sobre la manera de llegar a destinos y ofrecer informaci&oacute;n sobre el hotel. Responder a las solicitudes de los hu&eacute;spedes contactando al personal apropiado si fuera necesario. Hacer un seguimiento para asegurarse de que se hayan atendido las solicitudes. Procesar todos los medios de pago, comprobantes, desembolsos y gastos. Balancear y entregar los recibos. Computar y asegurar la caja al comenzar y finalizar el turno. Obtener autorizaciones manuales y cumplir con todos los procedimientos de Contabilidad. Notificar a Prevenci&oacute;n de P&eacute;rdidas o a Seguridad cualquier denuncia de robo presentada por un hu&eacute;sped. Asistir a la gerencia en la capacitaci&oacute;n, evaluaci&oacute;n, asesoramiento, motivaci&oacute;n y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de &quot;Garant&iacute;a de tratamiento justo y pol&iacute;tica de puertas abiertas&quot;. Cultivar y mantener relaciones de trabajo positivas, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los empleados. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los hu&eacute;spedes con aprecio genuino. Hablar utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Asegurar el cumplimiento de los est&aacute;ndares de calidad. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors. 
<div></div>
APTITUDES DESEABLES 
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General. 
<div></div>
Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n. 
<div></div>
Experiencia como supervisor:Al menos 1 a&ntilde;o de experiencia como supervisor. 
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div> 
<div></div>
<div></div>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
Al unirte a la familia Sheraton, te convertir&aacute;s en miembro de su comunidad mundial. Somos un lugar para encontrarse y conectar desde 1937. En Sheraton, los empleados crean un sentido de pertenencia en m&aacute;s de 400 comunidades de todo el mundo. Invitamos, acogemos y conectamos a los hu&eacute;spedes mediante experiencias atractivas y un servicio atento. Si te gusta trabajar en equipo y ofrecer una experiencia significativa a los hu&eacute;spedes, te animamos a explorar tu pr&oacute;xima oportunidad de empleo con Sheraton. &Uacute;nete a nuestra misi&oacute;n de ser &quot;El punto de encuentro del mundo&quot;. Al unirte a Sheraton Hotels &amp; Resorts, te unes a una cartera de marcas con Marriott International. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n.</div></div>

Guest Experience Supervisor

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25157620
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Sharm Hotel Resort Villas &amp; Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 모든 고객 체크인, 고객 신원 확인, 결제 수단 확인, 객실 배정, 객실 키 활성화/발급을 처리합니다. 각 고객의 요구 사항에 따라 정확한 계정을 설정합니다. Marriott Bonvoy 정보를 입력합니다. 요금이 일치하는지 확인하고, Market Code, 예외 사항을 문서화합니다. 객실 키를 발급하기 전에 안전하게 결제하고 청구를 확인/조정합니다. 일일 보고서/로그/비상사태 목록을 확인하고 검토합니다. 계산 및 결산 보고서를 작성합니다. 길 찾기 및 숙소 정보를 확인하는 고객의 요청을 수용하고 필요한 경우 적절한 직원에게 연락합니다. 요청이 충족되었는지 확인하기 위해 후속 조치를 취합니다. 모든 결제 유형, 바우처, 지급액 및 요금을 처리합니다. 근무 시작과 종료 시 금액을 세고 안전하게 보호합니다. 수동 승인을 받고 모든 회계 절차를 따릅니다. 도난에 대한 고객 신고를 손실 방지/보안팀에 알립니다.
 
 
 직원 교육, 평가, 상담, 동기 부여 및 코칭을 통해 경영진을 지원하고, 공정한 대우를 보장하며, Open Door Policy의 롤 모델이자 첫 번째 소통 창구 역할을 합니다. 긍정적인 업무 관계를 개발/유지하고, 팀이 공동의 목표를 달성하도록 지원하며, 직원의 우려 사항을 경청하고 적절히 대응합니다. 회사 정책 및 절차 준수, 사고, 부상 및 안전하지 않은 작업 환경을 관리자에게 보고, 안전 교육 및 인증 이수, 단정하고 전문적인 용모 유지, 독점 정보의 기밀 유지, 회사 자산 보호. 고객을 환영하고 인정하기, 고객의 서비스 요구 사항을 예상하고 해결해 주기, 장애가 있는 사람을 돕기, 고객에게 진심으로 감사하기. 명확하고 전문적인 언어를 사용하여 말하기, 정확하고 완벽하게 문서를 준비하고 검토하기, 적절한 에티켓을 사용하여 전화 받기. 품질 준수 확인하기. 컴퓨터/POS 시스템을 사용하여 정보를 입력하고 위치를 파악합니다. 장시간 서 있거나, 앉거나, 걷기. 10파운드 이하의 물체를 도움 없이 이동, 들어올리기, 운반, 밀기, 당기기, 놓기 등을 할 수 있습니다. 상사의 요청에 따라 기타 합리적인 직무를 수행합니다.
 
 
 
 메리어트 인터내셔널은 기회 균등 고용주로서 모두를 환영하고 기회에 대한 접근성을 제공하기 위해 최선을 다하고 있습니다. 우리는 직원 개개인의 고유한 배경을 가치 있게 여기고 존중하는 환경을 적극적으로 조성합니다. 우리의 최대 강점은 직원들의 문화, 재능, 경험이 풍부하게 어우러져 있다는 점입니다. 우리는 장애인, 재향군인 및 관련 법률이 보호하는 기타 모든 기준을 포함하여, 어떠한 보호 대상 기준에 대해서도 차별하지 않기 위해 최선을 다하고 있습니다.
 
 
 
 쉐라톤 패밀리와 함께 하시면 글로벌 커뮤니티의 일원이 될 수 있습니다. 1937년에 탄생한 쉐라톤은 함께 모여 소통하며, 서로를 연결시켜 주는 교류의 장입니다. 쉐라톤의 직원들은 전 세계 400개 이상의 커뮤니티에서 소속감을 쌓고 있습니다. 쉐라톤은 매력적인 경험과 사려 깊은 서비스를 통하여 고객을 초대하고, 환영하며, 교류할 수 있도록 돕습니다. 만약 여러분이 의미 있는 고객 경험을 제공하고자 하는 팀 플레이어가 되고자 한다면 쉐라톤과 함께 채용 기회를 살펴 보시기 바랍니다. '세계의 모임 장소'가 되겠다는 우리의 사명에 동참해 보세요. 쉐라톤 호텔 &amp; 리조트에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오
 
 에 합류하게 됩니다
 
 . 최선
 
 을 다해 일하고
 
 , 목표
 
 를 향해
 
 달리며, 훌륭한 글로벌 팀
 
 의 일원으로
 
 최고의 나를 만들고 싶다면 쉐라톤 호텔 &amp; 리조트의 문을 두드리세요.
</div>

IHG Hotels & Resorts

<div>
 
 At voco Cairo Arabella Plaza, the very first voco in Egypt,
 
 we are setting new standards in hospitality by blending the warmth of Egyptian service with the unique charm of the voco brand.
 
 
 We are looking for a
 
 Guest Experience Supervisor
 
 to join our team and ensure every guest enjoys a seamless, personalized, and memorable stay, and take the lead in delivering the thoughtful touches and genuine connections that make voco truly different.
 
 
 
 A little taste of your day-to-day:
 
 
 
 
 Every day is different at IHG, but you&rsquo;ll mostly be:
 
 
 
 <ul>
 <li>
 Supervising daily Front Office and Guest Services operations to ensure smooth, efficient, and guest-focused service.
 </li>
 <li>
 Acting as a key point of contact for guests, handling inquiries, requests, complaints, and feedback with professionalism and urgency.
 </li>
 <li>
 Maintaining a strong lobby presence, engaging with guests, and ensuring every interaction is warm, personalized, and aligned with brand standards.
 </li>
 <li>
 Supporting, training, and coaching the Guest Experience team on service protocols, upselling techniques, complaint handling, and guest personalization.
 </li>
 <li>
 Collaborating with Housekeeping, Food &amp; Beverage, Concierge, and other departments to ensure seamless guest journeys from pre-arrival to post-departure.
 </li>
 <li>
 Monitoring and analyzing guest feedback from surveys and review platforms (e.g., Medallia, TripAdvisor) and initiating corrective actions as needed.
 </li>
 <li>
 Managing guest check-ins, check-outs, payments, and system profile accuracy, especially during peak periods and high occupancy.
 </li>
 <li>
 Ensuring proper handling of VIP guests, loyalty members, guest preferences, and service recovery cases, while promoting IHG One Rewards enrollment.
 </li>
 <li>
 Conducting service audits, ensuring staff grooming, conduct, and brand service standards are consistently met.
 </li>
 <li>
 Maintaining accurate records, managing scheduling, supporting inventory control, and assisting with ad hoc duties as required.
 </li>
 <li>
 Establishing effective communication with all departments to address guest needs and operational matters promptly.
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Hospitality, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in Front Office, Guest Relations, with at least 2 years in a supervisory capacity.
 </li>
 <li>
 Proven customer service and conflict resolution skills, with strong problem-solving abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills, with advanced English (additional languages are a plus).
 </li>
 <li>
 Proficiency in hotel PMS systems (e.g., Opera) and Microsoft Office.
 </li>
 <li>
 Ability to lead, motivate, and develop team members while maintaining high service standards.
 </li>
 <li>
 Strong attention to detail, service orientation, and adaptability in a fast-paced, guest-facing environment.
 </li>
 <li>
 Flexibility to work shifts, nights, weekends, and public holidays.
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Guest Experience Supervisor - voco Cairo Arabella Plaza

Hilton

<div>Front Office Supervisor
A Guest Service Administrative Coordinator is responsible for supporting and assisting the Manager and Guest Services Assistants in administrative and bureaucratic activities. 
 
What will I be doing? 
As the Guest Service Administrative Coordinator, you will be responsible for supporting and assisting the Manager and Guest Services Assistants in administrative and bureaucratic activities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Quality Control Program Guest Services - Salt and TripAdvisor</li>
<li>If necessary, direct interaction with customers</li>
<li>Preparation and control of internal and external e-mails</li>
<li>Responsible for the control and processing of requests chargeback / unauthorized charges</li>
<li>Control and execution of operational checklist (Traces, Credit limit, Masters Accounts, Alerts, block groups, VIPs request, profiles fill)</li>
<li>Acknowledgment letter elaboration for the Team Members</li>
<li>Organization of internal events</li>
<li>Preparation of internal and external documents</li>
<li>Know and promote the hotel facilities</li>
<li>Request proposed vendors</li>
<li>Attend operational meeting (once a month)</li>
<li>Maintain inventory of office supplies and prepare monthly requisitions</li>
<li>Assist the trainings that are required for their own training and pass on to colleagues their knowledge and experience to help them improve their work</li>
<li>Participation in the Blue Energy Committee</li>
</ul>What are we looking for? 
A Guest Service Administrative Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Good written and verbal communication</li>
<li>Positive attitude</li>
<li>Organization/discipline</li>
<li>Attention and concentration</li>
<li>Team work</li>
<li>Ability to work under pressure</li>
<li>Flexibility</li>
<li>Pro Activity</li>
<li>Commitment</li>
</ul>It will be advantageous in this position if you demonstrate the following capabilities and advantages:
<ul><li>Post graduate degree or coursework</li>
<li>Fluent in Advanced English</li>
<li>Previous experience in guest service</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 "Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 
 Job Description
 
 
 
 We are seeking a highly organized and customer-focused Reservation Supervisor to join our team at Movenpick Resort Aswan , Egypt. As a Reservation Supervisor, you will supervise the operations of the reservation department during shift by assisting to coordinate operational plans to meet hotel sales targets
 
 
 <ul>
 <li>
 Ensuring daily tasks and checklists for all reservation colleagues are completed
 </li>
 <li>
 Ensure all Reservation Agents are well trained and informed of all rates, promotions, and corporate programs
 </li>
 <li>
 To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, date, room rates and any pre-arrange limousine airport pick-up, etc and send to Front desk and Concierge one if any change
 </li>
 <li>
 Ensure the best selection for the guest and ensure revenue is maximize through upselling.
 </li>
 <li>
 Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
 </li>
 <li>
 To check the last night no-show and cancellation report
 </li>
 <li>
 To train the Reservation Agent to handle the group bookings
 </li>
 <li>
 Maintain a close and effective working relationship with all departments
 </li>
 <li>
 Book room reservation requests, enter rooming lists and update accurate information in the system.
 </li>
 <li>
 Manage group reservations, constant communication with event planner and balancing inventory.
 </li>
 <li>
 Supervise Reservation Services
 </li>
 <li>
 Maintains a clean and organized work area.
 </li>
 <li>
 All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
 </li>
 <li>
 To co-ordinate with Sales Department, Front Desk or others department.
 </li>
 <li>
 Recommend property facilities and assist guest with information and special requested.
 </li>
 <li>
 To operate the Reservations Department in case of the Reservations Manager on absent.
 </li>
 <li>
 Other duties and responsibilities as assigned by reservation Manager
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Minimum of 2 years of relevant experience in the hotel industry
 </li>
 <li>
 Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera Competencies
 </li>
 <li>
 Service oriented with an eye for details
 </li>
 <li>
 Ability to work effectively and contribute in a team
 </li>
 <li>
 Good presentation and influencing skills
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Good problem handling skills
 </li>
 <li>
 Good Time management
 </li>
 </ul>
</div>

Reservation Supervisor

Mövenpick

<div>Company Description 
&quot;Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking a highly organized and customer-focused Reservation Supervisor to join our team at Movenpick Resort Aswan , Egypt. As a Reservation Supervisor, you will supervise the operations of the reservation department during shift by assisting to coordinate operational plans to meet hotel sales targets<ul><li>
Ensuring daily tasks and checklists for all reservation colleagues are completed</li><li>
Ensure all Reservation Agents are well trained and informed of all rates, promotions, and corporate programs</li><li>
To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, date, room rates and any pre-arrange limousine airport pick-up, etc and send to Front desk and Concierge one if any change</li><li>
Ensure the best selection for the guest and ensure revenue is maximize through upselling.</li><li>
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.</li><li>
To check the last night no-show and cancellation report</li><li>
To train the Reservation Agent to handle the group bookings</li><li>
Maintain a close and effective working relationship with all departments</li><li>
Book room reservation requests, enter rooming lists and update accurate information in the system.</li><li>
Manage group reservations, constant communication with event planner and balancing inventory.</li><li>
Supervise Reservation Services</li><li>
Maintains a clean and organized work area.</li><li>
All reservation modifications are updated on the property management system immediately and accurately in case of any changes.</li><li>
To co-ordinate with Sales Department, Front Desk or others department.</li><li>
Recommend property facilities and assist guest with information and special requested.</li><li>
To operate the Reservations Department in case of the Reservations Manager on absent.</li><li>
Other duties and responsibilities as assigned by reservation Manager</li></ul> 

Qualifications 
<ul><li>
Minimum of 2 years of relevant experience in the hotel industry</li><li>
Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera Competencies</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Good presentation and influencing skills</li><li>
Good communication skills</li><li>
Good problem handling skills</li><li>
Good Time management</li></ul></div>

<div>Additional Information 
Job Number25154278 
Job CategoryHousekeeping &amp; Laundry 
LocationThe St. Regis Residences Cairo, Corniche el Nil, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 1 year experience in the housekeeping or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Managing Housekeeping Operations and Budgets
<ul><li>Ensures knowledge and understanding of OSHA regulations are up to date.</li></ul>
<ul><li>Oversees all lost and found procedures.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Works effectively with the Engineering department on guest room maintenance needs.</li></ul>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Assists in supervising an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.</li></ul>
<ul><li>Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Housekeeping Manager - Residence

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Assistant Housekeeping Manager - Residence