customer service representative Jobs in Egypt

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customer service specialist Jobs in Egypt

customer service specialist

call center representative

customer service manager

51Talk

<div>
 
 
 ( Customer Care Manager )
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor, and manage a team of class mentors to deliver exceptional service and meet performance targets
 </li>
 <li>
 Develop and optimize customer communication scripts, service workflows, and resolution guidelines
 </li>
 <li>
 Monitor daily and monthly performance metrics and provide continuous coaching and feedback
 </li>
 <li>
 Ensure all customer interactions meet quality, brand, and service excellence standards
 </li>
 <li>
 Help to handle customer inquiries and complex cases with professionalism and empathy
 </li>
 <li>
 Collaborate closely with sales, marketing, and operations teams to ensure seamless customer journeys and consistent messaging
 </li>
 <li>
 Conduct regular training sessions to enhance product knowledge, service skills, and communication techniques
 </li>
 <li>
 Identify trends in customer feedback and recommend process improvements to enhance customer experience
 </li>
 <li>
 Prepare and present performance reports, insights, and recommendations to senior management
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum of 5 years of experience in customer care, or a related field, with at least 3 years in a supervisory or managerial role
 </li>
 <li>
 Strong leadership, coaching, and team management skills
 </li>
 <li>
 Customer-centric mindset with a proven ability to drive service excellence and team performance
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Experience working with CRM systems, ticketing platforms, and performance reporting tools
 </li>
 <li>
 Ability to analyze data and translate insights into actionable improvements
 </li>
 <li>
 Professional proficiency in English, both written and spoken
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Work Schedule &amp; Location:
 
 
 
 
 Location:
 
 
 <ul>
 <li>
 Maadi, Cairo (on-site position)
 </li>
 </ul>
 
 
 Schedule:
 
 
 <ul>
 <li>
 Sunday to Thursday:
 
 12:00 PM &ndash; 9:00 PM
 
 (includes a
 
 1 hour and 15 min break
 
 )
 </li>
 <li>
 Saturday:
 
 12:00 PM &ndash; 4:00 PM
 
 </li>
 <li>
 Friday:
 
 Day off
 
 </li>
 </ul>
 
 
 
 
 
 Apply Now!
 
 
 
 Send your
 
 resume
 
 to:
 
 sohilama@51talk.com
 
 
 
 Or reach out via
 
 WhatsApp:
 
 
 01205576576
 
 
</div>

Customer Service Manager

Bupa UK

<div>
 
 Job Description
 
 
 
 
 Service Team Manager
 
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 Job Type:
 
 Full‑time
 
 
 
 Purpose of the Role
 
 
 
 The purpose of the Admin Hub Team Leader role is to lead and engage a team of Admin Hub Executives to ensure the delivery of agreed customer experience standards, service/productivity metrics, adherence to quality targets and the monitoring of team compliance to company, industry, and regulatory standards.
 
 
 They drive operational performance and effectiveness within Operations and ensure the optimisation of capacity and capability, where necessary, dealing with emerging business issues in a timely and effective way. To achieve this, they work closely with other teams/functions to identify and help facilitate continuous improvement of, data metrics, customer experience and end to end processes. They are also responsible for improving and sustaining employee engagement within their team.
 
 
 The role holder supports the CSM to facilitate the creation of an environment where customer experience is aligned with regulatory compliance and evidenced by good customer outcomes.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Leadership and People Performance
 
 
 
 <ul>
 <li>
 Lead, motivate and develop a team of Admin Hub Executives through reviewing performance analysis, observations, and 1-to-1 activity.
 </li>
 <li>
 Lead workers remotely as well as onsite primarily at our Cairo site.
 </li>
 <li>
 Outwardly demonstrate the Bupa Code, role modelling behaviours across the business.
 </li>
 <li>
 Provide day-to-day leadership, ensuring that your team are focussed on achieving targets set.
 </li>
 <li>
 Where individual improvements are needed ensure that effective development plans are in place.
 </li>
 <li>
 Work within defined Bupa performance management framework where Specialist improvements are not seen as agreed.
 </li>
 <li>
 Understand and act upon trends in people metrics including engagement surveys, ensuring that appropriate actions are put in place to address deficiencies.
 </li>
 <li>
 Perform regular 1-to-1 sessions to support individual&rsquo;s personal development and ensure that clarity if provided on performance expectations.
 </li>
 <li>
 Work closely with the CSM to maintain a culture of customer focus and high performance
 </li>
 <li>
 Take analytical data and be able to understand the key behavioural changes required to drive improvements, focusing on the &lsquo;how&rsquo; in order to drive the &lsquo;what&rsquo;.
 </li>
 <li>
 Turn analytical data into actionable insight and goals to drive behavioural improvements that will aide specialist performance.
 </li>
 <li>
 Monitor, report on and articulate performance improvement measures based on personalised improvement plans.
 </li>
 <li>
 Research and review new emerging Leadership theories and practices, bringing in ideas from outside of the organisation and sharing best practice amongst the team.
 </li>
 <li>
 Lead customer experience benchmarking exercises to align customer experience expectations with the team.
 </li>
 <li>
 Proactively prioritise and manage own allocated workload; taking full ownership of each review and delegate until and outcome and competence is reached.
 </li>
 <li>
 Develop, maintain and engage productive working relationships with all stakeholders.
 </li>
 <li>
 Lead the team inline with Bupa Policy guidelines, Absence management etc.
 </li>
 <li>
 Deliver agreed team plan within defined service KPIs.
 </li>
 <li>
 Conduct recruitment activity needed to ensure resource levels within the team maintained at acceptable levels.
 </li>
 <li>
 Compliance and Performance Metrics
 </li>
 <li>
 Maintain knowledge and awareness of compliance requirements and take personal responsibility for adherence to regulatory and compliance control mechanisms that are in place.
 </li>
 <li>
 Proactively consider and build short, medium and long term plans by working collaboratively with Digital Customer Service Manager and support teams.
 </li>
 <li>
 Maintain a robust control environment to ensure both FCA and CQC regulatory compliance, ensuring business decisions are assessed to ensure good customer and regulatory outcomes within delegated authorities, risk appetite and are compliant with applicable laws and regulations.
 </li>
 <li>
 Own the management of risk, incidents and compliance protocols for their team.
 </li>
 <li>
 Customer Experience / Business Improvement
 </li>
 <li>
 Work in collaboration with Planning functions in arranging all activity time that best suits both individual and business needs.
 </li>
 <li>
 Ensure that Specialist knowledge of new emerging process and propositions is kept up to date through regular communication channels such as but not limited to operational huddles and change briefs.
 </li>
 <li>
 Create summary reports on team performance towards customer experience, highlighting key focus areas and seeking support to unblock any challenges.
 </li>
 <li>
 Support the local customer journey through NPS/CSAT analysis and generate improvements to those metrics where needed.
 </li>
 <li>
 Analyse operational data , such as but not limited to; contact disposition, repeat contact, quality performance, platform usage and contact arrival patterns/volumes.
 </li>
 <li>
 Work in collaboration with Training function to provide feedback on induction success and ensure that the induction material meets the needs to the operation.
 </li>
 <li>
 Ensure that knowledge of new emerging processes, technologies and proposition introduced by Bupa is of a high standard to support the team.
 </li>
 <li>
 To organise and conduct team huddles and review meetings to address any current trends or observations and provide new colleagues a platform to share learn from the day/calls.
 </li>
 <li>
 Keep your appreciation and understanding of the challenges face by the front line up to Spend a defined percentage of your operational time conducting yourself within the role that you are assessing.
 </li>
 <li>
 Deputise for the Digital Customer Service Manager where required in meetings with both internal and external stakeholders.
 </li>
 <li>
 To work with the Quality Assurance Team to ensure that key considerations are being accounted for by either operation or QA Team.
 </li>
 <li>
 Ensure that the relevant surveys are distributed to delegates to ensure that all feedback is captured; so that root cause analysis can be carried out and changes are made to Performance Academy where relevant.
 </li>
 <li>
 Support on improvement projects on behalf of the Digital Customer Service Manager and the wider Digital Team ensuring operational impact is proactively identified, and any change is embedded and sustained to prevent issues appearing in the future.
 </li>
 <li>
 Internal and External Relationships
 </li>
 <li>
 Cultivate and maintain key stakeholders e.g. Planning, People Team, outsourced providers.
 </li>
 <li>
 Deal with escalated internal and external customer queries and complaints; this may include, Customer, Broker or Corporate Client etc.
 </li>
 <li>
 Support all colleagues in the delivery of excellent customer, colleague, and supplier experiences.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 The role holder is expected to have the following experience and qualification/s
 
 
 <ul>
 <li>
 Experience of self planning and time management.
 </li>
 <li>
 Ability to work with complexity and wide range functions.
 </li>
 <li>
 Ability to tailor your approach to each customer through effective conversation and listening skills.
 </li>
 <li>
 Excellent communication skills, with the ability to deliver key messages in a concise and engaging way.
 </li>
 <li>
 PC literate with good knowledge of Windows based packages.
 </li>
 <li>
 Ability to handle queries in multiple channels with knowledge, confidence, maturity and tact.
 </li>
 <li>
 Demonstrates a passion for digital.
 </li>
 <li>
 Flexibility to adapt your way of working within a changing environment.
 </li>
 <li>
 Time management skills and the ability to work quickly and accurately.
 </li>
 <li>
 Ability to work on own initiative and make decisions within the protocols set down with minimum supervision.
 </li>
 <li>
 Good problem solving skills with the ability to present solutions to problems.
 
 
 </li>
 </ul>
 Ability to remain positive and calm and projects a &ldquo;can do&rdquo; attitude within the team/department.
 
 
 <ul>
 <li>
 Strong team player.
 </li>
 <li>
 Ability to work in target driven environment and achieve personal targets on a monthly basis
 </li>
 <li>
 Ability to manage competing priorities.
 </li>
 <li>
 Ability to proactively manage difficult conversations.
 </li>
 <li>
 Demonstratable commercial mindset when managing a business unit.
 </li>
 <li>
 Strong relationship management skills and ability to build and maintain networks of internal and external contacts.
 </li>
 <li>
 A proven track record of influencing senior stakeholders
 </li>
 <li>
 Proven resilience of working in a fast paced and challenging environment.
 </li>
 <li>
 Capacity to demonstrate and actively develop team resilience, adaptability and a desire to succeed in a highly regulated and ever-changing environment.
 </li>
 <li>
 Able to act on own initiative and make important decisions within agreed parameters and day to day decisions without referral.
 
 
 </li>
 </ul>
 
 Why Bupa?
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by one purpose:
 
 helping people live longer, healthier, happier lives and making a better world.
 
 
 
 We make health happen by being
 
 brave, caring, and responsible
 
 in everything we do.
 
 
 At Bupa, we encourage you to
 
 &ldquo;Be you at Bupa.&rdquo;
 
 We champion diversity and believe our teams should reflect the communities and customers we serve. We strongly welcome applicants from a wide range of backgrounds and experiences.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Delivery and Operations
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Service Team Manager

Nahla Farid

A leading company in the field of Wood flooring , Stairs ,Pergolas. With over 45 years of experience, we have a diverse portfolio of Residential and Commercial projects across Egypt. Our core values include trustworthiness, uniqueness, and customer satisfaction.Role DescriptionThis is a full-time on-site position based in Giza for a Showroom Manager specializing in wood flooring. The Showroom Manager will oversee daily operations, manage a team, and ensure that the showroom meets its sales and customer service objectives. The role includes supervising merchandise displays, training teams, building strong customer relationships, ensuring customer satisfaction, and achieving sales targets. The manager will maintain the standard and aesthetics of the showroom, while fostering an environment of high-quality customer experience and service excellence.Qualifications<ul><li>Strong expertise in Customer Service, Customer Satisfaction, and fostering a positive Customer Experience</li><li>Proven skills in Sales and achieving sales targets efficiently</li><li>Experience managing Showrooms, including display management and team oversight</li><li>Leadership, organizational, and team management abilities</li><li>Effective communication and interpersonal skills to build and maintain customer relationships</li><li>Experience within the wood flooring, wood industry, or furniture industry</li><li>Bachelor's degree in Business Administration, Marketing, or a related field is preferred</li></ul>Job Type: Full-timePay: From E&pound;25,000.00 per monthApplication Question(s):<ul><li>What is your current notice period?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Showroom Manager ( Wood/ furniture industry)

Nestlé

<div>CRC Cluster Manager
POSITION SNAPSHOT
Location: Cairo, Egypt 
Company: Nestl&eacute; Egypt 
Full-time
POSITION SUMMARY
The role is responsible for leading the Customer Relationship Center (CRC) and driving its overall performance as a key consumer-facing channel. This includes ensuring exceptional sales, service, and technical support delivery in alignment with the company&rsquo;s Consumer Experience strategy. The position will define and implement the market CRC strategy, fostering a strong culture of continuous improvement while ensuring efficient, agile, and customer‑centric operations both internally and with the outsourced partner.
A DAY IN THE LIFE &hellip;<ul><li>
Maintain a deep understanding of customer needs and expectations, and promote a customer‑centric mindset across the organization.</li><li>
Define the CRC strategy in alignment with the global framework, market priorities, budget, and available resources, ensuring strong internal visibility and alignment.</li><li>
Lead customer service topics within CCS and ensure the right level of focus and execution.</li><li>
Translate strategic objectives into operational programs and projects for the CRC team.</li><li>
Ensure adherence to the CRC strategy by leveraging expert team members for local initiatives and participation in international projects requiring operational expertise.</li><li>
Support the Direct Manager in making optimal operational and investment decisions.</li><li>
Manage budgets in line with the Operational Plan and ensure compliance with corporate audit standards.</li><li>
Ensure an accurate Dynamic Forecast in collaboration with Finance, with proper follow‑up on budget actions.</li><li>
Conduct regular market benchmarking of customer service practices against internal Nespresso CRCs and leading external CRCs.</li><li>
Actively contribute to the Global CRC community, sharing best practices and building strong cross‑market relationships.</li><li>
Promote effective communication and alignment with all Nespresso channels (Trade, B2B, e‑Commerce, Boutiques, Marketing, CRM, Supply Chain, Finance, HR) to enable a seamless customer experience and strong commercial focus.</li><li>
Ensure outsourcing partners operate in alignment with Nespresso brand guidelines, remain cost‑efficient, and comply with Nestl&eacute; regulations; identify risks and implement corrective measures when needed.</li><li>
Collaborate with Procurement on establishing and managing Service Level Agreements with third‑party providers.</li><li>
Uphold and promote the Nespresso culture across internal teams and external partners.</li><li>
Facilitate effective knowledge management to support omni‑channel customer interactions.</li><li>
Apply Nespresso HR and people management principles consistently across the team.</li><li>
Conduct performance appraisals and development plans, empowering team members to lead their own growth.</li><li>
Identify and develop talent through training, job enrichment, and networking opportunities.</li><li>
Recognize and reward collaboration and knowledge sharing to maintain team engagement.</li><li>
Participate in recruitment activities, conducting interviews and validating new hires with HR.</li><li>
Address performance or behavioral issues promptly and fairly in alignment with the Nestl&eacute; Leadership Framework.</li><li>
Ensure a strong team development and succession plan is in place.</li></ul> 
What will make you successful&hellip;<ul><li>
University degree or equivalent in Commercial or Business studies.</li><li>
Certifications in CRC Business Management and/or Customer Experience Standards.</li><li>
Minimum of 6+ years of Workforce Management experience in a medium to large, multi-site call center environment (required for senior positions).</li><li>
Experience in Customer Service and Sales within B2C and/or B2B environments (e.g., customer focus, products, services, contracts, payment terms, delivery).</li><li>
Experience in a comparable role within a customer‑focused or service‑oriented environment.</li><li>
Experience in leading, managing, and developing individuals and teams.</li><li>
Project management experience.</li><li>
Experience in implementing and/or selecting CRC tools, including telephony systems, workforce management platforms, and quality‑coaching tools.</li></ul></div>

Cluster Manager

Waffarha

<div>
 
 Job Summary
 
 
 
 The Call Center Manager is responsible for overseeing daily call center operations, ensuring high levels of customer satisfaction, team performance, and service quality. This role manages staff, optimizes processes, monitors KPIs, and works closely with other departments to meet business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and supervise daily call center operations (inbound/outbound).
 </li>
 <li>
 Lead, coach, and develop team leaders and call center agents.
 </li>
 <li>
 Set performance goals and monitor KPIs such as AHT, SLA, CSAT, QA scores, and attendance.
 </li>
 <li>
 Ensure excellent customer service standards and handle escalated customer complaints.
 </li>
 <li>
 Prepare schedules, shifts, and workforce planning to meet service levels.
 </li>
 <li>
 Conduct regular performance reviews and provide constructive feedback.
 </li>
 <li>
 Identify training needs and coordinate onboarding and ongoing training programs.
 </li>
 <li>
 Develop and improve call center policies, procedures, and workflows.
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports for management.
 </li>
 <li>
 Ensure compliance with company policies, data privacy, and quality standards.
 </li>
 <li>
 Collaborate with HR, IT, and Operations to improve systems and processes.
 </li>
 <li>
 Manage call center tools, CRM systems, and telephony platforms.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).
 </li>
 <li>
 3&ndash;5 years of experience in call center operations, with at least 2 years in a managerial role.
 </li>
 <li>
 Strong leadership and people-management skills.
 </li>
 <li>
 Experience working with KPIs, dashboards, and performance reporting.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Strong analytical and decision-making abilities.
 </li>
 <li>
 Proficiency in CRM systems and call center software.
 </li>
 <li>
 Fluent in English (additional languages are a plus).
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Team leadership &amp; coaching
 </li>
 <li>
 Customer experience management
 </li>
 <li>
 Performance analysis &amp; reporting
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Process improvement
 </li>
 <li>
 Time &amp; workforce management
 </li>
 </ul>
</div>

Call Center Manager

Bupa

<div>Job Description:<h2 class="jobSectionHeader">
Service Team Manager</h2>
Location: Cairo, Egypt 
Job Type: Full‑time
<h2 class="jobSectionHeader">Purpose of the Role</h2>
The purpose of the Admin Hub Team Leader role is to lead and engage a team of Admin Hub Executives to ensure the delivery of agreed customer experience standards, service/productivity metrics, adherence to quality targets and the monitoring of team compliance to company, industry, and regulatory standards.
They drive operational performance and effectiveness within Operations and ensure the optimisation of capacity and capability, where necessary, dealing with emerging business issues in a timely and effective way. To achieve this, they work closely with other teams/functions to identify and help facilitate continuous improvement of, data metrics, customer experience and end to end processes. They are also responsible for improving and sustaining employee engagement within their team.
The role holder supports the CSM to facilitate the creation of an environment where customer experience is aligned with regulatory compliance and evidenced by good customer outcomes.
What You'll Do
Leadership and People Performance<ul><li>
Lead, motivate and develop a team of Admin Hub Executives through reviewing performance analysis, observations, and 1-to-1 activity.</li><li>
Lead workers remotely as well as onsite primarily at our Cairo site.</li><li>
Outwardly demonstrate the Bupa Code, role modelling behaviours across the business.</li><li>
Provide day-to-day leadership, ensuring that your team are focussed on achieving targets set.</li><li>
Where individual improvements are needed ensure that effective development plans are in place.</li><li>
Work within defined Bupa performance management framework where Specialist improvements are not seen as agreed.</li></ul><ul><li>
Understand and act upon trends in people metrics including engagement surveys, ensuring that appropriate actions are put in place to address deficiencies.</li><li>
Perform regular 1-to-1 sessions to support individual's personal development and ensure that clarity if provided on performance expectations.</li><li>
Work closely with the CSM to maintain a culture of customer focus and high performance</li></ul><ul><li>
Take analytical data and be able to understand the key behavioural changes required to drive improvements, focusing on the &lsquo;how' in order to drive the &lsquo;what'.</li><li>
Turn analytical data into actionable insight and goals to drive behavioural improvements that will aide specialist performance.</li><li>
Monitor, report on and articulate performance improvement measures based on personalised improvement plans.</li><li>
Research and review new emerging Leadership theories and practices, bringing in ideas from outside of the organisation and sharing best practice amongst the team.</li><li>
Lead customer experience benchmarking exercises to align customer experience expectations with the team.</li><li>
Proactively prioritise and manage own allocated workload; taking full ownership of each review and delegate until and outcome and competence is reached.</li><li>
Develop, maintain and engage productive working relationships with all stakeholders.</li><li>
Lead the team inline with Bupa Policy guidelines, Absence management etc.</li><li>
Deliver agreed team plan within defined service KPIs.</li><li>
Conduct recruitment activity needed to ensure resource levels within the team maintained at acceptable levels.</li><li>
Compliance and Performance Metrics</li><li>
Maintain knowledge and awareness of compliance requirements and take personal responsibility for adherence to regulatory and compliance control mechanisms that are in place.</li><li>
Proactively consider and build short, medium and long term plans by working collaboratively with Digital Customer Service Manager and support teams.</li><li>
Maintain a robust control environment to ensure both FCA and CQC regulatory compliance, ensuring business decisions are assessed to ensure good customer and regulatory outcomes within delegated authorities, risk appetite and are compliant with applicable laws and regulations.</li><li>
Own the management of risk, incidents and compliance protocols for their team.</li><li>
Customer Experience / Business Improvement</li><li>
Work in collaboration with Planning functions in arranging all activity time that best suits both individual and business needs.</li><li>
Ensure that Specialist knowledge of new emerging process and propositions is kept up to date through regular communication channels such as but not limited to operational huddles and change briefs.</li><li>
Create summary reports on team performance towards customer experience, highlighting key focus areas and seeking support to unblock any challenges.</li><li>
Support the local customer journey through NPS/CSAT analysis and generate improvements to those metrics where needed.</li><li>
Analyse operational data , such as but not limited to; contact disposition, repeat contact, quality performance, platform usage and contact arrival patterns/volumes.</li><li>
Work in collaboration with Training function to provide feedback on induction success and ensure that the induction material meets the needs to the operation.
</li><li>Ensure that knowledge of new emerging processes, technologies and proposition introduced by Bupa is of a high standard to support the team.
</li><li>To organise and conduct team huddles and review meetings to address any current trends or observations and provide new colleagues a platform to share learn from the day/calls.</li><li>
Keep your appreciation and understanding of the challenges face by the front line up to Spend a defined percentage of your operational time conducting yourself within the role that you are assessing.</li><li>
Deputise for the Digital Customer Service Manager where required in meetings with both internal and external stakeholders.</li><li>
To work with the Quality Assurance Team to ensure that key considerations are being accounted for by either operation or QA Team.</li><li>
Ensure that the relevant surveys are distributed to delegates to ensure that all feedback is captured; so that root cause analysis can be carried out and changes are made to Performance Academy where relevant.</li><li>
Support on improvement projects on behalf of the Digital Customer Service Manager and the wider Digital Team ensuring operational impact is proactively identified, and any change is embedded and sustained to prevent issues appearing in the future.</li><li>
Internal and External Relationships
</li><li>Cultivate and maintain key stakeholders e.g. Planning, People Team, outsourced providers.</li><li>
Deal with escalated internal and external customer queries and complaints; this may include, Customer, Broker or Corporate Client etc.</li><li>
Support all colleagues in the delivery of excellent customer, colleague, and supplier experiences.</li></ul>
<h2 class="jobSectionHeader">What You'll Bring</h2>
The role holder is expected to have the following experience and qualification/s
<ul><li>Experience of self planning and time management.</li><li>
Ability to work with complexity and wide range functions.</li><li>
Ability to tailor your approach to each customer through effective conversation and listening skills.</li><li>
Excellent communication skills, with the ability to deliver key messages in a concise and engaging way.</li><li>
PC literate with good knowledge of Windows based packages.</li><li>
Ability to handle queries in multiple channels with knowledge, confidence, maturity and tact.</li><li>
Demonstrates a passion for digital.</li><li>
Flexibility to adapt your way of working within a changing environment.</li><li>
Time management skills and the ability to work quickly and accurately.</li><li>
Ability to work on own initiative and make decisions within the protocols set down with minimum supervision.</li><li>
Good problem solving skills with the ability to present solutions to problems.</li></ul>
Ability to remain positive and calm and projects a &rdquo;can do&rdquo; attitude within the team/department.<ul><li>
Strong team player.</li><li>
Ability to work in target driven environment and achieve personal targets on a monthly basis</li><li>
Ability to manage competing priorities.</li><li>
Ability to proactively manage difficult conversations.</li><li>
Demonstratable commercial mindset when managing a business unit.</li><li>
Strong relationship management skills and ability to build and maintain networks of internal and external contacts.</li><li>
A proven track record of influencing senior stakeholders</li><li>
Proven resilience of working in a fast paced and challenging environment.</li><li>
Capacity to demonstrate and actively develop team resilience, adaptability and a desire to succeed in a highly regulated and ever-changing environment.</li><li>
Able to act on own initiative and make important decisions within agreed parameters and day to day decisions without referral.</li></ul>
<h2 class="jobSectionHeader">Why Bupa?</h2>
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by one purpose: helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring, and responsible in everything we do.
At Bupa, we encourage you to &rdquo;Be you at Bupa.&rdquo; We champion diversity and believe our teams should reflect the communities and customers we serve. We strongly welcome applicants from a wide range of backgrounds and experiences.
Time Type:
Full time
Job Area:
Delivery and Operations
Locations:
Egypt - Cairo</div>
 
Additional leave, Referral programme, Health &amp; wellbeing programme, Free flu jabs, Private medical insurance, Cycle to work scheme, Private dental insurance, Company pension, Employee mentoring programme, Paid volunteer time, Gym membership, Financial planning services

Explore 1546+ Customer service manager in Egypt this March. Find roles across top companies and apply now to boost your career.

1546 customer service manager jobs In Egypt

Customer Service Manager

Customer Service Manager

Service Team Manager

Showroom Manager ( Wood/ furniture industry)

Cluster Manager

Call Center Manager

Service Team Manager