customer service representative Jobs in Egypt

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customer account specialist Jobs in Egypt

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customer service consultant

customer service manager

Options outsourcing

<p><b>Job Title: Customer Service Manager</b></p><p>Company: Options Outsourcing</p><p>Location: Mohandessin, Cairo, Egypt</p><p>Job Type: Full-time</p><p>Net Salary: EGP 28,000 / month</p><p>---</p><p><b>Job Description:</b></p><p>Options Outsourcing is looking for an experienced Customer Service Manager to join our team.</p><p>The ideal candidate will have excellent communication skills, leadership abilities, and a proven track record in managing customer service teams within the consolidation or debt relief industry.</p><p><b>Responsibilities:</b></p><p>- Manage and support the customer service team to achieve performance goals.</p><p>- Ensure high-quality service delivery and customer satisfaction.</p><p>- Handle escalated customer issues and resolve them efficiently.</p><p>- Monitor KPIs and prepare performance reports.</p><p>- Provide coaching and feedback to team members.</p><p><b>Requirements:</b></p><p>- 3&ndash;4 years of experience as a Customer Service Manager.</p><p>- English level B2+/C1 &ndash; strong verbal and written communication skills.</p><p>- Experience in Consolidation or Debt Relief is preferred.</p><p>- Excellent problem-solving and organizational skills.</p><p>- Able to work under pressure and meet deadlines.</p><p><b>Work Conditions:</b></p><p>- Night Shifts: 4 PM &ndash; 1 AM &amp; 6 PM to 3 AM</p><p>- Days Off: Thursday &amp; Friday</p><p>- Start Date: ASAP</p><p>- Transportation is provided for females after shifts.</p><p>Job Type: Full-time</p><p>Pay: E&pound;28,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you 100% okay with working from site in Mohandessin, Giza?</li></ul><p>Experience:</p><ul><li>Customer Service Management: 3 years (Required)</li></ul><p>Language:</p><ul><li>English Fluently (B2+/C1 Level) (Required)</li></ul>

Customer Service Manager

<p><b>Position Overview:</b></p><p>The <b>Customer Service Manager</b> will oversee daily operations of our call center, manage a team of customer service representatives, and implement strategies to improve customer satisfaction, efficiency, and performance. The ideal candidate is a strong communicator, analytical thinker, and inspirational leader with experience in fast-paced customer service environments.</p><p><b>Key Responsibilities :</b></p><ul><li>Lead, coach, and develop a team of customer service representatives to meet and exceed KPIs and service standards.</li><li>Monitor daily operations and call center metrics to identify opportunities for improvement.</li><li>Handle escalated customer inquiries with professionalism and efficiency.</li><li>Collaborate with other departments to streamline communication and enhance customer experience.</li><li>Conduct performance reviews, provide ongoing feedback, and support career development.</li><li>Develop and implement training programs and operational procedures.</li><li>Prepare and present reports on service performance, trends, and team productivity.</li></ul><p>Job Type: Full-time</p><p>Pay: From E&pound;28,000.00 per month</p>

Customer service manager

On Hire

A leading company in the Financial Services industry is seeking a Customer Service Manager to oversee their customer service department and ensure their customers receive exceptional service. The ideal candidate will have a strong background in customer service, a passion for helping others, and the ability to lead a team effectively.
<br><br>
<b>Key Responsibilities::</b><br>
<ul>
<li>Develop and implement customer service policies and procedures to enhance service delivery.</li>
<li>Manage and train customer service representatives, providing guidance and support to solve complex issues.</li>
<li>Monitor the customer service team’s performance through KPIs and metrics.</li>
<li>Provide feedback and coaching to team members to support their professional growth.</li>
<li>Handle escalated customer complaints and ensure timely and effective resolution.</li>
<li>Collaborate with other departments to address customer needs and improve overall service quality.</li>
<li>Stay current on industry trends and competitive landscape to enhance service practices.</li>
</ul>
<b>Requirements:</b><br>
<b>Qualifications:</b><br>
<ul>
<li>Bachelor's degree in Business Administration, Communications, or a related field.</li>
<li>Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.</li>
<li>Proven leadership skills and ability to manage and motivate a team.</li>
<li>Exceptional communication and interpersonal skills.</li>
<li>Strong analytical and problem-solving capabilities.</li>
<li>Proficiency in customer service software and CRM systems.</li>
<li>Ability to work in a fast-paced environment and handle multiple priorities.</li>
</ul>
<b>Benefits:</b><br>
Attractive Package

Nexfit

<p>About the job</p><p>We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.</p><p>An excellent call center manager must be an organized, reliable and results-driven professional.</p><p>They must have a practical mind to solve problems on the spot partnered with an ability to see the &ldquo;big picture&rdquo; and make improvements.</p><p>As a call center manager, you must also have excellent customer service and communication skills.</p><p>The goal is to do everything possible to attain goals and achieve great results for our company.</p><ul><li>Develop objectives for the call center&rsquo;s day-to-day activities.</li><li>Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)</li><li>Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)</li><li>Assume responsibility of budgeting and tracking expenses</li><li>Coach and provide training to personnel to maintain high customer service standards.</li><li>Monitor and improve ordering, telephone handling and other procedures.</li><li>Evaluate performance with key metrics (accuracy, call-waiting time etc.)</li><li>Prepare reports for different departments or upper management.</li></ul><p>Requirements</p><ul><li><b>Proven experience as call center manager or similar position</b></li><li><b>Experience in customer service / call center is a must.</b></li><li>Knowledge of performance evaluation and customer service metrics</li><li>Solid understanding of reporting and budgeting procedures</li><li>Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)</li><li>Proficient in MS Office and call center equipment/software programs</li><li>Outstanding communication and interpersonal skills</li><li>Excellent organizational and leadership skills with a problem-solving ability</li><li>Positive and patient</li><li>Bachelor's degree or equivalent; Higher degree in a relevant discipline will be appreciated.</li><li><b>Alexandria resident.</b></li><li><b>English proficiency is a must.</b></li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: E&pound;15.00 - E&pound;20.00 per month</p><p>Experience:</p><ul><li>Call center management: 1 year (Required)</li></ul>

Customer service sales manager

Kuehne+Nagel

<div><div><p>The National Sea Logistics Customer Care Manager is responsible for managing and continuously optimizing the Customer Care &amp; Sea Logistics Field sales organization and providing customer excellence across a national scope. He/She drives/supports the Customer Care teams (including Sea Logistics field sales), shares knowledge, best practices, and drives national initiatives to deliver service excellence and (including the usage of Sea Logistics products/tools) and business development.</p><div><div><div><div>
&lrm;</div>
</div></div><div></div><div><div><div><b>How you create impact</b></div>
</div><div><ul><li>Drive Strategy: Own and implement the Customer Care strategy, aligning with business goals and customer expectations.</li><li>
Collaborate Cross-Functionally: Ensure strong cooperation between Customer Care and Operational Care teams for optimal service delivery.</li><li>
Enhance Customer Experience: Launch and lead national initiatives aimed at improving customer satisfaction and retention.</li><li>
Champion Knowledge Sharing: Facilitate effective communication and knowledge exchange across teams and functions.</li><li>
Optimize Processes: Continuously improve processes and controls to ensure consistent, customer-centric service.</li><li>
Ensure Quality &amp; Compliance: Maintain high data quality standards in line with business processes and systems (BP and CoreLOG).</li><li>
Resolve Challenges: Take ownership of unresolved customer complaints and ensure timely, effective resolution.</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>Proven Leadership: Minimum 5 years of experience managing customer service or logistics teams, with a strong track record of people development.</li><li>
Customer-Centric Mindset: Deep commitment to delivering outstanding customer experiences and building lasting relationships.</li><li>
Strategic Thinker: Ability to develop and execute customer care and business development strategies.</li><li>
Collaborative Communicator: Skilled in cross-functional collaboration and stakeholder engagement.</li><li>
Process Improvement Champion: Experience in driving continuous improvement initiatives and optimizing workflows.</li><li>
Market Knowledge: Strong understanding of Sea Logistics operations and market dynamics.</li><li>
Problem Solver: Proactive in handling customer issues and turning challenges into opportunities.</li><li>
Tech-Savvy: Comfortable working with logistics tools and systems, ensuring data quality and operational efficiency.</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><ul><li>At Kuehne + Nagel, you&rsquo;ll be part of a global leader in logistics, working with passionate professionals who are committed to innovation and excellence. We offer a collaborative environment, growth opportunities, and the chance to make a real impact in the logistics industry.</li></ul></div></div></div><div><p>
Are you passionate about logistics and customer care? Join our dynamic team at Kuehne+Nagel as a National Sea Logistics Customer Care Manager and be part of a global leader in logistics and supply chain management.</p></div><div><p>
Elevate your career with us and make a significant impact in the world of air logistics!</p></div></div></div><div></div>

National Sea Logistics Customer Care Manager

First Abu Dhabi Bank Misr (FABMISR)

<div>
 <p>
  <strong>
   <u>
    Job Purpose:
   </u>
  </strong>
 </p>
 <p>
  Deliver services to customers in professional and skillful order using the most up-to-date selling techniques to maintain customer loyalty, promote and sell bank products and services to achieve utmost customer satisfaction as well as branch business plan.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Responsibilities:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Cater all customer walk-ins requests and provide required services.
  </li>
  <li>
   Handle customer complaints and propose solutions to ensure customer satisfaction.
  </li>
  <li>
   Handle branches operations related to customer service area.
  </li>
  <li>
   Replace Senior Personal Banker in access rights/custodies under supervision of the Customer Service Manager
  </li>
  <li>
   Keep updated and learn in depth about product features as well as competition.
  </li>
  <li>
   Stick to the weekly sales standards of performance in terms of number of visits and tele-calling.
  </li>
  <li>
   Develop customer&rsquo;s relationship through responding to customer needs in a timely manner. Introduce, explain, and sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.
  </li>
  <li>
   Undertake outside visits to new customers and save existing ones in coordination with the branch management.
  </li>
  <li>
   Prepare all documents and ensure completeness of files to be ready for approval.
  </li>
  <li>
   Ensure regular coordination between the branch and Head Office divisions to ensure providing superior services that meet customer needs and pay best efforts to achieve customer loyalty.
  </li>
  <li>
   Achieve set target according to business plan.
  </li>
  <li>
   Achieve volume and revenue goals via the combination of customer acquisition and relationship deepening.
  </li>
  <li>
   Perform other related duties as requested by the Branch Manager.
  </li>
  <li>
   Holds and maintain any assigned custody according to the designation sheet as a main holder or substitute.
  </li>
  <li>
   Assigned with trade finance operations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Minimum Qualification:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Education: Bachelor's degree in business or related field.
  </li>
  <li>
   1-2 years of experience.
  </li>
  <li>
   Languages (Arabic, &amp; English).
  </li>
  <li>
   Communication skills.
  </li>
 </ul>
</div>


Personal Banker (West Cairo)

<div>
 <p>
  <strong>
   <u>
    Job Purpose:
   </u>
  </strong>
 </p>
 <p>
  Deliver services to customers in professional and skillful order using the most up-to-date selling techniques to maintain customer loyalty, promote and sell bank products and services to achieve utmost customer satisfaction as well as branch business plan.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Responsibilities:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Cater all customer walk-ins requests and provide required services.
  </li>
  <li>
   Handle customer complaints and propose solutions to ensure customer satisfaction.
  </li>
  <li>
   Handle branches operations related to customer service area.
  </li>
  <li>
   Replace Senior Personal Banker in access rights/custodies under supervision of the Customer Service Manager
  </li>
  <li>
   Keep updated and learn in depth about product features as well as competition.
  </li>
  <li>
   Stick to the weekly sales standards of performance in terms of number of visits and tele-calling.
  </li>
  <li>
   Develop customer&rsquo;s relationship through responding to customer needs in a timely manner. Introduce, explain, and sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.
  </li>
  <li>
   Undertake outside visits to new customers and save existing ones in coordination with the branch management.
  </li>
  <li>
   Prepare all documents and ensure completeness of files to be ready for approval.
  </li>
  <li>
   Ensure regular coordination between the branch and Head Office divisions to ensure providing superior services that meet customer needs and pay best efforts to achieve customer loyalty.
  </li>
  <li>
   Achieve set target according to business plan.
  </li>
  <li>
   Achieve volume and revenue goals via the combination of customer acquisition and relationship deepening.
  </li>
  <li>
   Perform other related duties as requested by the Branch Manager.
  </li>
  <li>
   Holds and maintain any assigned custody according to the designation sheet as a main holder or substitute.
  </li>
  <li>
   Assigned with trade finance operations.
  </li>
 </ul>
</div>


Personal Banker (Sharm El-Sheikh)

Explore 2324+ Customer service manager in Egypt this November. Find roles across top companies and apply now to boost your career.

2324 customer service manager jobs IN Egypt

Customer Service Manager

Customer service manager

Customer Service Manager

Customer service sales manager

National Sea Logistics Customer Care Manager

Personal Banker (West Cairo)

Personal Banker (Sharm El-Sheikh)