customer service representative Jobs in Egypt

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commercial operations specialist Jobs in Egypt

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customer service specialist

Manpower Egypt

<div>
 
 
 We&rsquo;re Hiring &ndash; Customer Support Specialist (Voice-Based)
 
 
 
 
 
 
 Location: Cairo
 
 
 
 
 
 For a very well-known multinational company, a full-time role for a Customer Service Representative, located in Cairo, Egypt is needed. The role involves providing outstanding customer support, ensuring customer satisfaction, and enhancing the overall customer experience on a daily basis.
 
 
 
 
 
 
 Your Responsibilities Will Include:
 
 
 
 
 
 <ul>
 <li>
 Managing inbound and outbound customer calls in a professional manner.
 </li>
 <li>
 Assisting customers with inquiries, requests, and concerns efficiently.
 </li>
 <li>
 Identifying issues and delivering effective solutions to meet customer needs.
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For
 
 :
 
 
 
 
 <ul>
 <li>
 
 Excellent English level (C1)
 
 </li>
 <li>
 
 Bachelor&rsquo;s Degree
 
 in any field
 </li>
 <li>
 Customer Service Representatives and Customer Support skills
 </li>
 <li>
 Flexibility with
 
 rotational shifts
 
 </li>
 <li>
 Minimum 1 year of experience
 </li>
 <li>
 Familiarity with Salesforce or similar CRM tools is preferred
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Attractive package
 </li>
 <li>
 Fully paid training
 </li>
 <li>
 Transportation
 </li>
 <li>
 No overnight shift
 </li>
 <li>
 Professional and collaborative setting that fosters continuous learning and development
 </li>
 </ul>
 
 
</div>

Customer Service Specialist

Qureos

Job Overview : We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring a smooth customer journey, and handling all communication and support-related tasks with efficiency and professionalism. Key Responsibilities : • Conduct daily confirmation calls for new orders to ensure accuracy and completeness. • Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback. • Handle VIP customers with priority, professionalism, and personalized service. • Receive and manage customer complaints and inquiries across all communication channels. • Resolve customer issues promptly and coordinate with internal teams when required. • Track and update the status of customer cases until full resolution is achieved. • Prepare daily and weekly reports on customer feedback, complaints, and recurring issues. • Maintain accurate records of customer interactions, cases, and resolutions. • Provide insights and suggestions to improve customer experience and retention. • Collaborate with sales, operations, and logistics teams to ensure smooth order fulfillment. • Ensure a high level of customer satisfaction through clear communication and proactive support. Requirements : • Previous experience in customer service or call center roles is preferred. • Strong communication and problem-solving skills. • Ability to handle difficult situations and customers professionally. • Excellent organizational skills and attention to detail. • Ability to prepare structured reports and maintain accurate records. • Comfortable using CRM systems, spreadsheets, and communication tools. • Professional tone, positive attitude, and customer-focused mindset. • Ability to work under pressure and manage multiple cases simultaneously

wego

<div>About the job
We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office. If you have worked in a similar role for more than a year and you are interested in working in the travel industry this could be the perfect role for you!
Responsibilities:<ul><li>
Dealing directly with customers either through phone, live chat or email.</li><li>
Respond promptly to customer inquiries.</li><li>
Educating clients, explaining procedures, answering questions and providing knowledgeable answers.</li><li>
Determines availability and comparing prices.</li><li>
Maintains and improves quality results by adhering to standards and guidelines.</li><li>
Establishing policies by accessing and verifying client information.</li><li>
Maintains contact center environment and database.</li><li>
Follow up on clients where necessary.</li><li>
Following communication &ldquo;scripts&rdquo; when handling different topics.</li><li>
Identifying clients&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives.</li><li>
Obtain and evaluate all relevant information to handle travel requests efficiently.</li><li>
Increase the customer satisfaction and enhance the customer experience.</li><li>
Handle and resolve customer complaints.</li><li>
Meeting required targets.</li><li>
Any other duties related to the job</li></ul>
Requirements:<ul><li>
Fluency in English at a B2 level.</li><li>
No previous work experience welcomed!</li><li>
Awareness and experience in the travel industry.</li><li>
Only graduates will be considered for the position.</li><li>
Strong communication skills are a must-have for this role.</li><li>
Military service completion or exemption is necessary.</li><li>
The candidate should be flexible with rotational shifts and days off.</li><li>
Must be flexible with night and overnight shifts.</li><li>
The job requires working in an onsite setting.</li></ul>
You also have:
UG : Any Graduate in Any Specialization; IATA certification would be an added advantage
What you get?
At Wego, we pride ourselves on having created an open, flat and collaborative environment where ideas are heard and talent is nurtured. As a team member in Wego, you&rsquo;ll have the opportunity to improve the lives of millions of users who use our travel app every day. You&rsquo;ll work in cross-functional teams with a diverse group of individuals from 7 different countries, across 7 offices and time zones.
Our flat structure means that budding fresh graduates work inclusively alongside seasoned industry veterans, combining fresh and audacious ideas with tried and tested methods, to solve complex challenges in the world of travel technology.
You&rsquo;ll be surrounded by many fun and friendly individuals who will help you grow both professionally and personally.
Most importantly, you&rsquo;ll be able to join us on our exciting mission to build the best travel technology company in the world.
What more do you get?<ul><li>
Medical insurance coverage</li><li>
Well stocked pantry</li><li>
Regular social events like team lunches, office parties and Fun Friday</li></ul>
You think you know someone who would be a superstar on this role? Go ahead and share the link!</div>

Concentrix

<div>
 
 Hello everyone, Ramadan Kareem
 
 
 We&rsquo;re currently hiring English Speakers (B2).
 
 
 
 
 
 ✨ What We Offer:
 
 
 💰 Competitive Salary: up to 21000 EGP Gross
 
 
 🌙 Night Allowance: Up to 1,200 EGP
 
 
 📍 Prime Location: Park St., smart village, Alexandria and New cairo
 
 
 ⏰ Rotational Shifts (24/7)
 
 
 🚌 Meals (in Ramadan) &amp; Transportation Provided
 
 
 Don&rsquo;t miss the opportunity to join a dynamic and fast-growing team!
 
 
 
</div>

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at Fifth settlement, New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: Fifth settlement, New Cairo, Egypt
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

Future Group

<div>Company Description 
We are hiring a Customer Service Specialist on behalf of one of our clients in Obour City. Our client is a leading provider of innovative packaging solutions, known for high-quality products and a strong commitment to customer satisfaction. As they continue to grow, they&rsquo;re looking for a customer-focused professional to join their expanding team. 
Job Description 
Key Responsibilities:<ul><li>
Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.</li><li>
Assist customers with order placement and follow up on production and delivery schedules.</li><li>
Greet clients and visitors professionally, maintaining a positive and welcoming company image.</li><li>
Maintain and update the client database, ensuring accurate hard copy and electronic records.</li><li>
Build and maintain sustainable relationships with clients through clear, effective, and professional communication.</li><li>
Provide detailed product information and resolve customer inquiries efficiently and promptly.</li><li>
Handle customer complaints, coordinate with internal teams, and ensure timely and satisfactory resolutions.</li><li>
Follow up on deliveries, payments, dispatches, QR codes, artwork approvals, and proforma invoices.</li><li>
Ensure compliance with QHSE, Food Safety (FS), and GMP standards at all times.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Business Administration or a relevant field.</li><li>
6 months of proven experience in a customer service or related role.</li><li>
Excellent command of the English language, both written and spoken.</li><li>
Strong communication and interpersonal skills with a customer-focused mindset.</li><li>
Proficiency in MS Office applications.</li><li>
Ability to multitask, prioritize responsibilities, and work efficiently under pressure.</li><li>
Strong problem-solving skills and attention to detail.</li></ul> 
Additional Information 
Job Conditions:<ul><li>
Full-Time Position</li><li>
Sunday to Thursday</li><li>
From 7:30AM - 3:30PM</li></ul></div>

Customer Service Specialist (Packaging Field)

TalentPop App

<div>
 
 Join Our Team as a Bilingual Customer Service Specialist, French/English (Voice and Chat)!
 
 
 
 Provide customer support in multiple languages through voice and chat. Assist a diverse range of customers while ensuring language proficiency.
 
 
 
 Why You'll Love This Role
 
 
 
 You&rsquo;ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Assist Customers: Provide exceptional support via inbound calls, chat, and email.
 </li>
 <li>
 Solve Problems: Troubleshoot issues effectively and find quick resolutions.
 </li>
 <li>
 Understand Needs: Personalize interactions to build strong customer relationships.
 </li>
 <li>
 Collaborate: Work closely with your team to enhance the customer experience.
 </li>
 <li>
 Improve Processes: Offer feedback to refine our service quality.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 1+ year of remote/online experience in customer service or a similar role.
 </li>
 <li>
 Previous experience with bilingual customer support is an advantage.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
 </li>
 <li>
 Calm and solution-focused under pressure.
 </li>
 <li>
 Familiarity with E-Commerce and CRM systems is a plus.
 </li>
 <li>
 Fluent in French and English.
 
 
 </li>
 </ul>
 
 Tech Requirements
 
 
 
 <ul>
 <li>
 Personal PC or laptop with a minimum i5 processor.
 </li>
 <li>
 Stable internet connection with at least 15 Mbps upload and download speeds.
 
 
 </li>
 </ul>
 
 Perks And Benefits
 
 
 
 <ul>
 <li>
 Competitive wage with annual increases.
 </li>
 <li>
 Paid Time Off to recharge.
 </li>
 <li>
 Monthly health stipend available for your well-being..
 </li>
 <li>
 Performance Bonuses for your hard work.
 </li>
 <li>
 Permanent work-from-home setup.
 
 
 </li>
 </ul>
 
 We can&rsquo;t wait to welcome you to our TalentPop App team. Apply today and start making an impact!
 
</div>

French Bilingual Customer Service Specialist

Explore 1674+ Customer service specialist in Egypt this March. Find roles across top companies and apply now to boost your career.

1674 customer service specialist jobs In Egypt

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist (Packaging Field)

French Bilingual Customer Service Specialist