customer service representative Jobs in Egypt

customer service representative

it specialist

customer service associate

customer service executive

call center representative

customer service specialist

WeCopy Consultant- FZCO

AAbout UsWeCopy Fintech is a fast-growing, Canada-based fintech company powering innovative platforms such as WeCopyTrade, WeMasterTrade, and WeGolden. We deliver advanced solutions in social and copy trading, funded trader programs, and digital trading tools.As part of our expansion across the MENA region, we are looking for an experienced Customer Service Executive to join our Cairo team and contribute to delivering exceptional client experiences.Location Onsite &ndash; Zahraa El-Maadi, Cairo, EgyptKey Responsibilities<ul><li>Key Responsibilities</li><li>Handle customer inquiries via HubSpot, email, live chat, and social media channels</li><li>Manage and resolve support tickets efficiently while coordinating with internal teams</li><li>Provide accurate, timely, and professional responses to customer issues</li><li>Maintain high levels of customer satisfaction and service quality</li><li>Develop strong knowledge of company products and services</li><li>Identify recurring issues and contribute to improving customer experience processes</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer service or client support</li><li>Fluency in English and Arabic (written and spoken)</li><li>Strong communication, problem-solving, and interpersonal skills</li><li>Ability to work in rotating shifts (day/evening)</li><li>Ability to handle customer interactions professionally under pressure</li><li>Experience in fintech, trading, or forex is a plus</li><li>Familiarity with MENA customer behavior is an advantage</li></ul>What We Offer<ul><li>Competitive salary and performance-based growth</li><li>Clear career progression opportunities</li><li>Professional onboarding and continuous training</li><li>Supportive and dynamic work environment</li><li>Opportunity to grow within a global fintech organization</li></ul>Pay: E&pound;12,000.00 - E&pound;15,000.00 per monthApplication Question(s):<ul><li>What is your recent salary?</li><li>What is your expected salary?</li><li>Are you comfortable working onsite in Zahraa El-Maadi?</li><li>What is your level of English proficiency?</li></ul>Work Location: In person

Customer Service Specialist

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at 6th of October site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: 6th of October, Giza, Egypt
 
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

United Imaging Healthcare

<div>
 
 
 Customer Service Engineer
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ol>
 <li>
 Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
 </li>
 <li>
 Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
 </li>
 <li>
 Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
 </li>
 <li>
 Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
 </li>
 <li>
 Other tasks assigned by supervisors.
 </li>
 </ol>
 
 
 
 
 
 Qualification Requirements:
 
 
 <ol>
 <li>
 Technical associate&rsquo;s degree or above;
 </li>
 <li>
 Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
 </li>
 <li>
 Have the ability to find and troubleshoot faults in the field;
 </li>
 <li>
 Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
 </li>
 <li>
 A flexible approach to work, travel and unsociable hours;
 </li>
 <li>
 Valid driving license and good driving record.
 </li>
 </ol>
 
 
 
 
 
 Key Competences:
 
 
 <ol>
 <li>
 System installation
 </li>
 <li>
 System configuration and debugging
 </li>
 <li>
 Troubleshooting
 </li>
 <li>
 Replacement of spare parts
 </li>
 <li>
 On-site training
 </li>
 </ol>
</div>

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix.
 
 
 
 
 
 Location: New Cairo, Egypt
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Communicate with customers via phone.
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Fluent in English (B2-C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start Immediately
 </li>
 </ul>
 
 
 
 
 Benefits
 
 
 
 
 <ul>
 <li>
 Attractive salary package.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts)
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Wego.com

<div>
 
 About The Job
 
 
 
 We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office. If you have worked in a similar role for more than a year and you are interested in working in the travel industry this could be the perfect role for you!
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Dealing directly with customers either through phone, live chat or email.
 </li>
 <li>
 Respond promptly to customer inquiries.
 </li>
 <li>
 Educating clients, explaining procedures, answering questions and providing knowledgeable answers.
 </li>
 <li>
 Determines availability and comparing prices.
 </li>
 <li>
 Maintains and improves quality results by adhering to standards and guidelines.
 </li>
 <li>
 Establishing policies by accessing and verifying client information.
 </li>
 <li>
 Maintains contact center environment and database.
 </li>
 <li>
 Follow up on clients where necessary.
 </li>
 <li>
 Following communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Identifying clients&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives.
 </li>
 <li>
 Obtain and evaluate all relevant information to handle travel requests efficiently.
 </li>
 <li>
 Increase the customer satisfaction and enhance the customer experience.
 </li>
 <li>
 Handle and resolve customer complaints.
 </li>
 <li>
 Meeting required targets.
 </li>
 <li>
 Any other duties related to the job
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Fluency in English at a B2 level.
 </li>
 <li>
 No previous work experience welcomed!
 </li>
 <li>
 Awareness and experience in the travel industry.
 </li>
 <li>
 Only graduates will be considered for the position.
 </li>
 <li>
 Strong communication skills are a must-have for this role.
 </li>
 <li>
 Military service completion or exemption is necessary.
 </li>
 <li>
 The candidate should be flexible with rotational shifts and days off.
 </li>
 <li>
 Must be flexible with night and overnight shifts.
 </li>
 <li>
 The job requires working in an onsite setting.
 
 
 </li>
 </ul>
 
 You also have:
 
 
 
 UG : Any Graduate in Any Specialization; IATA certification would be an added advantage
 
 
 
 What you get?
 
 
 
 At Wego, we pride ourselves on having created an open, flat and collaborative environment where ideas are heard and talent is nurtured. As a team member in Wego, you&rsquo;ll have the opportunity to improve the lives of millions of users who use our travel app every day. You&rsquo;ll work in cross-functional teams with a diverse group of individuals from 7 different countries, across 7 offices and time zones.
 
 
 Our flat structure means that budding fresh graduates work inclusively alongside seasoned industry veterans, combining fresh and audacious ideas with tried and tested methods, to solve complex challenges in the world of travel technology.
 
 
 You&rsquo;ll be surrounded by many fun and friendly individuals who will help you grow both professionally and personally.
 
 
 Most importantly, you&rsquo;ll be able to join us on our exciting mission to build the best travel technology company in the world.
 
 
 
 What more do you get?
 
 
 
 <ul>
 <li>
 Medical insurance coverage
 </li>
 <li>
 Well stocked pantry
 </li>
 <li>
 Regular social events like team lunches, office parties and Fun Friday
 
 
 </li>
 </ul>
 You think you know someone who would be a superstar on this role? Go ahead and share the link!
</div>

wego

<div>About the job
We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office. If you have worked in a similar role for more than a year and you are interested in working in the travel industry this could be the perfect role for you!
Responsibilities:<ul><li>
Dealing directly with customers either through phone, live chat or email.</li><li>
Respond promptly to customer inquiries.</li><li>
Educating clients, explaining procedures, answering questions and providing knowledgeable answers.</li><li>
Determines availability and comparing prices.</li><li>
Maintains and improves quality results by adhering to standards and guidelines.</li><li>
Establishing policies by accessing and verifying client information.</li><li>
Maintains contact center environment and database.</li><li>
Follow up on clients where necessary.</li><li>
Following communication &ldquo;scripts&rdquo; when handling different topics.</li><li>
Identifying clients&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives.</li><li>
Obtain and evaluate all relevant information to handle travel requests efficiently.</li><li>
Increase the customer satisfaction and enhance the customer experience.</li><li>
Handle and resolve customer complaints.</li><li>
Meeting required targets.</li><li>
Any other duties related to the job</li></ul>
Requirements:<ul><li>
Fluency in English at a B2 level.</li><li>
No previous work experience welcomed!</li><li>
Awareness and experience in the travel industry.</li><li>
Only graduates will be considered for the position.</li><li>
Strong communication skills are a must-have for this role.</li><li>
Military service completion or exemption is necessary.</li><li>
The candidate should be flexible with rotational shifts and days off.</li><li>
Must be flexible with night and overnight shifts.</li><li>
The job requires working in an onsite setting.</li></ul>
You also have:
UG : Any Graduate in Any Specialization; IATA certification would be an added advantage
What you get?
At Wego, we pride ourselves on having created an open, flat and collaborative environment where ideas are heard and talent is nurtured. As a team member in Wego, you&rsquo;ll have the opportunity to improve the lives of millions of users who use our travel app every day. You&rsquo;ll work in cross-functional teams with a diverse group of individuals from 7 different countries, across 7 offices and time zones.
Our flat structure means that budding fresh graduates work inclusively alongside seasoned industry veterans, combining fresh and audacious ideas with tried and tested methods, to solve complex challenges in the world of travel technology.
You&rsquo;ll be surrounded by many fun and friendly individuals who will help you grow both professionally and personally.
Most importantly, you&rsquo;ll be able to join us on our exciting mission to build the best travel technology company in the world.
What more do you get?<ul><li>
Medical insurance coverage</li><li>
Well stocked pantry</li><li>
Regular social events like team lunches, office parties and Fun Friday</li></ul>
You think you know someone who would be a superstar on this role? Go ahead and share the link!</div>

Sutherland

<div>Company Description 
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.
Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless &quot;as-a-service&quot; model, enabling rapid innovation and supporting sustainable business growth. 
Job Description 
This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Your day-to-day responsibilities will include:<ul><li>
Handling customer interactions with efficiency and empathy.</li><li>
️ Providing tailored solutions to meet customer needs.</li><li>
Ensuring a positive customer experience through effective communication and professional phone etiquette.</li></ul>
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team! 
Qualifications 
We&rsquo;re Hiring Talented People!
 
Fresh Grads &amp; Dropouts are welcome to apply!
 What we&rsquo;re looking for:
✅ Fluency in English is a MUST! (B2/C1 level)
 
✅ Strong skills in Customer Service &amp; Customer Support 
✅ Proven ability to enhance Customer Satisfaction &amp; Customer Experience 
✅ Problem-solving, active listening, &amp; attention to detail 
✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ️ 
✅ Flexibility with night &amp; overnight shifts is essential
 
✅ Proficiency in professional phone etiquette &amp; communication techniques is a plus
If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 
 
 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

English Customer Service Specialist

Explore 1842+ Customer service specialist in Egypt this May. Find roles across top companies and apply now to boost your career.

1842 customer service specialist jobs In Egypt

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

English Customer Service Specialist