customer service representative Jobs in Egypt

customer service representative

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customer success specialist Jobs in Egypt

customer success specialist

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call center specialist

Mashreq

<div>
 
 We are currently hiring an English Call Center Officer to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and providing excellent customer service while ensuring a high level of customer satisfaction.
 
 
 
 
 
 The ideal candidate should have excellent English communication skills, strong problem-solving abilities, and a customer-oriented mindset. Previous experience in customer service or call center roles is a plus.
 
 
 This is a rewarding opportunity for candidates who are passionate about customer service and looking to grow their career in a professional and fast-paced English call center environment.
 
 
 
 
 
 Key responsibilities include handling inbound and outbound calls, responding to customer inquiries, resolving issues, documenting interactions in the system, and ensuring a positive customer experience.
 
 
 Candidates with strong English communication skills, problem-solving abilities, and a customer-focused mindset are encouraged to apply.
 
</div>

Call Center Specialist

Concentrix

<div>
 
 We're looking for a motivated and articulate English Call Center Representative to join our growing team in Egypt! In this role, you'll provide exceptional customer service to our clients across various banking products and services.
 
 
 
 Responsibilities:
 
 
 <ul>
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 Deliver exceptional customer service by phone, addressing inquiries and resolving concerns related to banking products and services.
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 Accurately process customer transactions and requests in a timely and efficient manner.
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 Maintain a positive and professional demeanor while working to de-escalate situations and ensure customer satisfaction.
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 Uphold strict data security and confidentiality protocols.
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 Actively participate in ongoing training and development opportunities.
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 </ul>
 
 
 Requirements:
 
 
 <ul>
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 Egyptian residency is a must.
 
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 B2 level English proficiency (written and spoken) is mandatory.
 
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 Minimum 1 year of experience in a customer service role, preferably within the banking industry.
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 Strong communication, interpersonal, and problem-solving skills.
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 Excellent computer literacy with proficiency in Microsoft Office Suite.
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 Ability to work effectively in a fast-paced and target-driven environment.
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 </ul>
 
 
</div>

Uconnect nigeria limited

Expert Caller (Egypt) &ndash; $300 + Commission (Remote)We are urgently hiring Expert Callers based in Egypt for a specialized international campaign for our client an international research company.Salary$300/month + commissionResponsibilities<ul><li>Call professionals (experts) and invite them to sign up</li><li>Minimum 30 dials per hour</li><li>Achieve 5 expert sign-ups per day</li><li>Share call updates via WhatsApp</li><li>Attend short daily team huddles</li><li>Ensure sign-ups are confirmed</li><li>Calls are audited</li></ul>Requirements<ul><li>Good English communication skills</li><li>Comfortable speaking with professionals</li><li>Stable internet connection</li><li>Able to start immediately</li></ul>Job Type: Full-timeWork Location: Remote

EXPERT CALLERS

Aura Communication

<ul><li>Company Description</li></ul>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services, employing over 800 professionals. The company offers customized solutions in call center operations, inbound and outbound services, and back-office management. Specializing in high-quality customer support, Aura Communication delivers flexible services that include inbound customer care, sales, marketing, and technical support. The company is committed to providing exceptional customer experiences tailored to client needs.<ul><li>Role Description</li></ul>This is a full-time, on-site role located in Masr El gdeda heliopolis for a Talent Acquisition Specialist. The Talent Acquisition Specialist will manage the full lifecycle recruitment process, including sourcing candidates, conducting interviews, and coordinating hiring initiatives. Responsibilities also include collaborating with internal teams to identify hiring needs, fostering employer branding to attract top talent, and supporting the overall recruitment strategy to ensure the acquisition of high-quality candidates.<ul><li>Requirements</li></ul><ul><li>2&ndash;3 years of relevant experience</li></ul><ul><li>Hands-on experience in end-to-end recruitment</li></ul><ul><li>Strong exposure to mass hiring environments</li></ul><ul><li>Excellent interviewing and candidate evaluation skills</li></ul><ul><li>Ability to actively contribute to employer branding and hiring strategies</li></ul><ul><li>Strong communication, organization, and decision-making abilities</li></ul><ul><li>location </li></ul>Heliopolis<ul><li>What we offer</li></ul>Net salary + attractive bonus2 days off weekly2 days working from homeMedical &amp; social insuranceA very healthy, friendly, and family-oriented work environmentJob Type: Full-timePay: Up to E&pound;16,000.00 per monthApplication Question(s):<ul><li>Do you have Experience in Mass Hiring ? </li></ul>If yes, How many years of experience do you have? <ul><li>How long is the notice period?</li><li>what is your current &amp; Expected salary ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Recruitment : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Cairo (Required)</li></ul>Work Location: Hybrid remote in Cairo

Talent Acquisition Specialist

Waffarha

<div>
 
 Job Summary
 
 
 
 The Call Center Manager is responsible for overseeing daily call center operations, ensuring high levels of customer satisfaction, team performance, and service quality. This role manages staff, optimizes processes, monitors KPIs, and works closely with other departments to meet business objectives.
 
 
 
 Key Responsibilities
 
 
 
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 Manage and supervise daily call center operations (inbound/outbound).
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 Lead, coach, and develop team leaders and call center agents.
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 Set performance goals and monitor KPIs such as AHT, SLA, CSAT, QA scores, and attendance.
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 Ensure excellent customer service standards and handle escalated customer complaints.
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 Prepare schedules, shifts, and workforce planning to meet service levels.
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 Conduct regular performance reviews and provide constructive feedback.
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 Identify training needs and coordinate onboarding and ongoing training programs.
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 Develop and improve call center policies, procedures, and workflows.
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 Prepare daily, weekly, and monthly performance reports for management.
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 Ensure compliance with company policies, data privacy, and quality standards.
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 Collaborate with HR, IT, and Operations to improve systems and processes.
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 Manage call center tools, CRM systems, and telephony platforms.
 
 
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 </ul>
 
 Qualifications &amp; Requirements
 
 
 
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 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).
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 3&ndash;5 years of experience in call center operations, with at least 2 years in a managerial role.
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 Strong leadership and people-management skills.
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 Experience working with KPIs, dashboards, and performance reporting.
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 Excellent communication and problem-solving skills.
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 Ability to work under pressure and manage multiple priorities.
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 Strong analytical and decision-making abilities.
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 Proficiency in CRM systems and call center software.
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 Fluent in English (additional languages are a plus).
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
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 Team leadership &amp; coaching
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 Customer experience management
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 Performance analysis &amp; reporting
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 Conflict resolution
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 Process improvement
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 Time &amp; workforce management
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 </ul>
</div>

Call Center Manager

Foodics

<div>
 
 Who Are We
 
 ❓
 
 
 
 We Are Foodics!
 
 a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and questions regarding Foodics product's overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
 
 
 
 What Will You Do❓
 
 
 
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 Handle client inquiries received at the center of excellence
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 Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks
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 Document communication logs into our CRM and ticketing systems with accuracy
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 Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
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 Train clients on using Foodics products using multiple virtual channels.
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 Report daily events to team leaders and highlight areas where more attention may be needed.
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
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 Bachelor's degree in any major. (Preferred)
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 0 - 1 years of experience in call center or customer service roles
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 Very Good in English language, especially speaking and communicating verbally
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 Flexible to work in different shifts in Egypt - On-site (Must)
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 Comfortable and skilled in delivering training (Preferred)
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 Willing to work hard and with autonomy to handle customer cases till case resolution
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 Is naturally strong in communication, with great ability for problem-solving
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 Comfortable in conducting routine tasks while maintaining quality standards
 
 
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 </ul>
 
 Who Will Excel❓
 
 
 
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 Comfortable and skilled in delivering training
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 Previous experience in SaaS/ Tech or F&amp;B industry
 
 
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 </ul>
 
 Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
 
 
 
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
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 We offer highly competitive compensation packages, including bonuses and the potential for shares
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 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
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 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
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 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
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 </ul>
</div>

Customer Support Specialist

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Job Accountabilities:
 
 
 <ol>
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 Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
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 Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
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 Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
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 Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
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 Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
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 Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
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 Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
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 Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
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 </ol>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
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 <li>
 Officer: 0&ndash;2 years of experience in call center.
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 Senior Officer: 2&ndash;4 years of experience in call center.
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 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication skills.
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 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Excellent organizational and time-management skills.
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 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of call center software and systems.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 </ul>
 
 
</div>

Call Center Agent ( Outsource )

Explore 339+ Call center specialist in Egypt this April. Find roles across top companies and apply now to boost your career.

339 call center specialist jobs In Egypt

Call Center Specialist

Call Center Specialist

EXPERT CALLERS

Talent Acquisition Specialist

Call Center Manager

Customer Support Specialist

Call Center Agent ( Outsource )