customer service representative Jobs in Egypt

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talent acquisition specialist

application support specialist Jobs in Egypt

application support specialist

call center specialist

Hands of Hope Physical Therapy and Wellness

Join Our Team! Customer Care Specialist &ndash; Head Office, Egypt.Are you a people person who loves helping others? Do you thrive in a fast-paced, goal-driven environment? Hands of Hope Physical Therapy is hiring Customer Care Specialists at our Head Office in Egypt to be the friendly voice that supports our patients every day!What You&rsquo;ll Do:-Schedule and manage appointments with accuracy and care.-Follow up on voicemails and ensure no patient is left behind.-Support retention initiatives and daily operations.What We&rsquo;re Looking For:-Fluent in English with excellent communication skills.-1+ year in customer service, telesales, or related roles.-Willing to work U.S. business hours.Why Join Us:-Competitive salary + performance bonuses.-Career growth &amp; skill development.-Supportive, dynamic, and collaborative culture.Apply today and Make a difference with every call!Job Type: Full-timePay: E&pound;13,000.00 - E&pound;18,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in an onsite setting?</li><li>What are your salary expectations for this role?</li></ul>Language:<ul><li>English (Required)</li></ul>

Call Center Specialist

ميكاترونكس للبحث والتطوير

Job Summary:A leading software company is seeking a Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for handling customer inquiries, providing first-level technical support, training clients, and ensuring a high level of satisfaction with our software products.Key Responsibilities:1- Handle customer inquiries via phone, email, and live chat.2- Provide immediate solutions or escalate complex technical issues to the appropriate team.3- Log and track all customer interactions in the CRM system.4- Follow up on complaints and ensure complete resolution and customer satisfaction.5- Train customers on how to use the system effectively.6- Communicate with potential and interested clients and follow up regularly.7- Prepare educational and how-to videos for system usage.8- Support field technicians and installation representatives when needed.9- Collaborate closely with development and technical support teams.Required Qualifications &amp; Skills:Bachelor&rsquo;s degree in a relevant field (preferably Information Systems, Computer Science, Business Administration).Previous experience +3 years in customer service (preferably in software or tech industry).Fluency in both Arabic and English (spoken and written).Strong communication and interpersonal skills.Proficiency in CRM systems and communication tools (e.g., Microsoft Teams, Zoom).Fast learner with the ability to understand and support software-based solutionsWhat We Offer:Professional and supportive work environment.Continuous training and career development opportunities in the tech industry.Competitive salary with performance-based incentives.The chance to work with an innovative and energetic software team.3 days from 9 AM to 5 PM at the company &amp; 3 days from 5 PM to 1 AM RemotlyHow to Apply:<ul><li>Please send your updated CV to:E: HR@mechatronics.com.sa</li></ul>Job Type: Full-time

Al-Mansour Automotive

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The CE Operations Manager is responsible for end-to-end governance of customer experience performance across the Cadillac network. This includes ownership of CSI results, CRM governance, process audits, training administration, and call center operations, ensuring consistent, luxury-level customer engagement before, during, and after the customer journey.
 
 
 The role ensures that all customer follow-ups, outbound calls, and feedback collection are executed professionally, consistently, and in alignment with Cadillac brand standards, while driving continuous improvement across Sales and Aftersales operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 CSI &amp; Customer Experience Performance
 
 
 <ul>
 <li>
 Own and manage Customer Satisfaction Index (CSI) performance across Sales and Aftersales.
 </li>
 <li>
 Track action plans with Sales, Aftersales, and CRM teams to improve customer satisfaction and loyalty.
 </li>
 <li>
 Prepare CSI and CX performance reports on a regular basis.
 </li>
 </ul>
 
 
 Call Center Operations &amp; Customer Follow-Ups
 
 
 <ul>
 <li>
 Oversee call center operations related to customer follow-ups, service completion calls, appointment confirmations, and feedback collection.
 </li>
 <li>
 Audit call scripts, quality standards, escalation protocols, and follow-up timelines in line with luxury service expectations.
 </li>
 <li>
 Monitor call quality, productivity, and customer feedback outcomes.
 </li>
 <li>
 Ensure all customer interactions and follow-ups are accurately recorded in the CRM system.
 </li>
 <li>
 Analyze call center performance data to support CSI improvement initiatives.
 </li>
 <li>
 Ensure timely follow-up and closure of customer issues raised through call center interactions.
 </li>
 </ul>
 
 
 CRM Governance &amp; Data Quality
 
 
 <ul>
 <li>
 Act as the CRM system owner from a governance and compliance perspective.
 </li>
 <li>
 Ensure accuracy, completeness, and integrity of customer data across all customer touchpoints.
 </li>
 <li>
 Monitor CRM usage and adherence by frontline teams and call center agents.
 </li>
 </ul>
 
 
 Process Audit &amp; Compliance
 
 
 <ul>
 <li>
 Ensure compliance with Cadillac brand standards, internal SOPs, and customer journey guidelines.
 </li>
 <li>
 Identify process gaps and lead action plans with relevant departments.
 </li>
 </ul>
 
 
 Training Administration &amp; Capability Development
 
 
 <ul>
 <li>
 Manage training administration for CRM, call center, and customer experience-related programs.
 </li>
 <li>
 Identify training needs based on CSI results, audit findings, and call quality assessments.
 </li>
 <li>
 Coordinate delivery of customer experience, CRM, and call handling training.
 </li>
 <li>
 Maintain training records and certification tracking.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Management Support
 
 
 
 
 
 <ul>
 <li>
 Build dashboards covering CSI, CRM usage, call center performance, audit results, and training KPIs.
 </li>
 <li>
 Support network development and customer experience excellence initiatives.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Business Administration, Management, or equivalent preferred).
 </li>
 </ul>
 
 
 Experience &amp; Skills
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 5&ndash;8 years of experience in CRM, Customer Experience, Call Center Operations, or Quality Management.
 </li>
 <li>
 Automotive, luxury retail, or premium hospitality experience strongly preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong analytical, reporting, and performance management skills
 </li>
 <li>
 Proven experience managing or overseeing call center operations
 </li>
 <li>
 Advanced CRM system knowledge
 </li>
 <li>
 Excellent English communication skills
 </li>
 <li>
 High attention to detail and strong governance mindset.
 </li>
 </ul>
 
 
</div>

Customer Experience Operations Manager

Sharaf DG Egypt

<div>
 
 The Customer Care Manager is responsible for overseeing all customer care operations across Sharaf DG Egypt&rsquo;s physical stores, e-commerce platform, call center, and delivery services. This role ensures exceptional customer service, swift complaint resolution, and seamless operations by managing Customer Care Team Leaders, call center staff, and delivery drivers. The Customer Care Manager collaborates with store and sales teams to maximize sales performance, drives training, and ensures compliance with policies.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Ensure superior customer service across all stores, online platforms, and call centers, fostering a customer-first culture.
 </li>
 <li>
 Oversee rapid and professional resolution of customer complaints with a sense of urgency.
 </li>
 <li>
 Monitor and enhance customer interactions at Points of Sale (POS), online, and via call centers to ensure efficiency and satisfaction.
 </li>
 <li>
 Consumer protection issue&rsquo;s resolution and L05 clearance and control
 </li>
 <li>
 SLA monitoring and adherence.
 </li>
 <li>
 Implement strategies to elevate customer satisfaction scores across all touch points.
 </li>
 <li>
 Manage Customer Care Team Leaders, call center staff, and delivery drivers, providing clear direction and performance feedback.
 </li>
 <li>
 Foster an &ldquo;Open Door Policy&rdquo; to encourage open communication and staff engagement.
 </li>
 <li>
 Ensure timely performance reviews and communicate company policies, procedures, and programs to all teams.
 </li>
 <li>
 Ensure reserved items are stored tidily, match order reports, and canceled items are returned to store sub-inventory.
 </li>
 <li>
 Monitor call center performance, ensuring high response rates and customer satisfaction.
 </li>
 <li>
 Manage delivery drivers to ensure timely and accurate customer deliveries.
 </li>
 <li>
 Optimize delivery schedules and routes to enhance efficiency and reduce costs.
 </li>
 <li>
 Ensure drivers adhere to safety protocols and maintain a professional demeanor during customer interactions.
 </li>
 <li>
 Address delivery-related customer complaints promptly to maintain service standards .
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum of 4-5 years of experience in customer service management, with at least 2 years in a retail or e-commerce supervisory role. Experience managing call centers or delivery operations is preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in business or related field preferred.
 </li>
 <li>
 Knowledge of customer service standards, retail operations, and e-commerce processes.
 </li>
 <li>
 Exceptional leadership, communication, and problem-solving skills. - Strong organizational and multitasking abilities to manage multiple teams. - Proficiency in store, call center, and e-commerce systems. - Ability to drive customer satisfaction and operational efficiency across diverse channels.
 </li>
 </ul>
 
 
</div>

Customer Service Manager

Mars EC

Job Title: Customer Support Specialist &ndash; DutchLocation: 6th of October City, Giza, Egypt Work Type: On-site Employment Type: Full-timeJob SummaryWe are looking for a Customer Support Specialist - Dutch Speaker to join our on-site customer service team in 6th of October City. The ideal candidate will provide high-quality support to Dutch-speaking customers through calls, emails, and live chat while ensuring excellent customer satisfaction and issue resolution.Key Responsibilities<ul><li>Handle incoming customer inquiries in Dutch language via phone, email, and chat</li><li>Provide accurate information regarding products, services, and policies</li><li>Resolve customer complaints efficiently and professionally</li><li>Document all customer interactions in the CRM system</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Maintain a high level of customer satisfaction and service quality</li><li>Follow company procedures, KPIs, and quality standards</li></ul>Requirements<ul><li>Dutch language level: B2 or above (spoken and written)</li><li>Good command of English (for internal communication)</li><li>Previous experience in customer service or call center is an advantage</li><li>Strong communication and problem-solving skills</li><li>Ability to work on-site in 6th of October City</li><li>Good computer skills and ability to use CRM systems</li><li>Customer-oriented mindset and professional attitude</li></ul>Preferred Skills<ul><li>Experience in international customer support</li><li>Ability to multitask and work under pressure</li><li>Basic technical troubleshooting skills</li><li>Team-player attitude</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Stable on-site work environment</li><li>Professional training and onboarding</li><li>Career growth opportunities</li><li>Friendly and supportive team culture</li></ul>Job Type: Full-timePay: E&pound;35,000.00 - E&pound;45,000.00 per month

Customer Support Specialist - (Dutch Speaker)

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Job Accountabilities:
 
 
 <ol>
 <li>
 Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
 </li>
 <li>
 Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
 </li>
 <li>
 Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
 </li>
 <li>
 Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
 </li>
 <li>
 Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
 </li>
 <li>
 Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
 </li>
 <li>
 Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
 </li>
 <li>
 Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
 </li>
 </ol>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
 </li>
 <li>
 Officer: 0&ndash;2 years of experience in call center.
 </li>
 <li>
 Senior Officer: 2&ndash;4 years of experience in call center.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of call center software and systems.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 </ul>
</div>

Call Center Agent (outsource)

Coca-Cola HBC

<div>
 
 
 Department:
 
 Data, Insights &amp; AI Products &amp; Platforms
 
 
 
 Location:
 
 Egypt (Cairo).
 
 
 
 
 
 Unified Voice Services Engineer is a key member of the Unified Voice Services agile team within the Network and Communications ART. The successful candidate will be responsible for managing our commercial contact center application, SBC infrastructure, and working with the fixed telephony service provider. Additional responsibilities include providing voice designs, drive projects, potential optimization, creating technical documentation and standards, developing automation in voice area, incident/problem resolution, software, and hardware lifecycle management. Ensure that the critical contact center and voice infrastructure is secure, available, right sized, and compliant with all regulatory guidelines.
 
 
 
 
 
 
 YOUR NEW KEY RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 Configure, and maintain Session Boarder Controllers network, call routing, trunks and policies.
 </li>
 <li>
 Configure and maintain Microsoft TEAMS Direct Routing, users, call routing policies, TEAMS IP phones, analog gateways, and all standard telephony features.
 </li>
 <li>
 Configure and maintain Genesys PureCloud Contact Center application, including call routing, call flows, call queues, IVR, call recording, campaigns, and call surveys.
 </li>
 <li>
 Research innovative technologies for Contact Center.
 </li>
 <li>
 Assist and ticketing support with day-to-day Contact Center and fix telephony issues and support business team till their resolution.
 </li>
 <li>
 Lifecycle management for existing hardware - identify, budget for replacements, plan and execute hardware refresh.
 </li>
 <li>
 Performance and availability monitoring of PSTN connectivity (Utilizing vendor provided tools).
 </li>
 <li>
 Troubleshooting &amp; Diagnostics - Call flow analysis, SIP traces, logs.
 </li>
 <li>
 Optimize telephony network and identify areas of improvement.
 </li>
 <li>
 Vendor management and service level management.
 </li>
 <li>
 Regular review and update of contact center and telephony documentation, designs, and inventories.
 </li>
 <li>
 Lead agile product enhancement request and changes in the Contact Center area.
 </li>
 <li>
 Maintain appropriate status of tasks and follow-up with business partners, vendors, and internal resources.
 </li>
 <li>
 Escalating tickets to third party vendors and suppliers. Keep ownership till final ticket resolution is provided.
 </li>
 <li>
 Act as a subject matter expert, participate in troubleshooting sessions related to complex problems.
 </li>
 </ul>
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 
 
 <ul>
 <li>
 Minimum of 4 years of experience designing, implementing, administering, and supporting fixed voice infrastructure and contact center solutions in an enterprise environment.
 </li>
 <li>
 An associate or bachelor&rsquo;s degree in information systems, or Telecommunication Technologies. Experience in key Information Technology competencies will be considered in lieu of a formal degree.
 </li>
 <li>
 Demonstrated experience in the management and support of:
 </li>
 </ul>
 
 Genesys PureCloud application and AudioCodes SBC&rsquo;s (will be considered as a plus).
 
 
 Microsoft TEAMS Direct Routing.
 
 
 PBX systems, SIP IP phones, and analog gateways.
 
 <ul>
 <li>
 Mandatory technical knowledge in:'
 </li>
 </ul>
 
 ISDN, SIP protocols, VoIP, RTP, Codec&rsquo;s and connectivity with telecom operators.
 
 
 Contact Center setup and management - users, call flows, call queues, call reporting, skill-based routing, IVR and ACD.
 
 
 Session Boarded Controller management - call routing, user management
 
 <ul>
 <li>
 Knowledge and/or experience are considered as a plus:
 </li>
 </ul>
 
 Network area - WAN, LAN, switching, routing, and firewalling
 
 
 Public cloud solution - Azure and AWS
 
 
 Troubleshooting tools - Wireshark or similar
 
 <ul>
 <li>
 Proven record with Scaled Agile Framework (SAFe), and concepts of the DevOps model (Certifications are considered as a plus)
 </li>
 <li>
 Experience with ServiceNow ticketing system, understanding of ITIL processes (Incident, Problem and Request fulfillment)
 </li>
 <li>
 Persuasive communication and collaboration skills in an enterprise environment
 </li>
 <li>
 Ability to work well independently and/or as part of a team.
 </li>
 </ul>
 
 
 
 
 
 ABOUT YOUR NEW TEAM
 
 
 
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
 
 
</div>

Unified Voice Services Engineer

Explore 508+ Call center specialist in Egypt this February. Find roles across top companies and apply now to boost your career.

508 call center specialist jobs In Egypt

Call Center Specialist

Call Center Specialist

Customer Experience Operations Manager

Customer Service Manager

Customer Support Specialist - (Dutch Speaker)

Call Center Agent (outsource)

Unified Voice Services Engineer