customer service representative Jobs in Egypt

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customer service agent

Concentrix

<p>Customer service and sales agent</p><p>Requirements: &bull; *English level: B2/C1*</p><ul><li>Egyptian nationals only</li></ul><ul><li>Graduates / Dropouts ONLY</li></ul><ul><li>Military certificate required for male applicants</li></ul><p>Shift Details: &bull; Rotational shifts (night &amp; overnight)</p><ul><li>9-hour workday including 1h15m break</li></ul><ul><li>Flexibility required for different shift timings</li></ul><p>Perks &amp; Benefits: &bull; *20k gross+ sales bonus up to 300 USD*</p><ul><li>Social &amp; medical insurance</li></ul><ul><li>Free transportation ( Door-to-door transportation for ladies after 9 PM)</li></ul><ul><li>Paid training</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;17.00 - E&pound;30.00 per month</p>

Customer Service agent

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>01-26-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38518E</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Agent

<div><b>Company Description</b><p><br>
Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.</p><b><br>
Job Description</b><p><br>
This is a full-time, on-site role based in Cairo for a Call Center Representative with salary up to 17 k. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls and emails, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.</p><b><br>
Qualifications</b><p><br>
Strong Interpersonal Skills, such as effective communication and relationship-building<br>
 the ability to work with various software and systems efficiently<br>
Ability to handle customer complaints professionally and provide empathetic support<br>
Fluency in English and other applicable languages is preferred<br>
English level B2-C1<br>
flexibility with night and overnight shifts<br>
bachelor degree<br>
Prior experience in a call center is advantageous but not mandatory</p><b><br>
Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>01-27-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38527H</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)<br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!</p></div></div></div></div><p></p>

Customer service agent - Telecom

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>New Cairo City - Cairo Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>01-21-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38447H</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p>Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.</p>
</div><div><p>Job Description:</p>
<p>Role Description<br>
<br>
This is a full-time on-site role for a Customer Service Representative located in New Cairo. The Customer Service Representative will handle day-to-day customer interactions, providing support and ensuring customer satisfaction. Responsibilities include responding to customer inquiries, resolving issues, and maintaining a high level of customer experience. The role also involves documenting interactions, updating customer records, and collaborating with other team members to improve service procedures.</p>
 <p>Qualifications<br>
<br>
Customer Service Representatives, Customer Support, and Customer Experience skills<br>
Ability to ensure high levels of Customer Satisfaction and effective Customer Service<br>
Excellent communication and interpersonal skills<br>
Strong problem-solving abilities and attention to detail<br>
Ability to work on-site in New Cairo<br>
Experience in customer service roles is beneficial<br>
High school diploma or equivalent; additional education is a plus<br>
Fluency in English is a MUST<br>
Flexibility with night and overnight shifts is a MUST<br>
Benefits<br>
17,000egp Net salary and more!<br>
fully paid training<br>
social and medical insurance<br>
transportation is provided (door to door for ladies)<br>
KPIs are granted 1st 3 months<br>
95% of our promotions are internal<br>
No experiencezx is required!<br>
Lots of events and Lots of fun!</p>
</div><div><p>Qualifications:</p>
<p>Qualifications</p>
<p>✅ Who Can Apply?</p>
<p>Fresh graduates &amp; dropouts are welcome!<br>
Good communication and customer service skills<br>
A positive attitude and willingness to learn<br>
Strong listening and problem-solving skills<br>
Comfortable working as part of a team<br>
Fluent English is required (B2/C1 level)<br>
Ability to work night &amp; overnight shifts</p><br>
   <p><br>
What&rsquo;s In It for You?</p>
<p>Attractive salary<br>
 Fully paid training<br>
Granted KPIS first 3 months<br>
Social &amp; medical insurance<br>
Free transportation<br>
 Overnight allowance<br>
Real opportunities for career growth and promotion.</p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Cairo - Cairo Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>01-21-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38446L</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p>Sutherland is a global player in digital transformation, combining Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to support enterprises in achieving business success. We work with globally recognized brands, leveraging advanced technologies and business process excellence to drive innovation and scalable transformations. With over 363 unique inventions and several patented technologies, Sutherland is at the forefront of creating pioneering solutions. Our commitment lies in optimizing operations, enhancing customer experiences, and delivering tailored, outcome-driven solutions via an &ldquo;as-a-service&rdquo; model.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time, on-site role for a Customer Service Agent, located in New Cairo. The Customer Service Agent will manage daily interactions with customers, addressing inquiries, resolving concerns, and ensuring customer satisfaction. Responsibilities include managing customer accounts, providing exceptional communication, and supporting the customer service team to meet organizational objectives. Agents will foster positive relationships and maintain the highest standard of customer care at all times.</p>
</div><div><p>Qualifications:</p>
 <ul><li>B2 English level</li>
<li>Problem-solving abilities and a customer-focused mindset</li>
<li>Ability to thrive in an on-site teamwork environment</li>
<li>Availability to work a full-time schedule; flexibility to accommodate shifts</li>
 </ul><p><b>What We Offer</b>
</p><p><b>✅ Fully paid training</b>
</p><p><b>✅ Company-provided transportation</b>
</p><p><b>✅ Social &amp; medical insurance</b>
</p><p><b>✅ Guaranteed KPIs for the first 3 months</b>
</p><p><b>✅ Professional work environment with career growth opportunities</b>
</p></div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer service Agent - English account

Vezeeta

<div>
 <p>
  <strong>
   We are looking for Customer Care Agent -Pharmacist.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The applicant must be Pharmacy graduate.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Customer Care Agent Pharmacist, you will play a vital
 </p>
 <p>
  role in ensuring patients receive exceptional service by addressing their
 </p>
 <p>
  inquiries, resolving complaints, and providing expert medical advice. This
 </p>
 <p>
  position requires professionalism, empathy, and strong communication skills to
 </p>
 <p>
  deliver a seamless customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsibilities
 </p>
 <ul>
  <li>
   Handle patients&rsquo; inquiries and
  </li>
  <li>
   follow-up on inbound calls received through the hotline.
  </li>
  <li>
   Acknowledge and resolve customer
  </li>
  <li>
   complaints promptly and effectively.
  </li>
  <li>
   Monitor orders and coordinate with the Account Managers to ensure successful delivery to patients.
  </li>
  <li>
   Maintain a positive, empathetic,
  </li>
  <li>
   and professional attitude towards customers at all times.
  </li>
  <li>
   Conduct outbound calls to follow up on patient experiences or resolve complaints.
  </li>
  <li>
   Respond to medical inquiries and provide accurate, trustful advice.
  </li>
  <li>
   Maintain accurate records of customer interactions, transactions, comments, and complaints.
  </li>
  <li>
   Collaborate and communicate with colleagues to ensure seamless operations.
  </li>
  <li>
   Provide feedback to improve the efficiency of customer service processes.
  </li>
  <li>
   Ensure customer satisfaction and deliver professional support.
  </li>
  <li>
   Work Conditions:
  </li>
  <li>
   6 days per week on a rotational shift basis.
  </li>
  <li>
   Rotational shifts and off days with shifts starting between 9 AM and 12 AM.
  </li>
  <li>
   Work from the office 12 days per month.
  </li>
  <li>
   This role is essential in creating a positive patient experience and maintaining Vezeeta&rsquo;s reputation for high-quality healthcare services.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Pharmacy.
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; 1&ndash;3 years of experience in customer service or a related field.
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Proficient in English, both written and verbal communication.
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Residency in Cairo is required.
 </p>
</div>


Customer Care Agent - Pharmacist

Explore 1476+ Customer service agent in Egypt this February. Find roles across top companies and apply now to boost your career.

1476 customer service agent jobs In Egypt

Customer Service agent

Customer Service Agent

Customer Service Agent

Customer service agent - Telecom

customer service agent

Customer service Agent - English account

Customer Care Agent - Pharmacist