customer service representative Jobs in Egypt

customer service representative

customer service specialist Jobs in Egypt

customer service specialist

customer service associate

customer service executive

call center representative

customer service agent

RATP Dev Mobility Cairo

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 <br/>
 <br/>
 <strong>
  Responsibilities/Duties
  <br/>
  <br/>
 </strong>
 <strong>
  Profil de candidat recherch&eacute; :
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Interaction &amp; Service Delivery
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain a positive, empathetic, and professional attitude during all customer interactions.
  </li>
  <li>
   Respond promptly and effectively to customer inquiries and requests.
  </li>
  <li>
   Handle and resolve customer complaints professionally and escalate when necessary.
  </li>
  <li>
   Provide accurate information on routes, travel regulations, products, and services.
  </li>
  <li>
   Offer dedicated support to People of Determination (POD) and vulnerable passengers.
  </li>
  <li>
   Proactively welcome and guide passengers throughout the station environment.
  </li>
  <li>
   Ensure customer satisfaction by delivering consistent, high-quality service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ticketing &amp; Transaction Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
  </li>
  <li>
   Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
  </li>
  <li>
   Manage assigned ticketing and subscription products responsibly.
  </li>
  <li>
   Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
  </li>
  <li>
   Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
  </li>
  <li>
   Use ticket office equipment, tools, and machines correctly and responsibly.
  </li>
  <li>
   Monitor the proper functioning of ticket office devices and report malfunctions promptly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ticket Vending Machine (TVM) Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
  </li>
  <li>
   Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
  </li>
  <li>
   Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
  </li>
  <li>
   Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
  </li>
  <li>
   Document TVM-related issues according to instructions when required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Queue &amp; Crowd Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Organize and manage customer queues during peak hours and high-demand periods.
  </li>
  <li>
   Support smooth customer flow in front of sales points and station entry/exit areas.
  </li>
  <li>
   Intervene proactively to prevent congestion and ensure efficient service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative &amp; Record-Keeping Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Process customer forms, applications, and service requests accurately.
  </li>
  <li>
   Maintain detailed records of customer interactions, transactions, complaints, and observations.
  </li>
  <li>
   Communicate shift updates and relevant information accurately during handovers.
  </li>
  <li>
   Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
  </li>
  <li>
   Ensure fingerprint attendance matches attendance records in compliance with company policies.
  </li>
  <li>
   Adhere to company dress code and maintain professional appearance at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Internal Coordination &amp; Operational Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate with colleagues and station teams to ensure continuity of service across shifts.
  </li>
  <li>
   Provide feedback to support improvements in customer service processes.
  </li>
  <li>
   Follow all operational guidelines, instructions, and procedures issued by management.
  </li>
  <li>
   Perform any additional duties assigned by supervisors or line managers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Safety Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Promote a positive safety culture and participate in safety briefings as required.
  </li>
  <li>
   Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
  </li>
  <li>
   Report unsafe conditions, security concerns, or environmental hazards immediately.
  </li>
  <li>
   Understand that safety, security, and environmental protection are shared responsibilities.
  </li>
  <li>
   Intervene appropriately in cases of observed safety, security, or environmental violations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum requirement: Diploma degree in a relevant discipline.
  </li>
  <li>
   Preferred: Bachelor&rsquo;s degree in business administration or any related field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic knowledge of customer service principles and best practices.
  </li>
  <li>
   General understanding of ticketing systems and customer-facing devices.
  </li>
  <li>
   Basic familiarity with computer tools and digital interfaces.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
  </li>
  <li>
   Experience in cash handling or public-facing environments is an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Behaviors &amp; Experiences
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Calm Under Pressure: Maintains composure and professionalism in challenging situations.
  </li>
  <li>
   Team Collaboration: Works effectively with colleagues to support seamless operations.
  </li>
  <li>
   Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
  </li>
  <li>
   Communication Skills: Provides clear and respectful verbal communication in all situations.
  </li>
  <li>
   Attention to Detail: Ensures accuracy in transactions, records, and procedures.
  </li>
  <li>
   System Awareness: Shows comfort using ticketing devices and customer service tools.
  </li>
  <li>
   Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
  </li>
  <li>
   Professional Conduct: Adheres strictly to rules, procedures, and company policies.
  </li>
  <li>
   Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
  </li>
  <li>
   Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
  </li>
 </ul>
</div>


Customer Service Agent

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-06-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF41658Y</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Forsa Connect

<p>Apply Now Directly:</p><p>https://forsaconnect.com/job/82</p><p>We are currently hiring a Spanish Bilingual Chat Support Agent to join our dynamic customer service team. In this role, you will be responsible for handling customer inquiries via chat, ensuring high levels of customer satisfaction, and providing accurate information in a timely manner.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Spanish Customer Service Agent FC82

Talent 360

<div><p><b>Job Title: Customer Service - [Maadi]</b><br>
<br>
<b>Job Summary:</b></p><div><br>
Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!<br>
<br>
<b>Key Responsibilities:</b><br>
<br>
<ul><li>Professionally handle customer inquiries and complaints via phone and social media.</li><li>Respond to comments, messages, and reviews on social media platforms.</li><li>Process and resolve customer complaints related to product sales in a timely and efficient manner.</li><li>Follow up on complex customer cases when needed to ensure complete resolution.</li><li>Accurately record and update customer interactions, feedback, and actions taken in the CRM system.</li><li>Track and follow up on customer orders, ensuring timely and accurate delivery.</li><li>Ensure a smooth and satisfying customer journey from start to finish.</li><li>Maintain punctuality and respect work schedules and deadlines.</li><li>Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.</li></ul></div><b><br>
Requirements</b><div><b><br>
Required Values and Skills:</b><br>
<br>
<ul><li>Strong sense of leadership and responsibility</li><li>Willingness to learn and grow</li><li>High level of dedication and commitment to work</li><li>Exceptional attention to detail</li><li>Passion for challenges and achieving results</li><li>Excellent communication and problem-solving skills</li><li>Ability to remain calm and professional under pressure</li></ul></div><p></p><p><b>
Location:</b> Maadi, Cairo<br>
<b>Working Hours:</b> 9:00 AM to 5:00 PM</p></div>

Arabic Customer Service Agent

<p>Salary: up to 31K UP to 35K<br/>Must be flixable with rotational shifts &amp; night shifts * Promotion after 6 months.<br/>* Paid training<br/>* Medical and Social insurance<br/>* Transportation Provided<br/>* KPIs Paid in Euro which means your salary increases whenever the Euro rate changes</p><p>Job Types: Full-time, New grad</p><p>Pay: E&pound;31,000.00 - E&pound;35,000.00 per month</p><p>Work Location: In person</p>

German Customer Service Agent

TP Cairo EG

<div>
 <p>
  The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists&nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Communicate with customers via phone, email and chat
  </li>
  <li>
   Provide knowledgeable answers to questions about product, pricing and availability
  </li>
  <li>
   Work with internal departments to meet customer's needs
  </li>
  <li>
   Data entry in various platforms
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  </li>
  <li>
   Ability to multi-task, organize, and prioritize work
  </li>
 </ul>
 <p>
  &nbsp;What&rsquo;s in it for you?
 </p>
 <p>
  * Net Salary: Up to 20,000 EGP (Fixed + KPIs).
 </p>
 <p>
  * Extra Cash: Unlimited commissions &ndash; your effort is your limit! 💸
 </p>
 <p>
  * Perks: Free Transportation 🚌 | Premium Gym Access 🏋️ | VPN Line 📱
 </p>
 <p>
  * Stability: Full Medical &amp; Social Insurance.
 </p>
 <p>
  🎯 Who are we looking for?
 </p>
 <p>
  * Graduates only (Clear military status for males).
 </p>
 <p>
  * English Level: B2, C1, or C2 (Excellent to Fluent).
 </p>
 <p>
  * Location: New Cairo.
 </p>
 <p>
  ⚠️ Limited slots available! Don't miss out on this package.
 </p>
</div>


English customer service agent (B2/C1)

Teleperformance Global Services

<div>
 <strong>
  Company Description
  <br/>
 </strong>
 🚀 Join
 <strong>
  Teleperformance (TP) &ndash;
  <br/>
 </strong>
 A global leader in customer experience and digital business services, delivering world-class support to top international brands, with strong career growth opportunities and a dynamic work environment.
 <br/>
 <br/>
 ✈️
 <strong>
  Now Hiring: Airline Reservations &amp; Support Agent
  <br/>
 </strong>
 📍 Location: New Cairo
 <br/>
 🕒 Full-time | On-site
 <br/>
 <br/>
 💼
 <strong>
  What You&rsquo;ll Do:
  <br/>
 </strong>
 Assist customers with flight bookings and reservations
 <br/>
 Provide personalized travel solutions
 <br/>
 Handle inquiries via calls, emails, and tickets
 <br/>
 Resolve issues efficiently while delivering excellent customer service
 <br/>
 <br/>
 ✅
 <strong>
  What We&rsquo;re Looking For:
  <br/>
 </strong>
 Strong English communication skills
 <br/>
 Customer-focused mindset with problem-solving abilities
 <br/>
 Flexibility to work rotational shifts
 <br/>
 <br/>
 💰
 <strong>
  What You&rsquo;ll Get:
  <br/>
 </strong>
 Salary up to 18K EGP (including KPIs)
 <br/>
 Transportation provided
 <br/>
 Multi-channel experience (Voice / Email / Tickets)
 <br/>
 Career growth in a multinational environment
 <br/>
 <br/>
 ✨ A great opportunity for fresh graduates and job seekers ready to grow!
</div>


Customer Success Advisor – airline (English account )

Explore 1835+ Customer service agent in Egypt this May. Find roles across top companies and apply now to boost your career.

1835 customer service agent jobs In Egypt

Customer Service Agent

Customer Service Agent

Spanish Customer Service Agent FC82

Arabic Customer Service Agent

German Customer Service Agent

English customer service agent (B2/C1)

Customer Success Advisor – airline (English account )