customer service representative Jobs in Egypt

customer service representative

receptionist

hr operations specialist

hr intern

reservations agent

guest relations agent

Rixos

<div><b>Company Description</b><p><br>
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><p>
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><p>
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><b><br>
Job Description</b><ul><li><br>
Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li><li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</li><li>Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.</li><li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</li><li>Work in coordination with all departments and ensure the flow of necessary information.</li><li>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>Walk agency representatives and potential guests around the facility.</li><li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li><li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>Support hotel sales. Is authorised to sell charged services.</li><li>Take part in the Emergency Response Teams.</li><li>Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>Respond to guest inquiry forms and all written suggestions, complaints etc</li><li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li><li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>Take part in training programmes and departmental internal communication meetings.</li><li>Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><b><br>
Qualifications</b><ul><li><br>
Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul><b><br>
Additional Information</b><p><br>
Russian Speaker</p></div>

Guest Relations Agent

Accor

<div><b>Company Description</b><p><br>
The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes<br>
</p><br>
<br>
<b>Job Description</b><br>
<ul><li>
To have a full working knowledge and capability to perform all duties and tasks in the assigned Place of Work to the standard set.</li><li>
To ensure that all VIP and Loyalty Program guest are being, met upon arrival and offered the best service standards within the ACCOR standards</li><li>
To provide courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.</li><li>
To be fully conversant with all services, activities, facilities and F&amp;B Promotions offered by the hotel and recommend to the guests.</li><li>
To have a thorough understanding and knowledge of all Rooms related services and products and the ability to up-sell alternatives.</li><li>
To be able to explain and show the guests all the facilities in the room.</li><li>
To perform opening and closing procedures established for the Place of Work as assigned.</li><li>
To attend to all guests who approach the Front Desk with a smile.</li></ul><ul><li>
To take care of all matters related to the arrival, stay &amp; departure of VIP &amp; Loyalty Program guests</li><li>
To handle guest complaint &amp; tracking of complaints</li><li>
To liaise with company bookers, travel agents &amp; tour operators and conducts hotel visits &amp; site inspections</li><li>
To assist guest with flight reservations and confirmations, onward hotel reservations and all other travel/sightseeing related matters</li></ul><ul><li>
To liaise with all appropriate departments &amp; outside companies before, during and after VIP &amp; AHFG guest arrivals to ensure that such guests are receiving the best possible service from the hotel.</li><li>
To utilize the hotel&rsquo;s brand&rsquo;s quality &amp; guest satisfaction assurance &amp; recording tools at all times, analyze the results daily &amp; take appropriate action, communicate/distribute the results monthly.</li><li>
To take care of all inquiries received by guests -&gt; &ldquo;One-Stop Shop&rdquo; for guest related problems/enquiries.</li><li>
To be always present in the lobby &amp; outside the hotel front and liaise with guests &amp; visitors and actively try to anticipate guests&rsquo; needs &amp; solve potential problems before it starts to affect a guest&rsquo;s stay.</li><li>
To maintain guest profile by ensuring that guest history records are accurately maintained and all recurring guests are pre-registered, including input of guest questionnaires, response and comments in the system especially for long-staying guest, regular, VIP and AHFG guests. Update &amp; communicate such information to the other F/O sections as well as to other hotel departments, if needed.</li><li>
To be well conversant of the local environment of the hotel: the city, culture, activities, exhibitions, shopping malls, and general information around the hotel.</li></ul><ul><li>
To liaise with all other departments for all Guest related matters.</li><li>
To be flexible in supporting other colleagues needs in other departments or sister properties based on the hotel priorities and anticipated business levels.</li><li>
To be always available during peak periods.</li><li>
To be able to carry out all functions of a GSA, Bell Captain &amp; Attendant whenever required.</li><li>
To be conversant and fully knowledgeable of OPERA system as per the scope of work</li><li>
To liaise with Rooms Reservation with regards to immigration issues for the guest (e.g. visas)</li><li>
To be aware with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.</li></ul><ul><li>
To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.</li><li>
To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service.</li><li>
To meet, greet and escort all guests to their rooms upon check-in to the hotel.</li><li>
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li><li>
To maintain regular contact with long stay and suite guests so as to ensure their stay is an enjoyable one, report guests feedback to immediate supervisor.</li><li>
To ensure that the guests are offered the highest level of personalized service at all times.</li><li>
To actively participate in administrating the guest recognition and guest retention programs, in liaison with Front Office Manager.</li><li>
Never say no to the guest without offering an alternative solution.</li><li>
To be demanding and critical when it comes to service standards.</li><li>
To ensure that the team projects a warm, professional and welcoming image.</li><li>
To constantly strive to assist all guests that she/he may come in contact with during her/his work hours.</li><li>
To ensure that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.</li></ul><br>
<b>
Qualifications</b><p><br>
Bachelor Degree.</p><p>
German / French / Polish Speaker.</p><p>
Microsoft Office Skills.</p><p>
Hotels Experience.</p></div><p></p>

Female Guest Relations Agent - German Speaker

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><p><br>
In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.</p><b><br>
Qualifications</b><ul><li><br>
College diploma in hotel management or related field.</li><li>Previous experience in Front Office or Guest Services</li><li>Good Communication skills in Russian &amp; English.</li><li>Experience with Front Office Systems; Preference is given to Russian nationals legally married to Vietnamese citizens.</li></ul><b><br>
Additional Information</b><p><br>
experience is an asset<br>
Prior experience working with Opera or a related system<br>
Strong interpersonal and problem solving abilities<br>
Fluency in English, additional languages are a plus</p></div>

Guest Relations officer Russian-speaking

ElGouna Film Festival

<div><div><b>Position Overview:</b><br>
We are looking for a dynamic, personable, and highly organized <b>Guest Relations Liaison</b> to join the El Gouna Film Festival team. This role is central to ensuring a seamless and memorable experience for our distinguished guests, talents, and industry professionals throughout the festival. The Guest Relations Liaison will serve as the bridge between guests, hospitality partners, and internal departments, providing first-class service and smooth coordination at every step.<br>
</div><div><b>
Key Responsibilities:</b></div><div><b>
Guest Experience &amp; Hospitality:</b></div><ul><li>
Support in implementing the festival&rsquo;s guest relations strategy, ensuring all guests receive exceptional care and support.</li><li>
Coordinate logistics for filmmakers, talent, industry professionals, and VIP guests, including arrivals, departures, accommodations, and daily schedules.</li><li>
Act as the first point of contact for guest inquiries, offering solutions and assistance with professionalism and discretion.</li><li>
Ensure timely communication with guests regarding festival updates, schedules, and appearances.</li></ul><div><b>
Coordination &amp; Liaison:</b></div><ul><li>
Work closely with hospitality, transportation, and accreditation teams to guarantee smooth operations and guest movement.</li><li>
Collaborate with the PR and Media teams to align guest availability with press opportunities and public appearances.</li><li>
Liaise with internal departments to ensure guests&rsquo; needs are anticipated and met.</li></ul><div><b>
On-Site Festival Support:</b></div><ul><li>
Accompany guests during the festival to support their participation in screenings, panels, press activities, and red carpet events.</li><li>
Troubleshoot and resolve any last-minute changes or challenges with flexibility and composure.</li><li>
Provide real-time communication between guests and festival departments to ensure a seamless flow of events.</li></ul><div><b>
Reporting &amp; Follow-Up:</b></div><ul><li>
Assist in preparing guest-related reports, including schedules, daily recaps, and feedback collection.</li>
Support in maintaining guest databases and contact lists for future editions of the festival.<br>
<li>
</li></ul><div><b>
Qualifications &amp; Requirements:</b></div><ul><li>
1&ndash;3 years of experience in guest relations, hospitality, talent management, or event coordination&mdash;ideally within entertainment, culture, or high-profile events.</li><li>
Strong interpersonal and communication skills in both English and Arabic (written and verbal).</li><li>
Exceptional organizational skills with the ability to multitask and manage competing priorities.</li><li>
Professional presence and confidence in engaging with high-profile individuals and international guests.</li><li>
Ability to remain calm, resourceful, and solution-oriented under pressure.</li><li>
Flexible to work long hours during the festival period, including evenings and weekends.</li><li>
Proficiency in Google Suite and experience with scheduling/CRM systems is a plus.</li>
A team player with a proactive attitude and passion for film, arts, and culture.<br>
<li>
</li></ul><div><b>
About El Gouna Film Festival:</b></div><div>
Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering communication between cultures through the art of cinema. The festival is dedicated to connecting filmmakers from the region with international industry professionals, fostering dialogue, cooperation, and cultural exchange. With its industry arm, CineGouna Platform, GFF is committed to discovering new voices and supporting the development of cinema in the Arab world.</div><br>
<b>
About Elgouna Film Festival:</b><p><br>
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</p></div>

Guest Relations Liaison

El Gouna Film Festival

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 We are looking for a dynamic, personable, and highly organized
 <strong>
  Guest Relations Liaison
 </strong>
 to join the El Gouna Film Festival team. This role is central to ensuring a seamless and memorable experience for our distinguished guests, talents, and industry professionals throughout the festival. The Guest Relations Liaison will serve as the bridge between guests, hospitality partners, and internal departments, providing first-class service and smooth coordination at every step.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Guest Experience &amp; Hospitality:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support in implementing the festival&rsquo;s guest relations strategy, ensuring all guests receive exceptional care and support.
  </li>
  <li>
   Coordinate logistics for filmmakers, talent, industry professionals, and VIP guests, including arrivals, departures, accommodations, and daily schedules.
  </li>
  <li>
   Act as the first point of contact for guest inquiries, offering solutions and assistance with professionalism and discretion.
  </li>
  <li>
   Ensure timely communication with guests regarding festival updates, schedules, and appearances.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Coordination &amp; Liaison
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work closely with hospitality, transportation, and accreditation teams to guarantee smooth operations and guest movement.
  </li>
  <li>
   Collaborate with the PR and Media teams to align guest availability with press opportunities and public appearances.
  </li>
  <li>
   Liaise with internal departments to ensure guests&rsquo; needs are anticipated and met.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  On-Site Festival Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accompany guests during the festival to support their participation in screenings, panels, press activities, and red carpet events.
  </li>
  <li>
   Troubleshoot and resolve any last-minute changes or challenges with flexibility and composure.
  </li>
  <li>
   Provide real-time communication between guests and festival departments to ensure a seamless flow of events.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reporting &amp; Follow-Up
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in preparing guest-related reports, including schedules, daily recaps, and feedback collection.
  </li>
  <li>
   Support in maintaining guest databases and contact lists for future editions of the festival.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1&ndash;3 years of experience in guest relations, hospitality, talent management, or event coordination&mdash;ideally within entertainment, culture, or high-profile events.
  </li>
  <li>
   Strong interpersonal and communication skills in both English and Arabic (written and verbal).
  </li>
  <li>
   Exceptional organizational skills with the ability to multitask and manage competing priorities.
  </li>
  <li>
   Professional presence and confidence in engaging with high-profile individuals and international guests.
  </li>
  <li>
   Ability to remain calm, resourceful, and solution-oriented under pressure.
  </li>
  <li>
   Flexible to work long hours during the festival period, including evenings and weekends.
  </li>
  <li>
   Proficiency in Google Suite and experience with scheduling/CRM systems is a plus.
  </li>
  <li>
   A team player with a proactive attitude and passion for film, arts, and culture.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About El Gouna Film Festival
  <br/>
  <br/>
 </strong>
 Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering communication between cultures through the art of cinema. The festival is dedicated to connecting filmmakers from the region with international industry professionals, fostering dialogue, cooperation, and cultural exchange. With its industry arm, CineGouna Platform, GFF is committed to discovering new voices and supporting the development of cinema in the Arab world.
 <br/>
 <br/>
 <strong>
  About Elgouna Film Festival
  <br/>
  <br/>
 </strong>
 El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.
</div>


Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<p></p><p><b>About the role
</b><br>
At Four Seasons Resort Sharm El Sheikh, The Concierge Agent plays a key role in curating unforgettable guest experiences. This role serves as a trusted resource for guests, providing tailored recommendations and seamless arrangements to ensure an exceptional stay.
</p><div><b>What you will do
</b><br>
<ul><li>Greet guests warmly and provide personalized assistance throughout their stay.
</li></ul></div><ul><li>Offer recommendations and make arrangements for dining, transportation, tours, and activities.
</li></ul><ul><li>Coordinate with internal departments to fulfil guest requests efficiently.
</li><li>Handle guest inquiries, complaints, and special needs with professionalism and discretion.
</li></ul><ul><li>Maintain up-to-date knowledge of local attractions, restaurants, and events.
</li></ul><ul><li>Assist with bookings for tickets, spa services, and other guest experiences.
</li></ul><ul><li>Ensure smooth communication between guests and external vendors.
</li></ul><ul><li>Uphold brand standards and contribute to the hotel's overall guest satisfaction scores.
</li></ul><p></p><p><b>What you bring
</b></p><ul><li>Previous experience in a Concierge, Front Office, or Guest Services role is preferred.
</li></ul><ul><li>Strong knowledge of the local area, attractions, and services.
</li></ul><ul><li>Excellent communication and interpersonal skills.
</li></ul><ul><li>Ability to multitask and remain calm under pressure.
</li></ul><ul><li>A passion for delivering luxury service and creating memorable experiences.
</li></ul><br>
<b>What we offer:
</b><br>
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals<br>
</li></ul><p></p><p><b>Schedule &amp; Hours:
</b></p><p></p><p>Full Time (8 hrs)</p></div><p></p>

Concierge Agent

<div><div><b>Position Overview:</b><br>
We are seeking a highly experienced, service-driven, and resourceful <b>Guest Relations Manager</b> to lead the guest relations team at the El Gouna Film Festival. The Guest Relations Manager will oversee all aspects of guest experience and hospitality, ensuring that filmmakers, talents, industry professionals, and VIPs enjoy a seamless and memorable festival journey.<br>
</div><div>
As the key point of contact for guest services, the Manager will be responsible for planning, coordination, and execution of all guest logistics while managing a team of liaisons and collaborating with internal departments. This leadership role requires excellent organizational skills, strong interpersonal abilities, and proven experience in managing high-profile guests in a fast-paced cultural or entertainment setting.<br>
</div><div><b>
Key Responsibilities:</b></div><div><b>
Leadership &amp; Strategy:</b></div><ul><li>
Develop and implement the festival&rsquo;s guest relations strategy in alignment with overall festival objectives.</li><li>
Lead, train, and supervise the guest relations team, ensuring consistency in service delivery.</li><li>
Anticipate guest needs and proactively create solutions to enhance their overall festival experience.</li></ul><div><b>
Guest Experience &amp; Hospitality:</b></div><ul><li>
Oversee logistics for guest travel, accommodations, accreditation, and daily scheduling.</li><li>
Serve as the primary point of contact for VIPs, talents, and industry professionals before and during the festival.</li><li>
Ensure high standards of hospitality and personalized service for all guests.</li><li>
Manage sensitive information with discretion and professionalism.</li></ul><div><b>
Cross-Department Coordination:</b></div><ul><li>
Work closely with PR, Media, Hospitality, and Transportation teams to ensure smooth guest movements and availability for public appearances.</li><li>
Collaborate with the Programming and Operations departments to align guest needs with festival activities.</li><li>
Maintain strong relationships with partner hotels, transport providers, and service vendors.</li></ul><div><b>
On-Site Festival Management:</b></div><ul><li>
Lead the guest relations team on the ground to coordinate arrivals, red carpet appearances, screenings, panels, and media engagements.</li><li>
Troubleshoot and resolve last-minute issues quickly and effectively.</li><li>
Ensure real-time communication between guests and festival departments.</li></ul><div><b>
Reporting &amp; Follow-Up:</b></div><ul><li>
Oversee preparation of guest reports, daily recaps, and post-festival evaluations.</li><li>
Manage guest databases, ensuring accuracy and updates for future editions.</li>
Provide insights and recommendations to improve guest services in subsequent years.<br>
<li>
</li></ul><div><b>
Qualifications &amp; Requirements:</b></div><ul><li>
3&ndash;5 years of experience in guest relations, hospitality management, VIP services, or event management&mdash;preferably within the film, entertainment, or cultural sector.</li><li>
Proven track record of managing high-profile guests, teams, and large-scale logistics.</li><li>
Excellent leadership, organizational, and problem-solving skills.</li><li>
Exceptional communication abilities in both English and Arabic (written and verbal).</li><li>
Professional demeanor, discretion, and confidence in engaging with international industry figures and VIPs.</li><li>
Ability to remain calm and effective under pressure, with flexibility to work long hours during the festival period (including evenings and weekends).</li><li>
Strong knowledge of hospitality and event systems; proficiency in Google Suite is required.</li>
A passion for cinema, culture, and delivering world-class guest experiences.<br>
<li>
</li></ul><div><b>
About El Gouna Film Festival:</b></div><div>
Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF showcases a wide variety of films for a passionate and knowledgeable audience while fostering communication between cultures through the art of cinema. The festival is committed to connecting filmmakers from the region with international industry professionals, encouraging dialogue, cooperation, and cultural exchange. Through its industry arm, CineGouna Platform, GFF supports the discovery of new voices and contributes to the growth of cinema in the Arab world.</div><br>
<b>
About Elgouna Film Festival:</b><p><br>
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</p></div>

Guest Relations Manager

Explore 289+ Guest relations agent in Egypt this May. Find roles across top companies and apply now to boost your career.

289 guest relations agent jobs In Egypt

Guest Relations Agent

Female Guest Relations Agent - German Speaker

Guest Relations officer Russian-speaking

Guest Relations Liaison

Guest Relations Liaison

Concierge Agent

Guest Relations Manager