customer service representative Jobs in Egypt

customer service representative

receptionist

guest experience expert

agent-guest relations

hr coordinator

guest relations agent

Fairmont Nile City

<div>
 
 
 Guest Relations Agent:
 
 
 
 
 Welcoming guests in a friendly and professional way.
 
 Addressing and escalating customer complaints. Providing information about facilities, programs and other services.
 
 
 
 
 
 
 What you will be doing:
 
 
 <ul>
 <li>
 Review arrival lists to welcome guests
 </li>
 <li>
 Attend to special guests (e.g. VIPs) and answer their inquiries
 </li>
 <li>
 Provide information about amenities, area and venues and promote services
 </li>
 <li>
 Anticipate guest needs and build rapport with customers
 </li>
 <li>
 Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
 </li>
 <li>
 Record information in the logbook daily
 </li>
 <li>
 Ensure compliance with health and quality standards
 </li>
 </ul>
</div>

Guest Relations Agent

Sofitel

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Main Duties:<ul><li>
Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform &amp; grooming )</li><li>
Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.</li><li>
Check the lobby area in regards to &ldquo;cleanliness, light, ashtray, brochures &ldquo;, take on spot necessary action.</li><li>
Follow up on the last day operation: VIP guest didn&rsquo;t show up, any case to follow up. Take the necessary actions on any pending actions.</li><li>
Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation &amp; amenities.</li><li>
Inspect the VIP rooms in regards to cleanliness, maintenance &amp; amenities; ensure that the standard is respected.</li><li>
Check the birthday &amp; honey mooner expected for the day and sent the birthday cake with personalized card of the GM.</li><li>
Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.</li><li>
Follow up on the long staying guest requests: give them a courtesy call &amp; send them amenities as per their request.</li><li>
Prepare the TOP VIP&rsquo;s C-Out:<ul><li>
Make sure that the bills are revised.</li><li>
Contact the guest for departure arrangements: transportation, packing, late C-Out.</li></ul></li><li>
To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.</li><li>
Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.</li></ul> 
Qualifications 
<ul><li>
 Passion for guest service.</li><li>
 Excellent written and verbal communication, interpersonal and leadership skills.</li><li>
 Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>
 Previous experience as a Butler is a must</li><li>
 Fluency in English, and at least one additional language</li><li>
 Must have the ability to handle a multitude of tasks and Guest requests.</li><li>
 Knowledge of Micros-Fidelio Property Management System an asset.</li><li>
 Ability to work independently and prioritize responsibilities.</li><li>
 Experience with a Hotel loyalty program an asset.</li><li>
 Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Rixos

<div>Company Description 
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh 
Job Description<ul><li> 
Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li><li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</li><li>Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.</li><li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</li><li>Work in coordination with all departments and ensure the flow of necessary information.</li><li>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>Walk agency representatives and potential guests around the facility.</li><li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li><li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>Support hotel sales. Is authorised to sell charged services.</li><li>Take part in the Emergency Response Teams.</li><li>Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>Respond to guest inquiry forms and all written suggestions, complaints etc</li><li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li><li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>Take part in training programmes and departmental internal communication meetings.</li><li>Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul> 
Qualifications<ul><li> 
Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul> 
Additional Information 
Russian Speaker</div>

Marriott International

<div>Additional Information 
Job Number25178516 
Job CategoryRooms &amp; Guest Services Operations 
LocationCairo Marriott Hotel, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

OceanAir

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Communicate with customers before the tour to update pick-up timings and tour details.
 </li>
 <li>
 Act as the primary point of contact for guests before, during, and after their tours and excursions in Egypt.
 </li>
 <li>
 Respond promptly to client inquiries via phone, email, and online channels, providing accurate information about tour packages, schedules, and services maintaining 100% customer satisfaction.
 </li>
 <li>
 Handle guest complaints or issues effectively, ensuring quick resolutions and maintaining a high level of satisfaction.
 </li>
 <li>
 Assist in coordinating all aspects of tour operations, including transport, accommodation, guides, and activities.
 </li>
 <li>
 Monitor guest feedback and suggest improvements to enhance the guest experience.
 </li>
 <li>
 Ensure guests receive all necessary documents and information regarding their tours, including itineraries, booking confirmations, and local guidelines.
 </li>
 <li>
 Build and maintain positive relationships with guests, ensuring they feel valued and well-cared-for throughout their journey.
 </li>
 <li>
 Collaborate with the operations and sales teams to ensure smooth guest transitions from booking to departure.
 </li>
 <li>
 Provide personalized recommendations and assist with special requests (e.g., dietary needs, accessibility requirements, etc.).
 </li>
 <li>
 Keep accurate records of guest interactions, feedback, and any follow-up actions.
 </li>
 <li>
 Assist with preparing post-tour surveys and reports to gather insights for improving services.
 </li>
 <li>
 Ensure all bookings are processed in a timely manner, and maintain organized documentation.
 </li>
 <li>
 Promote the company&rsquo;s brand values and services through professional and engaging communication with clients.
 </li>
 <li>
 Willing to relocate to the UAE during peak season and in accordance with the needs of the role.
 </li>
 <li>
 Help drive repeat business by fostering loyalty among customers and encouraging positive reviews and referrals.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 
 
 
 <ul>
 <li>
 A
 
 Bachelor&rsquo;s degree
 
 in Hospitality, Tourism, Business Administration, or a related field is preferred.
 </li>
 <li>
 A minimum of 1-2 years of experience in guest relations, customer service, or a related field, ideally within the tourism, hospitality, or leisure industry.
 </li>
 <li>
 Previous experience in the tourism, hospitality, or related sectors is highly desirable.
 </li>
 <li>
 Demonstrated experience in managing guest feedback, inquiries, and resolving complaints in a high-paced, dynamic environment.
 </li>
 <li>
 Familiarity with Property Management Systems (PMS) and booking platforms is an advantage.
 </li>
 <li>
 Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests effectively.
 </li>
 <li>
 Fluency in
 
 English
 
 , both written and spoken, is essential.
 </li>
 <li>
 Proficiency in MS Office applications (Word, Excel, Outlook).
 </li>
 <li>
 Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a fast-paced setting.
 </li>
 <li>
 Outstanding problem-solving abilities, with the capacity to handle unexpected situations and resolve conflicts diplomatically.
 </li>
 <li>
 A collaborative team player with the ability to thrive in a dynamic and diverse work environment.
 </li>
 <li>
 Willingness to work
 
 flexible hours, including shifts, weekends, and public holidays
 
 as necessary.
 </li>
 <li>
 Capable of
 
 relocating to the UAE during peak season
 
 as needed.
 </li>
 </ul>
</div>

Guest Relations Agent (English)

<div>Additional Information 
Job Number25189340 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert - Guest Relations Agent

<div>Additional Information 
Job Number25173157 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Explore 437+ Guest relations agent in Egypt this November. Find roles across top companies and apply now to boost your career.

437 guest relations agent jobs IN Egypt

Guest Relations Agent

Guest Relations Agent

Guest Relations Agent

Guest Relations Agent

Guest Relations Agent (English)

Guest Experience Expert - Guest Relations Agent

Guest Experience Expert - Guest Relations Agent