customer service representative Jobs in Egypt

customer service representative

receptionist

hr specialist

concierge agent

reservation manager

guest relations agent

Accor

<div>Job Description 
<ul><li>
Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction.</li><li>
Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>
Handle guest complaints and find solutions, report any problems that take time to solve to his/her direct manager and follow-up on the matter.</li><li>
Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>
Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>
Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions.</li><li>
Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>
Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</li><li>
Work in coordination with all departments and ensure the flow of necessary information.</li><li>
Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>
Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>
Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>
Walk agency representatives and potential guests around the facility.</li><li>
Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>
Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>
Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li><li>
Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>
Support hotel sales. Is authorised to sell charged services.</li><li>
Take part in the Emergency Response Teams.</li><li>
Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>
Respond to guest inquiry forms and all written suggestions, complaints etc.</li><li>
Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li><li>
Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>
Take part in training programmes and departmental internal communication meetings.</li><li>
Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>
Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul> 

Qualifications 
<ul><li>
At least a vocational high school certificate or a related field or equivalent experience.</li><li>
Proven experience in the same role within the hotel industry.</li><li>
Knowledge of hotel operations, service standards, and guest expectations.</li><li>
Effective communication and interpersonal abilities.</li><li>
Detail-oriented and capable of managing multiple tasks and priorities.</li><li>
Flexibility to adapt to a dynamic and fast-paced environment.</li><li>
Fluency in verbal and written English is essential.</li><li>
Additional Russian language is a must, Arabic will be an advantage.</li></ul></div>

Guest Relations Agent

Mercure

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction.
 </li>
 <li>
 Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
 </li>
 <li>
 Handle guest complaints and find solutions, report any problems that take time to solve to his/her direct manager and follow-up on the matter.
 </li>
 <li>
 Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
 </li>
 <li>
 Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
 </li>
 <li>
 Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions.
 </li>
 <li>
 Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.
 </li>
 <li>
 Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.
 </li>
 <li>
 Work in coordination with all departments and ensure the flow of necessary information.
 </li>
 <li>
 Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.
 </li>
 <li>
 Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.
 </li>
 <li>
 Follow the VIP procedures and greet VIP guests and bid them farewell.
 </li>
 <li>
 Walk agency representatives and potential guests around the facility.
 </li>
 <li>
 Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.
 </li>
 <li>
 Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.
 </li>
 <li>
 Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.
 </li>
 <li>
 Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.
 </li>
 <li>
 Support hotel sales. Is authorised to sell charged services.
 </li>
 <li>
 Take part in the Emergency Response Teams.
 </li>
 <li>
 Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail.
 </li>
 <li>
 Respond to guest inquiry forms and all written suggestions, complaints etc.
 </li>
 <li>
 Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.
 </li>
 <li>
 Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.
 </li>
 <li>
 Take part in training programmes and departmental internal communication meetings.
 </li>
 <li>
 Due to being in direct contact with guests, must always look clean, neat and fresh.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
 </li>
 <li>
 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
 </li>
 <li>
 Carry out all other duties assigned by managers and hotel management not specified in the job description.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 At least a vocational high school certificate or a related field or equivalent experience.
 </li>
 <li>
 Proven experience in the same role within the hotel industry.
 </li>
 <li>
 Knowledge of hotel operations, service standards, and guest expectations.
 </li>
 <li>
 Effective communication and interpersonal abilities.
 </li>
 <li>
 Detail-oriented and capable of managing multiple tasks and priorities.
 </li>
 <li>
 Flexibility to adapt to a dynamic and fast-paced environment.
 </li>
 <li>
 Fluency in verbal and written English is essential.
 </li>
 <li>
 Additional Russian language is a must, Arabic will be an advantage.
 </li>
 </ul>
</div>

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience. 
Qualifications<ul><li> 
College diploma in hotel management or related field.</li><li>Previous experience in Front Office or Guest Services</li><li>Good Communication skills in Russian &amp; English.</li><li>Experience with Front Office Systems; Preference is given to Russian nationals legally married to Vietnamese citizens.</li></ul> 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Guest Relations officer Russian-speaking

Four Seasons Hotels & Resorts Egypt

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
 
 
 
 About The Role
 
 
 
 The Guest Experience Agent at Four Seasons Resort Sharm El Sheikh plays a vital role in supporting the Guest Experience Team to deliver exceptional, personalized, and memorable experiences for hotel guests. The primary objective of this position is to enhance guest satisfaction and foster long-term loyalty by facilitating seamless interactions, addressing concerns promptly, and ensuring the high quality of amenities, services, and facilities. The Guest Experience Agent collaborates closely with the Front Office Team and Hotel Assistant Managers to uphold and exceed the hotel's service standards, contributing to an overall elevated guest experience.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Handles all guest interactions with the highest level of hospitality and professionalism.
 </li>
 <li>
 Accommodating special requests whenever possible.
 </li>
 <li>
 Daily guest interactions and resolving glitches.
 </li>
 <li>
 Assists customers in all inquiries concerning hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
 </li>
 <li>
 Supporting the other departments during busy periods.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 
 Required Skills &amp; Knowledge:
 
 
 
 <ul>
 <li>
 A working knowledge of division operations, typically gained through on-the-job experience.
 </li>
 <li>
 Ability to operate computer equipment and other department systems.
 </li>
 <li>
 Proficiency in reading, writing, and speaking English.
 
 
 </li>
 </ul>
 
 Experience &amp; Expertise
 
 
 
 <ul>
 <li>
 More than one year of experience in related roles, with sufficient exposure to Rooms Division departments.
 </li>
 <li>
 Advanced computer skills, including experience with Opera systems, and strong guest service capabilities.
 
 
 </li>
 </ul>
 
 Guest Interaction &amp; Service
 
 
 
 <ul>
 <li>
 Strong interpersonal skills, with a warm and welcoming approach to hotel guests.
 </li>
 <li>
 Provides exceptional, consistent service, adhering to the Golden Rule and maintaining guest satisfaction.
 
 
 </li>
 </ul>
 
 Complaint Handling &amp; Problem Solving
 
 
 
 <ul>
 <li>
 Efficient in managing complaints and resolving issues, with creative and practical solutions to enhance service quality.
 </li>
 <li>
 Always maintains a positive attitude, even during challenging or busy periods.
 
 
 </li>
 </ul>
 
 Multi-tasking &amp; Operational Involvement
 
 
 
 <ul>
 <li>
 Demonstrates the ability to multi-task and work effectively with diverse individuals and groups to ensure top-quality service.
 </li>
 <li>
 Actively participates in operations and role models excellent service to both guests and employees.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Accommodation at other Four Seasons Hotels and Resort
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms
 </li>
 <li>
 Complimentary Employee Meals
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 Full-time position
 
 
 <ul>
 <li>
 Flexible availability required including early mornings, evenings, weekends, and holidays as needed
 </li>
 <li>
 Shifts typically range between 8 hours depending on operational needs
 
 
 </li>
 </ul>
 As a Guest Experience Agent, you will play a key role in ensuring every guest enjoys a personalized and memorable stay and deliver service excellence that reflects the brand&rsquo;s commitment to luxury and hospitality.
</div>

Guest Experience Agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We are seeking an exceptional Concierge Agent to join our hospitality team in Cairo, Egypt. As a Concierge Agent, you will be the ultimate guest ambassador, delivering personalized service and turning every request&mdash;no matter how unique or challenging&mdash;into an unforgettable experience. This role requires a professional, empathetic, and detail-oriented individual who thrives in a fast-paced environment and is passionate about exceeding guest expectations.
 
 
 <ul>
 <li>
 Serve as a knowledgeable hotel ambassador by maintaining current information about hotel facilities, local attractions, dining options, entertainment venues, and city happenings to provide accurate and helpful guidance to guests
 </li>
 <li>
 Manage a diverse range of guest requests with enthusiasm and efficiency, including dining reservations (both in-house and off-property), entertainment bookings, transportation arrangements, tours, medical services, florist services, and other specialized requests
 </li>
 <li>
 Develop and maintain comprehensive guest preference records and history to personalize future interactions and demonstrate genuine care for returning guests
 </li>
 <li>
 Cultivate and maintain a professional network of reliable service providers and local contacts to facilitate seamless coordination of guest requirements
 </li>
 <li>
 Ensure the availability and organization of printed materials such as brochures, city maps, restaurant guides, and promotional information for guest distribution
 </li>
 <li>
 Handle all luggage, messages, parcels, and packages with meticulous care, ensuring efficient delivery, retrieval, and storage
 </li>
 <li>
 Respond to guest inquiries with positivity, transparency, and a solutions-oriented mindset, maintaining composure and courtesy under pressure
 </li>
 <li>
 Follow through on all guest requests and endorsements, ensuring timely completion and follow-up communication
 </li>
 <li>
 Maintain absolute integrity and trustworthiness in all financial matters and guest interactions
 </li>
 <li>
 Adhere to all departmental standard operating procedures, safety policies, and organizational guidelines
 </li>
 <li>
 Collaborate effectively with colleagues across departments to create a service-driven, results-focused work environment
 </li>
 <li>
 Perform additional duties as assigned to support the overall success of the hospitality operation
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Minimum 1 year of professional experience in customer service, hospitality, or a related guest-facing industry
 </li>
 <li>
 Fluency in English with excellent written and verbal communication skills
 </li>
 <li>
 Strong interpersonal and problem-solving abilities with the capacity to handle complex, multifaceted requests
 </li>
 <li>
 Exceptional organizational skills with the ability to manage multiple tasks simultaneously
 </li>
 <li>
 Proficiency with computer systems in a Windows environment, including Microsoft Word, Excel, and PowerPoint
 </li>
 <li>
 Demonstrated ability to remain calm, courteous, and focused on guest needs in high-pressure situations
 </li>
 <li>
 High level of responsibility, reliability, and personal integrity
 </li>
 <li>
 Proven ability to work collaboratively as part of a team while maintaining individual initiative
 </li>
 <li>
 Flexibility and adaptability to changing priorities and guest needs
 </li>
 <li>
 Strong time management skills and results-oriented approach to task completion
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 
 
 </li>
 </ul>
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 
 Hotel Overview
 
 : Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 
 <ul>
 <li>
 Constant standing and walking throughout shift.
 </li>
 <li>
 Frequent lifting and carrying up to 30 lbs.
 </li>
 <li>
 Occasional kneeling, pushing, pulling, lifting.
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 
 Visa Requirements
 
 : Must be legally permitted to work in Egypt.
</div>

Concierge Agent

Etihad

<div>
 
 
 Make the world your home
 
 
 
 
 
 
 
 At Etihad, we believe that exceptional journeys begin with exceptional people. As the national airline of the United Arab Emirates and one of the world&rsquo;s fastest-growing airlines, we connect Abu Dhabi to over 100 destinations worldwide but it&rsquo;s our people who make every journey truly remarkable
 
 
 
 
 
 .
 
 We&rsquo;re searching for passionate, detail-oriented professionals to join ou
 
 r Premium Guest Relatio
 
 ns tea
 
 m in Egyp
 
 t, a dedicated group responsible for managing the travel experiences of our most valued VIP guest
 
 
 
 
 
 s.
 
 In this role, you&rsquo;ll be the single point of contact ensuring seamless, personalised service from the moment a booking is made until the journey&rsquo;s end. You&rsquo;ll handle complex itineraries, coordinate with service delivery teams across the network, and act as an ambassador of Etihad&rsquo;s world-class hospitality. No two days are ever the same each interaction is an opportunity to create unforgettable experiences and represent the very best of Etih
 
 
 
 
 
 
 ad.
 
 What You&rsquo;ll
 
 
 <ul>
 <li>
 Do:Handle all VIP bookings, enquiries, and itinerary management with precision and care across email, WhatsApp and ph
 </li>
 <li>
 one.Manage Etihad Guest redemption bookings and special service requests, ensuring every journey reflects our commitment to excelle
 </li>
 <li>
 nce.Build and maintain close relationships across service delivery areas, ensuring flawless coordination and first-class handling throughout the guest jour
 </li>
 <li>
 ney.Make empowered decisions to resolve any service issues swiftly and effectiv
 </li>
 <li>
 ely.Maintain guest preference databases, ensuring a personalised experience every t
 </li>
 <li>
 ime.Uphold Etihad&rsquo;s highest standards for communication, accuracy, and data confidential
 </li>
 </ul>
 
 
 
 
 ity.Skills &amp; Requirem
 
 
 
 
 
 
 ents
 
 What we&rsquo;re looking
 
 
 <ul>
 <li>
 for:Minimum education: High school diploma or equiva
 </li>
 <li>
 lent.Experience in reservation and ticketing sys
 </li>
 <li>
 tems.At least 3 years of contact centre or customer service experience, ideally in a travel or hospitality environ
 </li>
 <li>
 ment.A passion for delivering inspirational service and building lasting guest relations
 </li>
 <li>
 hips.Strong communication, problem-solving, and multitasking sk
 </li>
 <li>
 ills.Fluency in written and spoken English and Ar
 </li>
 </ul>
 
 
 
 
 abic.
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants t
 
 
 o fly!To learn more, visit etih
 
 ad.com
</div>

Premium Guest Relations Representative - Egypt

<div>Make the world your home

At Etihad, we believe that exceptional journeys begin with exceptional people. As the national airline of the United Arab Emirates and one of the world&rsquo;s fastest-growing airlines, we connect Abu Dhabi to over 100 destinations worldwide but it&rsquo;s our people who make every journey truly remarkable.

We&rsquo;re searching for passionate, detail-oriented professionals to join our Premium Guest Relations team in Egypt, a dedicated group responsible for managing the travel experiences of our most valued VIP guests.

In this role, you&rsquo;ll be the single point of contact ensuring seamless, personalised service from the moment a booking is made until the journey&rsquo;s end. You&rsquo;ll handle complex itineraries, coordinate with service delivery teams across the network, and act as an ambassador of Etihad&rsquo;s world-class hospitality. No two days are ever the same each interaction is an opportunity to create unforgettable experiences and represent the very best of Etihad.

What You&rsquo;ll Do:
<ul><li>
Handle all VIP bookings, enquiries, and itinerary management with precision and care across email, WhatsApp and phone.</li><li>
Manage Etihad Guest redemption bookings and special service requests, ensuring every journey reflects our commitment to excellence.</li><li>
Build and maintain close relationships across service delivery areas, ensuring flawless coordination and first-class handling throughout the guest journey.</li><li>
Make empowered decisions to resolve any service issues swiftly and effectively.</li><li>
Maintain guest preference databases, ensuring a personalised experience every time.</li><li>
Uphold Etihad&rsquo;s highest standards for communication, accuracy, and data confidentiality.</li></ul> 
What we&rsquo;re looking for:
<ul><li>
Minimum education: High school diploma or equivalent.</li><li>
Experience in reservation and ticketing systems.</li><li>
At least 3 years of contact centre or customer service experience, ideally in a travel or hospitality environment.</li><li>
A passion for delivering inspirational service and building lasting guest relationships.</li><li>
Strong communication, problem-solving, and multitasking skills.</li><li>
Fluency in written and spoken English and Arabic.</li></ul> 
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.</div>

Premium Guest Relations Representative

Explore 231+ Guest relations agent in Egypt this March. Find roles across top companies and apply now to boost your career.

231 guest relations agent jobs In Egypt

Guest Relations Agent

Guest Relations Agent

Guest Relations officer Russian-speaking

Guest Experience Agent

Concierge Agent

Premium Guest Relations Representative - Egypt

Premium Guest Relations Representative