customer service representative Jobs in Egypt

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fairmont gold agent / reception agent Jobs in Egypt

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reservations agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<div>About the Role
 
 
The Reservations Agent plays a key role in providing exceptional guest service by handling incoming reservation inquiries, accurately processing bookings, and ensuring each guest&rsquo;s requests are met. The Reservations Agent will serve as the first point of contact for many guests and is essential in creating a positive first impression of the resort.
 
 
⸻
 
 
What You Will Do
 
<ul><li>Respond promptly to incoming calls and emails to capture reservations and accurately input details into the reservations system. Complete all required internal forms. (40%)
</li><li>Run daily reports to support operational departments and ensure accuracy of reservations information. (2%)
</li><li>Manage the general reservations inbox, respond to inquiries, distribute messages, and process brochure or information requests. (5%)
</li><li>Handle guest inquiries, special requests, and basic complaints in line with Four Seasons standards, escalating complex issues to a supervisor or manager as needed. (2%)
</li><li>Accurately process WRO, Trust, Internal Reservations, and FIT reservations in the system. (15%)
</li><li>Call guests or travel planners to confirm or guarantee non-guaranteed reservations, and manage waitlist clearances. (10%)
</li><li>Review daily arrival reports, flag special requests, and assist in hard blocking rooms where applicable. Communicate details of VIP or Special Attention guests to the reservations leadership team. (5%)
</li><li>Monitor Front Desk reservations from the previous night and highlight any recurring issues to the reservations leadership team. (2%)
</li><li>Contact guests to clarify preferences or discrepancies prior to arrival to ensure a smooth guest experience. (3%)
</li><li>Assist in processing Employee Comp and Friends &amp; Family requests in accordance with departmental guidelines. (5%)
</li><li>Follow Four Seasons standards for sales and guest service while maintaining positive and professional relationships with colleagues and other departments.
</li><li>Follow established emergency and safety procedures in accordance with the resort&rsquo;s crisis management plan. (1%)
</li><li>Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as outlined in EmPact. (5%)
</li></ul> 
⸻
 
 
What You Bring
 
<ul><li>Excellent verbal and written English communication skills.
</li><li>Previous experience working with Opera or a similar reservations system preferred.
</li><li>Strong communication and sales skills with the ability to upsell and convert inquiries into bookings.
</li><li>Proficiency in Microsoft Excel and PowerPoint.
</li><li>Strong attention to detail, accuracy, and guest service mindset.
</li></ul> 
⸻
 
 
What We Offer
 
<ul><li>Competitive salary, wages, and a comprehensive benefits package
</li><li>Excellent training and development opportunities
</li><li>Complimentary stays at other Four Seasons Hotels and Resorts
</li><li>Complimentary dry cleaning for employee uniforms
</li><li>Complimentary employee meals
</li></ul> 
⸻
 
 
Schedule &amp; Hours
 
<ul><li>Full-time</li></ul></div></div>

Reservations Agent

Fairmont Nile City

<div>
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
 <li>
 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
 <li>
 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
 <li>
 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
 <li>
 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 </li>
 </ul>
</div>

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.<ul><li>
Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system</li><li>
Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism</li><li>
Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests</li><li>
Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences</li><li>
Analyze booking patterns and guest preferences to support revenue optimization initiatives</li><li>
Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions</li><li>
Maintain organized records and documentation to ensure data integrity and compliance with company policies</li><li>
Identify opportunities to upsell services and packages while remaining transparent about offerings</li><li>
Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality</li><li>
Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed</li></ul> 

Qualifications 
Required Skills &amp; Experience:<ul><li>
Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)</li><li>
Strong listening and interpersonal skills with the ability to build rapport with diverse guests</li><li>
Excellent verbal communication skills in English; additional language proficiency is a valuable asset</li><li>
Proficiency with computer systems and reservation management software</li><li>
Exceptional attention to detail and accuracy in data entry and record-keeping</li><li>
Ability to multitask effectively and prioritize in a high-volume environment</li><li>
Strong problem-solving skills with a proactive approach to resolving issues</li><li>
Demonstrated ability to work collaboratively within a team structure</li><li>
Flexibility to adapt to changing circumstances and learn new processes quickly</li><li>
Goal-oriented mindset with a commitment to achieving performance targets</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

OceanAir

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 The Luxury Hotel Reservations Agent is responsible for handling guest inquiries and converting them into confirmed bookings. This role requires a highly detail-oriented, sales-driven individual who can confidently communicate with guests, present luxury experiences, and maximize booking conversion across direct channels and OTAs.
 
 
 
 
 
 
 
 Job Duties &amp; Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Handle all incoming inquiries via WhatsApp, email, calls, and OTA platforms
 
 </li>
 <li>
 
 Actively convert inquiries into confirmed bookings through persuasive communication
 
 </li>
 <li>
 
 Present and upsell all experiences, packages, and add-ons
 
 </li>
 <li>
 
 Follow up with potential guests to close sales
 
 </li>
 <li>
 
 Maintain high response speed and professionalism at all times
 
 </li>
 <li>
 
 Manage bookings and guest communication on Booking.com, Expedia, and Agoda
 
 </li>
 <li>
 
 Respond to OTA inquiries quickly and accurately
 
 </li>
 <li>
 
 Ensure booking details, rates, and availability are correct
 
 </li>
 <li>
 
 Clearly explain the luxury desert experience and unique selling points
 
 </li>
 <li>
 
 Handle objections and build trust to encourage booking decisions
 
 </li>
 <li>
 
 Manage guest expectations before arrival
 
 </li>
 <li>
 
 Ensure a smooth and premium customer journey from inquiry to confirmation
 
 </li>
 <li>
 
 Work closely with operations and on-ground teams
 
 </li>
 <li>
 
 Communicate special requests, VIP bookings, and guest preferences
 
 </li>
 <li>
 
 Ensure all booking details are accurately recorded
 
 </li>
 <li>
 
 Track conversion rates and booking performance
 
 </li>
 <li>
 
 Provide feedback on customer behavior and common objections
 
 </li>
 <li>
 
 Support revenue growth through upselling and smart offers
 
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications:
 
 
 
 
 
 <ul>
 <li>
 
 2&ndash;4 years experience in hotel reservations, hospitality sales, or call center (tourism preferred)
 
 </li>
 <li>
 
 Strong experience with Booking.com and Expedia
 
 </li>
 <li>
 
 Excellent English communication (written &amp; spoken)
 
 </li>
 <li>
 
 Strong sales and persuasion skills
 
 </li>
 <li>
 
 Highly detail-oriented with strong follow-up ability
 
 </li>
 <li>
 
 Experience handling WhatsApp, email, and call inquiries
 
 </li>
 <li>
 
 Sales &amp; closing ability
 
 </li>
 <li>
 
 Customer engagement
 
 </li>
 <li>
 
 Attention to detail
 
 </li>
 </ul>
</div>

Luxury Hotel Reservations Agent

STM Tours LLC.

Date posted: March 9, 2026Pay: EGP 12,000 - EGP 14,000 per monthJob description:Compensation<ul><li>Salary: EGP 12,000 - EGP 14,000 per month, based on experience</li><li>Location: Remotely.</li><li>Internet Allowance: 300 EGP monthly</li><li>Medical Insurance Allowance</li><li>Annual Salary Increase: 10% &ndash; 15% (based on performance)</li><li>Annual Paid Leave: 21 days per year (eligible after completing 1 full year of employment)</li><li>Travel Opportunity: Possibility to attend 1 hosted international event (Europe / Asia) per year</li><li>Monthly Bonus: Based on sales results &amp; overall performance</li></ul>Company DescriptionA leading travel and tour operator specializing in creating seamless and unforgettable travel experiences tailored to each client&rsquo;s unique needs. We craft bespoke tour packages that connect travelers to the world&rsquo;s most captivating destinations. Our team combines creativity, meticulous planning, and a passion for travel to deliver high-quality services. Whether it&rsquo;s leisure, business, or group travel, we take pride in providing exceptional solutions. Let us take care of the details, so you can focus on enjoying the adventure.Role DescriptionWe are looking for a highly organized and fast-paced Reservations Agent to join our remote team.The ideal candidate will be responsible for handling bookings efficiently, securing the best possible rates from suppliers, and ensuring smooth travel arrangements for clients. This role requires someone who can work under pressure, respond quickly, and maintain accuracy in all reservations.Qualifications<ul><li>Experience in Guided Tours and Travel &amp; Tourism</li><li>Excellent Customer Service skills</li><li>Ability to manage Reservations efficiently</li><li>Strong Sales skills</li><li>Outstanding communication and interpersonal skills</li><li>Ability to work independently and remotely</li><li>Creativity in crafting unique Tour Packages</li><li>Bachelor's degree in Tourism, Hospitality, or a related field is a plus</li></ul>Key Responsibilities<ul><li>Handle hotel, tour, and transportation bookings quickly and accurately</li><li>Communicate with suppliers to negotiate rates and secure the best deals</li><li>Manage multiple reservations simultaneously while maintaining attention to detail</li><li>Ensure all bookings are confirmed and documented properly</li><li>Coordinate with internal teams (sales &amp; operations) for smooth execution</li><li>Resolve booking issues and last-minute changes efficiently</li><li>Maintain strong relationships with suppliers and partners</li></ul>Job Type: Full-timePay: E&pound;12,000.00 - E&pound;14,000.00 per monthWork Location: Remote

Tour Operator | Reservaions Agent

Teleperformance Egypt is hiring fluent English speakers for a newly launching Hospitality account (Wave 0) &mdash; offering fast-track promotion opportunities.Role: Booking Advisor / Hotel Reservations<ul><li>Handle reservations, bookings, and cancellations</li><li>Assist customers with inquiries</li><li>Sales opportunities - hotels' products/services.</li></ul>Offer<ul><li>Salary: 18,000 EGP (including KPIs &ndash; paid in Euro equivalent)</li><li>Sales commission</li><li>Overnight allowance</li><li>Transportation across Cairo &amp; Giza + 1,000 EGP allowance</li><li>Paid training</li><li>No rush calls</li><li>Fast promotion opportunity (Wave 0 advantage)</li></ul>Requirements:<ul><li>Graduates only</li><li>Fluent English (C1)</li><li>Flexible with rotational shifts (24/7) &ndash; up to 2 AM for females</li></ul>Job Types: Full-time, ContractApplication Question(s):<ul><li>Are you a graduate?</li><li>Are you flexible with night/rotational shifts? </li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative - Fluent English Only

Dopamine Travel

About Dopamine Travel and TourismDopamine Travel and Tourism is a leading travel agency committed to delivering exceptional, personalized travel experiences. We specialize in designing tailor-made itineraries and creating unforgettable journeys across the globe. Driven by a passion for excellence, we aim to inspire and connect people with the world around them through seamless and memorable travel solutions.Position OverviewWe are seeking a passionate, customer-focused, and detail-oriented Ticketing Agent to join our dynamic team. The role involves managing flight bookings, issuing tickets, handling fare inquiries, and ensuring a smooth and efficient travel experience for our clients from start to finish.Key Responsibilities<ul><li>Manage flight bookings, reissuances, cancellations, and refunds for both domestic and international travel</li><li>Provide accurate and competitive fare quotations to clients</li><li>Ensure all bookings comply with airline policies, fare rules, and company procedures</li><li>Assist customers via phone, email, chat, and in person with travel inquiries and itinerary planning</li><li>Process payments and issue e-tickets accurately and in a timely manner</li><li>Stay updated on airline schedules, promotions, and travel regulations</li><li>Coordinate with airlines, suppliers, and internal teams to resolve ticketing issues efficiently</li><li>Deliver exceptional customer service to enhance client satisfaction and loyalty</li></ul>Requirements<ul><li>Minimum of 1 year experience as a Ticketing Agent or within a travel agency (required)</li><li>Strong attention to detail and excellent communication skills</li><li>Ability to multitask and perform effectively in a fast-paced environment</li><li>Customer-oriented mindset with strong problem-solving abilities</li><li>Basic knowledge of international travel regulations, fare calculation, and visa requirements is an advantage</li></ul>Job Types: Full-time, PermanentPay: E&pound;13,000.00 - E&pound;15,000.00 per monthWork Location: In person

Ticketing Reservation Agent

Explore 114+ Reservations agent in Egypt this May. Find roles across top companies and apply now to boost your career.

114 reservations agent jobs In Egypt

Reservations Agent

Reservations Agent

Reservations Agent

Luxury Hotel Reservations Agent

Tour Operator | Reservaions Agent

Customer Service Representative - Fluent English Only

Ticketing Reservation Agent