account manager

customer service consultant Jobs in Egypt

customer service consultant

sales representative

customer service and sales officer - teaching centre Jobs in Egypt

customer service and sales officer - teaching centre

customer support specialist Jobs in Egypt

customer support specialist

call center agent

justclean

Job Summary:We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.Requirements:<ul><li>Bilingual (Arabic/English) abilities are a Must.</li><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in a call center or customer service role preferred.</li><li>Strong verbal and written communication skills.</li><li>Good listening and problem-solving abilities.</li><li>Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.</li><li>Basic computer and typing skills.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays if required.</li></ul>Key Responsibilities:<ul><li>Answer Chats and respond to customer inquiries in a professional manner.</li><li>Make outbound calls to follow up on customer issues, provide support, or promote services/products.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain up-to-date knowledge of products, services, and promotions.</li><li>Enter and update customer information in the database accurately.</li><li>Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.</li><li>Escalate complex issues to the supervisor or relevant department as needed.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Follow communication scripts and adhere to company policies and procedures.</li></ul>Preferred Skills:<ul><li>Knowledge of CRM systems or call center software.</li></ul>Job Type: Full-timePay: E&pound;10,000.00 per month

Call Center Agent

Top life Physiotherapy and Hijjama Center

We are currently seeking Customer Service Representative preferably with experience in Medical Center to join our Medical Clinic based in New Cairo - The 5th Settlement.Contact : 01055258305Email : toplife.eg@outlook.com<ul><li>Sales and Persuasion skills.</li><li>People oriented and respectful.</li><li>Motivated and determined with positive attitude</li><li>Must have strong knowledge about the specialty</li><li>Interactive and must have client convincing skills.</li><li>Bilingual : English and Arabic</li></ul>Job Type: Full-time

Customer Service / Call Center Agent

Etisal International

Key Responsibilities:<ul><li>Handling Customer Interactions: Answering a high volume of calls, emails, and potentially live chats or social media messages in a professional and courteous manner.</li><li>Problem Solving &amp; Support: Identifying customer needs, researching issues, and providing accurate information or solutions, which often includes technical troubleshooting and de-escalation of difficult situations.</li><li>Data Management: Accurately obtaining information and documenting all customer interactions, transactions, comments, and complaints within a Customer Relationship Management (CRM) system or database.</li><li>Adhering to Standards: Following company policies, procedures, and communication scripts, while working to meet Key Performance Indicators (KPIs) such as average handling time.</li><li>Collaboration: Coordinating with internal departments and team members to ensure prompt and complete resolution of customer issues.</li></ul>Job Type: Full-timePay: E&pound;14,000.00 - E&pound;17,000.00 per month

Call Center Agent (English Account)

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
 
 
</div>

Fresh Call Center

Concentrix

Job SummaryWe are seeking a dedicated and customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate has excellent communication skills, patience, and a strong problem-solving attitude.Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a professional manner</li><li>Make outbound calls when required (follow-ups, surveys, confirmations, etc.)</li><li>Resolve customer complaints efficiently and escalate complex issues when necessary</li><li>Provide accurate information about products, services, policies, and procedures</li><li>Maintain detailed and accurate records of customer interactions in the system</li><li>Meet individual and team performance targets (quality, productivity, and attendance)</li><li>Follow company guidelines, scripts, and compliance standards</li><li>Build positive relationships with customers to enhance satisfaction and loyalty</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree</li><li>Previous experience in a call center or customer service role is preferred</li><li>Excellent verbal communication and active listening skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Ability to work under pressure and handle difficult customers professionally</li><li>Basic computer skills and familiarity with CRM systems</li><li>Ability to work rotational shifts, including evenings or weekends if required</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional paid training</li><li>Supportive and dynamic work environment</li><li>Health and social insurance</li><li>Transportation provided 24/7</li></ul>Job Type: Full-timePay: Up to E&pound;21,800.00 per monthApplication Question(s):<ul><li>Are you Egyptian?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Location:<ul><li>Giza (Required)</li></ul>

English Customer Service

اورنچ مصر

<div>About the job Call Center Representative - Assiut
<div>Purpose of the job

Handling all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center.

The call center specialist is responsible to handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

Duties and responsibilities

<ul><li>Handle all incoming/outgoing calls of the call center.</li><li>
Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li><li>
Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li><li>
Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li><li>
Communicate with other Customer Care sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound &amp; Save Initiativesetc).</li><li>
Communicate with other departments all relevant customer inquiries if applicable.</li><li>
Achieve the requested staffed time on a daily basis to minimize lost call rate.</li><li>
Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
</li><li>Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li><li>
Respect and apply company vision, mission and values.</li><li>
Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li><li>
Use available methods and tools to develop own skills.</li><li>
Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings.etc).</li><li>
Keep up-to-date with all the services and products provided by Orange.</li><li>
Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul>

Job specification

Education

<ul><li>Bachelor's degree from a recognized university.</li></ul>

Experience

<ul><li>0-2 years of experience in the same function.</li></ul>

Skills and abilities

<ul><li>Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong Customer Orientation.</li>
<li>Strong communication, listening &amp; interpersonal skills.</li><li>
Flexibility &amp; ability to work in a team.</li>
<li>Self-confident with professional behavior &amp; attitude.
</li><li>High sense of time management.</li></ul></div></div>

Call Center Representative - Assiut

Call Center Customer Service Representative

Explore 283+ Call center agent in Egypt this January. Find roles across top companies and apply now to boost your career.