customer service representatives

Sutherland

<div><b>Company Description</b><p><br>
Sutherland is a global leader in digital transformation and customer experience management, helping some of the world&rsquo;s most recognized brands connect with their customers in meaningful ways. With over 35 years of experience and a presence in more than 20 countries, Sutherland delivers innovative solutions across technology, sales, customer support, and business process services. At Sutherland, we don&rsquo;t just offer jobs&mdash;we create career journeys. Our people-first culture encourages growth, development, and innovation, making us one of Egypt&rsquo;s Best Places to Work for three consecutive years. We believe in potential, passion, and ambition. Whether you&rsquo;re a student, graduate, career shifter, or simply exploring new opportunities, Sutherland provides the tools, training, and support to help you succeed and thrive. Why Join Us? Work with a global leader in customer experience and digital transformation Enjoy structured career progression and fast-track promotions Access world-class training, wellness programs, and employee benefits Be part of a diverse, inclusive, and award-winning culture Contribute to projects that have a real impact on clients and communities Our Mission: To deliver exceptional digital experiences that empower businesses and enrich the lives of customers around the world. Sutherland Egypt &ndash; Where your potential becomes performance, and your career truly takes off.</p><b><br>
Job Description</b><p><br>
New Launching Accounts | First Waves | Highest Net Salary in the Market (Salary Increase)</p><div>
Sutherland Cairo is currently hiring Customer Service Representatives to join our team in New Cairo. We offer a professional, people-first environment that supports growth, stability, and long-term career development.<br>
 * *Customer Service (TV Streaming Account):* Up to 21,500 EGP net (Including 15% KPIs)<br>
 * *Sales (Retention B2B):* Up to 23,500 EGP (Including 15% KPIs) + incentives<br>
 * *Technical Support (Telecom Account):* Up to 20,800 EGP (Including 15% KPIs)<br>
 * *Technical Support (Telecom Account):* Up to 17,500 EGP (Including 15% KPIs) + incentives<br>
*Location:* New Cairo<br>
*Full-Time | On-Site*<br>
️ *English Level:* B2 or above<br>
✨ *Benefits &amp; Perks:*<br>
 * *Night Shift Allowance:* 1,100 EGP/month<br>
 * *Mental Wellness Support:* Wellness coach + free therapy sessions<br>
 * *Gym Access &amp; Employee Discounts*<br>
*Transportation:*<br>
<ul><li>Door-to-door for females (8:00 PM &ndash; 6:00 AM)</li><li>Drop-off within 1 km for males</li></ul>
*Promotion eligibility after 6 months*<br>
*Free learning platforms &amp; courses*<br>
*Employee Referral Program:* Earn rewards by referring qualified candidates and growing your network within the company.<br>
✨ *What We Offer:*<br>
✔️ Respectful, non-toxic environment<br>
✔️ Clear career growth &amp; internal promotions<br>
✔️ Full transportation coverage<br>
✔️ Employee recognition programs<br>
*Requirements:*<br>
Graduates &amp; Dropouts (Undergraduates accepted if on gap year, no commitments, B2 English required)<br>
Previous experience is a plus<br>
*Apply Now:*<br>
 * *WhatsApp:* 01032333143<br>
 * *Phone/WhatsApp:* 01034442874</div><b><br>
Qualifications</b><p><br>
Graduates &amp; dropouts are welcome to apply<br>
️ English proficiency required: <b>B2 / B2+ / C1</b><br>
Military papers are required for males</p></div>

Customer Service Representatives

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>New Cairo City - Cairo Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>06-18-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38451H</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p>Sutherland is a global leader in digital transformation and customer experience management, helping some of the world&rsquo;s most recognized brands connect with their customers in meaningful ways. With over 35 years of experience and a presence in more than 20 countries, Sutherland delivers innovative solutions across technology, sales, customer support, and business process services. At Sutherland, we don&rsquo;t just offer jobs&mdash;we create career journeys. Our people-first culture encourages growth, development, and innovation, making us one of Egypt&rsquo;s Best Places to Work for three consecutive years. We believe in potential, passion, and ambition. Whether you&rsquo;re a student, graduate, career shifter, or simply exploring new opportunities, Sutherland provides the tools, training, and support to help you succeed and thrive. Why Join Us? Work with a global leader in customer experience and digital transformation Enjoy structured career progression and fast-track promotions Access world-class training, wellness programs, and employee benefits Be part of a diverse, inclusive, and award-winning culture Contribute to projects that have a real impact on clients and communities Our Mission: To deliver exceptional digital experiences that empower businesses and enrich the lives of customers around the world. Sutherland Egypt &ndash; Where your potential becomes performance, and your career truly takes off.</p>
</div><div><p>Job Description:</p>
<p>New Launching Accounts | First Waves | Highest Net Salary in the Market (Salary Increase)</p>
<div>Sutherland Cairo is currently hiring Customer Service Representatives to join our team in New Cairo. We offer a professional, people-first environment that supports growth, stability, and long-term career development.<br>
 * *Customer Service (TV Streaming Account):*    Up to 21,500 EGP net (Including 15% KPIs)<br>
 * *Sales (Retention B2B):*    Up to 23,500 EGP (Including 15% KPIs) + incentives<br>
 * *Technical Support (Telecom Account):*    Up to 20,800 EGP (Including 15% KPIs)<br>
 * *Technical Support (Telecom Account):*    Up to 17,500 EGP (Including 15% KPIs) + incentives<br>
   *Location:* New Cairo<br>
   *Full-Time | On-Site*<br>
  ️ *English Level:* B2 or above<br>
✨ *Benefits &amp; Perks:*<br>
 * *Night Shift Allowance:* 1,100 EGP/month<br>
 * *Mental Wellness Support:* Wellness coach + free therapy sessions<br>
 * *Gym Access &amp; Employee Discounts*<br>
   *Transportation:*<br>
<ul><li>Door-to-door for females (8:00 PM &ndash; 6:00 AM)</li><li>Drop-off within 1 km for males</li></ul>
   *Promotion eligibility after 6 months*<br>
   *Free learning platforms &amp; courses*<br>
   *Employee Referral Program:* Earn rewards by referring qualified candidates and growing your network within the company.<br>
✨ *What We Offer:*<br>
✔️ Respectful, non-toxic environment<br>
✔️ Clear career growth &amp; internal promotions<br>
✔️ Full transportation coverage<br>
✔️ Employee recognition programs<br>
*Requirements:*<br>
   Graduates &amp; Dropouts (Undergraduates accepted if on gap year, no commitments, B2 English required)<br>
   Previous experience is a plus<br>
   *Apply Now:*<br>
 * *WhatsApp:* 01032333143<br>
 * *Phone/WhatsApp:* 01034442874</div>
</div><div><p>Qualifications:</p>
   <p>Graduates &amp; dropouts are welcome to apply<br>
  ️ English proficiency required: <b>B2 / B2+ / C1</b>
<br>
Military papers are required for males</p></div></div></div></div><p></p>

eClerx

<div><h1 class="jobSectionHeader"><b>Operations Supervisor
</b></h1><p><b>Location: </b>Cairo, Egypt (on-site) <b>Employment type: </b>Full-time
</p><p></p><h2 class="jobSectionHeader"><b>About the role
</b></h2><p>We're hiring an <b>Operations Supervisor </b>to lead a team of customer service representatives in our contact-centre operations. You'll be responsible for your team's daily performance, coaching, and delivery against targets &mdash; keeping service quality high while supporting and developing your people.
</p><p></p><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><ul><li>Lead, supervise, and motivate a team of customer service representatives.
</li><li>Monitor daily performance against KPIs and SLAs (quality, productivity, customer satisfaction, attendance/adherence).
</li><li>Coach and give regular feedback to help team members improve and grow.
</li><li>Manage shift schedules, attendance, and real-time coverage.
</li><li>Handle escalations and support agents on complex customer issues.
</li><li>Run team huddles and one-on-ones, and conduct performance reviews.
</li><li>Track and report team metrics to management.
</li><li>Ensure the team follows processes, quality standards, and company policies.
</li></ul><p></p><h2 class="jobSectionHeader"><b>Requirements
</b></h2><ul><li>2+ years' experience in a contact-centre / BPO environment, including team-lead or supervisory experience.
</li><li>Strong English communication skills (CEFR B2 or above).
</li><li>Solid people-management and coaching skills.
</li><li>Good understanding of contact-centre KPIs and performance management.
</li><li>Comfortable working on-site in rotational shifts.
</li><li>Strong organisation, problem-solving, and reporting skills.
</li><li>Bachelor's degree preferred.
</li></ul><p></p><h2 class="jobSectionHeader"><b>What we offer
</b></h2><ul><li>A leadership role with real impact on team performance and growth.
</li><li>Competitive salary plus performance incentives.
</li><li>Career-development and progression opportunities.
</li><li>A supportive, fast-paced work environment.
</li><li><i>(Add transportation, medical insurance, or other benefits as applicable.)</i></li></ul></div>

Associate Process Manager

ElMehy Engineering Company

<p><b>Administrative &amp; Office Support Responsibilities:</b></p><ul><li>Welcome visitors, clients, and external representatives professionally and direct them to the appropriate employees or departments.</li><li>Receive incoming phone calls, identify callers&rsquo; needs, and transfer calls to the appropriate departments or employees.</li><li>Provide administrative and clerical support to different departments and management as required.</li><li>Prepare official letters, authorizations, and company-related documents required for external representatives and company activities.</li><li>Support the CEO and management team in administrative and coordination activities.</li><li>Coordinate meeting room arrangements and prepare meeting agendas when required.</li><li>Arrange travel bookings, flight tickets, hotel reservations, and visa appointments for management and employees.</li><li>Follow up and coordinate office administration activities and daily operational requirements.</li><li>Maintain office supplies inventory and coordinate the purchasing of office supplies, cleaning materials, buffet items, and printing materials.</li><li>Follow up office cleaning activities and coordinate with housekeeping and service staff to maintain workplace standards.</li><li>Manage administrative expenses and prepare financial claims related to administrative purchases and activities.</li><li>Maintain and update customer records, databases, spreadsheets, and filing systems.</li><li>Maintain both hard copy and electronic archiving systems for company correspondence and documents.</li><li>Operate office equipment such as photocopy machines, scanners, and printers.</li><li>Monitor printing paper consumption and coordinate with the IT Department regarding printing-related requirements.</li><li>Support recycling activities and waste management coordination within the office.</li><li>Ensure confidentiality of company documents, information, and records.</li><li>Adhere to company policies, procedures, and internal regulations.</li><li><b>Qualifications: </b>Bachelor&rsquo;s degree in Business Administration or any related field is preferred..</li></ul><p><b>Experience</b>: 1-3 years of experience in administrative work, Proven experience in administrative support, office coordination, or similar roles.</p><p><b>Computer:</b> Very Good in MS Office</p><p><b>English:</b> Very Good</p><p>Work Location: In person</p>

Admin Assistant

Delivery Hero

<div><b>Company Description</b><p><br>
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><ul><li><p><br>
Coordinate and collaborate with other departments for Account Management/ Commercial and Sales related matters (Marketing, Operations and Finance department)</p></li><li><p>
Act as a first point of contact and respond quickly for Grocery &amp; Retail vendors (partners) queries or complaints, calls and emails if the Account Management representatives are not available and delegate the task to the appropriate Account Management Representatives</p></li><li><p>
Upload and update Grocery &amp; Retail vendors information online and in a timely manner</p></li><li><p>
Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side</p></li><li><p>
Update and monitor the closed Grocery &amp; Retail vendors</p></li><li><p>
Collection and documentation of Grocery &amp; Retail contracts and amendments, filling of vendors contracts, and other sales related data</p></li><li><p>
Prepare contract delivery and pick up report on periodic basis</p></li><li><p>
Manage quality account of the vendors, ensuring continuous partner relationships and resolve operations issues between partner restaurants, users/partner restaurants and users</p></li><li><p>
Prepare reports for grocery &amp; retail vendors on transmission methods, utilizing sales workforce</p></li><li><p>
Maintain accurate records of all sales and prospecting activities including:</p></li><li><p>
Follow-up activities</p></li><li><p>
Transmission methods reports</p></li><li><p>
Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for new vendors</p></li></ul><b><br>
Qualifications</b><ul><li><p><br>
Bachelor&rsquo;s Degree in relevant field</p></li><li><p>
MS Office, Excel Certification</p></li><li><p>
Knowledge of CRM, Sales workforce</p></li><li><p>
Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving and Negotiation Skills</p></li><li><p>
Ability to meet deadlines and be flexible in working</p></li><li><p>
Ability to build good relationships with clients</p></li></ul></div>

Admin Instashop

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Cairo - Cairo Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>06-15-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38455Y</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p>Sutherland is a global leader in digital transformation, helping some of the world's biggest brands succeed through <b>Artificial Intelligence (AI), Automation, Cloud Engineering, and Advanced Analytics</b>.</p>
</div><div><p>Job Description:</p>
   <p><b>We're Hiring: English Customer Service Representatives | Sutherland</b>   
</p><p>Looking for a great opportunity to start or grow your career with a global company? Join <b>Sutherland</b> and become part of a dynamic, professional, and fast-growing team!</p>
   <p><b>Salary: 22,000 EGP Net</b>
   </p><p><b>Position: Customer Service Agent</b>
</p><p>Join Sutherland and deliver exceptional customer support while helping customers resolve inquiries with professionalism and efficiency. Be part of a global company that values innovation, growth, and excellence.   </p>
</div><div><p>Qualifications:</p>
   <p><b>Job Requirements:</b>
<br>
✅ Graduates only (Bachelor's degree holders)<br>
✅ Fully dropped-out students may apply<br>
✅ Males must have a completed Military Service Certificate (served, exempted, or postponed as applicable)<br>
✅ English proficiency level: <b>B2+ to C1</b>
<br>
✅ Excellent communication and interpersonal skills<br>
✅ Ability to work in a fast-paced environment<br>
✅ Customer-oriented mindset and problem-solving skills</p>
   <p><b>Benefits &amp; Perks:</b>
<br>
✨ Net salary of <b>22,000 EGP</b>
   <br>
Transportation provided<br>
   Medical insurance coverage up to <b>200,000 EGP</b>
   <br>
Fully paid training from day one (you will be paid as a full employee during the training period)<br>
   Career growth and development opportunities within a multinational company<br>
   Professional and supportive work environment</p>
<ul><li><b>Working Conditions:</b>
   </li></ul>Rotational shifts<br>
   Overnight shifts are included and candidates must be flexible with shift schedules<br>
   Rotational days off according to business needs
   <p>If you have strong English communication skills and are looking for a stable career with excellent compensation and benefits, we'd love to hear from you!</p>
   <p>Apply now and start your journey with Sutherland! or reach out directly to one of ours HRs at 01034442917</p></div></div></div></div><p></p>

Customer Service Agent

Naguib Selim

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  We are seeking motivated Tele-sales Representatives to join our team. This role is responsible for contacting potential customers (both retail and wholesale) to introduce and promote our products of fabrics, curtains. The ideal candidate should have good background in telesales and strong ability to communicate with customers and close sales over the phone.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Contact potential and existing customers to present and promote company products.
  </li>
  <li>
   Explain product features and offers to customers.
  </li>
  <li>
   Understand customer needs and recommend suitable products.
  </li>
  <li>
   Follow up on leads and customer inquiries to close sales.
  </li>
  <li>
   Achieve assigned sales targets.
  </li>
  <li>
   Build and maintain good relationships with customers.
  </li>
  <li>
   Keep accurate records of calls, customers, and sales activities.
  </li>
  <li>
   Handle customer questions in a professional way.
  </li>
  <li>
   Coordinate with internal teams to ensure smooth order processing and handling.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements
  </strong>
 </p>
 <ul>
  <li>
   Previous experience in real estate telesales or a related field.
  </li>
  <li>
   Strong communication and persuasion skills.
  </li>
  <li>
   Customer-oriented mindset.
  </li>
  <li>
   Basic computer skills.
  </li>
 </ul>
</div>


Telesales Representative

Explore 489+ Customer service representatives in Egypt this July. Find roles across top companies and apply now to boost your career.

489 customer service representatives jobs In Egypt

Customer Service Representatives

Customer Service Representatives

Associate Process Manager

Admin Assistant

Admin Instashop

Customer Service Agent

Telesales Representative