customer service representative

airlines customer support | english Jobs in Egypt

airlines customer support | english

call center representative

customer service & recruitment associate (arabic & english speaker) Jobs in Egypt

customer service specialist Jobs in Egypt

customer service specialist

customer service travel agency

Dopamine Travel

<p>About Us</p><p>At Dopamine Travel and Tourism, we&rsquo;re passionate about delivering exceptional, tailor-made travel experiences. As a leading travel agency, we specialize in creating unforgettable journeys and customized itineraries for our clients across the globe.</p><p>About the Role</p><p>We are looking for a dynamic and results-driven Sales Agent to join our growing team. In this role, you will assist clients in planning and booking their travel arrangements while delivering exceptional customer service and achieving sales targets.</p><p>Key Responsibilities</p><p>* Assist clients with flight, hotel, holiday package, visa, transportation, and tour bookings.</p><p>* Understand customer travel needs and recommend suitable travel packages and itineraries.</p><p>* Provide professional travel advice and destination information.</p><p>* Handle inquiries, quotations, reservations, and booking modifications efficiently.</p><p>* Build and maintain strong relationships with clients to encourage repeat business.</p><p>* Resolve customer concerns and travel-related issues in a timely and professional manner.</p><p>* Stay updated on travel products, destinations, promotions, and industry trends.</p><p>Requirements</p><p>* Fluent in Arabic and English (spoken and written).</p><p>* Minimum 3 years of experience in the travel and tourism industry.</p><p>* Strong knowledge of travel products, destinations, and reservation systems.</p><p>* Experience using online booking platforms and travel reservation tools.</p><p>* Excellent communication, sales, and customer service skills.</p><p>* Ability to work in a fast-paced environment and handle multiple bookings simultaneously.</p><p>* Strong problem-solving skills and attention to detail.</p><p>* Maintain accurate records of bookings, customer interactions, and sales activities.</p><p>* Achieve individual and team sales targets.</p><p>Pay: E&pound;12,000.00 - E&pound;15,000.00 per month</p><p>Work Location: Remote</p>

Sales Agent

Basharsoft

<div><ul><li>For a worldwide shipping agency that also provides logistics, maritime, and customs services.</li><li>
With a focus on traditional values of shipping and a commitment to innovation, Next Maritime offers high-quality services to meet the unique needs of each client. Operating 24/7, Next Maritime ensures the highest level of service to all types of vessels.</li></ul><p><b>
Role Description</b></p><ul><li>
This is a full-time on-site role for an Agency Operator - Junior Level at Next Maritime located in Alexandria, Egypt. The Agency Operator will be responsible for handling day-to-day operations related to worldwide shipping agency services.</li><li>
The role will also involve providing round-the-clock service to clients and ensuring the individual needs of each client are met.</li></ul><p><b>
Qualifications</b></p><ul><li>
Experience as a customer service agent (English Speaking accounts) is a must.</li><li>
Experience with a ship agency is a must.</li><li>
Strong organizational and time management skills</li><li>
Ability to work effectively in a fast-paced environment</li><li>
Excellent communication and teamwork skills</li><li>
Problem-solving and decision-making skills</li><li>
Attention to detail and accuracy</li><li>
Proficiency in Microsoft Office Suit</li><li>
Proficiency in English both spoken and written.</li></ul></div><p></p>

Ship Agency Operator

Travelport

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
  <br/>
  <br/>
 </strong>
 <strong>
  What&rsquo;s Travelport?
  <br/>
  <br/>
 </strong>
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
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 We are on a mission to power the future of travel; come join us.
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 <strong>
  What does a great Customer Success Manager
 </strong>
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  do?
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  <br/>
 </strong>
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
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 <strong>
  Responsibilities include:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
  </li>
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   Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
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   Maintain excellent relationships with key individuals within the customer organization.
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   Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
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  </li>
 </ul>
 <strong>
  Who we are looking for in this role:
 </strong>
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 <ul>
  <li>
   Degree-level education
  </li>
  <li>
   Airline and/or GDS experience preferable
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  <li>
   3+ years proven track record of successful customer relationship management and customer service
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   Experience in direct responsibility for operational support
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  <li>
   Fluent written and spoken English, additional languages an advantage
  </li>
  <li>
   Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
  </li>
  <li>
   Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
  </li>
  <li>
   Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Are always ready to give it your all and deliver high quality work
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   Are excited to use your creativity and innovative thinking to try new things
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   Take responsibility and own your work
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  <li>
   Are courageous and ambitious to challenge what&rsquo;s been done before
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Interested? We&rsquo;d love for you to get in touch!*
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 </em>
</div>


Customer Success Manager I

MetLife

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div><div><b>Location</b></div><div>
Cairo, Egypt</div>
</div></div></div></div></div><div><div><div><div><div>Working Schedule
</div><div>Full-Time
</div></div><div><div>Work Arrangement
</div><div>Hybrid
</div></div><div><div>Posted Date
</div><div>23-Jun-2026
</div></div><div><div>Job ID
</div><div>18632
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements
</b></h3></div></div><div><div><div><div><div><h3 class="jobSectionHeader"><b>Role Overview</b></h3><p>
We are looking for a Policy Relations &amp; Resolution Analyst to provide data-driven insights and operational support to Agency and Banca channels. This role is key to enhancing portfolio performance, improving persistency, and ensuring efficient handling of customer-related activities.</p><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><ul><li>
Prepare and manage agency reports to support performance tracking and decision-making</li><li>
Share monthly lapsed business reports with agency teams</li><li>
Monitor and report on IQA% and renewable persistency metrics</li><li>
Prepare and distribute replacement reports in line with company guidelines</li><li>
Develop and present First Year Persistency rolling reports</li><li>
Support the design and tracking of sales contests for Agency and Banca channels</li></ul><h3 class="jobSectionHeader"><b><br>
Retail Operations Support</b></h3><ul><li>
Handle walk-in customer requests and inquiries</li><li>
Investigate and resolve customer complaints</li><li>
Manage written surrender requests</li><li>
Support call center requests and follow-ups</li><li>
Handle IPA suspended cases and ensure proper resolution</li></ul><h3 class="jobSectionHeader"><b><br>
Qualifications &amp; Skills</b></h3><ul><li>
Strong analytical and reporting skills</li><li>
0-2 years of experience in sales support, operations, or reporting (preferably within insurance)</li><li>
Good understanding of persistency, replacement, and sales KPIs</li><li>
Strong attention to detail and ability to work with data</li><li>
Good communication and stakeholder coordination skills</li><li>
Ability to handle customer-related cases efficiently</li></ul></div>
</div></div></div></div></div><div><div><div><div><div><b>About MetLife</b><br>
<div></div>
<p>Recognized on Fortune magazine's list of the &quot;World's Most Admired Companies&quot; and Fortune World&rsquo;s 25 Best Workplaces&trade;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
</p><p></p><p>Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible. Join us!</p></div></div></div></div></div></div>

Policy Relations & Resolution Analyst

Work wonders 

<p><i><b>Job Title: </b></i><b>International Account Advisor</b></p><p><i><b>Company: </b></i><b>VOD UK</b></p><p><i><b>Location: </b></i><b>Hybrid</b></p><p><i><b>Job Type: </b></i><b>Full-time</b></p><p><i><b>About Us:</b></i></p><p>LEO Trading Agency is excited to announce a new opportunity for International Account Advisors to join VOD UK's team!</p><p><i><b>Job Description:</b></i></p><p>We're seeking highly motivated and customer-focused individuals to join our team as International Account Advisors. As an International Account Advisor, you will be responsible for receiving calls from the UK and providing exceptional customer service.</p><p><i><b>Job Details:</b></i></p><p><b>Receiving calls from the Uk</b></p><ul><li>Hybrid job (2 days on-site, 3 days remote)</li><li>PC or laptop will be provided</li><li>Grads &amp; Dropouts</li><li>B2+ up to C1 English level</li></ul><p><b>Working Hours:</b></p><ul><li>8 working hours with an hour break</li><li>Rotational shifts</li><li>Rotational weekend (2 days)</li><li>No overnight shift (earliest shift starts at 8 AM, and latest shift ends at 11 PM)</li></ul><p><b>Benefits:</b></p><ul><li>Social Insurance (from day one)</li><li>Medical Insurance (after training)</li><li>Connectivity Allowance (650 LE)</li><li>Transportation</li></ul><p>How to Apply:</p><p>If you're a motivated and customer-focused individual looking for a new challenge, please text 01013282103 to apply!</p><p>#JobOpening #InternationalAccountAdvisor #CustomerService #HybridJob #CareerOpportunity #VODUK #LEOTradingAgency</p><p>Job Type: Full-time</p><p>Pay: From E&pound;13,000.00 per month</p><p>Work Location: Hybrid remote in Smart Village</p>

Customer Service Representative

Nextcare

<div>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 The Team Leader will oversee a dual function team supporting Pulse training and medical coding across the MEA region. This role combines operational leadership, stakeholder management, and technical oversight of both Pulse training and medical coding quality.
 <br/>
 <br/>
 Based in Cairo, the Team Leader will manage a team of platform trainers responsible for onboarding and upskilling providers on Pulse, alongside medical coders who ensure accurate and compliant medical coding services. The role requires a balance of people leadership, process optimisation, and regional coordination to ensure high service quality, regulatory compliance, and continuous improvement in provider experience and coding accuracy.
 <br/>
 <br/>
 <strong>
  What You Do
  <br/>
  <br/>
 </strong>
 Responsibilities will include, but are not limited to, the following:
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 <strong>
  Team Leadership &amp; Management
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  <br/>
 </strong>
 <ul>
  <li>
   Lead, coach and develop a team of platform trainers and medical coders ensuring cross capability amongst team members
  </li>
  <li>
   Set clear performance objectives and monitor KPIs related to training effectiveness, coding accuracy and service delivery
  </li>
  <li>
   Foster a collaborative, high performance team culture across the team
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   <br/>
  </li>
 </ul>
 <strong>
  Pulse Training &amp; Support
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 </strong>
 <ul>
  <li>
   Oversee delivery of training programs for providers on Pulse
  </li>
  <li>
   Ensure training materials are accurate, up to date and aligned with system enhancements
  </li>
  <li>
   Monitor provider adoption, engagement and feedback to improve training approaches
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   <br/>
  </li>
 </ul>
 <strong>
  Medical Coding
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise coding activities to ensure accuracy, consistency and compliance with coding standards
  </li>
  <li>
   Implement quality assurance processes, including audits and feedback loops
  </li>
  <li>
   Support resolution of complex coding queries and escalations
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   <br/>
  </li>
 </ul>
 <strong>
  Operational Excellence
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Drive continuous improvement initiatives across training and coding workflows including the cross training of all staff in the team
  </li>
  <li>
   Identify inefficiencies and implement scalable solutions to enhance productivity and quality
  </li>
  <li>
   Maintain documentation of processes, guidelines and best practices
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stakeholder Management
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  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with internal teams including Claims Automation, Quality, Policy Management and others
  </li>
  <li>
   Act as a key point of contact for regional stakeholders
  </li>
  <li>
   Support communication of system updates, code changes and operational impacts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reporting &amp; Governance
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  <br/>
 </strong>
 <ul>
  <li>
   Track &amp; report on key performance indicators, including training outcomes and coding accuracy
  </li>
  <li>
   Ensure compliance with internal policies and external regulatory requirements
  </li>
  <li>
   Provide insights and recommendations to senior management
  </li>
  <li>
   AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
   <br/>
   <br/>
  </li>
 </ul>
 At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.
 <br/>
 <br/>
 <strong>
  What You Bring
  <br/>
  <br/>
 </strong>
 To be successful in this position you will need to have the following skills / experience:
 <br/>
 <br/>
 <strong>
  Essential
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum degree level qualification in relevant healthcare or related field
  </li>
  <li>
   Previous experience in medical coding, healthcare operations or medical insurance
  </li>
  <li>
   Strong knowledge of coding standards
  </li>
  <li>
   Previous experience in a leadership or supervisory role
  </li>
  <li>
   Fluency in English and Arabic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desirable
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professional certification in medical coding
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personal Attributes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Results driven and pragmatic, focused on achieving measurable outcomes.
  </li>
  <li>
   Confident communicator and facilitator, able to build trust across diverse stakeholder groups.
  </li>
  <li>
   Collaborative and resilient, thriving in a dynamic and fast moving environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How We Hire
  <br/>
  <br/>
 </strong>
 <strong>
  <em>
   Agency Statement
  </em>
 </strong>
 <em>
  Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
  <br/>
  <br/>
 </em>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.
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 <br/>
 97278 | Project Management | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
 <br/>
 <br/>
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 <br/>
 <br/>
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 <br/>
 <br/>
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 <br/>
 <br/>
 <strong>
  Join us.
 </strong>
 Let's care for tomorrow.
 <br/>
 <br/>
 Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz&lsquo; company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
</div>


Team Lead - Pulse & Medical Coding

Global University Systems

<div>
 <strong>
  About Global University Systems (GUS)
  <br/>
  <br/>
 </strong>
 Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.
 <br/>
 <br/>
 <strong>
  Position
  <br/>
  <br/>
 </strong>
 The Business Development Manager for International Student Recruitment will oversee all student recruitment activities, business development activities, account management, and marketing events for B2B channels across the country or region you will manage. You will collaborate with Company Directors to develop B2B channels and implement marketing and sales strategies to promote international student recruitment for GUS. You will be representing one of our universities or colleges located in either Europe, North America, or Asia.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Essential Criteria
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You will have experience in international student recruitment for higher education.
  </li>
  <li>
   You have an established and relevant agency network and solid relationships with key stakeholders within these agencies.
  </li>
  <li>
   A solid understanding of industry trends is essential to inform the group&rsquo;s strategic planning and forecasting.
  </li>
  <li>
   You will have developed and trained education agents on how to promote the brand you represent.
  </li>
  <li>
   You will have experience sourcing agents from fairs, business trips, enquiries, referrals, and general searches in line with business development responsibilities.
  </li>
  <li>
   You will have experience generating new revenue from existing streams and accounts, as well as identifying new opportunities.
  </li>
  <li>
   You will have a proven track record of assisting in identifying, supporting, and developing potential business partners and growing existing client relationships.
  </li>
  <li>
   You will have experience performing client research, including (but not limited to) meeting and engaging with key players in the industry.
  </li>
  <li>
   You will be a highly motivated individual who strives for success in all areas.
  </li>
  <li>
   You are confident in delivering workshops and presentations, hosting conferences, and being in front of the camera.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desirable Criteria
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Salesforce or database management experience.
  </li>
  <li>
   We will consider applicants who have represented an institution directly (located anywhere within your region) or who have significant agency experience where they have managed a sub-network of agents.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Location
  <br/>
  <br/>
 </strong>
 The position is home-based with travel. Ideally, you will be located within your country and able to travel with ease, as your main marketing activities will be held in this area (where agents are based).
 <br/>
 <br/>
 <strong>
  Other Information
  <br/>
  <br/>
 </strong>
 Please note this position is only available on our consultancy agreement.
 <br/>
 <br/>
 The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
 <br/>
 <br/>
 There is an expectation that all employees will maintain the values of the Group and comply with the Code of Conduct, as well as equality and diversity, health and safety, and safeguarding policies.
</div>


Business Development Manager for International Student Recruitment

Explore 498+ Customer service travel agency in Egypt this June. Find roles across top companies and apply now to boost your career.