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customer service representative Jobs in Egypt

customer service representative

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business development representative

customer service specialist Jobs in Egypt

customer service specialist

call center representative

HSBC

<div>
 
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 </li>
 <li>
 Provide accurate information on HSBC products, services, and procedures.
 </li>
 <li>
 Identify customer needs and offer appropriate solutions or escalate when necessary.
 </li>
 <li>
 Ensure all interactions comply with HSBC&rsquo;s service standards and regulatory requirements.
 </li>
 <li>
 Maintain accurate records of customer interactions and transactions.
 </li>
 <li>
 Contribute to team goals by achieving individual performance targets.
 </li>
 </ul>
 
 
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 
 
 <ul>
 <li>
 Strong communication and active listening skills.
 </li>
 <li>
 Customer service orientation with problem-solving ability.
 </li>
 <li>
 Ability to multitask and manage time effectively in a fast-paced environment.
 </li>
 <li>
 Team player with adaptability to changing business needs.
 </li>
 </ul>
</div>

Call Center Representative

Imploy Egypt

<div>
 
 خدمة عملاء (مبتدئ) &ndash; القاهرة، مصر
 
 
 نبذة عن الوظيفة
 
 
 هل تمتلك مهارات تواصل ممتازة وشغفًا بمساعدة الآخرين؟ انضم إلى فريقنا كموظف خدمة عملاء في القاهرة، مصر. نبحث عن شخص متحمس في بداية مسيرته المهنية لتقديم تجربة استثنائية للعملاء والعمل ضمن بيئة داعمة وديناميكية. هذه فرصة رائعة لاكتساب الخبرة والتطور المهني في مجال خدمة العملاء.
 
 
 المسمى الوظيفي
 
 
 خدمة عملاء (مبتدئ)
 
 
 الموقع
 
 
 القاهرة، مصر
 
 
 نوع العمل
 
 
 دوام كامل
 
 
 الراتب
 
 
 راتب تنافسي بالدولار الأمريكي (USD)
 
 
 المهام والمسؤوليات
 
 <ul>
 <li>
 الرد على استفسارات العملاء عبر الهاتف والبريد الإلكتروني والدردشة المباشرة.
 </li>
 <li>
 تقديم معلومات دقيقة وواضحة حول المنتجات والخدمات.
 </li>
 <li>
 التعامل مع المشكلات والشكاوى وحلها بطريقة احترافية.
 </li>
 <li>
 تسجيل وتوثيق جميع تفاعلات العملاء على نظام إدارة علاقات العملاء (CRM).
 </li>
 <li>
 التعاون مع الفرق الداخلية لضمان حل المشكلات المعقدة بكفاءة.
 </li>
 <li>
 المساهمة في تحسين تجربة العملاء من خلال مشاركة الملاحظات والاقتراحات.
 </li>
 </ul>
 
 المتطلبات
 
 <ul>
 <li>
 مؤهل جامعي أو دبلوم.
 </li>
 <li>
 لا يشترط وجود خبرة سابقة.
 </li>
 <li>
 مهارات تواصل ممتازة باللغة العربية (تحدثًا وكتابةً وقراءةً).
 </li>
 <li>
 معرفة أساسية باللغة الإنجليزية تُعد ميزة إضافية.
 </li>
 <li>
 مهارات جيدة في حل المشكلات والتفكير المنطقي.
 </li>
 <li>
 القدرة على إدارة الوقت والعمل تحت الضغط.
 </li>
 <li>
 إجادة استخدام الحاسب الآلي وبرامج Microsoft Office.
 </li>
 <li>
 شخصية إيجابية، صبورة، وقادرة على التعامل مع مختلف أنواع العملاء.
 </li>
 </ul>
 
 المزايا
 
 <ul>
 <li>
 راتب تنافسي بالدولار الأمريكي.
 </li>
 <li>
 بيئة عمل داعمة ومحفزة.
 </li>
 <li>
 برامج تدريب وتطوير مهني مستمرة.
 </li>
 <li>
 تأمين صحي واجتماعي بعد اجتياز فترة الاختبار.
 </li>
 <li>
 فرص واضحة للترقية والتطور الوظيفي.
 </li>
 <li>
 ساعات عمل منتظمة بدوام كامل.
 </li>
 </ul>
 
 إذا كنت تبحث عن بداية قوية لمسيرتك المهنية في مجال خدمة العملاء، يسعدنا استقبال سيرتك الذاتية والانضمام إلى فريقنا.
 
</div>

اورنچ مصر

<div><h4 class="jobSectionHeader">About the job Representative, Call Center - Enterprise</h4>
<div>Purpose of the job

Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

Duties and responsibilities

<ul><li>Handle all incoming/outgoing calls of the call center.</li></ul>
<ul><li>Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li></ul>
<ul><li>Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li></ul>
<ul><li>Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li></ul>
<ul><li>Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound &amp; Save Initiativesetc).</li></ul>
<ul><li>Communicate with other departments all relevant customer inquiries if applicable.</li></ul>
<ul><li>Achieve the requested staffed time on a daily basis to minimize lost call rate.</li></ul>
<ul><li>Provide proper information to customers with complete and comprehensive understanding of Mobinil products and services.
</li></ul><ul><li>Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li></ul>
<ul><li>Respect and apply company vision, mission and values.</li></ul>
<ul><li>Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li></ul>
<ul><li>Use available methods and tools to develop own skills.</li></ul>
<ul><li>Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings. etc).</li></ul>
<ul><li>Keep up-to-date with all the services and products provided by Mobinil.</li></ul>
<ul><li>Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul>

Job specification

Education

<ul><li>Bachelor's degree from a recognized university</li></ul>

Experience

<ul><li>0-2 year of experience in the same function.</li></ul>

Skills and abilities

<ul><li>Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong communication, listening &amp; interpersonal skills.</li><li>
High sense of time management.</li><li>
Strong Customer Orientation.</li><li>
Flexibility &amp; ability to work in a team.</li>
<li>Self-confident with professional behavior &amp; attitude.</li></ul></div></div>

Representative, Call Center - Enterprise

51Talk

<div>
 
 💼 Telesales Representative (Educational Advisor)
 
 
 
 
 
 🚀 What You'll Do:
 
 
 
 
 
 📞 Make outbound calls to potential and existing customers to promote and sell our products and services.
 
 
 🎯 Understand customer needs, recommend suitable solutions, and close sales effectively.
 
 
 💬 Respond to inquiries clearly and professionally, turning conversations into positive sales opportunities.
 
 
 🤝 Follow up on marketing leads, build strong relationships, and maintain accurate records in the CRM system.
 
 
 💪 Handle objections with confidence, provide clear product information, and ensure a smooth sales process.
 
 
 🧠✨Support students throughout their learning journey by identifying challenges and offering tailored solutions
 
 
 🏆 Consistently achieve or exceed sales targets and KPIs.
 
 
 📊Track and analyze student learning data to identify areas for improvement and propose actionable plans to boost learning effectiveness
 
 
 
 
 
 ✅ Requirements:
 
 
 
 
 
 📈 Minimum of 1 year of experience in sales (telesales, call center, or education industry preferred).
 
 
 🗣️ English communication skills (B1 level or above).
 
 
 🔥 Target-driven mindset with the ability to consistently meet and exceed goals.
 
 
 📚Passion for education and a strong commitment to delivering exceptional customer experiences
 
 
 ----
 
 
 
 
 
 📍 Work Schedule &amp; Location:
 
 
 
 
 
 📌 Location:
 
 
 Maadi, Cairo (on-site position)
 
 
 
 
 
 🕒 Schedule:
 
 
 Sunday to Thursday: 12:00 PM &ndash; 9:00 PM (includes a 1 hour and 15 min break)
 
 
 Saturday: 12:00 PM &ndash; 4:00 PM
 
 
 Friday: Day off
 
 
 
 
 
 ----
 
 
 
 
 
 📩 Apply Now!
 
 
 
 
 
 📧 Send your resume to: ReemRagab@51talk.com
 
 
 💬 Or reach out via WhatsApp: 01276534443
 
</div>

Sales Specialist

<div>
 
 
 
 Job Summary;
 
 
 
 
 
 
 
 
 
 
 The Client Affairs Director is responsible for leading and managing all client-facing operations across the post-sales customer journey, including property handover, customer service operations, and call center management. This role ensures a seamless and positive customer experience from unit readiness through handover and ongoing client support.
 
 
 
 
 
 The Client Affairs Director plays a critical role in strengthening customer trust, enhancing brand reputation, and ensuring the successful delivery of projects from a client experience perspective. Real estate development experience is essential, while community management exposure is considered a strong advantage.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Lead and manage the Client Affairs function, overseeing customer service, call center operations, and property handover activities to ensure a consistent and high-quality client experience.
 </li>
 <li>
 Develop and implement client service strategies, policies, and procedures to enhance customer satisfaction and strengthen long-term relationships with clients.
 </li>
 <li>
 Oversee the end-to-end handover process, ensuring proper coordination with Development, Construction, Finance, and Legal teams to deliver units to clients smoothly and in line with company standards.
 </li>
 <li>
 Ensure efficient management of customer inquiries, requests, complaints, and escalations across all service channels including call center, digital platforms, and customer service offices.
 </li>
 <li>
 Establish and monitor service level agreements (SLAs), quality standards, and operational procedures to maintain high performance in customer service and call center operations.
 </li>
 <li>
 Monitor client feedback, satisfaction surveys, and service performance data to identify improvement opportunities and enhance overall client experience.
 </li>
 <li>
 Coordinate with internal departments to resolve technical, contractual, or financial client issues and ensure timely resolution of client concerns.
 </li>
 <li>
 Develop reporting dashboards and performance metrics related to handover operations, customer satisfaction, service response times, and complaint resolution.
 </li>
 <li>
 Lead, mentor, and develop the Client Affairs team to ensure high performance, service excellence, and alignment with the company&rsquo;s customer experience strategy.
 </li>
 <li>
 Support the transition of clients from handover to community management or property management teams to ensure continuity of service and resident satisfaction.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Job Qualifications and Requirements
 
 
 
 
 
 
 
 
 - Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Management, or a related field.
 </li>
 <li>
 Professional certifications in Customer Experience or Service Management are considered an advantage.
 </li>
 </ul>
 
 
 - Previous Experience:
 
 
 <ul>
 <li>
 Minimum 5 years in a leadership role in customer service, client relations, or customer experience within the real estate development sector.
 </li>
 <li>
 Proven experience managing property handover operations, customer service teams, and call center functions in real estate developers.
 </li>
 </ul>
 
 
 - Special requirements:
 
 
 <ul>
 <li>
 Community management or property management exposure is a plus.
 </li>
 <li>
 Strong knowledge of the real estate customer lifecycle including sales support, unit handover, and post-handover service.
 </li>
 <li>
 Strong problem-solving and conflict resolution capabilities with a customer-centric mindset.
 </li>
 <li>
 Ability to analyze customer feedback and operational data to drive service improvements.
 </li>
 </ul>
 
 
</div>

Client Affairs Director

Citpeck

citPEAK is hiring a &ldquo;Sales and Business Development Representative &ldquo;- #German account to an international company having branches in most of the European countries, work location from Nasr City , CairoNet salary #45000EGP+ other benefits#Job_Description:Cold call into prospects generated by a variety of outside sourcesWork with your dedicated inside sales consultant to identify ongoing strategic targets.Arrange appointments for our sales teamReport results#Requirements:Native Germans or Egyptians with level (C1/C2) is Must.Graduates and Undergraduates with no attendance only are welcome to apply.#Benefits:<ul><li>Attractive fixed salary of 45k.- EGP NET per month + attractive commission (uncapped) + Company bonus based on your KPI's(6K net)</li><li>Transportation Allowance (3K Net)</li><li>One fixed shift 9 hours (8 net hours + 1-hour break)</li><li>2 days weekend: Saturday and Sunday</li><li>Social and Health Insurance</li><li>Personal and professional development system</li><li>Work Location: Nasr City or Hurghada</li></ul>Job Type: Full-timeWork Location: In person

German account(45000EGP+ other benefits)

citPEAK is hiring a &ldquo;Sales and Business Development Representative &ldquo;- #English account to an international company having branches in most of the European countries, work location from Nasr City , CairoNet salary #35000EGP+ other benefitsJob_Description:Cold call into prospects generated by a variety of outside sourcesWork with your dedicated inside sales consultant to identify ongoing strategic targets.Arrange appointments for our sales teamReport resultsRequirements:c1/c2 English or Egyptians with level (C1/C2) is Must.Graduates and Undergraduates with no attendance only are welcome to apply.#Benefits:<ul><li>Attractive fixed salary of 35k.- EGP NET per month + attractive commission (uncapped) + Company bonus based on your KPI's(7K net)</li><li>Transportation Allowance (3K Net)</li><li>Night Allowance in case of night shift</li><li>One fixed shift 9 hours (8 net hours + 1-hour break)</li><li>2 days weekend: Saturday and Sunday</li><li>Social and Health Insurance</li><li>Personal and professional development system</li><li>Work Location: Nasr City</li><li>Transportation allowance is Provided.</li></ul>Job Type: Full-timeWork Location: In person

English Accont(35000EGP+ other benefits)

Explore 120+ Call center representative in Egypt this June. Find roles across top companies and apply now to boost your career.

120 call center representative jobs In Egypt

Call Center Representative

Call Center Representative

Representative, Call Center - Enterprise

Sales Specialist

Client Affairs Director

German account(45000EGP+ other benefits)

English Accont(35000EGP+ other benefits)