customer service representative Jobs in Egypt

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english customer service representative Jobs in Egypt

english customer service representative

call center representative

EMS Body Fit Egypt

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 Company Description
 
 
 
 We suggest you enter details here.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Call Center Representative located in Qesm El Sheikh Zaid. The Call Center Representative will handle inbound and outbound customer calls, provide excellent customer support, address customer inquiries, and ensure high levels of customer satisfaction. The role involves resolving customer concerns effectively and recording details of interactions in the system.
 
 
 
 Qualifications
 
 
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 Strong Customer Service, Customer Support, and Customer Satisfaction skills
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 Excellent Interpersonal Skills with the ability to communicate clearly and professionally
 </li>
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 Proficiency in Computer Literacy and familiarity with call center software or systems
 </li>
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 Problem-solving skills and ability to work in a fast-paced environment
 </li>
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 Previous experience in customer service or related fields is a plus
 </li>
 <li>
 Ability to work on-site in Qesm El Sheikh Zaid
 </li>
 </ul>
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Call Center Representative

Concentrix

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 Attractive Salary
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 Transportation Available
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 </ul>
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 Salary up to 18k
 
 
 Transportation available
 
 
 Grads only
 
 
 English B2 is a must
 
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 Unlimited sales bonus
 
 
 Transportaion available
 
 
 Night &amp; Overnight Shifts
 
 
 
 English is a must
 
 
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<div>
 
 
 Bonjour !
 
 Je m&rsquo;appelle Menna et je travaille dans les ressources humaines 👩 💼
 
 
 Je recherche des personnes int&eacute;ress&eacute;es pour un poste dans un centre d&rsquo;appel chez Concentrix
 
 Alex et Cairo
 
 (service client ou support technique).
 
 
 📌 Le salaire est de
 
 30800 EGP.
 
 
 
 Si vous &ecirc;tes int&eacute;ress&eacute;(e), merci de m&rsquo;envoyer :
 
 
 * Votre nom complet
 
 
 * Votre adresse e-mail
 
 
 * Votre num&eacute;ro de t&eacute;l&eacute;phone
 
 
 * Votre ville de r&eacute;sidence
 
 
 🎤 Et aussi :
 
 
 Un petit message vocal o&ugrave; vous vous pr&eacute;sentez en fran&ccedil;ais et en anglais, et pr&eacute;cisez si vous avez une exp&eacute;rience dans un centre d&rsquo;appel ou non.
 
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QNB Egypt

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 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
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 Excellent Interpersonal &amp; selling skills
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 High communication skills, especially verbal
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 Ability to work under pressure &amp; shifts basis
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 Good knowledge of computer and telephony Environment
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 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsource - Sales & Call Center Representative

geidea

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 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Contact Center Advisor:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
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 Handle calls from customers regarding inquiries, complaints, and technical issues.
 </li>
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 Provide accurate and efficient solutions to ensure customer satisfaction and retention.
 </li>
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 Maintain detailed and accurate records of customer interactions and transactions.
 </li>
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 Collaborate with other departments to escalate and resolve complex issues.
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 Stay up to date with product knowledge and services to better assist customers.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management or any related field.
 </li>
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 At least 6 months of experience in customer service
 </li>
 <li>
 English level B1/C1
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Contact Center Advisor
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Call Center Representative - UAE Account

Explore 404+ Call center representative in Egypt this March. Find roles across top companies and apply now to boost your career.

404 call center representative jobs In Egypt

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Call Center Representative

Call Center Representative

Call Center Representative

Outsource - Sales & Call Center Representative

Call Center Representative - UAE Account