customer service representative Jobs in Egypt

customer service representative

customer success specialist Jobs in Egypt

customer success specialist

sales manager

receptionist

call center specialist

call center representative

seven

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
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 Handle inbound and outbound customer calls professionally and efficiently.
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 Respond to customer inquiries regarding financing solutions, payment plans, and account details
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 Provide accurate product and service information while maintaining high- quality standards.
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 Resolve customer complaints, requests, and escalations with empathy and efficiency.
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 Log all customer interactions accurately in the CRM system.
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 Follow up on pending cases to ensure timely resolution.
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 Coordinate with internal departments (Finance, Sales, Collections, etc.) to solve customer issues.
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 Promote SEVEN&rsquo;s financing services and guide customers through the application process.
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 Ensure compliance with company policies, data privacy, and Central Bank of Egypt regulations.
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 Strive to meet and exceed individual and team KPIs (call handling time, satisfaction rate, etc.).
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business Administration, Commerce, or any related field
 </li>
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 0-2 years of experience
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 Customer service, preferably in financial services, banking, or telecom
 </li>
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 Strong problem-solving and customer-handling abilities.
 </li>
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 Active listening and conflict-resolution skills.
 </li>
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 Excellent communication and interpersonal skills (Arabic and English).
 </li>
 <li>
 Basic computer qualifications (Microsoft Office &amp; CRM tools).
 </li>
 </ul>
</div>

Call Center Representative

Concentrix

<div>
 
 Salary up to 18k
 
 
 Transportation available
 
 
 Grads only
 
 
 English B2 is a must
 
</div>

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 <ul>
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 Attractive Salary
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 <li>
 Transportation Available
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 </ul>
</div>

QNB Egypt

<div>
 
 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
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 Excellent Interpersonal &amp; selling skills
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 High communication skills, especially verbal
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 Ability to work under pressure &amp; shifts basis
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 Good knowledge of computer and telephony Environment
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 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsource  Call Center Representative

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Job Accountabilities:
 
 
 <ol>
 <li>
 Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
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 Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
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 Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
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 Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
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 Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
 </li>
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 Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
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 Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
 </li>
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 Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
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 </ol>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
 </li>
 <li>
 Officer: 0&ndash;2 years of experience in call center.
 </li>
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 Senior Officer: 2&ndash;4 years of experience in call center.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of call center software and systems.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 </ul>
 
 
</div>

Call Center Agent ( Outsource )

<div>
 
 We're looking for a motivated and articulate English Call Center Representative to join our growing team in Egypt! In this role, you'll provide exceptional customer service to our clients across various banking products and services.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Deliver exceptional customer service by phone, addressing inquiries and resolving concerns related to banking products and services.
 </li>
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 Accurately process customer transactions and requests in a timely and efficient manner.
 </li>
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 Maintain a positive and professional demeanor while working to de-escalate situations and ensure customer satisfaction.
 </li>
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 Uphold strict data security and confidentiality protocols.
 </li>
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 Actively participate in ongoing training and development opportunities.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Egyptian residency is a must.
 
 </li>
 <li>
 
 B2 level English proficiency (written and spoken) is mandatory.
 
 </li>
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 Minimum 1 year of experience in a customer service role, preferably within the banking industry.
 </li>
 <li>
 Strong communication, interpersonal, and problem-solving skills.
 </li>
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 Excellent computer literacy with proficiency in Microsoft Office Suite.
 </li>
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 Ability to work effectively in a fast-paced and target-driven environment.
 </li>
 </ul>
 
 
</div>

Call Center Specialist

Sutherland

<div>Company Description 
Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs. 
Job Description 
This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role. 
Qualifications 
<ul><li>
Strong Interpersonal Skills, such as effective communication and relationship-building</li><li>
Fluency in English</li></ul> 

Additional Information 
<ul><li>
Attractive package</li><li>
Guaranteed KPIs for 3 months</li><li>
Fully paid training</li><li>
24/7 transportation provided</li><li>
Social and medical insurance</li><li>
Clear career path</li></ul></div>

English Customer Service Representative

Explore 260+ Call center representative in Egypt this April. Find roles across top companies and apply now to boost your career.

260 call center representative jobs In Egypt

Call Center Representative

Call Center Representative

Call Center Representative

Outsource Call Center Representative

Call Center Agent ( Outsource )

Call Center Specialist

English Customer Service Representative