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customer care representative Jobs in Egypt

customer care representative

customer service representative

iSchool

<div>iSchool, a pioneering e-learning platform focusing on programming and artificial intelligence education for students aged 6 to 18, is inviting applications for the position of Customer Service Representative. In this role, you will be the first point of contact for our students, parents, and educators, providing them with high-quality support and guidance. Your primary responsibilities will include answering queries, resolving issues, and ensuring that our customers have a positive experience with our services. If you have strong communication skills and a customer-centric approach, iSchool is the perfect place for you to make an impact.<h3 class="jobSectionHeader"> 
Responsibilities</h3><ul>
<li>Handle customer inquiries via phone, email, and chat in a friendly and professional manner.</li>
<li>Assist with course registrations, account issues, and financial transactions.</li>
<li>Support users in troubleshooting technical issues related to our learning platform.</li>
<li>Provide information about course offerings and educational resources.</li>
<li>Maintain accurate records of customer interactions and feedback to improve our services.</li>
<li>Work collaboratively with other teams to enhance the overall customer experience.</li>
<li>Identify opportunities for upselling and improving customer satisfaction.</li>
</ul>Requirements<ul>
<li>
Minimum of 1 year of experience in customer service or a related field.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Familiarity with customer service software and CRM systems.</li>
<li>A proactive attitude with the ability to resolve issues efficiently.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to work independently in a remote setting.</li>
<li>Passion for education, technology, and helping others succeed.</li>
</ul>
Benefits
Social and Medical Insurance.
Learning &amp; Development Opportunities</div>

Customer Service Representative

<div>
 iSchool, a pioneering e-learning platform focusing on programming and artificial intelligence education for students aged 6 to 18, is inviting applications for the position of Customer Service Representative. In this role, you will be the first point of contact for our students, parents, and educators, providing them with high-quality support and guidance. Your primary responsibilities will include answering queries, resolving issues, and ensuring that our customers have a positive experience with our services. If you have strong communication skills and a customer-centric approach, iSchool is the perfect place for you to make an impact.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle customer inquiries via phone, email, and chat in a friendly and professional manner
 </li>
 <li>
 Assist with course registrations, account issues, and financial transactions
 </li>
 <li>
 Support users in troubleshooting technical issues related to our learning platform
 </li>
 <li>
 Provide information about course offerings and educational resources
 </li>
 <li>
 Maintain accurate records of customer interactions and feedback to improve our services
 </li>
 <li>
 Work collaboratively with other teams to enhance the overall customer experience
 </li>
 <li>
 Identify opportunities for upselling and improving customer satisfaction
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum of 1 year of experience in customer service or a related field
 </li>
 <li>
 Excellent communication skills, both written and verbal
 </li>
 <li>
 Familiarity with customer service software and CRM systems
 </li>
 <li>
 A proactive attitude with the ability to resolve issues efficiently
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Ability to work independently in a remote setting
 </li>
 <li>
 Passion for education, technology, and helping others succeed
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Social and Medical Insurance.
 
 
 Learning &amp; Development Opportunities
</div>

Intelcia

&#8288; Intelcia is hiring for Keeta accountChat account!Transportation provided&#8288; &#8288;Paid Training&#8288; &#8288;Social and medical insurance.&#8288; Salary is 14k (11K basic +3K KPI's )with the below description, conditions, and requirements:Description:&#8288; &#8288;Customer Service Representative&#8288; Answering customer queries over chat included voice calls&quot; Keeta Account &quot;Conditions:&#8288; &#8288;Work is from the office which is located in Ivory Business Park , Sheikh Zayed&#8288; &#8288;Rotational shifts and offs - 5 working days - 2 days OFF ( Flexibility to swap with coworkers your shifts and your days off )&#8288; &#8288;9 working hours including a 1-hour break&#8288; &#8288;Transportation is provided with many pickup points.&#8288; shifts 24/7Requirement*:&#8288; &#8288;( Drop out, graduates ) are welcome to apply&#8288; &#8288;B1 English levelIf you are interested please send me a voice note introducing yourself in 1-2 minutes on this number +201505361197 + Mention your ExperienceJob Type: Full-timePay: E&pound;14,000.00 per month

Customer service representative

51Talk

<div>
 
 
 CM (Customer Support/Customer Care Representatives)
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Follow company SOPs to deliver high-quality consultation and support services to students.
 </li>
 <li>
 Monitor teaching quality and provide timely, constructive feedback to drive continuous improvement and better learning outcomes.
 </li>
 <li>
 Support students throughout their learning journey by identifying challenges and providing tailored solutions.
 </li>
 <li>
 Build and maintain strong customer relationships by offering personalized learning plans and progress recommendations.
 </li>
 <li>
 Enhance customer satisfaction and drive referrals through proactive service and engagement.
 </li>
 <li>
 Track and analyze students&rsquo; learning data to identify improvement areas and propose actionable plans to boost learning effectiveness.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 Minimum 1 year of experience in telesales, sales, or any related role.
 </li>
 <li>
 Passionate about education and committed to delivering exceptional service.
 </li>
 <li>
 Fluency in English is required.
 </li>
 <li>
 Strong interpersonal and communication skills, with a cheerful and approachable personality.
 </li>
 </ul>
 
 
</div>

APC - Online Gaming

Please note: If you are shortlisted, we will contact you via HR email or TelegramKindly add us on Telegram (ID: lynnnhr) with your email and your name and position if you want to apply for the further process.Key Responsibilities:<ul><li>Respond to customer inquiries promptly and accurately through chat platforms</li><li>Handle complaints professionally, escalate unresolved issues, and ensure proper documentation</li><li>Provide accurate information regarding ongoing promotions, benefits, and platform procedures</li><li>Monitor, follow up, and ensure resolution of customer requests</li><li>Use backend and frontend systems to assist customers</li><li>Communicate system-related issues to the team lead quickly</li><li>Collaborate internally with relevant departments such as finance or tech support</li><li>Adhere to customer service policies and data protection standards</li><li>Prioritize multiple chats and manage time effectively during high-volume periods</li><li>Participate in ongoing training and development to improve service quality</li></ul>Requirements:<ul><li>Able to communicate and write in English</li><li>Able to work 12-hour shifts with 2-hour break, 6 days a week (including weekends or holidays if scheduled)</li><li>Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus</li><li>Ability to handle multiple chats simultaneously in a fast-paced environment</li><li>Must have own laptop or desktop with a stable internet connection</li><li>Self-disciplined, detail-oriented, and capable of working independently in a remote setting</li></ul>Benefits:<ul><li>Competitive salary (based on experience and position level)</li><li>Working Hours: 8AM - 8PM (Day Shift) and 8PM - 8AM (Night Shift) GMT+7</li><li>Paid leave up to 14 days</li><li>Allowances</li><li>Attractive overtime pay</li><li>Fully remote work</li><li>Performance review twice a year</li><li>Opportunities for training and career growth</li><li>Fast-paced, supportive work environment</li></ul>Lo&#7841;i h&igrave;nh c&ocirc;ng vi&#7879;c: To&agrave;n th&#7901;i gianM&#7909;c l&#432;&#417;ng: E&pound;20.000,00 - E&pound;30.000,00 m&#7897;t th&aacute;ng

Concentrix

Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.Job Types: Full-time, Contract, New grad Contract length: 12 monthsPay: Up to E&pound;17,000.00 per monthAbility to commute/relocate:<ul><li>Cairo: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English B2 at least. (Preferred)</li></ul>Location:<ul><li>Cairo (Preferred)</li></ul>Expected Start Date: 17/11/2025

Customer service Representative

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Customer Service Representative's role is to identify Customer's needs and provide a solution as quickly as possible. Ensuring that the quantitative and qualitative objectives of the project are met while meeting the Customer's expectations.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Communicate with customers via phone, email and chat
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 <li>
 Data entry in various platforms
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Excellent command of the English language, with excellent verbal and written skills.
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 </ul>
</div>

Explore 1936+ Customer service representative in Egypt this November. Find roles across top companies and apply now to boost your career.

1936 customer service representative jobs IN Egypt

Customer Service Representative

Customer Service Representative

Customer service representative

Customer Service Representative

Customer Service Representative

Customer service Representative

Customer Service Representative