dutch speaker – customer service representative Jobs in Egypt

dutch speaker – customer service representative

german speaker – customer service representative Jobs in Egypt

german speaker – customer service representative

sales representative

french customer service representative Jobs in Egypt

french customer service representative

customer account specialist Jobs in Egypt

customer account specialist

customer service representative

Pavago

Job Title: Customer Service Representative (CSR)
 Position Type: Full-Time, Remote
 Working Hours: U.S. client business hours (with flexibility for evenings/weekends depending on client support needs.
 
About the Role: 
Our client is seeking a Customer Service Representative (CSR) to manage inbound customer inquiries, resolve issues, and deliver a positive service experience across phone, email, and chat channels. This role requires empathy, professionalism, and the ability to handle high ticket volumes while maintaining service level agreements (SLAs). CSRs are the frontline voice of the company, ensuring every customer feels heard, supported, and satisfied.
 
Responsibilities:Customer Interaction & Resolution: 
<ul>
<li>Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout.</li>
<li>Respond to inquiries across channels (phone, email, live chat, social media).</li>
<li>Resolve issues on the first touch whenever possible; escalate complex cases to Tier 2 or technical teams.</li>
</ul>
Knowledge Management: 
<ul>
<li>Update internal knowledge bases and FAQs with common solutions.</li>
<li>Create and maintain response macros and templates to improve efficiency.</li>
</ul>
Ticket Management: 
<ul>
<li>Prioritize cases by urgency and SLA requirements.</li>
<li>Document all interactions in the ticketing system with complete notes.</li>
<li>Track and monitor open tickets to ensure closure within SLA.</li>
</ul>
Customer Satisfaction & Feedback: 
<ul>
<li>Maintain professional, empathetic communication in all interactions.</li>
<li>Capture customer sentiment (CSAT, NPS surveys) and log feedback.</li>
<li>Identify recurring issues and flag trends to product/support leadership.</li>
</ul>
Collaboration: 
<ul>
<li>Partner with product, operations, and engineering to resolve complex issues.</li>
<li>Provide customer insights to inform product improvements.</li>
</ul>
Compliance & Quality: 
<ul>
<li>Ensure support interactions meet company standards for privacy (GDPR, HIPAA if relevant).</li>
<li>Maintain confidentiality when handling sensitive data.</li>
</ul>
What Makes You a Perfect Fit: 
<ul>
<li>Patient, empathetic, and solutions-focused.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Comfortable managing high-volume workloads while maintaining quality.</li>
<li>Resilient under pressure and adaptable across industries.</li>
</ul>
Required Experience & Skills (Minimum): 
<ul>
<li>1–2 years in customer service, call center, or support roles.</li>
<li>Experience with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud).</li>
<li>Strong typing and multitasking skills.</li>
<li>Proficiency with Microsoft Office/Google Workspace.</li>
</ul>
Ideal Experience & Skills: 
<ul>
<li>Multilingual support capability.</li>
<li>Industry experience in SaaS, e-commerce, healthcare, or finance.</li>
<li>Familiarity with KPI-driven support environments.</li>
<li>Exposure to support automation (chatbots, AI-driven help tools).</li>
</ul>
What Does a Typical Day Look Like?
 A CSR’s day revolves around resolving customer issues quickly and professionally. You will:
 <ul>
<li>Start by reviewing overnight tickets, prioritizing urgent cases.</li>
<li>Respond to customer inquiries across phone, email, and chat, aiming for first-touch resolution.</li>
<li>Update knowledge bases as new recurring issues are identified.</li>
<li>Collaborate with technical or Tier 2 teams to resolve escalated tickets.</li>
<li>Capture customer sentiment and escalate negative experiences for follow-up.</li>
<li>End the day by clearing your queue, ensuring tickets are resolved or handed off with complete documentation.</li>
</ul>
In essence: you ensure every customer interaction ends with clarity, professionalism, and resolution.
 
Key Metrics for Success (KPIs): 
<ul>
<li>First Contact Resolution (FCR) rate.</li>
<li>Average Handle Time (AHT) within SLA targets.</li>
<li>CSAT/NPS scores (target ≥ 90%+ satisfaction).</li>
<li>Ticket backlog minimized and resolved within SLA.</li>
<li>Positive feedback from supervisors and customers.</li>
</ul>
Interview Process: 
<ul>
<li>Initial Phone Screen</li>
<li>Video Interview with Pavago Recruiter</li>
<li>Practical Task (e.g., handle 3 simulated tickets via email/chat)</li>
<li>Client Interview with Support/Operations Leadership</li>
<li>Offer & Background Verification</li>
</ul>

Customer Service Representative

<div>NOV Cairo are looking for a proactive and commercially-minded Customer Service Representative to join our team and help drive our sales performance across existing and new accounts. In this role, you will serve as a key point of contact for customers, ensuring exceptional service while maximizing revenue opportunities and supporting NOV's strategic business goals.
Key Responsibilities:
<ul><li>Develop and execute local sales plans aligned with NOV&rsquo;s global sales strategy and customer growth objectives.
</li><li>Manage weekly and monthly sales activities including client visits, lead follow-ups, and quotation tracking.
</li><li>Evaluate customer inquiries, prepare accurate and competitive quotations, and manage the sales pipeline for forecasting accuracy.
</li><li>Act as a customer advocate internally, coordinating with engineering, manufacturing, and commercial teams to ensure on-time and cost-effective solutions.
</li><li>Identify and convert new business opportunities and leads, while maintaining strong relationships with key accounts.
</li><li>Conduct contract reviews in collaboration with the Legal team, managing clarifications and exceptions as necessary.
</li><li>Continuously seek to improve internal processes to elevate customer experience and operational efficiency.
</li><li>Monitor market trends and competitor activity to inform product and service development.
</li></ul>Qualifications:
Essential: Bachelor&rsquo;s degree
Skills:
<ul><li>Strong project management and customer relationship skills
</li><li>Technical understanding of drilling equipment (preferred)
</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook)
</li><li>Excellent communication and organizational abilities</li></ul></div>
 <div>Every day, the oil and gas industry&rsquo;s best minds put more than 150 years of experience to work to help our customers achieve lasting success.
 
 
We Power the Industry that Powers the World
 
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success&mdash;now and in the future.
 
 
Global Family
 
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
 
 
Purposeful Innovation
 
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
 
 
Service Above All
 
This drives us to anticipate our customers&rsquo; needs and work with them to deliver the finest products and services on time and on budget.</div>
 <div>Corporate
 
 
Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.</div>

2S HomeWear

<div>
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Answer customers calls and following up on solving their problems and complaints in accordance with the work procedures followed.
 </li>
 <li>
 Respond to all customers comments on social networking pages along with responding to emails and live chat inquiries in a timely and efficient manner.
 </li>
 <li>
 Resolve customers issues in a professional and helpful manner.
 </li>
 <li>
 Provide support for orders and answer questions about products and services.
 </li>
 <li>
 Escalate issues to the appropriate department as needed.
 </li>
 <li>
 Maintain a positive and professional attitude at all times.
 </li>
 <li>
 Initiate outbound calls when needed depending on customer issue processing and confirming orders through mail/chat or calls.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-2 years of experience in customer service, preferably in an e-commerce setting
 </li>
 <li>
 Excellent / Fluent English speaker
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Ability to work in a fast-paced and deadline-driven environment
 </li>
 <li>
 Proficiency in Microsoft Office Suit
 </li>
 </ul>
</div>

Company DescriptionTP is a global digital business services company that leverages its global scale and local presence to support communities, clients, and the environment. We provide advanced, digitally-powered business services to help the world&rsquo;s leading brands streamline their operations in meaningful and sustainable ways.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative (French speaker) based in Cairo, Egypt. The Customer Service Representative will be responsible for addressing customer inquiries and providing support to ensure customer satisfaction and a positive customer experience. Day-to-day tasks include handling customer communications, resolving issues, and providing detailed product and service information.Qualifications<ul><li>Fluency in French, written and spoken</li><li>Strong problem-solving and communication skills</li><li>Fluency in English is a plus</li><li>Ability to work on-site in Cairo, Egypt</li><li>Prior experience in a customer service role is a plus</li></ul>Job Type: Full-timePay: E&pound;24,500.00 per month

Customer Service Representative (French)

Teamified

About Our Client
 Our client’s mission is to mold a new financial system, built on the ethos of the Internet. The Internet is open and instant. It doesn’t care for where you were born, where you live or which passport you hold.
 
On the Internet, you can express ideas, be a creator, trade with anyone, and deliver services across the world. Sadly, finance is far from this. Billions of people are part of the Internet economy, but when they move money, they still face all the challenges of legacy banking. Stablecoins change everything. It’s where finance meets the Internet. Anyone, anywhere can be paid, save, invest and spend instantly. Without a bank. Our client is building a stablecoin-powered platform, for people everywhere.
 
About the Role
 We are seeking a detail-oriented and customer-focused Customer Service Representative with a strong background in finance, particularly Cryptocurrency. This role involves providing exceptional customer support while addressing inquiries related to financial products and services. The ideal candidate will have excellent communication skills, a solid understanding of financial principles, and the ability to resolve issues efficiently and professionally.
 
Key Responsibilities:1. Customer Support: 
<ul>
<li>Respond to customer inquiries regarding financial products, accounts, and transactions via phone, email, or chat.</li>
<li>Provide accurate and clear explanations of financial processes and policies.</li>
<li>Resolve customer complaints and issues promptly, ensuring satisfaction and compliance with financial regulations.</li>
</ul>
2. Financial Expertise: 
<ul>
<li>Assist customers with finance-specific needs, including payments, account management, and product recommendations.</li>
<li>Identify discrepancies in accounts and collaborate with the finance team for resolution.</li>
<li>Stay updated on company financial products, industry trends, and regulatory requirements.</li>
</ul>
3. Problem Solving and Resolution: 
<ul>
<li>Handle escalated issues related to finance with a focus on providing effective and timely solutions.</li>
<li>Identify recurring issues and recommend process improvements to enhance customer experience.</li>
</ul>
4. Data Management and Reporting: 
<ul>
<li>Maintain accurate records of customer interactions and financial transactions.</li>
<li>Prepare reports on common financial inquiries and resolutions to support team improvements.</li>
</ul>
5. Collaboration and Communication: 
<ul>
<li>Liaise with internal teams, such as finance and compliance, to ensure seamless resolution of complex issues.</li>
<li>Communicate updates on financial policies or changes to customers and colleagues as needed.</li>
</ul>
Key Skills and Key Qualifications: 
<ul>
<li>Proven experience in customer service, preferably within the finance or banking industry.</li>
<li>Must be fluent in Arabic and highly proficient in English, with excellent written and verbal communication skills.</li>
<li>Strong understanding of financial products, services, and regulations.</li>
<li>Proficiency in customer service tools, CRM software, and financial systems.</li>
<li>Exceptional communication, problem-solving, and organizational skills.</li>
<li>Ability to handle confidential financial information with discretion and professionalism.</li>
<li>Customer-focused with strong interpersonal skills.</li>
<li>Analytical and detail-oriented, especially in handling financial matters.</li>
<li>Ability to manage multiple tasks and work efficiently under pressure.</li>
<li>Proactive and resourceful in resolving customer inquiries and issues.</li>
<li>Ability to work in Egypt day shift.</li>
</ul>
Benefits: 
<ul>
<li>Flexibility in work hours and location, with a focus on managing energy rather than time.</li>
<li>Access to online learning platforms and a budget for professional development</li>
<li>A collaborative, no-silos environment, encouraging learning and growth across teams</li>
<li>A dynamic social culture with team lunches, social events, and opportunities for creative input</li>
<li>Health insurance</li>
<li>Leave Benefits</li>
<li>Provident Fund</li>
<li>Gratuity</li>
</ul>
If you have the skills and are eager to contribute to our team’s success, we encourage you to apply for this exciting opportunity. Apply now!

Customer Service Representative (Arabic)

QuickfirmX

We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term, rewarding career in customer support.About the Role &ndash; What You Will DoAs a Dutch Speaker &ndash; Customer Service Representative (CSR 1) at TTEC, you&rsquo;ll be the first point of contact for customers, providing professional assistance and ensuring a positive experience with every interaction. You&rsquo;ll handle customer communications through calls, chats, or emails, helping them with inquiries and resolving issues efficiently.Your main responsibilities include:<ul><li>Handling incoming customer communications promptly and professionally.</li></ul><ul><li>Understanding customer needs and delivering accurate, helpful solutions.</li></ul><ul><li>Conducting research using internal tools to resolve product or account-related issues.</li></ul><ul><li>Documenting interactions and ensuring accurate follow-ups when necessary.</li></ul><ul><li>Working collaboratively with your team to maintain high-quality service standards.</li></ul><ul><li>Performing your duties in rotational shifts (24/7) with professionalism and consistency.</li></ul>This position requires strong communication skills, patience, and the ability to deliver excellent customer experiences. You&rsquo;ll receive full training and continuous support to help you succeed and grow in your role.Requirements * Language Skills: Dutch level C1 and English level B1.<ul><li>Experience: Minimum 6 months in a call center (customer service or related field).</li></ul><ul><li>Education: Graduates and dropouts are both welcome to apply.</li></ul><ul><li>Excellent communication and problem-solving skills.</li></ul><ul><li>Ability to work flexible, rotational shifts.</li></ul>Benefits<ul><li>Attractive Salary: 57,500 EGP Gross.</li></ul><ul><li>Transportation: Available after 9 PM (door-to-door service for females).</li></ul><ul><li>Social Insurance provided.</li></ul><ul><li>Work Location: Maadi, Cairo, Egypt (Postal Code: 11431).</li></ul><ul><li>Working Hours: 8 hours + 1-hour break.</li></ul><ul><li>Days Off: 2 days weekly.</li></ul>Why Join TTEC?At TTEC, you&rsquo;ll join an international team that values collaboration, growth, and continuous learning. You&rsquo;ll benefit from professional training, a supportive environment, and real career advancement opportunities in one of the world&rsquo;s leading BPO companies.If you&rsquo;re fluent in Dutch, confident in English, and looking for a stable, high-paying career, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs &ndash; and start your journey with TTEC!Apply Now via QuickfirmX &ndash; The First Call Center Platform in Egypt.Job Type: Full-timePay: E&pound;57,000.00 per month

Dutch Speaker – Customer Service Representative

Explore 1350+ Customer service representative in Egypt this November. Find roles across top companies and apply now to boost your career.

1350 customer service representative jobs IN Egypt

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative (French)

Customer Service Representative (Arabic)

Dutch Speaker – Customer Service Representative

Dutch Speaker – Customer Service Representative