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customer service specialist Jobs in Egypt

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english customer service representative Jobs in Egypt

english customer service representative

call center specialist

customer service representative

Concentrix

Concentrix is hiring We&rsquo;re Hiring: Customer Service Representative (Full-Time)Are you a people person who loves solving problems and creating great experiences? This is your chance to join a dynamic team where your voice truly makes a difference!Position: Customer Service RepresentativeEmployment Type: Full-Time Shifts: Rotational Transportation: Provided + Door to door for girls (after 9PM) Benefits: Social &amp; Medical Insurance IncludedWhat You&rsquo;ll Do:<ul><li>Handle customer inquiries with professionalism and positivity</li><li>Resolve issues efficiently and build strong customer relationships</li><li>Maintain accurate records and follow up when needed</li><li>Deliver an outstanding customer experience every time</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent communication skills</li><li>English proficiency at B2 level or higher</li><li>Problem-solving mindset</li><li>Ability to work rotational shifts</li><li>Team player with a customer-first attitude</li><li>Ready to start immediately</li></ul>Why Join Us?<ul><li>Stable full-time role</li><li>Transportation support for your convenience</li><li>Comprehensive social &amp; medical insurance</li><li>Supportive and growth-oriented work environment</li></ul>If you&rsquo;re ready to grow your career in customer service and be part of a supportive team, we&rsquo;d love to hear from you!Apply now if you're interested and take the next step in your career!Job Type: Full-time

Customer service representative

Sutherland

<div>
 
 
 Sutherland
 
 is a global leader specializing in
 
 AI
 
 ,
 
 automation
 
 ,
 
 cloud engineering
 
 , and
 
 advanced analytics
 
 to drive
 
 digital transformation
 
 and provide scalable business solutions for top-tier brands worldwide.
 
 
 
 
 With a strong emphasis on
 
 digital engineering services
 
 , we deliver
 
 innovative technologies
 
 and
 
 business process excellence
 
 , creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of
 
 363 independent inventions
 
 , including
 
 250 AI-based solutions
 
 with
 
 patents
 
 in key technologies that continuously enhance business operations and transform user experiences.
 
 
 
 
 Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless
 
 "as-a-service" model
 
 , enabling rapid innovation and supporting sustainable business growth.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Ramadan Kareem🌙
 
 
 
 
 Role Description:
 
 
 
 
 We are hiring a Customer Service Representatives to handle customer inquiries and provide exceptional service.
 
 
 
 
 
 Work Schedule:
 
 
 
 
 
 
 5 working days and 2 days off
 
 
 
 
 
 
 Rotational shifts (Morning, Night, and Overnight) and Rotational days off
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 
 Highest salary in the market💸
 
 
 
 
 
 
 Iftar and suhoor allowance🌙
 
 
 
 
 
 
 Bonuses and incentives after probation period (3 months)
 
 
 
 
 
 
 First three months KPI's are granted
 
 
 
 
 
 
 Social and Medical insurance
 
 
 
 
 
 
 Transportation provided 24/7🚌
 
 
 
 
 
 
 Night shift allowance
 
 
 
 
 
 
 Paid training
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 🔑
 
 What we&rsquo;re looking for:
 
 
 
 
 <ul>
 <li>
 NO EXPERINCE NEEDED
 </li>
 <li>
 🚨ENGLISH LEVEL B2 OR HIGHER IS A MUST🚨
 </li>
 </ul>
 
 💼 If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 🌟
 
 
 
 
 
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
</div>

Customer service Representative

HSBC

<div>
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal responsibilities
 
 
 
 
 Impact on the Business
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 </li>
 </ul>
 
 
 Customers / Stakeholders
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 </li>
 </ul>
 
 
 Leadership &amp; Teamwork
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 </li>
 </ul>
 
 
 Operational Effectiveness &amp; Control
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 </li>
 </ul>
 
 
 Qualifications - External
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be Fluent to Native Like Speaker in English
 </li>
 <li>
 Open to working flexible shifting schedules and night and overnight shifts
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 </li>
 <li>
 Must have residency in Cairo
 </li>
 </ul>
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
 
 
 
</div>

Customer Service Representative

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 <ul>
 <li>
 Provides order-to-cash service support to the organization by verifying the accuracy of order information and processing orders in a timely manner to ensure products reach customers on time and in full.
 </li>
 <li>
 Has an interactive discussion with customers to understand their requirements and fulfilling their needs.
 </li>
 <li>
 Executes any process changes and/or corrective action identified by key stakeholders to ensure an excellent standard of service and a high level of customer satisfaction are maintained.
 </li>
 <li>
 Records customer complaints and responds in accordance with guidelines from supervisor
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Customer Order Service Administration:
 </li>
 <li>
 Receive process and follow up orders. Confirm orders in writing.
 </li>
 <li>
 Review Outstanding Order Report for pending orders and ensure OTIF is met for all orders.
 </li>
 <li>
 Agree on delivery dates, documentation, transport and packaging matters with customers.
 </li>
 <li>
 Send product information to customers (product data, material safety data).
 </li>
 <li>
 Work with the organization&rsquo;s other regional offices to resolve problems, facilitate solutions and enhance customer service experience.
 </li>
 <li>
 Ensure timely invoicing to customers. Invoices should be sent to customers as soon as proof of delivery has been established or as per agreed incoterms.
 </li>
 <li>
 Extremely close communication with other regional customer service teams to ensure orders are fulfilled as per agreed timelines
 </li>
 <li>
 Prepare the lab requests to R&amp;D for sample request from clients. Follow-up on their processing.
 </li>
 <li>
 Divert customer complaints to Technical Support and arranges products returns from customers
 </li>
 <li>
 Administrate and file customer complaints.
 </li>
 <li>
 Archiving of all COS related documentation in a proper and timely manner.
 </li>
 <li>
 Ensures customer orders comply with any defined local authority matrices.
 </li>
 <li>
 Ensure correct order maintenance for OTIF reporting.
 </li>
 <li>
 Ensure all customers &amp; orders documentation is properly filed and desks are clear of any unnecessary paperwork.
 </li>
 <li>
 Connect with warehouse &amp; logistics team:
 </li>
 <li>
 Extremely close communication with regional as well as local production as well as planning teams to ensure strict timelines are met.
 </li>
 <li>
 Serve as communication link between external customers and internal local and regional stakeholders.
 </li>
 <li>
 Prepare picking lists for dispatches and liaise with warehouse staff.
 </li>
 <li>
 Prepare daily dispatch requests for the warehouse / logistics team.
 </li>
 <li>
 Ensure that delivery dates, transport and packaging matters are agreed with customers
 </li>
 <li>
 Invoicing &amp; OWC management:
 </li>
 <li>
 Create and verify invoices, debit/credit notes, and rebate agreements (where relevant).
 </li>
 <li>
 Improve OWC in cooperation with Sales Manager, Credit Control and customers.
 </li>
 <li>
 Ensure correct date maintenance for orders to improve OWC. Special emphasis on bulk orders.
 </li>
 <li>
 Ensure minimum numbers of orders are processed which require manual input of prices into system..
 </li>
 <li>
 Ensure timely invoicing in system basis to ensure no pending invoices
 </li>
 <li>
 Customer Communication &amp; Sales related activities:
 </li>
 <li>
 Answers customer inquiries/communications as required.
 </li>
 <li>
 Ensure that all orders are processed on time with order acknowledgements sent to customers
 </li>
 <li>
 Serve as communication link between external customers and internal stakeholders
 </li>
 <li>
 Write internal and external correspondence according to instructions of the COS Manager and Sales Manager
 </li>
 <li>
 Contribute as a checker function to ensure quotations and customers contracts comply with any locally defined authority matrices
 
 
 </li>
 </ul>
 
 Key Accountabilities (Continued)
 
 
 
 <ul>
 <li>
 Maintenance of Process Flowcharts &amp; SOP&rsquo;s:
 </li>
 <li>
 Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
 </li>
 <li>
 Regularly provides feedback on the soundness and effectiveness of the customer service department&rsquo;s policies and procedures.
 </li>
 <li>
 Based on feedback gathered from ERP users, proposes and implements approved improvements in the service &amp; distribution process flow.
 </li>
 <li>
 Reporting:
 </li>
 <li>
 OTIF Reason Code maintenance and OTIF Reporting.
 </li>
 <li>
 Outstanding Order Report.
 </li>
 <li>
 Standard reporting on a daily/weekly/monthly basis on COS activities in line with defined KPIs.
 </li>
 <li>
 Compliance:
 </li>
 <li>
 Adheres to all corporate policies, guidelines and statutory requirements and recommends to (senior) management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area
 </li>
 <li>
 Is familiar with the applicable corporate &amp; site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations
 </li>
 <li>
 Cover for colleagues:
 </li>
 <li>
 Provide vacation cover for other COS colleagues in other businesses
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 2-3 years progressive customer service experience required, with strong ERP experience (preferably SAP)
 </li>
 <li>
 Bachelor degree in relevant discipline.
 </li>
 <li>
 This role requires an individual who is fluent in written and spoken English who is numerate, able to manage complex data, operationally and service focused, has good ERP experience (preferably SAP), and is a good communicator.
 </li>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.
 </li>
 <li>
 Good MS Office (Excel / Word / PowerPoint).
 </li>
 <li>
 Good customer service and negotiation skills.
 </li>
 <li>
 Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
 </li>
 <li>
 Knowledge of ERP systems and Order to cash processes in a business to business environment.
 </li>
 <li>
 Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 50843
</div>

<div></div><div><div><div><div><div><div>Contract Type:</div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div>Location:</div></div>
</div><div><div><div>Cairo - Cairo Governorate
</div></div></div></div></div><div><div><div><div><div>Date Published:</div></div>
</div><div><div><div>03-06-2026</div></div>
</div></div></div><div><div><div><div><div>Job ID:</div></div>
</div><div><div><div>REF40442W</div></div>
</div></div></div><div></div><div><div><div>Company Description:
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.
Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless &quot;as-a-service&quot; model, enabling rapid innovation and supporting sustainable business growth.
</div><div>Job Description:
Ramadan Kareem 
Role Description:
We are hiring a Customer Service Representatives to handle customer inquiries and provide exceptional service.
Work Schedule:
5 working days and 2 days off
Rotational shifts (Morning, Night, and Overnight) and Rotational days off
What We Offer:
Highest salary in the market 
Iftar and suhoor allowance 
Bonuses and incentives after probation period (3 months)
First three months KPI's are granted
Social and Medical insurance
Transportation provided 24/7 
Night shift allowance
Paid training
</div><div>Qualifications:
 What we&rsquo;re looking for:
<ul><li>NO EXPERINCE NEEDED</li>
 ENGLISH LEVEL B2 OR HIGHER IS A MUST <li> </li>
 </ul>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 
</div><div>Additional Information:
All your information will be kept confidential according to EEO guidelines.</div></div></div></div>

Forsa Connect

Apply Now Directly:https://forsaconnect.com/job/61Job Details:<ul><li>Nature of work: Call Center (Customer Service)</li></ul>Benefits:<ul><li>Salary up to 22K</li><li>Paid training</li><li>Medical &amp; social insurance</li><li>Transportation provided</li></ul>Responsibilities:<ul><li>Handle customer inquiries professionally via calls.</li><li>Provide accurate information and support to customers.</li><li>Resolve customer issues and ensure high satisfaction.</li><li>Maintain a positive and professional communication style.</li><li>Follow company procedures and quality standards.</li></ul>Requirements:<ul><li>Graduates or Gap Year students.</li><li>English level B2.</li><li>Flexibility with rotational shifts.</li><li>Good communication and problem-solving skills.</li></ul>What makes this role exciting:<ul><li>Opportunity to work with a global company.</li><li>Professional training to develop your communication skills.</li><li>Competitive salary and benefits.</li><li>A dynamic and supportive work environment.</li></ul>Working Conditions:<ul><li>5 working days (2 days off).</li><li>Rotational shifts.</li></ul>Job Type: Full-timeWork Location: In person

<div>
 
 Now Hiring &ndash; English Customer Service Advisor
 
 
 Account type : Voice
 
 
 Location: Hurghada
 
 
 
 
 
 Join one of the world&rsquo;s leading global brands in consumer electronics and smart technology! We're looking for enthusiastic, English speakers to join our customer support team serving the US market.
 
 
 
 
 
 Requirements:
 
 
 - English Level (B2) is a must.
 
 
 - Graduates or undergraduates with no ongoing academic commitments.
 
 
 - Strong communication and customer handling skills.
 
 
 
 
 
 Job Details:
 
 
 - Customer support via inbound calls
 
 
 - 9-hour rotational shifts (24/7) including 1 hr 15 min break
 
 
 - Work location: Smart Village - 6th of October
 
 
 
 
 
 What We Offer:
 
 
 - Attractive salary
 
 
 - Social &amp; medical insurance coverage up to EGP 500K
 
 
 - Career progression after 6 months
 
 
 - Free access to online learning &amp; development courses
 
 
 
</div>

Explore 1575+ Customer service representative in Egypt this March. Find roles across top companies and apply now to boost your career.

1575 customer service representative jobs In Egypt

Customer service representative

Customer service Representative

Customer Service Representative

Customer Service Representative

Customer service Representative

Customer Service Representative

Customer Service Representative