customer service representative Jobs in Egypt

customer service representative

customer service executive

customer service specialist Jobs in Egypt

customer service specialist

airlines customer support | english Jobs in Egypt

airlines customer support | english

bank contact center

airlines customer support english

Alorica

<div>
 <p>
  <strong>
   Reserve Your Next Flight To A Wonderful Career Opportunity: Join Our Newest Flight
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Embark on a rewarding career journey with us! We're seeking enthusiastic,
  <strong>
   Crew Member
  </strong>
  s to join our vibrant team and make a real impact on our global platform. If you're ready for a challenge and a chance to shine, we want to hear from you
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   .
  </strong>
 </p>
 <p>
  <strong>
   What We're Looking For
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Interpersonal &amp; Handling Skills
  </li>
  <li>
   Exceptional English fluency (written and spoken)
  </li>
  <li>
   A keen eye for detail and organizational prowess
  </li>
  <li>
   The ability to thrive in a fast-paced, customer-centric environment
  </li>
  <li>
   Team spirit and adaptability to 24/7 rotational shifts
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Market-Leading Compensa
   </strong>
   tion: We offer the absolute highest net salary in the market, recognizing your talent and dedication
  </li>
  <li>
   <strong>
    Extensive P
   </strong>
   erks: Generous overnight allowances, KPI-driven incentives, provided transportation, and comprehensive social and medical benefits
  </li>
  <li>
   <strong>
    Rapid Gr
   </strong>
   owth: Benefit from fully paid training, accelerated promotion opportunities, and ongoing career development
  </li>
  <li>
   <strong>
    Access to cutting edge technology
   </strong>
  </li>
  <li>
   <strong>
    Fun company events
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ready to take the leap? Join us !
  </strong>
 </p>
 <p>
 </p>
</div>


Airlines Customer Support | English

<div>
 <p>
  <strong>
   Reserve Your Next Flight To A Wonderful Career Opportunity: Join Our Newest Flight
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Embark on a rewarding career journey with us! We're seeking enthusiastic,
  <strong>
   Crew Member
  </strong>
  s to join our vibrant team and make a real impact on our global platform. If you're ready for a challenge and a chance to shine, we want to hear from you
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We're Looking For
  </strong>
 </p>
 <ul>
  <li>
   Interpersonal &amp; Handling Skills
  </li>
  <li>
   Exceptional English fluency (written and spoken)
  </li>
  <li>
   A keen eye for detail and organizational prowess
  </li>
  <li>
   The ability to thrive in a fast-paced, customer-centric environment
  </li>
  <li>
   Team spirit and adaptability to 24/7 rotational shifts
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Market-Leading Compensation
   </strong>
   : We offer the absolute highest net salary in the market, recognizing your talent and dedication
  </li>
  <li>
   <strong>
    Extensive P
   </strong>
   erks: Generous overnight allowances, KPI-driven incentives, provided transportation, and comprehensive social and medical benefits
  </li>
  <li>
   <strong>
    Rapid Gr
   </strong>
   owth: Benefit from fully paid training, accelerated promotion opportunities, and ongoing career development
  </li>
  <li>
   <strong>
    Access to cutting edge technology
   </strong>
  </li>
  <li>
   <strong>
    Fun company events
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Ready to take-off? Join us NOW !
   </strong>
  </li>
 </ul>
</div>


IGT Solutions

<div>
 <p>
  <strong>
   Job Title: Trainer (Customer Service / Contact Center)
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Maadi, Cairo
 </p>
 <p>
  <strong>
   Company:
  </strong>
  IGT Solutions
 </p>
 <p>
  <strong>
   Experience Required:
  </strong>
  Minimum 1 year
 </p>
 <p>
  <strong>
   Language Requirement:
  </strong>
  English Level C1 (Advanced)
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  IGT Solutions is looking for a dynamic and engaging Trainer
  <strong>
   with travel &amp; Airlines Experience
  </strong>
  to join our team. The ideal candidate will be responsible for delivering high-quality training sessions, enhancing employee performance, and ensuring that new hires and existing employees meet business standards in customer service and communication.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Deliver onboarding training sessions for new hires (product, process, and communication skills).
  </li>
  <li>
   Conduct refresher trainings and upskilling sessions for existing employees.
  </li>
  <li>
   Develop and update training materials, manuals, and presentations.
  </li>
  <li>
   Assess trainee performance through evaluations, quizzes, and role-plays.
  </li>
  <li>
   Provide constructive feedback and coaching to improve performance.
  </li>
  <li>
   Track training effectiveness and report on KPIs (e.g., nesting performance, training success rate).
  </li>
  <li>
   Collaborate with Operations, Quality, and HR teams to identify training needs.
  </li>
  <li>
   Support employees during nesting and early production stages.
  </li>
 </ul>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    1 year of experience
   </strong>
   as a Trainer
   <strong>
    in Travel or Airlines LOB
   </strong>
   in a contact center or customer service environment.
  </li>
  <li>
   <strong>
    English proficiency at C1 level
   </strong>
   (spoken and written).
  </li>
  <li>
   Strong presentation and facilitation skills.
  </li>
  <li>
   Excellent communication and interpersonal abilities.
  </li>
  <li>
   Ability to simplify complex information and engage different learning styles.
  </li>
  <li>
   Good knowledge of training methodologies and adult learning principles.
  </li>
  <li>
   Proficiency in MS Office (especially PowerPoint and Excel).
  </li>
 </ul>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Experience in multinational or BPO environments.
  </li>
  <li>
   Familiarity with quality standards and KPIs in customer service.
  </li>
  <li>
   Basic coaching and mentoring skills.
  </li>
 </ul>
 <p>
  <strong>
   Working Conditions
  </strong>
 </p>
 <ul>
  <li>
   Rotational shifts (if applicable).
  </li>
  <li>
   Onsite role in Maadi.
  </li>
 </ul>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   Competitive salary package.
  </li>
  <li>
   Career growth opportunities.
  </li>
  <li>
   Dynamic and supportive work environment.
  </li>
 </ul>
 <p>
 </p>
</div>


BPO Trainer

Momentum Solutions Egypt

<div><p><b>About Momentum</b><br>
Momentum Solutions Egypt is a dynamic office located in Heliopolis. We deliver top-tier customer care, sales support, and a growing range of business solutions for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale&mdash;supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.</p>
<p><b>
Position Overview</b><br>
We are looking for a detail-oriented and analytical <b>Chargeback Analyst </b>to join our Loss Prevention team supporting FlightHub. In this role, you will be responsible for managing chargeback disputes, investigating claims, and collaborating with internal teams, suppliers, and airlines to recover funds and resolve cases efficiently. You will play a key role in protecting the business from financial loss while ensuring disputes are handled fairly, accurately, and in compliance with company and regulatory standards. If you enjoy problem-solving, working with data, and driving resolutions, we would love to hear from you! Please note, we are looking for someone with previous experience working in the travel industry, with GDS experience.</p>
<p><b>
What You'll Be Doing:</b></p>
<ul>
<li>Process and dispute chargebacks and customer inquiries in order to recover funds.</li>
<li>Investigate disputes by working with internal teams, customers, suppliers, and airlines to determine the root cause of each case.</li>
<li>Prepare strong re-presentment documentation and supporting evidence for chargeback disputes.</li>
<li>Review and resolve airline claims and Agency Debit Memos.</li>
<li>Maintain accurate records and update chargeback cases with the correct dispute status and classification throughout the dispute cycle.</li>
<li>Ensure cancellations, refunds, and payment clearances are completed according to company policies and approval guidelines.</li>
<li>Monitor pending and awaiting cases to ensure SLA targets are met and recovery opportunities are not missed.</li>
<li>Report on fraud-related, service-related, and system-related chargebacks.</li>
<li>Maintain daily and weekly communication with internal stakeholders and external partners to drive timely case resolution.</li>
<li>Analyze limited information to make sound decisions and recommend corrective actions.</li>
</ul>
<p><b>What You Bring:<br>
</b><br>
</p><ul><li>Experience using <b>Amadeus and/or Sabre.</b></li>
<li>Experience working within the travel, airline, or online booking industry is considered a strong asset.</li>
<li>Familiarity with travel booking history, ticket cancellations, refunds, fare and tax calculations, and airline dispute processes.</li>
<li>Previous experience in chargebacks, fraud prevention, dispute resolution, payments, or a related operational role, an asset.</li>
<li>Strong analytical and problem-solving skills with excellent attention to detail.</li>
<li>Ability to make decisions and investigate complex cases with limited information.</li>
<li>Excellent written and verbal communication skills in English (B2 level is a must).</li>
<li>Strong organizational skills with the ability to manage multiple cases at once in a fast-paced environment.</li>
<li>Proficiency in Microsoft Word, Excel, and internet research tools.</li>
</ul>
<p><b>Please note this is a full-time on-site position, in Heliopolis, Egypt.</b></p>
<p><b>
Benefits of Working With Us:</b></p><br>
<ul>
<li>Competitive salary and performance-based incentives</li>
<li>Collaborative and supportive team environment</li>
<li>Opportunity to work with leading global travel brands</li>
<li>Career growth and development within a fast-growing company</li>
<li>Gain valuable experience in travel operations, fraud prevention, and dispute management</li>
</ul>
<p>If you're ready to put your analytical skills to work in an exciting, travel-focused environment, apply today and join the Momentum Solutions Egypt team!</p>
<p>
Explore FlightHub: https://corporate.flighthub.com/</p>
<p>
Explore Momentum Solutions: https://momentumegypt.com/</p></div>

Chargeback Analyst (GDS experience needed)

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><b>Job Title: Admin and Operations Officer</b></div><br>
<div></div>
<div><b>
Job Overview:</b></div>
<div>
The Logistics Admin is responsible for coordinating travel arrangements and supporting logistics related to employees, client, and vendor travel. The role requires strong organizational and communication skills to ensure all travel activities and related arrangements are managed efficiently.</div><br>
<div></div>
<div><b>
Key Responsibilities:</b></div>
<ul><li>Arrange and manage travel bookings, including flights and other trip arrangements.</li></ul>
<ul><li>Coordinate travel logistics to support employees during business trips.</li></ul>
<ul><li>Handle both individual and group visa applications and related documentation.</li></ul>
<ul><li>Provide general travel-related support and respond to travel inquiries when needed.</li></ul>
<ul><li>Support the coordination of client and vendor visits, ensuring appropriate logistical arrangements are in place.</li></ul>
<ul><li>Checking documents and applying file verification</li></ul>
<ul><li>Coordinate with embassies and handle appointment issues</li></ul>
<ul><li>Responding to inquiries</li></ul><br>
<div></div>
<div><b>
Working Conditions:</b></div>
<ul><li>Weekends (Saturday &amp; Sunday)</li></ul>
<ul><li>9 hours (Including an hour as a break)</li></ul>
<ul><li>The position may also require occasional on-call availability to support employees while traveling.</li></ul><br>
<div></div>
<div><b>
Requirements:</b></div>
<ul><li>2 Years of experience.</li></ul>
<ul><li>Holding roles with visa support is a plus.</li></ul>
<ul><li>Strong communication skills.</li></ul>
<ul><li>Good English (B1&ndash;B2 minimum)</li></ul>
<ul><li>Good knowledge of airlines and travel coordination processes.</li></ul><div><div><div><div>
About Us</div>
</div></div><div></div><div><div><div>Job Summary</div>
</div></div><div></div><div><div><div>Primary Job Responsibilities</div>
</div></div><div></div><div><div><div>Skills/Knowledge/Abilities</div>
</div></div><div><div><div>Education</div>
</div></div><div></div><div><div><div>Experience Target</div>
</div></div><div><div><div>Specialized Certifications</div></div></div></div></div></div></div></div></div><div></div>

Admin and Operations Officer

<div>
 <strong>
  Job Title: Admin and Operations Officer
  <br/>
  <br/>
 </strong>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 The Logistics Admin is responsible for coordinating travel arrangements and supporting logistics related to employees, client, and vendor travel. The role requires strong organizational and communication skills to ensure all travel activities and related arrangements are managed efficiently.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Arrange and manage travel bookings, including flights and other trip arrangements.
  </li>
  <li>
   Coordinate travel logistics to support employees during business trips.
  </li>
  <li>
   Handle both individual and group visa applications and related documentation.
  </li>
  <li>
   Provide general travel-related support and respond to travel inquiries when needed.
  </li>
  <li>
   Support the coordination of client and vendor visits, ensuring appropriate logistical arrangements are in place.
  </li>
  <li>
   Checking documents and applying file verification
  </li>
  <li>
   Coordinate with embassies and handle appointment issues
  </li>
  <li>
   Responding to inquiries
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Weekends (Saturday &amp; Sunday)
  </li>
  <li>
   9 hours (Including an hour as a break)
  </li>
  <li>
   The position may also require occasional on-call availability to support employees while traveling.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 Years of experience.
  </li>
  <li>
   Holding roles with visa support is a plus.
  </li>
  <li>
   Strong communication skills.
  </li>
  <li>
   Good English (B1&ndash;B2 minimum)
  </li>
  <li>
   Good knowledge of airlines and travel coordination processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 <strong>
  Skills/Knowledge/Abilities
  <br/>
  <br/>
 </strong>
 <strong>
  Primary Job Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <strong>
  Experience Target
  <br/>
  <br/>
 </strong>
 <strong>
  Specialized Certifications
 </strong>
</div>


Dopamine Travel

<p><b>About Dopamine Travel and Tourism</b></p><p>Dopamine Travel and Tourism is a leading travel agency committed to delivering exceptional, personalized travel experiences. We specialize in designing tailor-made itineraries and creating unforgettable journeys across the globe. Driven by a passion for excellence, we aim to inspire and connect people with the world around them through seamless and memorable travel solutions.</p><p><b>Position Overview</b></p><p>We are seeking a passionate, customer-focused, and detail-oriented <b>Ticketing Agent</b> to join our dynamic team. The role involves managing flight bookings, issuing tickets, handling fare inquiries, and ensuring a smooth and efficient travel experience for our clients from start to finish.</p><p><b>Key Responsibilities</b></p><ul><li>Manage flight bookings, reissuances, cancellations, and refunds for both domestic and international travel</li><li>Provide accurate and competitive fare quotations to clients</li><li>Ensure all bookings comply with airline policies, fare rules, and company procedures</li><li>Assist customers via phone, email, chat, and in person with travel inquiries and itinerary planning</li><li>Process payments and issue e-tickets accurately and in a timely manner</li><li>Stay updated on airline schedules, promotions, and travel regulations</li><li>Coordinate with airlines, suppliers, and internal teams to resolve ticketing issues efficiently</li><li>Deliver exceptional customer service to enhance client satisfaction and loyalty</li></ul><p><b>Requirements</b></p><ul><li>Minimum of 1 year experience as a Ticketing Agent or within a travel agency (required)</li><li>Strong attention to detail and excellent communication skills</li><li>Ability to multitask and perform effectively in a fast-paced environment</li><li>Customer-oriented mindset with strong problem-solving abilities</li><li>Basic knowledge of international travel regulations, fare calculation, and visa requirements is an advantage</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: E&pound;13,000.00 - E&pound;15,000.00 per month</p><p>Work Location: In person</p>

Ticketing Reservation Agent

Explore 2145+ Airlines customer support english in Egypt this May. Find roles across top companies and apply now to boost your career.

2145 airlines customer support english jobs In Egypt

Airlines Customer Support | English

Airlines Customer Support | English

BPO Trainer

Chargeback Analyst (GDS experience needed)

Admin and Operations Officer

Admin and Operations Officer

Ticketing Reservation Agent