agente back office bilingüe (español e inglés)

call center

client service specialist - fr is a must Jobs in Egypt

client service specialist - fr is a must

contact center advisor

accountant technical support Jobs in Egypt

accountant technical support

agente back office bilingüe (español e inglés) Jobs in Egypt

bank contact center

Remofirst

<div>RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world&rsquo;s most innovative companies, including Fortune 500 businesses and leading startups.

We are a small but strong team of 200+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships.
<div>
As an Accounting Operations Assistant at Remofirst, you will be responsible for processing, tracking, and recording payments in an accurate, efficient, and timely manner. This is a role that requires strong attention to detail and the ability to handle high volumes of transactions on a daily basis.</div>
<div></div>
<h3 class="jobSectionHeader">What you'll be doing:</h3><div>
<ul>
<li>Process and accurately classify multi-currency bank transactions.
</li>
<li>Maintain accurate transaction records and supporting documentation.
</li>
<li>Perform regular bank account reconciliations and investigate discrepancies.
</li>
<li>Verify account balances and ensure completeness of financial records.
</li>
<li>Manage and analyze large transaction datasets using Excel.
</li>
<li>Support month-end close activities through transaction review and reconciliation.
</li>
<li>Assist with financial reporting by providing accurate and organized data.
</li>
<li>Monitor transaction flows and identify anomalies or inconsistencies.
</li>
<li>Collaborate with finance and accounting teams to ensure compliance with internal controls and procedures.
</li>
</ul></div><h3 class="jobSectionHeader">What you&rsquo;ll need:</h3><div>
<ul>
<li>Experience in processing financial transactions.
</li>
<li>Understanding of bank reconciliations and account balance verification.
</li>
<li>Proficiency in Microsoft Excel, including working with large datasets, Pivot Tables, VLOOKUP/XLOOKUP.
</li>
<li>High attention to detail and accuracy when handling financial data.
</li>
<li>Ability to identify and resolve transaction discrepancies.
</li>
<li>Strong analytical and organizational skills.
</li>
<li>Good understanding of accounting principles and financial record-keeping.
</li>
</ul></div><h3 class="jobSectionHeader">Why work at RemoFirst?﻿</h3><ul>
<li>Startup environment: RemoFirst is an early-stage startup. You have a voice that can influence and grow rapidly. An opportunity to build a tech unicorn.</li>
<li>Growth opportunity: This is a chance to join an AI-forward company driving innovation through artificial intelligence.</li>
<li>Direct impact: Your work will be at the center of how we grow revenue, support customers, and differentiate in the market.</li>
<li>Autonomy and Accountability: We value autonomy and accountability &mdash; there&rsquo;s no bureaucracy or lengthy approval process. We prioritize speed and results to keep moving forward effectively.</li>
<li>Work for a Market Leader: Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.</li>
<li>Leadership visibility: Reporting into the Financial Controller, which means your projects will be strategic and business-critical.</li>
<li>Compensation and perks are great: Competitive compensation and 100% remote work.</li>
<li>Culture: You will get to work with some of the best colleagues coming from top tech companies. We lead with respect, kindness, and the understanding that everyone has the right to fail. We value hard yet smart work. Diversity and inclusion are integral to our culture. As we grow and evolve, we welcome your input to help us further define our culture.</li>
</ul>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Accounting Operations Assistant

بنك التعمير والإسكان HD Bank

<div>
 
 JOB PURPOSE
 
 
 
 
 
 A Data Protection and Privacy Officer is responsible for educating bank&rsquo;s employees about data compliance, training members of staff who are involved in processing data, and carrying out regular data protection and privacy audits. He also serve as the main point of contact between the bank and the relevant data protection authorities.
 
 
 
 
 
 MAJOR RESPONSIBILITIES AND ACOUNTABILITIES
 
 
 
 
 <ul>
 <li>
 Builds a strategic and comprehensive privacy program that defines, develops, maintains and implements policies and processes that enable consistent, effective privacy practices which minimize risk and ensure the confidentiality of information, paper and/or electronic, across all media types. Ensures privacy forms, policies, standards, and procedures are up-to-date.
 </li>
 <li>
 Advising the bank on its data protection obligations and monitoring compliance.
 </li>
 <li>
 Raising awareness, arranging staff training and promoting best privacy practices.
 </li>
 <li>
 Briefing staff on the procedures they must follow in the event of breaches, complaints and data access requests from the public.
 </li>
 <li>
 Managing data protection undertakings, assigning responsibilities and prioritizing activity based on risk or potential impact.
 </li>
 <li>
 Maintaining records of risk assessments and compliance audits.
 </li>
 <li>
 Managing, monitoring, and continually improving data protection measures.
 </li>
 <li>
 Works with bank senior management, security, and compliance officer to establish governance for the privacy program.
 </li>
 <li>
 Collaborate with Cyber Security Head and CISO to ensure alignment between security and privacy compliance programs including policies, practices, investigations, and acts as a liaison to the information systems department.
 </li>
 <li>
 Oversees, develops and delivers initial and ongoing privacy training to the workforce.
 </li>
 <li>
 Initiates, facilitates and promotes activities to foster information privacy awareness within the bank.
 </li>
 </ul>
 
 
 
 
 MINIMUM JOB REQUIREMENTS
 
 
 
 
 <ul>
 <li>
 Minimum education: B.Sc of Engineering or Computer Science
 </li>
 <li>
 Languages Fluency in English and Arabic Spoken and Written
 </li>
 <li>
 Ideal experience 13+years of relevant professional work experience
 </li>
 </ul>
</div>

Data Protection and Privacy Officer

VCloud

<div>
 
 
 Overview
 
 
 
 As a Contact Center CER, you will be the first point of contact for inbound calls from Healthcare Providers and Consumers seeking guidance on pharmaceutical products and programs. Using empathy, clear communication, and approved reference materials, you will provide accurate information or seamlessly connect callers to the appropriate department for additional support.
 
 
 This role is ideal for someone who enjoys helping others, thrives in a collaborative team environment, and takes pride in delivering high-quality service. You will have measurable individual and team quality goals, along with ongoing feedback, coaching, and recognition from the VCloud Management Team to support your growth and success.
 
 
 
 &Ouml;versikt
 
 
 
 Som Contact Center CER kommer du att vara den f&ouml;rsta kontaktpunkten f&ouml;r inkommande samtal fr&aring;n v&aring;rdgivare och konsumenter som s&ouml;ker v&auml;gledning om l&auml;kemedelsprodukter och program. Med hj&auml;lp av empati, tydlig kommunikation och godk&auml;nda referensmaterial kommer du att ge korrekt information eller smidigt koppla vidare den som ringer till r&auml;tt avdelning f&ouml;r ytterligare st&ouml;d.
 
 
 Den h&auml;r rollen passar dig som tycker om att hj&auml;lpa andra, trivs i en samarbetsinriktad teammilj&ouml; och &auml;r stolt &ouml;ver att leverera service av h&ouml;g kvalitet. Du kommer att ha m&auml;tbara individuella m&aring;l och teamm&aring;l kopplade till kvalitet, tillsammans med l&ouml;pande feedback, coachning och erk&auml;nnande fr&aring;n VClouds ledning f&ouml;r att st&ouml;dja din utveckling och framg&aring;ng.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 - Respond to inbound customer inquiries with professionalism, accuracy, and a service-oriented approach.
 
 
 - Build and maintain strong relationships with internal and external customers.
 
 
 - Use approved reference materials, call scripts, FAQs, and training updates to provide clear, consistent, and compliant information.
 
 
 - Work independently in a fast-paced call center environment while contributing to a positive team culture.
 
 
 - Escalate complex inquiries to the appropriate departments to ensure timely resolution.
 
 
 
 Arbetsbeskrivning
 
 
 
 
 Huvudsakliga ansvarsomr&aring;den:
 
 
 
 - Besvara inkommande kundf&ouml;rfr&aring;gningar med professionalism, noggrannhet och ett serviceinriktat arbetss&auml;tt.
 
 
 - Bygga och uppr&auml;tth&aring;lla starka relationer med interna och externa kunder.
 
 
 - Anv&auml;nda godk&auml;nda referensmaterial, samtalsmanus, vanliga fr&aring;gor och utbildningsuppdateringar f&ouml;r att ge tydlig, konsekvent och regelriktig information.
 
 
 - Arbeta sj&auml;lvst&auml;ndigt i en snabb callcentermilj&ouml; samtidigt som du bidrar till en positiv teamkultur.
 
 
 - Eskalera mer komplexa fr&aring;gor till r&auml;tt avdelning f&ouml;r att s&auml;kerst&auml;lla snabb l&ouml;sning.
 
 
 
 Requirements
 
 
 
 - Fluency in Swedish and English, both written and spoken.
 
 
 - Strong communication and active listening skills.
 
 
 - Customer service or call center experience preferred.
 
 
 - Ability to follow scripts, reference materials, and compliance guidelines carefully.
 
 
 - Comfortable working in a structured, performance-driven environment.
 
 
 - Strong attention to detail and commitment to accuracy.
 
 
 - Ability to handle sensitive conversations with professionalism and empathy.
 
 
 - Basic computer proficiency and ability to navigate multiple systems.
 
 
 
 Krav
 
 
 
 - Flytande kunskaper i svenska och engelska, b&aring;de i tal och skrift.
 
 
 - God kommunikationsf&ouml;rm&aring;ga och aktivt lyssnande.
 
 
 - Erfarenhet av kundservice eller callcenter &auml;r meriterande.
 
 
 - F&ouml;rm&aring;ga att noggrant f&ouml;lja manus, referensmaterial och riktlinjer f&ouml;r regelefterlevnad.
 
 
 - Bekv&auml;m med att arbeta i en strukturerad och prestationsdriven milj&ouml;.
 
 
 - Stark k&auml;nsla f&ouml;r detaljer och noggrannhet.
 
 
 - F&ouml;rm&aring;ga att hantera k&auml;nsliga samtal med professionalism och empati.
 
 
 - Grundl&auml;ggande datorvana och f&ouml;rm&aring;ga att arbeta i flera system samtidigt.
 
</div>

Customer Experience Representative - Swedish

Top life Physiotherapy and Hijjama Center

Vacancy for Receptionist with prior experience for our Medical Center based in the New Cairo - The 5th Settlement.Contact : 01000051461Email : toplife.eg@outlook.comPreference for Candidates meeting following criteria :1) Must be Bilingual - English and Arabic2) Pleasant and Positive Attitude to deal with clients and colleagues.3) Must have clinic front desk work experience.Responsibilities:<ul><li>Greet and welcome patients and visitors in a courteous and professional manner.</li><li>Manage all incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff member.</li><li>Schedule appointments and maintain the clinic's appointment calendar.</li><li>Assist patients with filling out necessary forms and paperwork.</li><li>Maintain cleanliness and organization of the reception area.</li><li>Process payments and handle billing inquiries.</li><li>Familiar with medical center policies and protocols .</li><li>Collaborate with the clinic staff to ensure smooth operations and exceptional patient experience.</li><li>Perform other administrative tasks as needed.</li></ul>Job Type: Full-timeWork Location: In person

Receptionist for Medical Center - New Cairo (5th settlement) Egypt

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
 
About the Job
 
Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
 
As Director of Operations, You Will…
 
<ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
 
<ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>

Director of Operations

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Contact Center Advisor:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
 <li>
 Handle calls from customers regarding inquiries, complaints, and technical issues.
 </li>
 <li>
 Provide accurate and efficient solutions to ensure customer satisfaction and retention.
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions and transactions.
 </li>
 <li>
 Collaborate with other departments to escalate and resolve complex issues.
 </li>
 <li>
 Stay up to date with product knowledge and services to better assist customers.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management or any related field.
 </li>
 <li>
 At least 6 months of experience in customer service
 </li>
 <li>
 English level B1/C1
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Contact Center Advisor
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Contact Center Advisor

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Operational Functions
<ul><li> Perform and handle counting, sorting, bundling of bank cash notes and related functions in the cash area.
</li></ul><ul><li> Provide administrative support to the branch departments.</li></ul>
<ul><li> Count all teller&rsquo;s currencies &amp; coins, compares and verifies totals against receipts.</li></ul>
<ul><li> Complete work in accordance with agreed time.</li></ul>
<ul><li> Follow Bank policies and procedures to accurately fill out and file or distribute all paperwork</li></ul>
. Check counterfeit currencies, checks and identities. 
Reporting
Handle the Bank &amp; Customer cash notes efficiently and raise any problems to the Head Teller.<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications:
<ul><li> Completed high school education / Diploma
</li></ul><ul><li> (0-2) Years of experience</li></ul>
Skills:
<ul><li> Good command of English and Arabic languages.
</li></ul><ul><li> Communication Skills</li></ul>
<ul><li> Problem Solving Skills</li></ul>
<ul><li> Service Oriented</li></ul>
<ul><li> Process Oriented</li></ul>
Adept in using basic software such as office, internet and e-mail.<div> 
</div></div><div>
Primary Location: Egypt-Giza-NEW OCTOBER BRANCH</div><div>
Job: Back Office</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

Cash Counting Sub-Clerk -October & Giza Area (People With Disabilities)

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