customer service representative Jobs in Egypt

customer service representative

customer service executive

customer service specialist Jobs in Egypt

customer service specialist

accounts assistant

bancassurance area supervisor Jobs in Egypt

bancassurance area supervisor

bank contact center

Aura Communication

<ul><li>Company Description</li></ul>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.<ul><li>Role Description</li></ul>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.<ul><li>Qualifications</li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul>Pay: E&pound;18,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Bank Contact center

<ul><li>Company Description</li></ul>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.<ul><li>Role Description</li></ul>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.<ul><li>Qualifications</li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul>Pay: From E&pound;9,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Ethics HR

Job Responsibilities:<ul><li>Ensuring that all collaboration, voice, and data platforms (including Cisco Webex, Cisco Unified Communications Manager, and contact center systems) are operating efficiently and meeting defined performance, availability, and quality standards.</li><li>Conducting daily health checks for UC and collaboration systems, including call processing nodes, contact center platforms, recording systems, and supporting network infrastructure to ensure service continuity.</li><li>Participating in Disaster Recovery (DR) planning and implementation for unified communications platforms, including failover testing for call control, contact center, and recording solutions.</li><li>Managing and maintaining third-party voice and connectivity integrations, including SIP trunks, PSTN providers, and external contact center or recording platforms.</li><li>Implementing and supporting lifecycle management processes for voice services, including installation, configuration, administration, and maintenance of:</li><li>IP telephony endpoints (Cisco IP Phones, softphones).</li><li>Call control systems such as Cisco Unified Communications Manager.</li><li>Collaboration platforms like Cisco Webex.</li><li>Administering contact center solutions such as Cisco Unified Contact Center Express or Cisco Webex Contact Center, including call routing, IVR configuration, agent management, and reporting.</li><li>Implementing and maintaining network and UC infrastructure components, including switches, routers, WAN optimization, and network management tools, with a focus on QoS optimization for voice and video traffic.</li><li>Adhering to Security policies concerning administering applications and troubleshooting issues.</li><li>Maintaining complete documentation of all administration activities, configuration and changes to all databases.</li><li>Abiding to HR policies, code of ethics and Bank&rsquo;s internal rules approved and applied to preserve alBaraka Bank image.</li><li>Participating in minimizing the operational risk in the all the Bank.</li><li>Protecting the data &amp; information under his/her authority &amp; contacting the information security Team in case of suspecting any data confidentiality breaching.</li><li>Abiding to CBE instructions, Compliance &amp; Governance and Anti-Money Laundry rules.</li></ul>Executing any other task assigned by the Direct Manager/ the Head of Sector.Job Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Engineering or related field from a reputable university.</li><li>Minimum 4 years&rsquo; experience in relevant work.</li><li>Fluent in English.</li><li>Certification in network scope (CCNA, CCNP, etc.) or comparable work experience will be given preference.</li><li>Communication Competency.</li></ul>Job Type: Full-timeWork Location: In person

Collaboration Engineer

QIC digital hub

About the companyWe are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at leading tech companies.About the positionWe are looking for a Sales Lead with proven experience in renewals and customer retention within a B2C environment, such as call centers, customer service, or similar customer-facing operations. You will own the renewals domain, improving customer retention, optimizing customer engagement, and driving renewal revenue growth through data-driven initiatives and cross-functional collaboration. The role focuses on defining and leading improvements rather than managing day-to-day operations.Responsibilities<ul><li>Analyze renewal performance, churn, and customer behavior to identify opportunities for improvement</li><li>Define and evolve the renewal strategy, including customer journeys, communication approach, and engagement tactics</li><li>Design and test communication across channels (calls, WhatsApp, SMS, email) to improve conversion and customer experience</li><li>Partner with call center leadership, analytics, and other stakeholders to implement initiatives and ensure alignment</li><li>Lead experiments and initiatives to improve renewal rates, reduce churn, and increase average premium through upsell and cross-sell</li><li>Define requirements for scripts, workflows, and operational processes related to renewals</li><li>Monitor performance against KPIs (renewal rate, retention, revenue, contact success) and drive continuous improvement</li><li>Provide insights and recommendations to leadership on renewals performance and opportunities</li></ul>Requirements<ul><li>CV in English</li><li>5+ years of experience in sales, focused on customer lifecycle, retention, CRM, or commercial roles, with exposure to both strategy and operations</li><li>Experience working with customer-facing teams (e.g. contact center, sales, support) and strong understanding of operational realities</li><li>Proven ability to launch and drive initiatives or experiments aimed at improving customer engagement, retention, or revenue</li><li>Strong analytical skills with ability to interpret performance data and translate insights into actions</li><li>Commercial mindset with focus on customer value, retention, and growth</li><li>Ability to work cross-functionally and influence stakeholders across operations, analytics, and leadership</li><li>Strong communication and problem-solving skills</li><li>English language &mdash; C1</li><li>Understanding of the local market in MENA is a huge plus</li></ul>We offer<ul><li>Long-term service agreement contract with QIC with 3 months probation period</li><li>We are diverse &mdash; our digital nomads work remotely from 25+ different countries</li><li>Payment in US dollars monthly to your bank account using SWIFT</li><li>Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone</li><li>Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs</li><li>Performance reviews are conducted twice a year, with the possibility of a raise</li><li>Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar</li></ul>Work Location: Remote

Sales Lead (B2C/ Customer Renewals & Retention)

HSBC

<div>
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
 <li>
 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
 </li>
 <li>
 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 </li>
 <li>
 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
 <li>
 Act effectively on all customer feedback.
 </li>
 <li>
 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 </li>
 <li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Fluent in English and French is a must
 </li>
 <li>
 Previous Experience in customer facing roles
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
 <li>
 Ability to communicate efficiently with local and global teams
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 </li>
 </ul>
</div>

Client Service Specialist - FR is a must

<div>Why join us
To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
What you will do<ul><li>
Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.</li><li>
Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.</li><li>
Demonstrate a sound knowledge of the payment industry and its associated processes and systems.</li><li>
Receive/make calls/Emails from/to customers (internal/ external)</li><li>
Act effectively on all customer feedback.</li><li>
Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)</li><li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.</li><li>
Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank</li></ul>
Skills<ul><li>
Fluent in English and French is a must</li><li>
Previous Experience in customer facing roles</li><li>
Exceptional Client focus and orientation</li><li>
Interpersonal, verbal and written communication skills.
</li><li>Ability to communicate efficiently with local and global teams</li><li>
Excellent organizational and time management skills</li><li>
Ability to multi-task, depending on the criticality of the tasks.
</li><li>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.</li></ul> 
What additional skills will be good to have?<ul><li>
Experience and proficiency with web-based technologies.</li><li>
Position requires technical knowledge where GPS experience is asset.</li><li>
MS office.</li><li>
MI and Reporting/ Real time management.</li></ul></div>

Crédit Agricole

<div><div>1- Job title: Corporate Credit Analyst
Job Description:<ul><li>Preparation of credit reviews, both for prospects (new credit files) and existing clients (annual and interim reviews / facility enhancements) to be presented in local committees,</li><li>Spreading (in Anadefi) and analyzing the audited accounts submitted by the clients,</li><li>Responsible for updating client ratings within the system, keeping it in line with any changes in sector/country ratings.</li></ul><ul><li>
Qualifications:<ul><li> 
College degree, preferably with an exposure to financial modeling / analysis.</li></ul><ul><li> 
1 - 2 years of experience in a similar function</li></ul><ul><li> 
Credit Course is a must</li></ul> 
2- Job title: IT System Developer: 
Job Description:<ul><li> 
Analyze business requirements and convert it to technical specification via Working with both internal &amp; external resources.</li></ul><ul><li> 
Development of needed systems / programs that meet business requirements and expectation.</li></ul><ul><li> 
Participate in all level of testing (Unit Testing, System Integration testing &amp; User Acceptance testing.</li></ul><ul><li> 
Conduct the required maintenance, Trouble shooting and fixing bugs.</li></ul><ul><li> 
participate in system life cycle including full documentation process.</li></ul><ul><li> 
Ensure that all source codes are well secured and free of error.</li></ul> 
Qualifications:<ul><li> 
Candidates are required to be individual contributors with minimum supervision/more of Sr. Java developers.</li></ul><ul><li> 
1-2 years of experience with Database Management Systems (Oracle and SQL), &amp; integration.</li></ul><ul><li> 
Good Knowledge with database management systems specially in Oracle and SQL is essential</li></ul><ul><li> 
Able to work well in the face of tight deadlines and tough technical challenges</li></ul><ul><li> 
analytical and logical mind that is able to support the development cycle for the global benchmarking programs</li></ul> 
3- Job title: Teller 
Job Description:<ul><li> 
Receive and process cash / cheque deposits from customers</li></ul><ul><li> 
En-cash Bank cheques or withdrawals, coupon payment and mutual fund dividends / breaking to customers</li></ul> 
&bull; Pay funds against manager cheques / certified cheques&bull; Excellent Interpersonal and communication skills. 
4- Job title: Relationship Assistant: 
Job Description:<ul><li> 
Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship</li></ul><ul><li> 
Provide the assigned portfolio of mass customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty</li></ul> 
5- Job title: Relationship Officer: 
Job Description:<ul><li> 
Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship with 1-2 years in Retail Banking or customer service.</li></ul> 
6- Job title: Call Center 
Job Description:<ul><li> 
Handles all inquiries related to the Bank products/services &amp; Marketing campaigns [Inbound/Outbound]</li></ul><ul><li> 
Handles the clients' complaints &amp; act on decrease its ratio</li></ul><ul><li> 
 Achieves the assigned targets</li></ul></li></ul><div> 
</div></div><div>
Qualifications<div></div><ul><li> 
1- Job title: Corporate Credit Analyst 
Job Description:<ul><li> 
Preparation of credit reviews, both for prospects (new credit files) and existing clients (annual and interim reviews / facility enhancements) to be presented in local committees,</li></ul><ul><li> 
Spreading (in Anadefi) and analyzing the audited accounts submitted by the clients,</li></ul><ul><li> 
Responsible for updating client ratings within the system, keeping it in line with any changes in sector/country ratings.</li></ul> 
Qualifications:<ul><li> 
College degree, preferably with an exposure to financial modeling / analysis.</li></ul><ul><li> 
1 - 2 years of experience in a similar function</li></ul><ul><li> 
Credit Course is a must</li></ul> 
2- Job title: IT System Developer: 
Job Description:<ul><li> 
Analyze business requirements and convert it to technical specification via Working with both internal &amp; external resources.</li></ul><ul><li> 
Development of needed systems / programs that meet business requirements and expectation.</li></ul><ul><li> 
Participate in all level of testing (Unit Testing, System Integration testing &amp; User Acceptance testing.</li></ul><ul><li> 
Conduct the required maintenance, Trouble shooting and fixing bugs.</li></ul><ul><li> 
participate in system life cycle including full documentation process.</li></ul><ul><li> 
Ensure that all source codes are well secured and free of error.</li></ul> 
Qualifications:<ul><li> 
Candidates are required to be individual contributors with minimum supervision/more of Sr. Java developers.</li></ul><ul><li> 
1-2 years of experience with Database Management Systems (Oracle and SQL), &amp; integration.</li></ul><ul><li> 
Good Knowledge with database management systems specially in Oracle and SQL is essential</li></ul><ul><li> 
Able to work well in the face of tight deadlines and tough technical challenges</li></ul><ul><li> 
analytical and logical mind that is able to support the development cycle for the global benchmarking programs</li></ul> 
3- Job title: Teller 
Job Description:<ul><li> 
Receive and process cash / cheque deposits from customers</li></ul><ul><li> 
En-cash Bank cheques or withdrawals, coupon payment and mutual fund dividends / breaking to customers</li></ul> 
&bull; Pay funds against manager cheques / certified cheques&bull; Excellent Interpersonal and communication skills. 
4- Job title: Relationship Assistant: 
Job Description:<ul><li> 
Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship</li></ul><ul><li> 
Provide the assigned portfolio of mass customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty</li></ul> 
5- Job title: Relationship Officer: 
Job Description:<ul><li> 
Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship with 1-2 years in Retail Banking or customer service.</li></ul> 
6- Job title: Call Center 
Job Description:<ul><li> 
Handles all inquiries related to the Bank products/services &amp; Marketing campaigns [Inbound/Outbound]</li></ul><ul><li> 
Handles the clients' complaints &amp; act on decrease its ratio</li></ul><ul><li> 
 Achieves the assigned targets</li></ul></li></ul></div></div><div></div>

AAST employment Fair 2026

Explore 578+ Bank contact center in Egypt this May. Find roles across top companies and apply now to boost your career.

578 bank contact center jobs In Egypt

Bank Contact center

Bank Contact center

Collaboration Engineer

Sales Lead (B2C/ Customer Renewals & Retention)

Client Service Specialist - FR is a must

Client Service Specialist - FR is a must

AAST employment Fair 2026