agente back office bilingüe (español e inglés)

call center

client service specialist - fr is a must Jobs in Egypt

client service specialist - fr is a must

accountant technical support Jobs in Egypt

accountant technical support

agente back office bilingüe (español e inglés) Jobs in Egypt

banking operations supervisor | bpo Jobs in Egypt

banking operations supervisor | bpo

bank contact center

Remofirst

<div>RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world&rsquo;s most innovative companies, including Fortune 500 businesses and leading startups.

We are a small but strong team of 200+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships.
<div>
As an Accounting Operations Assistant at Remofirst, you will be responsible for processing, tracking, and recording payments in an accurate, efficient, and timely manner. This is a role that requires strong attention to detail and the ability to handle high volumes of transactions on a daily basis.</div>
<div></div>
<h3 class="jobSectionHeader">What you'll be doing:</h3><div>
<ul>
<li>Process and accurately classify multi-currency bank transactions.
</li>
<li>Maintain accurate transaction records and supporting documentation.
</li>
<li>Perform regular bank account reconciliations and investigate discrepancies.
</li>
<li>Verify account balances and ensure completeness of financial records.
</li>
<li>Manage and analyze large transaction datasets using Excel.
</li>
<li>Support month-end close activities through transaction review and reconciliation.
</li>
<li>Assist with financial reporting by providing accurate and organized data.
</li>
<li>Monitor transaction flows and identify anomalies or inconsistencies.
</li>
<li>Collaborate with finance and accounting teams to ensure compliance with internal controls and procedures.
</li>
</ul></div><h3 class="jobSectionHeader">What you&rsquo;ll need:</h3><div>
<ul>
<li>Experience in processing financial transactions.
</li>
<li>Understanding of bank reconciliations and account balance verification.
</li>
<li>Proficiency in Microsoft Excel, including working with large datasets, Pivot Tables, VLOOKUP/XLOOKUP.
</li>
<li>High attention to detail and accuracy when handling financial data.
</li>
<li>Ability to identify and resolve transaction discrepancies.
</li>
<li>Strong analytical and organizational skills.
</li>
<li>Good understanding of accounting principles and financial record-keeping.
</li>
</ul></div><h3 class="jobSectionHeader">Why work at RemoFirst?﻿</h3><ul>
<li>Startup environment: RemoFirst is an early-stage startup. You have a voice that can influence and grow rapidly. An opportunity to build a tech unicorn.</li>
<li>Growth opportunity: This is a chance to join an AI-forward company driving innovation through artificial intelligence.</li>
<li>Direct impact: Your work will be at the center of how we grow revenue, support customers, and differentiate in the market.</li>
<li>Autonomy and Accountability: We value autonomy and accountability &mdash; there&rsquo;s no bureaucracy or lengthy approval process. We prioritize speed and results to keep moving forward effectively.</li>
<li>Work for a Market Leader: Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.</li>
<li>Leadership visibility: Reporting into the Financial Controller, which means your projects will be strategic and business-critical.</li>
<li>Compensation and perks are great: Competitive compensation and 100% remote work.</li>
<li>Culture: You will get to work with some of the best colleagues coming from top tech companies. We lead with respect, kindness, and the understanding that everyone has the right to fail. We value hard yet smart work. Diversity and inclusion are integral to our culture. As we grow and evolve, we welcome your input to help us further define our culture.</li>
</ul>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Accounting Operations Assistant

بنك التعمير والإسكان HD Bank

<div>
 
 JOB PURPOSE
 
 
 
 
 
 A Data Protection and Privacy Officer is responsible for educating bank&rsquo;s employees about data compliance, training members of staff who are involved in processing data, and carrying out regular data protection and privacy audits. He also serve as the main point of contact between the bank and the relevant data protection authorities.
 
 
 
 
 
 MAJOR RESPONSIBILITIES AND ACOUNTABILITIES
 
 
 
 
 <ul>
 <li>
 Builds a strategic and comprehensive privacy program that defines, develops, maintains and implements policies and processes that enable consistent, effective privacy practices which minimize risk and ensure the confidentiality of information, paper and/or electronic, across all media types. Ensures privacy forms, policies, standards, and procedures are up-to-date.
 </li>
 <li>
 Advising the bank on its data protection obligations and monitoring compliance.
 </li>
 <li>
 Raising awareness, arranging staff training and promoting best privacy practices.
 </li>
 <li>
 Briefing staff on the procedures they must follow in the event of breaches, complaints and data access requests from the public.
 </li>
 <li>
 Managing data protection undertakings, assigning responsibilities and prioritizing activity based on risk or potential impact.
 </li>
 <li>
 Maintaining records of risk assessments and compliance audits.
 </li>
 <li>
 Managing, monitoring, and continually improving data protection measures.
 </li>
 <li>
 Works with bank senior management, security, and compliance officer to establish governance for the privacy program.
 </li>
 <li>
 Collaborate with Cyber Security Head and CISO to ensure alignment between security and privacy compliance programs including policies, practices, investigations, and acts as a liaison to the information systems department.
 </li>
 <li>
 Oversees, develops and delivers initial and ongoing privacy training to the workforce.
 </li>
 <li>
 Initiates, facilitates and promotes activities to foster information privacy awareness within the bank.
 </li>
 </ul>
 
 
 
 
 MINIMUM JOB REQUIREMENTS
 
 
 
 
 <ul>
 <li>
 Minimum education: B.Sc of Engineering or Computer Science
 </li>
 <li>
 Languages Fluency in English and Arabic Spoken and Written
 </li>
 <li>
 Ideal experience 13+years of relevant professional work experience
 </li>
 </ul>
</div>

Data Protection and Privacy Officer

NielsenIQ

<div>Job Description 
Payroll Administrator is responsible for managing all aspects of payroll processing to ensure employees are paid accurately and on time, for assigned markets. This role involves collecting and verifying timesheet data, calculating and processing payments, and ensuring compliance with relevant laws and regulations.
RESPONSIBILITIES<ul><li>
Managing end-to-end payroll operations primarily for Egypt, Jordan and Algeria countries, across both GfK and NIQ entities.</li><li>
Partner with the external payroll provider, ensuring monthly payroll data is provided accurately and on time.</li><li>
Liaise with payroll vendor to ensure consistent, timely and accurate application and compliance with all applicable laws and regulations and company&rsquo;s policies and practices.</li><li>
Ensure payroll report is correct and execute salary payout via bank transfer.</li><li>
Administration related to the establishment and termination of employment.</li><li>
To keep up-to-date payroll records in the HR shared point.</li><li>
First point of contact for payroll and admin matters, escalating to MHR and HRBP where necessary.</li><li>
Assist in the daily running of the department providing information and dealing with enquiries</li><li>
Support and administer Payroll Management and includes all task related to payroll process, validations and report generations.</li><li>
Liaising with Government agencies and Statutory bodies to ensure compliance with regulations.</li><li>
Prepare and submit required reports and payments to relevant authorities in a timely manner.</li><li>
Maintain employee confidence and protect payroll operations by keeping information confidential.</li><li>
To handle all other ad hoc payroll related matters as and when required.</li><li>
Raise invoices and purchase orders (PO) using Ariba, ensuring accuracy and compliance with internal procurement policies.</li><li>
Collaborate with finance and procurement teams to resolve discrepancies and ensure smooth processing of transactions.</li><li>
Managing governmental tax portal for Egypt, ensuring accurate reporting, timely and compliant submissions</li><li>
Coordinate with multiple vendors to collect, validate, and consolidate payroll-related information.</li><li>
Perform post-payroll reporting to Finance, ensuring accuracy and completeness of data.</li><li>
Address and resolve any queries raised by Finance or other stakeholders promptly.</li><li>
Manage and resolve Workday help tickets related to payroll</li><li>
Manage Workday payroll data and ensure accurate information flows to vendor systems via integration.</li><li>
Monitor integration processes and resolve integration failures by coordinating with the EIT team.</li><li>
Ensure timely closure of tickets and collaborate with HR and IT teams for escalations when necessary.</li></ul> 

Qualifications 
<ul><li>
Preferable: Relevant professional experience in HR, particularly related to payroll activities</li><li>
University degree in HR, Finance or related</li><li>
Excellent knowledge of MS Office, advanced Excel</li><li>
Excellent proficiency in English and French language, both written and spoken</li><li>
Interest in working with numbers/data and detail-oriented</li><li>
Strong analytical thinking</li><li>
Fluent English and French</li><li>
Accurate and reliable working attitude</li><li>
The following experience and skills are considered an advantage:</li></ul>
o Experience working in HR Shared Services Hub
o Strong understanding of Workday HR system processes.
o Hands-on experience with Ariba for invoice and PO management. 
Additional Information<div></div> 
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Payroll Administrator- (Preferably French speaker)

VCloud

<div>
 
 
 Overview
 
 
 
 As a Contact Center CER, you will be the first point of contact for inbound calls from Healthcare Providers and Consumers seeking guidance on pharmaceutical products and programs. Using empathy, clear communication, and approved reference materials, you will provide accurate information or seamlessly connect callers to the appropriate department for additional support.
 
 
 This role is ideal for someone who enjoys helping others, thrives in a collaborative team environment, and takes pride in delivering high-quality service. You will have measurable individual and team quality goals, along with ongoing feedback, coaching, and recognition from the VCloud Management Team to support your growth and success.
 
 
 
 &Ouml;versikt
 
 
 
 Som Contact Center CER kommer du att vara den f&ouml;rsta kontaktpunkten f&ouml;r inkommande samtal fr&aring;n v&aring;rdgivare och konsumenter som s&ouml;ker v&auml;gledning om l&auml;kemedelsprodukter och program. Med hj&auml;lp av empati, tydlig kommunikation och godk&auml;nda referensmaterial kommer du att ge korrekt information eller smidigt koppla vidare den som ringer till r&auml;tt avdelning f&ouml;r ytterligare st&ouml;d.
 
 
 Den h&auml;r rollen passar dig som tycker om att hj&auml;lpa andra, trivs i en samarbetsinriktad teammilj&ouml; och &auml;r stolt &ouml;ver att leverera service av h&ouml;g kvalitet. Du kommer att ha m&auml;tbara individuella m&aring;l och teamm&aring;l kopplade till kvalitet, tillsammans med l&ouml;pande feedback, coachning och erk&auml;nnande fr&aring;n VClouds ledning f&ouml;r att st&ouml;dja din utveckling och framg&aring;ng.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 - Respond to inbound customer inquiries with professionalism, accuracy, and a service-oriented approach.
 
 
 - Build and maintain strong relationships with internal and external customers.
 
 
 - Use approved reference materials, call scripts, FAQs, and training updates to provide clear, consistent, and compliant information.
 
 
 - Work independently in a fast-paced call center environment while contributing to a positive team culture.
 
 
 - Escalate complex inquiries to the appropriate departments to ensure timely resolution.
 
 
 
 Arbetsbeskrivning
 
 
 
 
 Huvudsakliga ansvarsomr&aring;den:
 
 
 
 - Besvara inkommande kundf&ouml;rfr&aring;gningar med professionalism, noggrannhet och ett serviceinriktat arbetss&auml;tt.
 
 
 - Bygga och uppr&auml;tth&aring;lla starka relationer med interna och externa kunder.
 
 
 - Anv&auml;nda godk&auml;nda referensmaterial, samtalsmanus, vanliga fr&aring;gor och utbildningsuppdateringar f&ouml;r att ge tydlig, konsekvent och regelriktig information.
 
 
 - Arbeta sj&auml;lvst&auml;ndigt i en snabb callcentermilj&ouml; samtidigt som du bidrar till en positiv teamkultur.
 
 
 - Eskalera mer komplexa fr&aring;gor till r&auml;tt avdelning f&ouml;r att s&auml;kerst&auml;lla snabb l&ouml;sning.
 
 
 
 Requirements
 
 
 
 - Fluency in Swedish and English, both written and spoken.
 
 
 - Strong communication and active listening skills.
 
 
 - Customer service or call center experience preferred.
 
 
 - Ability to follow scripts, reference materials, and compliance guidelines carefully.
 
 
 - Comfortable working in a structured, performance-driven environment.
 
 
 - Strong attention to detail and commitment to accuracy.
 
 
 - Ability to handle sensitive conversations with professionalism and empathy.
 
 
 - Basic computer proficiency and ability to navigate multiple systems.
 
 
 
 Krav
 
 
 
 - Flytande kunskaper i svenska och engelska, b&aring;de i tal och skrift.
 
 
 - God kommunikationsf&ouml;rm&aring;ga och aktivt lyssnande.
 
 
 - Erfarenhet av kundservice eller callcenter &auml;r meriterande.
 
 
 - F&ouml;rm&aring;ga att noggrant f&ouml;lja manus, referensmaterial och riktlinjer f&ouml;r regelefterlevnad.
 
 
 - Bekv&auml;m med att arbeta i en strukturerad och prestationsdriven milj&ouml;.
 
 
 - Stark k&auml;nsla f&ouml;r detaljer och noggrannhet.
 
 
 - F&ouml;rm&aring;ga att hantera k&auml;nsliga samtal med professionalism och empati.
 
 
 - Grundl&auml;ggande datorvana och f&ouml;rm&aring;ga att arbeta i flera system samtidigt.
 
</div>

Customer Experience Representative - Swedish

Top life Physiotherapy and Hijjama Center

Vacancy for Receptionist with prior experience for our Medical Center based in the New Cairo - The 5th Settlement.Contact : 01000051461Email : toplife.eg@outlook.comPreference for Candidates meeting following criteria :1) Must be Bilingual - English and Arabic2) Pleasant and Positive Attitude to deal with clients and colleagues.3) Must have clinic front desk work experience.Responsibilities:<ul><li>Greet and welcome patients and visitors in a courteous and professional manner.</li><li>Manage all incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff member.</li><li>Schedule appointments and maintain the clinic's appointment calendar.</li><li>Assist patients with filling out necessary forms and paperwork.</li><li>Maintain cleanliness and organization of the reception area.</li><li>Process payments and handle billing inquiries.</li><li>Familiar with medical center policies and protocols .</li><li>Collaborate with the clinic staff to ensure smooth operations and exceptional patient experience.</li><li>Perform other administrative tasks as needed.</li></ul>Job Type: Full-timeWork Location: In person

Receptionist for Medical Center - New Cairo (5th settlement) Egypt

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
 
About the Job
 
Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
 
As Director of Operations, You Will…
 
<ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
 
<ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>

Director of Operations

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Operational Functions
<ul><li> Perform and handle counting, sorting, bundling of bank cash notes and related functions in the cash area.
</li></ul><ul><li> Provide administrative support to the branch departments.</li></ul>
<ul><li> Count all teller&rsquo;s currencies &amp; coins, compares and verifies totals against receipts.</li></ul>
<ul><li> Complete work in accordance with agreed time.</li></ul>
<ul><li> Follow Bank policies and procedures to accurately fill out and file or distribute all paperwork</li></ul>
. Check counterfeit currencies, checks and identities. 
Reporting
Handle the Bank &amp; Customer cash notes efficiently and raise any problems to the Head Teller.<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications:
<ul><li> Completed high school education / Diploma
</li></ul><ul><li> (0-2) Years of experience</li></ul>
Skills:
<ul><li> Good command of English and Arabic languages.
</li></ul><ul><li> Communication Skills</li></ul>
<ul><li> Problem Solving Skills</li></ul>
<ul><li> Service Oriented</li></ul>
<ul><li> Process Oriented</li></ul>
Adept in using basic software such as office, internet and e-mail.<div> 
</div></div><div>
Primary Location: Egypt-Giza-NEW OCTOBER BRANCH</div><div>
Job: Back Office</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

Cash Counting Sub-Clerk -October & Giza Area (People With Disabilities)

Explore 133+ Bank contact center in Egypt this June. Find roles across top companies and apply now to boost your career.