collections specialist

Savills Middle East

<div>
 
 The Role
 
 
 
 We are seeking a full time Property Manager focusing on the management of the property&rsquo;s operational and management aspects within the Property and Facilities Management department. The ideal candidate with be a conscientious and driven Property Manager to join our thriving Property Management Department in Savills Egypt.
 
 
 Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
 
 
 
 
 Key Responsibilities
 
 
 
 
 Plan, develop and implement policies related to the property&rsquo;s management
 
 
 Coordinate activities of the team to enhance operational effectiveness
 
 
 Supervise the budgeting and accounting process.
 
 
 Follow and also ensure Finance team in compliance with the debt collections, management of securities.
 
 
 Analyze budgets to identify areas in which financial improvements can be made.
 
 
 Establish and maintain relationship with tenants and the client and/or partners
 
 
 Manage of collection of information from tenants (notices, addresses, turnover rents, sales)
 
 
 Liaison with tenants, to manage their ongoing operational requests
 
 
 Deal with tenants as one of the main points of contact and administer the contracts
 
 
 Coordinate and manage all activities of the subcontractors (security, cleaning, fire, pest control, landscaping and others)
 
 
 Administrate &amp; execute controlling and reporting systems on all systems and services of the property
 
 
 Manage proper handovers of the building and all its systems from landlord, his representatives or subcontractors
 
 
 Initiate, coordinate &amp; manage PPM (Plans of Preventive Maintenance) for the property alongside with the Technical Manager
 
 
 Manage all ongoing operational issues to ensure smooth and continuous operations of the property
 
 
 
 Skills, Knowledge And Experience
 
 
 
 Experience: at least 5 years in FM or Operational management.
 
 
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

Property Manager

onebank

<div>
 
 
 Who we are?
 
 
 
 - onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.
 
 
 -Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.
 
 
 -Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.
 
 
 
 
 
 
 
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 
 - The Senior SharePoint Specialist is responsible for the design, implementation, administration, and optimization of the organization&rsquo;s SharePoint environment. This role ensures the delivery of secure, scalable, and high-performing collaboration and content management solutions that support business objectives. The position provides technical leadership, governance oversight, and strategic guidance for SharePoint architecture, integrations, automation, and user adoption while ensuring compliance, data integrity, and best practices across the platform.
 
 
 
 
 
 
 
 JOB DUTIES AND RESPONSIBILITIES
 
 
 
 
 
 
 
 
 
 <ol>
 <li>
 Design, implement, and maintain SharePoint architecture and site collections to ensure a secure, scalable, and high-performing collaboration environment by applying governance standards, best practices, and Microsoft 365 frameworks (KRA: Platform Stability and Performance).
 </li>
 <li>
 Develop and configure document management solutions, workflows, and automation processes to improve business efficiency and data integrity by leveraging SharePoint Online, Power Automate, and Power Apps (KRA: Process Optimization).
 </li>
 <li>
 Establish and enforce SharePoint governance, security, and compliance controls to protect organizational information assets by managing permissions, retention policies, and integration with Azure AD (KRA: Risk and Compliance Management).
 </li>
 <li>
 Collaborate with business units to gather requirements and translate them into technical solutions that align with organizational objectives by conducting stakeholder consultations and solution design workshops (KRA: Business Alignment).
 </li>
 </ol>
 
 
 
 
 
 
 MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in information technology
 
 , Computer Science, Information Systems, or a related field.
 </li>
 <li>
 
 (Equivalent combination of education and relevant experience may be considered.)
 
 </li>
 <li>
 
 5&ndash;8+ years of progressive experience
 
 in SharePoint administration, development, and support.
 </li>
 <li>
 Proven experience with:
 </li>
 <li>
 
 SharePoint On-Premises
 
 </li>
 <li>
 SharePoint migration tools and processes
 </li>
 <li>
 Strong understanding of:
 </li>
 <li>
 Information architecture and document management best practices
 </li>
 <li>
 Security, compliance, and data governance
 </li>
 <li>
 SharePoint permissions models and Azure AD integration
 </li>
 <li>
 Experience with:
 </li>
 <li>
 Custom development (SPFx, JavaScript, HTML/CSS, REST APIs)
 </li>
 <li>
 Troubleshooting performance and platform issues
 </li>
 <li>
 Supporting enterprise-level environments
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Education
 
 
 
 Bachelor&rsquo;s degree in Information Technology
 
 
 Advanced knowledge of
 
 SharePoint On-Premises architecture
 
 
 <ul>
 <li>
 SharePoint governance frameworks and information architecture
 </li>
 <li>
 Records management and compliance standards
 </li>
 <li>
 Azure Active Directory (Entra ID) and identity/access management
 </li>
 <li>
 SharePoint Framework (SPFx), PowerShell scripting, and automation
 </li>
 </ul>
 
 
</div>

Enterprise Platforms Senior Specialist

Al Amal For Food Industries & Export

<div>
 
 
 Company Description
 
 
 
 
 Since 1981, Al Amal for Food Industries has established itself as a multinational leader in the agro-commodities sector. Based in Cairo with a global presence in Ukraine, Sudan, and Dubai, the company specializes in sourcing, processing, and distributing premium grains, pulses, oil seeds, herbs, and spices. Al Amal integrates advanced processing technologies with rigorous quality and environmental practices to meet international standards, earning a reputation for reliability and excellence. Serving markets across Europe, North Africa, and the GCC, the company offers tailored solutions while managing every step of the agricultural supply chain. Al Amal is more than a supplier&mdash;it is a trusted partner in growth, anchored in integrity and expertise.
 
 
 
 
 
 
 
 Role Description
 
 
 
 
 The Export Specialist will oversee the preparation and management of export documentation, ensure smooth shipment processes, and maintain compliance with regulatory and customer requirements. The role includes handling customer inquiries, coordinating with shipping agents, monitoring delivery schedules, and providing exceptional customer service. This is a full-time, on-site role based in 6th of October, requiring close collaboration with internal teams and external partners to support the company's export operations.
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 Execute export sales contracts received from the foreign sales department.
 
 
 
 
 Communicate with external buyers to get the signed contract, shipping instructions, and all other details.
 
 
 
 
 Prepare export sales orders and send them to production, accounting, and warehouse departments.
 
 
 
 
 Align with the production department to specify the loading place and cargo readiness dates.
 
 
 
 
 Submit lab analysis requests and follow up receiving the test results.
 
 
 
 
 Handling the cargo fumigation procedures through appointing the best inspection company.
 
 
 
 
 Handling all the customs-related activities with the customs clearance agent.
 
 
 
 
 Review and approve shipping documents drafts (B/L, COO, Phytosanitary Certificate, etc&hellip;) and make sure everything is in order before issuing originals.
 
 
 
 
 Ensure timely submission of the Full Set of Shipping Documents (Directly to the Buyer &ndash; Via Bank) based on the trade agreement.
 
 
 
 
 Follow-up payment collections with the external buyers in alignment with our Finance Dept. and ensure meeting the collection deadlines.
 
 
 
 
 Comprehensive knowledge of shipping line operations, including bookings, VGM submissions, shipping documentation, and carrier coordination.
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor Degree in a relevant field.
 </li>
 <li>
 Strong experience in export documentation cycle and procedures.
 </li>
 <li>
 5-7 Years of Experience in export operations.
 </li>
 <li>
 Strong digital skills, preferably previous hands-on experience on Odoo ERP system.
 </li>
 <li>
 Self-starter who feels comfortable working in a dynamic team environment.
 </li>
 <li>
 Excellent command of Excel and MS Office applications.
 </li>
 <li>
 English fluency, spoken, written and communicated with.&nbsp;
 </li>
 <li>
 Strong expertise in Export Documentation and understanding of Export processes
 </li>
 <li>
 Exceptional Communication and Customer Service skills
 </li>
 <li>
 Knowledge of export operations and regulations
 </li>
 <li>
 Ability to multitask, prioritize, and maintain attention to detail
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, International Trade, or a related field is preferred
 </li>
 <li>
 Experience in the food or commodities industry is a plus
 </li>
 <li>
 Proficiency in relevant software tools and systems
 </li>
 <li>
 Fluency in English is required; additional language skills are an advantage
 </li>
 </ul>
 
 
 
 
 
 send your update CV to e-mail
 
 
 
 
 
 
 ahmed.youssef@alamalegypt.com
 
 
 
 
 or WhatsApp 01061531638
 
 
 
 
 
 
 
 
</div>

Export Specialist

MYLO

<div>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions. Whether you&rsquo;re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt. Born out of B.TECH&mdash;Egypt&rsquo;s leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions&mdash;mylo brings a legacy of trust and innovation to the fintech space. All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.
We are looking for a highly experienced and results-driven Head of Collection to lead and optimize early-stage collections and customer communication operations. The role is responsible for driving collection performance, enhancing customer experience, managing internal and external call center teams, and ensuring operational compliance with company policies and regulatory requirements.
The ideal candidate should possess strong leadership capabilities, analytical skills, operational excellence, and deep experience in consumer finance collections and call center management.
Responsibilities 
Soft Collection Management<ul><li>
Lead and manage Soft Collection strategies for early delinquency buckets to maximize recovery while maintaining customer experience.</li><li>
Monitor daily collection performance, roll rates, cure rates, PTP achievement, and operational KPIs.</li><li>
Develop and implement segmentation strategies based on customer behavior, risk level, and portfolio performance.</li><li>
Ensure achievement of monthly collection targets and operational SLAs.</li><li>
Optimize collection channels including outbound calls, SMS, WhatsApp, IVR, digital collection tools, and field coordination.</li><li>
Monitor productivity and quality of collection agents and supervisors.</li><li>
Manage early risk indicators for risky cases</li></ul>
Call Center Operations<ul><li>
Manage day-to-day collection Call Center Operations including activities.</li><li>
Improve customer reachability, service quality, and operational efficiency.</li><li>
Ensure proper workforce management, scheduling, forecasting, and staffing optimization.</li><li>
Develop and monitor call quality standards and coaching programs.</li><li>
Handle escalations and critical customer complaints professionally.</li><li>
Improve operational processes and customer journey experience.</li><li>
Use the AI debt agent in daily operations.
</li></ul>Team Leadership &amp; Performance<ul><li>
Lead, coach, and develop supervisors, team leaders, and collection agents.</li><li>
Build a high-performance and accountability-driven culture.</li><li>
Conduct regular performance reviews and calibration sessions.</li><li>
Design incentive schemes and performance improvement initiatives.</li></ul>
Reporting &amp; Analytics<ul><li>
Prepare detailed MIS, dashboards, and management reports for senior leadership.</li><li>
Analyze portfolio trends, collection performance, and operational gaps.</li><li>
Provide actionable insights and strategic recommendations to improve recovery performance and operational efficiency.</li><li>
Monitor agency performance and vendor productivity if applicable.</li></ul>
Compliance &amp; Governance<ul><li>
Ensure full compliance with regulatory requirements, company policies, and customer treatment standards.</li><li>
Maintain proper audit controls and documentation.</li><li>
Ensure ethical collection practices and customer data confidentiality.</li></ul> 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in business administration, Finance, Commerce, Economics, or related field.</li><li>
MBA or relevant professional certification is a plus</li><li>
10 &ndash;12+ years of progressive experience in consumer finance, banking, fintech, or collections operations.</li><li>
Strong experience in Soft Collection management and delinquency portfolio handling.</li><li>
Proven experience managing large call center teams and collection operations.</li><li>
Strong understanding of collection KPIs, portfolio analysis, and operational metrics.</li><li>
Experience with dialer systems, CRM platforms, collection systems, and workforce management tools.</li><li>
Advanced Excel and reporting skills.</li><li>
Experience with Power BI, Metabase, or analytical dashboards is preferred.</li><li>
Strong people management and coaching skills.</li><li>
Excellent communication and stakeholder management abilities.</li><li>
Strategic thinking with strong execution capabilities.</li><li>
Problem-solving and decision-making skills under pressure.</li><li>
Strong negotiation and customer handling skills.</li></ul></div>

Head Of Collection

Morgans Originals

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
Responsibilities
Invoice &amp; Billing Management:<ul><li>Oversee the preparation and issuance of invoices to corporate clients, travel agents, and direct bill accounts.</li><li>Ensure that invoices accurately reflect charges for rooms, services, and other hotel-related expenses.</li><li>Review and approve billing adjustments, credits, and corrections, ensuring they align with hotel policies.</li></ul>
Collections Management:<ul><li>Monitor the aging report regularly and take necessary actions to ensure timely collection of outstanding balances.</li><li>Follow up on overdue accounts, working closely with clients to resolve discrepancies and settle unpaid invoices.</li><li>Establish and maintain strong relationships with clients, providing excellent customer service while ensuring the collection of outstanding payments.</li></ul>
Account Reconciliation:<ul><li>Reconcile accounts receivable transactions, ensuring all guest and corporate charges are properly accounted for and balanced.</li><li>Assist with month-end and year-end closing processes, ensuring all accounts are accurately reconciled and reported.</li><li>Ensure proper documentation and reporting of all adjustments, write-offs, and other account activities.</li></ul>
Cash Flow &amp; Financial Reporting:<ul><li>Monitor cash flow and ensure that payments are processed and deposited in a timely manner.</li><li>Prepare and submit regular financial reports regarding accounts receivable balances, collections, and aging to management.</li><li>Assist with financial analysis by tracking accounts receivable trends and providing insights on areas for improvement.</li></ul> 
Internal Controls &amp; Compliance:<ul><li>Ensure that all accounts receivable processes comply with hotel policies, accounting standards, and regulatory requirements.</li><li>Help implement and maintain strong internal controls to safeguard hotel assets and minimize the risk of fraud.</li><li>Coordinate with the finance team to ensure accurate and timely revenue recognition for accounting purposes.</li></ul>
Customer Service &amp; Client Relations:<ul><li>Address and resolve any billing inquiries or disputes raised by guests, clients, or internal departments.</li><li>Provide assistance to clients with payment plans or alternative solutions to settle outstanding balances.</li><li>Ensure a high level of professionalism and service in all interactions with clients and internal teams.</li></ul>
Collaboration with Other Departments:<ul><li>Work closely with the Front Desk, Sales, and Reservations departments to ensure all accounts are accurately billed and payments are processed.</li><li>Collaborate with the Finance Manager and other departments to provide support for budget planning, forecasting, and financial analysis.</li></ul>
Continuous Process Improvement:<ul><li>Recommend and implement improvements to streamline accounts receivable processes, increase efficiency, and improve collections.</li><li>Stay updated on industry best practices and any changes in financial regulations or software tools.</li></ul>
Additional Responsibilities<ul><li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul> 
Qualifications 
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company&rsquo;s Heartist service culture to be responsive, respectful and deliver a great experience. 
Leading Myself<ul><li>Positive Orientation</li><li>Operational Decision Making</li><li>Self-Development &amp; Management</li></ul>
Leading Others<ul><li>Developing an Empowered Team</li><li>Leading an Engaged and Diverse Team</li><li>Communication</li></ul>
Leading the Business<ul><li>Advocating Guest Passion</li><li>Business Planning and Analysis</li><li>Business Improvement and Change</li></ul> 
Experience/Certificates/Education<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, Business Administration, or a related field preferred.</li><li>Minimum of 3-5 years of experience in accounts receivable or a related accounting role, preferably within the hospitality industry.</li><li>Strong knowledge of accounting principles, accounts receivable processes, and financial reporting.</li><li>Proficiency with accounting software (e.g., Oracle, Sage, QuickBooks) and Microsoft Office Suite (especially Excel).</li><li>Excellent organizational, problem-solving, and time-management skills.</li><li>Strong communication skills and the ability to manage relationships with both clients and internal teams.</li><li>Ability to lead, motivate, and train a team of accounts receivable professionals.</li><li>High attention to detail and accuracy in financial data processing.</li><li>Strong communication and interpersonal skills.</li></ul> 
Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Accounts receivable

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
Responsibilities
Credit Assessment and Risk Management:<ul><li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li><li>Review and approve credit applications, ensuring they meet the hotel&rsquo;s credit policy.</li><li>Analyze customer financial history and determine appropriate credit limits for each account.</li><li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li></ul>
Accounts Receivable Management:<ul><li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li><li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li><li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li><li>Ensure that all payments are posted correctly and accurately in the hotel&rsquo;s financial systems.</li></ul>
Credit Policy Enforcement:<ul><li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li><li>Monitor and enforce the hotel&rsquo;s credit terms, ensuring that clients&rsquo; credit limits and payment terms are respected.</li><li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li></ul>
Collections and Dispute Resolution:<ul><li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li><li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li><li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li><li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li></ul>
Reporting and Financial Analysis:<ul><li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li><li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li></ul><ul><li> 
Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li></ul>
Team Leadership and Supervision:<ul><li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li><li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li><li>Foster a collaborative and effective working environment within the credit and finance departments.</li></ul>
Internal and External Coordination:<ul><li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li><li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li><li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li></ul>
Compliance and Documentation:<ul><li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li><li>Maintain accurate records of all credit agreements, transactions, and payment history.</li><li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li></ul>
Additional Responsibilities:<ul><li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul> 
People &amp; Culture
Employee Relations<ul><li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li><li>Work alongside with the People &amp; Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li></ul>
Recruitment<ul><li>Hire new Heartists in conjunction with the People &amp; Culture Leader through INES.</li><li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li></ul>
Employee Engagement and Communications<ul><li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company&rsquo;s success. This will include working on the Employee Engagement Survey (EES) and People &amp; Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li><li>Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.</li><li>Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People &amp; Culture leader as well as Hotel Manager/General Manager.</li></ul> 
Learning &amp; Talent Development &amp; Performance Management<ul><li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li><li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li><li>Ensure Departments have adequate Departmental trainers, and these are well utilised.</li><li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent &amp; Culture leader as well as Learning &amp; Development.</li><li>Development of direct reports to give them ongoing feedback and development.</li><li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li><li>Performs additional duties as directed by supervisors.</li><li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li><li>Is fully conversant with all health and safety, fire and emergency procedures.</li><li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li><li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li><li>Attends meetings and training as required by supervisors.</li><li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.</li><li>Interacts with guests actively soliciting feedback.</li></ul>
Finance<ul><li>The activities and contribution of the role will impact the performance of the hotel.</li><li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li><li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li><li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li><li>Demonstrate full awareness of departmental budget/P&amp;L and work towards achieving it by minimizing expenses and maximizing room revenue.</li></ul> 
This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability. 
Qualifications 
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company&rsquo;s Heartist service culture to be responsive, respectful and deliver a great experience. 
Leading Myself<ul><li>Positive Orientation</li><li>Operational Decision Making</li><li>Self-Development &amp; Management</li></ul>
Leading Others<ul><li>Developing an Empowered Team</li><li>Leading an Engaged and Diverse Team</li><li>Communication</li></ul> 
Leading the Business<ul><li>Advocating Guest Passion</li><li>Business Planning and Analysis</li><li>Business Improvement and Change</li></ul> 
Experience/Certificates/Education<ul><li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li><li>Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li><li>Skills &amp; Attributes:</li></ul>
o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).
o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.
o Strong ability to analyze financial data, assess credit risks, and make informed decisions.
o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.
o Ability to manage financial records and ensure accuracy in all credit-related activities.
o Ability to resolve issues related to billing, collections, and disputes effectively.
o Experience in supervising and guiding a team to meet departmental objectives. 
Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Credit

Halan - حالا

<div>
 
 
 Key Duties &amp; Responsibilities
 
 
 
 
 
 <ul>
 
 <li>
 
 Develop, maintain, and enhance MIS reports, dashboards, and performance tracking tools.
 
 </li>
 
 <li>
 
 Prepare daily, weekly, and monthly management reports and KPI dashboards.
 
 </li>
 
 <li>
 
 Analyze operational and performance data to identify trends, risks, and improvement opportunities.
 
 </li>
 
 <li>
 
 Provide actionable insights and recommendations based on data analysis.
 
 </li>
 
 <li>
 
 Design, develop, and maintain databases, reporting structures, and workflow tracking systems.
 
 </li>
 
 <li>
 
 Support decision-making through accurate and timely reporting.
 
 </li>
 
 <li>
 
 Collaborate with different business units to gather reporting requirements and business needs.
 
 </li>
 
 <li>
 
 Monitor collection and recovery performance metrics and ensure reporting accuracy.
 
 </li>
 
 <li>
 
 Participate in process improvement initiatives and recommend enhancements to reporting frameworks.
 
 </li>
 
 <li>
 
 Generate routine and ad-hoc reports, presentations, and analytical studies.
 
 </li>
 
 <li>
 
 Support month-end activities, incentive calculations, and performance reporting packages.
 
 </li>
 
 <li>
 
 Train and support team members on reporting tools and MIS processes.
 
 </li>
 
 <li>
 
 Ensure data quality, integrity, and consistency across reports and dashboards
 
 </li>
 
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 
 <ul>
 
 <li>
 
 Bachelor's degree in Business Administration, Information Systems, Computer Science, Statistics, or a related field.
 
 </li>
 
 <li>
 
 Minimum 3 years of experience in MIS, Reporting, Data Analysis, Collections, or a related function.
 
 </li>
 
 <li>
 
 Strong proficiency in Microsoft Excel (Advanced Level).
 
 </li>
 
 <li>
 
 Experience in dashboard creation and data visualization tools (Power BI preferred).
 
 </li>
 
 <li>
 
 Good knowledge of databases, reporting systems, and data analysis techniques.
 
 </li>
 
 <li>
 
 Strong analytical and problem-solving skills.
 
 </li>
 
 <li>
 
 Excellent communication and presentation skills.
 
 </li>
 
 <li>
 
 Ability to work with large datasets and generate meaningful insights.
 
 </li>
 
 <li>
 
 Strong attention to detail and accuracy.
 
 </li>
 
 <li>
 
 Ability to manage multiple priorities and meet deadlines.
 
 </li>
 
 <li>
 
 Good command of English.
 
 </li>
 
 <li>
 
 IT background or technical understanding is an advantage
 
 </li>
 </ul>
</div>

Senior ,  Retail Risk Mis & Analytics

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