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technical support specialist

Deraya University

Job Description:Deraya University is seeking a proficient Technical Support Specialist with a deep understanding of technologies commonly used in academic settings, expertise in audio-visual devices, excellent communication skills for student support, and the ability to manage and feed data into our systems effectively.Key Responsibilities:<ul><li>Provide first-step technical support to students, faculty, and staff on a wide range of technologies and software applications.</li><li>Troubleshoot and resolve issues related to audio-visual devices, classroom technology, and computer systems.</li><li>Troubleshoot and resolve issues related to applications of end-user side.</li><li>Collaborate with IT teams to ensure seamless integration of audio-visual equipment and technology solutions.</li><li>Assist in data management tasks, including inputting and maintaining accurate records in university systems.</li><li>Conduct training sessions for end-users on technology tools and systems.</li></ul>Qualifications and skills:<ul><li>Bachelor's degree in Information Technology, Computer Science, or related field.</li><li>Comprehensive knowledge of technologies commonly used in educational environments.</li><li>Proficiency in troubleshooting audio-visual devices and classroom technology during presentations and live events.</li><li>Strong communication skills with the ability to explain technical concepts to non-technical users.</li><li>Experience in data entry and management.</li><li>Excellent problem-solving abilities.</li><li>Patience and empathy when dealing with users facing technical issues.</li><li>Ability to work well under pressure in a fast-paced environment.</li><li>Detail-oriented with strong organizational skills.</li><li>Flexibility to adapt to changing technology and user needs.</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Minya: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>

Technical Support Specialist

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
 
 Key Accountability Areas
 
 Technical Support:
 
 <ul>
 <li>
 Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
 </li>
 <li>
 Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
 </li>
 <li>
 Provide support for end users on different operating systems including Windows and Mac OS
 </li>
 <li>
 Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
 </li>
 <li>
 Work on providing Operations Management support for Day to day service operations using incident management
 </li>
 <li>
 Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
 </li>
 <li>
 Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.
 </li>
 </ul>
 
 SLA Adherence:
 
 <ul>
 <li>
 Follow Service Level Agreement targets for all operational process including incidents and problems
 </li>
 <li>
 Follow Service center response time and reliability within agreed tolerance limits
 </li>
 <li>
 No logical security incidents and No physical security breaches
 </li>
 <li>
 Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction
 </li>
 </ul>
 
 Software Compliance:
 
 <ul>
 <li>
 Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
 </li>
 <li>
 Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
 </li>
 <li>
 Knowledge Management:
 </li>
 <li>
 Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
 </li>
 <li>
 Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.
 </li>
 </ul>
 
 Documentation:
 
 <ul>
 <li>
 Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
 </li>
 <li>
 Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
 </li>
 <li>
 Document relevant issues identified as a problem to get the analysis on fixing the root cause.
 </li>
 </ul>
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job.
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Bachelor Degree in Computer Science or Any relevant field Work Experience 2 to 4 Years Technical / Functional Competencies Data Security Encryption Tools/Techniques Emerging Network Technology Help Desk Technologies Technical Tools and Products Technology Industry Knowledge Technology Platforms
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Flairstech

<div><div><div><div>Requirements and responsibilities<div> 
Technical Support Representative
Qualifications:<div>
Knowledge and Skills 
<ul><li>Strong customer service mindset with a focus on empathy, communication, and problem ownership.</li><li>Proficiency in web application environments including modern browsers, APIs, and cloud-based platforms.</li><li>Solid understanding of networking basics (DNS, HTTP/HTTPS, SSL/TLS), authentication (OAuth, SSO), and troubleshooting tools (browser dev tools, log analysis).</li><li>Familiarity with ticketing and collaboration systems (e.g., Jira, Slack, MS Teams).</li><li>Strong analytical and problem-solving skills with the ability to diagnose issues in complex, multi-tiered environments.</li><li>Awareness of security best practices in application support (data privacy, phishing awareness, secure remote access).</li><li>Ability to work independently in a hybrid or fully remote setting while collaborating effectively across distributed teams.</li><li>Demonstrated commitment to continuous learning and adaptability in fast-changing technology landscapes.</li></ul></div><div></div><div>
Education and Experience 
<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field preferred (or equivalent work experience).</li><li>Experience with remote troubleshooting tools (e.g., RDP, Citrix, VDI) and SaaS/web application support.</li><li>Experience with cloud platforms (AWS, Azure, GCP) and identity management systems (Active Directory, Azure AD, Okta) is highly valued.</li><li>Familiarity with database systems (SQL, MS Access, or cloud databases) and scripting for automation (PowerShell, Python, or Bash) is an advantage.</li></ul></div></div></div></div></div></div><div></div>

Jadeer

<div>Jadeer is hiring on behalf of one of our esteemed clients &mdash; a leading company specializing in security solutions and products, located in 10th of Ramadan City.
About the Opportunity: IT Technical Support Specialist 
Your mission as an IT Technical Support Specialist will be to deliver fast, reliable, and user-focused technical support across all departments. Leveraging your expertise in troubleshooting, systems maintenance, and user support, you&rsquo;ll play a key role in ensuring the company&rsquo;s digital infrastructure runs smoothly, efficiently, and securely.
Key Responsibilities: Technical Support, Systems Maintenance &amp; IT Asset Management<ul>
<li>
Respond to user requests for technical assistance (in person, by phone, email, or ticketing system).</li>
<li>
Diagnose and resolve software, hardware, and network issues promptly.</li>
<li>
Manage IT assets, ensuring proper documentation, barcoding, and inventory control.</li>
<li>
Prepare and deliver IT assets for new hires, ensuring asset ownership forms are signed.</li>
<li>
Maintain valid backups for machines connected to production lines.</li>
<li>
Coordinate IT consumables procurement, ensuring the best quality and pricing.</li>
<li>
Escalate recurring or critical issues and report them to the IT Manager.</li>
<li>
Support in annual budgeting and IT stock availability checks.</li>
<li>
Stay up-to-date with system updates, configurations, and technology changes.</li>
</ul>
Essential Skills &amp; Qualifications: IT Systems &amp; User Support<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.</li>
<li>
1&ndash;4 years of proven experience as a Service Desk or IT Support Engineer.</li>
<li>
Proficient in diagnosing and resolving hardware and software issues.</li>
<li>
Strong organizational and documentation skills.</li>
<li>
Excellent communication and customer service orientation.</li>
<li>
Proactive, collaborative, and eager to learn and optimize IT processes.</li>
<li>
Fluent in English.</li>
</ul>
What Success Looks Like in IT Support<ul>
<li>
Timely and efficient resolution of user issues, ensuring business continuity.</li>
<li>
Well-maintained IT asset records and accurate tracking systems.</li>
<li>
Seamless collaboration with internal stakeholders and the IT infrastructure team.</li>
<li>
Continuous learning and improvement in IT operations.</li>
</ul>
What You&rsquo;ll Gain: Stability, Growth &amp; Professional Development<ul>
<li>
Work in one of Egypt&rsquo;s leading manufacturers in the security solutions industry.</li>
<li>
Gain exposure to factory-based IT infrastructure and advanced systems.</li>
<li>
Join a supportive, fast-paced, and collaborative environment.</li>
<li>
Be part of a company that values innovation, process optimization, and teamwork.</li>
</ul>
Empower Technology &mdash; Apply Now! 
If you&rsquo;re driven by problem-solving, tech excellence, and continuous learning, this is your next step. 
Join us and help ensure smooth, reliable operations across one of Egypt&rsquo;s leading industrial firms.</div>

IT Technical Support Specialist (Manufacturing)

SSE PLC

<div>About SSE
SSE is a renowned engineering consultancy delivering excellence in high-rise construction, critical infrastructure projects, and innovative sustainable solutions. We set industry benchmarks through a passionate focus on client service, professionalism, and ethical, forward-thinking approaches. Our inclusive culture drives creativity, helping to deliver world-class engineering and consultancy services. We welcome those who share our commitment to redefining the built environment and use their expertise to help create safe, sustainable, and inspiring spaces.<h2 class="jobSectionHeader">
Role Overview &ndash; IT Support Specialist | Technical Support &amp; User Service Excellence</h2>
We are seeking a resourceful and solutions-driven IT Support Specialist to provide first-class technical support to colleagues across our multidisciplinary projects. This vital role is central to maintaining our organisation&rsquo;s high levels of IT service, enabling team members to collaborate securely and efficiently, and supporting the digital backbone that underpins our engineering consultancy. If you are keen to solve IT challenges, empower end-users, and contribute to the ongoing improvement of technology services, we invite you to join us at SSE.<h3 class="jobSectionHeader">
Main Responsibilities &ndash; IT Support, Troubleshooting, and Customer Service</h3><ul>
<li>Serve as the first point of contact for IT support requests, resolving issues in person, over the phone, and via remote support tools.</li>
<li>Troubleshoot hardware, software, and network problems for desktops, laptops, printers, and mobile devices within a Windows and Office 365 environment.</li>
<li>Install, configure, and maintain operating systems, applications, and security solutions to ensure optimal functionality and compliance.</li>
<li>Escalate complex technical issues to relevant IT teams or vendors, ensuring timely and effective resolution.</li>
<li>Assist in the onboarding of new starters by preparing user accounts, devices, and training in best IT practices.</li>
<li>Maintain accurate documentation of support tickets, resolutions, assets, and user guides for ongoing IT knowledge sharing.</li>
<li>Participate in continuous improvement initiatives to enhance IT service delivery, user satisfaction, and cyber-security awareness.</li>
<li>Support procurement, setup, and the safe disposal of IT equipment in line with company and environmental standards.</li>
</ul><h4 class="jobSectionHeader">What You Bring &ndash; Technical Expertise, Communication &amp; End-User Support</h4><ul>
<li>Experience providing IT support in a customer- or user-facing role, ideally within a professional services or engineering environment.</li>
<li>Proficient with Microsoft Windows, Office 365, Active Directory, and core business applications.</li>
<li>Knowledge of networking principles, IT security basics, and effective troubleshooting methodologies.</li>
<li>Demonstrated ability to communicate clearly and empathetically with a wide range of users, from technical to non-technical backgrounds.</li>
<li>Proactive problem-solving skills, attention to detail, and a strong sense of responsibility towards service excellence.</li>
<li>Commitment to supporting a diverse and inclusive workforce through effective IT solutions.</li>
<li>Relevant IT qualifications or certifications (e.g., CompTIA, Microsoft) are desirable but not essential if demonstrable experience is provided.</li>
</ul><h5 class="jobSectionHeader">Why SSE &ndash; Career Growth, Inclusive Culture &amp; Technical Innovation</h5><ul>
<li>Be part of a forward-thinking consultancy shaping industry-leading projects in the built environment.</li>
<li>Enjoy opportunities for professional development, on-the-job learning, and progression in IT and beyond.</li>
<li>Benefit from a supportive, collaborative workplace where diversity and your contributions are valued.</li>
<li>Receive a competitive salary, attractive benefits, flexible working options, and access to paid technical memberships.</li>
<li>Make a meaningful impact through technology, supporting our ongoing commitment to sustainability, inclusion, and technical excellence.</li>
</ul><h6 class="jobSectionHeader">Join SSE &ndash; Advance Your IT Support Career in a Dynamic Engineering Environment</h6>
If you are ready to support the critical IT infrastructure powering innovative engineering and consultancy, and you thrive in an inclusive, values-based setting, we encourage your application. SSE embraces equal opportunities and celebrates diversity, supporting everyone to achieve their fullest potential as part of our shared success.</div>

IT Support Specialist

Callnovo

Position: Technical Support Company: Callnovo Inc.Location: Remote Working Hours: Monday to Friday 9am -6pm Amsterdam TimeJob Description:Callnovo is seeking a skilled and experienced Remote English-Dutch Technical Support Specialist. The ideal candidate will be fluent in both English and Dutch and have over 2 years of experience in solar products product support.Responsibilities:<ul><li>Provide technical support and troubleshooting for solar products.</li><li>Communicate effectively with clients in both English and Dutch.</li><li>Diagnose and resolve technical issues via phone, email, and chat.</li><li>Document and track customer interactions and technical issues.</li><li>Collaborate with team members to enhance customer satisfaction.</li></ul>Requirements:<ul><li>Fluency in English and Dutch</li><li>Minimum of 2 years of experience with technique support.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently in a remote setting.</li></ul>How to Apply:If you meet the requirements and are eager to join a dynamic team, please submit your resume at https://callnovo.com/apply-now/Job Type: Full-timePay: E&pound;4,423.00 - E&pound;5,400.00 per month

Technical Support

<div>Jadeer is hiring on behalf of one of our esteemed clients &mdash; a global leader in the food and beverage ingredients industry, located in 6th of October City.
About the Opportunity: IT Technical Support Specialist 
Your mission as an IT Technical Support Specialist will be to ensure seamless technical support and system reliability across all departments. You will play a vital role in maintaining IT infrastructure, providing hands-on troubleshooting, and supporting digital transformation initiatives within a highly dynamic production environment.
Key Responsibilities: Technical Support, Systems Maintenance &amp; IT Infrastructure<ul>
<li>
Provide first- and second-level support for all hardware, software, and network-related issues.</li>
<li>
Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems.</li>
<li>
Manage IT assets, ensuring accurate documentation, labeling, and tracking.</li>
<li>
Install, configure, and maintain operating systems and standard business applications.</li>
<li>
Support end-users in troubleshooting ERP, email, and collaboration tools.</li>
<li>
Ensure regular data backups and system updates in alignment with IT policies.</li>
<li>
Collaborate with cross-functional teams to ensure IT service quality and process improvement.</li>
<li>
Escalate critical incidents and coordinate with global IT teams when required.</li>
<li>
Assist in implementing and supporting new digital initiatives and automation systems.</li>
<li>
Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing.</li>
</ul>
Essential Skills &amp; Qualifications: IT Support &amp; Infrastructure Management<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.</li>
<li>
3&ndash;5 years of proven experience in IT support or system administration, preferably in a manufacturing or industrial environment.</li>
<li>
Hands-on experience with Windows servers, Active Directory, and network troubleshooting.</li>
<li>
Strong knowledge of hardware maintenance and software installation.</li>
<li>
Experience with ERP systems and ticketing tools is a plus.</li>
<li>
Excellent problem-solving and communication skills.</li>
<li>
Detail-oriented, proactive, and capable of managing multiple priorities.</li>
<li>
Fluent in English.</li>
</ul>
What Success Looks Like in IT Support<ul>
<li>
Efficient resolution of user issues with minimal downtime.</li>
<li>
Proactive maintenance and improvement of IT systems.</li>
<li>
Smooth collaboration between IT and business teams.</li>
<li>
Strong contribution to digital initiatives and system reliability.</li>
</ul>
What You&rsquo;ll Gain: Growth, Exposure &amp; Development<ul>
<li>
Work in a multinational manufacturing environment with cutting-edge technologies.</li>
<li>
Join a supportive team that values innovation, efficiency, and teamwork.</li>
<li>
Gain exposure to global IT standards and best practices.</li>
<li>
Be part of a company that fosters career growth and continuous learning.</li>
</ul>
Empower Technology &mdash; Apply Now! 
If you&rsquo;re passionate about IT support, eager to grow in a fast-paced industrial environment, and driven to make an impact, this is your next step. 
Join us and help ensure operational excellence through technology and teamwork.</div>

IT Specialist (Manufacturing, F&B)

Explore 2588+ Technical support specialist in Egypt this November. Find roles across top companies and apply now to boost your career.

2588 technical support specialist jobs IN Egypt

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

IT Technical Support Specialist (Manufacturing)

IT Support Specialist

Technical Support

IT Specialist (Manufacturing, F&B)