executive business support/admin (french speaking)

it specialist

procurement specialist

civil acceptance tech sr. specialist Jobs in Egypt

civil acceptance tech sr. specialist

client service specialist - fr is a must Jobs in Egypt

client service specialist - fr is a must

executive business support/admin (french speaking) Jobs in Egypt

client service specialist fr is a must

HSBC

<div>Why join us
To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
What you will do<ul><li>
Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.</li><li>
Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.</li><li>
Demonstrate a sound knowledge of the payment industry and its associated processes and systems.</li><li>
Receive/make calls/Emails from/to customers (internal/ external)</li><li>
Act effectively on all customer feedback.</li><li>
Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)</li><li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.</li><li>
Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank</li></ul>
Skills<ul><li>
Fluent in English and French is a must</li><li>
Previous Experience in customer facing roles</li><li>
Exceptional Client focus and orientation</li><li>
Interpersonal, verbal and written communication skills.
</li><li>Ability to communicate efficiently with local and global teams</li><li>
Excellent organizational and time management skills</li><li>
Ability to multi-task, depending on the criticality of the tasks.
</li><li>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.</li></ul> 
What additional skills will be good to have?<ul><li>
Experience and proficiency with web-based technologies.</li><li>
Position requires technical knowledge where GPS experience is asset.</li><li>
MS office.</li><li>
MI and Reporting/ Real time management.</li></ul></div>

Client Service Specialist - FR is a must

<div>
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
 <li>
 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
 </li>
 <li>
 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 </li>
 <li>
 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
 <li>
 Act effectively on all customer feedback.
 </li>
 <li>
 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 </li>
 <li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Fluent in English and French is a must
 </li>
 <li>
 Previous Experience in customer facing roles
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
 <li>
 Ability to communicate efficiently with local and global teams
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 </li>
 </ul>
</div>

Imdad

<div>Promoting and selling company&rsquo;s products to new and existing customers by visiting them regularly and constantly. Senior Product Specialist tasks also involve performing certain after-sales support functions such as conducting In-Service Training, following up on collection, coaching junior staff, and maintaining good relationships with customers. It is essential for the Senior Product Specialist to provide effectively the detailed information on various products, programs or services offered by the company versus those offered by competitors.
Job Responsibilities:<ul><li><ul><li>
Perform a consultative method of sales in prospecting clients in either identifying or even creating the need for Imdad products and continuously updating all customers on company product modifications, changes, and enhancements, in addition to applying successful negotiations and sales closure techniques.</li><li>
Schedule appointments, meeting existing and new customers in order to promote Imdad&rsquo;s product, and to determine other opportunities.</li><li>
Perform professional demonstrations or presentations of company products or services while on the customer&rsquo;s site through the effective use of the company&rsquo;s sales aids and marketing data.</li><li>
Provide adequate information about a new prospect and client, in terms of Ownership, working physicians, relevant client&rsquo;s equipment, and status, and update customer&rsquo;s database with proper contact details, email, and contact numbers.</li><li>
Submit weekly reports for sales activities, competitors' activities/events and competitors' pricing changes in a timely manner.</li><li>
Assist in following up on the accounts receivable for sales accounts under his responsibility.</li><li>
Maintain excellent customer relationships with key decision makers, doctors, key customers' personnel and always work toward enhancing such relations and generating new client business accounts.</li><li>
Perform professional in-service training for customers' end users on system applications.</li></ul></li></ul> 

Requirements 
Minimum Qualifications:<ul><li>
Bachelor's degree in pharmacy , Biomedical Engineering, Bioscience, Nursing, Chemistry, (or any other scientific related field).</li><li>
2+ years' in pharmaceutical or medical devices sales. Experience in Dermatology line is a plus.</li><li>
Cairo based candidates.</li><li>
Driving License + car.</li><li>
Proficient in Microsoft Word, Excel, Outlook and PowerPoint.</li><li>
Bilingual (Arabic, and English) is a must.</li></ul>
Required Skills:<ul><li>
Team player with ability to work at pace and juggle multiple tasks.</li><li>
Outstanding negotiation and influencing skills.</li><li>
Skilled communicator, able to build relationship and engagement with prospective clients and KOLs.</li><li>
Effective time management and organization skills with ability to work at pace and juggle multiple tasks.</li><li>
Self-starter with an incredible work ethic and excellent collaboration skills.</li></ul></div>

Product Specialist - Medical Devices - Cairo - Egypt

Talent 360

<div>About the Job:
About the Role:
We are seeking a dedicated and proactive English Client Success Specialist to join our team in 6th of October City. This role focuses on building strong relationships with clients, ensuring their satisfaction, and supporting them in achieving their goals through effective communication and problem-solving.
Key Responsibilities:<ul><li>
Follow up with clients regularly to ensure satisfaction</li><li>
Maintain strong and professional relationships with clients</li><li>
Conduct quality calls to ensure service standards are met</li><li>
Handle client complaints and solve conflicts professionally</li><li>
Coordinate with internal teams to resolve client issues</li><li>
Follow up with clients regarding pending payments</li><li>
Ensure all client requests are handled on time</li><li>
Keep records of client communication and feedback</li><li>
Report client concerns to management when needed</li></ul> 

Requirements 
<ul><li>
Previous experience in Customer Service / Client Relations / Account Management preferred</li></ul><ul><li>
Fluent English speaker (spoken and written)</li><li>
Strong communication skills</li><li>
Problem solving skills and attention to details</li><li>
Ability to handle difficult situations professionally</li><li>
Ability to follow up and track tasks accurately
</li></ul>Working Conditions<ul><li>
Working Hours: 9:00 AM &ndash; 6:00 PM or 10:00 AM &ndash; 7:00 PM, including one hour break</li><li>
Days Off: Saturday &amp; Sunday</li><li>
Work Location: Sheikh Zayed, Cairo</li></ul> 

Benefits 
Compensation &amp; Benefits:<ul><li><ul><li>
Competitive salary based on experience</li><li>
Medical insurance coverage</li><li>
Company-provided mobile phone and SIM card, and Laptop</li><li>
Opportunity to work with expanding FMCG brands across regional markets</li><li>
Dynamic and performance-driven work environment</li></ul></li></ul></div>

English Client Success Specialist - 6th of October

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

Whitecollars

<div>Company Description 
We are Whitecollars, the global Human Resource consulting and recruitment agency that supports business growth with affordable solutions and tailored HR services. 
 
At Whitecollars, our remote work model is at the heart of our workplace culture. We prioritise flexibility and work-life balance, allowing our team to work from anywhere. This model fosters productivity, innovation, and collaboration, ensuring our employees feel supported and empowered. 
Job Description 
We are hiring a Senior Recruitment Specialist who will also act as a Career Consultant, serving as the main point of contact for clients seeking career support.
This role combines recruitment delivery with hands-on career consulting, focusing on helping clients&mdash;primarily in the Saudi market- secure job interviews and advance their careers. 
 
Recruitment Specialist Responsibilities:<ul><li>
Manage end-to-end recruitment execution for assigned roles</li><li>
Source candidates using multiple channels, including job boards, LinkedIn, social media, and referrals.</li><li>
Conduct initial candidate screening and shortlisting based on job requirements.</li><li>
Conduct interviews and assess candidate suitability</li><li>
Maintain regular communication with candidates throughout the recruitment process.</li><li>
Provide timely updates and feedback to candidates, ensuring a positive candidate experience.</li><li>
Maintain accurate records of candidates, interviews, and recruitment activities in the ATS or internal system.</li></ul>
Career Consultant Responsibilities:<ul><li>
Act as the primary point of contact for career services clients</li><li>
Conduct introductory meetings to understand client goals, preferences, and job target</li><li>
Build strong rapport and trust with clients through regular follow-ups and proactive updates</li><li>
Serve as a strategic guide, providing a personalized job search roadmap</li><li>
Ensure clients feel supported throughout the process, including updates on applications, interviews, and next steps.</li><li>
Optimize CVs/resumes and LinkedIn profiles for maximum visibility.</li><li>
Apply for roles on behalf of clients to help secure interviews.</li><li>
Conduct mock interviews to prepare clients effectively.</li><li>
Provide coaching and feedback to enhance interview performance.</li></ul> 

Qualifications 
<ul><li>
Proven experience as a Recruitment Specialist / Talent Acquisition professional</li><li>
Experience in career coaching is highly preferred</li><li>
Excellent communication and client management skills</li><li>
Ability to work with both candidates and clients in a consultative manner</li><li>
Organized, proactive, and results-driven</li></ul></div>

Recruitment & Career Counseling Specialist

Premier Services and Recruitment

<div>
 
 We are seeking to recruit an enthusiastic Marketing Specialist to support our law Firm in its overall marketing activities. The Marketing Specialist will be an integral part of our Communication Department, will report to our Communication Manager, and will be working in cooperation with the Firm&rsquo;s Communication and Client Development teams.
 
 
 The Marketing Specialist should be a competent professional able to reflect the image, history, standards, and achievements of the Firm while increasing the Firm&rsquo;s visibility.
 
 
 He/she will be managing, updating, and upgrading its creative marketing tools and is expected to be well-versed in specialized marketing concepts, principles and tactics.
 
 
 Responsibilities will include:
 
 
 &bull; Provide input to marketing activities (content development, update, and optimization; local and international events planning and participation; etc.).
 
 
 &bull; Manage the Firm&rsquo;s LinkedIn and other social media accounts.
 
 
 &bull; Draft press releases and periodical newsletters.
 
 
 &bull; Support the preparation of submissions presented to legal directories.
 
 
 &bull; Liaise with local and international external publishers on inclusion of our news and information and provide them with the needed content as well as processing the related subscription forms.
 
 
 &bull; Translate the ideas of the Firm&rsquo;s Managing Partner and Senior Partners into creative marketing activities.
 
 
 &bull; Assist our Managing Partner in ad-hoc assignments e.g., organizing events for the different target audiences, preparing professional replies to clients approaching the Firm, etc.
 
 
 &bull; Maintain a log of yearly marketing budget and disbursements.
 
 
 &bull; As needed, support the Client Development professionals in preparing proposals to clients. Qualifications &amp; requirements
 
 
 &bull; B.Sc./BA in marketing, communications or equivalent.
 
 
 &bull; Excellent command of written and spoken Arabic and English.
 
 
 &bull; 3 - 5 years of proven work experience in positions requiring good writing skills. Experience in a law firm is a plus.
 
 
 &bull; Creative copywriting skills.
 
 
 &bull; Excellent command of acting as administrator of social media platforms such as LinkedIn.
 
 
 &bull; Solid computer skills, including MS Office and design applications (Photoshop, Illustrator, Canva, etc.)
 
 
 &bull; Sharp attention to detail.
 
 
 &bull; Good multi-tasking and time management abilities.
 
 
 &bull; Strong ability to follow-up and coordinate with colleagues.
 
 
 &bull; Ability to sometimes work in flexible working hours and perform under pressuring deadlines.
 
</div>

Marketing Communications Specialist

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1934 client service specialist fr is a must jobs In Egypt

Client Service Specialist - FR is a must

Client Service Specialist - FR is a must

Product Specialist - Medical Devices - Cairo - Egypt

English Client Success Specialist - 6th of October

Order Management Analyst

Recruitment & Career Counseling Specialist

Marketing Communications Specialist