customer service agent Jobs in Alexandria

customer service agent

guest arrival expert

guest relations agent

Paradise Inn Group

<div><div>Guest Relations Agent 
</div><div>
Job Summary:</div><div>
The Guest Relations Agent plays a vital role in ensuring each guest enjoys a comfortable and pleasant stay, making full use of the hotel&rsquo;s services and amenities. This position is key to enhancing guest satisfaction, fostering guest loyalty, and supporting the hotel&rsquo;s long-term success. The agent also handles and resolves issues efficiently to contribute to smooth daily operations. 
</div><div>
Key Responsibilities:</div><ul><li>
Review arrival lists to identify and prepare for VIP guests.</li><li>
Personally greet VIP guests and serve as their point of contact throughout their stay.</li><li>
Provide guests with accurate information about hotel services, amenities, and local attractions.</li><li>
Log all guest interactions using CRM software or a logbook to maintain service continuity.</li><li>
Demonstrate empathy and problem-solving skills when handling guest complaints or concerns.</li></ul><div></div><div> 
Requirements:</div><ul><li>
2&ndash;3 years of experience in a similar role within the hospitality industry.</li><li>
Bachelor&rsquo;s degree in Tourism, Hotel Management, or a related field.</li><li>
Active listening skills to understand and anticipate guest needs.</li><li>
Strong problem-solving abilities to handle guest issues efficiently.</li><li>
Excellent oral communication skills for interacting with guests and team members.</li><li>
Ability to multitask and prioritize guest needs in a dynamic environment.</li><li>
Proficient computer skills, including use of reservation systems, email, and CRM software.</li><li>
Familiarity with hotel health and safety standards.</li></ul> 

About Paradise Inn Group: 
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</div>

Guest Relations Agent

Boehringer Ingelheim

<div>THE POSITION
We are looking for a Medical Sales Representative based in Egypt. This position will be responsible in effectively representing and promoting Boehringer Ingelheim (BI) core products to existing and potential customers, by presenting the benefits of BI products, with the objective of maximizing sales revenue and increasing market share. Key responsibilities in this role include offering innovative, tailored solutions to ensure long term presence of the CRM portfolio whilst adhering to company best practices. This position will be reporting to the district manager. 
Tasks &amp; Responsibilities:
<ul><li>Sales Planning:
</li></ul>Builds and executes an effective Sales Action Plan with the objective of maximizing business in assigned territories and to ensure achievement of sales and market share targets/objectives Monitors the sales development and performance of Boehringer Ingelheim CRM products
<ul><li>Sales Execution:
</li></ul>Works closely with district Sales Manager in executing an effective Sales Action Plan with the objective of maximizing business in assigned districts to ensure achievement of district sales targets/objectives
Plan and schedule daily visits with existing and potential customers to deliver the company's core product messages
Record and monitor product sales and obtain feedback from existing customers on product performance and activity
Secure a consistent and sustainable growth in sales and revenue by identifying and developing new market opportunities
<ul><li>Stakeholder Management:
</li></ul>Build strong and long partnerships with all key stakeholders and ensure their full awareness of Boehringer Ingelheim product benefit.
Propose customized partnership programs for existing and future customers that need to build productive relations between them and the company 
Requirements:
Bachelor&rsquo;s degree
Minimum of 2 years' experience in the Market
Previous experience in Cardio, Renal, Metabolic therapeutic areas is a plus Excellent communication and presentation skills
Ability to build and maintain relations with internal and external stakeholders. 
<div>Share your goals. Grow your career. Take the opportunity. It's just a click away. 
What&rsquo;s Next?
We are looking forward to receiving your application! We will then have a look at your profile. If we see a match, we will invite you for a screening interview. 
Screening:
<div><div><div><div><div><div><div>To comply with applicable export control laws, Boehringer Ingelheim periodically screens business relations (including job applicants) against sanctioned party lists (&ldquo;SPL&rdquo;). These checks may be performed by Boehringer Ingelheim or by any of its Affiliates. You acknowledge that Boehringer Ingelheim and/or its Affiliates will screen you against SPL and that for this purpose your personal data may be processed in relevant databases, including databases of third-party vendors that perform SPL screening for or on behalf of Boehringer Ingelheim or its affiliates which may be located or accessible outside the EU. Boehringer Ingelheim is committed to ensuring an adequate level of protection of your personal data.</div></div></div></div></div></div></div></div></div>

Medical Representative- Alexandria

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Types: Part-time, PermanentPay: E&pound;30,000.00 - E&pound;37,000.00 per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>Expected Start Date: 20/10/2025

Customer Support Agent (Arabic/German/English)

Marriott International

<div>Additional Information 
Job Number25162297 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Montazah Hotel, Corniche Road, Alexandria, Egypt, Egypt, 21923 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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Guest Arrival Expert

Hilton

<div>
 A Purchasing Supervisor will supervise the purchase of goods and materials required by the hotel in adherence to policy and with cost reduction and profitability in mind.
 
 
 
 What will I be doing?
 
 
 
 As Purchasing Supervisor, you will supervise the purchase of goods and materials required by the hotel in adherence to policy and with cost reduction and profitability in mind. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Purchasing Manager with the purchasing of all goods and equipment required by the hotel
 </li>
 <li>
 Supervise the purchase of correct goods and materials at a competitive price and proper quantities/volumes
 </li>
 <li>
 Assist the Purchasing Manager with regularly report on goods purchased and inventory levels to allow for more effective future purchasing
 </li>
 <li>
 Report all monthly savings to the hotel Team
 </li>
 <li>
 Work with hotel management to improve the purchasing process as a way to reduce waste and improve profitability
 </li>
 <li>
 Maintain good communication and working relationships with all hotel areas
 </li>
 <li>
 Attend finance meetings, as required
 </li>
 <li>
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 </li>
 <li>
 Serve your role and Team in an environmentally-conscience manner
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Purchasing Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a high volume Accounts function
 </li>
 <li>
 Computer literate, with good Microsoft Excel skills
 </li>
 <li>
 Good time management and organisation skills
 </li>
 <li>
 Passion for providing an exceptional customer service experience
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience with the Birchstreet and the PeopleSoft system
 </li>
 <li>
 Relevant degree, in Finance/Accounting or related business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Alexandria Corniche Hotel
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Supply Management, Procurement, Purchasing, and Receiving
</div>

Purchasing Supervisor

<div>Food &amp; Beverage Secretary
An Administrative Assistant / F&amp;B Secretary is responsible for carrying out the daily activities of the F&amp;B office to deliver an excellent staff experience while providing secretarial support, managing the mail, and carrying out filing. 
What will I be doing? 
As an Administrative Assistant / F&amp;B Secretary, you will be responsible for carrying out the daily activities of the F&amp;B office to deliver an excellent staff experience. An Administrative Assistant / F&amp;B Secretary will also be required to provide secretarial support, manage mail, and carry out all filing. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Carry out daily administrative activities of the F&amp;B office while adhering to Hilton Standards, policies and procedures</li><li>
Provide secretarial support to the Executive team</li><li>
Ensure all communications, particularly relating to all dep., guests and the Corporate office are handled promptly and professionally</li><li>
Receive and distribute mail</li><li>
Ensure outgoing mail is dispatched in a timely manner</li><li>
Provide minutes to F&amp;B Team Meetings and compile management reports in a timely and accurate manner if necessary</li><li>
Maintain adequate supplies of office stationary</li><li>
Identify and build internal and external relationships</li><li>
Carry out all filing</li><li>
Comply with all key security mandates</li><li>
Report any maintenance issues or hazards</li><li>
Maintain own work area in a clean, tidy and good manner</li><li>
Report defective materials and equipment</li><li>
Assist with special projects related to the F&amp;B Office</li></ul>
What are we looking for? 
An Administrative Assistant / F&amp;B Secretary serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Excellent verbal and written communication skills</li><li>
Excellent administration and IT skills</li><li>
Committed to delivering a high level of customer service, both internally and externally</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work under pressure</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous administrative experience in a fast paced environment</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Food & Beverage Secretary

<div>Additional Information 
Job Number25153622 
Job CategoryFinance &amp; Accounting 
LocationSheraton Montazah Hotel, Corniche Road, Alexandria, Egypt, Egypt, 21923 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Cost Controller

Explore 12+ Guest relations agent in Alexandria this October. Find roles across top companies and apply now to boost your career.