customer service representative

customer engagement specialist (product specialist) Jobs in Alexandria

customer service representative fc78 Jobs in Alexandria

customer service representative fc78

customer service agent

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-06-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF41658Y</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Agent

Work wonders 

<p>Job Title: Customer Service Representative</p><p>Company: VOD UK</p><p>Location: Hybrid</p><p>Job Type: Full-time</p><p>About Us:</p><p>LEO Trading Agency is excited to announce a new opportunity for International Account Advisors to join VOD UK's team!</p><p>Job Description:</p><p>We're seeking highly motivated and customer-focused individuals to join our team as International Account Advisors. As an International Account Advisor, you will be responsible for receiving calls from the UK and providing exceptional customer service.</p><p>Job Details:</p><p>- Receiving calls from the UK</p><p>- Hybrid job (2 days on-site, 3 days remote)</p><p>- PC or laptop will be provided</p><p>- Grads only<br/>- C1 English speakers</p><p>Training:</p><p>- Duration: 1 month</p><p>- Fixed morning shift</p><p>- Location: Online (fully paid)</p><p>Working Hours:</p><p>- 8 working hours with an hour break</p><p>- Rotational shifts</p><p>- Rotational weekend (2 days)</p><p>- No overnight shift (earliest shift starts at 8 AM, and latest shift ends at 11 PM)</p><p>Benefits:</p><p>- Salary: 20k gross</p><p>- Social Insurance (from day one)</p><p>- Medical Insurance (after training)</p><p>- Connectivity Allowance (650 LE)<br/>-Transportation</p><p>How to Apply:</p><p>If you're a motivated and customer-focused individual looking for a new challenge, please text 01013282103 to apply!</p><p>#JobOpening #InternationalAccountAdvisor #CustomerService #HybridJob #CareerOpportunity #VODUK #LEOTradingAgency</p><p>Job Type: Full-time</p><p>Pay: From E&pound;13,000.00 per month</p><p>Work Location: In person</p>

Customer Service Representative

Forsa Connect

<p>Apply Now Directly:</p><p>https://forsaconnect.com/job/78</p><p>Position: Customer Service Representative<br/>Location: Alexandria, Egypt</p><p>You have 6+ months of real cold calling / telesales experience<br/>* You know how to handle rejection and keep pushing<br/>* You can confidently turn conversations into conversions<br/>* You&rsquo;re driven by targets, commissions, and growth</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Service Representative FC78

Agoda

<div>
 <strong>
  About Agoda
  <br/>
  <br/>
 </strong>
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 <br/>
 <br/>
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 <br/>
 <br/>
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 <br/>
 <br/>
 We are looking for a hands on Senior Security Engineer to secure our cloud and platform environments. This role works closely with engineering teams and focuses on building, reviewing, and operating security controls using Infrastructure as Code, Kubernetes, and custom security services written in Go and TypeScript.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 Secure Cloud Deployment:
 <br/>
 <br/>
 <ul>
  <li>
   Design, implement, and manage secure cloud deployments across AWS and GCP environments using Terraform.
  </li>
  <li>
   Kubernetes &amp; GitOps Security: Deploy and manage both internal and third‑party security products within the Kubernetes ecosystem.
  </li>
  <li>
   Work with GitOps workflows using tools like Argo CD and Flux, and Helm charts.
  </li>
  <li>
   Security Automation &amp; Tooling: Design and build security tooling and services using Go and TypeScript.
  </li>
  <li>
   Misconfiguration Management: Proactively identify, analyze, and remediate cloud misconfigurations.
  </li>
  <li>
   Cloud Architecture Guidance: Provide guidance to Engineering teams on secure architecture.
  </li>
  <li>
   Threat Detection &amp; Response: Build and optimize cloud-native detection rules and alerting pipelines to monitor for suspicious activities within the cloud and container workloads.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8+ years of experience in security engineering, cloud security, or platform engineering roles.
  </li>
  <li>
   Hands-on experience securing production workloads in AWS and GCP.
  </li>
  <li>
   Strong experience designing and securing Infrastructure as Code using Terraform.
  </li>
  <li>
   Deep understanding of Kubernetes security, including troubleshooting Helm deployments and GitOps-based workflows.
  </li>
  <li>
   Strong programming skills in Go and TypeScript, with Python used for automation where appropriate.
  </li>
  <li>
   Experience embedding security controls into CI/CD pipelines.
  </li>
  <li>
   Certifications (Required) Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS) Certifications (Preferred) AWS Certified Security
  </li>
  <li>
   Specialty Google Professional Cloud Security Engineer HashiCorp Certified: Terraform Associate
  </li>
  <li>
   Nice-to-Have Experience with Policy-as-Code frameworks such as Open Policy Agent (OPA).
  </li>
  <li>
   Experience securing service mesh environments (Istio). Background in software engineering or platform engineering before moving into security.
   <br/>
   <br/>
  </li>
 </ul>
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 <br/>
 <br/>
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 <br/>
 <br/>
 <strong>
  Discover More About Working At Agoda
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Agoda Careers https://careersatagoda.com
  </li>
  <li>
   Facebook https://www.facebook.com/agodacareers/
  </li>
  <li>
   LinkedIn https://www.linkedin.com/company/agoda
  </li>
  <li>
   YouTube https://www.youtube.com/agodalife
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 <br/>
 <br/>
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 <br/>
 <br/>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 <br/>
 <br/>
</div>


Security Engineer (Bangkok Based, Relocation Support)

Emirates

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  A personality that shines, the ability to adapt to any situation and make people feel at ease. These are a few of the qualities we&rsquo;re looking for in our cabin crew.
 </p>
 <p>
  As the face of Emirates, you&rsquo;ll be the person customers turn to for help and direction when they fly with us, so you need to be friendly, observant and able to provide the right support.
 </p>
 <p>
  Being a member of the cabin crew is so much more than a service role - safety is our highest priority. You&rsquo;ll need to lead confidently and take control when it comes to managing aircraft services, security, and safety procedures. This comes from the world-class learning experience our crew receive at our state-of-the-art facility in Dubai.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Here are some other things we look for in our cabin crew:
  </strong>
 </p>
 <ul>
  <li>
   You&rsquo;ve had more than a year&rsquo;s experience in hospitality/customer service
  </li>
  <li>
   You have a positive attitude and the natural ability to provide excellent service in a team environment, dealing with people from many cultures
  </li>
  <li>
   Your minimum qualification is high school graduate (Grade 12)
  </li>
  <li>
   You need to be fluent in written and spoken English
  </li>
  <li>
   You&rsquo;re at least 160cm tall and can reach 212 cm while standing on tiptoes, to enable you to reach emergency equipment on all aircraft types
  </li>
  <li>
   No visible tattoos while you&rsquo;re in Emirates cabin crew uniform (without covering them with bandages or cosmetics)
  </li>
  <li>
   As Emirates cabin crew, you&rsquo;ll be based in Dubai and will need to meet the UAE's employment visa requirements
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Aside from the requirements of the role, you should be determined to always perform to the highest standards, focus on being solution oriented, and be able to manage a demanding work schedule. You should have the ability to deliver an authentic experience to our customers. You&rsquo;ll be culturally aware and reflect the Emirates personality - professional, empathetic, progressive, visionary and cosmopolitan.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Before clicking the Apply button, please keep the following
  <strong>
   documents
  </strong>
  ready to submit with your application:
 </p>
 <ul>
  <li>
   Recent CV in English
  </li>
  <li>
   Recent photo
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Salary &amp; Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Your pay is made up of three components:
 </p>
 <ol>
  <li>
   a fixed basic salary,
  </li>
  <li>
   an hourly pay for operated flights and
  </li>
  <li>
   an overseas meal allowance.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  Basic salary = AED 4,980 / month,
 </p>
 <p>
  Flying Pay = AED 69.60 / hour based on avg. 80-100 hours / month,
 </p>
 <p>
  Average Total Pay = AED 11,244 / month (~USD 3,100, EUR 2,600 or GBP 2,280)
 </p>
 <p>
  * These are approximate numbers for Grade II (Economy Class).
 </p>
 <p>
  <br/>
 </p>
 <p>
  Meal allowances for night stops are credited to the salary in arrears the following month.
 </p>
 <p>
  Hotel accommodation as well as transport to and from the airport is provided by the company.
 </p>
</div>


Alexandria Cabin Crew Opportunities (Dubai Based, Relocation Provided)

Foodics

<div><p><b>Who Are We❓</b><br>
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p></p><p><b>
The Job in a Nutshell</b></p><p>
We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers to introduce Foodics software and training our customers on the product, (in addition to installing and configuring the system on-site), and solve on demand issues for them (especially during on-site visits in remote cities across Egypt, which requires frequent travel)!</p><p></p><p><b>
What Will You Do❓</b></p><ul><li>
Responsible for the initial product know-how and training (including on-site cashier and console training at customer locations).</li><li>
Travel to remote cities across Egypt to perform on-site installation and training for customers.</li><li>
Responsible for training, Install, configure and troubleshoot POS hardware, printers and networking devices requests.</li><li>
Ensure the branch is fully operational before go-live.</li><li>
Responsible for receiving calls on our unified number.</li><li>
Check and monitor the tasks and projects assigned and deliver the services based on the SLAs.</li><li>
Close completed projects after completion.</li><li>
Share the customer&rsquo;s feedback with the Direct Manager on features and/or installation enhancements.</li><li>
Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.</li><li>
Coordinate with Sales, Onboarding, and Support teams to ensure smooth project delivery.</li></ul><p></p><p><b>
What Are We Looking For❓</b></p><ul><li>
Bachelor's Degree in Networking, Computer Information Systems, Computer Science or related field.</li><li>
Must be based in Alexandria</li><li>
At least 1-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies.</li><li>
Excellent problem-solving skills.</li><li>
Must have strong and excellent communication skills both written and oral.</li><li>
Fluency in English and Arabic is a must.</li><li>
Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously.</li><li>
Must be flexible to work in a fast-paced and evolving environment.</li><li>
Willingness to travel frequently across Egypt and ability to work independently in remote locations.</li><li>
Experience in POS installation or field technical support and basic understanding of networking (routers, LAN, printers, IP configuration) is a plus.</li></ul><p></p><p><b>
What We Offer You❗</b><br>
We believe you will love working at Foodics!</p><ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility.
</li><li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div><p></p>

Professional Services Specialist - Remote Cities

Concentrix

<div>
 <p>
  Are you a customer-centric individual with a passion for problem-solving and technology? We are currently seeking a dedicated CS Technical Support Representative to join our dynamic team in Alexandria - Smouha. As a CS Representative, you will play a crucial role in providing top-notch assistance to our valued customers and ensuring their satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Fluent in English (B2-C1).
  </li>
  <li>
   At least 0-6 months of CS experience or a work experience involving customer-interaction.
  </li>
  <li>
   Graduate/College drop out/Gap year student.
  </li>
  <li>
   Free to fully commit to a full time job.
  </li>
  <li>
   Able to commit to 24/7 rotational shifts.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Offer exceptional technical support to customers via various channels such as phone, email, and live chat.
  </li>
  <li>
   Resolve customer inquiries, technical issues, and concerns promptly and effectively.
  </li>
  <li>
   Guide customers through troubleshooting steps and provide clear instructions for problem resolution.
  </li>
  <li>
   Document customer interactions, inquiries, and resolutions accurately in our support system.
  </li>
  <li>
   Collaborate with internal teams to escalate complex issues and ensure timely resolution.
  </li>
  <li>
   Stay updated on product knowledge and industry trends to deliver the best possible support.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Shifts and Days Off:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   You will be part of a 24/7 rotational shift schedule.
  </li>
  <li>
   Days off will be on a rotational basis to accommodate work-life balance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Benefits:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   We value our employees' well-being and offer medical and social insurance coverage.
  </li>
  <li>
   Transportation assistance will be provided to ensure a smooth commute to and from work.
  </li>
  <li>
   A very competitive salary with attractive bonuses and allowances.
  </li>
  <li>
   Cost of living allowance
  </li>
  <li>
   KPIS bonus
  </li>
  <li>
   Allowance for night and overnight shifts
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you are enthusiastic about technology, possess excellent communication skills, and thrive in a fast-paced environment, we would love to hear from you. Join our team and embark on an exciting journey to provide outstanding customer support!
 </p>
 <p>
 </p>
</div>


Explore 29+ Customer service agent in Alexandria this April. Find roles across top companies and apply now to boost your career.

29 customer service agent jobs In Alexandria

Customer Service Agent

Customer Service Representative

Customer Service Representative FC78

Security Engineer (Bangkok Based, Relocation Support)

Alexandria Cabin Crew Opportunities (Dubai Based, Relocation Provided)

Professional Services Specialist - Remote Cities

Customer Service Representative