german-speaking customer service representatives Jobs in Alexandria

german-speaking customer service representatives

insurance sales agent

reservations agent

sales engineer

sales representative

customer service agent

Work wonders 

International Account AdvisorVOD UK, a leading international company, is hiring for Full-Time positions in Cairo &amp; Alexandria, Egypt.Job Description:Manage client accounts, maintain strong relationships with international clients, and deliver outstanding customer service.What We Offer:- Competitive Salary: 17,000 EGP (net/month) Gross- Transportation Provided- No Overnight Shifts- Hybrid Work Model- Connectivity Allowance: 650 EGP/monthQualifications:- Proficiency in English (B2+ to C1 level, written and spoken)- Problem-solving skills and ability to manage multiple priorities- Detail-oriented and highly organized- Egyptian nationals only Grads,Dropout&amp;Gapyears are welcome to applyHow to Apply:Send a message with your qualifications and interest to 01013282103.Job Type: Full-timePay: From E&pound;13,000.00 per monthEducation:<ul><li>High school or equivalent (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer Service Agent

QuickfirmX

QuickfirmX is hiring German-speaking Customer Service Agents for our global partner Teleperformance, based in New Cairo. You will handle inbound calls only, supporting international customers in a professional and structured environment.Job Role<ul><li>Handle inbound customer calls in German</li><li>Assist with inquiries related to services, accounts, or bookings</li><li>Follow internal processes and service quality standards</li><li>Communicate clearly and professionally in German, with some English use when needed</li></ul>Responsibilities<ul><li>Deliver a high level of customer satisfaction</li><li>Accurately log and update all call information</li><li>Attend training sessions and meet KPIs</li><li>Collaborate with team leads and internal support teams</li></ul>Requirements<ul><li>German language level: Minimum B2</li><li>English language level: Minimum B1</li><li>Must be able to work on-site in New Cairo</li><li>Graduates of any age are welcome to apply</li><li>Dropouts must be aged 27 or above</li></ul>Shifts<ul><li>Males: Rotational shifts 24/7</li><li>Females: Rotational shifts up to 2:00 AM</li></ul>Benefits<ul><li>Salary: Up to 34,000 EGP NET/month</li><li>Transportation provided</li><li>Full medical and social insurance</li><li>Paid training included</li><li>Career development in a global work environment</li><li>Two days off per week</li></ul>Interview Process<ul><li>Pre-Assessment &ndash; Online via QuickfirmX</li><li>Final Interview &ndash; Conducted onsite or online, based on Teleperformance&rsquo;s internal requirements and request</li></ul>Speak German? Looking for a well-paid, stable career opportunity in New Cairo? Apply today through QuickfirmX and start your journey with Teleperformance, a global leader in customer experience management.Job Type: Full-timePay: Up to E&pound;34,000.00 per month

German-Speaking Customer Service Representatives

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Sirius Support

Who We AreSirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions.Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come true: a place where development, coaching, and care of people are paramount to success.Our CultureNo more worrying about heavy traffic conditions and looking for parking spaces to start work on time!We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. Like, Siriusly.We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: continuous improvements! We Define, Measure, Analyze, Improve, Control, and Repeat.Who You AreIf you resonate with what you have read so far, this is who we are looking for:You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humor. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviors. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.You want to change the traditional ways of working by using more technology from your home.What We OfferIt is an opportunity to work at one of the few truly global, truly remote work organizations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.What The Role DoesYou will primarily work on:<ul><li>Answering calls/emails/tickets/live chats from customers in Canada and the United States of America.</li><li>Handling and overcoming objections professionally to ensure customer satisfaction.</li><li>Accurately entering information and responses into the system, with a keen attention to detail.</li></ul>You will need to:<ul><li>Excellent professional level French and English language skills, ideally with certifications.</li><li>A love of or interest in and knowledge of the automotive industry and cars/motorbikes specifically.</li><li>Prior experience in customer service, sales, or technical support in a high-volume, high-quality environment.</li><li>Ability to think quickly and respond effectively to dynamic situations.</li><li>Agile approach to handle various challenges and scenarios during calls.</li><li>Concise and precise communication skills to clearly articulate questions and record responses.</li><li>Proficient typing skills for efficient data entry.</li><li>A proactive, go-getter attitude with a commitment to achieving campaign goals.</li><li>Flexibility to work on rotating shifts as needed.</li></ul>Ideal Candidate Attributes:<ul><li>Strong interpersonal and communication skills.</li><li>Resilience and the ability to stay motivated during repetitive tasks.</li><li>High level of professionalism and ethical standards.</li><li>Passion for customer support and a keen interest in cars and the automotive industry.</li></ul>To Be Eligible To Apply, You Will Need<ul><li>A stable internet connection of at least 50 Mbps up and down.</li><li>A modern laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 16GB or RAM.</li><li>A webcam and headset.</li><li>A quiet place to work.</li><li>A go-getter attitude and a willingness to learn and teach.</li><li>Energy and excellent ability to communicate with customers</li><li>Excellent command of the French and English languages - comprehension, spoken and written.</li></ul>Job Type: Full-timePay: E&pound;30,000.00 - E&pound;40,000.00 per month

Customer Service Rep - French / English - Bilingual - Fully Remote

Marriott International

<div>Additional Information 
Job Number25143792 
Job CategoryReservations 
LocationSheraton Montazah Hotel, Corniche Road, Alexandria, Egypt, Egypt, 21923 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Clerk-Reservations - Based in Alexandria

<div>Additional Information 
Job Number25145679 
Job CategorySales &amp; Marketing 
LocationSheraton Montazah Hotel, Corniche Road, Alexandria, Egypt, Egypt, 21923 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. 
CANDIDATE PROFILE 
Education and Experience 
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Building Successful Relationships that Generate Sales Opportunities
<ul><li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>
<ul><li>Provides accurate, complete and effective turnover to Event Management.</li></ul> 
Managing Sales Activities
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul> 
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
<ul><li>Identifies new business to achieve personal and location revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the location based on market conditions and location needs.</li></ul>
<ul><li>Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the company.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Mgr-Sales I (based in Cairo)

Philips

<div>
 Job Title
 
 
 Field Service Engineer
 
 
 
 Job Description
 
 
 
 Field Service Engineer is responsible for addressing the technical needs of organization&rsquo;s customers, providing maintenance to products and services, and working under general supervision. The role demonstrates technical proficiency across a wide range of capabilities, encompassing product malfunction diagnosis, proactive and predictive maintenance, upgrades, repairs, and installations, with the flexibility to provide these services at customer locations. The role takes an active role in addressing customer escalations, complaints (both safety and non-safety related), and feedback, coordinating the implementation of associated action plans. The role executes complex service tasks in the field following established procedures, utilizing diagnostic tools, and troubleshooting techniques to efficiently resolve customer concerns.
 
 
 
 Your Role
 
 
 
 <ul>
 <li>
 Delivers first line technical support, maintenance, and installation assistance to customers, effectively communicating solutions or actions, assuming ownership, and consistently adhering to regulatory guidelines throughout the process.
 </li>
 <li>
 Documents all service activities and findings, including detailed records of diagnostics, resolution and test procedures, and case status, ensuring comprehensive and accurate documentation to maintain transparency and traceability.
 </li>
 <li>
 Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
 </li>
 <li>
 </li>
 <li>
 Records customer interaction time, non-customer interaction time, parts consumption, returns, and failures in real-time, ensuring accurate tracking and documentation of service activities to improve efficiency and accountability.
 </li>
 <li>
 Ensures a resolution in first visit by meticulously preparing clear action plans, diagnosing issues, and organizing necessary parts prior to onsite visits, striving for optimal service delivery and customer satisfaction by being thoroughly prepared.
 </li>
 <li>
 Takes an active role in addressing customer escalations, complaints (both safety and non-safety related), and feedback, to resolve issues effectively and maintain customer trust.
 </li>
 <li>
 Provides technical expertise to the team, guiding them in addressing complex inquiries and problems, and supports in identifying the most cost-effective repair/solution to minimize customer downtime and enhance service quality.
 </li>
 <li>
 Executes complex service tasks in the field following established procedures, utilizing diagnostic tools, and troubleshooting techniques to efficiently resolve customer concerns and ensure smooth operation and reliability of products.
 </li>
 <li>
 Supports lead generation efforts by identifying potential sales opportunities or value-added services during field repair visits, enhancing overall customer support and contributing to the growth of the business through proactive engagement.
 </li>
 <li>
 Demonstrates excellent understanding of all assigned products and services, identifying opportunities for continuous improvement within the delivery services to ensure the highest standards of service are maintained.
 
 
 </li>
 </ul>
 
 You Are The Right Fit If
 
 
 
 <ul>
 <li>
 University degree in Biomedical Engineering, Electrical and Electronics Engineering, degree or any other relevant engineering major.
 </li>
 <li>
 Minimum 5 -6 years&rsquo; hands-on experience servicing medical or other high technology equipment.(preferred IGT and DXR equipment)
 </li>
 <li>
 Preferably demonstrated, repair and troubleshooting skills with experience in one of our modalities appreciated.
 </li>
 <li>
 Good command of English written and spoken in addition to local language.
 </li>
 <li>
 Experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, Science related environment.
 </li>
 <li>
 Good command of MS Office programs
 </li>
 <li>
 No restriction for travelling.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Troubleshooting
 </li>
 <li>
 Escalation Management
 </li>
 <li>
 Documentation &amp; Reporting
 </li>
 <li>
 Continuous Improvement
 </li>
 <li>
 Product Installation
 </li>
 <li>
 Product Repair &amp; Maintenance
 </li>
 <li>
 IT Networking
 </li>
 <li>
 Regulatory Requirements
 </li>
 <li>
 Engineering Fundamentals
 </li>
 <li>
 Remote Support Tools &amp; Techniques.
 
 
 </li>
 </ul>
 
 How We Work Together
 
 
 
 We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
 
 Onsite roles require full-time presence in the company&rsquo;s facilities.
 
 
 Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
 
 this role is a field role.
 
 
 
 About Philips
 
 
 
 We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
 
 <ul>
 <li>
 Learn more about our business.
 </li>
 <li>
 Discover our rich and exciting history.
 </li>
 <li>
 Learn more about our purpose.
 
 
 </li>
 </ul>
 If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
 
 
</div>

Field Service Engineer

Explore 67+ Customer service agent in Alexandria this September. Find roles across top companies and apply now to boost your career.